Nespresso Vertuo Next - Maintenance & Descaling

Your step-by-step Nespresso Assistance Service guide on how to clean, descale and empty your Vertuo Next machine.
The next big cup is here with Vertuo Next.
Vertuo Next takes the full range of Nespresso coffee styles even further. Choose your height among five different cup sizes, from Espressos to Mugs.
The machine reads the barcode integrated in each capsule to offer you its hidden treasures at the touch of a button.
Taking today’s coffee experience to the next level.
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[@ValenciaZworld]

So I just got off the phone with their customer service rep. Here are the steps: 1- add 500 ml of water to your tank 2- add descaling solution 3 - place water tank in its place on the machine 4 - turn on machine * the coffee button should be white and non-blinking* 5 - Open the lid and close it but DO NOT LOCK IT 6 - press the coffee button for seven (7) seconds (or until the coffee button turns orange and blinks rapidly) 7 - Lock the machine 8 - Unlock but DO NOT OPEN the machine 9 - press the coffee button for 7 seconds again - *yes , you have to do it again* (the coffee button light should turn off and come back on orange and blinking) 10 - lock the machine once more (I know... redundant) 11- Press the button normally and the descaling process should start. *once descaling is finished, the water tank should be empty* 12 - wash water tank with soap and water then add fresh drinking water (fill it to the top) 13 - press the coffee button once (light should still be blinking orange) and it'll rinse the machine. ***Important: if your tank runs out of water and the light is still orange and blinking, REFILL the water tank and press the button one more time. Keep doing this until the light becomes stable and white. (I had to do this process twice, so hang in there.)*** 14 - Once the machine is still and the light is white and non blinking, congratulations, you have successfully descaled your machine and survived to tell the tale. :) 15 - Let the machine air dry before you use it. Voila! Best of luck to all of you!

[@tayloralycia5712]

This was the most helpful comment I’ve read! THANK YOU!

[@mahigkouveri3815]

THANK YOU!!!!! You are amazing for sharing, I DID IT GUYS🎉🎉🎉😂😂😂

[@aja3655]

Thank you so much!

[@VickiTomatis]

Thank you! Finally worked! Printed the instructions and saved to a folder.

[@jjll8620]

This was so helpful, thank you!!

[@JoaoPinto-1983]

I started the descaling when my son had 1year old and finally it ended. Now I can make coffee to my son 7 years old birthday party. Thank you Nespresso

[@zanaa1151]

LOOOL

[@hayahilton]

I wanna give you an award for this comment

[@joykind4258]

Hahaha

[@glynisturner983]

You win😂😂😂😂😂

[@pinkpalace6117]

😅

[@ashleyannbowie]

Would it not be easier to have a separate button specifically for the descaling/cleaning instead of this entire process?

[@SensSuck]

Good lord seriously!! So irritating.

[@terelopez6338]

@@SensSuck wdui

[@pedrodavila8786]

If I die in the next 24 hours please hold this company responsible for poisoning me. Since there’s no descaling button who knows if I did this right or if I’m just poisoning myself Heather’s style.

[@Rundismutti2001]

Couldnt agree more😂😂

[@Trish-.]

@@pedrodavila8786 are you still alive? Because I need to descale today.

[@amymartin8404]

I would like to thank all of my fellow Vertuo Next machine owners for their comments on this thread. I have watched this horrible video 5 times, pausing, rewatching...and questioning my own intelligence. After heading to the comments, I realized it's not just me - you are all helpful, comforting, and often hilarious! THANK YOU!

[@loriestrada.100]

Same here!!!!

[@sherylshepherd1138]

Me to far to complicated

[@paredesrobert53]

Never had this problem with my kurieg 🤷🏽‍♂️🤷🏽‍♂️

[@Bemenhorst]

The sexy music in the video makes it all the more infuriating

[@mivozcallada]

I watch this video, followed the instructions and nothing worked as the video said it would. My self esteem is destroyed. I’m going to get some instant coffee now…

[@savemarla]

READ THIS if you are having troubles. 1.-Put descaling solution in and add 500ml of water. 2.-Turn on Machine. (open and close lid I guess) 3.-Put in lock position. 4.-Put in unlock position where the lid stays down but lifts a half inch. 5.-Press Button 7 seconds. IT WILL BLINK ORANGE FAST! (REPEAT THIS AGAIN!!!) 6.-Put in lock position. 7.-Put in unlock position where the lid stays down but lifts a half inch. 8.-Press Button 7 seconds. IT WILL STOP BLINKING AND IMMEDIATELY BLINK ORANGE FAST AGAIN. 9.-Put into lock position. 10.-Press Button once. It will now start descaling. -Once it's run through, it'll blink orange again, rinse container well, fill with water and press button once. It'll rinse the machine. ET VOILA. Hope this helps you to not have a hissy fit. Just got grey hairs trying to figure this out and ended up calling the number in one of the comments. (Turns out it is a US number and they aren't very helpful unless they find your membership number. Since I live in Canada, this took a very long time)

[@nespresso]

We are truly sorry to hear that and we apologize for the inconvenience. Be assured that we have technical support available. We invite you to call our Canadian toll-free number 1.855.325.5781. Our Machine Specialists will be happy to further assist you. Thank you for your patience!

[@gpistachio]

Thank you so much I was getting so frustrated but yours steps worked!!

[@TheTati2301]

I love youuuuu!!!! OMG

[@randalobaid4091]

Omg thank you! I was doing the videos process for 20 min and it wasn’t working

[@suepoo121]

And do the hokey pokey and turn yourself about....

[@xante0045]

Nespresso an idea for your next model would be to have 3 buttons. 1 :Brew 2: Rinse and 3 Descale. Get your product manager and design team to figure it out.

[@nespresso]

Hi! Thank you for your feedback. We appreciate it a lot!🙂

[@angiebelle33]

@@nespresso please take this feedback seriously onboard. This descaling process is absolutely utter nonsense! The video is not at all clear, I had to read another users comments to figure it out (and I even work in IT).

[@biggestcomplainer]

@@nespresso worst fu¢king machine ever. All I want is a cup of f’ing coffee this morning. My wife is mad because I took your awful contraption and punted it out the door. How can I find out who’s on your development team? They need to be pushed off a cliff.

[@hedition9346]

This is a brilliant feedback. I am a programmer and even I find this ridiculous.

[@korvincarry3268]

@@nespresso your machine also shunts itself into cleaning mode after maybe 2 coffees, even if its already been cleaned just following. Oh, and every week it does the same thing, regardless of usage in the prior week. And none of the steps in the video work or address when the machine does this, and its just pure insanity as you have to continue to try and input any of the steps in order to get it to clean itself so you can actually make your coffee. Oh, and it wont exit cleaning mode so even if you dont care about cleaning an already cleaned machine and just want your coffee, tough luck. Im surprised that, with the amount of issues this machine has, that you even let it hit the shelves at all. Just take a look at any of the reviews online. Average of 3 stars, which ive come to know as poor quality since a lot of people make an initial review before the issues arise. The fact that this costs as much as a brand new video game console capable of storing hundreds of GBs, playing games, movies, and shows, and can even be used to surf the web, yet this machine ONLY makes coffee and it can hardly even seem to do that when you want it to?! Its shameful, honestly. This was the one product weve gotten, and it will be the only product we will get.

[@steffansilfverberg7806]

FINALLY…! I tried like everybody says, and listened to people who said Nespresso was showing it twice for no reason. But I just tried like the manual says (and the video) and it works. 1: half lock but not close and press 7sec or until it blink orange 2: then close and lock it 3: then open again and turn it back and half close and press 7sec and wait for orange blink, it can shut down, but hold it. 4: then you should be ready for turn it back to close and just press 1 time for descaling

[@lanalove8007]

OK this worked FINALLY!!!

[@steffansilfverberg7806]

@@lanalove8007 👍🏼 not easy but works

[@IndieVixen101]

Only comment that helped. Lol thank you!

[@jihyunson1040]

It took me an hour to figure it out but I could finally make it thanks to your comments, absolutely not the video haha Thanks😊

[@samantharuskowski463]

Thank you so much!

[@disassembleverything]

First, I am grateful for the Vertuo Next descaling support group here. I couldn't have got through it without you. Who knew that when I received that unassuming rectangular box with two freezie-like tubes of descale juice, that I would be actually embarking on a new journey - a new part of my life. Sad that it's all over now, but at least I'll be back! I look forward to receiving my diploma in the mail Goodbye, until I can't put this off any longer again 🙃

[@danielordonez322]

Thank GOD I ended up here. I was thinking of buying this machine but after looking at this video, i realized i dont have a PHD in coffee cleaning. Lock/unlock, press 7 seconds, do a backflip, find a new planet, repeat.

[@lucimarbianco5302]

Hahahahahahha you are totally right . I finish the descaling process one minute ago . I feel like I graduated again

[@naomi8305]

you are very smart, I think I just wasted a unit of descaling agent omg so mad

[@olgas.5328]

I just want to send my mashine back..

[@nchiri]

After spending an hour on this, I gave up and drove to Starbucks.

[@mayraarvisu9525]

💀🤣😂

[@Jordan-be3jh]

The Fix for the Orange Blinking Light! This was for my Vertuo Next machine. I went through the descaling process in this poorly made video above (has a bunch of random clips pieced together that don't fit), and then somewhere near the end it all went wrong and I couldn't get rid of the orange linking light. I tried everything. There's no way to reset it. The Fix - You need to let it run through tons of bins of water, until eventually it stops on it's own. It went through between 6-8 for me, I lost count and it took ~40min. - You fill the bin with water, re-attach to the machine and press the main button (the one blinking orange) just once. - It will then heat up and start spewing out more of the fresh water - You repeat this continuously (It took 6-8 full bins of water for me) - Eventually the machine will completely stop and you'll see a white light! (instead of the blinking orange one)! - Then you are done and everything is back to normal!

[@NameUnknownz]

having same problem rn, already went through like 5 jugs of water. when will it end :O hate this machine

[@gautierboyrie2085]

Tried descaling and following the instructions in this video to no effect. Went with your approach and it worked out after three cycles!

[@nicoleworks7709]

Thank god for you! I was ready to biff this stupid machine

[@souheirmatragi9079]

I can’t thank you enough for this !!!! Honestly I lost count (maybe 7-8 full bins of water) I was soooo happy when I saw the white light.. god bless you 🌹🌹

[@AmyxoxoNguyen]

I would like to say thank you, I have been googling and researching how the heck to get the light to go away. After 8 TIMES, the white light finally came back

[@ΓιώργοςΑντωνίου-υ7υ]

I finally made it! ☕ When you finish this 'easy procedure '🙃 you have to put water over and over again for many times and pray it finally works!😅😉 Someone on the comments wrote 7-9 times? I didn't count! I threw away three coffee capsules and after doing this with the water over and over again I finally made a cup of coffee!☕

[@itgoestoeleven]

I purchased my Nespresso machine about 8 months ago and enjoyed many cups of coffee. Last month I followed the instructions in this video. Today, my doctors here at the Institute say I'm making good progress and that I can now use a spoon to eat my jello!

[@cassiehambleton5890]

😂

[@MrTeacher84]

Couldn't have made it any more difficult even if you had wanted to. It took me half a year to gather my courage to begin it and another 15 minutes to rewatch it again and again to understand the whole procedure.

[@mobee7613]

Same, im doing the descaling right now and im scared.

[@zbluesy]

SAME!!!! I put it off as long as I possibly could because it is so miserable!

[@nespresso]

Hello, and thanks for reaching out, we are sorry to hear that. Could you please identify your country, so we can further look into this?

[@MrTeacher84]

@@nespresso Hungary

[@reginamauro9299]

Me too. I have had my descaling sleeve for 2 years and I am petrified to use it!​@@mobee7613

[@tanguyetienne]

It’s magic! Each time they open the machine, a new capsule is ejected!

[@chely95]

Im dying

[@kimberlyiore3542]

No matter what I do this machine won’t descale or clean. I’ve watched this video on repeat. Done all the steps. This is such a brutal machine. Had it for one month.

[@nespresso]

Hi Kimberly, would you call us at 1-800-562-1465 when you are near your machine? We'll be happy to assist you.

[@amywerner9703]

absolutely hate this machine; I've had so many problems with it, sometimes it works, sometimes it doesn't in spite of descaling it 6 times since I purchased in January 3 months ago!

[@etherealdeal1792]

@@nespresso I once called and it was a nightmarish hour that didn’t help me at all

[@omarsalazar962]

Sometimes the spinning mechanism on top that punctures the pod gets stuck look out for that.. If so unplug the machine and spin that puncturing mechanism and it'll brew once again Once I figured that out It made my life so much easier hope it helps.

[@julie5333]

Same ! So frustrated still won’t stop flashing orange. No mention of this involved process when I purchased it and maybe they should include a descaling sachet with product.

[@bmt703]

After so many times of listening to the video and failing. I decided to search KZbin. I agreed with one person the video needs to be redone. Then I read the person’s comment of the one who graciously wrote the steps. Thank You. But got stuck again on how to end the process. But by trial and error from reading the book and pressing button a few times, the orange button disappeared. Also I wasted a descaling unit because I miscalculated the amount of water to use. Live and learn. Now I’m enjoying a cup of coffee. Thanks @Steffan Silferberg

[@omarsalazar962]

For anyone who is having trouble brewing and cant pinpoint the issue Sometimes the spinning mechanism on top that punctures the pod gets stuck look out for that.. If so unplug the machine and spin that puncturing mechanism and it'll brew once again Once I figured that out It made my life so much easier hope it helps.

[@seven3productions940]

You are incredible! I was about to kick a 70 yard field goal with it. 😂

[@alyraminoy]

Omg!! I Love you!!!

[@KFKim]

Thank you this helped!!!

[@nyralee8230]

You saved my life!!

[@MrDefyreality13]

I punched it when it started making the first angry noise, but didn't carry on with the usual whiring. Probably this

[@ctons26]

Sweet Jesus! I literally would not have been able to complete the descaling process without all of your support. Thank you all (especially @savemarla!).

[@karenmacaulay4055]

@nespresso - this is impossible. Please consider remaking your tutorual video so it doesn't repeatedly reference taking out the used capsule and unlocking and relocking more times than necessary. I have been at this for over an hour and I still haven't successfully started the descale cycle.

[@lawdtv7702]

That the same thing I had in my head. If you ignore the capsule part it gets a little easier

[@cinurwe]

Or add a descale, clean, and reset button. Minimal buttons just means more complicated button combinations. Hell, add a descale command through your phone. They already do phone notifications.

[@amymartin8404]

Agree! It's maddening!

[@muffin7172]

Yes. This is ridiculous

[@wellnesswanderlust5864]

Love how Nespresso’s team ignored this comment🙄

[@UragilWorld]

I never knew that I would have to risk my life for a cup of coffee. Why does entering descaling mode have to be complicated like this?

[@cathygascon106]

🤣

[@gloup81]

i was like "come on, why people find it that difficult to descale a coffee machine?", until the lock-unlock-press for 7"-unlock-triangle-square-R1-R2-start-select-enter nuclear passwords hit the fan

[@maryanneflaherty4455]

IKR?

[@squishmalllows4life463]

😂 so true

[@lillydragu3277]

Laughing in tears ... Mitsos, you made my day! And yes, you are oh, so true ;)

[@LostPatriot4]

The Konami code worked for me 🤣

[@amymartin8404]

YES!!!

[@larrybrown8738]

I bought the descaling solution and thought I was on my way. Then I watched the video and I was about to watch it again when I decided to read the comments. I think I will watch it again tomorrow and try it then. I don't feel like being frustrated over the coffee maker today. They could have made this easier.

[@romeodonnn]

I never got so lost this many times in a 5 minute video 😂

[@deniseelswick7958]

When i got my first nespresso machine i thought the descaling was crazy. Had to read and follow the directions several times before i got it to work, then do the same each time i descaled. Just bought the NEXT because i thought my other one was getting too loud, and had to read and watch the video several times and i have a Masters , no PHD. Maybe that’s the problem. Really people, this should be that difficult.

[@mayraarvisu9525]

😂 🤣💀

[@gyorgybereg6916]

​@@deniseelswick7958 what I really don't understand is that all of them are wifi and Bluetooth enabled. You can initiate in fairly simply with that.

[@kvngrn1]

Everytime my wife asks me to descale, I watch the video again, turn it off, slap the machine, and buy her a Starbucks

[@egodreas]

Here are the actual descaling instructions: 1. Whatever you do, do NOT watch the video above. 2. Pour the descaling agent into the water tank, together with 0.5 liters of water. 3. Unlock and empty the machine head of any used capsules. 3. Close the lid, but leave it unlocked. Press and hold the button for 7 seconds. 4. Once the button is flashing orange, lock the lid and press the button once. - The descaling cycle starts, the machine will empty the tank, then stop. 5. Refill the tank with fresh water. Press the button once. - The first rinse cycle starts, and then the machine will stop. 6. Refill the tank again, and press the button once again. - The second rinse cycle starts. 7. As the machine stops after completing the rinse cycles, it will automatically exit the descaling mode and resume normal operation. (although, reading through the comments, it seems other users require several more rinse cycles than I do. And some only seem to need one. So perhaps keep that in mind.)

[@mariahr1044]

Saving your comment as a note in my phone for next time. Thank you. This video had me doing the absolute most! 😂😂

[@frootyloops731]

omg thank you so much. I was losing my mind trying to follow this video

[@Mr_aura718]

Wow thank you! I should've read the comments before watching the video five times. Your instructions were easy to follow and worked.

[@liamrines]

THANK YOU! This was nearly about to fly off of my patio. Literally saved my business as well. Uncaffinated me is just no fun for anyone.

[@freddyfalso2853]

about to try it my maannn

[@egodreas]

The descaling process is not only unjustifiably complicated and very poorly explained. The video is actually wrong, or at least going through several unnecessary steps. It's basically doing everything twice (except for the rinse cycle, which is the only thing that you actually have to do twice, and they only show once). I had to listen to this video five times (at 1.5x speed, to be able to actually perceive the slow instructions as coherent sentences and not just as incomprehensible strings of words), write down the instructions, spend several minutes trying to puzzle out what to actually wanted me to do (as the literal instructions are obviously nonsense), and then try and fail twice before getting it right. I'm a theoretical physicist, and this was the still the trickiest thing I had to do all week. Tip to Nespresso: Try giving us some proper written instructions. A simple bulleted list. And include it with the descaling agent. Making videos is obviously not your thing.

[@alexsamson6101]

Would you like them to provide written instructions for every type of machine in the packet with the descaling solution? Perhaps, as a theoretical physicist, the practicalities are life are beyond you. 😂

[@dianeraskin1172]

Thanks for writing out these instructions. It is very difficult to follow along with the video while you're trying to clean, descale or empty the machine so I really appreciate you.😊

[@ΛιζιΜπίζι]

You know what I mustered the courage to do this, it cost me 20 minutes of my life and boy it was an emotional roller coaster.

[@davidfrazee1011]

If you’re stuck on this, took me a while but I finally got it to work, just unplug it and start over. Once it turned back on, I held it half shut in the unlock mode and held the button for 7 seconds. Locked it. Unlocked and held in that half closed position and held for 7 more seconds. Locked it. Pressed the button. The flashing orange button flashes a whole lot faster when you’re actually on the right track. I got the flashing orange button but couldn’t get it to work but it wasn’t the FASTEST blinking orange button lol. Goodluck guys! Edit: once it starts descaling correctly it starts brewing immediately. Didn’t have to wait around. Atleast it did for me.

[@thesloppyscientist4428]

Correction: I have a PhD and am 30 minutes in and can't figure it out.

[@AnnGodfrey-mz6xr]

I was so frustrated when following the video instructions until I saw your note!! Thank you!!! Successfully cleaned and descaled my machine!!

[@nespresso]

We're happy to hear it, Ann. 🙌

[@markberger2124]

This is by far my favorite comment section on KZbin!🤣 Congrats to those who made it through this ordeal👏 I'm thinking of adding this accomplishment to my resume lol

[@ΓιώργοςΑντωνίου-υ7υ]

😂😂😂🎉😊

[@waterdrop_12]

If I knew I had to do this, I never would have bought this machine

[@miaw.5819]

After this I’ll just use distilled water so no mineral build up.

[@debrakirstein1624]

Almost every coffee pot needs to be cleaned! It’s worth your time! Nespresso is great!

[@Gustav-hz3us]

@@miaw.5819 Im willing to put some money on that the machine will start blinking for rescaling regardless. It probably starts blinking after x amounts of cups of of coffee

[@Smunsky]

OH FUCK I JUST BOUGHT ONE TODAY

[@RPGCraft]

Yep... my thoughts exactly.

[@romeodonnn]

I opened the box of the nespresso descaling and simply put it back in its box after watching this video 😂

[@l67-u1u]

I’m watching whilst rescaling and it’s very confusing 🤣

[@jenniferpascale4230]

Why

[@jenniferpascale4230]

@@l67-u1u it took me a few times to watch it but once I did what it said it was easy

[@charleseldridge2743]

So bad

[@amyevans6091]

Good choice I’m about to throw mine out the window and I’m on unit #2 lol

[@danieljenkins22]

For those of you who are confused, I don't really understand because it's pretty self-explanatory lo...here is a simple tutorial for the smoothbrains in the comments: On your controller (plug into the usb port inside the bottom of the water tank), do the following combination within 5 seconds: up, up, down, down, left, right, left, right, B, A and Start on a controller to activate the Konami coding of the Vertuo next (not to mistaken with the special coding from the Vertuo Next-Plus). Then you must have you child baptised within 5 business days, which should make the machine illustrate the rest of the individual machine-exclusive instructions in morse code (warning that the spelling is going to be in old celtic, which does not have an accurate translator online, Fortunately, Nespresso sells little celtic boys for 10k a pop who are world-class translators. Don't worry about their cries for help and release from imprisonment, its just an inside joke from their home country. Nespresso always practices safe and fair trade, including in the human trafficking market

[@tburrows357]

I think I just entered level 5 of MegaMan X

[@dutchkimble888]

Tried your instructions and my machine up and lifted off into space. Do you have the code to call it back to Earth?

[@amberematos]

I was not expecting this highly supportive help today! I was seriously going to throw it. It’s finally doing its thing. I don’t know y’all but I appreciate you.

[@nespresso]

We are incredibly happy to read such nice comment, Amber 😍 ❤️ Always happy to help! ☕

[@rebeccaarnold7540]

@@nespresso she’s talking to the people of the comments Nespresso, not you

[@therootsAFUMC]

@@nespresso LOL - please report to management that the video tutorial is confusing. I appreciate your personal efforts; you are doing your job. The video is not leading to happy customers, and money should be spent by Nespresso management to improve the tutorial. Other customers, I say other customers, are providing the support, and for a luxury product, that's not good.

[@akidahyusak834]

​@@nespressoAmber is not talking to you. I seriously considering smashing my Nespresso machine.

[@iampc09]

This is basically repeating the first step twice, do not give up on holding the button the second time until it blinks orange! Release capsule Pull down into unlocked position Hold button until it starts blinking orange rapidly (for me it was about 8-9 sec) Lock it Put it unlock again Hold button again for as long as it takes until it blinks orange just like the first step (keep pressing even if light turns off after a couple seconds, do not give up it will eventually go back into the orange color as long long you keep pressing until it does) Lock it Press button once to descale P.S. I tend to hold the button down with my finger nail so I can see the color changes, when I did it with my whole finger I couldn't see. Maybe try doing it with a pen or edge of your finger so you can see :)

[@Hina132]

Bless u person I was literally about to chuck my machine out the window because it's impossible based on their instructions

[@bigdanger9437]

THIS IS THE ANSWER, BLESS THIS FINE PERSON

[@klaudiaseitz3323]

Thank you so much, basically their info is wrong, it's not 7 seconds but 9 seconds, if you hadn't pointed that out I would never have figured it out. Also when you hold the button down how can you see the color if your finger is covering the light.... Anyway, thank you so much!

[@breannlydon5317]

THANK YOU FOR THIS!!!!!! I almost had a breakdown over a cup of coffee

[@lalameow87]

Thank you for your clear and simple instructions!! I started questioning myself after failing following the Nespresso vid 5 times!

[@ttpp374]

Process isn't as difficult as the video makes it seem, watch from 1:49-4:20 the rest is useless. Pour descaling liquid along with water until about halfway full. Unlock, hold button 7 sec, lock, press button. That's it. Video has you doing everything twice for no reason

[@happiestplaceonyoutube]

Thanks! You are more helpful then the video!

[@kylekim5861]

^ hahaha seriously 10x more helpful thank you

[@michaelparker8863]

Thank you

[@markostojanovic1454]

What do you do when the light blinks yellow/orange/green(I don't know which color it is, I am colorblind) and the machine won't do anything beside draining the whole water tank??

[@ttpp374]

@@markostojanovic1454 I've had mine do some weird things like that. Usually I either unplug it then plug back in, or sometimes the spin part at the top of the lid to the machine is jammed and I've had to free it up by forcing the spin

[@pppbpppb]

Followed this process, now my machine is broken. Continues to blink orange really quick. Tried everything. Thanks Nespresso for turning a simple thing into the most complicated process on the planet.

[@nespresso]

We are really sorry for the inconvenience. Please, report your problem to the technical department of the Nespresso Club in your country. The fault you describe does not necessarily mean descaling. Kind regards.

[@Triumvirate3]

Wtf kind of confusing ass instructions are these?? You’d think for as much as this costs, they’d have the decency to make it easier on us.

[@sammychin5235]

Confusing AF - which they wrote that in the bluethooth program on your app. save use alot of trouble if that was that easy.

[@scorpiongal99]

My thoughts exactly. 🤯

[@alexisgomez7561]

Facts

[@blackkiwi89]

I am crying....I don't know how to leave the mode...

[@1004LP]

@@blackkiwi89 did you figure it out?

[@PaulGeeves-hd4qs]

Thank you,Valencia. Just about to bin machine or never descale ever again! Painful experience trying to follow Nespresso web site guides. Aged 10 years need more than coffee now😂

[@65dannyboy]

So, just like with my regular coffee maker, I used cleaning mode twice to descale. 1/2 tank water, 1/8 cup white vinegar for first cycle, 1/2 tank water for second cycle. Worked wonders!

[@alejandroayala8350]

I use lemon juice w filtered water works as well just rinse it twice after it

[@summerh117]

Has this vinegar method continues to work for you? Nespresso doesn't recommend using vinegar, but I kind of believe they say that so you purchase the descaler. Lol

[@julieron4896]

At the very least. you all have me chuckling as I backflip and press 7 seconds… I’ve done all hints including turning machine upside down and twirling the cap punch. I’ve had the damn think for 7 years and only descaled once maybe 4 years ago. I’m done with that.

[@baileygrace5617]

@@alejandroayala8350how much lemon juice and water do you use?

[@barberenforcement172]

I found the solution on how to get off descaling mode , I was stuck on it and all the comments complain about it, here is how: once the descaling cycle is completed, the orange light will blink rapidly , then add another full tank of water and press the brew button once, it will finished and then stop when the tank is empty, now add another tank of water and press the brew button once, and it will rinse again and stop, keep doing these steps like for 5 to 7 cycles , the machine will stop rinsing by itself and noticed that the machine is truly cleaned and it will automatically stop and exit descaling mode by itself. Trust me it took me 3 hours to finally figured it out. 04/25/21 is my comment date.

[@ym-fi5zy]

Thank you dude, this fixed my machine. The whole process is so badly designed

[@maryannemedved8697]

I am happy to read all these replies. And comments. I was feeling like a bit of an idiot. It only took me two hours though to finally descale my machine. I had to call their helpdesk because the tutorials online didn’t match my machine. I had to do the descaling process twice with a guy online. He then had to send me the video that was perfect for my machine. So dumb.What are those people thinking who came up with this brilliant idea on how to descaling an Nespresso machine.

[@bartoszzmarzy2869]

I have never seen worst tutorial, I feel like I need to graduate from Harvard to complete this process properly! 😂

[@marcusgriffin279]

There are two people I need to meet in life, First is the 70’s porn producer that choose the music for this instructional video. And second is the design engineer that thought adding a second button for a process that needs to be preformed as frequently as descaling, complicated the visual ascetic and refused to incorporate it! One I will pat on the back and thank them for their service to humanity, the other I will punch in the face!!

[@mivozcallada]

Who felt dumb watching this? 🙋🏼‍♀️🙋🏼‍♀️🙋🏼‍♀️🙋🏼‍♀️🙋🏼‍♀️🙋🏼‍♀️

[@arturovd6644]

it’s truly amazing that the machine needs to complete the full cleaning process and there is no way out of it. I did this by accident and had to waste two full liters of water just because????? why am I forced to do the whole process and can’t cancel it? amazing

[@popinfresh]

Holy heck, that’s a lot of steps.

[@JoeyRetro]

Okay after a year of using my Vertuo Next I finally descaled it. You happy now Nespresso!? I can't wait until I can do this with a touch of an app connecting to the unit. These steps were rather ridiculous.

[@nespresso]

Thank you for your feedback!🙂

[@Animagus0dragon]

My goodness- I need a doctorate degree and 87 years of experience to do this

[@ingridsvazquez9889]

Yesss I’m about to throw it in the trash

[@gregsmamma]

This is the most convoluted guide I’ve ever seen!

[@briankidwell6928]

Where do the empty pods keep coming from? You remove 3 empty pods in this video. Are they breeding in there?

[@settachotemaholarnkij9186]

What a bad experience! First, I went to buy descaling agent. After that, a shop assistant tell me to scan a qr code and self-study from the VDO. Then I went home and tried to do it. I found that the machine in the VDO was different from my machine. I contacted to the service by phone and he sent me another VDO that was compatible to my machine. I got stucked during descaling process. I recontacted to the technician service and resolved the problem using approximately 30 minutes. Finally, I’ve enjoyed drinking Starbucks since then.

[@MarxOrx]

Ohhhh yeah this music is making me all tingly....

[@ramonterrell1897]

Close...lid...half..unlock...jog around the block five times...open lid...close...lid...half unlock....spin on your heels 7 times right, them left....perform I'm a Little Teapot dance. Sing My Heart will Go On. Descaling is now complete."

[@meechymeechycocokiwi]

All of the cleaning instructions begin with removing an empty pod. Who just leaves a used pod in the machine? We're not heathens.

[@michaelvogel7893]

I put an empty pod in just to try to get it right. Still no go. Pump rs methinks.

[@wellnesswanderlust5864]

THANK YOU!!!!!

[@shaderbytes]

@@michaelvogel7893 flip , that was funny , thanks haha

[@RAldrich526]

*discreetly removes empty pod* You tell 'em!

[@christareinach6523]

I’ve had my machine for a while now, and have purposely put off descaling it again because of this idiotic video and the experience I went through trying to clean my stupid machine. Well, it’s that time again because the dumb thing keeps flashing it’s little orange light at me when I try to make a cup of coffee. I will try to follow the instructions people have been kind enough to list here this time. I learned my lesson.

[@letshev]

Time codes: 0:01 Cleaning 1:38 Descaling 4:21 The process of emptying coffee machine before long idol period Your welcome

[@jayboogie1357]

What the FAWK!! All this just to drink coffee? I thought I bought this machine for convenience to stop going to Starbucks !

[@lframirez5784]

Id recommended doing the step 1 "cleaning" after doing descaling... you'll see a lot still coming out.

[@TheEvanOf]

On the 6th of February I decided I wanted a coffee before my 7:45 AM train - the machine said it needed descaling - it's now the 9th of February and I have spent a total of probably 60 minutes trying to descale this thing and it seems like it's just on a perpetual water drain cycles that will never stop.

[@TheEvanOf]

I've just wasted another 30 minutes adding water to the tank for it to never actually finish the process. I'm going to return it now👍

[@nespresso]

Hello. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.

[@Bb-nq9cs]

The amount of rage I felt inside of me when my machine just stopped working and I realized I wouldn’t be able to use it again until I bought this special cleaner. Wouldn’t it be nice to include a sample when you buy the machine? So ridiculous all these extras you have to buy

[@MrBlahblahblah589]

You can use vinegar and water

[@shaderbytes]

haha , after watching this i was already smiling in antisipation as i scrolled down to the comments section - the best part was at some point in this most convoluted procedure they actually said "hold down the button while plugging the device back in".

[@mirandagray8149]

I DID IT!! ok so my machine refused to enter descaling mode and it wouldn't brew because it needed to be descaled and so I got desperate and found that if you use the cleaning mode but fill the tank with descaling solution it still achieves a similar result! Just follow it up with another cleaning round to remove any chemical residue

[@LifestyleofaFoodie]

This is really confusing. How about we just press the coffee button after we put the descaling solution in. Rinse everything, add more water and press the coffee button again. Now your machine is clean! BOOM!

[@nespresso]

It was not our intention to cause confusion, and we are happy to further assist anytime via our toll-free US number, 800-562-1465.

[@kev7co]

@@nespresso terrible . 2 Machines lost now

[@deniseelswick7958]

Just now reading all the comments. If it weren’t so sad it would be hysterical.

[@thekam3588]

I pressed the button for a minute and it never blinked and no water is coming out. Regretting this decision.

[@Katy.Is.Thy.Name.]

I have incredibly hard water, I have never needed to use a descaler on any of my water related appliances (My vertuo, hot water dispenser, and kettle) since I bought a $60 water filter from Bunnings and use that water in everything and I’ve never had an issue with calcium/limescale buildup. I just wish I could use it in my aquariums because the buildup on and around them is atrocious and so damn hard to remove! If you’re going to use filtered water though, it’s best to still check for buildup because they don’t remove it all, but in the 2 years I’ve been using filtered water, I haven’t had an issue yet!

[@vincepiperni7340]

I have always considered myself to be a relatively intelligent person (after all, I do have an honours MBA). But after watching this video and attempting the descaling process, I started to wonder if I was suffering from old age syndrome. Then… I read the comments from the other viewers, and I breathed a sigh of relief. The video is horrible -- not only because the video is badly written and muddled, but also because the actual descaling process created by the Nespresso team is very complicated. Especially for a machine that was created so that making good tasting espressos would be very easy to make. If I was in one of Nespresso’s focus groups and I was asked “how to make the product better”, my very first response would be to add 2 additional buttons: one for cleaning and one for descaling. These are very important procedures and they should be simple to do.

[@ckpetrillo]

I’d be fine using the same button, but just holding it for 7 seconds. I don’t get the hold it, lock it, unlock it, push button 3x fast, then lock again. Fill jar, unlock, re-lock, turn off, unplug while pushing button like you’re playing Twister, then doing it all over again? Where did the 2 pods come from if you were supposed to have emptied the machine before starting the whole process? Ack!

[@richardeliano9143]

@@ckpetrillo Exactly my question - first they say empty the machine and then a pod pops out. WHAT???

[@biggestcomplainer]

Yet they don’t care and don’t reply to anyone. I bet we could start a class action lawsuit.

[@patburns600]

Also not a bad idea to give a good wipe inside as well .

[@notyourrealfather]

I have this machine, and I have the Breville Precision Brewer, one of the most advanced drip brewers in the market. The precision brewer required you to just brew water with a descaling agent, and then brew with plain water to rinse. That's it. Why the heck does this need to be so complicated?

[@nespresso]

Hi Christopher, we appreciate your feedback regarding our descaling process. If you do require assistance with descaling, please contact us directly at 800-562-1465 and a Machine Expert will be happy to assist.

[@samvantol7385]

@@nespresso this coffee machine just sucks “contact our customer service” you shouldn’t have to contact customer service for something so simple like cleaning the machine. It’s just over complicated and trash.

[@jangripp9372]

@@nespresso Provided you speak Spanish

[@crystal4004]

I cut open my Nespresso pod poured it out into my French Press, added boiling water and bam…. Nespresso coffee. 😂 worked for me! Video on instructions to follow

[@davidheinrich7641]

I love how the "Instructions" that come with the descaling liquid have a list of things *not* to do, and then it just repeats those in other languages. I straight-up had to just search this online, and then I get this convoluted mess? I'm still confused, because the machine doesn't close all the way when it isn't "locked," yet the video shows it all the way closed. *Now* not only do I not really know how to descale the machine, but I I don't know if my machine is also defective. It might just be that the people who didn't think to include actual instructions in an instruction manual also didn't bother to shoot more than one side-shot of the machine to show how this actually functions... Fancy coffee isn't worth this bullshit.

[@nespresso]

We did not wish for the process to be difficult, David. If the attached link isn't helpful, please give us a call at 800-562-1465. bit.ly/39ZK1fv

[@theycallmetheboss]

@@nespresso you gotta overhaul your whole website and 'instructions'.

[@angelasayre3358]

@@nespresso Definitely NOT helpful.

[@MadsHagelund]

I asked chatGPT to make a concise list of how to descale, based on the transscript of this video: **Descaling the Nespresso Vertuo Next: Concise Steps** 1. **Preparation:** - Empty the drip tray and capsule container. - Fill the water tank with one unit of Nespresso descaling liquid and 0.5 liters of water. 2. **Enter Descaling Mode:** - Turn the machine on and let it heat up. - Leave the lever in the unlocked position. - Hold the coffee button for at least 7 seconds (button will blink rapidly). - Within 45 seconds, lock the machine by turning the lever left, then unlock by turning it right. 3. **Start Descaling:** - Place a 1-liter container under the coffee outlet. - Lock the machine by turning the lever left. - Press the coffee button to start descaling (machine will stop automatically after the first phase). 4. **Rinse:** - Empty and rinse the water tank and drip tray. - Fill the water tank with fresh drinking water and place it back. - Press the coffee button to rinse (machine will stop automatically when rinsing is done). 5. **Complete Descaling:** - Wait for the machine light to stop blinking and become steady. - Let the machine dry for 10 minutes before use. Your Nespresso Vertuo Next is now descaled and ready to use.

[@Sushicake666]

WTF??? I’m just going to buy a new machine when it’s time to descale it. So much easier 😂

[@MadeleineGX]

😂😂

[@pkbennet173]

😂😂😂

[@s.l2717]

To start descaling: -Preheat (either unlock and lock or press the button once) -unlock lid press and hold button 7seconds the light will flash red -lock and press 3 times in 2 seconds Voilà!

[@thelavendercrown]

Thank you so much!

[@klaudiaseitz3323]

That will start the cleaning cycle and NOT the descaling mode

[@clairenicholls8024]

Thank god! You just did it for me

[@Robzza06]

Thank goodness for your instructions…it finally did the descaling! Struggled the whole day ,followed Nespresso video all day without success . Not good Nespresso!

[@bethanyboardman1385]

Thank you that video is terrible

[@duchessx332]

I have never been so confused in my life. I feel like an idiot. Why is this so complicated. I’d rather just buy a whole new machine each time I think of descaling it 😂

[@jeffsherin9564]

Exactly! I’m calculating how much this will cost

[@fehercsongor7091]

I wonder how much money they saved by instead of giving the machine a dedicated descaling button, they came up with this insanely complicated procedure.

[@TheGologozo]

I bet it is not even about money or usability, but design and "elegance" . :)

[@romeodonnn]

My misses was like please watch this vid it seems confusing 😂😂😂

[@gaxcll]

Good god. I finally managed to get it to work but I’m not even entirely sure what I did that made it work 🙃

[@nespresso]

Hi! Please reach us through our Global pages on Instagram, Facebook or Twitter and we will gladly look into this for you.

[@mascosecurity]

As an engineer, after repeatedly looking, slowing down, stopping and trying to be accurate, I may have figured out where the fault lies... We're already spoiling it at the 7th second! We need 2 Nespresso Vertuo Next machines for cleaning and descaling! Should we buy a red one if we already have a white one, or can we have two of the same color? (half-joke only... why 2 slightly different machines in 1 instructional video, which requires a PhD anyway?)

[@x0Kamix0x]

What an extremely complicated process for such a simple task.

[@heatheralsbury7976]

Thank you everyone for the help the older machine was not this difficult!

[@GaniArslan.]

A button that makes descaling automatic would be very complicated, right ?

[@moejangda7321]

Who else feels like they’re on a damn bomb squad when trying to follow these instructions?

[@nespresso]

If the link is also not helpful, Moe, please contact a Machine Technician via our toll-free number, 800-562-1465. bit.ly/3nzSCdA

[@chrisa6950]

@@nespresso these instructions are ass.

[@loulozeau6966]

Thank you everybody who posted the instructions! So much easier than this video.

[@edwinvicta1394]

I followed these instructions and still having problems! I’m sending this back. Drip coffee machines wouldn’t tell you to do this.

[@nespresso]

Hi Edwin, we're sorry to hear this. We'd recommend contacting our Technical Team when you're with your machine on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available every day between 7am and 10pm and will be able to assist further. Many thanks.

[@athanasiablanou4954]

I should get a certification for doing this

[@BlueNGold09]

How does a coffee capsule keep getting in the capsule holder? She keeps saying to empty it, but is there supposed to be one in there when you’re cleaning it ?

[@nespresso]

Hi Luis, it is just a reminder to ensure there are no capsules in the chamber when you are descaling the machine.

[@BlueNGold09]

@@nespresso How often do you have to do this because I just bought the machine and based off all the comments about the difficulty for this I’m considering returning it . I literally just took it out the box yesterday and haven’t made a cup of coffee yet and I just tried the descaling process yesterday with my Vertuo Next with just water (just to see if I could do it) by following the steps in the manual and nothing happened when I would get to the last step. Which tells me when I actually have to do it, it’s probably going to give me problems as well. Not to mention mine would not connect to the Bluetooth even after I followed the troubleshooting steps of resetting the machine and trying again.

[@nespresso]

Hi Luis, we recommend descaling your machine every 2-4 months. We are sorry for the issues occurring with your machine. We would recommend contacting our Technical Team directly for further assistance. You can reach them by calling 0800 442 442(UK) or 1800 812 660(ROI), and selecting option 3. Many thanks.

[@pjorgeybrah]

@@nespresso Thats not a reminder! Just say REMINDER THERE SHOULD NO LONGER BE A POD, BECAUSE WE REMINDED YOU DURING EACH OF THE LAST THREE STEPS SO NOW IT WOULD BE HIGHLY IMPLAUSIBLE THERE IS A CAPSULE IN HERE and press on. What a silly confusion to create.

[@davelev4539]

@@BlueNGold09 Make sure your phone has bluetooth turned on in the settings folder. If that doesn't fix it, try changing the airplane setting. I have not tried downloading the app, but it seems like a lot of work for no benefit.

[@CAyou]

If you struggle like me you can use the app and start the process from there. Need to sign in for that though...

[@lillydragu3277]

Hello Nespresso, I wish I could say "great tutorial", but a lot of steps are repeating and/or redundant (we emptied the capsules like three times) and it becomes a head scratcher, as in ... "which step are we now?"

[@nespresso]

Hi Lilly, we're sorry to hear this. If you need any Technical support, please call us on freephone 0800 442 442 (UK) 1800 812 660 (ROI) selecting option 3, so we can troubleshoot and find you a resolution. We are available on this number from 7am to 10pm, 7 days a week. Many thanks.

[@lyndseysmith2423]

Best comments ever! I already haven't used my machine in weeks because of this. Now I'm about to throw it in the garbage! But at least I got some really good laughs 🤣

[@nespresso]

Hi Lyndsey, we're disappointed to hear you are having a machine issue. If you will call us at 1-800-562-1465 when you are near your machine we'll be happy to help.

[@mariahr1044]

Nespresso, please give us a more user friendly tutorial. This was brutal.

[@nespresso]

Hi Mariah, if you will call us at 1-800-562-1465 our machine experts will be happy to assist with your Vertuo Next.

[@maryannemedved8697]

@@nespresso You need to be reading all these replies and responses. I agree. I read the instructions, I called your helpdesk and went through all the steps with them twice and then they sent me a video that repeats itself. I guess my machine is clean because the pink liquid is missing from my container but seriously? Way too confusing.

[@KfamousG]

@@nespresso or maybe avoid us calling you guys twice (one to help with these horrible videos and a second to suggest) when your team is already reading these comments.

[@mikealmas9461]

This is bonkers!!!!

[@lindaskiffco385]

I've been trying to do this for days now. I am a really technically adept person and I just can't do this. WTF

[@editfarkas333]

Oh so many comments. I thought I was an idiot for not being able to do it. But the comments are more helpful than the video.

[@blee5325]

damn, and i thought the descaling on the vertuoplus machine was confusing... nestle should add a warning on their machine, “Only PhD graduates should operate machine”

[@ChrisThorne19]

Imagine being that stupid lmao

[@romeodonnn]

Imagine making this take most of your day on your day off work? 😂

[@fece2195]

Idk I have a PhD and I got it to clean but not to descale. After I hold the button in unlocked position and then lock it and press the button, it just flashes orange. This machine is a hunk of junk!

[@Albertojedi]

A BS in engineering must be equivalent to almost any PhD because I don't find this any confusing at all.

[@alibaba-xl7qg]

4 years & so many comments later, N didn’t make a new and better video? 😅 The descaling steps/videos really confuse me. I m glad I m not the only one here. Thanks, mates! Now that I think I m done; I will forget & and have to go through the same agonizing feelings and steps again. 😂

[@persimmons5390]

Every few months when I need go do descale, I come back to read the rage comments to feel better 😂

[@wellnesswanderlust5864]

@Nespresso I cannot fathom why you let this model hit sales stores with this cleaning procedure. I splurged on myself and bought this coffee maker because I’m a mother of two under two & I wanted a convenient pod coffee maker because my life with my littles is already absolute chaos, daily. I have loved my Nespresso maker more than any other coffee since having it, but this cleaning process makes me wish that I had never “splurged” on myself for it at all. My machine is unusable until I figure it out, meaning that I’m without ANY coffee & I have no idea when I’ll have time to spend over an hour on cleaning a coffee maker when I can barely keep up with the laundry, although I don’t sit down all day. Thanks for absolutely nothing Nespresso! Definitely didn’t need the disappointment or the stress.

[@nespresso]

It's not our intent to cause you inconvenience, especially under the circumstances. We'll gladly arrange for a machine expert to call and assist you. Simply DM your account and phone numbers, as well as the serial number if your machine has not been registered on your account. You may also call at your convenience, as we're available 24/7, at 800.562.1465.

[@randommusings48]

okay... I was going mad because I just couldn't get into descale mode despite following the instructions in the video or comments section. Turns out, 7 seconds is different for everyone. Apparently I'm a fast counter! I finally got into descale mode. Follow the instructions in the video or in the comments. Instead of counting 7 seconds, just hold down the button until it turns orange and then proceed to the next step.

[@jasonandes4235]

Stuck in descale mode fix: Run one whole tank and let it empty completely. Machine will stop. Fill tank again and press brew button one more time. Machine is now in clean mode, will run in spurts, and eventually complete descale process.

[@x-yz8661]

I successfully started the descaling process. Then it stopped in the middle, and the orange light flashed twice a second. When I pressed the button, it restarted for a few seconds and then stopped again... Now I have to do this again and again. I tried to reset it but failed. It will never recover from the descaling mode. What should I do with my thirty capsules left?

[@nespresso]

Hello. Please DM your Nespresso account number and preferred telephone number to be reached. We'll be happy to help assist you with descaling.