Net Promoter Score in Law Firms

Net promoter score in law firms (and all business) is all the rage. Learn what it is, why you should ask, and how to get the most accurate scores to collect client feedback. Make sure to subscribe! www.modernlawpractice.com

[@ianlyngklip674]

Great information about using NPS and how to use them. I would love to hear more about how you use this and revenue targets to set bonuses. Thanks for the video.

[@ModernLawPractice]

For sure. I just posted a video today that may answer your questions. kzbin.info/www/bejne/m4GVg4mKoK6rpbs

[@Jameshartlaw]

Great video Billie! What is the book you recommend? I saw a couple on Amazon. Thanks!

[@ModernLawPractice]

The ultimate question 2.0 is the book that explains the background and use case for NPS.

[@Jameshartlaw]

I thought that might be the one - Thanks Billie!