In November I went to visit Taiwan with my girlfriend, I wrote to Phrozen customer service to be able to visit them and they told me to come whenever I wanted. After a 2 hour trip from Taipei they tell us at the entrance that we cannot visit the company. The girl at the entrance was very nice, but three people from marketing and communications (Jacky and 2 others) came out and invited us to leave. The video is clearly a promotion, disappointed with the treatment, I don't want to know anything more about Phrozen.