MTN Metamorphose project transforms customer engagement

Padma Ravichander, CEO of Tecnotree, and Shoyinka Shodunke, CIO of MTN, discuss the successful launch of the Metamorphose transformation program in Nigeria at Digital Transformation World 2022.
Shodunke says the Metamorphose project in Nigeria is revolutionary and that the aim of transforming business and digital processes is to engage with customers in a more proactive way.
Ravichander says she believes the power of digital comes from being able to provide total experience and engagement and become a partner to customers in terms of understanding and satisfying their requirements.