Modernizing Customer Care with new Queues app in Teams | Microsoft 365 Community Conference

In this session, we will explore how the new Queues app in Microsoft Teams can modernize your customer care operations. With 300 million monthly active users, Microsoft Teams has become the go-to solution for teamwork, collaboration, and communications for organizations of all sizes.
The adoption of Microsoft Teams Phone has also seen a steep increase, adding 5 million PDTN enabled users in 2022 alone, driving demand for Contact Center integrations. The demand for Contact Center as a Service (CCaaS) has rapidly increased, further accelerated by the pandemic. Businesses in almost every industry have invested in modernizing their customer care and service operations by adopting cloud-based solutions. As Teams Phone has become a popular UCaaS choice for organizations, CCaaS vendors of all sizes have rushed to certify their solutions for Teams.
During this session, you will learn about the current Contact Center/CCaaS strategy for Teams Phone and what is on the horizon with enhanced native Teams capabilities and Contact Center integrations for 1st and 3rd Party solutions. Join us to discover how the new Queues app in Microsoft Teams can revolutionize your customer care operations.
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