MY STORY: SmartStitch Customer Support + Samcraft Hats!

🔗 My Smartstitch Embroidery Machine: www.amazon.com/dp/B0CCS8F3XR?... 🔗 Buy a Samcraft Hat Made By Sam: samcraft.shop/collections/merch 🔗 FREE Samcraft Embroidery Tension Tests: samcraft.shop/products/embroi... ⬇️ MORE LINKS BELOW ⬇️
🔗 All My Embroidery Videos: • Embroidery
🔗 Mighty Hoops (The BEST Hoops): hoopmaster.com/ref/samcraft/ Use Coupon Code ' Samcraft ' for FREE SHIPPING!
🔗 TOWA Digital Gauge: amzn.to/4bn0Grt & L Bobbin Adapter: amzn.to/3WjRzDD
🔗 Candle Thread: amzn.to/4dUaOtE
🔗 IKEA Skadis Pegboard: www.ikea.com/us/en/p/skadis-p...
🔗 New Brothread (Thread, Stabilizers, etc): amzn.to/4avNMai
🔗 Smartstitch Official: smartstitch-official.com/
🔗 The Best Online Resource for Graphics & More: www.creativefabrica.com/ref/4...
🔗 Prewound Bobbins: amzn.to/4bBscSD
🔗 Tearaway Stabilizer: amzn.to/3UedISg
🔗 Cutaway Stabilizer: amzn.to/3VUKfOD
🔗 Water Soluble Stabilizer / Top Dressing: amzn.to/4axpjS0
🔗 Nonstaining Machine Oil: amzn.to/3VUITmY
🔗 Mini Cordless Air Blower: amzn.to/4cVi6gs
🔗 Ironing Mat: amzn.to/43TIoeS
🔗 Fiskars Seam Ripper & Measuring Tape: amzn.to/3vYVcE1
🔷 ABOUT SAMCRAFT 🔷
Samcraft is a channel all about educating, inspiring, motivating, encouraging, and sharing the things I've learned since starting my own small business in 2018.
Today I bring you to share my story of having to contact SmartStitch customer support for my S-1501 embroidery machine. Plus I share with you my method for embroidering my own custom Samcraft hats. Let's go!
🔷 VIDEO CHAPTERS 🔷
#samcraft #embroidery #smartstitch ‪@SmartstitchEmbroideryMachine‬
*DISCLAIMER*
This video and description contains affiliate links, which means that if you click on one of the product links, I’ll receive a small commission. This helps support the channel and allows us to continue making videos like this. Thank you for the support!

[@cathybrewer8958]

What was interesting was the company stood behind the help that is promised to you as their customer. So many scams and headaches. Glad they treated you right. The cap looks perfect.

[@quietkate]

Nowadays customer satisfaction is paramount. Pride in your shop practices & work ethics is evident. The guidelines from taking a standard cap to a finished Samcraft Hat tells it all. Thank you for sharing.

[@brendahogue5487]

May the lord bless and protect you and your family Sam and your business

[@mymyhart1701]

I'm contemplating this machine. I'm a long-time Janome user and this is certainly out of my comfort zone. But, I need a larger hooping size than what Janome offers. I'm watching your videos and so far, you have done well at putting my fears about spending this much money for an international vendor product. Lack of Customer Service is such the norm now - to hear that it actually exists is amazing. Going to watch some more and maybe I'll know what my decision will be. BTW, I did go to the SmartStitch website from the link in your video.

[@wendesmith6240]

You should number your caps. Who knows, one day they be a collector item.

[@atienne_navarre]

MY GOD, THAT THINGS A MONSTER WITH ALL THOSE PIECES.

[@chrisswain5633]

Wow good to see you went to the support team, many don’t 😊

[@mikepetitt9624]

Sam rally love the hat! Super cool ! As soon as I finish my shop and get moved in in a few weeks I may have you make me some hats !love these!

[@deannaoverstreet4146]

Thanks Sam! Great job!

[@donna1018]

Very cool!

[@HDscreenerX]

It sounds exactly like my 1985 Opel Ascona 👌😁

[@charlenefiumara333]

Great video! Thank you for sharing.

[@angelacross2216]

Very impressive support.

[@steveferguson1232]

Those colors do look good. It’s good to see you got the issues straightened out.

[@EBussom]

Awesome problem solving from cs, hat looks great.

[@norm5785]

Thank you for sharing your experience with I. Everyone stay safe, warm, happy and healthy

[@user-vh1kw6im8c]

Everything you do is so nice and neat. Great video. Vickie in Kentucky

[@charleneweege7149]

Timing Issue? Glad you got it fixed. I don't clip my hats anymore because if I have a big design the hat is too tight and when it's embroidering the hat would get pulled.

[@elmermason9685]

Nice job Sam. Thats what you call attention to detail.

[@CherLou1]

That machine is something else! I have a feeling you are going to get a LOT of orders after this! Awesome job! I’d love to have one of your hats!

[@thomasswenddal772]

Cap #003 looks great Sam. BTW, you tell great stories. All the Best!

[@karencary3312]

O love watching the machine embroidery. ❤❤❤❤

[@Samcraftcom]

More to come!

[@maddiolie]

Thank you for your videos, I really appreciate your honest reviews and how open you are to teaching the tools of the trade. Something I am constantly confused by is copyright; do you think you would have issue with the star wars reference? What would be the worst thing that could happen? I understand you aren't a copyright lawyer and I wouldn't hold what you say accountable, just curious on your thoughts of it or any teaching resources you had on it. Maybe a good video idea? Thanks for all you do, good luck with your new craft!

[@LearningCurveLaser]

I'm taking your advice and contacting customer service before I go further down the rabbit hole. Thank you!

[@bobbennett7195]

very nice.

[@MlandEmbroidery]

I have a chinese machine Bai brand and these are wonderful people Also have Rainbow the tecs are better and quicker to reapond then they are here in North America. Wonderful service. The time difference isn't quite the best but its worth the sacrafice.

[@sysphotography]

Thank you for this reassurance. I order two days ago, how long did it take to ship to you?

[@peterkuijpers8331]

This might be a odd reply by the end of the vid you spoke about how you liked the contrast between black and red if it come to colors there are like 128 shades or more for every color When I was young man I use do lot of graffiti at 1 point I found this contrast between a shade of purple and yellow or dark blue and silver that I used for almost 3 year on all my graffiti Was like 25 years ago so don't ask me the RAL numbers point is no matter how great the design if 1 does not use the right color contrast it is not going to really POP

[@sewingbarbie6136]

Sam, are you taking custom, single hat orders? I looked at your store and didn’t see a way to place an order.

[@mortenthenorwegian2875]

👏👏👏👏👏👏

[@beardedelephant3023]

What made you buy this particular machine?

[@HalfAssHomestead]

Sam why did you choose SmartStich over Ricoma or Tajima?

[@owlbecrafty]

I am also interested in your response to this question…..I have been doing some research on different machines, would love to hear your opinion. Thanks in advance.

[@budgetmerch]

Great info. 👍

[@Samcraftcom]

Glad it was helpful!

[@barbarak413]

That font you used please share what it's called. I struggle getting the ones that stitch out so beautifully.

[@Samcraftcom]

I digitized it myself, it's not a font but a cluster of closed shapes and run stitches.

[@davidjanis1997]

Terminology: structured or unstructured hats

[@morick11]

Sam, do you have a price on embroidering someone else's logo? I could provide the logo. Thought I might buy a SC hat and have you make me one as well. Thanks! Now, to comment on your previous video. Rick

[@Samcraftcom]

Sure, send me an email with what you would like!

[@patshipp9195]

💖💖👍👍🙏🙏👍👍💖💖

[@teresastevens1390]

Who does your digitizing?

[@Samcraftcom]

I have been learning how to digitize and do all of my own designs and creations. Complex customer logos that are beyond my skill set are outsourced, but I don't want to give any sources. Not because I covet them, but because I'm not thrilled with them. :-\

[@teresastevens1390]

@@Samcraftcom thank you. I’m new to this and have been using Eagle digitizing. Not sure how I feel about them. 2 designs with them so far.

[@williamberryhill2659]

SAM HOWE CAN I GET IN TOUCH with you

[@bobbennett7195]

If you want to make money, get into the fire departments. they'll give you a ton of work. to make hats shirts. Good luck

[@jimhermann5381]

Please let me know you and wife's other you tube site I accidentally deleted and for the life of me I can't remember it. Thanks... Jim H.