Network Rail Class 37. Changed Controller, still problem.

[@tony-helmsdeepmodelrailwayoosc]

I have 2 Accurascale class 37’s in BR Green and factory sound fitted. I have the same problem with both, sound cutting out. The only way I have found to get the sound back on again is to tilt the locomotive whilst on the track until all the wheels on one side are off the rails, then wait a few seconds for the stay-alive to run down, then return all wheels back onto the track, sound starts again. I’m of the opinion that Accurascale know about this issue but have just kept quiet!! Because I purchased my second class 37 directly from Accurascale, I was given the opportunity to review this model on Accurascale’s website, I wrote a review detailing this issue, Accurascale took it down!

[@bluebellcentralmodelrailwa4064]

Thank you so very much Tony for watching my video and you leaving this comment. In my personal opinion ACCURASCALE ARE COMPLETE GITS. Luckily I sent my 37 back to them & got a full refund. Also I asked why Graham Foulston got a FREE SOUND FITTED 37 as shown on his KZbin channel. Their reply CATEGORICALLY DENIED THEY GAVE HIM A FREE LOCO. They said it was a replacement for one he had problems with. I've had so many problems with their sound fitted Loco's. Their Quality Control needs looking into. I've left negative reviews on their website about these, but they treated them the same as your reviews, they never published them. My advice to you Tony is to make a video on your KZbin channel, so the whole world can see your experience with them. It's not fair as we spend a fortune on their products & they treat us with contempt. All the best mate, happy modelling Tony. Cheers Kevin 👍👨‍🔧🤝

[@gordonhanning476]

Sorry to see you having problems with your 37. I am still waiting for mine to arrive it's just dcc ready as I don't do dcc. I will let you know how I get on with it. Great videos. Keep up the good work.

[@bluebellcentralmodelrailwa4064]

Cheers Gordon & thanks for watching my video and comment. People have told me to change cv 63 down to 150. We shouldn't have to do these resettings. What have I paid £260 for. I will have to try this so hopefully come Monday when I have time I will try resetting this & see how it goes, or doesn't go. ATB mate, cheers Kevin 🙋‍♂️🤝👍

[@LittleWicketRailway]

I wonder if the speaker is overloading the amplifier on the decoder. Appreciate this isn't really your issue to resolve, but are you able to reduce the volume by changing the CVs and see if you still get the same issue? Hope it all gets resolved for you. I've got one of these on order in the next batch.

[@bluebellcentralmodelrailwa4064]

Thank you so much for watching my video and comment. Yes I can try changing the cv using my Prodigy Advance2 Controller. Hopefully it will do the trick. I've not done it today as I'm still really P'ed off from yesterday. Will try on Monday after the weekends over. Cheers ATB Kevin 🙋‍♂️🤝👍

[@LittleWicketRailway]

@bluebellcentralmodelrailwa4064 yeah, changing CVs isn't really a fun Friday night job. Have a great weekend and please let me know how you get on 👍

[@bluebellcentralmodelrailwa4064]

@@LittleWicketRailway Will do mate, hope you have a good weekend. Will let you know how I get on. Cheers 🙋‍♂️🤝👍🔊🎼🦻

[@falken_gt4]

CV63 - change from 192 to 145

[@bluebellcentralmodelrailwa4064]

Thanks 🙋‍♂️🤝👍

[@tony-helmsdeepmodelrailwayoosc]

Hello again Just a quick update from my own perspective, using CV63 I’ve reduced the sound volume output on both of my Accurascale class 37’s from the default setting of 192 to 150. Since doing this I’ve had no more issues with the sound cutting out. I hope this information helps you resolve your sound issues.

[@bluebellcentralmodelrailwa4064]

Thanks for your info Tony. Im really happy this seems to have resolved your problem. Im not savvy with CV's, also Accurascale had advised me "it didnt appear to be this problem with mine". So I just sent the loco back for a full refund as Im so fed up with getting duffer locos off Accurascale. Really none of us should have to do these things. They should have checked these things out, but NO they send crap out & get us purchasers to find all these problems for them. It does really annoy me. But again I hope your locos will now be fixed & you get loads of free running, & pleasurable use out of them. Cheers Tony & thanks again. ATB mate, Kevin

[@chrisvaughan159]

Yes Accurascale have admitted their design relies upon 2 x 4ohm 'speakers in parallel which overloads the audio amplifier at worst blowing the chip. Schoolboy error I'm afraid.

[@bluebellcentralmodelrailwa4064]

Well I sent the piece of crap back to them & after sometime got a refund. Had used some of my points to purchase, so getting these back was a struggle. They don't automatically give points back so took a few weeks of bloody texting backwards on their stupid "customer services texting service". Don't know why they don't have phonelines that let you speak to someone. Even if you ask them they don't have phonelines. Still blaming Covid what a joke!!!!. Cheers Kevin 👨‍🔧

[@tony-helmsdeepmodelrailwayoosc]

@@bluebellcentralmodelrailwa4064 Hello! I suspect Accurascale don’t have anyway of contacting them by phone is because these phone lines would be overwhelmed by people complaining about their products..

[@bluebellcentralmodelrailwa4064]

@@tony-helmsdeepmodelrailwayoosc yes that is probably the true reason why we can't phone them. I've no confidence in their locos especially their sound fitted ones. Cheers Kevin

[@1tonyboat]

At 11.01 i heard 3 clicks which sounded like static , the same at 11.38 when you started up , could there be a issue with the stay alive capicitors ? i just purchased the `R O G ` 37 BUT DID`NT GO FOR SOUND ....yet ...

[@bluebellcentralmodelrailwa4064]

Thank you so very much for watching my video Tony & comment. Some of the clicking noises is from me pressing my controller function buttons. The click from the loco is very faint on video, but in real life I could hear it. Have been advised it was probably the decoder tripping from over heating. Then the Click was it resetting itself. Don't care now anyway as I sent the piece of crap back to Accurascale & got my Hard Earned Cash Back. Won't ever purchase another Accurascale loco again as I've now had 4 duffers off them. ATB mate, take care, hope your loco will work OK with no issues. Cheers Kevin 👨‍🔧🤝👍

[@falken_gt4]

Can confirm that changing sound volume down to 145 value in the CV solved the issue for me on 37402. Only problem I had with it, everything else is superb

[@bluebellcentralmodelrailwa4064]

Thank you so much for watching my video and comment Andy. Can I please ask " did your 37 have exactly the same problem as mine. Your loco was actually running for a bit of time before the sounds cut out, but loco was still running"? Asking this as Ive been told this fault maybe due to a decoder failing, not the sound volume. As it was moving no problem with sounds then sound cut off but loco continues to move no problem. Cheers & thanks again Andy. Chers Kevin 🙋‍♂️🤝👍🔊🎼👂

[@falken_gt4]

@@bluebellcentralmodelrailwa4064 yes, it would be when the sound level would peak and make a fzzzzt click sound and still move fine but you had to cut track power for 10 seconds before you could restart the engine and other sounds. I thought it was the stay alive causing feedbacks so I got the dcc concepts anti surge but that made no difference. I am assuming it is just tripping the circuit protection limits of the Loksound 5 decoder for the audio amplifier

[@bluebellcentralmodelrailwa4064]

@@falken_gt4 thanks for info. Will hopefully fix the issue. Cheers Kevin

[@bluebellcentralmodelrailwa4064]

I've sent Loco back & I've asked for full refund. I've just had it with locos not running properly. Hopefully won't take long to get refund

[@wamgoc]

I think it’s the decoder. My Manor is not loud enough and the volume can’t be set any higher than 145! So assume that if the volume was set above the same thing would happen!

[@harpinson]

I really like the look of the Accurascale 37, but for every good review there’s a horror story. Think I’ll wait a while.

[@bluebellcentralmodelrailwa4064]

Thank you so much for watching my video and comment. It is a lovely looking loco but as you say "theres loads of horror stories with problems". I have to try setting cv 63 down to a reading of 150. Thats what people have advised me to do. Im not familiar with changing cv's so hope it works. No one should have to do these things straight out of the box. Will see how it goes & I will be putting out a video of the outcome. I just hope it works. Cheers mate, ATB Kevin 🙋‍♂️🤝👍🎼🔊👂

[@airvisualltd3838]

does it do the same on a rolling road ? sounds more of a decoder problem, maybe its getting too warm then cutting out ? Sure Accurascale will sort it out they are pretty good if you need help. You could also remove the decoder, check the pins, and reseat it again incase its not seated properly, check the wires also

[@bluebellcentralmodelrailwa4064]

Thank you so much for watching my video and comment. I don't know if does same on a rolling road. I've now been advised to contact Accurascale Support before doing anything to loco. I will see what they say tomorrow. I just hate the hassle of sending stuff back. Hopefully if it needs sending back I will get a replacement that arrives back here with no issues at all. What ever the outcome I will put a follow up video on YT. So please keep an eye out for that in the future. Cheers & ATB mate, Kevin 🙋‍♂️🤝👍🔊🎼🦻

[@bluebellcentralmodelrailwa4064]

I've sent loco back & asked for refund

[@IVERJUNCTION]

Hello mate i had to watch this during my lunch break at work, i do apologise for not watching lately i am currently on day 9 straight out of 12 days straight at work 12 hour shifts, really tough times at the moment at work and in this HEAT, i wonder if and when accurascale get back to you, will they be delivering you a new loco to your door to say sorry for your bad experiences with them, as i watched a video where someone recieved a brand new loco for free from them 😜

[@bluebellcentralmodelrailwa4064]

No bother Danny. Work comes before YT mate. YT should be at the bottom of your thoughts. Make sure you take care working in this heat. Are you on about Graham Foulston & his free delivery off Richard Watson a few weeks ago. Well what do you think. There's no way little channel like mine gets the HUSH MONEY treatment off Accurascale. I'm honest as you know, so you get what I see. People have contacted me and said to change Cv 63 down to a value of 150. But really none of us should have to do such a thing. These locos should be perfect straight from the factory. Cheers mate Thanks for watching & comment. Take care ATB Kevin 🙋‍♂️🤝👍

[@chrish9974]

I’m afraid it’s the DCC chip It’s faulty. I had the same problem and ended up changing the chip and it works absolutely fine now.

[@bluebellcentralmodelrailwa4064]

Thank you so very much for watching my video and comment. Unfortunately I sent the loco back to Accurascale & got a refund. I'm just so tired of getting faulty locos off them I decided enough was enough & got my money back. I will never purchase another loco off Accurascale as I can't trust them to deliver goods that arnt faulty. I was looking forward to having this loco. So instead I purchased a Hornby Network Rail yellow 37 & I will be fitting a TTS Decoder into it. I'm glad you got yours sorted out. Thanks again for watching, hopefully you have subscribed to my channel & watched some of my other videos. All the best, cheers Kevin 👨‍🔧🤝👍

[@chrish9974]

@@bluebellcentralmodelrailwa4064 many thanks Kevin. If it helps The locos are absolutely fine. Unfortunately accurascale appeared to have purchased a large quantity of faulty DCC sound chips and that’s where the problem lies. Rather than getting a refund from accurascale, I sent my loco to Legoman biffo he confirmed the same. Loco is back with me with a brand new ESU Chip and it works very well. Hope this helps Chris

[@BritishRail60062]

I am sorry to hear about the problems you are having with Accurascale. They are usually very good with customer support. I think I will get a Bachmann Class 37 instead after seeing this video. As for Graham Foulston, he stopped speaking to me when I came back home to Northern Ireland back in 2017. If Accurascale will not solve the problem, send the model back to them for a full refund because you are covered by the 1979 Goods Fit For Purpose. Just don't take any shit from them mate. If they cannot or will not give you a satisfactory service, then use another supplier. The Bachmann new Class 37's are only a wee bit more in price but they will work better. ScaleTrains has way better customer service than Accurascale does. I was going to buy their Class 31 and Class 50 but after seeing this. I am not investing into a company that doesn't care about its customers. If I get one of their models. I will go for no sound and use a retailer. Peter.

[@bluebellcentralmodelrailwa4064]

Thank you so very much Peter for watching my video & comment. I am really fed up. I was looking forwards to getting this model as they have been in the pipe line for so long. But alas I wish I hadn't bothered to order a 37. I wasn't going to order 1 not after the crappy 3x 55's I have off Accurascale. But I thought this Network Rail 37 looks so good, so I gave Accurascale another chance hoping these would be OK. But how wrong I was. Hopefully I can get something sorted with them tomorrow. Let's wait & see eh. All the best mate, take care. Kevin 🙋‍♂️🤝👍

[@andrewmeah3082]

I think Accurascale have a good afternoon service if you contact them they will ask you to send it back and will get it sorted for you

[@BritishRail60062]

@@andrewmeah3082 I would think so as its still under warranty. I am sure my friend Kevin will make his final decision on this matter.

[@bluebellcentralmodelrailwa4064]

@@andrewmeah3082 Hi Andrew I've sent it back & asked for refund. I don't want any more crap locos off them. Every loco I've had off them has problems. Wagons & Coaches are great but locos Crap

[@bluebellcentralmodelrailwa4064]

@@BritishRail60062 cheers Peter. I've sent the piece of crap back & I've asked for full refund. Don't want any rubbish locos off them ever again, that's 4 now all with problems. This time I bite the bullet & asked for my money back. The only loco I will ever have off them from now on would be a freebie that's if Richard Watson turned up at my doorstep with it, fine chance of that ever happening with me. Cheers Peter, take care my friend 🙋‍♂️🤝👍

[@jetmec]

You need to send it back mate

[@bluebellcentralmodelrailwa4064]

Thanks S for watching my video & comment. I'm bloody fuming mate. Always getting crap stuff off Accurascale. Hopefully they will watch these videos & get back to me. I will go on their chat thing tomorrow & see what they say. The big problem is YOU CANT PHYSICALLY SPEAK TO THEM AS THEY DONT TAKE PHONE CALLS. And for customer services that's crap. Hope you & M are ok mate, ATB Kevin 🙋‍♂️🤝👍

[@jimkeenan7211]

Since I got back into the hobby three years ago, I have always bought Hornby locos. Almost 20 locos, only one problem, phoned the Hornby guy explained the problem, sent the loco back and it was returned, fixed in 4 days. My problem was a complex issue with the decoder. When I hear stories like yours and you are far from being the only one, I just wonder about all these people who snear at Hornby. Get your money back and go Hornby. Now that HM7000 has come along you can get great sound for £60 instead of the ,£100 or so Accurascale and the rest charge.

[@bluebellcentralmodelrailwa4064]

@@jimkeenan7211 thanks for watching my video and comment Jim. I'm so F off with getting crap from Accurascale all the time. 3x 55's all had problems. I was hoping the 37's would be OK. But alas I was wrong. Just hope I get some joy when I contact Accurascale tomorrow. Cheers mate ATB Kevin 🙋‍♂️🤝👍

[@user-eb8ld6kn8t]

Looks great

[@bluebellcentralmodelrailwa4064]

Thank you for watching my video and comment. It might look good but running around with the sounds working is a problem. Ive been advised by modellers to adjust cv 63 & put in a value of 150. I will have to try that & hopefully it will fix the problem of the sounds failing when running around on track. Thanks again, cheers mate. ATB Kevin 🙋‍♂️🤝👍

[@tmcg972]

Another issue with these locos. I would go for a refund. Bargain or not, it just has to work properly. I am surprised that there are so many issues, but AS are just getting praised in press and forums. I had problems with AS locos and returned the Deltic and the 37 and cancelled the 50. Just be prepared to wait for ages, as they are dead slow on refunds. If they release a better loco, I might buy it from retailers, less hassle and quicker service.

[@bluebellcentralmodelrailwa4064]

Thank you so very much for watching my video and comment. I have sent it back, & I have asked for a full refund. Don't worry I will be on their case if they don't refund me back in a timely manner. I paid with some of my points credit & the rest on credit card. So I expect the money back & I would like also the points I used recredited. I know they will take the points off me that they gave me for buying this, & that's acceptable & understood. I really have had enough with Accurascale locos. I've got 3x Deltics all with problems. I'm just so fed up with the crap I keep getting. I put out honest reviews but then people attack me in comments. But this is how it should be. Its my personal experience with them. But I can't see them giving me a free loco (like they do with some people) as a sweetener. People slag Hornby off but most of the time I've not had any issues with their stuff. Infact I just sent off for a Network Rail yellow class 37 from their railroad range, & I can bet that runs flawlessly. Thanks again mate, ATB Kevin 🙋‍♂️🤝👍 ps I do like Accurascale wagons, coaches & accessories. So in future they will earn revenue off me with these, but no locos

[@dieselterminal97304]

No need to be so negative in the title for a simple issue. If it gets easily fixed, which it more than likely will then its not a waste of £260. These models from Accurascale are incredible value for money, and have seen hundreds of posts of the 37s and examples that work flawlessly. In every batch of product, this is the same with everything, there will be the odd failure. That’s just the way of the world.

[@bluebellcentralmodelrailwa4064]

So how many Accurascale 37's have you bought. As you dont mention anything like yours is OK. If its easily FIXED I planned on CHANGING the description of videos. But I pay for every model with My Own Money. I dont get given Free Items to review. So I feel I have the right to Tell It As It Is. Its a review of my experience with this item. The thing is Its Not An Isolated Incident, Sound Issues have happened to many peoples models, & dont forget How Many More People are out there who have had problems but haven't let the world know.

[@dieselterminal97304]

@@bluebellcentralmodelrailwa4064 Many and they all work flawlessley. Was just saying not to be so critical that people are being put off investing their money into Accurascale. Mine were payed for with my own hard earned money.

[@bluebellcentralmodelrailwa4064]

If you please take a look I have changed the 2 videos Thumbnails & description. I was just so mad Thursday when I tested this duffer, that's why they were like that. Hope you now are happier with me. Cheers & thanks for watching video & comments. ATB Kevin 🙋‍♂️🤝👍🔊🎼🦻

[@StormmyStormmy]

I had a few issues with their nuclear flask wagons, i was pretty annoyed about it, i got in touch with them about it and within a couple of days they sorted the main issue, a few weeks later they sorted another once the part came into stock, regardless of the situation they will sort it out, not everyone will have a 5 star review, that is genuinely the way of the world.

[@bluebellcentralmodelrailwa4064]

@@StormmyStormmy Hi, can I please ask what problems you had with the nuclear flask wagons set. Was it the FNA sets as I was looking at maybe purchasing these. Wouldn't like problems again, so this is why I'm asking. A reply about this would be very much appreciated and helpful. Thanks Kevin