MY HERMES JOURNEY IS OVER - UPDATE/REACTION TO HERMES GAME HAS CHANGED VIDEO! + HUGE PRICE INCREASES

[@MariaRodriguez-dx6sm]

Dealing with Hermes sound like an abusive relationship with a narcissist: always walking in eggshells, the mind games, the breadcrumbling, the future faking, making you feel like you are not worthy of their attention unless you make all they want (buy all the overpriced junk that that otherwise they won't be able to sell), etc. Is it a bag worthy of such treatment?

[@Wildunfiltered]

Exactly x

[@tereza5211]

💯

[@TamblynCuomo]

you’re literally my comfort person i love you *gtdupe* !

[@Tenzin62]

I don’t want to have a relationship with someone who works in a shop. I work in Tesco, I don’t have relationships with people I see weekly. I chat to them, some speak to me about aspects of their lives. But I don’t hide sausages from them, and they have to sweet talk me to get a discount, or a special order I’ve hidden in the chiller. Wise up fools.

[@Wildunfiltered]

Hide the sausages! 😂 love this!!!

[@llnut4775]

In my opinion if I can afford a bag in that price range… I should be able to walk in a purchase it period. Nobody has the right to tell me if I am “worthy” of a handbag! 🙄

[@Wildunfiltered]

It hasn’t been like this for me until now. It’s crazy x

[@rilethomp]

It seems ever since crypto and wild stock markets, COVID government bailouts, etc, people with extra money are so commonplace, so Hermes is creating scarcity so they maintain the exclusivity

[@ATL_Taetae]

Hell, you get to drive off the lot in yah car right😅

[@TheDryDown]

When toilet wasn’t available during COVID, what prevented you from buying it? Certainly wasn’t money.

[@yvonnesy4895]

Exactly! Because at the end of the day, it is JUST THAT: a handbag!

[@tara_nguyen]

How is shopping at Hermes even luxurious? Keeping tab on your SA, queuing to enter the stores, inventories are always out of stocks, buying things to make sure you're a well rounded hermes lover .

[@Wildunfiltered]

It’s a crazy system x

[@annwashington471]

I hope I don't offend , but for one let's stop calling it a journey it is adults basically begging for a store to let you buy a bag. It is people buying things some don't want and need to get a bag that is for sale in the store. As for being grateful, they should be grateful that people will spend their money in their store with all their nonsense. The tactic maybe to have the client come in and if they don't have what you want they can entice them into something else.

[@Wildunfiltered]

Yes I don’t really like the term journey either - it’s just that what people refer to it as. X

[@altacostura3512]

It is mind-boggling to me that people are willing to spend colossal amounts of "pre-money", bend over backward (socially/going in store), to be offered the CHANCE to spend 20-50k. It is, frankly, not game-playing, but flat-out gaslighting.

[@Wildunfiltered]

It’s a crazy system x

[@kerriedunn2573]

This Hermes journey palaver will come to an end at some point when people get sick and tired of being made to feel inferior or not good enough to go into a store and just purchase what they want. In years to come people will look back in amazement and wonder how everyone got so sucked in to such a stupid scheme.

[@Wildunfiltered]

Yep agreed. We will prob look back at this and laugh how we even had these conversations x

[@SummeRain783]

Your comment aged well into the current lawsuit lol

[@mattyt3663]

Sidebar: can we take a moment to appreciate the red lipstick 💄 Very flattering. 👏🏼

[@Wildunfiltered]

Aw thank you x

[@marlenepopov8469]

I find it interesting that you see that it is a game, refuse to play the game, yet you are "grateful" that you were offered the bags that you purchased in the past. I think the only thing you should be grateful for is that you are finacially secure in life and can afford to buy Hermes bags.

[@Wildunfiltered]

Fair point x

[@AnUrbanGypsy]

It isn’t a journey, it’s a gamble.

[@Wildunfiltered]

It really is. Total lottery.

[@AMarie_USA]

Noticing that many videos beginning in 2024 are also echoing that they are not playing the Hermes game and/or that their journey is over with Hermes. I think this is a great step for many- to not bother with playing games these companies play.

[@Wildunfiltered]

Yep I’m also starting to see people’s frustrations.

[@jenm9186]

I’m not sure it’s really about whether you truly love the brand or not anymore. They seem to want to get rid of the type of customer who has to save for a bag, they would rather sell to people who can afford to buy loads of unwanted items without having to worry about the money. The brand seems to be at its peak at the moment, maybe because of Chanel’s issues and ridiculous price increases and it’s become the influencers favourite brand, so it’s going to be harder to shop there at the moment, unless you do have that unlimited budget. Perhaps in a few years you will have more luck getting items. You definitely have been lucky with your previous SA’s and it’s great you’ve got your bags. If I were you I would forget about them for now and perhaps try again sometime in future. I too love bags and when I get one in my mind, it’s hard to accept not getting it! But when you step away for a bit, it adds some perspective of is it really worth all of this.

[@Wildunfiltered]

Yep maybe time away is needed to take more perspective. Def think the Chanel price increases have a part to play also. X

[@brigittelee9730]

There was an Hermes store about two miles from my house for 10-15 years and I never set foot in the place. It disappeared around the time of Covid I think. That said I find the marketing strategy and the response to it fascinating. Of course they’re raising the price. They’re not selling as much. Anyway I can’t wait to see how this turns out for you. I think it’s a great idea for a Netflix series.

[@Wildunfiltered]

It’s def turning into a drama! 😂

[@pippadog2997]

"Let's not be judgemental"? lol. The money spent in order to obtain a bag would be better utilized in finding a good therapist to help one understand why such a bag is needed. This "journey" seems to be sending people off the deep end and for what? Will your self worth really be upgraded?

[@Wildunfiltered]

We all love what we love x

[@ameliarosescloset]

Thanks for the shout out my love! I have really enjoyed these conversations you have put out, it's really interesting and i've really enjoyed it coming from your view point, having a healthy hermes collection x

[@Wildunfiltered]

Thanks love. Yes it’s interesting seeing everyone’s perspectives whether it’s someone trying to get their first bag or someone who has some history etc.

[@Bdhstl95]

I have been wondering about the celebrity/super wealthy ppl that Hermes would obviously want to hook immediately. Like Cardi B for example, had a pile of Birkins n was gifted them by Hermes when she was barely known. Kanye gave out a bunch of to Julia Fox n her friends at birthday party n Drake passed some out at a concert. These are supposedly ‘rare and hard to get’ but they can get piles when they need them as party favors.

[@Wildunfiltered]

Yep exactly. It’s always about who you know and what you can bring to their table. Sadly I am no real use to the brand. I’m just a genuine fan!

[@Bdhstl95]

You are a celebrity to us!

[@CB-co2rn]

It’s my understanding that H has never and will never ‘gift’ bag(s) to anyone. They will rush custom builds for their famous customers, but everyone has to pay. I think that’s the only thing I respect about the brand.

[@PictureJapan]

You're buying the name and not the bag. There's no way the bags cost that much to make, so I'm sure they have the funds to gift bags for marketing purposes to validate their brand. They are selling a fairy tale, and not the bag. Also, the super rich don't buy these items - they're often gifted to give the impression famous people want them. Famous people already have the feeling of being elevated above everyone else. It's often the middle class who buy them.

[@alicebach3131]

I highly doubt Hermes would be rushing to be mates with someone trashy…. And they don’t give freebies fyi

[@littleluxuries_435]

I love buying from Hermes, and not just bags. The notion that spending on other things will allow one to receive a bag offer definitely influenced me in exploring some of their other products, but I absolutely love what I have purchased! Otherwise I do not think I would still be shopping there. Thanks for the update, Deb!!

[@Wildunfiltered]

So pleased you have some amazing pieces. I love the click h bracelets etc x

[@PictureJapan]

Hermes sounds like the Scientologists of handbags 🫤

[@Wildunfiltered]

🤔

[@stephfrancis7109]

lol

[@mellissabluxury]

lol!!

[@YotaStyle]

I agree we all have different opinions, so it is very important to be respectful. I had a Birkin 35 and sold mine because it was heavy, but if I ever get another one, I would go the pre-loved route. I am no suck up! haha The"Journey" is crazy. I feel like we have to beg them to take our thousands of dollars! "Please Hermes, take my money"!!! I agree with your take on this!!! Great conversation!

[@Wildunfiltered]

Thanks Yota! Crazy system eh?

[@jessd7281]

I think it is sad what they are doing. If anything, Hermes should bow down to their customer who is willing to pay the bag prices. It’s insane to me that the SA needs to “offer you” a bag. I assume the bag offered is not exactly what you wanted or looking for. And still, then you have to pay for such bag. Maybe I am misunderstanding, but I just think this is ridiculous. Not judging, please know that. To each their own. It just is mind boggling to me. I think if I ever get a Hermes bag, I would want to get it on the pre loved market. They are vintage, classic, get the bag you want, and helping give new life to the bag. Just my thought. ❤❤

[@Wildunfiltered]

Thank you for your comments - preloved is definitely an option x

[@jessd7281]

@@Wildunfiltered thank you! I love your videos! And I do go back and forth thinking to myself, if money was no object, would I play the game? Would it matter to me? The same time, I feel hurt because there are many more people who may save and save for a bag because they love it, and don’t seem to be treated fairly or appreciated by the brand. But I am sure as you said, they know what they are doing and clearly their strategy is working for now. Thank you for the opportunity to comment! ❤️

[@PASwiftUTube]

Play stupid games win stupid prizes. Sadly customers have been willing to play Hermes game. If customers walked away until Hermes was more respectful they would soon see a change in Hermes policy. I love designing handbags but not more than my self respect.

[@Wildunfiltered]

Yep if more people would walk away then it would be a different story x

[@New-bw4kz]

Its their way to cut off unwated customers

[@MsPieO]

@@New-bw4kzunwanted customers 😂😂😂

[@alicebach3131]

My take on your situation. As you don’t shop across categories ( rtw, jewellery, home), priority goes to those who do. That’s just their new strategy. It’s genius. You see changes in strategy with other brands ( LV focuses now on leather )

[@Wildunfiltered]

It really is x

[@kristinesharp6286]

It’s discriminatory.

[@49rjohnson]

You may not agree but I have to say it. Hermes only want a select group to carry their handbags to maintain a certain image. SAs have a quota to make. They are going to sell to the customers they know are going to help them make those sales goals. With that said certain customers may not fit into the Hermes customer mold. In order to control it , they are managing the bag offers from a central location. The main reason the secondary and pre-love markets have become popular.

[@Wildunfiltered]

You’re probably right and I get that I won’t fit the mould. X

[@joannasliwa8147]

I agree . I remember Kylie Jenner's vlog in which she showed one of her biggy rooms filled with Kellys and Birkins . A great advantage of buying a Hermès handbog on pre-loved markets is the fact you can find and buy your dreamy model ( colour, size, type of leather , hardware ) . Even though the price is higher it will never catch up with the amount of money you have to spend at a Hermès store before being put on a waiting list / being proposed one that usually does not go with personal taste .

[@Wildunfiltered]

@@HauteGemsDallas that’s very kind but I think they are looking for someone younger and more ‘instagramable’.

[@New-bw4kz]

Exactly, they don’t want yourubers and so called influencers carrying their brand like Gucci etc

[@andaisshadows5285]

Exactly. Reinforcing that exclusity.

[@Jetsethermes]

I have been shopping at Hermes since 2016. I have many gorgeous quota bags, which like you I got easily (perhaps too easily!). I think the UK system is the most fair globally, despite it being difficult now. I think part of why they’re being more difficult, is not so much to deter true shoppers like me and you, but rather to deter resellers. The resale market, especially in the UK, is flooded with sought after bags being sold at 3x the retail price. I really think the price increase, plus the rumours of 1 quota per year, are really to reduce the number of bags sold on resale. I think the trend will change soon enough and the hype will die down in a year or two. Stay the course. Keep the relationship, even if not much comes of it, I’m quite confident in saying eventually something good will come of it

[@Wildunfiltered]

Thank you for this. Interesting! I think a lot of this has to do with pre loved market but Hermes def benefit from this too. They created the whole side hustle by their strategy. They also must feed into the resellers as where else do they get so many brand new bags from. X

[@melaniefields4589]

What really gets me is those that have purchased pre spend items decide to sell said items, others seem to act like the Hermes police and reprimand the person for selling their OWN items and even go so far as to contact Hermes corp office to “tell” on those that sell. I mean if one has purchased 20 twillies, 15 pairs of shoes, 10 belts, 20 pieces of jewelry. Why can’t they sell it, if they are not using the items? Don’t get me started on those that seem to think you are a second class citizen for purchasing pre loved… I mean if a BKC cost 8k in store plus pre spend 8k= 16k in store…if pre loved BKC is 16k?…. What is the difference?

[@Wildunfiltered]

I feel we should all be able to buy and sell whatever we like from wherever we like. I always say that it’s our own choice what we do with our own money x

[@felicityw5163]

Hermes' theory is ridiculous. They are famous for leather goods so it's natural that people only want leather goods. That's how people support and admire their know-hows. They are indirectly telling people what they are Not good at by making people buy other non leather goods. In my younger days, my professor told us to only purchase an item from a brand that they are famous for. Meaning, if we want a watch, we go to Rolex, Omega or Longines or the likes, we don't go to Hermes to buy a watch. Luckily I am not a bag person and am happy with LV and Versace bags. I have no intention of joining the games. I would choose Moynat or Delvaux for high quality leather bags. Or it's better to get an exotic leather bag from other brands than being played by Hermes.

[@Wildunfiltered]

Yes that’s so true - If their ready to wear was desirable they would be selling it regardless of the bags. X

[@piercenigel4670]

I. AM. SO. LIKE. THIS. the last time i bought perfume, i searched for months to know which brands did their own perfume (hermès does). and i know that bvlgari is super high-class and high-quality but i would never buy a bag from them. wtf do they know about leather!?

[@felicityw5163]

@@piercenigel4670 For perfume, normally the name Guerlain comes to mind. Nowadays, Frederic Malle is also a good brand for perfumes because he has been in the circle of perfume industry for some time and has some history with perfumes. Hope estee lauder will not destroy the brand Frederic Malle.

[@tarreemhacaruso2687]

@@Wildunfilteredbut I can say their ready to wear is timeless and can be worn forever

[@SummeRain783]

It’s also a way to monopolize by trying to get people to buy their scarves and jewelry vs from another designer to get the bag.

[@themargaretshelton]

You are an awesome, genuine, sweet person! I enjoy your videos so much even though bags aren't my poison. I'm a jewelry head. :P

[@Wildunfiltered]

Thank you so much. That is so kind x

[@londonlady4521]

Hello, I really feel for you, it's such a shame. Personally, Hermes bags do nothing for me thankfully. But I know what it's like to really love a brand etc. As you're unable to walk away, just hang in there, be positive and maybe Hermes one day will change their ways. Discussions on social media may eventually influence that, you never know. You look absolutely beautiful, and have a lovely soothing voice and manner. ❤

[@Wildunfiltered]

That is so kind x

[@RubinoFolker]

La sakoj ene de *preluxz* estas perfektaj kiel donacoj por amikoj. La prezo ne estas alta kaj la kvalito estas bona.

[@suzyq8777]

My SA has been great up until last week. I messaged her about a gold ring. She said she would check for me and three days later I messaged her again...she said the store was busy and she would get back to me. Four days later and nothing. I'm not chasing someone down to spend my money with them. She has offered me amazing bags in exactly what I've asked for in the past and I've purchased them. This last exchange has really turned me off. 🤦🏼‍♀

[@Wildunfiltered]

I wonder if they have been told to stop helping unless in store. I wondered if my SA was just not wanting to help me but maybe it’s new policy x

[@suzyq8777]

If it's a new policy, my SA is in another state so I'll have to find a new one where I live. :) @@Wildunfiltered

[@suzyq8777]

It was after Christmas. I've been with my SA for 5 years and understand how the holidays work. 🌺@@HauteGemsDallas

[@margaretfederal7378]

Thank you for this. I live a 4.5 hour drive from my Hermes store so I just can't "pop in." I am also reserved and a little intimidated and sometimes this is misinterpreted. I am, however, always respectful and presentable. I do hope things change. Hermes is the brand for me because I truly love the esthetic of the Kelly and Birkin, specifically. I don't buy fashion items because they're in - they have to suit me and I have to truly love them. That's the bottom line. It's just all so disappointing and at times even hurtful.

[@Wildunfiltered]

Yes it’s very difficult to navigate x

[@k700i]

I have been an Hermes customer for only a year and I’ve been so lucky that my store is literally next to the museum I love to visit on a weekend so I sometimes just walk in to the store because after going into a museum I want to look at scarves and look at the art 😅 and I got to build a connection with a few SAs who already know me haha I just enjoy coming in to the store to enjoy and build relationships with people. My journey didn’t feel like any game, and til this day still doesn’t feel like one, the staff in my store are really nice and knowledgeable of the items. I’m also not a bag person, I love scarves and I’m obsessed with the story and the art, that’s where my passion is. ❤

[@Wildunfiltered]

Yes your experience will be so different if you are not a bag lover. X

[@Seemstobereal]

I have an SA not in my hometown and she told me the same thing regarding being in the store. I understand as she would rather service the person who is standing in front of her. It used to be otherwise but as the brand is becoming more and more popular they can dictate their terms. Essentially the demand far outweighs the supply so they have to be gatekeepers. The pre spend becomes crazier as new customers spend more and more. I don’t think you have to get into that game. I love my H bags but I like my other bags from other brands equally. You have to decide your budget and go with the brand that fits that budget. Hermes is easily three times any other luxury store and you have to figure out whether you can spend in that range. They are not forcing you to come into the store.

[@Wildunfiltered]

It’s very true - no one is forcing me to buy at Hermes. I just find it frustrating that things have changed. X

[@lyygtq]

You need to find a SA who is more straightforward with you. I don't know if such SA exists in UK, but so far I have not found any in Canada (where I live). However I did find more than one SA who is very nice and straightforward in the US. I'm shopping with one of them and I loved that she is very direct with me with the pre-spending. I'm a business person and I personally feel if the rules are laid out, its fair game. Being vague and keeping people on the hook is what I cannot stand....

[@estaboa]

The only thing that changed in my POV is the demand. That’s largely due to social media. This leaves H in a position to use quota bags as bait to make customers buy more of their other products, and to shift attention to wealthier clients (see also what Chanel doing). Given this is business (and not about who ultimately appreciates the brand/products best), it makes sense to focus on relationships with customers who have the highest purchasing power… that’s all.

[@Wildunfiltered]

Yep I think Chanel price increases have had impact x

[@m.m.7757]

I honestly think that it's the SAs who are creating this madness, while Hermès corporate looks the other way. This would explain the mystery surrounding the "rules" of the game. There are no official rules. And if it's true that SAs don't get commissions on the most popular bags, it makes sense for them to push customers to buy other items.

[@Wildunfiltered]

This is very true x

[@luxeb4670]

Yes, indeed, “the game” has changed dramatically. I have been a customer since 2015 and it went from empty store every time I came to complete mad house every time I come. I feel that the issue is that “the game” became much more competitive due to social media in large part and “bottled up” demand for luxury shopping during pandemic. But I love a lot of Hermes items and feel that their ready-to-wear has gone a significant transformation for the better. I just bought a perfect pencil skirt and a wonderful sweater that I love. So, I feel that I can always find something I love and can wear. The bags are icing on a cake.

[@Wildunfiltered]

It has definitely changed. X

[@annacarlyle6732]

Now it isn’t easy to get bags at all. Even the other none quota bags. When you don’t live near a store it is not easy to get anything from Hermès. They tell you to buy everything through your SA and not online but if you don’t know what is in stock & they can’t reserve for you why are you going to travel hours on an off chance to maybe buy something!!! I have ordered shoes online but I don’t want to buy things I don’t need nor fit in just to get a handbag

[@Wildunfiltered]

Exactly Anna! It’s crazy to not be able to ask an SA about stock etc.

[@onemustalwaysbedifferent]

Someone once told me "Why should they offer you a bag, when there are many other people who will purchase other items from them?" When I think of it from a business perspective, it's brilliant. I think they are now offering bags to people who purchase from other departments and not just "people they like," to make it more "fair." I do think there is a prespend now as they want people to continue to shop with them and not just people who want their bags.

[@piercenigel4670]

also, never drop by to say hello. you will get in the way of your s a 's work. drop by to buy something. that's the "s" in "s a" is. their work is to sell things.

[@piercenigel4670]

hermès have 3 bags with high demand, so they decided to offer them only to high-spenders and people who they believe to like the brand (that's a lot of marketing hogwash, and i don't like the system. nevertheless.). if you're not one of those things, you probably won't be offered a quota bag and that's very natural. the pre-owned market has very interesting things, they cost as much as "the game" or less - if you buy something in bad condition, you can send it to the spa and have something beautiful.

[@Wildunfiltered]

It’s too confusing and vague for me. It was never like this and that’s my issue x

[@onemustalwaysbedifferent]

@@Wildunfiltered I agree. I tried for 4 years and quit lol. I go the pre-loved market now and just like what @piercenigel4670 said, I take them to the spa. You can purchase "fair" condition bags for a good price and get them to look great with Hermes Spa. My SA kept giving me "Birkin Bait," and I never purchased what I didn't love from him. He kept pushing things. The popularity of these bags and customers with more money have entered "the Game" pushing people like us to the back of the line.

[@Wildunfiltered]

Yep pre loved is tempting but again it’s a game sometimes with preloved - as they seem to have a lot of ‘brand new’ bags which I can’t believe are all genuine customers selling immediately. So the preloved stores must have contacts at Hermes to get these bags etc.

[@-sismeistere1343]

Thank you so much for sharing your thoughts! I fully agree with everything you said. Sending lots of love and wishing you a wonderful 2024😘

[@Wildunfiltered]

Thank you so much x

[@-sismeistere1343]

@@Wildunfiltered ❤

[@mellissabluxury]

I don’t shop Hermes, so I can only comment on my LV CA for comparison. Jasmyn works in Australia, and she is one of the sweetest people I’ve ever known. She goes out of her way to maintain contact, as I do for her. It’s an easy, comfortable and organic relationship. Of course I know she wants to sell, and she knows I’ll sometimes want unusual bags. But we have a great mutual respect and enjoy each other’s company. If LV ever instructed staff to ghost clients it would sour my view of LV. Having amazing relationships with frontline staff is an integral part of the experience, I don’t think I’d be as interested if this was taken away. My two cents 🙂

[@Wildunfiltered]

Thank you for this x

[@ChatsWithChris]

I just feel at this point as a customer I’m afraid to do something “wrong” and jeopardize my chances of being offered a bag and to me that’s an awful sales tactic. This sales model wouldn’t translate to any other brand. Imagine being nervous to shop in The Gap or at Harrods. I can’t afford to play the game and I don’t want to play it. I truly shop to enjoy myself. The Hermes game is stressful for me. It’s so bad I honestly have to psych myself up for a week or so before I go shop there. For what? To pay buy something I don’t want!? No thank you.

[@Wildunfiltered]

It’s crazy isn’t it!

[@bini5576]

Another great video, thanks! I agree 💯% with everything you’ve said! 🤗

[@Wildunfiltered]

You are so welcome! X

[@nmernst]

The likeyhood of me going into a Hermes store is small but never say never 😅. I am pleased with a scarf and 2 Kelly 18 belts I got online 😊. Maybe another purchase or two in the future. Thanks for sharing have a great day.

[@Wildunfiltered]

Thank you so much x

[@stell7469]

You are strong and I respect you.

[@Wildunfiltered]

👍

[@comfynlux5695]

I so agree with you about where decisions are made. No one should be rude to another person that is simply doing their job. The SA's should not have to put up with this unacceptable behavior. That said, some of the Hermes SA's are very nasty or not truthful themselves and treat customers poorly. At the end of the day these attitudes are being created by their Board with these ridiculous policies. BTW, I was also told that it is almost impossible to get an Evelyne at this point as well.

[@Wildunfiltered]

There should be respect from both. It’s just common courtesy x yes it’s been impossible to get an Evelyne. X

[@comfynlux5695]

@@Wildunfiltered 100% agree. I’m so glad I was able to get my Evelyn’s before it became so difficult. I think it’s a great bag.

[@TaniaEstes]

I don't care one bit whether someone gets commission, I only want to buy what I want and if it's on the website I'm getting it

[@Wildunfiltered]

Yes I did try to be helpful but still to hear back so I will try online again - although now they are out of stock online so I’ll have to hope they come back in. X

[@renatameredith9622]

Thank you for the video. What do you like to purchase from Hermes to build your purchase history?

[@Wildunfiltered]

I will only buy what I love. I don’t buy anything to build up any purchase history.

[@drr7027]

I’m still hunting an Evelyne 29 too with no joy. Quite a few popped up online before Christmas but not in the colour I want (they were vermillion and some sort of cream that screamed ‘colour transfer’ at the top of its tiny lungs) and you have to be quick. They go in seconds so you literally have to stalk the website which few people have the time to do. It’s so difficult when it’s a 3-4 hour round trip to get to your nearest store.

[@Wildunfiltered]

Exactly. It’s crazy we can’t check stock in store and have items shipped etc

[@caeli-nubes]

Funnily enough I found you through that video and now i‘m subscibed. So your Hermes journey is over but ours began 😂

[@Wildunfiltered]

Aw that’s fantastic! Welcome to the fam!

[@ruthmurphy7627]

Hi Deb. I’m loving your makeup! Looks so pretty on you. Just wondering what eyeshadow you’re using? ❤

[@Wildunfiltered]

aw thank you - I have linked in the description box - It is Laura Mercia slooks.top/6Xgh/64. and Victoria Beckham. slooks.top/6Xgj/64

[@dillinrivera91]

I personally can’t fathom spending 5 figures on a bag let alone having to pre spend and jump through hoops to obtain a bag. No bag or brand is worth all that effort or money! Consumerism and social media has brainwashed people!

[@Wildunfiltered]

I def need to rethink x

[@m.m.7757]

Some Hermès lovers are moving on to Peter Nitz bespoke bags. He is in Switzerland. I have no relationship with him or his atelier. His handmade bags are objectively AMAZING. He is also very responsive to messages. His prices are comparable to H.

[@Wildunfiltered]

Ooh thank you for sharing. I need to check this out. I have to say I have not heard of Peter Nitz before x

[@catherinehargrave9539]

Also Joseph Duclos atelier, Hermes quality and a genuine experience.

[@m.m.7757]

@@catherinehargrave9539 Yes, his work is lovely. I know Duclos does bags, but these days he seems to promote belts more than bags on his website.

[@m.m.7757]

@@catherinehargrave9539 Absolutely!

[@ohshedee2020]

The whole situation is not fun. But then if its too easy, then maybe people wouldn't think it's as valuable as they try to be? The argument goes around in circles.

[@Wildunfiltered]

It really does x

[@ohshedee2020]

@@Wildunfiltered like how you don’t like their ready to wear, I also just don’t like the bags, even if it’s amazing quality etc. aesthetically, it’s just not fun or pretty. Hermes is the original snob of the bunch, it’s sad that chanel and LV might be trying to copy it.

[@Mariah.B11]

Am enjoying this video. Lovely distraction from from stressful mundane stuff... am a bit of a bag addict.

[@Wildunfiltered]

Glad it’s entertaining x

[@Smilingcats_couture]

It’s a shame to take away the personal relationships between the customers and the SA’s, like that’s their biggest commission I would think, bridging the bag to the client. I feel for the SA’s as well with already dealing with unkind people to now this which would make some people outraged. It will be interesting to see how it plays out in the market if they drop a few points or not, but then again there’s the ultra elite out there that doesn’t have a problem getting what they want.

[@Wildunfiltered]

Yep too many people overseas or otherwise who will always want the bags so it will prob never stop.

[@masonsmama25]

I'm sorry, but it just screams of desperation at this point. I would take the hint and leave with my pride intact rather than grovel for a handbag. Maybe that's just me 😂

[@Wildunfiltered]

Oh I have no intention of grovelling. I just need to decide if I need to find another SA or walk away from the brand fully. X

[@jhoiesgarden]

im in the US and the state that im in dont even have hermes, i have to fly out to other states just to go to a store so i dont really have a relationship with any SA. I only order online but good thing im not a bag person but still the options online are limited and I have been an online customer for a long time but when i go to a store i feel like im treated a new one and would have to build a relation all the time so i just dont build any relationship with any SA, I buy and go...and at least for their homeware I can use other company to get them for me if I can't find them online and there's no up charge like a personal shopper does so that part at least works for me. I love shoes and i prefer shopping online now since i know my size for hermes shoes. less hassle, less fuss.

[@Wildunfiltered]

It shouldn’t be so difficult! X

[@animalrescuer80]

May i ask where can i purchase the shelf you have behind you?????🙏🙏🙏🙏🙏🙏🙏

[@Wildunfiltered]

IKEA x

[@marcliu8996]

They will never be short of sales, because whatever happens, there are always clients like you, willing to pay huge obscene amounts of money to be treated badly… 😅

[@Wildunfiltered]

Where did your previous comment go?

[@totesgene]

I've really enjoyed these videos. I do believe if the Birkin, Constance, and Kelly weren't so hard to get they would not be nearly as popular. I think they are all beautiful bags. Hermes is smart. That's how I feel. They know due to the exclusivity and the madness around their items that they don't need to anything differently. It's human nature to want what we can't have or want what most others can't have. At the end of the day, they are just bags and their are bags that are as beautiful (or more beautiful) out there that are accessable. I think Dior is much more creative and beautiful than Hermes or Chanel. I would never play the Hermes game nor pay the prices for these bags on the secondary market, as beautiful as they are. Ok, I'll never say never :)

[@Wildunfiltered]

Thank you so much. Many of us get caught up in the hype. X

[@totesgene]

@@Wildunfiltered I understand it. I would love a Kelly 35 Sellier and a Constance. They are beautiful bags. I couldn't really afford it even if I could get one.

[@zgirl1385]

So Hermes treats their clients like scum and the clients clamor for more. Sounds like a highly dysfunctional relationship. I have bought Hermes for years. My mother was French and always carried and Hermes. With that said, I refuse to buy anything that involves games. It is bad karma and who wants that memory attached to their handbag?

[@Wildunfiltered]

Agree totally x

[@lasphinx]

I think the people who play into these games with these brands - it just speaks volumes about one's intelligence.

[@Wildunfiltered]

So many people get caught up in it x

[@GlitzyGlam34]

Mind blowing…. You are the client….they need you ! Not the other way around. Yes they need you ! This will stop when hermes gets canceled. You deserve everything you get when you give them that power … sorry but that’s the truth .

[@Wildunfiltered]

🤔

[@wildcat0]

Guarantee you there are celebrities and ultra rich clients who are not required to physically show up to purchase a handbag. Money is money. Money from someone who does not fall into those categories, still provide sales.

[@Wildunfiltered]

Yep there are definitely exceptions happening all the time x

[@PracticalWhimsy54]

Aren't we all so silly placing so much stock on dead cow skin? I have some lovely bags and I do prefer leather. I have to laugh at myself and my fellow addicts. Dead skinned cow, coloured nicely and stitched together and made difficult to get. 1st world problems eh? :)

[@Wildunfiltered]

Def first world problems

[@Jp22524]

I have no desire to own an Hermes bag. Don’t like the game they play with having to purchase items you are not interested in. There are lots of other brands that make beautiful high quality bags! You have to spend a lot of money, and you have to beg for a bag too!!! As far as fine jewelry goes, I don’t believe in buying brand jewelry. I think quality, design, and how it looks on you takes priority. Italy is the best place to buy jewelry. Check out the jewelry in Florence! To die for!!!!

[@Wildunfiltered]

👍

[@heysaras]

So I just called my local Hermes main number and asked if they had any of the Constance Crossbody bags in stock thinking they might be more “available”. Asked how I would go about buying one. The person basically said they don’t get very many per year at the store and they have a lot of people who already want one. Soooooooo…I guess I’m not going to buy one?

[@Wildunfiltered]

Yep I don’t think it’s possible any time soon. X

[@TheAkumaChan]

Frankly, I think Hermes can treat their customers however they wish. If an abusive relationship is what sells, then it's the right choice for them. They are not your friend, they are a business trying to make money. I know you can like the Birkin style, but I still think it is more about the brand than the bag. Fashion can't be patented, so you can always commision someone to make a look alike with the same quality without the logo. That is perfectly legal. There is no way that would cost more than 2k, less than 10% of the branded cost. I was personally once an avid Kate Spade fan during college due to the animal designs. I went into a store a few years later and was treated very poorly, even though I was making enough that I should've "upgraded" my brand of choice. I just didn't go back, and that's alright. This happened many more times for me, and I just moved on.

[@Wildunfiltered]

Thank you for your comment. I understand the brand might feel this is a good selling tactic in order to make more profits - however in my world there is never any need to treat people with anything other than respect. I agree it’s the customers choice to move on x

[@coggieskaz7115]

Sounds like Hermes have their customers on a leash.

[@Wildunfiltered]

It’s really crazy x

[@whatevergoesforme5129]

Hmm, not fully walking away means that they will continue the same treatment to their customers, old and new, because many still want their products. I guess, they know that their marketing works for them because they can still tempt their target market.

[@Wildunfiltered]

Yep we all feed into the system x

[@gpaton9643]

Well said as always❤

[@Wildunfiltered]

🙏🏻

[@cinnamonraw9911]

Nobody should work that hard to obtain an item they wish to purchase! A luxury purchase should be that: a luxury experience. They create a shortage to increase price and desire, whilst celebrities get them gifted. This whole game is not for me

[@Wildunfiltered]

Agreed x

[@piercenigel4670]

finally, if you love hermès, but only the bags, they sell loads of them. but they are not a bespoke service. you don't get to choose colour, sewing, size. there is a collection and there is stock - you buy from within those parameters.

[@Wildunfiltered]

Which I have always been happy to do x

[@miriamhavard7621]

I think 🤔 a number of these celebrities that are claiming that Hermès, Dior, etc, "gifted" them highly coveted luxury items are, playing fast and loose with the truth........

[@Wildunfiltered]

Yes I don’t think anyone is gifted bags but they def can find stock for certain people etc x

[@piercenigel4670]

the thing about physical stores is that... they're physical. you have to physically go there. most businesses in the world are physical. hermès at least has a website. only some restaurants and cable channels sell by phone, that's what comes to mind. your sales assistant was being kind to you. she had interest in being useful, sure, but it was not on her job description.

[@Wildunfiltered]

I fully understand that it’s a physical store but most brands now have e-commerce capabilities etc. I love going into store but I don’t live near so it’s not going to be regularly. Also to add something to an electronic wishlist used to be a matter of a WhatsApp or an email to my SA - it’s now a matter of going into store etc. My issue is that it has changed and with no explanation.

[@piercenigel4670]

hermès does have e-commerce capabilities, although limited. that's the norm for luxury brands. at goyard, i.e., there's nothing you can by. but i'm sorry that the change in procedures harmed you. it's just that the current procedure seems very normal.

[@Wildunfiltered]

@@piercenigel4670 yes Hermes does have e-commerce so why they can’t extend this to other items I have no idea. My previous sa was happy to ship items to me if I couldn’t get to London. My new sa can’t even see if something is in stock - so no chance of reserving either etc. So they expect us to travel to London on the off chance something is available. Its crazy x

[@Bdhstl95]

Maybe it is just a London thing? Have you tried a different UK store. Do you know if this is a universal policy? If you try a more touristy location you may not have this type of response. What comes to mind is Monte Carlo but I know that is not what you are looking for.

[@piercenigel4670]

@@Wildunfiltered i think they expect you to live in london, because it's "chic" and because most of the buyers live there - simply because most of the people live there. i don't know why luxury brands are like that, but they all are.

[@LRWdesign]

I’m not a bag obsessed person. I have a couple of Coach and a couple of Kate Spade. Everything else is vintage or leather by non luxury. 🤷‍♀ I am dress obsessed though. 😂 I love a beautiful dress.

[@Wildunfiltered]

Thanks for sharing!!

[@rosahinson2166]

You should pop into store next time you are in London and find a new SA.

[@Wildunfiltered]

Maybe x

[@mindydowney]

I have never aspired to have an Hermes bag. I don’t have money to buy items I only sort of want. Putting in effort to be given an opportunity seems too much. I honestly expected more from LV. My SA left and no one picked me up which tells me I’m not important enough. I have has an SA with Tiffany &Co for years. He stays in touch even though I haven’t purchased much recently. Apparently I was spoiled by him, nobody else measures up.

[@Wildunfiltered]

It’s so difficult to navigate.

[@HandbagDiva]

My LV SA is amazing. I feel bad because LV has released garbage lately & I love to support him. I keep asking him when he’s going to switch to Hermes🤣

[@TheDryDown]

Good time to learn about Supply and Demand. Not a lot of economics majors in here.

[@Wildunfiltered]

Yes it’s def supply and demand led but there is so much more to it x

[@TheDryDown]

@@Wildunfiltered There is but it would take me 15 minutes to write it all down. If I had a KZbin channel I’d make a video explaining it :)

[@Wildunfiltered]

@@TheDryDown it’s ok. I have degree in Economics and I’m a qualified accountant so I understand it very well x

[@TheDryDown]

@@Wildunfiltered You asked why it’s a mystery regarding their policy around buying a bag. I have the answer. With all due respect, if you had the answer, you’d post it. So it’s obvious that the answer is beyond the textbook definition of Supply and Demand.

[@Wildunfiltered]

@@TheDryDown that’s why I said above that is supply and demand led but there’s so much more to it x

[@pianomanhere]

That people could just assume you might have been rude to a sales associate is ridiculous. Hermes has a labyrinthine, changing system based upon artificial scarcity, which could be somewhat remedied if more artisans were trained in the ateliers and kept on staff. Nobody who treats staff with respect should be treated disrespectfully. Overconfidence that fuels arrogant haughtiness from these stores and the brand will kill the brand if enough people become disaffected with poor treatment. The Arnaults had better take note.

[@Wildunfiltered]

I think it’s a shame as the quality of the bags are beautiful - the brand’s name will become tarnished if they are not careful x

[@pianomanhere]

@@Wildunfiltered Completely agree with that, too. Wealthy people who are purchasing items from this store should just rebel en masse at this point, or LVHM will continue making this worse for you and other women who cherish these bags. Heck, I'm just an upper-middle class American guy, and even I'M angry about this on behalf of you all. Good luck to you, ma'am.

[@pamisntcraiganymore]

Wow I am way too poor to pay luxury bag money. This is like an alternate universe to me. So much drama just to get a purse.

[@Wildunfiltered]

Really is too much x

[@danielintheantipodes6741]

Thank you for the video

[@Wildunfiltered]

You're welcome

[@hazelelder7946]

Is the “Journey” truly over for you? I think not, given your LOVE and breathless anticipation of getting the Kelly and Everly bags. Sound like you are in an abusive relationship with Hermes. I don’t understand spending thousands to be treated like crap, and being grateful to be patted on the head and offered a bag. It’s mental.

[@Wildunfiltered]

I def won’t be playing any games. I find it so frustrating that things have changed x

[@TisWu-uf8cc]

It seems to me that the execuse that some of the Hermes fans for Hermes to have this "game" or "system" is so Hermes can weed out resellers, I'm not convinced with that execuse, surely they do want to reject customers who are resellers, but I think that's not the only reason why they have this game. IMO they do this to increase the level of exclusivity of their bags, and to increase their sales revenue by "influencing" customers to buy products other than their Birkins. There are so many genuine customers with or without big spending history, who have a really hard time getting their bags.

[@Wildunfiltered]

It’s crazy - without resellers Hermes wouldn’t have the brand they have and that’s the bit I don’t agree with x

[@jesslyn7032]

I say this with respect but I think a lot of people will say they're over with it but that's only because they already have an are secure so they don't want to buy more things to get another bag when they already have people say this when Chanel has a price increase as well for the people that don't it's still a journey if that makes senseI think the brand is absolutely incredible

[@Wildunfiltered]

Yes it’s easier for me to walk away when I have already some beautiful bags.

[@slangelands4255]

Seems like a socially acceptable form of extortion. Bribe Hermes management with enough purchases and they are more likely to sell you a quota bag. Wouldn't it be more honest if Hermes bean counters just doubled the price of quota bags and sold them outright off the shelf? "If you clean up your room and scrub the kitchen floor I will let you go over to Susie's party". Nonsense Hermes.

[@Wildunfiltered]

Whole thing is crazy x

[@kennethscott4997]

Hermes really just took it's cue from how Rolex has been treating their customers for decades. Artificial scarcity creates exclusivity.

[@Wildunfiltered]

Totally x

[@luw5244]

I don’t like games so I buy mine preloved. I’m also not good at begging people for anything.

[@Wildunfiltered]

It shouldn’t be like that x

[@Pokepowerx3]

Right I don’t need to demand anything, I’m looking for a particular bag if you don’t have that bag to offer then u won’t be getting my money. Ik that they are investments because of the brand name and how hard it is to get one but at this point finding a stand alone crafts men that can source the best quality material if not same material is a go for me, I will just have it custom made it just won’t be name brand same quality material 🤷🏾‍♀️.

[@Wildunfiltered]

The quality will be just as good. X

[@tarreemhacaruso2687]

So Luxury is hitting a downturn. I think the in store requirement is to get other things purchased

[@Wildunfiltered]

It def seems so x

[@ameliahenderson4955]

I wonder what the vetting process is to become an Hermes SA? What is their commission?

[@Wildunfiltered]

No idea. I heard that they don’t get commission for the bags so that’s why they push for other items to be sold - however not sure how true this is. X

[@ameliahenderson4955]

@@Wildunfiltered that makes sense. Interesting

[@alicebach3131]

@@Wildunfilteredfrom what I understand, Fine jewellery and RTW and home carry the biggest commission. It is also capped at few hundred £ a month…. this is what I heard through the grapevine…

[@NA._]

Saying you aren't a true fan if you don't purchase from the different departments is one of the most idiotic comments I've heard. I have no desire to own a Hermes bag, so I don't play the game, but I adore the scarves and scarf rings. Being interested in one aspect of a company's offerings makes you a fan of that. Purchasing everything for an opportunity to purchase a bag makes you either someone with an incredible amount of disposable income, or a complete fool.

[@Wildunfiltered]

Agreed x

[@helenhall299]

Conclusion: The whole thing is ridiculous. Some suffer; others walk in and get an offer… You have some beautiful bags right behind you:) Hermes should be earning your business! Take your $$$ elsewhere.

[@Wildunfiltered]

I think you’re right!

[@maryanngambino7608]

There are Excellent bags made by prisoners with one of a kind artwork. I’d rather have one of those! They are Fabulous!!!!

[@Wildunfiltered]

🤔

[@connier.8775]

You literally dropped the mic on Hermes’ ludicrousness and some people have the nerve to act offended! 😂😂😂

[@Wildunfiltered]

So many different views - I find it fascinating x

[@rachelatwater7576]

Why should you be expected to be loyal to one brand. What happens if a product in that brand doesn’t work for you?

[@Wildunfiltered]

Agreed x

[@rachelatwater7576]

Stupid question what is a quota bag?

[@Wildunfiltered]

Quota bags at the moment are the Birkin and Kelly. X

[@kristinesharp6286]

I think they are going into other markets and could care less former customers. Are they LOL parent group? Who pays that much for a bag they don’t know what they would get?

[@penelope-bochra3871]

For me I refuse to play their games and would look at pre-loved

[@Wildunfiltered]

Agree to some extent but pre loved has its difficulties too. X

[@sobebabe7169]

Buy them second hand if you love them so much.

[@Wildunfiltered]

Yep it’s an option but I disagree with the system of resellers having inside routes to the store in order to get box fresh bags that then get huge mark ups. Feels wrong. X

[@sobebabe7169]

@@Wildunfiltered No, I really mean second hand. In Germany we do not go with the system you mention. You British are subjected to a lot more control than we are. WOW!