Microsoft Teams Phone System Review 2023

[@aishasaddiqua8512]

Hi. Thanks for the information. My company's requirement is to use teams for inbound and outbound calls. How can we do this and get best voice quality?

[@Aerocominc]

Teams Phone, by itself, has great voice quality, so if the quality is not good, it's likely because of either the Internet connection or your local area network setup (i.e. Wi-Fi, routers, switches, etc.). If you have a decent Internet connection, that's good enough, but your network, however, might need an expert's advice, if voice quality is inadequate.

[@fbifido2]

Can you do a "Microsoft Teams Phone System Review 2024" ?

[@Aerocominc]

Yessir! Working on that right now.

[@DS-ol6nc]

Meeting room phone comes up error with upgrade plan to pro .can you please explain wt is the issue why it asks for it.

[@Aerocominc]

Hi there. Sorry, but troubleshooting your existing O365 service is not something I can do. Please reach out to your MSP/CSP or Microsoft, directly.

[@thphomes]

Hi! What 3rd party company do you recommend to add on SMS/MMS capabilities? Do you know of any company that go one step further with RCS? Thank you.

[@Aerocominc]

Not sure about RCS, but there are many that can add SMS/MMS. My recommendation would depend on your company's requirements.

[@chairliftt]

my company is in the market for a new phone system. we are a small call center. do you have any recommendations? thanks for the video!

[@Aerocominc]

Yes, I might have some recommendations. Please email me with some more details. My email is in the video, and in the notes.

[@n0634]

Great video! Im wondering is there an integration with hubspot (crm)?

[@Aerocominc]

Thanks for the kind words! Unfortunately, no integration with Hubspot with Teams Phone, but let me know if you'd like some other vendor recommendations that have the best Hubspot integration.

[@tomnguyen7919]

What is a e5 license

[@Aerocominc]

Here is a link: www.microsoft.com/en-us/microsoft-365/enterprise/office-365-e5#overview

[@vickyrussell268]

Can you point me in the direction of a Project Plan checklist for moving from Avaya Phone System to MS Teams Voice please? I'll be managing all the technical resources and need to know what steps we need for them and what the end users will need to do to get prepared for the migration? TYIA for any guidance!

[@Aerocominc]

How many employees are you migrating over?

[@michaelhandlmaier9634]

You add people to a conference call through the people>add contact

[@MongoBongo-vq8lj]

Thanks for the review. This was a great reality check to balance the hype being pushed by Microsoft partners. Not having SMS and or basic features like ring-through call handling is a major disadvantage. Teams and its related products (looking at you, task planner) always seem underdeveloped even though Microsoft spends heavily on marketing.

[@Aerocominc]

Glad it was useful!

[@emredemirci4270]

Hello how to connect pstn or sip trunk line? Also can we define 3 party ip phones grandstream

[@Aerocominc]

Not sure about the Grandstream question (would need more clarification), but to connect the PSTN, you'd either use Direct Routing, or a Calling Plan (either through Microsoft or a 3rd party Operator Connect or Direct Routing as a Service provider).