Moen 1222 Shower Cartridge Replacement. Customer Watching EVERY MOVE Storytime!

In this video I replace a 1222 moen shower cartridge for a pain in the butt customer! Let me know if you have dealt with these breath down neck customers.
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[@birdologytr3556]

Most motivating thing ever. "Its not gonna work" oh yeah? watch me.

[@APplumbing00]

Had me all fired up but had to keep my cool

[@samishiikihaku]

... "Hold my plumbers bag."

[@dalemaloney5803]

Please tell me I can't one more time just one more. Because the level of satisfaction just keeps multiplying

[@emilysport4875]

❤ ​@@samishiikihaku

[@dons1264]

@@APplumbing00Would’ve loved to see that customer’s face when he was eating crow! 😊

[@musicnthingz1082]

If they knew so much what did they call you for then?

[@hexdecimal9210]

One of my biggest pet peeves doing maintenance work... Dumb MF watching you and trying to tell you how to do something... Like if you know how to do it then why the f you call me? Hate working in occupied units....

[@Lil_Jonny]

Love this

[@Inbal_Feuchtwanger]

I cant even understand how it makes sense in the customers mind that the shower head would be the issue. The valve handle is closed and water is still coming out.. like do they think the shower head is sucking water out of the pipes or something lol

[@poland5606]

If you don't want customer telling you what to do then why go into the trades

[@Aweoe]

She was old genius. Probably physically unable to replace the head. Pay attention.

[@isaacaguiar0729]

Rule number one ..the customers always wrong 😂

[@MichaelM-i3b]

🤣😅😆😅😅

[@TheOtherJackBlack]

Fun fact about the phrase is that the original phrase went "the customer is always right in matters of fashion and taste" so when it comes to technique and prowess.. Yeeeaaahh, the customer usually wrong

[@MichaelM-i3b]

@TheOtherJackBlack the new adage should say, "Customers always think they r right!" (Altho, the old one does mean the customer is always right whether they r or not.)

[@brookelord3448]

​@TheOtherJackBlack actually there's 3 possible origins. Another is "Right or wrong, the customer is always right." This is a metaphor. It means "don't argue with the customer." Sometimes when a person is wrong, the best thing to do is agree with them. Explain why they are right and they proceeded to explain why they're wrong without saying "you're wrong." I call it the "Yes, but" method. "Yes, you're right. I'll change the shower head BUT I have to change the cartridge too or the new shower head will leak." When you agree with people, they stop arguing. That's when you should politely give the correct information.

[@MichaelM-i3b]

@brookelord3448 good advices. I don't think any of that will work on the customer I've worked for since yesterday. Stubborn like a mule, he won't give an inch, and he's convinced he knows EVER THING!

[@ezequielrenovato6608]

I don’t understand why a customer would say it’s not gonna work. Why hire someone if you think they won’t do the job correctly????

[@Codmaster-tc6tc]

The bag to catch the water in the shower is just one indicator of this customers IQ.

[@emilysport4875]

Exactly.

[@thomaspierce9458]

... customer's IQ.

[@Average_Josh]

I would catch it in a bucket (and have). That is due to my every limited access to water.

[@allahbole]

"Can't let that water get on the floor!" Wait...

[@VinceBlack536]

As a plumber of 33 years, I am surprised at the stupidity of customers how they even get through life amazes me

[@DanSlotea]

If they were all smart, there would be no need for plumbers now, wouldn't it?

[@Ryan-lc9lb]

@@DanSloteawrong, just fewer of them for sure

[@Gabriel-vj1cf]

Everyone does dumb things. If you think you don’t you are dumber than you know. Life doesn’t work that way.

[@VinceBlack536]

@@Gabriel-vj1cf thanks

[@MichaelM-i3b]

U mean u were eager to SHUT HIM UP!!! It's OK. 👍👍

[@MichaelM-i3b]

Im.a welder. I KNOW how it can b.

[@MaxPower1000.]

Plumber, and I just open primer and glue and throw on a mask and ask them to mask up and glove up if they try to do I tell them that this mask is a special mask and if you don't have one you can't be around.

[@MichaelM-i3b]

@@MaxPower1000. put up a chemical hazard sign n big block RED letters with a black background

[@pizzamad3334]

Price goes up for the watchers

[@Hnkka]

Im plumber, even my teacher at school was too much when he watched me training for pipe welding test/class welder

[@crackbaby4257]

Seriously man I need to start threatening to give the watches a pain in the ass fee

[@tubesoq139]

@@crackbaby4257 I do decks and add pia fee before giving them the bid. You can tell by the phone call usually LOL

[@allahbole]

I'm hired to do the job, teaching costs extra. You can watch for free since it's your house, but any questions or commentary gets an upcharge.

[@Smarterthanyou-mthrfkr]

I hate watchers, my stress levels increase as does my price😂

[@proverbs2life]

Still had to nerve to tell you that you are wrong when they are paying you to fix it 😂

[@jofa6897]

I always love the classic "I'd do it myself but I just dont have time" as they take a day off work to be home for the repairs

[@JS.990]

I told a customer (after i fixed the issue and got paid) that if they knew what to do, do not bother calling me and do it themselves.

[@mandoleyva9163]

I love when they tell you what they think is the problem when you already told them what it is and they just keep watching because they can't believe you figured it out Lol

[@matt.eick28]

I love how that was coming from the person who put their shower head in a bag

[@aj6604]

I love the customer that swear they know more then the PROFESSIONALS they called because if you knew so much you wouldn’t have called me.

[@jasonthompson1753]

I love the unsaid I told you so feeling. I work at an appartment complex, went in for a bulb flicker in the kitchen. Long school/hospital led type bulbs. Tell resident no problem. I'll go get you 2 bulbs and you'll be right as rain. This dude wants to tell me why and how it's not going to work for 10 mins straight. I replace the lightbulbs no flicker. Sometimes when there's something wrong with your lights. It could be as simple as the bulbs 😂

[@Constructachick]

I've had so many similar moments. Drives me crazy. I have years of knowledge, skill, and experience. There's a reason I am saying the source of the issue is what it is. Hovering is also a pet peeve. I don't mind if they are genuinely curious or want to learn more about the plumbing systems in their home.

[@hexdecimal9210]

I bet you got alot of experience with unclogging pipes. I could use your expertise....

[@Constructachick]

@@hexdecimal9210 you need help laying pipe too? 😉

[@hexdecimal9210]

@@Constructachick please show me how you lay pipe... Bet you got plenty of stamina to lay pipe for hours...🥴🥺

[@Ryan-lc9lb]

That was one SMART customer

[@Urbansprint5100]

What really sucks is when the shower body is not properly strapped onto something to support it. Cause then you can't even use a sufficient amount of force on the shower cartridge or stems.

[@funnyfarm5555]

I had to replace a moen cartridge in our shower about 20+ years old. I wound up taking it out in pieces and since it was a brass one, I had to very carefully hacksaw it out. New one got put in with extra silicone grease.

[@Air-ts7cu]

"It's not gonna work." "Okay, good luck then."

[@psychicpants8856]

I love that impression of the customer 😂

[@Phred_Phlintstoner]

My grandpa and uncle were plumbers for years, and for the most part, my uncle would do the work and my grandpa would deal with the costomer to keep them from breathing down uncles neck... for the costomers that would still insist on being in the way, grandpa would tell them the price would go up by half, and if they were nosey and asking questions, he would tell them it would cost double for the teaching time. They usually would go away at that point.😂

[@Royal_Chief_Architect]

Husband and wife: “It’s not gone work-“ “SHUT THE F UP BILL!!”

[@erikkarling2176]

When they said, "it's not going to work," I wonder if you said, "hold my beer!"

[@nightmare-time4plays943]

This is why I couldn't do this I'd be like as you can see the professional (gestures to self) was right and, it did in fact, work

[@ryanwatkins1821]

I'm in the trades whenever a customer watches I charge more

[@SadiTaichou]

Sometimes have to tell a customer "let me finish first and then you can ask your questions." If they're so confident it's not going to work, why am I here to fix the issue?

[@SammytheStampede]

Take the money and RUN! Know it all customers don’t need good tradesmen they need a diy book and to fail.

[@normferguson2769]

Last time I went to replace a Moen cartridge it was stuck and with tugging I thought I would break the fiberglass shower wall. It was easier to cut out the controller and install a new one.

[@dandersonanza]

The device he used to pull the cartridge is essential, in my opinion. I've never had a Moen cartridge slide out easily after it's been used a few years.

[@leechburglights]

My new-to-me home came with a leaky Mowen faucet. Ordered 2 replacement from Amazon and those were a bitch to remove! 😂 I thought it was going to break but the both came out. I used some lube to make it easier for next time. 😊

[@alexs2778]

Those cartridges can be such PIA to remove especially on properties 20-30yr old (like original ones when property was built). Moen makes all brass one that they designed for commercial properties and that one you can just rebuild with kit but trim and handle is another story especially that tine hex screw holding handle down most of the time even with WD40 and other stuff still won't come out to release the handle. Also constant leak is due to water being released under pressure so it's most of the time seals unless some other part of cartridge developed a crack. The 4x4 tiles can be cut with same multitool and carbide tipped blade just don't try that with porcelain tile though, they also have small diameter diamond blades for Dremel and other small cordless saws that can do small cuts nicely with them.

[@dragor6527]

I charge extra labor when customers want to watch and talk my ear off

[@jstadude9810]

Yeah, i MIGHT believe they were saying that

[@Zee12345]

Moen is always reliable

[@Trucker-Belly]

Should have told her its normal to keep the shower head in a bag 😂

[@olliesutton1804]

Customer calls a plumber because they cant even change a shower head and then has the audacity to say it wont work

[@tammyhall1008]

How about a video on a leaky bathtub faucet after turning the shower on..my hot water is going right down the drain 😢

[@Godzilla12546]

Pfft "telling you it's not gonna work." Me: just watch

[@upstateplumbing9995]

I charge a looky lou fee and a " this won't work" fee😂

[@Thomogon]

I had to buy a new showerhead because the previous tennant stripped the thread on the nut and then just put it into the holder to keep it in place. As soon as you even touched the thing it would fucking explode.

[@Tennessee_Plumbing]

when customers stand there and watch me, they are causing their bill to go up by 10%... if they hassel me and try to tell me how to do the job that they fucked up, the bill gets a 20% hike. If you call a professional because you fucked it up, get the fvck out of the way and let the professional fix it.

[@Tennessee_Plumbing]

@milede you called the wrong professional, it happens. Especially in plumbing, its hard to find someone to do it perfectly because, in my experience, plumbing is very unpredictable.

[@plumbcrazy375]

I've made so much money off moen single handle cartridges

[@FinntheSquire]

Why would you put it in a bag? Isn’t the entire point of a shower to have a drain under it? What is the purpose of catching the water?

[@hexenhammer483]

I've had an AC crew fix my ac. Guess what I did? I asked if they needed anything. Where there cold water and ice was and got the F out of their way.

[@dellcreek.exotics]

Gotta charge extra if they wanna watch

[@MrPMRing]

Dang. Just pull shower head off and when the water still comes out of the stub, ask them where is the leak now?

[@jeffjankiewicz5100]

That removal tool only works if that cartridge stays intact. Pain in the ass if it breaks

[@JohnSmith-gn7od]

I would go with do not buy a water heater at Lowes or Home Depot. Plumbing supply houses only better warranty.

[@cheeseballs3825]

I would leave in the middle if someone was telling me it wasn't going to work that didn't know jack sheet.

[@ayoitssteve869]

Dude, i couldnt be a plumber, im an auto tech for a few reasons, 1. Love to hit sht w a hammer and get paid for it. 2. Cant deal w customers on my neck, it’s distracting but i was taught to work like they are watching me. 3. Others aren’t important, just dont feel like typing more.

[@niquesavings1300]

Sometimes ppl just like to watch in awe. Not that they are breathing down your neck

[@MisterTwister88]

If you stand over my shoulder while I’m trying to work, your labor rate increases exponentially.

[@juliankandlhofer7553]

why would it be the shower head? the valve to shut off the water is in the wall, not the showerhead lol

[@cani6767]

I love when the customer tells me how to do my job, why did you call me then?

[@sethdrak3]

Yea that's dumb. It's common sense for homeowners that leaking faucets especially showers are typically because of a failed cartridge.

[@themagiclawnmower2212]

Moen are warrenty for life, just swap the cartrige

[@kyleshaw7966]

If the handle is in the off poistion and there is STILL water coming from the shower head you can with 100% certainty tell them that its in the shower valve body. In what scenario could replacing a shower head POSSIBLY fix a running water issue? Makes NO sense!

[@dc2280]

"Eager" to shut them up!!

[@yambammer7277]

“The customer is always right” is bullshit

[@TheOtherJackBlack]

Do you find it annoying if a customer genuinely wants to learn about what you're doing by watching you though?

[@jdbb3gotskills]

Why isn’t that person replacing their own shit if they know everything?

[@MWilk098]

I like to explain in excruciating detail before doing the job why the customer is an idiot.

[@epicviii6648]

Charge extra for the ones watching over the shoulder every time, I’m not a teacher get the fuck out of my way

[@MerpSquirrel]

If you have a septic not having a bucket or bag to catch it is bad advice. It will cause their septic drain field to fail if it goes a long time.

[@APplumbing00]

Agreed, this was on city sewer.

[@RavenBlaze]

A comment for the algorithm

[@Videoswithsoarin]

“its not gonna work” first of all which one of you is a plumber, second do you want it fixed or not?

[@leeboriack8054]

Micromanaging customers get a $200. annoyance fee.

[@richardpatterson4312]

The next time you tell me it's not gonna work the price goes up $500.

[@teeg3275]

Some of these people get on my nerves really thinking about doing commercial

[@Wpg204wpg]

Customer knew everything , except how to use a rag and some elbow grease . Looks like that handle and plate have never been cleaned .

[@gregoryt1139]

Hard water. Mine looks just like that, too. I use a drill brush and Bar Keepers Friend -- Really shiny and pretty. But after the next shower, you couldn't tell that I did anything. That's why he had to cut off the handle. The screw was stripped, because it was cemented by the same deposits that clog the showerhead holes and what caused the cartridge to fail.

[@perlatorrijos198]

👾

[@masonfelce5498]

Or tighten the showerhead 😂and hose

[@JS-df8qm]

If they know so much why don't they fix it then?

[@jamesamore407]

Did he just saw threw the handle instead of just unscrewing it 🤦🏻‍♂️

[@nikolainyegaard]

Eckspecially

[@photondebuger45]

Don't you fukin love that they know nothing but also everything and call you to do it and everything you do is supposedly wrong and won't fix it but they didn't want to do it because they actually know nothing and make you feel like you're wasting your time there because you tell them the problem and then they say "no, I don't think it's that it's this" you do that for them and then flip it and say "why did you do that that wasn't it I told you that wasn't it now imma get this fix for free now" yeah never help those people let them suffer because they don't want to learn. Hate to say that but it's the truth tho.

[@wfpbwfpb]

ESpecially……. Not EXpecially

[@mr.klutchrednose2700]

I FEEL U MY PEOPLE'S WHEN U HAVE THE KLIENT BREATHING DOWN YOUR NECK 😁🤦🏿‍♂️🤷🏾‍♂️🤦🏿‍♂️🤷🏾‍♂️

[@Pipewrenchman]

The bag holding all the water 😂😂

[@johnathanh2660]

And then they have the daily 'chore' of emptying the bag.... down the shower 😂

[@jareds1661]

Gotta love when customers call a professional and don’t want to take their advice or believe them.

[@byronsteez8253]

It really is amazing how many customers I've encountered that also couldn't comprehend how the shower works on its most basic level

[@david19226]

Usually the price goes up when the customer is watching over my shoulder. pain in the a$$ fee.

[@51-FS]

Lol I just leave my crack out, they usually walk away😅😅

[@kona702]

​@@51-FS 😂😂😂😂. Little bit extra crack for each 5 minutes of hovering.

[@mrcryptozoic817]

Most people don't know how to watch. But it's not his house, it's yours. You should watch, although quietly. That way, if he starts banging on the furnace with a pipe wrench in a fit of pique, you can question your life choices. And with an unknown company, you must protect yourself. 1. If there's not mutual agreement about your involvement, just watch quietly 2. If there is anything you need to know when he's gone, ask and take notes! Don't depend on memory. You won't remember. 3. Tip...if it is deserved! And not the $1.26 you got in change from your lunch. That's an insult.

[@xiner1337]

@@mrcryptozoic817 Why the hell would I tip a plumber? I'm already paying him to do the job, wtf? Americans are weird as shit lmao

[@augustwest9727]

I've always thought of the meme what you though plumbing would be like versus what it's actually like and the actually like is you fixing a shower with a little old lady sitting on the toilet holding the tools lol.

[@mrsparex]

I replaced the hot & cold stems on a 3 handle shower yesterday for an elderly woman. I ended up $25 in the hole and out a few hours (driving for parts etc). That was my "good deed" for this week I guess.

[@jonasthemovie]

What dingus thinks water is created in the head?

[@MichaelM-i3b]

A Trump supporter

[@DaDaDo661]

Pee is stored in the balls

[@jonasthemovie]

You seem to be a programmed NPC, or a member of a cult. Which is it?@@MichaelM-i3b

[@beenheredoneit.4381]

Definitely a Biden voter. No doubt about that.

[@PaleGhost69]

Morons who think party and celebrity are more important than bettering their country and the lives of their fellow citizens.

[@zookb123]

Bro, look up an "Ona puller" for Moen carts. It's soooooo good for those stuck ones or the ones that the metal stem comes out of the plastic shell.

[@rightwingsafetysquad9872]

"It's not gonna work" I'm not the one who put a shower head in a bag.

[@Kp-2]

If someone wants to send me a bandsaw I’ll happily take one too😂

[@JackBorchers]

Without fail, every Moen cartridge I replace comes out in 5-1,000 pieces 😂 one of my least favorite jobs to be sure

[@michaelherbst6301]

It's amazing the ignorance of customer s, they don't grasp that the water starts at the valve, I've had customer s think a sprinkler head needs replacing when it's the valve it self.

[@rippinross3238]

Sometimes I wonder what people’s thought process is for things. Like what does she think. The shower head magically produces water and the producer got stuck on? Lmfao!

[@theodorepetine7562]

That Moen tool is one great tool I've seen plumbers with vice grips hammers. They're nuts. I also get a piece of sand cloth before I install the new cartridge clean it up, flush it out and grease it up last forever. some guys might disagree with me, but I only use the brass cartridge. It's twice as much but you don't get the pieces of rubber falling off inside the body when you take them out. My apology that is only for the 1225B cartridge.

[@catfood9707]

Man i hate those cartridges, i had to replace mine and I just broke the end off and ended up and used a glowing red screwdriver to melt the cartridge out.

[@roboroach69]

Same as being a mechanic. People come in and try and tell you how to do your job.. ive told someone before, "if you know what you are doing then why are you bothering me for? Go fix it yourself". Best part is when they go try and do it themselves and end up costing them more because they do it wrong and break something else. Then they come crawling back up your backside begging you to help.

[@Benni711]

People like that probably had bad mechanics in the past that wouldn't listen to the customer describing the problem.

[@joelglanton6531]

​@@Benni711Exactly, as a plumber, I think it's totally ignorant to ignore the reason why tradesmen have a bad rep. The key to being good at your job (because your job includes customer service and sales, not just fixing problems) is to assuage those preconceived notions, not think that the customer is just a dumb**s and that you're superior to them.

[@skorpoolr]

I Had a misfire that would develop as the engine got warm, but when it started to misfire you could get it to kinda clear up if you floored it, and with that and the fact that I confirmed it wasn’t ignition, I came to the conclusion that is was most likely a dirty or bad fuel injector, ran some fuel injector cleaner and seafoam through it and nothing changed; since the vehicle was my parents at the time, they weren’t too fond of the idea of me “fiddling” with it (I’m fairly mechanical competent) and so they sent it to a mechanic; it took him 4 weeks to figure out exactly what I said was most likely the issue; I’ll give him some credit for going through the motions of diagnostics, but kinda wish he would have done a compression test and then just tested the injector. I’m not your average person who doesn’t know anything about vehicles, (I’m not a master tech, but I can for sure do a fuel injector) so when mechanics ignore you knowledge it’s kind of annoying; but I get it a bit because you get people that think they know everything and are blatantly wrong.

[@stevelong9328]

delta is bad, you are very nice to customer, iwould bet them 100$ it will work

[@Theechad21]

Don't forget that half of America are below average.

[@ImTrans-Former]

Ugh freakin Moen , the being of my existence.

[@karatosof4101]

I know this sounds weird, but I always stay there with the electrician/ plumber/ dish guy to see what they do for these reasons: 1) Make sure they don’t take anything that isn’t theirs. 2) Learn what they do so I can fix it myself. 3) See if what they did is worth the money they ask for (it really never is because they make 10 times as much money per hour than anyone I know and last time the plumber that came to my house charged for an 8 hours job that they finish in 30 minutes 2500$ total to change a 3 foot hose that I could have done with no equipment and they didn’t even need to look for it beca I told them before where the problem was exactly). 4) To make them feel welcome if they are nice people, and make sure they have whatever help they need while doing their job like moving furniture or clearing out the work area.

[@joelglanton6531]

If it's never worth the money then why don't you do it yourself? That "hose" you mentioned, do you even known what it was called? Would you have know what to do if something broke or otherwise went wrong while it was being replaced? People conveniently forget that you're paying for a plumber's expertise and their overhead, but I wouldn't expect anything less from the kind of guy who assumes everyone is out to steal from them. Some people are so far behind in the race that they actually believe they're in first place.

[@karatosof4101]

For those asking, I’m not doubting the experience, but what I am saying I make fixes like that all the time for my house, boss and friends and i honestly don’t see myself charging them that much for such a simple task. And just because you have the equipment to do something, doesn’t mean you should be a jerk to charge an outrageous heartless amount of money for it. I work at 17$ an hour before tax and I’m happy with what I do. When you want to charge 1500 for an hour of time, be open and honest about it. You can’t just surprise the client with additional fixes. And finally, yes I have been stolen from by a painter before, and that’s why I keep my eyes on the guy making fixes in my house and I have all the right to do so.

[@joelglanton6531]

@@karatosof4101 Thanks for not answering my questions

[@pakyo6986]

Wth is the owner keep watching

[@johnharvey5412]

Couldn't just cut a slot in the screw head and use a flathead screwdriver? Damn, am I one of those commenters now? 🤦

[@shanesubashe787]

Good job showing Karen who's boss

[@itsthatonechickagaincallth7843]

I don't watch because I wanna complain, I wanna watch because I was always my dad's "grab-it" kid, so I'm waiting for instruction... 😅