My wife said she’d kill me if I shared this BOLO…

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[@sethtanner1]

Refund the boot buyer. Right thing to do.

[@pishposhreselling]

Dry rot on “new” shoes is definitely a thing.

[@ryanweisburgh3257]

Saw a video where a guy had a pair of Jordans that sold out 15 years before, never worn. And the day he decided to wear them to sneaker con they fell apart within an hour

[@YellinHelenP]

As a reseller myself, I can tell you that even the high end brands, and some really heavy duty soles will fall apart due to age and not wearing them. ..You'd never see it coming, either. It happened to me personally with a pair of Danskos, of all shoes, that I kept for myself and a pair of very high end and in mint condition pair of boots. Both soles crumbled. The Dansko's were a molded bottom, not of wood and the boots cracked and crumbled one day. I knew both were due to materials and loss of strength and flexibility. Both shoes looked brand new. If it didn't happen to me, I'd never believe it. Now I know shoes can do some crazy things when you buy them second hand.

[@jackiegerarde9938]

It happened to me too. Walking with some coworkers in the office. One of my shoes just crumbled. The soles broke apart. Luckily i had spare shoes in my desk. I messaged seller and he immediately gave me full refund. So if it happens to me I'll do the same.

[@beesautisticmiscellany1290]

In the boot situation I likely would have refunded 100% and let the buyer dispose of them. Mainly because that is what I would hope for as a buyer myself.

[@Preacherski]

Except if he bought a pair from you and sent you a picture or the ones he already had.

[@TheCatD]

@@Preacherski Right!

[@midwestmom86]

Hi, Justin! Thanks for showing some not so great flips and your death pile! Very relatable and nice to see a seasoned reseller goes through it too. I requested this on the Flipwise survey. Thanks for delivering :) I personally would refund the guy 100%. Doesn’t seem like a scam.

[@DJCiscoAtl]

Hey Justin. As a reseller of clothing I can attest that sometimes new shoes come undone. I sold a pair of nwt shoes that had the stickers and tags attached. When the customer got them the soles had come unglued from the summer heat. I could clearly see the shoes were mine. I refunded the buyer and told them to keep them or toss them. Didn't make sense to send them back. I would refund all of the money just because you do so well and one refund won't hurt you

[@jamieomahen2656]

That is good to know. I was thinking scam. Thank you for sharing.

[@marksprinkle]

On the boots: I would tell the buyer to keep them and I'd refund him whatever he paid (including shipping) and chalk it up as a loss. It's just a cost of doing business.

[@donnae2445]

This. Don’t advertise you did this

[@Fizggig]

It's people like yourself who are part of the problem. Sure it is what is part of business but does it have to be that way. Absolutely not people can make a change they just refuse to stand up and it's people like yourself who only want to do what we have to already do but gives up to make any changes. Sellers could easily stand up and make ebay change their guidelines and finally stick up for sellers. If we keep getting people like your self who easily give in and only stare in a straight line then we all failed.

[@marksprinkle]

@@Fizggig the boots fell apart the first time the guy wore them. Refunding him is the right thing to do.

[@ilvean3122]

​@Fizggig Stick up for what? The customer didn't wear them for a year, just a day. As a consumer I'd be livid if a seller told me I might only get 50% back.

[@Fizggig]

@ilvean3122 there needs to be seller protection as well. Ebay gives a rats ass about sellers. Sure you could have wore the shoe 1 day and it fell apart but like he said he's not the company. Buying something brand new from the actual company is very different then buying something pre owned from some random dude on ebay. Maybe there needs to be an expectation set right up front. This seller doesn't offer refunds and ebay actual honor that. What's the point of them even having that on the listings? Sure if I bought something and it broke I would be pissed off. Then this is where ebay comes in not the seller. If they want to protect their customers to keep coming back then they invest don't put it on the seller. Also it should be a case by case situation. In this situation the dude sent photos he did what he needed to. Ebay needs to stick up when things are actually not in the side of the seller. This buyer legit showed a photo of the shoe covered in mud it seems he's in construction. He probably did something to the shoe while he was working maybe it was an accident but the seller should not be responsible for that. Especially since they are super used.

[@SusanBunchOfNumbers]

Dry rot in shoes is a thing and it looks like that from the pictures. I’d refund 100% (including shipping) because that is what those pictures look like to me. Dry rot happens even if the item looks brand new. Plus, since they are hiking boots - the guy should be able to hike in them. I don’t think this is improper use causing the separation, it’s the condition you sent them in.

[@juanandnatalya8634]

I would give a full refund without return, I’ve seen few new boots which had same issue. It’s not fair to do it to a buyer :(

[@jrroper3515]

You are like the "Why Files" of reselling. Love it!!

[@jettsetgirl]

He totally has that vibe ! I couldn’t figure out who he reminded me of

[@reynanledesma9580]

Love how you are transparent in showing us great flips, bad buys, and death piles. Thank you.

[@HLB512]

I would refund the money for the boots and not request a return.

[@user-xo8un6qc1p]

Hey Justin! I enjoy watching your channel, you offer a lot of knowledge and good information. In regards to the Justin boots, I can give you a little information of my own. I own a shoe repair shop and a lot of times you will see new, unworn/ old stock items with the soles falling off or crumbling. It doesn’t have so much to do with the manufacturer, but more so the age of the items and the type of material that the sole is made out of. If they have sat there long enough time and oxidation can do their damage, especially if they have gone unworn. Basically like dry rot. Whenever I’m footwear thrifting I always pick at the sole a little bit to make sure they won’t crumble or you can flex the ball of the foot and see if cracking is starting to happen. You can also pull on the sole a little bit to see if the glues have lost their adhesiveness. I hope this helps for future footwear thrifting.

[@arkylady]

I worked in a thrift store for awhile and we had a lot of issues with shoes. I think if they are stored in the heat for a long time, the glue gets kind of dry rotted and the soles will just start coming right off.

[@priscillafrye2951]

I just had soles come off a couple of pairs of shoes that are still in good shape. I bought Shoe Goo from Walmart & they are as good as new now.

[@krisyuret5293]

I audibly gasped when you showed the Herman Miller chair. You're so lucky! It's still cold in Seattle so yard sales aren't happening yet...I can't wait! Also, tell your wife we appreciate her sacrifice re: the pizzelle maker. An abundance mindset is its own reward. :)

[@rebeccaf4414]

Dogs are the best. Bark away my little buddies!

[@juliepinard8087]

Thanks Justin for showing your re-donate pile. It's very hard for me to give up on items (and not beat myself up) for re-donating them. I keep thinking that "I can get that stain out if I just spot treat it (again) and wash it ONE MORE TIME.". I have to work on just letting things I can't fix, go.

[@gabers909]

Just want to point out you do not have to have free returns to be able to do the partial refund option, you just need to be a top rated seller instead and offer 30 days returns. I do 30 days returns buyer pays shipping and I’ve deducted the cost before on one of my returns. It just matters if you’re top rated.

[@mariatamburro]

OMG Those huge pool rockets are SOOOOO sought after! They don't make them anymore and they are awesome!!

[@findinggadgets802]

Thanks Justin. You're videos inspired me to start reselling. I started on ebay last week and had my first sale 6 days later. Now I just need be consistent with my sourcing and listing.

[@rj-lx9yt]

Saw the Herman Miller chair. Love them. If you did not know, they come in 3 sizes, A,B, & C. The size can be determined by the number of stars you feel between the top of the chair and the mesh. Mine has 3 in a triangle pattern, mean a C, the largest. Most are B with 2. This is important when you get replacement parts later., particularly the mesh and trays.

[@justinresells]

Thanks for the tip! Mine has 2, so a B.

[@nathankean7968]

I would have the seller contact Justin boots and see if they are willing to help him first. In my experience often times the company will help out

[@kcnate2131]

Thanks for the videos! As a new reseller your videos have been SO helpful for me. Thank you. So informative to hear about worst sales as well as best sales. All the best!!

[@corinne_vintage]

Thanks Justin!

[@deborahveryking6441]

Great video!. Pizelle makers are not that plentiful around here, but your wife has a good eye!

[@thenationofpeacock3309]

Huge fan of your channel and also appreciate that you haven't fallen down the Whatnot route of selling (and hopefully never do). Keep up the great work and I can't wait to try out Flipwise when the time comes!

[@anthonyxavier6300]

I would have the buyer return the item and upon inspection that it was the one I sold, I would give them a full refund. Its just a cost of doing business.

[@Dino-63]

Boots where probably dry rotted it happens also at estate sale empty box happened to me bought a box of cameras they highlighted this digital camera box and it was empty so they knew it not the way I would do business

[@donnad97]

Hey Justin! That thing you talked about, when you look or touch something you have listed, forget about it.. then it just sells out of nowhere, yes happens to me too. I've heard other youtube sellers, mention it too. Funny since I've noticed this for 10+ years. My hubby thinks I'm crazy. But just recently I've heard others sellers say the same. When I heard you say it happened to you. It confirms I'm not crazy. And just about a month ago, happened again. Thanks for sharing!😊

[@leehamilton4459]

I love your videos. Your calm communication style is top notch. Refund for the boots because you know that you are not the type of guy who wouldn't do what you know is right even if there is a policy that protects you from having to do it. Dry rot is def a thing with leather. I found a nice wallet at the thrift store. It was in pristine condition. By the time I got it home it had little chunks coming off of it. Discovered that any handling at all was breaking chunks off the edges near the sew line. I'm glad I didn't sell it to someone.

[@BebeSatos]

Thank you 🎉

[@cottagekeeper]

That chair is amazing!

[@moonflowerhouse]

I’m so glad I found you!

[@justinresells]

i'm so glad you found me, too!

[@SideGig]

I am so jealous! I have been watching fb marketplace for a deal on an Aeron. Nice job. 👍

[@sheilafrye2803]

Thanks for the honesty on buying items that didn’t sell or aren’t worth listing! I have to work on buying things that I personally think are cute or cool, even if the sell through rate is low. I need to learn to detach! 😬😆

[@healthiswealth3799]

Shoes can dry rot. I try to remember to pull the soles, bend the shoes just to be sure that they are in tact before shipping even if they are new. If you didn't do that you have to assume they dry rotted.

[@Kjmystery]

Hi, Justin! Brizo is a high-end luxury line of Delta brand faucets/plumbing. Nice find!

[@michaelhicks4196]

My sense of this is that “New” condition does not mean dry rotted. If I bought dry rotted boots at Dick’s or somewhere, I would be furious. Seems like “new” or “open box” doesn’t really belong in the same sentence as “this disintegrated on day one.” I would probably refund. I think it’s important to remember that each customer doesn’t have access to your back catalog of refund decisions, so there’s no “record” for them to appeal to. It’s just your judgment and sense of things.

[@maxhatty]

I would issue a full refund including shipping and tell the customer to throw em out or whatever they please. Just don't send them back as it'll cost you money. Neither of you are at fault. To me, eating a bit of money is the cost of business and I don't want to tarnish the way people think of eBay.

[@jayneair2350]

I've bought black leather/suede Skechers Shape-Ups for work over several years, even after they discontinued making/selling them. At that point I bought them off of eBay and even though some were new in the box, parts of the shoe would disintegrate after the first or second wear. I was told by a few people that dry rot happens with certain types of plastic and rubber compounds and that some Skechers, some Danskos and one other brand I've forgotten do this after quite a few years, even when they've never been worn. So maybe that's what happened to these boots?

[@bowhunterwill]

When is flypwise going to be available?

[@justinresells]

soon

[@bowhunterwill]

Looking forward to seeing it

[@bryanclayton6302]

I agree with everyone else and would refund the buyer of the boots 100%. Perhaps they were stored improperly before you got them. I have put shoes through hell, and even the cheapest pair last a while.

[@pathicks1108]

This is excellent

[@mommahype]

Oh MY! My kiddos had those VideoNow gadgets. Very old school!😊

[@gorgorjim]

I just sold a Pizzelle maker a week or two ago! I couldn't believe the comps when I looked it up. Wasn't as good of a brand as yours though, I'll definitely keep an eye out for that.

[@Kevin-rs6cr]

Pizelles are no secret! My grandmother made the best Belgium (she called them French) cookies.

[@jamesgottshall5688]

I do the same thing in buying lots. Most of my items have a cost of less than a $1 that way. It has my ROI very high all the time. I am an auction first then if no sales, I put it at BIN. I notice that your review of the week has (!) behind a few things. Is there any bulk way to remove them on the Beta? I have the same issue and have to manually go in and make sure the missing data is filled in. Keep up the good work, I do see the same uptick right now on eBay. Unfortunately, I have to agree about giving the buyer the money back, with the others. If I see a trend with the item, then I would stop buying the item for resale.

[@annfridinger1307]

I don’t know where you live, but having spent a lot of thrifting time in the south, rubber just deteriorates. I have had the experience of items that were brand new, things I bought for myself and to thrift, all of a sudden cracking, chunks coming off the soles. Having grown up in a northern climate, never had this happen. I agree with the person who suggested letting the person keep the boots and refund( I know it hurts) , not your fault, and probably not the manufacturer.

[@amandajones8513]

As soon as I saw those lawn chairs and your quoted shipping, my heart sank. I’ve made that shipping miscalculation before too 😢

[@justinresells]

I knew they would likely cost more than $14.99 to ship, I just wasn't expecting it to be THAT much more :) It's a risk I run using flat shipping costs; sometimes the buyer is far away!

[@johnwayne2103]

One should never ever use any other chair than a Herman Miller Chair, hands down the best office/Video game chair in the world. If you've never used one you have no idea what you should be using.

[@Kevin-rs6cr]

I bought and resold an aeron chair on ebay many years ago.

[@STT2340]

I think you need to refund the boots at 100%. You (unknowingly) sent him damaged merchandise and your customer not be penalized for that.

[@lisalorentz7919]

Rest in peace, Justin.

[@justinresells]

already dead

[@maulsmash]

I sold a pair of Jordan's and had buyer claim the soles fell apart after a hike (in Jordan's?). After comparing the buyers images to my listing it was clear they were not the same pair...same model, but not the same pair...so someone tried to get a free replacement pair of shoes they ruined. Anyway they went through eBay authenticity guarantee before they were shipped and luckily eBay said I do not have to refund and closed the case as the shoes were inspected and shipped in good condition.

[@shannongreenlaw321]

Question about keywords!: putting dashes or parentheses in title to separate the run on sentence? does that hurt or help? Ex: "Polo- Medium- Red - Mens" vs "Polo Medium Red Mens" Also what about using quotations around titles of books or movies. Does it matter?

[@justinresells]

dashes and parentheses and quotes and anything not letters take up characters that could be used on other keywords, so i almost always remove them.

[@bethjudy1111]

I'd give the guy a full return. I"ve bought used shoes before that "looked" perfectly fine, but because they were older, they deteriorated. That happened to me personally.

[@trooper7160]

on that sony radio did you ship it inside another plain box or just put a label right on the box?

[@justinresells]

yeah I put it in another box, but only because the buyer asked for that specifically. otherwise I would have shipped it in the Sony box itself

[@trooper7160]

@@justinresellsgotchya I appreciate it, ive been selling on ebay for years but mainly just cards, branching out now to a lot more items now and I just had a situation where i had to ship a pretty big item, just trying to get a feel for what other people do/expect

[@gat2asp919]

Gotta bake the lava lamp in the oven 200 for about 2 hours. Gotta warm it all the way through good

[@wessanderssays]

the herman miller? SO LUCKY

[@cinnamonchivers7204]

How did you pack the lava lamp for shipping to ensure that it didn’t burst? Packing peanuts and bubble wrap?

[@justinresells]

my wife does the shipping. she just wrapped each individual piece separately with a good amount of bubble wrap and made sure there was enough void fill in between to keep things from jostling around in the box.

[@DRventura333]

Yes, always check the boxes before you leave the estate sales and thrift store; many crooks in those selling environments unfortunately. Yes, accept return on the boots and just credit him back.

[@longislandthrifter]

Great info on how to find the lava lamp year made stamp! I wouldn't refund the boot guy -- just give him the boot! Looks like he went through the trenches and wanted money back...

[@sandcastledaydream]

13:50 If we don't get a video from you next week, we will know what happened lol

[@jamieomahen2656]

I was thinking she won’t be able to get away with it now.

[@AlexButler-ry3hj]

Had a pair of sketchers that disintegrated while walking my daughter to school, rolled my ankle, went down to my knees and ripped my knee open and needed stitches.

[@livingoodwithlivengood6080]

Man that is crazy I had the exact thing happen to me from a guy in Florida staying the sole fell apart.. luckily mine were only $40 so I just refunded and moved on but it makes you wonder if this is something scammers do

[@BukowskiQuotes]

They’re out there for sure but I think in most cases they’re telling the truth.

[@pamprier4710]

On that Nike Elite jacket, it says Small XL. Huh?? Im confused.

[@justinresells]

oops, i'll fix that. thanks!

[@musiclver6598]

Hi there. Looks like your Nike shirt has two sizes listed in the description.

[@justinresells]

thanks! someone else called that out and I fixed. appreciate it!

[@highpointcreditadvisors5869]

I hate selling shoes for this exact reason. My husband had a pair of hiking boots fall apart on a hiking trip. They were old, but in good condition. I had a pair of wedge Michael Kors shoes fall apart on a girl's trip. Both heels came loose. They were probably 7 years old....stored in my closet, in the box, with the wrapper...and I wore them about 10 times....maybe....so why???😅

[@scbache5410]

Full refund.

[@RealQuickComics]

I'm curious if you've ever done any of the storage wars type stuff?

[@justinresells]

I haven't! But it looks fun.

[@RealQuickComics]

@@justinresells I feel like it would make for interesting content and possibly profitable, but I know it can be a gamble

[@terrahillman151]

That lava lamp needed a higher watt bulb

[@ruthmcfee4287]

You should always do the bend test on shoes, when you buy them & before you ship them, Those JUSTIN boots may have been new but how old were they. I see dry rot in Clark's, Dansko, Born & other brands. I've had it happen to me & the buyer sent the pictures; no questions ask I gave her a full refund including the shipping & an huge apology. Lesson learned. Nobody can destroy a pair of boots like that in 1 day.

[@miguelmartinez-sn8xu]

Re: The boots. I’m going to be devils advocate here. There is a big possibility he is trying to scam you. Buys new boots off you, shows you picture of his exact same old broken boots. I know your honest so it’s hard to believe there are people like this but there are a lot and I’ve learnt the hard way.

[@thriftingtiger]

Omg a Herman Miller for $5?! I'll give you $10 free shipping for it. Lol. Great Sales!

[@BukowskiQuotes]

Sounds like those shoes had dry rot. There was no way for the buyer to know, and as they say, buyer beware, but that said I would give the full refund and tell the buyer to go ahead and throw them out. I aim to make my customers happy and I know I wouldn’t be happy if I bought shoes that only lasted one day and I was still out some money. As someone else said, chalk it up to the cost of doing business and move on. You might even get a repeat customer out of it because now he knows you’re trustworthy and go above and beyond to do good business.

[@handyhistorian]

The boots were probably stored in high heat/cold for an extended period, even though they were "new" and/or it was a manufacturer's defect. It's a tough case but I have a hard time agreeing with the notion that you should eat all of the cost for that. Even when buying something new on eBay buyers know it's a roll of the dice to one extent or another because it's not being bought through an official retailer of the item, thanks to that there's usually a discount in price. From the photo it looks like he treated them rough right out of the box without even trying to break them in. I'd stick to your return policy and charge them some amount for having a hand in ruining the shoes. You could then try to see if Justin shoes honors a warranty if they have one that applies to you. Worst case you get a negative feedback but this is highly overrated IMHO. You can reply with a comment with your side of the story and ask for it to be removed if it seems malicious if it comes to that. One negative feedback out of hundreds of positives isn't going to hurt you.

[@theresakralik1820]

Sorry the Justin Boots were defective. I would accept a return and offer a full refund. You can offer to refund half to cover repairs if he is open to keeping the boots. You said they are your boots. I wouldn't even want to pay to get them back.I rarely choose that option but boots are an expensive return and I eat my mistakes (although mistakes are pretty rare LOL).. I would absorb the loss as just a part of doing business. FYI: I have had shoes new in the box fall apart when I tried them on before purchasing at an estate sale. Dry rot thread. I have had Nike shocks where the glue is dry and soles pull off. I have had rubber soles crack and pieces fall off. Dry rot. Shoes can look new but as the age they get dry...just like us. Not his fault. Not your fault. Who pays on this one. You do.

[@catfunksfabulousfinds97045]

Some dishonest people have the same item they ruined, they buy yours and return theirs and they keep your good ones. Sad but true. Just like some women buy a dress, wear it a few times and return it within 30 days. I dont take returns on dresses because of that. Ebay should offer 7 day returns.

[@giancarlotorres3520]

Nike tiger woods will go for more or less because he’s not with Nike anymore: what do you think will happen to its collab price wise?

[@justinresells]

no idea! still seems to be a ton of value in Nike/TW stuff though

[@cryptolockxrp2014]

Never ever ever turn your head away from a Sony product!

[@cpflipz]

Id semd a full refund, he can keep them. Im not too proud to say that I didnt test the boots hard enough. Dry rot happens

[@biddyde123]

Hello! Love your Channel. I would take the return on the boots as I have sold thousands of shoes on Ebay and I have had shoes dry rot and fall apart. Glue get old and it will not happen till Someone wears them.

[@styletrendswithshelly7070]

50% on return seems fair

[@jasonwilson4621]

I would refund the boots. Flipwise looks amazing! I just watched a video of yours about it. I went straight in to sign up and says invite only. I submitted my email for when they are accepting more users.

[@justinresells]

thanks! you can sign up for an invite by filling this out: forms.gle/cRJZaHMokgjC7yn1A

[@searcyangela]

The same situation happened to me with a pair of platform shoes. I gave a full refund.

[@Salvage_Savvy]

"Empty" box on an online auction. That's messed up bro. Shady or lazy work. Either way, its not cool.

[@fishboxer7543]

if you feel they are the same boots you sold him you should give him a full refund. probably manufactured several years ago. I've also sold shoes that feel apart, dry rot, stored in heat, ect.

[@TheQuirkyPicker_Chad]

I would have him return the boots and give him a full refund. But if just the soul came apart, they made glue that will fix that. Then you can at least sell them as used

[@joseapino3562]

Not that I don’t believe him but I had so many people trying to return ítems that you know they were not the same you sent them that I stop offering returns. Some people just buy the same item and then try to swap with yours and get their money back.

[@moisesmera7913]

flagged for spousal abuse and violence. the shelters can help you. get some help.

[@steph6197]

We just refund 100% on footwear that is defective/dry rot and tell them to just toss them.

[@austenpoet]

Refund for the boots

[@jenniferteague8784]

So crappy of that estate company regarding the binocular box 😾

[@Melanie-gq1ud]

Looks like dry rot and it happens, I would absolutely refund 100%

[@mrEVOLjo]

WAIT ARE YOU NORTH AUSTIN TEXAS? YOU SAID SAINT VINCENT DEPAUL

[@justinresells]

NO I AM NOT IN TEXAS. THEY HAVE ST VINCENTS EVERYWHERE

[@jaker2542]

fuck selling large items. those chairs!

[@Kevin-rs6cr]

I would give a full refund and assume that he is telling you the truth and move on. Get the boots back and contact the manufacturer yourself if you want.

[@CarlClassenX]

If I bought boots and they came apart after one wearing I would demand 100%. It's not his fault they fell apart. just IMHO.

[@hobson]

bro sell that chair for like $500 local buy yourself a brand new chair for $250 and pocket the other $250

[@justinresells]

but i want it

[@nazarethwhisper]

With the boots i would give full refund. I wouldn't bother managing the return since the boots are ruined. I would just mark it up as a cost of doing business. We sell a lot of things as "new" - but we don't REALLY know the provenance of the items we sell, so the give and take there is that we have to flexible when the product doesn't live up to expectations.