Samsung Ice Maker Frozen Fix - How to FORCED DEFROST 4 Door Flex Refrigerator Ice Maker

Samsung Ice Maker Frozen Fix - How to FORCED DEFROST 4 Door Flex Refrigerator Ice Maker
This is the refrigerator in the video: bestbuy.7tiv.n...
#samsung #refrigerator #appliance
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[@minhnlu]

Thank you for this video!! Very helpful!

[@MrGizmo211]

You are totally welcome! Thank you so much for being a supporter of my channel. I hope my videos keep helping you!

[@harryd9116]

Thanks for this tip (FD) I have a 4 door Samsung RF22K9381 which I had to get the Ice Maker replaced before it went out of warranty a year ago. Yesterday once again there was no ice!! This time I repeated your instructions about going to FD mode and I also hit the blue reset button on top side of the ice maker afterwards and "volia" ice began producing within 2 hours. Thanks so much for doing this video! On my Samsung I had to hold "Freezer and FlexZone" to get it in diagnostic mode. Had to try it a couple of times to get it to go in that mode.

[@atanacioluna292]

Thank you for showing us. That is really helpful. What I have a problem with is knowing when the icemaker is on.

[@0910tiger]

Great!!! It works. I repeated the FD up to 4 times to be able to remove the ice Ice tank at all. Thank you very much for the great advice. 🙏👍🤙🍺

[@glenn1285]

I am in Europe (UK) and have MODEL: RF56J9040SR This worked. Thank you so much. I first started having ice compartment issues 8 months after purchase: January 2019. Samsung contract engineer came round, replaced a bunch of stuff in the ice compartment and updated the software and said this is a well known issue and he does this fix on 100's a month. 2 years 8 months later ice compartment starts to freeze back up. Hopefully, now forced defrosted and dried, I wont have this issue for another few years!

[@gregredatic]

Thank you!!! You are a good man ;)! Samsung should hire you to do all their help videos!

[@judyhanson8737]

Thanks for this instructions. I have a stand up freezer that I have to defrost about once a year. I take all out and push a button and what it does is reverse the pheon to defrost. It doesn't take long but believe that is what it is doing to. Again thanks for the information.

[@abmong]

It's like trying to sort through an esoteric secret menu... And this stuff isn't in the user manual. I have the RF56K9040SG model, which looks very similar to Mr Gizmo's one, but the buttons are in different places. On mine the [Door Alarm] and [Cool Select+] have swapped positions. My [Door Alarm] is on the right, [Cool Select+] is left. Instead of [Energy Saver] and [Ice Maker] I have [Control Lock] and [Light] instead... Anyway tried hold pressing together the [Freezer] and [Cool Select+] like Mr Gizmo said, nothing happened. So tried pressing the same button positions as in the video... It works! So on the RF56K9040SG you have to press [Freezer] and [Door Alarm], use [Door Alarm] to cycle the mode to "Fd" to defrost...

[@lennieliriano87]

Currently waiting the half hour hope this works i just found it with a huge snowball / ice when I took the bin out which was also frozen stuck to it

[@xiaoxuanzhao1960]

Thanks. After letting the FD run for 2nd time, I am eventually able to take the ice cartridge out. But there is a huge chunk of ice sticking to the above inside of the icemaker. After FD runs for 4th time, it is still there but thawing and shaky. I use the hair dryer to blow it off in 5 minutes. I will call to check the replacement .

[@mspriestessj]

Thank you for the assistance! The insane beeping is currently going on!

[@alexron2023]

Please be aware that Samsung has a Nationwide recall on ALL ice makers due to a defect. just call them and they will replace all your ice maker parts including the control computer board at no charge> Problem solved

[@michaeldebellis1598]

I can't find any verification of a recall. There is a class action suit and a Facebook page however.

[@michaeldebellis1598]

@@alexron2023 They finally agreed to come yesterday after I filed a complaint with the BBB. The fridge had stopped cooling completely for days at a time. They replaced the entire ice maker, a circuit board in the back and I think the fan unit inside. So far so good, thanks again.

[@alexron2023]

@@michaeldebellis1598 glad to hear your problem is fixed. When they came to service my frig they also replace the cooling controller computer located in the back , the new computer has a longer defrost time scheduled. The also replaced the entire ice maker unit including the Oger motor, defrost fan ,ice maker tray and they sealed the corners of the ice maker compartment with silicone. 2 months later and problem solved

[@miss.heatherr]

Okay I’m going to try this and call them! I bought my refrigerator brand new and the ice maker started freezing up. Now it’s so frozen that I can’t even pull the ice bin out. Huge inconvenience to buy a brand new fridge for the ice and water dispenser to have it not even work! 🤞 they replace it!

[@thefubartraveleralibrown2947]

This is 100% True I just called 1800 Samsung and they asked for the make and model and they are sending over a repair tech to fix it totally free. I’m shocked ! I guess the class action law suit scarred them into admitting their is a problem.

[@contractor08831]

I have a Model RF26J7500SR and no combinations of buttons seem to work. Screen goes black, but no DIng, and touching any button just returns display. Any ideas? Thanks

[@TimeCapsuleEB]

Does the forced defrost also defrost the bottom freezer section?

[@MrGizmo211]

No it doesn’t - just the ice maker

[@antoinettenaughton6494]

I did this last year and it worked well. Now I can’t get to the beep when pressing freezer and cool select. Aargh! Any suggestions?

[@robertintexas]

Samsung settled a class action concerning their defective ice makers. Call the phone number on the plate inside your fridge. Give them the model number, serial number and they will come out and fix it free. Mine has worked flawlessly for over a year since they fixed it.

[@evangelistruth6729]

I called them today and they are sending someone out next week to fix it FREE OF CHARGE.

[@robertintexas]

@@evangelistruth6729 mine broke again a little over a year after the free repair. Tired of hassling with it. I bought nice countertop icemaker. I run it for 2-3 hours every 3 or 4 days. Never buy another Samsung product.

[@michaeldebellis1598]

Thanks, this worked!

[@renedam1971]

What about a rf23m8070sr/aa? Buttons on the middle drawer

[@sadifesenbek6207]

My fridge doesn't have that button. Looks like yours but those buttons (top down) are fridge-power cool, flex Zone, and ice maker off

[@BrianMarshall1]

Ours didn't work for months and the tray wouldn't come out even after running defrost multiple times. Eventually I just forced the tray out and the plastic shattered. This is just a terrible design. I wish you could defrost without it beeping. If you need to run it multiple times you need to restart right after it finishes, so leaving the house isn't really an option.

[@billyidolrockstar522]

For a 2016 nice

[@ronastel]

I have the exact fridge and i have to do it once a week. I wish i hadn't bought it.

[@donnamariagarner5231]

I’ve reached as far as getting the FF on my display, but the cool select button isn’t moving the FF to Fd, is there another button to press to achieve it?

[@therover616]

just hit any button after that and it should cycle through until you get to Fd

[@donnamariagarner5231]

Will try it, thank you......also when my fridge is on 3 Celsius and I take my infrared light and checked it, it’s reading 11 Celsius. What should I do?

[@therover616]

@@donnamariagarner5231 can't help ya there sorry

[@donnamariagarner5231]

@@therover616 I’ll have to defrost the fridge because I believe the airflow is blocked.

[@chloekim7867]

How to open ice maker bucket ? Mine is stuck …

[@angeliqueh3523]

I used a hot hair dryer and it only took 5 minutes!

[@graceannstulpin3507]

I tried that HAIR DRYER also, did not the drawer to come out just loose so..next6 step is the fd , Ill try it tomrrow while I am in the pool.

[@steponroach]

hair dryer to get the ice melt

[@neelytaylor4594]

If you are finding this video later, like me, Samsung will replace and there is no cost. Just contact Samsung directly. I have a scheduled appt to fix mine on 9/6/2022. ❤️

[@lindimagnuson9330]

We turned off the ice maker when we left our FL house in May. Came back in October to find the ice maker with a big hunk of ice blocking the tray. Followed your instructions, even reset the ice maker (another video). The block melted but no ice for 6 days. Then today, it randomly filled the tray with ice! So glad we waited to call for a repair! We should call Samsung about the defective unit replacement though.

[@navyretired230]

Great news. We purchased out $2700 samsung fridge in 2015. The ice maker has been a constant headache. I heard on a blog that samsung is now offering warranty replacement o your poorly designed ice maker. I called the 1-800-samsung number, gave them my serial number and model numbers and sent some pics. I am scheduled for a complete replacement of the etire icemaker, drawer, mother board and other items all covered under warranty, It is worth a try

[@justinjones6810]

Any fridge that has a ice maker in the refrigerator section instead of the freezer I stay away from you will have nothing but problem because ice makers are not meant to go there because the ice can melt then freeze back solid because it is not at a cold enough temp my grandma has a whirlpool french door nothing but problems I'm staying away from them

[@acstafford]

I've had this fridge for 7-8 years now. My ice maker was replaced twice and they also did a system board replacement at year 4 which appears to have resolved the issue for about 3 years. Pro Tip: replace the water filter BEFORE the system notifies you to replace it - at 5 months. If you have hard/soft water I suggest adjusting filter replacement accordingly. For diagnostics, the FF = Force Freeze (F freezer, r Refrigerator, C Cool Select) tests the compressor to see if its running, OF r = Only Fan (Refrigerator), Rd = Refrigerator Defrost, Fd = Full defrost. This is a great video.

[@hollymills6526]

Thank you for this! Helped me a lot. I had found other videos with different Samsung models but I couldn’t find our model until I got to your video! The beeping is really annoying but it works!

[@siko1101]

You're wearing a different under shirt before and after...did it not work the first day?

[@MrGizmo211]

Defrosting takes a long time. I start it and go to bed :)

[@cdpittman15]

Omg. Life changing video. I let the Forced Defrost run overnight and woke up to a chamber full of ice after no ice for 3 days. THANK YOU THANK YOU THANK YOU!

[@x0xoCATox0x]

We moved into a house with this fridge and it never worked. 2 years worth of being frozen, I’ve been doing this for 3 days straight and using a blow dryer and I still can’t remove the ice tray. Any ideas?

[@MrGizmo211]

Call and harass Samsung to get the ice maker replaced!

[@johnupton1412]

I'm in Australia and this video worked great for me - no more pesky ice build up so thank you very much!!

[@MrGizmo211]

Perfect!!

[@ebbarusic8104]

We've had our srf717cd for 5 years now, not a hitch at all until yesterday when we had no ice coming out. It's frozen over. Thanks for the information. The beep is now driving our family nutso 😆 well done samsung at such an annoying feature 🙄

[@RodneyKubecka]

Way too much gibber jabber upfront skip a minute and thank me later

[@MrGizmo211]

Fair enough

[@dianasanchez1601]

Thank you, thank you! It took 2 times to get defrosted, but it worked, we were able to open up the ice bot and start all over. Super helpful

[@michaelpowers1042]

Defrosting now. We’ll see how it goes. But the beeping… 😖

[@MrGizmo211]

Terrible beeping

[@haroldbrown3452]

TLDR hold freezer and cool select until it goes off. then hit cool select until you get to Fd that is forced defrost it will beep for 30 min as it defrost the ice maker

[@ajohnson1200]

Thanks for posting this. We have a Samsung with model RF28K9380SR and the buttons that you hold down are now "Freezer" and "FlexZone" (in the same positions that are in your video) and that combination worked just as well and got it into FD mode after a couple tries. What a hassle. Fingers crossed that forced defrost solves our problem.

[@MrGizmo211]

I had to defrost mine twice! Let me know how it works.

[@MartieP1950]

How long did you have to hold down buttons

[@miss.heatherr]

Did it work for you? I have the same buttons as you.

[@docrock376]

I had to replace the ice maker right after delivery. It did not work. Warranty work through an authorized Samsung dealer. Ice maker worked great. Only two people living here and only one uses the ice maker on average. Two years later and the thing is caked in frost! Force defrost twice. Worked great but one month later, defrost returned but not as bad as I checked after 3 weeks! Obviously the electronic software containing the cycling is junk. Now I know I’ll have to do this once a week and it should remain ok. But, is it only the ice maker it is defrosting or the entire refrigerator? Because it’s quite possible that this is the real reason for these refrigerator defrost issues and not the heat element placement. Consider that they work fine for quite a while before failing! Junk electronics much more expensive to replace than a wire and foil tapes!

[@paulmyers9350]

Kissed a lot of frogs trying to figure out the right button combination to force defrost this refrigerator. (RF28K9070SR/AA) Flex Zone. Your instructions did the trick. Thanks. 5 days later--bin is full of ice and working fine. Well, as fine as this ice maker is capable of working.

[@fix4all]

For our Samsung fridge we had to press the Energy Saver button and Fridge buttons. Once the screen blanks, then scroll through the code numbers pressing the fridge button.

[@Leachlines579]

I've had my samsung 4plex for 4 years and for a year the ice maker has been freezing over. Every week or two we have to chop the ice out. I sometimes have to defrost it twice. So annoying along with the beeping. They should have an internal alarm after 30 minutes to an hour. But thanks for the refresh on how to defrost. I forgot a step and couldn't get it to work so I googled it and found you. You made it easy. Thanks again!!Becky

[@virginiaandclintsnider3699]

Thanks, very well explained. I'm giving it a try. Update Well it mostly defrosted but it's been 40 minutes and still beeping. I pushed same 2 buttons and it turned off. I will run forced defrost again tomorrow and see if it defrost the rest of the way but I'm tired of the beeping for now.

[@davidlove5732]

I have a 2017 Samsung 4 door flex RF22K9381SG and it's not making ice. I think you have a newer model then mines. How do I get the ice maker out and do the auto defrost.

[@gregwhited8037]

I have a Samsung also. Too damn many people have issues with these. I will NEVER buy another or recommend them. I've repaired it a few times. The best place for them is back in the store! Samsung "FIXES" do not work for more than several months.

[@laurenkate2099]

Does the fridge go back to its normal settings or do you need to manually do it?

[@nanakutin]

My samsung rf28jbedbsg, l changed the compressor after that , cooling of top is more down the freezer l have been settling upto-7 low cooling?

[@WestHawaiiRealEstate]

I am 5 minutes into to the beeping and going crazy - lol. My problem is a little different, I empty my tray a couple of times a week to add ice to my ice chest (remove drawer and empty) I have a bad habit of leaving my door open when doing this. I live in a very humid area and suspect that it is frozen where I cant see it because of all the humidity ( I see signs of it on everything in my fridge) - wish me luck I am about 10 minutes in now. Thank you for your videos

[@carmenholland8613]

Shoulr the ice maker be off when ypou do this?

[@MrGizmo211]

If you force a defrost it will be off anyway :)!

[@timbain8780]

Amazingly mine came back, I kept taking a large cooking fork, to digging away the ice, I made it a point to keep the opening groves ice free. Then I was in the kitchen and heard the fridge make a ice drop....I quickly check and it was back in action, no build up since, go figure! The ice maker off indicator is back off.

[@cheryledwards711]

Thank you!!! The manual for this fridge doesn’t give instructions for forced defrost.

[@misterv6772]

Thank you sincerely for uploading this. i unplugged my fridge and it's taking too long to defrost and my food is thawing 🤔

[@ozlematlantis3333]

Amazing thank you so much, you just saved me getting rid of my fridge!!

[@deans7154]

I couldn’t get into FirceDefrost mode so based on others here I called 1800 Samsung and they are sending a free technician for av4 yr old fridge!!! Buying Samsung again ! Btw according to the tech on the phone my sequence fir FD is 3 buttons freezer, fridge and door alarm - but it wouldn’t go to FD hence a technician will come out

[@Glamys842]

Hi I have the same refrigerator please I have a question maybe you can help me my ice machine does not want to make ice could you help me thanks

[@makeuphairandnails1]

Fingers crossed this works we just got 1 the other week working but told the ice maker not so no big deal my partner opened the ice compartment and it was crazy frosted over even after being on the back of the truck for a couple hrs before getting it home but even if it doesn't work the fridge itself and water work at least and that's all we really wanted it for but ice would be a nice bonus

[@mg-oh3nt]

Thanks for reading the manual for those of us that are too lazy to! Ran the FD for about 10 min. and couldn't stand the alarm. Pointed my hair dryer on high heat at it for 5 minutes and when I turned off the dryer the beeping had stopped. Guessing the forced defrost stops when it senses a certain temp.

[@Evolsieh]

I could not even find it in the manual 😅

[@kemalwilliamson8716]

Can't seem to get past first step. DO I need to have the flex door on freezer or another function? thanks for assistance.

[@MrAj485]

Thanks so much. I read about the FD, but wasn’t sure if it warmed everything up as well. Thanks for showing that it does not. I think I’ll just run it every time I change the filter. I still like the fridge btw.

[@monakotecha2030]

Thank you, Mr. Gizmo! My Samsung 4 door flex refrigerator has not been working as far as the ice machine goes. It stopped giving out ice a few months ago and I had been putting ice trays until I could get a repair person out here to look at it. Since no longer under warranty, Samsung wanted a TON of money to come out and repair if needed. Found your video on KZbin and am now happy as your instructions worked!! My fridge now produces ice, YAY! Many thanks, Mr. Gizmo!

[@anniedixon4091]

Hi I have tried your tip but it wont work when i press cool select to get fd nothing happens help!

[@CeCiLiaNaLi]

Thank you so much! It worked great and it’s working well now 🙌🏻 it took mine 25min, super annoying beeping but worth it 😅

[@gibsonguy5240]

Yes I put a towel inside the icemaker to catch melted ice water.

[@christophergeeman6742]

My issue is that it leaks water every time I open my fridge the ice maker pours out water

[@maryammoini7162]

Thank you!

[@Honore262]

Thank you for all that information your are the best place to look for to solve everyone’s problem thanks again.

[@bigsauce928]

Hey mate. after I've done this, I have had a leak. Is this normal to happen

[@bigsauce928]

I'm on my 3rd FD and still frozen shut

[@MrGizmo211]

Yea - if it is bad - takes a bunch of times

[@bigsauce928]

I've done almost 10 still can't open it up

[@bigsauce928]

​@MrGizmo211 hey mate after I've done it I'm having a slight leak of water is that normal coming down the bottom left door

[@hanuykim]

Thank you the video was so informative!

[@JSBVETTE]

Pretty Helpful, thanks for this. On a whim after doing this, I called Samsung. While my Fridge was purchased in 2017, 2018, they said the ice maker was covered, parts and Labor and are coming to replace it. Outside of the problematic ice maker, we love the fridge.

[@sheldonk5634]

There is a heating element in the bottom of the ice maker.

[@hdvictoryford5329]

Samsung took care of my 8 year old ice maker, no charge. They lost the class action suit. Call them a schedule a fix, you did not have to be part of the suit to get the free fix. You became part of the suit when you purchased a Samsung refig. End of issue for good.

[@abebirch2858]

I ran into the same thing being out of town for a few weeks. Thanks for the Info!!

[@TannerCity]

Samsung has had an issue with its ice maker/dispenser freezing over for years. They refuse to address it and redesign their refrigerators. I had read a while back that someone was going to file a class action suit but I don’t know if that ever happened. I don’t find it acceptable that Samsung’s “fix” is to manually defrost the ice maker especially on a very expensive modern refrigerator. They need to address the issue, redesign the refrigerator and make it right for those thousands of customers like you, who have experienced this design flaw. As I’m sure you know, it’s not like their refrigerators are inexpensive either. It’s too bad you didn’t know about this issue before you purchased yours. While my old refrigerator is still running (16 years so far), I’ve been shopping for a new one for a while now; it’s too small. I want water as well as ice in the door however no one makes a 30” width model with an ice dispenser, only water.

[@cliffright1142]

We had a battle royale just getting the company to get someone out. They defrosted the unit and resealed the cavity. The problem continued to where they sent out another tech. He was very nice but said the problem was real. Never did they offer to replace the unit. I defrost it every three months or less, however; never will I buy another Samsung product simply because they’ve been so uncaring about recall. My,only weapon!

[@stevewollam6514]

I don't do that. I take the ice maker out and then use a flashlight to see where the excess ice is. Next, I take a long metal spatula (I use the one for my outdoor gas grille) and scrape the top of the inside and I knock off chunks on the upper right side and way in back. I will sometimes use the pointed end of the handle. I also use a large plate to catch the scrapings and chunks that have fallen down when I pull these out with the spatula. A Preventative Maintenance for excess accumulation that impedes the Ice Maker from making ice s/b done every 5 days. BTW- I keep my Freezer at -8° and Fridge at 34°

[@emmaventer2797]

I press those 2 and nothing comes on, no options this time?

[@yohodesign]

I have same model from 2015 without problem in 7 years until this week (Jan, 2023). I did FD forced defrost, it works!!

[@kelliedesrosiers277]

Hi there Tx for your video. This fixed my ice maker but ever since my freezer is only at 43 degrees. Any tips to solve. I already hit test cancel.

[@MichaelJohnson-ml3ml]

Did you know that the icing issues is due to condensation? Warmer air is getting into the ice maker, making ice to thaw and making water drip along the side of the ice tray. Then it refreezes and continues to build up, making it so you can not remove the ice tray. This process also causes ice to clump up in the ice tray until it gets clogged up and won't dispense ice. There is another video on how to fix the issue. Thank you for explaining how to Force Defrost the ice maker. I'll try it. I used a hair dryer to thaw it out.

[@amitakadakia2439]

Can you please tell me afterwards I change temperature on power freezer, but it’s back to -8 again. When I open the fridge door.

[@harryd9116]

See my comment below. Also, I did not have that much ice in the inside compartment. But in FD mode there was a lot of water from ice somewhere? Maybe the ice was blocking the infra red sensor??

[@naomischroeder8708]

This worked for me. But had to do 6 times before we could get the icemaker out. After the first time, the beeping only lasted about 15 minutes.

[@robinsullivan3141]

Same with me. Running multiple times with first time only beeping 15 minutes

[@angiesmith568]

the buttons don't worrrkkkk. It turns blank. NO DING. then I try to press cool select to turn on "fd" and it just goes back to normal

[@mrjimmcdaniels]

Worked like a charm. It didn't take as long because even on cool the air warmed up a bit. Probably because the hose was from a small wet/dry vac and created a little backpressure. Only took about an hour. Used a towel instead of a sponge. Thanks

[@JoeCar42]

I wish they would help me with my 5000 dollar flex fridge. The ice maker froze up since I bought it.

[@Jordanmilo]

I can't even get the drawer out of mine!

[@nanakutin]

Hi

[@MrGizmo211]

@@nanakutin hi!

[@wgc383]

What do the other modes do? What do they stand for?

[@kathleenthomas9937]

Many thanks for the help and nicely made video.

[@lynnettepearce3437]

Thank you so much. I've been using a hairdryer which js faster and no beeping but i was worried ahout damaging the unit even though it is defective. I'm also going to check with Samsung on the reca.l

[@traceyray8909]

I have come back to you each year now - 3x! :) Thank you for this. Hoping it works one more time LOL

[@vanessadiaz9216]

How long should I wait before I try to dispense ice again?

[@MrGizmo211]

A few hours.

[@joannestripe9216]

Thank you so much had the repair man booked and then I watched your video I had to df a few times it was bad cover was jammed on. I fixed it no repairman I am so happy thankyou for making it so clear as to what to do 🙏🏼🙏🏼🙏🏼

[@SuccessBug]

Holy smokes I'm going to try this right now! I was just about to get rid of this thing 🤦🏿‍♀️

[@MrGizmo211]

Let me know how it goes?!

[@SuccessBug]

@@MrGizmo211 So far I've done the defrost 3 times and the block of ice is still there. I can't remove the ice bucket, but I can see it through the ice hole. I called 800 Samsung and they said they are sending techs out for free (parts and labor) to replacd these even if the fridge isn't under warranty. So I am waiting for that.Thank you for your video!

[@quesokelso5425]

The defrost never worked on mine. Tech couldn’t make it to my house but they did refund me my money and let me keep the fridge. I still have no ice lol sucks!

[@SuccessBug]

@@quesokelso5425 I called Samsung and they came out and replaced it for free. They said they are covering replacement even on older refrigerators and are aware of the ice maker issue. Maybe try calling again

[@MartieP1950]

I have 4 door flex Samsung. I tried putting ice maker in force defrost. Held the flex zone and freeze button since I don’t have cool zone on my panel. Any suggestions

[@catherinecheung207]

I tried that today and it won't stop beeping for over an hour. I replug it and it finally stopped, but the ice melting didn't work for me . help

[@MrGizmo211]

It will definitely beep - but should be 30 mins. I would try it again. If it doesn’t work call Samsung. They replaced mine for free.

[@paulmonk7820]

@@MrGizmo211 Might have to do it several times, depending on how much ice is built up.