No Image / Black Screen on PS4 | Reset the Video Resolution

If your PlayStation 4 all of a sudden is not displaying any image at all or just a black screen and together with a message saying "Check Cables", "No Input" etc. this can be due to a number of things.
One of the most common reasons is though that something has gone haywire with the output resolution of the PlayStation and the perceived one of your TV or monitor. Making the TV simply not understanding what´s going on. Resulting in a black screen.
Luckily the PlayStation 4 has a built in function to reset the video resolution outside of the actual operating system. A function called Safe Mode. This video showcases how to enter that function and to change the video resolution to what it should be. Something that will hopefully solve your black screen issues.
This works and all PlayStation 4 consoles:
- Playstation 4 (original)
- PlayStation 4 Slim
- PlayStation 4 Pro
Please share any questions in the comments below. Thank you for watching! ⁤
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[@raiyanalnobel5153]

Totally worked, thanks. My monitor is Hp v19 and I'm using HDMI VGA adapter with my ps4 fat japanese version.

[@GetThereFaster]

Awesome to hear the video helped! Thank you so much for the comment :-) // Chris

[@vahidashaikh8487]

Hey,When i have pressed the power button till second beep then also the screen is black and the list of safe mode is not appearing

[@GetThereFaster]

Hi! Sorry to hear that. Have you tried connecting the console to any other TV or monitor? Also, worth a go to try and disconnect both the TV and the PS4 from power for about 10 min and then retrying the procedure again after plugging them back in. // Chris

[@muhammadmahad4166]

@vahidashaikh8487 mine also didnt did u recovered it ?

[@anshmaurya8613]

Hey bro wanted ask did your problem got fixed ?? Or not I am also facing a same problems

[@saad504raptorgames]

Me too

[@ingabussell356]

Me too 😅 any help

[@ygorrodriguesmendes]

If I plug my PS4 into the socket and turn it on, it shows the image and works perfectly. But if it goes to rest mode and I then press the "PS" button, the PS4 changes the blue LED to white, as if it were on, but no image appears. The same thing happens if it has to be restarted, if when it is working and I put it to restart, it restarts without an image. And it also happens if I turn it off and then try to turn it on, the PS4 turns off, then turns on, the white LED appears but there is no image. Every time I turn off the PS4 I have to unplug it, wait about 10 minutes and then plug it back in for it to turn on normally. Do you have any idea what this could be?

[@GetThereFaster]

Hi! Well, it definitely sounds like something is being off with the sleep settings. So I´d start there, and also try and reset them (if there is such an option, unsure atm.). Have you tried it with another screen or monitor? I suppose there can be some oddities going on in the connection between the console and your current monitor making the screen not recognising that the console is on. // Chris

[@skychannel455]

my dear friends if non of above works for you it is problem of HDD (hardware) you have to replace it. none of above worked for me until I replaced my HDD

[@GetThereFaster]

Hi! Thank you for the input and sharing your solution! Hopefully it can help someone else as well :-) // Chris

[@seunitabiyi5419]

It didnt work for me. I got through most of the stages. When it came to picking the resolution, I picked 1080p which is my tv resolution (1920X1080) but still went back to "no signal". I tried picking Automatic as well, same thing...please help

[@GetThereFaster]

Hi! Hm, odd! Have you been able to try the console with another TV or monitor, to see if it is the same issue there? Also be sure to go through the settings of the TV or monitor you´re using to see if there is anything in there that could be causing it. Something with refresh-rates, HDR-modes etc. // Chris

[@seunitabiyi5419]

@@GetThereFaster i will try that and update you. Thanks so much

[@GetThereFaster]

@@seunitabiyi5419 Fingers crossed :-) // Chris

[@israelshaibu4242]

Mine is just showing blue and it not displaying white light and when i try the safe mode it turns off

[@GetThereFaster]

Hi! That´s odd. Have you tried unplugging the console from power for a few minutes before testing? Otherwise I´d start with that. Is it the same on all other TV:s or monitors, if you have tested others? // Chris

[@moezun3487]

When i press change resolution and it restarts, it says checking system storage and it restarts again leading me to another black screen after the ps4 logo shows

[@GetThereFaster]

Hi! It can be that there is some kind of data error causing the malfunctioning. It does sound like you are able to enter Safe Mode at least. You could try frist to select the "rebuild database" to see if that does anything. And a last thing to try option can also be the "initialise PS4" which is basically to factory reset the console. This however does remove everything currently stored on the console. But as a list thing to try if might be worth a go at least. // Chris

[@ECHO5917]

I tried when I press resolution when kt restart the screen is still dark

[@GetThereFaster]

Hi, sorry to heat it´s not working :-/ Have you gone trough the settings on the TV or monitor you are using, just to make sure anything isn´t off there? Also, is it the same if you connect the console to another screen? // Chris

[@ilynpayne7491]

This is strange because when I connect to a PC the monitor displays well but as soon as I connect to my PS5 it goes to a black says screen resolution out of range😢

[@GetThereFaster]

Hm, could there be something going on with the TV-settings? Got a video specific to the PS5 here: kzbin.info/www/bejne/iGLbioyXoNKJh8Usi=f8USzVjmq-cPAyol However the procedure is basically the same. Worth trying though if you haven't already perhaps. // Chris

[@georgec7798]

I tried exactly what you said and still doesn't work. This happened after I did a full system restore.

[@GetThereFaster]

Hi! Have you tried other screens/monitors to see if it is the same there? Other than that I suppose the system restore could have failed. There I am unsure on how to proceed since the restoration of the system files are also done via the Safe Mode Menu.. // Chris

[@georgec7798]

@@GetThereFaster Hi, yes that worked I tried another monitor and went through the rest of the steps. Thanks

[@GetThereFaster]

@@georgec7798 Hi! That´s awesome to hear :-) Thank you so much for sharing! // Chris

[@Ys_dz012]

I done all of the steps it turned on then the screen went blank straight away what do I do

[@GetThereFaster]

Answered your other comment :-)

[@YoshiiidaKokonaut]

Hi, my ps4 is still showing the black screen and when i tried the safe mode it didnt show up it is still black.I checked the hdmi port and nothing seems to be wrong i also bought a new cable and nothing happened, i figured it might be because of overheating? Its loud the last time i played and i havent cleaned it ever will cleaning it fix the black screen?

[@GetThereFaster]

Hi! Hm, I wouldn't say that overheating (if it is) has such a direct effect as that the console isn´t starting properly att all. However I might definitely be wrong. Would totally start with cleaning it, at least the easy to reach parts ( kzbin.info/www/bejne/fqfZgmtnrdWDgJYsi=NISEtpH6fVlF8E-H ) if you have never done that. What about if you connect it to another TV or monitor? Is it the same there? // Chris

[@YoshiiidaKokonaut]

Oh thank you i'll try doing that later 👍

[@GetThereFaster]

@@YoshiiidaKokonaut Fingers crossed! :-)

[@YoshiiidaKokonaut]

Turns out my old hdmi cable is not working(i tried it on another output) but the new one i bought works.. i also cleaned it as shown in the video you sent, Rip i might have to get it repaired problem is i have no money im just a kid 😭 my money is somewhere 17-20$ when exchanged to dollars

[@GetThereFaster]

@@YoshiiidaKokonaut Really sorry to hear it´s not working :-/ There might be something wrong with the console or the HDMI output. Have you been able to try it on another TV with the working HDMI-cable though? Just to rule out anything off with the TV or monitor you are using right now. // Chris

[@Ys_dz012]

After the second beep it turned on then the screen showed safe mode and turned off completely again

[@GetThereFaster]

Hi, it does sound like there could be something else going on rather than the video output being off. If you haven´t tried it already, try disconnecting both the TV and the console from power for about 10 min and then plug them back in and retry the procedure. // Chris

[@Kayden-br3dv]

Yo bro I followed your instructions but it's just a black screen for me when it resets.

[@GetThereFaster]

Hi! Sorry to hear it´s not working. Have you tried connecting the console to another TV or monitor to see if it is the same there? Also, try and unplug both the console and the TV, wait 5 min and then plug them back in and retry the process. // Chris

[@arshadbachtiar3922]

Do you press the down button on the d pad to go to the change resolution setting?

[@GetThereFaster]

Hi! Yes, after connecting the controller with the cable you move up and down with the D-pad. // Chris

[@kiddeetv1997]

I’m on a Panasonic tv and it didn’t work for me the safe mode never popped up on the HMDI 1 screen 😢

[@GetThereFaster]

Hi, sorry to hear it´s not working :-/ Have you tried any other screens or monitors (as well as cables), just to rule any of that out? // Chris

[@kiddeetv1997]

@@GetThereFaster I finally got it to work I just had to do a hard reset on the tv

[@GetThereFaster]

@@kiddeetv1997 Ah, that´s awesome to hear! Thank you for sharing the solution too. Hopefully it can help someone else as well :-) // Chris

[@Wty_edits]

Hey so when I click change resolution In safe mode I see the ps symbol but after it turns black and I can’t see the blue think that lets me change the resolution it just turns black

[@GetThereFaster]

Hm, that´s odd. Have you been able to try the console with any other TV or monitors and also with another HDMI-cable, just to rule out something is off there? // Chris

[@Wty_edits]

@@GetThereFaster no I haven’t but I can try it rn

[@Wty_edits]

@GetThereFaster okay so I did it and it’s doing the same thing any advice on that?

[@commentraitor9352]

Same situation bro😭

[@Wty_edits]

@commentraitor9352 honestly I think I’ll have to go to a store the fix it

[@rod9804]

I OWE YOU MY LIFE!!!!!!!!

[@GetThereFaster]

Haha, no :-) But fantastic to hear the video helped! Thank you so much for the comment :-) // Chris

[@rod9804]

@@GetThereFaster what do i do if my ps4 do it again? (It just did)

[@GetThereFaster]

@@rod9804 Hm, I have had this happen a few times on my Xbox (One). There it happened two, three times in a matter of days. So there might just be a coincidence that it happened again. However if it keeps happening there might be something off with the video settings, or that´s at least where I´d start checking to see if anything seems out of place. // Chris

[@rod9804]

@@GetThereFaster this time around the fix isnt working, im stuck with a black screen even during reset mode I'll keep trying to see if it works again

[@GetThereFaster]

@@rod9804 Odd! If you haven´t already. Try unpluggin everything from power for about 5 min and then retry the procedure. Also, if it for whatever reason does not work, and you´ve got the option to, testing the console on another screen or monitor is always a good thing to do. // Chris

[@AshTheDuke]

It wont display above 480

[@GetThereFaster]

Hm, could be something going on with the TV-settings then perhaps. Have you been able to try another monitor or TV to see if it is the same there? // Chris

[@firasalkteb1555]

When i do the step my ps4 wont load into the change resolution setting the only thing i can use is just the safe mode nothing i even tries to reinstall software using usb it says cannot reach storage

[@GetThereFaster]

Hi! That´s odd. Does sound like there might be something else off rather than the video resolution (possibly the hard drive, but very unsure since I´m not expert at all here). Is it the same when/if you connect the console to another TV or monitor? // Chris

[@firasalkteb1555]

@GetThereFaster yeah I did stil no sign of life or anything it dose boot op but the problem is somtime it just turn off by it self and crash lag idk all that started today it was very smooth yestoday

[@GetThereFaster]

@@firasalkteb1555 So weird! Wish I had some more ideas :-/ Have you tried letting it be without power for a longer amount of time, to make sure there´s no boot settings of some sort that has gotten corrupted and might get resetted when all the power drains? Just guessing blind here :-D // Chris

[@firasalkteb1555]

@@GetThereFaster i tried that too but my ps4 keep turning off i even downloaded a hole brw ps4 system and data base restoring my ps4 keep freezing when I turning on and somtime turn off by it self idk what to do i even cleaned it

[@GetThereFaster]

@@firasalkteb1555 Then I would say you have done basically all you can to rule out software issues. My guess would then fall to that there´s something hardware-related going on. Whether it´s the HDD or something more severe. Suppose you could try and replace the hard drive and see if that does anything. Next step after that is basically the motherboard, but then it's probably more cost effective to buy a new console I´m afraid :-/ // Chris

[@user-cl3ul5wd7i]

Thanks.

[@GetThereFaster]

Thank you too for the comment! Happy to be able to help :-) // Chris

[@saintray1015]

i have a similar issue, when i turn my ps4 on, it will on and later do a restart and I'll be left with black screen but I can hear the Audio and when i operate the GamePad it's functioning. I'm using a smart TV. but when i change the TV to non smart tv the ps4 work normal. and if i remove the HDMI cable from the non smart TV and connect it back to the smart TV it will display normal and i can play games however if i then restart the ps it will go back to black screen again. unless i first connect to non smart TV and then switch to the smart TV. also once it's connected to a different TV i can turn if completely and connect it with my TV it will work but if it goes off or i restart the ps I'll end up with black screen... and when i boot into safe mode it will display but once i select change resolution, it will restart and the screen will be black but i can change the resolution by guessing and scrolling up/down and it still won't work after that

[@GetThereFaster]

Hi! Tricky :-/ It does sound like something odd is going on in the settings of the Smart TV-mode on your TV. I´d probably start there. Could there be some kind of energy saving setting that kicks in on the TV upon restarting the PS4 and prevents the TV from picking up the image? Other than that I am unsure what could be wrong. But I would guess that the issue is somehow related to some kind of settings, most likely in the TV. // Chris

[@kollingtonfc93]

Have a have same issue

[@Joe.tunaaa]

its still black please help

[@GetThereFaster]

Sorry to hear that :-/ Have you tried any different monitors or screens? Is it the same there? // Chris

[@VENDYCONNEZ]

Do I really need to use the same usb charger that came with the game to get into safe mode?

[@GetThereFaster]

Hi! No, any USB-cable that fits and is not a charging-only cable should work. So most micro-USB to USB cables :-) // Chris

[@VENDYCONNEZ]

@@GetThereFaster but mine still doesn’t go to safe mode. I did everything it just shows black screen or no signal I hold the power button and heard the two beeps

[@GetThereFaster]

@@VENDYCONNEZ Hm, that's odd! The cable shouldn't really have anything to do with the actual boot into safe mode. But only makes it not possible to move around in the menus if the cable isn´t capable of data transfer. Have you tried connecting the console to another TV or monitor to see what happens? // Chris

[@VENDYCONNEZ]

@@GetThereFaster yes I tried 3 different TVs a medium plasma tv, a small plasma tv and a large plasma tv. None of them worked

[@GetThereFaster]

@@VENDYCONNEZ Hm, sorry to hear nothing seems to be helping :-/ Unsure what else to try I am afraid. Next step would probably be to hear with any electronics repair store what it would cost to take a look at it in case something is actually wrong with it (like the HDMI-port for example). Sorry not being of much help here :-/ // Chris

[@user-gn1px7it6z]

Please answer my friend, when I set the resolution to 1080p on PS4, the screen flickers, turns gray and when I set it to 480p, it works normally and why?

[@GetThereFaster]

Hm, hard to say what could be causing it. If you haven´t already though I would actually try with another HDMI-cable. The behavior does sound like it could potentially be a semi-broken cable. Specially if it has worked like normal before. Also I´d try another TV or monitor, again with another cable, to try and rule out what could be causing the issue. // Chris

[@user-gn1px7it6z]

@@GetThereFaster It does the same on another TV, another monitor, another hdem

[@GetThereFaster]

@@user-gn1px7it6z Hm, well then it´s definitely something going on with the PS4 itself :-/ If it was me, my next thing to try would be a factory reset. Instructions can be found here: www.digitaltrends.com/gaming/how-to-factory-reset-a-ps4/ However only do this as a last resort and be sure to back up everything from the console before starting since _everything_ on it will be deleted in the process. Also, IF there is actually something wrong with the console doing a factory reset could, at worst case, make matters worse. So performing one is at your own risk. Might actually be worth taking the console to a repair shop and just have them look at it first. There might be some setting or some easy fix that will solve it :-) // Chris

[@user-gn1px7it6z]

@@GetThereFaster ok thanks friend

[@GetThereFaster]

@@user-gn1px7it6z Hope you´re able to get it sorted some way!

[@user-qj2dk9yz5w]

how can i see the screen when it black💀

[@GetThereFaster]

Hi! If the screen is still black after doing the video reset the issue is most likely something else than the resolution being off. Have you tried any different screens/monitors? Also make sure to check the brightness and contrast settings on the HDMI-port you’re currently using for the console. Hope you’re able to solve it! // Chris

[@user-qj2dk9yz5w]

@@GetThereFaster i haven't change monitor yet let's see

[@GetThereFaster]

@@user-qj2dk9yz5w Fingers crossed it´ll help :-)

[@alexarellano2024]

⁠@@GetThereFasterHey I’m having an issue in which relates to this video though in my situation, I turn on my console it starts out with a blue light color then to white after seeing the ps sign my screen then goes black, I’ve already tried changing my resolution from safe mode but after it restarting it just goes back to black screen, I even bought a new power adapter and a new hdmi cable but it’s a 4k hdmi cable so maybe that could be the problem? I might of messed up buying the wrong cable? the type of tv I use is a Panasonic i also tried on a different tv as well but nothing, I don’t know man this whole situation is stressing any information you may have would help.

[@GetThereFaster]

@@alexarellano2024 Hi! I am far from no expert here but if the colors are changing during startup this _might_ indicate something odd going on with anything related to the graphics card in the console. You could try a factory reset via the Safe mode menu to see if that solves anything. Bear in mind though that that will delete everything currently stored on the console :-/ Other than that I would probably recommend having a repair shop take a look at it to see if it might be something easy-to-fix. Doubting that the HDMI-cable would be the problem if you´ve already tried a few. Hope you´re able to sort it somehow. Sorry not being of any real help :-/ // Chris

[@muhammadnabilwafiy769]

hi, my monitor turns on and off when i turned my ps4 on. And when i did the safe mode, the monitor doesn't display anything (ps ; it shows safe mode, but the monitor turns off and on automatic forever , and when i clicked on the change resolution option, it restarted the ps4 and didnt show any display on the monitor) . I've tried using my ps4 on my tv and it works normally. Please help. I bought vga converter to hdmi two times already.

[@GetThereFaster]

Hm, if possible I would try the console with another TV or monitor, just to rule out there´s something going on with the monitor you´re using. // Chris

[@user-uw1cp7uo8k]

Turn on and then right off

[@GetThereFaster]

Hm, that might indicate that there´s something else going on. Have you tried unplugging the console completely from power for about 10 min and then retrying the process? // Chris

[@user-uw1cp7uo8k]

yes it worked thank so much

[@GetThereFaster]

@@user-uw1cp7uo8k Fantastic to hear! Happy to be able to help :-) // Chris