SanDisk Extreme Pro (and WD My Passport) SSD FAILURES - WHAT HAPPENED?

[@sharkiedoo]

Thanks for taking the time to inform us of the issue ! I will look at upgrading my firmware

[@nascompares]

tbh, I don't really make enough noise at the start that this has been a persistent 6 month issue (I say it, but not clearly enough!), so as much as I want your kind words/praise (because I am broken !!), I am really just repeating alot of what established journals have already covered on this. I gotta be fair!

[@DaystromDataConcepts]

Fallen from grace is right. WD has always been my go to brand until recently. The whole SMR fiasco on their NAS branded drives left a very nasty taste in my mouth about WD's business practices. Then came the issue with the three years of operation thing for NAS owners. We also had the mishandling of their WD myCloud problems where users couldn't access their data for days before WD responded and now this!

[@DavidM2002]

Ah, the infamous Y2K+23 problem... Thanks as always Robbie.

[@nascompares]

This genuinely made me spit coffee with laughter. Thanks man, needed that!

[@nascompares]

Hi bud! Quick Message. Can you fire me an email on robbie (@) nascompares (dot com), it’s regarding bit of fun content I am working on for the channel and I am inviting those that donated to the channel or regular supporters/commentors along. Can really fire it here in the comments. Cheers in advance and look forward to hearing from you! p.s. Reading this message back, it sounds REALLY SPAMMY! Sorry for the cryptic nonsense and believe me, this is legit...I hate seagulls… I pronounce Router right/wrong….. quid… knicker…. Etc. I hope this convinces you I am me! *triggers existential crisis*

[@robmulally]

Hahaha

[@DokoGaTV]

Agreed. Bought 4, returned 4. Sandisk came out with the Pro-Blade stuff that I was all -in for ordering and then dealt with these failures and won't trust anything Sandisk again. Zero replies from their support, so I'm glad more people are posting video warnings like this. What kills me is all the main sites I go to for camera info and news kept promoting the huge sales/markdowns that online retailers were doing. Even with the firmware update, I don't thnk many people would trust copying data to their drives.

[@PeteBreen]

Many thanks for this - have three of these drives and had no idea.

[@OperationNonsense]

every brand and every product could have issues, but these SanDisk Extreme SSDs are having ridiculous failure rates beyond what's reasonable. WD needs to recall all of them and refund every single customer. after the Samsung disaster, it's now WD's turn, looks like Micron/Crucial is the only one left standing.

[@DavidSmith-dd3vk]

Having problems with 1TB version. Drive not recognized. Issue could be with control/power chip

[@EvilTeddie23]

I have 1x 4TB and 2x 2TB SanDisk SSD Pros. I'm also a Mac user. I contacted them about this problem and because I have no way of updating the firmware, they RMA'd all 3 drives with brand new ones. I understand they have a problem, but their customer service was top tier and they dealt with the problem, so no complaints from me.+

[@tombouie]

Thks Robbie; At-least one great NAS video a day for abouts a decade or something.

[@nascompares]

Wow ..I mean... Something like that, yeah. Yikes, that's a lot when I think about it *triggers mental crisis*

[@nascompares]

Hi bud! Quick Message. Can you fire me an email on robbie (@) nascompares (dot com), it’s regarding bit of fun content I am working on for the channel and I am inviting those that donated to the channel or regular supporters/commentors along. Can really fire it here in the comments. Cheers in advance and look forward to hearing from you! p.s. Reading this message back, it sounds REALLY SPAMMY! Sorry for the cryptic nonsense and believe me, this is legit...I hate seagulls… I pronounce Router right/wrong….. quid… knicker…. Etc. I hope this convinces you I am me! *triggers existential crisis*

[@elcuboderubik]

Very useful info! Thanks!

[@goldmemberpb]

This ssd is like 200 bucks now on sale. 4 TB ssd for that price is insane but the issue is pretty awful.

[@BigEightiesNewWave]

It's pathetic they are KNOWINGLY selling a defective drive at ANY price. Disgusting actually.

[@carlharrison3637]

Terrifying. Data - especially if it a backup drive is real scary stuff.

[@jGRite]

I have bought 4 or 5 WD branded products in the last few years. I had to RMA 2 SSDs, and a My Cloud drive stopped working (but not the HDD inside). I lost 2 windows installs because of that. I'm done with WD.

[@teezee1000]

I personally stopped buying those sandisk ssds because they got extremely hot under general use compared to the T7's I currently use.

[@Tugela60]

​@US_Joe Well don't lose them then. You can't blame Samsung for your carelessness!

[@Tugela60]

@@US_Joe That is not what you said, no backtracking. You said you lost them. And you seem to think that somehow Samsung is responsible for that!!

[@Tugela60]

@@US_Joe No, you misunderstood the word loss. Loss is to lose, as in can't find. Fail is the word you should have used.

[@Tugela60]

@@US_Joe No, they die. They are not lost. You know exactly where they are.

[@SarahC2]

And that's THROUGH the plastic enclosure. Imagine the temperature of the chips! SSD's at these capacities need metal long heatsinks... to stay under 80 degrees. The rubber/plastic was a terrible choice.

[@cloud9photography126]

its no longer a problem after 2024 its been fixed by firmware update.

[@Raintiger88]

I was hoping you knew why such a thing could even possibly happen. I've made concerted efforts to switch all my HDD -> NAND over the last few years and such an issue is very disconcerting. While I don't use drives like the one offered by Sandisk, I do use a few Plugables + nvme drives. None have WD drives in them, but I do have several WD drives in various PCs and my thought is faulty firmware in that external drive could possibly be present in one of WD blue/black drives that I own simply on the assumption that that same lazy process engineer that validated the sandisk firmware, also validated the blue/black firmware. Crucial and Samsung have given me enough to worry about and I don't need a third vendor to add to my list.

[@nascompares]

Tbh, it's the firmware, end of. It's stems typically from 3 factors. 1, the firmware could be bulk made for different configs and not tested enough on them all for inconsistencies. 2, with a million configs in the world possible, sometimes the trigger that causes a firmware issue was simply not possible to replicate in development and/or time limited. Or 3, the firmware might have been developed on a particular controller revision (ie, alot of current Gen5 SSD use the Phison E26, but there are a whole lot of sub revisions) and that controller revisions changed a lot in development between models, capacities and NAND/Memory pairings. Tbh, those three factors tend to be the root cause. However, I can't really make a call/reference to this in the video, as it would be conjecture/guess work and aside from being a bit dodgy, wouldn't be fair. Especially, if the fault (those low %) is related strictly to the NAND and is triggered by the FW. Hope that makes sense bud.

[@dancook4993]

These drives are awful it effects the 1tb models and they just eject over and over for no reason they are junk now

[@DanCarr]

The firmware update can only be done from a Windows machine. Are you kidding me with this?!?

[@heeroyuy9z]

Sad. Saw that on the website.

[@charleshines2142]

Do they just not have their act together? I hear that even some of their mechanical drives have some sort of bug.

[@dsdddsd4543we]

Beyond grateful I stayed with Samsung T5 and T7 SSDs. They’ve been bullet proof over the years.

[@PhearaXT]

Even the stars are good online, now they saying their portable SSD is defective?!

[@andygrabia8292]

Oh man, I thought it was just me. I’ve had two WD 2TB drives die on me in the last two years. So infuriating!

[@BigEightiesNewWave]

I just heard of this, it is so disheartening the way WD has handled it.

[@InvisageStudios]

we have 2 x 2TB Extreme Pro's and they regularly become un-mountable. Reformatting fixes but only for a month or two.

[@anthonycollins1284]

I have the same problem with the 2TB. Have you found a solution?

[@dragonfruit886]

I have bought 3 SanDisk Extreme Pro 1TB and find out two of them with problems and lost my very IMPORTANT data. So I totally do not trust the so called "Firmware Update" and insist on Return rather than Exchange.Thought the Return warranty expired.

[@fredlacroix6865]

previous sandisk ceo sanjay merothra is now micron ceo driving low cost manufacturing in micron..guess whats happens next to crucial or transcend ssd

[@EuroPC4711]

Thanks for your Video! If I may ask if there’s a way to autodetect the serial number? Mine ist Red on black and unreadable. I found a firmware lookup tool- link. But it references to the same firmware update page an so doesn’t help.

[@adam461smith]

The serial number is hard to read, I used my iPhone to take a photo of it, I zoomed in with plenty of available light and I was able to read it clearly. Thankfully mine didn't need the firmware update but I'm still nervous about using it.

[@EuroPC4711]

@@adam461smith So I did. too. But that didn’t help.

[@MikaStaines]

Thanks for reporting this, I edit 1 hour docs all the time on Samsung T7 and Sandisk extremes when working from home (I have originals backed up and project files on cloud backup also) and I was just going to purtchase an extreme pro 4TB 2000mbs version, would you recommend any alternative?

[@qazwsx000xswzaq]

I dun really see a point in buying these "all-in-one" portable drives, be it spinning rusts or SSDs. You can DIY easily for a faster device with a lower cost.

[@pn2543]

yikes, have been using a 2TB Sandisk SDSSDE61 SSD for 1 year with no major issues, use it on various versions of Windows and Linux. I do use the Windows chkdsk on a regular basis and occasionally will find corrupted files. Linux sometimes uses illegal characters in file names that cause corrupted files.

[@user-hf2fm1rw8s]

I currently have no issues with same model. This makes me nervous

[@MovilidadOkeimas]

Mine is 2TB and I have it as an expensive paper holder now... The simply go away after a few days or even a day, no matter what format you put on. I can't return my unite because I'm on another region now. Hope it's a firmware issue and not something hardware related. If fix someday I'll use mine for temp.files :(

[@robertgretter9452]

I bought their Mycloud home cloud and got an email that they will no longer provide updates or security after July 2023. I will never buy their products again.

[@kevinshumaker3753]

WD quality has gone down in all areas. I purchased 3 WD Blues 4TB platters, and 1 failed out of the box. (33% failure). I sent it back for warranty replacement (expectation from website 5-7 business days not including shipping). Took them 4 weeks to ship replacement. (total time 6 weeks including shipping). What I received was a generic drive (not even a blue) with a 1 year very limited warranty. Lost a Blue, lost a warranty. Will not purchase a WD drive ever again.

[@anyawolf]

Is it possible that this is a problem with SSDs as a whole rather then WD. The reason I ask or say this. I have a portable SSD 12TB it says but I am having the same issue can see the folders but not the content. Let's not mention the facted that I was moving files not copying... Yes I know newbie mistake... Now trying to find ways to get back

[@shawnchiki9574]

12TB ssd is insane how much did that cost? sounds like an amazon scam to me. I've fallen for it before too, got a "1TB" for 50$ and it just writes over itself to pretend like it can hold more than it can

[@anyawolf]

@@shawnchiki9574 it problem appears resolved now, it had to be reformatted and now now all appears fine, but I was nervous as it wasn't expensive considering... I think it was about £34-40. I know because the 16TB was £56 and I didn't have the extra to try that one

[@dqkneely9803]

im glad i didnt purchase this for anything serious

[@htz70]

I just bought the 2TB (in one of the fun new colors). To clarify.. the 2TB size is also effected?

[@gamalsaad1545]

2nd generation is good , 3rd has a problem

[@kevindispensa2315]

What's considered the 2nd generation? the 2TB or 4 TB?@@gamalsaad1545

[@mikebryant4146]

What a nighmare product (4TB). I wish I'd never installed the Sandisk Software. It has totally messed up my access as it changes the drive letter on the disk and can't even easily be reformatted!

[@HudzPro]

I am having similar issues with my SanDisk Extreme Pro 2TB. I can open it and see the files but I cant copy them to a new SSD. How can I clone my SSD? By the way, I am using m2 Macbook Pro.

[@jdelarosa89]

I have a 2 tb sandisk extreme ssd drive purchased about 2 years ago. Should I try to update firmware or am I in the clear?

[@MrSquidcookie]

Tbh my 500gb on rapidly connects and disconnects is this the same issue that the rest of people have? I've had a look to try fix it but fuck all works

[@matthiasheymann]

Are the Western Digital internal SSDs affected, too? I just bought a 4TB “WD_BLACK 4TB SN850X NVMe”, and now I am worried. Do we know whether this is what is inside these SanDisks, and whether they are a concern right now?

[@robmulally]

Seems like it's a disconnect issue I'm assuming if caddy or internal nvme probably not an issue but I'm not sure why a firmware fix this if hardware goes totally off/dies so makes me think it it's data correction not hardware but not sure

[@carlos_mann]

Thank you! Have you heard any bad issues with the wd 20 tb HD? Are they reliable 🤔

[@nascompares]

I haven't had any issues, but I only had 4x in my tests/reviews, same as the 22TBs, so I cannot really call that concrete proof for/against, sorry man

[@carlos_mann]

@@nascompares All good no worries, this is all technology so no tell when it'll just die. Just wondering in general if there was any chance you happened to come by additional info. Thank you for your help

[@SaraWC72]

Which SSD would you recommend in its place?

[@chaymberr_crafts]

There is a tool to analyze your SSDs on their Website. is this reliable? it says Firmware is up to date. My Backup is only Sandisk...

[@mikemcdonald5147]

wonder if they could get a class action lawsuit against them.

[@heeroyuy9z]

Just lost 10 years of photos because of this issue. Shame on me. 🤦🏾‍♂️

[@elm3446]

I am so glad I never bought my nose. First of they were too expensive. Second off there was something that the exact same thing. And I haven't heard any problems from it like the WD black. The WD black was cheaper. I have no idea why sand disk was so expensive. But I'm glad I did not buy it.

[@TheEchelon]

Read your first sentence mate lol

[@Tugela60]

Maybe you should have bought Sandisk instead of Sand Disk then 😂

[@elm3446]

@Tugela60 Why would I want that? It is total garbage WD black was way better. It had to no problems whatsoever. And it holds the same amount. it is the same as Sand disk But better Not like that mouth functioning garbage. That costed way more than it should have.

[@Tugela60]

@@elm3446 That is because you bought Sand disk, which is a cheap knockoff counterfeit version of Sandisk. If you buy fakes don't be surprised if they fail. And I don't know what to say to you dude, if you seriously considered buying your nose you must be some really special sort of fool 🤔

[@nightmareterror97]

Does this issue effect WD Black series?

[@VladimirLadev]

OOOH that WD RED cost me big time. I was about to buy a Sandisk SSD but when I heard it was now owned by WD... naah

[@tiffanyonwudinanti]

What drives did you get now?

[@VladimirLadev]

@@tiffanyonwudinanti I got Crucial P3 ssd. So far it is amazing, as far as I know they make their own stuff in house. For HDD's I get Seagate.

[@MukeshVarma9198]

What about 1 tb SanDisk?

[@Rashala]

Has this been resolved?

[@mysteriousfox88]

scammed on hdd, scammed on ssd, scammed on the cloud service. kek

[@jfdoser]

What about the 500 and 1tb versions of these? or is it just the 2 and 4tb that are having issues?

[@jcarl7917]

My 500 lost everything. A data recovery service confirmed nothing was recoverable...

[@MetalGuru785]

My 1TB has lost everything as well.

[@Thegoldmine1]

A simple solution would be to format it into EXT4 instead of XFAT and use a Linux operating system like Linux Mint

[@Tugela60]

So she we start a class action to get redress for all these recommendations? 😮

[@asianboss6355]

Bad batch?

[@nascompares]

I didn't mention this in the vid (annoyingly, in hindsight) but there is a decent amount of comparison here to the SAMSUNG 980/990 Pro firmware issue here to be made - as its a firmware fix, the conclusion can be reached that its a duff firmware issue 100%... but then... how many drives are now out there, un patched!

[@Powersfilms]

This has to be a recent bad batch of drives. I have purchased several 4TB drives two years ago and they are still running smooth. The thought of the drives failing is terrifying.

[@relaxingnature2617]

You said "again" 14 times in this video. ....if you say again , you are already repeating yourself. ..3 min video stretched to 9 min

[@nascompares]

The fact that you counted, I found very flattering