My Experience with Tesla Service in 2022 (UK)

[@heqwey]

I really like the black-on-black. Looks classy in a modern way..

[@francesconewall6788]

Not as classy as the pink

[@thesean_6]

@@francesconewall6788 no the other guy is right

[@davey1219]

What are you on

[@jasper5425]

Yeah

[@nobkat1]

@@thesean_6 no, pink is better

[@coreyverisario6570]

I don't expect them to text every 30 mins because that could take up a ton of time and they are far too busy to think about that for everything they fix. I love the texting instead of calls but they do need to be more specific and quicker. But I do agree with the rest of your whole video. Great one as usual. I am in the US but it's still about the same. I just had to bring mine in to get winter tires and it was a decent experience. But when they plug in the car after service, I found out it's just a smaller version of a supercharger. So I was charged $6.90 for 90 miles of range. So expensive and seems like robbery as it should just be free.

[@thesean_6]

OMG you got hearted!

[@Probablylol]

@@thesean_6 I see that lol

[@RootPoot123]

jeez how long did it take u to write that?

[@thesean_6]

@@RootPoot123 18 mins?

[@TheThursty100]

Would've been fun if they changed the little Tesla in the display to pink

[@pragunsharma9165]

Jack: Pays over 200$ for an empty bottle of Tesla Tequila. Also Jack: My 8 Pound 40!

[@davidsworld5837]

did you not notice the £8.40 jack says is not what is on the phone it says £8.70 but I am sure that even that would be covered by the money Jack earns from this video

[@wavy1649]

@@davidsworld5837 probably VAT

[@l_uminousss]

£8.40 but ok

[@pragunsharma9165]

@@l_uminousss sorry, m not from England so didn't know that. will keep that in mind for later. ty

[@capovgaming7396]

Jack in nutshell 😂😂

[@danpaul4975]

Service at Chester for me was perfect and truly contactless. They didn't need my card because they can get in (and bypass pin2drive) with their computer. Your experience with notts was very similar to my experience at Stockport, poor communication and left hand not communicating with the right hand. I was told I had to return a loan car on a Thursday 10am because they needed it for another customer, they told me this at 18:00 the Wednesday evening!! I ended up ringing in sick for work on Thursday and having to work my day off on the Saturday, ruining what should have been a bank holiday 3 day weekend. PROPERLY angered me. Some performance cars got shipped without the spoiler and it was sent out later for owners to fit themselves. Early model 3s suffered from suspension arm problems causing creaking/knocking, fixed under warranty.

[@personxd]

Bro-

[@btgm25]

This is really fun watching Jack trying to deal with the mess of roads that is West Bridgford to get onto the A52

[@CorrineCraig]

Haven't seen a video on this channel in a while. Glad to see your back at it! Thanks for another great video Jack! Keep up the amazing work!

[@ZDProds-c8p]

You usually drop a car off earlier and then it takes amount of time to do a service. Usually services aren't like MOTs where you drop it off at say 10am and it's ready by 10:45am. Services are usually a 'drop of at 8am and we'll content you when its ready' deal

[@phenom7329]

As an introvert, I wish all cars could be serviced like this 😂

[@capovgaming7396]

Understandable have a great day 👍🏻

[@alexfielding5643]

Dont know why I love the way jack says fluid but it's really satisfying

[@deanlind4625]

So, I think the 24 hour return on a Saturday was a bit strange when they respond saying Monday to Friday. Outside of that I think it went fairly well. As I watched you try that PIN a few times, I found myself yelling CHECK YOUR PHONE! LOL. Thank you for the entertainment as always.

[@kellyti9048]

I have a business proposal that would benefit us both...would you be interested?

[@knighterslife6174]

All your criticisms were justified and correct. It wasn't a over reaction at all.

[@kellyti9048]

I have a business proposal that would benefit us both...would you be interested?

[@kezi7728]

I’m excited to see this because I’ve heard a lot of people hate going to dealerships to get their cars fixed

[@kellyti9048]

I have a business proposal that would benefit us both...would you be interested?

[@CRL_Films]

Jack referring to my neighborhood as "the suburbs" is something I never knew I needed

[@kellyti9048]

I have a business proposal that would benefit us both...would you be interested?

[@GrindingGearsOfficial]

The squeaking in the loan car was more than likely the brakes. Chances are it may have been sat around for a while and/or washed and sat for a while meaning the brakes stick a little bit. After some "spirited" driving and some braking you should find the sound decreases. Glad the service went well all in all!

[@nialli2000]

The power steering squeaks at low speed too. I have the same model and it does the same. No idea why but doesn't affect the driving

[@kellyti9048]

@@nialli2000 I have a business proposal that would benefit us both...would you be interested?

[@kellyti9048]

I have a business proposal that would benefit us both...would you be interested?

[@christopherhand1092]

So ur saying when he steered when the car was stopped was the brakes mate.

[@GrindingGearsOfficial]

@@christopherhand1092 As the wheels turn it can pull the car forward slightly and so the discs will rub. It's not 100% the brakes hence why I said more than likely.

[@JustAlfiee]

This is a great start for your Tesla channel in the new year Jack! happy 2022

[@SirHackaL0t.]

If you discover an issue with the loan car you should report it to the service centre so they can get it repaired. They don’t drive the cars so won’t be aware if customers don’t let them know. :)

[@kellyti9048]

I have a business proposal that would benefit us both...would you be interested?

[@absentmindedjwc]

"It squeaks a little, but that's not a big deal" Definitely true when you're talking about a loaner... but it really sucks when it's your car. haha

[@sturugg]

If it was for a service or a repair under warranty I think overall Tesla are doing it better than most main dealerships, who also charging silly money to fill up your washer fluid, shame to see Tesla also do that bit. Overall, loved how they do the whole process, just could be improved on the comms part. Thanks for the vid.

[@cmtlr]

I've sent cars in for warranty repairs at VAG group, got fluids topped up and tyres pumped without charge and they even gave the car a wash before they gave it back to me too.

[@dan0607_]

Jack: spends £500 on KZbin products Also Jack: THIS WINDSHIELD WIPER FLUID IS 8 QUID THATS WAY TOO EXPENSIVE!!

[@TheThursty100]

I mean you can argue if the KZbin products are worth it, but at least they're decorative. Windschield wiper fluid costs like literally nothing and 8quid is was too expensive for what it is

[@V3M0N_]

Well maybe he's like Tommyinnit? He pays for the KZbin stuff no problem but when it comes to real life stuff he makes sure he gets the cheapest and the best deals.

[@ethanch3011]

You could literally just go to a Tesco petrol station and get wiper fluid for 50p

[@relow.8811]

@@ethanch3011 the crappy Tesco brand that’s smart

[@jamiillynn]

the panel gaps are definitely better but they’re still a bit wonky

[@rythmicness]

kinda janky how the service required multiple questionings to avoid legal actions, and 8.70 for washer fluid? bleddy ridiculous!

[@brewcrewbill]

Crazy how different/same this service appointment was than mine (within a week of delivery too). I had my M3LR delivered some bad squeaks. After scheduling, I tried to drop off my car the day of my appointment, but the lot was full and was told to 'see if you can find a spot' with a shrug and found one after 15 minutes of circling the parking lot (somebody finally left). No loaner was offered, only Uber credits. My car then sat in the spot I left it for 36 hours before it was looked it. Luckily the repairs didn't take too long, but unfortunately they only kind of fixed the squeaks and a new loud buzzing has now appeared. I still love my car and knew what to expect with Teslas, but they really need to sort out their service process, or deliver cars with better build quality instead of rushing to pump out as many cars at the end of the quarter as possible.

[@Benny-wy2xn]

Being from Nottingham and watching him miss two turnings in a row. Then call the village 'Town centre' XD

[@Tysxno]

I think it seemed pretty good, just seems like they have to think of those smaller things that might confused some people, like when you didn’t know if you reused the same code and such, otherwise I think the way they do their service is really good

[@s-kee2928]

9:47 surprised they didn't make you pay for the indicator fluid!

Feels empty without Becky 😂😂

[@udrivememad5817]

That’s just what I was thinking 😂

[@joeyphaahla]

She died

[@terdik36]

@@joeyphaahla no

[@Rachel_Tensions]

@@terdik36 she didn’t die she’s just in hospital shell be fine tho

[@Rachel_Tensions]

@@SowaraAkther1 not sure he just said she’s in hospital

[@zak6074]

I like how the tesla person was being serious and saying what there being told to and then just says "cool wrap btw" 😂

[@hamlet121]

Keep up the good content on your channels, Jack!

[@CarJul666]

Very informative video. Thanks, I didn't expect that. Great video.

[@OverWims]

One thing they should do (especially when the cars cost that much) is to have pickup/dropoff for the car. They would drive the curtosy car to you and take yours back and then vice-versa when done. They could make it a chargeable option instead of you dropping it off/picking it up. They could also just charge the fuel for all 4 journeys to your supercharger miles left or something. Obviously this wouldn't be the case if your car is not in a safe drivable condition (although if that's the case you logically wouldn't drive it yourself)

[@JLU61307]

The UK has some fascinating roads

[@fionakitson7454]

Jack:Trades his pink car in.Also Jack:Me cars squeaking!!!

[@PiousMoltar]

Mate it's so weird watching you struggle with the tight streets of West Bridgford. I've done that many times. At least you have a map!

[@ca-ke9493]

I think the miscommunication on when you could pick up the car shouldnt have happened. For one, I would expect to know beforehand if they required me to pick up and return the courtesy car within 24 hours, since most people do not have that flexible of a schedule, even before sending it in for servicing. Secondly I totally would not have questioned the Monday -Friday timeslot that the first sms gave.

[@pip5461]

Apart from you not checking your phone for the code, it looked like a well-organized service appointment with a courtesy car ready and waiting. In most "normal" ice garages, you've either got to wait or make your own arrangements for transportation. Out of interest, did you manage to check the mileometer (mileage) on the loan car.? because of the odd noises. It's probably been thrashed and driven badly (not by you) by other customers and sustained more than average wear & tear.

[@Stripestore]

He mentions they did not give him this code until he rang the bell and inquired the first time. Which makes it seem that they forgot to give the code until he asked about it. Either way, mistakes happen, this wouldn’t be the worst dealer service experience I’ve had.

[@ivang364]

Just noticed that throughout the whole video, Jack's driving profile was in easy entry. I can just imagine that the next person who got the car trying to exit, expecting easy entry mode to work, just to squeeze their legs in the footwell rather than making it easier to enter/exit.

[@ethank_928]

I love seeing all this tesla vid from you Jack. never missed a vid.:)

[@potatojo9013]

0:55 bro that person be looking at that car like "damn, I wish I had a bright pink tesla"

[@Daniel27600]

The first video in MONTHS without a sponsor! (Guess that’s just January on KZbin).

[@mustafahumar4386]

Dropped my model 3 off to have a pre delivery dent fixed and my boot carpet redone, they took out my 3 pin uk charging lead and lost it. To this day I still haven’t been given it back or offered a solution. Shocking when the car cost over 50k.

[@matthewlovell2557]

This is really nice, I like these 'vlog' style of videos Jack, keep it up! :)

[@jamesphil1]

I’ve used Tesla Nottingham and I must admit they are far better than Tesla Digbeth in Birmingham. I took mine to Nottingham for a service back in September. One thing which I did notice was different from your experience was that I didn’t leave my key card with them and when I took the car back I had one time pin code to enter to drive off. Normally with the loan car the pin code is with the card key. They also have a really good Chauffeur service Go Zero that I can also recommend but probably only for the Nottingham area. They have ANPR cameras on the entrance which is how they you’ve arrived. 😃 Overall I think this is one of the better Tesla Service centres and I’m just glad it’s local.

[@filipberes7230]

The Black model 3 brings back so many memories

[@ethanmicrowave]

I love the Tesla videos keep it up!

[@aquawrld]

I really don’t think they can do TOO much about the panel gaps to fix it without completely breaking it. I think what they did was fine and probably to the best of their ability as a service center🤷‍♂️

[@zontray]

But it should have been flagged if they they couldn't fix it to jsut leave it and say that will do when he's payed 50k is unacceptable

[@grahamrennie7617]

The squeaky noise is the top ball joint, it’s a known tesla issue on earlier model 3. It’s a free fix and when they did mine they changed both at the same time

[@pranavy28]

in the tesla center near me instead of giving you a rental car they give you 100$ in uber credits to go where you want and you don't have to drop off your key

[@Hannah-gu2xw]

the fact that jack used the ridge wallet in this video proves that he only has his old one for when he has sponsors which is incredible

[@richardparr6644]

Heyyy, that's the Tesla Centre in Nottingham! Right next to Trent Bridge! Nice to have you in my town 🙌🏼

[@TheCircuitBoardYT]

Yes! Finnaly your videos are back again! And brtw.... you missed a turn 5:52

[@jakeartis955]

Tesla Nottingham is quite a new store. I remember before the start of the pandemic I was offered to apply for a technicians role for the store 😮

[@nitnap]

Ya know, I’ve already heard that Tesla service is bad, but after watching this, there service process actually seems like a dream to me. I wish I could just schedule on an app, drop off my car, and get a loaner without having to talk to people. Last time I had to get warranty service from Ford because of an airbag recall on a new car it was such a pain in the ass

[@bhavyaashok5288]

11:50 the spoiler is standard for model 3 performance

[@irine5354]

I love your videos jack you are so funny you cheer me up when I am down this is earliest I have been to a video

[@ryanreeves5441]

I work at a local Ford dealership and we do charge $2.99 to fill your washer fluid when we do an oil change which I know Teslas do get oil changes and we have appointments to have your vehicle dropped off to get your vehicle in line to be worked on bc we don’t know how long each tech will be working on your vehicle at a time.

[@danpaul4975]

Do you tell your customers before you do the work that it includes a $2.99 fluid change or do you just do it and bill them even if they didn't want it doing?

[@ryanreeves5441]

@@danpaul4975 it is charged as part of the service. If the customer has an issue we just take it off the ticket. 99% of the time they don’t mind.

[@shroded]

happy new year jack! wish you a great 2022

[@davidsworld5837]

Just to note the £8.40 jack says is not what is on his phone that says £8.70 but for washer fluid that's some expensive fluid and it is complicated to do stuff. I would have thought that if the car has issue that you should be able to report them even if they do not effect the car safety when the next person may complain and you may get the blame for what ever may be wrong it is so hard to find your car when returning to the service centre.

[@Marbo5252]

Imagine if jack got his old car as the replacement

[@horizonsoaps2394]

OMG, I THOUGHT THAT AS WELL

[@Fracticality132]

My car had its radiator explode today but you made it way better!

[@maxbaker1101]

the "Cool wrap btw" made me giggle :)

[@evernevers5390]

0:55 ok but that person's reaction to your car was priceless

[@ReoGarlicnuggets]

Hello, I glad you back also Holiday dance is here on all TESLA

[@etsi0367]

0:56 the person in the background 😂

[@wantikjasonchiu4711]

I have seen that the loan car also had chose to purchase the premium wheels instead of the stock wheels.

[@Taylorjay99]

I would've still complained about the panel gaps. It's a 40k car, that's just unacceptable

[@kellyti9048]

I have a business proposal that would benefit us both...would you be interested?

[@MichaelKire]

Please take some pics of before and after the panel gap fixes so we better can see if they fixed stuff

[@Oscjuli]

That was a delight to watch

[@anantsrivastava6969]

Wow I love ur videos. I have learned a lot abt Tesla just by watching u. Ur so funny! Keep making good content.

[@toby.maximillian]

We went to that same service station to test drive a Tesla, we’ve now bought one.

[@AstroMBK]

Happy new year jack! Hope this year brings us many adventures on the Tesla channel 😁

[@AstroMBK]

Omg thank you for hearting my comment jack!

[@vastjonea]

Jack, one of those sentry activations was my cousin XDDD

[@MiloMurphysLaw]

I’m assuming he works there and when he saw the pink car he immediately recognized it? But then when he went to look at it he activated sentry mode 🤣

[@TristanKaeo]

May you make a video about what happens to your driver side window?

[@BimblyPlaysYT]

2 years late but that is 100% a performance, indicated by the red line under the dual motor text

[@maya-parun]

Jack: “How’s did the service go at the end?” Also Jack: “ERMAUHH” (high pitch)

[@MrM1ata]

Jack the spoiler is automaticaly applied only to the performance model. (exept model x)

[@Dilbot447]

2:04 Imagine Jack chosen the wrong Courtesy Car(wrong tesla) it would be a bloody nightmare! 🤔

[@Copboy427Livestream]

Hey jack. I think the code wasn't all your fualt as if they said a employee would come out then they shouldn't just send you a text without it least calling to say "hello we have sent you a text with the code to drive." Nextly They shouldn't only give you 24 hours. They should give you it least 5 days to get down there and trade. Also they should have given you something for the troubles. This is all my opinion! Have a great day!

[@mattydun]

They probably didn’t take the car into the workshop for 4 hrs for covid, just like at accommodation cleaners can’t go in for 3hrs then you can’t go in again for 3 hrs

[@JackMasseyWelsh]

That makes sense!

[@stopsallmelb]

So 4hrs it magically goes away?

[@Hi_Brien]

@@stopsallmelb Yeah, the virus dies on most surfaces after 4 hours. In our bodies it's free to replicate, it still dies eventually, but it has thousands of descendants by that point.

[@b4tty]

@@stopsallmelb Come on man, it didn't hurt to listen a little bit in school eh? Viruses can’t survive independently because they do not possess ribosomes. Although the viruses will still be alive on most materials (that aren't rich with antimicrobial properties, like copper, zinc and silver) after 4 hours, they will be less 'potent'.

[@stopsallmelb]

@@b4tty well just because that's what the government tells you, mine says 12-24hrs up to 72hrs. So sorry for questioning it 🤣

[@NPW007]

That's a recall and a half, glad that you got it fixed for free

[@tamertamertamer4874]

Me seeing jack pass cars from the right before remembering that it’s just how the uk works

[@romaniageography5303]

13:09 it Was 5 P.M Jack👌

[@TheUnknowngu]

How I imagine Jack at 9:31 and he gets notification saying to repair his car urgently and it should be at 00:00 in the morning

[@SirHackaL0t.]

FYI, you don’t need to drop off your keycard off as they can just unlock your car when they need to move it.

[@taig22]

You really scared me at the beginning when the window looked like it cracked!

[@robertsteel3563]

6:26 Speaking about narrow roads, I went down one and there were cars parked on both sides, It was scary for me, even though I was in a hatch (2013 Toyota Corolla Base 1.8L Model). When i was driving down it i looked behind me to see a huge Mercedes SUV, I was amazed it can fit!

[@Bloopy]

With that decoy pin code, I almost thought you got put in an involuntary escape room, having to solve puzzles to escape your Tesla prison

[@patmahomesisthegoat1622]

2nd like, sick

[@AmarsTechWheels]

I'm 1st

[@The_Cool_Silly_Bananas]

I am 10k😂

[@chicken_and_ricee]

@@The_Cool_Silly_BananasSame man

[@GoldnCris7]

no one cares tho

[@guslmgs]

@@GoldnCris7true😂😂

[@levitrevisan2834]

Finally you’re getting the service!

[@durlokurlo]

Yay, uploads are back

[@michaelholliday100]

In the US, when you receive a courtesy car they put the car in Chill mode and limit the speed to 80 mph (128 kph)...

[@core-hacked]

go to settings under software, tap and hold on the vehicle model, then once it asks you a code, type in that code, and see what happens :D

[@rihaanplayz738]

Petition for jack to paint his car orange

[@JG1BB0]

0:56 the man in the FIAT 500 😂😂

[@gowandmukhles3740]

Im a fan of you and becky i love it the pink tesla and the black one😎😎😎😎🚘🚘

[@LtThisty]

I love how the cars are just parked mostly on the paths😂

[@Mistereee]

0:55 the look on that persons face lol

[@Laurenade]

Jack driving through West Bridgford 😂😂

[@ChristopherPapachristoforou]

Windscreen wipers were weird but the car was good and bad (good video btw)

[@TotalySidYT]

hes back ladies and gentlemen, give way

[@GolderlightGaming]

hell yeah a proper video