Nespresso Atelier - Descaling

[@choxoloxhsjdiek]

Thank you so much for this video! Very easy to understand! Thank you Nespresso for this convenience to your customers! Very helpful!!!!

[@nespresso]

❤️

[@dilarareyhan9538]

Merhaba. Bu videoda Türkçe çeviri desteği sunmanız çok güzel olurdu. Benim makinem bu kadar hızlı yanıt vermiyor ve su çok az akıyor. Ne yapabilirim?

[@nespresso]

Değerli müşterimiz, 444 20 21 veya 0800 211 01 00 müşteri iletişim merkezimize 08:00 - 20:00 saatleri arasında ulaşarak makineniz için teknik destek alabilirsiniz. Sevgilerimizle

[@awekinglinks]

Olururu ulduru kuru)

[@LimboWitch]

welcome back

[@labz9767]

Is this normal mine like takes hour? 😢

[@AstonishingSodApe]

Is it normal that my machine only drips very small amounts at a time during the descaling?

[@nespresso]

Hello, and thanks for reaching out. Please identify your location, so the respective team can assist you 🙂

[@AstonishingSodApe]

@@nespresso Portugal

[@nespresso]

Olá, AstonishingSodApe! Sugerimos que contacte a nossa linha de apoio de cliente, 800 260 260, para nos ser possível conseguir ajudá-lo. Obrigado e até já! ☕

[@whiterose6186]

Helpful 👍

[@nespresso]

👋 😀

[@Moonlight_238]

Hi! I have the same machine but I don’t know why but never comes up the indicator light. I do the descaling process just by myself after every two weeks. I’ve never seen it. Maybe I have a lazy machine. 😅

[@nespresso]

Hello! In order to serve you, could you please tell us in which country do you live? Thanks!

[@Moonlight_238]

@@nespresso Schweiz :)

[@ronaldbecker7128]

Way to early or you drink aot off coffee, sometimes it takes up.to like 3 months before indicator starts blinijng

[@Investor_2000]

People, please don’t use vinegar or other alternatives, as this may invalidate your warranty.

[@christlbeyers5422]

The machine doesn't respond when I press the two buttons.

[@dyalaalabdallah6855]

Clap your hands for me I did use vinegar 🙂🤌🏼

[@hsberber]

I also used vinegar because it is organic

[@Hyperbea]

Mine keeps turn on and of

[@nespresso]

We're sorry to hear about the problem you're facing. Please identify your location, so the respective team can assist you.

[@rnda.uwu.san.9594]

Hello, I did everything you said in one letter, but it was not done. What do I do? I want an answer because I don't know what happened in the machine. I want an answer.

[@nespresso]

Hi there, we're sorry to hear this. We would recommend contacting our Technical Team directly for further assistance. You can reach them by calling freephone 0800 442 442 (UK) or 1800 812 660 (ROI) and then select option number 3. Many thanks.

[@arcarifrederic7383]

Suite à ce procédé, ma machine ne fonctionne plus. Que faire ?

[@nespresso]

Cher Frédéric, Je suis navrée d'apprendre les caprices de votre Atelier depuis son détartrage. Pour vous venir en aide, il nous faut connaître ses symptômes. N'hésitez pas à nous en dire plus par message privé. Notre service Clientèle peut également prendre le relai. Pour cela, composez le 0800 55 52 53 (appel et service gratuits) du lundi au samedi entre 8 h et 20 h. Belle journée. Gaëlle

[@captainpipo]

Is it possible to use something else than NESSPRESSO Liquid AGENT ? Thank you

[@harryzefaa]

Yes! Once I used cheaper descaling tablets of a third company.

[@sumanpillay1007]

Do we get free maintenance? Machine older than 1 year

[@nespresso]

Hello. Can you please identify your country, so we could further look into this?

[@sumanpillay1007]

Hong Kong 🇭🇰

[@nil5321]

My atelier makes quite a lot noise while descaling processes, it that normal?

[@nespresso]

Hi Esma, we're sorry to hear this. We'd recommend contacting our Technical Team, so they can listen to your machine on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). Many thanks.

[@dogacan2590]

Türkiye’de kapsüller çok pahalı

[@alexopweg]

Thank you . Now I can sleep easily

[@drunkondandelions]

Their descaling agent is 100ml

[@nespresso]

Hello, may we help you?

[@ViktoriiaPalii]

How often I must clean nespeesso atelier? In instruction they say after 30 cycles. It’s mean after 30 capsules? Or what ? I make more but descaling doesn’t make light

[@nespresso]

We recommend descaling your machine with Nespresso Descaling Solution every 3 months or 300 capsules, whichever comes first, to remove internal mineral deposit that can build up, which can affect the flow, temperature and overall performance of your machine. A weekly cleaning will keep the brew unit clear of grinds and coffee residue.

[@yogislimited5889]

Thank you.

[@nespresso]

🙂

[@manuelmachado1426]

Preço

[@taniadominguez4685]

Helpful, but a little too fast. 😅

[@fantstic16]

Yeah at home i was like wait why did it stop?? Is there anything wrong with my machine then it started rinsing again😂

[@PhilipGolan]

Descaling after 30 coffees ? ? ?

[@nespresso]

Hi Philip, the frequency of descaling varies depending on how often the machine is used and the water hardness. When the Atelier's descaling indicator shows, the machine will continue to function for up to 30 coffees, however we recommend descaling as soon as possible after the indicator shows.

[@journey2inspire]

@@nespresso if the descaling doesn’t light up, should the machine be descaled before the indicator light lit as we had made hundreds of cups already…..

[@doctotravelFlorinAlbu]

Decalcifierea la nespresso atelier

[@ILTOMBA]

The paper manual is just horribly unclear. I don't know what to do to get this machine going and it is brand new. No information about an at the same time blinking cleaning and descaling signal. No descaling tab was included so I have to wait a few more days before I can use it. Why do I need to descale the machine before even have used it once? Very disappointing experience so far.

[@nespresso]

Hi Thomas, we're sorry to hear this, you can find instructions for the machine online at bit.ly/3kB3WYu. If you're experiencing issues however we would recommend calling our Technical Team on freephone 0800 442 442 (UK) / 1800 812 660 (ROI), selecting option 3. Our Technical Specialists are available from 7am to 10pm, 7 days a week. Many thanks.

[@nigelyeo9894]

It really depends on your water condition in your area to be honest. I descale about 18 - 24 months because our water is great where we are.

[@Investor_2000]

Due to poor lighting conditions during this video no colours on the display can really be seen, shame.

[@1nesher]

הדפדפת יותר יעילה ויותר זמינה .

[@KasarekKasarek]

Спасибо 🙏 😊

[@rajaaali7488]

ترجمة بالعربي

[@7427665]

I had the first... sorry... i have the first nespresso model, one of the first machines to arrive in my country, looks a small house "essenza" and still takes out coffee with no issues, never did descaling... now i am doing the descaling in the atelier after few months of use... haghhhhhhhhhhhhh... it shouldn't block the machine, just warn.

[@nespresso]

Hello, we would be glad to help you. Could you please provide us the country of your residence?

[@7427665]

@@nespresso Portugal !

[@nespresso]

Hi Ricardo ☺️ Thank you in advance for your preference and the feedback regarding the Atelier model. We invite you to visit the Service area of our website: bit.ly/3xKfFcK where you can find instructions and videos on how to use and maintenance your machine, as well as an area for Troubleshooting. Otherwise, you can contact our Customer Service free of charge at 800 260 260, to help you with the descaling of your machine. We also recommend setting the water hardness to the minimum, in order to increase the period between descaling, through the steps described in the following link: bit.ly/3bcpf0d Thank you for your understanding, see you soon ☕

[@mariapiatricoli6267]

Parla in italiano ore 12.09

[@Graziellabaccetti]

Italiano

[@sertacusta4473]

Please turkish

[@nespresso]

Değerli müşterimiz, Aşağıdaki web sitesi linkimizden Atelier kireç bakım işlemi için destek alabilirsiniz, nespres.so/a/ij1uqy Sevgilerimizle

[@M_49_M]

И чё?

[@procopio23]

Pior maquina que existe

[@captainpipo]

Is it possible to use something else than NESSPRESSO Liquid AGENT ? Thank you

[@nespresso]

Over time, and usage, the hardness of water may cause mineral build up in your machine which can affect the temperature, flow and overall performance of your machine. Furthermore, mineral build up can also negatively impact the taste of your coffee, often making it more pungent. It's not recommended to use other solutions as Nespresso Descaling kits are specifically designed to work with our machines for the best results.