Calling NHS 111 - a career of choice

NHS 111 is a 24 hours-a-day, seven days a week telephone advice service for patients, members of the public and healthcare professionals to phone if they have an urgent medical concern. See what the staff who work there say.

[@susieenglish302]

"If you're mental when you start you're mental when you finish". The leaving statement of every health advisor who has been shouted at, told to die, had to listen to multiple self harm and suicide attempts, listen to a woman having a miscarriage, a woman telling you how she was listening to her husbands last breath and all while you're told to get back on the phone by supervisors who couldn't give a fuck. And all after just 2 weeks training. Care UK - home of no care UK

[@HealthCareers]

Hi Susie, Thank you for getting in touch with Health Careers. Your feedback is important to us and we are grateful for your comments. Best wishes, Health Careers Team Make a difference with a career in health

[@Peace72289]

Hi Susie - hope you are well. I am working on research for a documentary on NHS 111 and am wondering if you might be willing to have a chat with me? If so, please shoot me an email at [e-mail]

[@rossparkes2705]

Worked for 111 West Midlands, my advice, don’t do it if you value your mental health. Was there 5 years and best decision to leave

[@HealthCareers]

Dear Ross, Thank you for contacting Health Careers. Your feedback is important to us and we are grateful for your comments. We do wish you well with future endeavours. If you have any further questions, please feel free to contact us on 0345 6060 655 or email us again at [e-mail], quoting your personal reference number 4509123. You can also find further information on our website at www.healthcareers.nhs.uk Kind regards, Health Careers Team Make a difference with a career in health

[@arlondon2434]

Why ?

[@stanikzai1419]

@@arlondon2434 The calls can give stress and anxiety because if someone dies you kin d feel like its your fault.

[@ridehead8771]

Dude wtf I've got interview coming up soon lol, value your mental health got me thinking! How did it affect you?

[@fartwinkle1]

@@ridehead8771 bro I got the interview coming up. Did you do it? If so, How’s ya mental health? 🤣

[@Shookbanglol]

Is there route for progression?

[@HealthCareers]

Thank you for contacting Health Careers. NHS 111 call handlers handle calls from members of the public about non-emergency health problems. They will typically use specialist computer software to provide the caller with an appropriate response to their healthcare needs within a timeframe. There are no set entry requirements to become an call handlers but employers expect good standards of literacy, numeracy and IT skills. Some may ask for qualifications such as GCSEs, NVQs or equivalent. Employers often ask for relevant work experience. Even where this is not specified, it would be an advantage if you have worked in a call centre or other customer service or healthcare role. As the job involves night shifts, some employers specify that you have to be 18 to apply. We recommend that you visit the NHS Jobs website, where you can search for job and apprenticeship vacancies with NHS employers across England and Wales, and apply online. By looking at the job description for each vacancy, you can find out what the jobs duties and responsibilities are; and by reading the person specification, you can view the exact requirements for the vacancy, in terms of education, skills, and experience. Please find the website here: www.jobs.nhs.uk You can read more about integrated urgent care/NHS 111 roles on our website: www.healthcareers.nhs.uk/explore-roles/wider-healthcare-team/roles-wider-healthcare-team/clinical-support-staff/integrated-urgent-carenhs-111-roles Best wishes Health Careers Team

[@stevenmeek8325]

Why’s this not got more popularity

[@HealthCareers]

Dear Steven Thank you for contacting Health Careers It’s fantastic to hear you are interested in the career integrated urgent care/NHS 111 within the NHS. NHS 111 staff take details of the caller's problem and use a clinical decision support system to help assess people over the phone, make appropriate referrals and give health advice to enable patients to manage their symptoms. The NHS 111 service employs a range of staff from service advisers who handle non-urgent calls from patients and members of the public to senior health advisers, senior clinical advisers and team leaders. You can read more about working as an integrated urgent care/NHS 111 on our website: www.healthcareers.nhs.uk/explore-roles/wider-healthcare-team/roles-wider-healthcare-team/clinical-support-staff/integrated-urgent-carenhs-111-roles Anyone applying for a role either directly in the NHS or in an organisation that provides NHS services will be asked to demonstrate the values of the NHS Constitution and how it would apply in their everyday work. www.healthcareers.nhs.uk/working-health/working-nhs/nhs-constitution If you have any further questions, please feel free to message us again or call us on 0345 6060 655, quoting your personal reference number 4516520. You can also find further information on our website at www.healthcareers.nhs.uk Kind regards, Health Careers Team Make a difference with a career in health

[@Muslimah-1985]

How can i train for this, i am a pharmacist

[@HealthCareers]

Thank you Muslimah 786 for contacting Health Careers. It’s fantastic to hear you are a pharmacist and considering a role as a NHS 111 call handler. NHS 111 call handlers handle calls from members of the public about non-emergency health problems. They will typically use specialist computer software to provide the caller with an appropriate response to their healthcare needs within a timeframe. You can find information about integrated urgent care/NHS 111 roles on our websites: www.healthcareers.nhs.uk/explore-roles/wider-healthcare-team/roles-wider-healthcare-team/clinical-support-staff/integrated-urgent-carenhs-111-roles Anyone applying for a role either directly in the NHS or in an organisation that provides NHS services will be asked to demonstrate the values of the NHS Constitution and how it would apply in their everyday work. www.healthcareers.nhs.uk/working-health/working-nhs/nhs-constitution We do hope you have found this information useful. If you have any further questions, please feel free to message us again or call us on 0345 6060 655, quoting your personal reference number 4631277. You can also find further information on our website at www.healthcareers.nhs.uk Kind regards, Health Careers Team Make a difference with a career in health

[@nonibbs]

I hope you didn't follow through and do this!

[@jamesjames4844]

What a joke this service is I spoke to a triage nurse and told me everything I already new cant believe people get paid a wage for this

[@HealthCareers]

Thank you for contacting Health Careers. We are sorry to hear you didn't have a good experience using the NHS 111 service. Our remit at Health Careers is to provide information on entering a career in the NHS and wider health sector, including the different roles, study and training and pay and benefits. If you would like further information about starting a career within the NHS visit our website: www.healthcareers.nhs.uk/ Best wishes, The Health Careers Team.

[@kingafghan347]

To all the people in Bristol When calling 111 plz make sure to speak to someone who is from Uk. I called 111 yesterday regarding that I don’t feel well I was connected to person that hardly spoke English and I told her that I have fever and I been coughing all night she told me that I’m suffering from coughing nothing to worry I should continue with my daily life is normal 😡 after one hour my condition got worst so I decided to ring 111 again and this time I spoke to lady who was from NHS Bristol she told from what I’m telling her that I might have COV19 and I should self isolate and I was contacted by actually doctor who told me that there is high chance I have COV19.The frist lady I spoke to was not from this country she was normal call handler maybe from India who doesn’t have any medical knowledge so my question and my reason to share this with everyone is that the government is playing games with people life if I would listen to frist lady and didn’t call 111 again a lot people would got ill 😷 seriously guys speak to no one other then medical staff or doctors from NHS uk refused to speak anyone that sounds like foreign and sound like someone that maybe sounds like it is from aboard don’t put your life and the life others at risk 😀

[@HealthCareers]

Dear King, Thank you for contacting Health Careers. As a careers information service, our remit is to provide information about starting a career in the NHS and wider health sector in England. We do understand that the NHS service is doing a wonderful job and helping everyone as best as possible. We are sorry to hear about your original experience and we do hope you are recovering well at this time. If you require medical help we would advise checking the appropriate government website or calling 111 and staying on the phone, the service is busy but someone will speak to you as soon as possible. If you have any further questions, please feel free to contact us on 0345 6060 655 or message us again quote your personal reference number 4498948. Alternatively, you can find further information on our website at: www.healthcareers.nhs.uk Kind regards Health Careers Team Make a difference with a career in health

[@ianmcfadden5450]

Complete waste of time, would not waste my time contacting these people! Chances are you will lose the will to live waiting to actually speak to someone so if you are seriously ill, chances are you will be dead before you speak to someone! Hardly suprising people just end up going directly to A&E!

[@HealthCareers]

Thank you for contacting Health Careers Ian. We are sorry to hear you were having difficulties with NHS 111. As a careers information service, our remit is to provide information about starting a career in the NHS and wider health sector in England. If you are considering a career within the NHS, you can find information on our website: www.healthcareers.nhs.uk Best wishes, Health Careers Team.

[@johnwall1073]

just a joke got more chance of talking god

[@HealthCareers]

Dear John, Thank you for contacting Health Careers. As a careers information service, our remit is to provide information about starting a career in the NHS and wider health sector in England. Unfortunately due to the Corona Virus the NHS 111 service is doing a wonderful job on answering as many calls as possible. If you require medical help we would advise checking the appropriate government website or calling 111 and staying on the phone, the service is busy but someone will speak to you as soon as possible. If you have any further questions, please feel free to contact us on 0345 6060 655 or message us again quote your personal reference number 4494801. Alternatively, you can find further information on our website at: www.healthcareers.nhs.uk Kind regards Health Careers Team Make a difference with a career in health

[@josefineforsberg5807]

useless service, just loads of pointless automated messages

[@HealthCareers]

Dear Josefine, Thank you for getting in touch with Health Careers. We are sorry to hear you found the service unhelpful. Your feedback is important to us and we are grateful for your comments. Best wishes, Health Careers Team Make a difference with a career in health

[@crooksinaction7709]

What a ghastly bunch on this video.

[@arlondon2434]

NHS best service in the world everyones experience might not be the same but the service standards are excellent