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The new feature Allow Multiple Opportunities for a Contact in Workflows enables you to manage opportunities within workflows by giving contact-opportunity pairs its own workflow execution as individual combinations.
⭐️ How Will This Feature Work?
For example, let’s say you’re offering Product A and Product B. Once the contact interacts with these products you have the same follow-up process with a text message.
If "Allow Multiple Opportunities" is OFF:
"Product A" is updated on 1/1/2024 at 8 AM, and an SMS is sent to John Doe.
"Product B" is updated on 1/1/2024 at noon, but the SMS action is skipped.
If "Allow Multiple Opportunities" is ON:
"Product A" is updated on 1/1/2024 at 8 AM, and an SMS is sent to John Doe.
"Product B" is updated on 1/1/2024 at 12 PM, and another SMS is sent to John Doe.