New high-tech smart gates locking in 'shoplifters' at Coles | 7 News Australia

Supermarket giant Coles is facing a customer backlash over its latest weapon against shoplifters.
High-tech security gates have been installed at several Adelaide stores, locking in shoppers who try to leave without paying. Subscribe and set 🔔 » 7news.link/YTS... |
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[@kylzcassidy4488]

Billions of dollars in profit and Coles is crying poor.

[@ix-Xafra]

What about customers being stuck behind an enraged methhead who 'forgot to pay'

[@bullterror5]

😂

[@wendychetcuti]

Well let’s see if the prices go down bet they dont

[@rebeccamcdermott1823]

Wouldn't have so many shoplifters if your prices weren't continuously rising

[@james182001]

Had one of these gates yesterday not open for me following paying for my groceries. I just pushed it open very easily. Will not be stopping any shop lifters that’s for sure.

[@JDMJesseee]

They have to be able to be pushed open incase of a fire, imagine the stirling woolworths fire and people stuck in the stuipid self services area

[@Nick-1992-SRB]

The way it should be millionaires and billionaires these evil companies need everything stolen out of their shops bread 🍞 costs $5 + yuck 😡

[@cookie5335]

Wow australia is a mess

[@paulsandford3345]

What if there's a computer malfunction and the wrong person gets locked in, won't that be a criminal offence of deprivation of liberty?

[@RobbieRSA]

How long do you think it takes to prove you paid for your goods? It's not a 10 year prison sentence sweetheart! HTFU!

[@paulsandford3345]

@@RobbieRSA don't care a shop doesn't have the right to prevent anyone from leaving, if they have not committed a crime!

[@jezza4193]

Yep. A knob

[@yinyang2385]

​@@RobbieRSAhaha EXACTLY! well said.

[@yinyang2385]

​@@paulsandford3345stop being a Karen

[@glentaylor7382]

If Coles do this they need to take in consideration people that dont steel but gate says you did you should be able to take Coles to court

[@Unknown70896]

That's a physical restraint that isn't lawful. If they want to accuse someone of stealing a machine, it should be just as liable as the company for emposing this on customers. Then again we can shop elsewhere.

[@jamesshepard8297]

*steal*

[@magdazentai149]

Nah wrong answer

[@shaneo3811]

So the gates talk to you now 🤔

[@remyfanggidae3277]

Hope it wouldn't cause more abuse towards staffs by angry trapped customers😮

[@James-kv6kb]

Absolutely no sympathy when they're the ones causing the problem in the first place ,people have to eat . Sure they will always be shoplifters but not like now which has been caused by corporate greed

[@jpercy4811]

System failure locks in an innocent customer.. a “false imprisonment” a class action law suit will hurt.

[@kimpappas9483]

Take a breath.

[@mariohabjan967]

Yep 💯

[@shaneo3811]

Internet lawyers 😆

[@liam9b9t93]

@@shaneo3811 In NSW if you are locked in a store, a member of staff has to specifically witness you stealing something lol. An AI tracking system does not meet this criteria. Wdym "internet lawyers" 😂😂.

[@shaneo3811]

There is not current laws dealing with AI especially in security it's a grey area . I really don't see a problem with em people who complain are obviously doing the wrong thing .

[@_rob_.]

Just quit shopping there. @1:05 she said it. The truth.

[@liatmarmur4368]

Get rid of self-checkout and you won't need these gates. I never use self check out, not even for one item. I think they are just an excuse. They could afford to pay someone for security. The profits were through the roof.

[@Bluberry31]

It’s called being lazy. Yeah they can pay a checkout person what… 20 bucks an hour or they can make you do it. It’s lazy against saving money. Don’t blame them

[@jacquelinebell6201]

I always use manned checkouts in the grocery store. If I beep going out it's easy to check against my receipt. Just have a person there.

[@Bluberry31]

@@jacquelinebell6201 lazy

[@DailyDoseofSpace.]

cheaper for business to not have to pay people. therefore, they use self checkouts. pretty sure any business would do that

[@alexeykakorin399]

Same I hate packing my bags. The only good thing about self checkout is I accidentally forget to scan all my items and sometimes if I’ve got a watermelon I’ll accidentally weigh it as potatoes 🤷‍♂️ I don’t know why people are complaining about groceries being expensive because I’m getting a bargain. These self checkouts are life savers and there’s no amount of silly tool to stop people from getting a bargain because no staff member is going to check the bottom of the bags or get me to empty it all out so they just let me go 😂 they want to be cheap and dirty so will I.

[@potato_kake]

This is conditioning public to upcoming digital ID. NO ID, NO ENTRY ⛔⛔ NO FOOD

[@wilmasmith753]

What if there was a fire?

[@Skatted]

You must finish your shopping

[@cadejust6777]

@@Skatted 1. What If There Was A Fire 🔥 2. What If There Was A Volcanic Eruption 🌋 3. What If There Was A Flash Flooding. 4. What If There Was A Lightning ⚡️⛈🌩 Strike 🪧 5. What If There Was A Bomb 💣 Inside 6. What If There Was A Knife 🔪 Wielding Maniac. 7. What If There Was A Sword 🗡 Wielding Maniac. 8. What If There Was A Axe 🪓 Wielding Maniac. 9. What If There Was A Homicidal Maniac. 10. What If There Was A Tsunami 11. What If There Was A Earthquake 12. What If There Was An Asteroid ☄️ Heading Towards Earth 🌍🌎🌏 Or Striking Earth 🌍🌎🌏

[@kayelle8005]

I’m curious to know how long the gates stay open. I have a disability and I’ve been caught in automated gates before because they require people to move quickly through them.

[@cadejust6777]

@@kayelle8005 They Only Care About Profits.

[@yinyang2385]

​@@cadejust6777what if you needed to pee urgently? Nevermind I suppose you could always grab an adult diaper off the shelves

[@stevenfaulkner9784]

It is punishing the honest people for those who are dishonest.There are other ways to deal with those who choose to steal.

[@Bluberry31]

Like… give some examples if you so smart. It’s a gate… deal with it

[@yinyang2385]

Welcome to life. Security measures are put in because of the dishonest. If you worried about being punished because of other people don't take flights cause you need to go through airport screening and have your luggage x-rayed and I'd also avoid the metro where you scan your ticket walking through gates and oh theres cameras watching you in most places so better yet don't leave the house

[@liam9b9t93]

@@Bluberry31 Because a gate that someone can easily push open or jump over will definitely stop shop lifters? People need to stop shopping at these big companies that do not protect their customers privacy. The real reason they are implementing these "security" measures is that they make a lot of money from the data they gather on customers shopping habits, it has nothing to do with shoplifting lol. These gates are just a guise to make shoppers think they're being tracked for shop lifting prevention.

[@franksting]

@@Bluberry31 Ladies and gents we have the astroturf

[@franksting]

@@yinyang2385 Ladies and gents we have the astroturf

[@Top_Hat_Sabo]

Why is it so hard to track people with that software, but remove the gates? If someone has been caught stealing, Coles or Woolworths should be able to hand that footage to the Police and they should take care of it. I’m gonna stop shopping at them if these gates come to my stores as there are countless potential problems… I could get stuck behind someone who is trying steal and is now going on a rampage because he’s been locked in, I could get falsely accused like I’ve had done countless times now with just the “unexpected item in bagging area”, and so on… Overall it’s going to falsely accuse quite a few people and it’s going to slow down the traffic getting through there which is surprising considering Coles and Woolworths want to rely on Self Check Outs but now are going to make them even slower, great job! 😂

[@chrisismail]

If you get falsely accused, and you're not guilty. Who cares you're not guilty. The reason why u lock your front door to make it harder for people to come in and take things or damage your house or your family. Unfortunately it's the same as what the supermarkets are doing. Protecting them self

[@middlecovemotors2474]

​​@@chrisismailBut then it would appear to be false imprisonment by a commercial entity.

[@mariohabjan967]

Police don’t care about coles

[@Top_Hat_Sabo]

@@chrisismail *“protecting themselves”? This is one of the 2 supermarket chains that reported record breaking profits while majority of the general public have been complaining about grocery prices being too high for more then a couple years now? 😂*

[@shaneo3811]

Cops can't do a thing , you can't steal up $300 worth of items before you get a criminal record other wise if it's under that it's just a fine .

[@abigailbooth7994]

This screams FIRE HAZARD what if the gates malfunction terrible idea!

[@natenate4965]

One would presume they're connected to the fire system and would open in an emergency, most people aren't going to stand behind that thing if a fire broke out, generally a staff membet a few meters away, or if a fire started go back through the open entrance and exit the store via a normal checkout, nobody is going to stand at the closed gate while the store burns around them, common sense would kick in.

[@markpatterson2811]

Coles and Woolworths if you weren't price gouging this wouldn't be so bad , you steal from the public always but then complain and if ai is watching me in a supermarket I go aldi just because it's a disgrace , I also do not use there checkout yourself system, they're supposed to at least do that

[@aaroncincotta6305]

All part of the ever increasing Prison Planet.

[@snittyz]

This is fine if it works. It's not fine if it locks random people in who have paid like usual and done nothing wrong. Hopefully it's not as useless as the self service.

[@cadejust6777]

Oh 😧😮😯 Please 🥺 Its About Social Control Besides Coles And Woolworths Are The Real Criminals Were Just Evening The Plainfield Ourselves LOL 🤣😂

[@RobbieRSA]

The "self service" is only as "useless" as the SELF part...😂 It's not rocket surgery matey. Swipe. Beep. Swipe. Beep. Swipe. Beep. Tap. Beep. Hooray!

[@Thefess]

​@@RobbieRSAmore like beep, swipe, red light wait for worker for 5 mins to assist you, beep, swipe, red light wait for worker to assist you, beep, swipe, wait for worker to assist you, tap, beep, frustrated. Hooray

[@snittyz]

@RobbieRSA I'm guessing you have never experienced the constant 'unexpected item in your bagging area' when swapping out a bag, when the screen stops you from scanning and forces you to 'get assistance', when you have a screaming baby making it all so much more fun for everyone. I wish I was as lucky as you, a 20 something boy that only needs to buy an iced coffee milk and a few chocolate bars.

[@James-kv6kb]

If I'm going to be forced to use self service I want a 10% discount because I have to do everything myself

[@J8_official]

Breach of privacy? How is whether you paid or not a matter of personal privacy?

[@jcampbell6822]

It's the device following you around the shop, tracking your movements, where ever you go, checking you out in the shop. This what I believe, they meant as breach of your privacy. Not the gate part

[@cadejust6777]

@@jcampbell6822 Exactly 😊

[@donnamckenna1509]

This has nothing to do with stopping shop lifters. This is once again a control tactic to decide who can buy food and who can't in the future.

[@potato_kake]

💯💯💯

[@tippytee]

Well I’ve been racially profiled a few times already this year so let’s see how many more times I’ll be done with the gate system 😂 keeping in mind everyone the big duopoly made 2 billion dollars in profits while we all pay $11 for a block of cheese and then some. These dystopian times are truly frightening!

[@nutmeg0144]

Well this is the price we pay for criminals, and with the influx of races from poorer countries clogging up Australia its only going to get worse. I don't blame them for these harsh alternatives

[@James-kv6kb]

​@@nutmeg0144I'm sorry but I'm not going to agree with you on the refugee thing . We have allowed these big companies to take over just like Google who crushed small business crushed the competitors and do what they like and until we stop allowing these corporations to do this and use local businesses they're just going to keep deciding what they want to do with nobody able to stop them.

[@liam9b9t93]

@@nutmeg0144 Crimes drastically dropped over the past 30 years, these shoplifting systems are just a guise for Coles to collect more and more data on their customers shopping habbits. They make a lot of money off of this data.

[@raistlin8648]

No thanks, bring back paid cashiers, the losses increased after self service took over. Self service should've just been an express lane for 12 items or less. Cost of living crisis, stems from companies making people redundant by moving to digital and AI integration. Less jobs around = less money being earned = less money being spent = less profits being made = rising prices to cover losses = less items being paid for = increase in loss prevention costs = increase in prices to cover losses = less items being paid for = increase in loss prevention...... repeat as necessary. And no it's not the only reason, but it's part of it. 😂

[@monsterrawr3094]

Hmmm not always. Thieves have already seemed to of found a way out 😅 the gate opened for a customer who was the next aisle over from mine, Someone who paid & then the gate didn't shut right away...it takes a bit & we'll someone who was ready to steal just walked out casually with everything they could in their arms, pockets & hands. The coles workers couldn't do anything about it.

[@tarahstephens673]

Didnt coles make like a billion dollars profit? Instead of these upgrades why not hire coles security. Like jbhifi. Higher crime areas, higher pay more staff. Im sure there are people out there who would like to get involved. You cant expect the cops to be chasing all these shop lifters, they have better things to do. 2 days ago, I seen an Aboriginal couple (no im not rasist) walk out with a hand full of items. Food stuffed in their pram. The girl at he selfserve, ( tiny in comparison) could only follow them saying "excuse me". They ignored her and left with what im guessing was over $200-$300 in meat and ice coffees. It made me so mad, i wanted to chase them but another staff member said its a common thing and that safety is more important. I highly doubt that little girl would want to be stuck behind closed doors, people can be unpredictable and agressive when cornered. Good thing i always print my receipt as proof of purchase, cause if those doors do not open. I will cause a scene. I dont think staff are ready for the wrath of us honest shoppers.

[@kimpappas9483]

That’s a disheartening story. My mother told me of similar incidents she went through. Unless police 👮‍♂️ or security is waiting on the other side not much they can do. I’m sick of the minority driving up prices to cover for these thieves. I know detaining a thief is unsafe. But ultimately if they know there is a security gate (and they will case a store before attempting theft) they know it’s an obstacle and will move to another (easier target) store. It’s more about a deterrent than locking someone in. A thief heads to a store with access in mind.

[@GamingExpertmtt]

Getting ridiculous

[@sebastianmonroe5474]

These gates are contrary the National Construction Code for fire safety egress purposes. D2D10 Exit width not to diminish in direction of travel 2019: D1.6(g) The unobstructed width of a required exit must not diminish in the direction of travel to a road or open space, except where the width is increased in accordance with D2D8(1)(b) or D2D9(a)(i).

[@j2simpso]

You're referring to the United States, mate which has building codes! Over here in Australia there aren't any codes!

[@elmohead]

@@j2simpso we have similar codes. This is unlawful.

[@bushtyga5472]

This thing closed and squashed my hands in the glass

[@kayelle8005]

Did they give you any compensation?

[@bruhmoment3379]

that literally can't happen with them lol

[@nicofish3100]

To all the Australian "Sheep". .. .... There are other cheaper options than Woolworths and Coles!!

[@horaciolongbottom2556]

If the extortion prices weren’t so insane, people wouldn’t be forced to steal food.

[@yinyang2385]

Really? Anyone willing to steal is going to do it regardless. If you're morals don't permit you from stealing you're not going to steal no matter how expensive an item is. You think people who are stealing cause they choose to spend hundreds of dollars on their drug addiction are suddenly going to start paying if the prices were cheaper? Some of these people ask you if you have a dollar to spare

[@yinyang2385]

@@carringtondale provide evidence of these so called fact you claim. Also by your paranoid logic accusing me of being part of some company I can just as easily claim you must be a thief.

[@joanneguerrisi888]

Probably would not happen of they has cashiers instead of self serve..

[@rinnahdunster9744]

If you're doing the right thing no problem if you're stealing then? They're within their right to help control stock loss. These people saying breach of privacy once you leave your house you're fairly much under surveillance everywhere you go.

[@wendinorthcott139]

A breach of privacy… what a load of bollocks. People have cameras on their houses to stop theft etc… why can’t Cole’s. If it prevents stealing … it’s a good thing. But Cole’s does need to be mindful of computer glitches that may happen and someone is accused of theft but is innocent.

[@kerrystonec2485]

The simple and easy solution to shoplifting is for all these greedy supermarkets to stop raising their prices.. they have billions of dollars in credit that has come from the hard workers who are doing it tough but are still having to pay these ridiculously high prices just to survive.. Governments should be able to set pricing hikes so as not to benefit the greedy companies bit to help the normal average person at least live comfortably and not worry if you can feed your kids a decent healthy meal tonight. These company bosses disgust me with their greed..most people would only steal as a last resort to survive..

[@sams-lo6lc]

the price rises is the real theft

[@Royal_BloodLust]

Supermarkets wouldn't need these gates if you 1. Stop taking away cashier jobs and replacing them with computers.. 2.. Bring the pricing down on groceries... Coles and Woolworths put the pricing up due to Covid and blamed logistics... Okay but since the reopening of the county, world, logistics and the economy your prices haven't dropped and continue to stay high? Government needs to look into this issue ORRRR the Government needs a overhaul....

[@kylzcassidy4488]

Its not about theft, its about bringing in social scoring, in China you gain and loose social credit points based on what your purchase.

[@potato_kake]

💯💯💯

[@magdazentai149]

Breach of privacy!! What a stupid answer. If you are not Quilty don't worry. Before loss prevention officers were watching customers now are cameras. I am for it

[@raistlin8648]

Yes, I agree. HOWEVER. Now those loss prevention officers monitoring the cameras don't have a job, with less money In their pocket and the cost of living increasing every day how long until they are the ones trying to steal a loaf of bread to feed their family? Self service checkouts invited people to cut corners and not pay. So having contingencies to reduce loss is good. But stop removing paid employee's I'llmostly shop IGA or equivalent, yes prices may be higher, but at least I mostly deal with a human being that has a job...

[@PurpleDragon-nw7vn]

Boycott incoming.

[@TerreFeil]

its illegal to keep people hostage in a service staion yet coles ect violate our humanRights

[@TheSukhbirgrewal]

Go support small businesses then.

[@gallijessfilms7058]

Now you no why cash is best

[@sebastianmonroe5474]

And also NCC refers to: D2D15 Discharge from exits 2019: D1.10 (1) An exit must not be blocked at the point of discharge and where necessary, suitable barriers must be provided to prevent vehicles from blocking the exit, or access to it. (2) If a required exit leads to an open space, the path of travel to the road must have an unobstructed width throughout of not less than- the minimum width of the required exit; or 1 m, whichever is the greater. (3) If an exit discharges to open space that is at a different level than the public road to which it is connected, the path of travel to the road must be by- a ramp or other incline having a gradient not steeper than 1:8 at any part, or not steeper than 1:14 if required by the Deemed-to-Satisfy Provisions of Part D4; or except if the exit is from a Class 9a building, a stairway complying with the Deemed-to-Satisfy Provisions of the NCC. (4) The discharge point of alternative exits must be located as far apart as practical. (5) In a Class 9b building which is an open spectator stand that accommodates more than 500 persons, a required stairway or required ramp must not discharge to the ground in front of the stand. (6) In a Class 9b building containing an auditorium which accommodates more than 500 persons, not more than ⅔ of the required width of exits must be located in the main entrance foyer. (7) The number of persons accommodated must be calculated according to D2D18.

[@marksmart9754]

Just another thing that makes you uncomfortable shopping in a supermarket.

[@ChrisTheMagical12]

I see the Coles ones at salamander bay. But i don’t think i’ve seen the woolworths ones.

[@shaneo3811]

Not stopping here coles and woollies will have an online app were you upload funds to before entering store no money no entry

[@BloxGamer6]

I purchased a giftcard and the gate opened during the giftcard activation and then it closed because a staff member closed it and then they had to re-open it. There should be a way to scan your reciept 1 time. Gate opens for 20 secounds instead of staff opening it constantly

[@RascalandClog]

They go off occasionally when walking through them and haven't taken anything. So as long as they're ok with massive lawsuits. Go ahead. You cannot contain any one without proof, or you can sue them.

[@neiliewheeliebin]

I had one guy ask me for a box which he then used to carry stolen goods straight through the self serve checkouts, they literally just walk out with bags full of makeup

[@GamingExpertmtt]

They'll just step over it

[@kellymcfadden1702]

As a retail worker of many years and a armed robbery victim detaining someone causes more serious problems and sometimes even fatal outcomes. In retail training one of the first things we are taught is never to detain someone. Just recently I've had to sign paperwork to say just this.

[@nicolerutherford5509]

Let’s hope they install TRAINED security guards INSIDE those gates. Everyday staff shouldn’t have to deal with irate customers that can’t get out.

[@user-error-420]

Of Coles didn't rip us off we wouldn't have to steal

[@nicolerutherford5509]

@@user-error-420 Unfortunately everything is expensive, it’s the greedy world we live in. Imagine going into a store to steal food and then abusing a 16 yo kid for your shitty actions. Staff don’t set the prices, they’re just working so they can pay their own bills & don’t deserve to be abused by someone stealing.

[@user-error-420]

@nicolerutherford5509 oi I said I steal not abuse ppl. But if you work for a company that rips ppl off. Well stuff them too. Go work for IGA then lol locally owed and operated.

[@PurpleDragon-nw7vn]

Next it will be "you can only pay with facial biometrics and DNA 🙄 automatically deducted from your account, HOW CONVENIENT, no budgeting for you.

[@1964wingman]

If your not shoplifting then you have nothing to complain or worry about. Simple

[@elizabethpose3262]

Get rid of all the serve services and give people jobs that’s what we need .

[@filmsr4ever_andever863]

❤

[@koober7909]

coles worker here, idk about other stores but for us, we’re told to just let angry customers out the gate instead of escalating. we also aren’t to purposely shut gates on anyone and we can just open the gates with a remote. the actual door housing is on a swivel which although is alarmed, acts as an emergency “panic release” thought id pitch in

[@mariohabjan967]

It’s illegal and it will be taken down, a physical restraint or barrier preventing someone leaving or someone’s freedom for no legal reason is totally against the law

[@dougtilley5977]

Should be no problem if people pay for their goods, simple as that, @@mariohabjan967

[@sams-lo6lc]

maybe it's just there for the next lockdown lol

[@thefloofypack3776]

What’s the proportion of thieves versus good shoppers ? 1/1000? 1/10000? Why are you punishing the majority because of the acts of a minority ?

[@mariohabjan967]

@@thefloofypack3776 4 days ago they had 20 people at any one time at these times 5 people were just walking straight out, and only zero staff monitoring and zero security. Just like the USA in black communities, just take it and walk out who’s stopping you.

[@effigy42]

This is so they can chip you 😂😂😂

[@rebeccamcdermott1823]

Got too much money to waste

[@drsiigabb9935]

What happens if rhe gate closes on aomeone, lets say a child following behind their parents. Wonder what the WHS legislation states

[@kimpappas9483]

I searched the gate system they are using on Google. It is specifically itab sesame gates. You can find it on KZbin. With the camera 🎥 vision in the checkout area the ai will detect the companions and will open even when they leave minutes after the other companion. Plus manual opening in case of emergency.

[@TerrariaGEKKO]

i am not getting spied by those robots 😭😭

[@parthupadhyay5183]

Why are we paying police then? Why they are not doing their job?

[@mariohabjan967]

This is doing nothing but slowing and making legitimate customers from doing shopping and making us angry, everything from asking for receipts for something we already paid for and own. I’ve seen at coles plenty of times people stealing 20-30 pieces of makeup and other things like food, told security and staff they don’t care neither do the police. These thieves are in and out constantly, some take what they can sell like makeup to the local shops others just take so they can eat for the night. Get rid of all the automatic machines and get the staff check our items. Slow is good and safe and on one gets treated like a thief

[@MartyMcFly3]

Oh great... How my gonna get out now 🤔

[@DimashCastellucci]

Start by learning english.

[@Crashandburn999]

Those gates will be useless. Shoplifters will very easily jump over them.

[@haydencooper_]

Not easily with a trolley full (happens a fair bit!) or bags full of shopping. It's hard to argue that it won't make it harder to steal. I still think it's OTT.

[@Willchannel90]

Smart future for security.

[@Emm-cl7dp]

Thieves smash the gates here.

[@muddyboots4267]

Look up the meaning of hostage. Even if it is five minutes, it is against the law.

[@dleetr]

Solution to stock loss (theft). Membership and prevention of non-members. Safer environment. Less money spent on the costs of theft and mitigating loss prevention, so cheaper goods for members.

[@petersmith9785]

Will these gates open if the fire alarm goes off during a routine fire drill?

[@johntatman9168]

It's private property if you don't like it shop somewhere else!

[@user-error-420]

It not private property, it classed as public area because anyone can walk in, know you laws mate or don't comment like an idiot.

[@margaretsnell7960]

One thing I cant stand is a thief

[@filmsr4ever_andever863]

U mean Coles executives gouging prices for years “white collar thieves” or the average shoplifter?

[@croftmire]

Its not uncommon for me to go into Coles to look for something I can’t find, and exit without buying (nor stealing, mind you) anything. Am I expected to buy something just to get the gate to open? Having said that, I found a workaround if it doesn’t open: vertically insert your mobile phone into the crack and twist 90 degrees.

[@acrogovender8787]

Might as well stretch your legs and have a tap down incase you got a pack off chicken between your legs . They don’t think how they ripping us off .2 lt Nudie juice $8.00 and more expensive than 4 lt fuel at the servo are these guys for real.

[@hyooon9504]

It's true that this new way is not greatly comfortable choice. However, I would be upset if I should pay more because the supermarket needs to compensate for their stolen assest. Some people may say, "Why should I?" Then i would answer " it's because they are a business, not a charity." While i was looking at the violent customer damaging the door, i thought "thank God. That's just a door. What could happen if it were a staff". Anyway, maybe the supermarket needs to provide options - being scanned or share the loss with a free pass

[@RevelationEndTimes-YiG2024YiG]

Another meassure to stop shop lifting is coming soon, when all are told they must receive a mark in order to buy and sell, once they take the mark, whatever item they pic up from the shelf, will be added to their cart, the item will be automatically deducted from their bank account, but if an item is put back, because the person decides they don't need it, the item will not be charged to their account.

[@adamdunstan3002]

I was an embarrassing situation at Coles in Leichardt (Sydney) the other day. I didn’t buy anything and the gate wouldn’t open for me. I had to wait for someone else and sneak behind them. I felt like a crook. Of course there was no staff present to help either. I’m not sure if these are a good thing or not. I mean if it helps stop theft maybe, but do you really want some druggie who is trying to nic something stuck in the store? Sometimes better to just let them go and call police to sort it out.

[@Luke-xx1ri]

up the prices and then stalk you in the supermarket via AI.i stopped shopping at coles and woolworths 1yr ago and went to aldi from now on and it's cheaper to the rest.everyone should just shop at aldi and boycott coles and woolworths and that would send a great message to the two big supermarket chains.

[@clareellis4906]

What about the billions of dollars they steal of customers every year by taking advantage of monopolies

[@logan2781]

I think people are making a big deal out of this, the reason this was done was due to shoplifting becoming worse over the past 12 Months, The Smart gates not only help Cole's but customers as well, as when people steal the prices of items on the shelve can get higher cause of it. let me put it simply, you are a customer you have the right to choose if you want to shop at Coles or not, Coles owns its stores, and therefore has the right to choose what they do with its stores, if its that big of and issues shop somewhere else.

[@helencollins5963]

If you are not shoplifting you should not worry about this.

[@franksting]

Ladies and gents we have the astroturf

[@luzmilacareballi]

Also just shop elsewhere if you hate it that much.

[@etpappi2969]

Shop at Aldi- Easier and Cheaper

[@filmsr4ever_andever863]

How about all the gouging prices. Could we place a security gate in these people bank accounts. U know Coles executives and all the people behind stealing for customers for years with impunity. I mean who’s the real victims here 🤔

[@AaronBradley-h7w]

Dumbarse move

[@daveparker9464]

Horrible things, now we have door nazis with remote controls giving paying customers the third degree.

[@ozskipper]

I know staff at a local coles who dont even care. I spotted a shoplifter and told them, they just shrugged.. If the staff dont even care, why put customers through the pain of this bullshit.

[@pen2009]

If people steal stuff, what is wrong with security? lol

[@jessika9488]

This is normal in nordic countries. Scan your receipt to leave. No night especially with the self serve system

[@markmedia8252]

Stop shopping there and what will happen people who can't get out with what they have stolen they will get volant or walk out with someone that has paid

[@Drifter793]

Take away self service and go back to lining up to pay for your food and block all exits.

[@sebastianmonroe5474]

These fall under the section of the National Construction Code: Part D2 Provision for escape

[@teresadenney300]

This is not legal is it?!

[@suzannepalmer1343]

If u aren’t guilty then why worry thay have to do something

[@filmsr4ever_andever863]

Exactly, let’s put a camera on your house, so anybody can see. U have nothing to hide right?

[@pianowhizz]

It should just take a photo of you and display your mug shot on every screen in the store… for the next week! ‘WANTED CRIM!’ It could also block you from entering again (rather than exiting).

[@larainecurry4566]

If y9u haven't stolen any5hing you don't have 5o worry stop complaining.

[@drsiigabb9935]

Remember that when they need to look through every bag and demand receipts for goods that even they don't sell. I had that with a Best and Less with groceries.

[@Unknown70896]

Where did they get permission to stop a person physically? Restraints 😂 why dont you just accuse the person of stealing. 😂😂😂😂😂😂

[@aerisgainsborough2141]

BULLCRAP, I paid for my spring rolls AND had the receipt and the gate wouldn't open so i BOOTED THE FUQQA...

[@shaneo3811]

Again try taking AI to court there's no laws to date to clarify any of this is a very grey area

[@alexeykakorin399]

Could have prevented all of this if they had just stuck with manned check outs. Coles and Woolworths being greedy trying to make profits by axing the need for jobs and replacing people with machines. I’m sick and tired of these machines always ringing up an error and I constantly have to wait for staff to come and swipe their cards to get it back up and running. Plus it’s good to have staff who can pack your bag for you because there are elderly and handicapped people who need help. If that’s how the supermarkets want to play then I’m going to accidentally forget to scan a few things and I’m going to accidentally select the wrong vegetable as I weigh certain items. That’s the only thing good about the self checkout is how much I get away with 😅 You want to play dirty well so can I.

[@shaneo3811]

I don't have a problem with it why does any one else ???