Not you roasting us in the comments 😅

While we take pride in using your feedback to fuel our next design, we’d be lying if we said we weren’t affected by negative comments... we’re human. There is an entire team that spends their days dedicated to designing products for YOU, to make your life better. 🤍
If you ever have an idea on how to improve a product to support your movement... trust us, we loovee constructive criticism (key word: constructive), our team of designers are here and ready to create new performance wear pieces to support you through your next workout and those cozy sets you just can’t take off. And remember: kindness goes a long way.

[@xoxokrissi]

Not me saying "Then shop at Marshall's" before she did. Because what kind of dumbass comment was that.

[@popflexactive]

😂

[@i_d_krando]

😂😂😂😂

[@periodpineapple5465]

😂😂 fr

[@marcellealeid1084]

Fr

[@puppydogs68]

I love Marshall’s lmfao 😭💀

[@H4V4RT1]

‘do people not know where their kidneys are?’ that was hilarious

[@JescaPilar]

I died 😂

[@miegravgaardxoxo]

Kid knees? 😳🫠

[@shellymisnono8648]

I didn’t know where my kidneys were…

[@favi677]

I'm actually a nurse that works in a specialized field of nephrology (kidneys) and yeah actually surprisingly not a lot of people know even more people don't know what they do

[@H4V4RT1]

@@shellymisnono8648 sorry if my intentions were unclear, i thought that someone not knowing where their kidneys were and still posting a comment about the jacket not covering their kidneys was funny, not people who don’t know where their kidneys are

[@emmacypressi5911]

These are the tamest hate comments of all time. They’re more complaints than hate comments.

[@Crystal_lovecurie]

NGL true

[@hamburgerdog25]

Fr they're not even good at roasting. Some people need to learn when to stfu I am reffering to the mean commenters btw not the company

[@LOLrpop]

@@hamburgerdog25 I was just about to throw hands before I read that edit 😂

[@hamburgerdog25]

@@LOLrpop precisely why I cleared that up lol

[@GooseGirl1037]

Yeah. Some of them should be nicer about their complaints but overall mostly tame

[@gstheprotector]

I mean, the black coat DOES resemble a trash bag, but it still looks nice!

[@crisrodriguez5693]

Yes, I mean, we would have to avoid about everything black and reflective if that's an issue

[@gstheprotector]

@@crisrodriguez5693 I’m not saying it’s an issue though, I like how it looks

[@animicat6688]

I thought the same thing lol

[@poke-talia268]

​@@crisrodriguez5693 I think it's the combination of it being black and reflective /and/ the hang of the pattern which gives that crinkliness to it.

[@leaf1673]

Most stylish trashbag

[@sasharodriguez101]

Don't get me wrong I LOVE your designs but some of the comments were not wrong.

[@karlabunns]

I think for me some of them aren't wrong UNTIL you actually have the item. The materials really make the difference. I'm sure you could find a hoodie shrug that looks v similar at forever 21 but it won't compare in terms of quality.

[@sherylsiana2252]

points for honesty

[@Akyomi]

Actually, what is mean about saying you don't like to wear V necks or don't like buttons?

[@its_kira_here]

@@Akyomi the v neck one wasn’t bad but like why comment under a v neck post, “I don’t wear v necks” just continue scrolling or hit the “not interested” button. The button comment I didn’t see anything wrong with it, not everyone is going to like everything. But they would have taken it better if the person had written it in a constructive way like “this shirt could be so much more elevated if the buttons were different” or something like that. Idk..

[@Akyomi]

@@its_kira_here maybe saying "I don't like v necks" on a v neck post will inspire something of a different cut so more people can enjoy? It's not hate lmao This is getting panties twisted over a lot of nothing

[@sarahbarabe4990]

I thought some of these comments were reasonable. Some of them were just people basically saying "I don't like it" so that's fine, but I do think that one person who wrote "this leaves the one area that I would want to cover completely exposed" actually had a very reasonable point. I get that not every item can possibly cater to everyone's needs at the same times, and that's why brands carry different cuts and shapes and styles, to supply for different occasions and for different customer preferences, but I can understand why that person had that comment to say.

[@deoleiii]

omg thank you i was literally thinking like not everyone wants to be completely exposed, im very modest so i wouldnt wear half of their clothing 😭

[@mj2208]

Only a small handful of these crossed a line. People are allowed to dislike and criticize your products/pricing. You don’t have to change anything but they aren’t being mean for sharing their opinions with you.

[@vnkn0wn_vSeR-420]

Yeah, I honestly feel like people forget the entire point of a comment section. It's for, well, commenting on the video. Giving your opinions about it. Obviously it's not ok to bully or insult people or anything like that but only like 25% of them in the video did that

[@cloudseven9]

How is "I don't wear v necks" a hate comment? This whole video is just weird idk

[@Tea12456]

I agree most if the comments were expressing there opinions and it's quite normal for this to occur in the comments section to be frank and why hostile about it ? If they don't like it and say it's opinion then no issues indeed everyone with there own preferences and desire and they're fashion industry and should implement wide variety of stuff for different people to shop Considering a high amount of people did express there opinion and disliking towards certain outfits which made them considering making new stuff To be frank the video is indeed odd

[@lunarsugar]

Found the people that left the comments 😅

[@Pale3110]

Yea, but it’s also kinda unnecessary.. better to just speak of relevant things like what you like abt the item or criticism of them. Just I don’t wear v necks is so unnecessary

[@lizzy_deema]

​@@Pale3110worst case scenario, it is an unnecessary comment. But best case scenario, it's a free engagement boost for their brand and even a free market info for future products. In both scenarios, it's still a bad idea for a company to label it (and other tame comments shown in the video) as "hate comment". I love her contents and brand but this video is definitely a bad marketing strategy.

[@NakKitara]

The comment was just unnecessary

[@P3RS0N]

The prices kill me 😞

[@Keebles8]

They are a small business that pays their employees, doesn’t produce fast fashion, and uses high quality fabric. That means the prices will be higher than Amazon or other fast fashion retailers. Also, they are pretty mid range for branded athletic wear. It’s ok if you can only afford less expensive products, but their prices are fair for the type of business they run.

[@P3RS0N]

@@Keebles8 they sell a $160 bag 😀

[@Keebles8]

@@P3RS0N And she made a similar, more affordable option with cheaper fabric and sells it at Target for $50. I’m not trying to say she’s a saint, just that her prices are reasonable for the type of business she owns.

[@P3RS0N]

@@eej3320 it’s unfortunate for those who actually like these clothes but cannot afford them

[@Woxlf88]

@@P3RS0N exactly and then they’re marketing these designs as life-changing custom designs that are made to be accommodating to a lot more people but they’re not accommodating to a lot more people because most people can’t fucking afford their shit 😂

[@junkosllette]

honest criticism is better than blind support

[@usa45CC]

Exactly!!

[@Bestieboo6]

But it doesn’t have to be rude criticism ❤

[@blinkonce9785]

They listen to suggestions but they said to just say it nicely. Also, hate and criticism are different

[@hysteri]

Rudeness does not equal honesty, it equals hatred, vindictiveness.

[@usa45CC]

Honest criticism does not equal hatred and vindictiveness. You need a safe space?@@hysteri

[@gnarlydude5684]

Some of these comments weren’t even hate just critique :/

[@Barrell-.-]

No it isn’t.critique is when they say about something that could be improved .hate is when they are just straight up trying to bash the product,learn the difference

[@layefa_]

none of these were critique

[@3l4in3]

​@@Barrell-.- a critique doesn't need to be positive lmao, a critique is a comment with somewhat of a "guide". Like if i say something is ugly, that's an opinion. But if i say something is ugly then elaborate on how I think it would look better, that is a critique.

[@kiiiii2406]

@@3l4in3 well and they only said that it was ugly without elabotating with what could be better so it is hate (i dont mean it against you just so that people see that these comments were hate thanks for telling me the diffrence i would have belived the other person if i didnt see your comment)

[@3l4in3]

@@kiiiii2406 yeah I'm pretty sure none of them were critiques. No problem 💜

[@sanjanadhar4846]

So much for being a brand build on customer service and choice, can't even take slighest but of criticism as a consumer this just doens't fit right idk

[@dustbitten]

Not sure if the 1994 comment was actually a roast

[@augustine2174]

She said she doesn't wear v neck what's wrong in that😕

[@Mary-Ann_B_Mabaet]

Then why would she comment / review about an item she clearly doesn't want? That's clearly looking to add a negative comment. If she honestly bought an item she didn't want then commented about it as such, it would be really stupid. She could just have not bought it and spent her money elsewhere.

[@Hannah101.]

@@Mary-Ann_B_MabaetBecause the company clearly wants feedback and not everything is going to be perfect. Some people might agree with that comment.

[@gilly301]

​​@@Hannah101. Them not liking v-necks isn't the problem. It's just like buying ice cream and leaving a horrible review on it because "I'm lactose intolerant". For that example, there's nothing wrong with being lactose intolerant, but if you are than you shouldnt be complaining about the ice cream because it wasnt made for you. That shirt was designed for people who like v-necks so they shouldn't being hating just because they don't.

[@sanjxo]

imagine i say “your prices are too high” and they say “that sounds like a you problem”

[@rainy-matcha]

Exactly, this brand feels weirdly arrogant/entitled idk how to describe it

[@Ruonaaaaaaaaaa]

Cause it is

[@marzo4821]

It's really a you problem 😅 they don't have to sell cheap and mess the quality of their products (which is their top feature) just bc some people can't afford them or don't want to spend the $$. And I say that as a broke student who owns nothing by her! I do wish some day we both will earn enough to buy her stuff ^^

[@alexbennet4195]

@@RuonaaaaaaaaaaI’m pretty sure losing potential customers is a “them” problem but ok

[@xoxokrissi]

@@alexbennet4195So many companies sell expensive active wear, do you think they care about the people who can't afford them? That's why alternatives are there. Can't afford Pop, Old Navy has a sale every week. She shouldn't have to lower her prices because they don't work for everyone. That's not how business works.

[@Atayrmy]

Gotta agree with some of these comments ngl 💀

[@ianburbage6808]

Sometimes you should keep ur opinion to yourself 🙄

[@Atayrmy]

@@ianburbage6808 you should do the same pal

[@ChiBeatTheDrums]

right??

[@sherylsiana2252]

@@ianburbage6808 why don't you practice what you preach 😂

[@junkosllette]

​@@ianburbage6808 this is the internet, maybe you should get less sensitive

[@pasmetha]

The one thing I'll say is that I wish popflex's products didn't have so many 'off the shoulder seams'. You can't wear regular coats with them at all! It bunches up in the armpit area

[@Ben-Carr]

You need Lululemon.

[@meowiestwo]

watch out before they drag you too lmao

[@GDMendezWrites]

@@meowiestwo Enh, unlike the comments in the video, this is an actual specific piece of criticism that encourages Popflex to consider making the items easier to wear. "This is ugly," "this product must have been made by a man," "I could get better stuff elsewhere," etc., isn't specific nor does it sound interested in making the products better/more accessible for consumers.

[@Mary-Ann_B_Mabaet]

@@GDMendezWrites I'm greatful someone knows the difference between pure "omg! I don't like this!" opinion and actual Criticism [information that can be used to improve something]. The Comments are wild and literally think the two are one and the time! Those opinions really read like they were just made by people who never purchased the product nor were very interested in the product to begin with. You need to be interested to be invested in giving ideas and concepts for further improvement. I honestly don't see anything wrong popflex did.

[@GDMendezWrites]

@@Mary-Ann_B_Mabaet I think I was literally arguing in another comment thread on this video *trying* to make this point to someone, lol. Especially considering that Popflex often takes the real criticisms seriously (like moving logos to be more incognito, offering solid-colored neutral options instead of colorful floral print, etc.).

[@JK_Candy_Star]

Some of the comments were weird and mean but some were actually good /useful comments.

[@yavannakementari521]

Ok but they get so much positive feedback it seems like they just want to hop on the trend of “hate comments” when most of these weren’t even bad

[@everythingisbetterwithchoc1679]

I like watching your content on KZbin and have been super interested in your products. But personally, I wasn't a huge fan of this video. While some of the comments were a little cruel, some were just critiques, and from other content you put out I was under the impression your team takes the customers' opinions into account. This video seems to be saying you only care about people's opinions you agree with. It felt very unprofessional and made me feel a little uncomfortable as a consumer.

[@FeliciaJYB]

I highly agree with you, I always thought of her of being the sweetest girl, taking every single criqitue to heart and always trying to improve her brand and then she brings out this video? Kinda shows her real personality, kinda snakey🤮🤮 Dont start a brand if you are not ready for comments

[@sherylsiana2252]

ahh, a healthy comment. always appreciated in this sea of fakeass supporters 😂

[@alyssazoraya]

@@FeliciaJYBcan you guys not take a joke? 😭😭

[@jasminhippolyte6269]

None of those were critiques or helpful in the slightest... Should she take it all to heart and feel discouraged and uncomfortable for you? Customers are too entitled that they feel like only their feelings matter

[@sherylsiana2252]

@@jasminhippolyte6269 you are mistaking the point. the title says the popflex team reading "mean" comments; while some of those were mean, not all of them were. It just looks like they rarely get hate, and tried to make this video for clout and get all the supporters rallying with their "slayy queen" bs. there were comments that made comparisons with other brands. Is it that hard to understand that some customers can't articulate respectfully all the time? there will be good customers who will point out your flaw respectfully, but not everyone will do that. Businesses are always expected to treat both the good and bad customers with humility and respect, not by making a video that makes you look "savage". and no, the commenter did not say that she should take everything to heart and feel discouraged. stop making accusations and putting words in their mouth. there is something called maintaining decoram and professionalism in a business setting, and they are expected to portray respect and calmness in managing customers and striving towards their satisfaction. that is how businesses work. customers don't act entitled, THEY ARE entitled from the business's perspective.

[@victoria9441]

Not them can't tell the differences btwn constructive criticism and just being rude. Honestly, most of comments they made, they even seem rude. Lol for brand got big for "listening to customers" this is a HUGE disappointment. If this was about just straight up rude trolling comments they would have gotten VERY different reaction.

[@staciecampbell5078]

Some of these comments should be taken into account for future designs. They were not meant to be mean,,,, just as feedback.

[@moonpie21012]

It seems weird that someone who values the feedback of their followers to improve designs is unhappy with some negative comments. Just use them to improve your products and ignore the rest!🤭

[@helenaseidl4172]

i agree, but these weren't suggestions they were just opinions. like "i dont wear v-necks" thats not a suggestion

[@Its.Desiree]

Not the best business tactic…some of these were just critique/feedback.

[@rufusgobrrr]

i don't think any of these were positive critique 😭😭 "it's giving shein" "the buttons are ugly" "looks like a trash bag" "it's probably expensive" none of this is positive feedback

[@Its.Desiree]

@@rufusgobrrr Critique/Feedback doesn’t have to necessarily be positive, where the hell did you get that from?

[@rufusgobrrr]

@@Its.Desiree my thing is that i don't understand how you imply that they shouldn't be considered hate comments. considering that the ones i listed were pretty mean

[@Its.Desiree]

@@rufusgobrrr I never implied such a thing, I stated that SOME were just simply feedback.

[@smol-one]

​@@rufusgobrrr Oh, you poor sweet summer child. If this is what you consider mean, never go anywhere else on the internet. And god help you, never look through the comment section on videos.

[@lilacheart_]

someone said that they personally didn’t like the design and y’all took that as a reason to drag them? ..yikes

[@user-ly4nz6yx5b]

Yeah bit no one asked them lol, better to nor say anything if you don't got good to say no?

[@skyreang9583]

Why to comment when all you gotta be is mean? Have some common sense

[@MasterDomo]

@@user-ly4nz6yx5b This brand(?) prides themselves in customer satisfaction, by constantly posting about adjusting clothing items and creating clothing items that fit customer satisfaction as well as the designer’s satisfaction and this video is the opposite.

[@bangersmash342]

​@@user-ly4nz6yx5b This is a business communicating with customers. How else will they improve if customers can't freely say hey this is what we actually like

[@junkosllette]

​@@user-ly4nz6yx5b the company flexes itself for being a company that listens to its customers, so when recieving criticism, they should listen to it and see what can they do to change it instead of dragging them. like these people are the ppl that are gonna buy your stuff, you don't have any choice but to please them, from your comment i can see you've never even thought about it. honest criticism is better than blind support

[@nightlysobbing]

"It really looks like a trash bag." It does, babe.

[@imnoodleone9426]

Hmm I bet you were the one who commented that

[@jatp4life14]

@@imnoodleone9426real

[@Gabbimai]

✨ Fashionable trash bag slays tho ✨

[@sony8591]

Let's be honest here for a sec. How many folks IRL will wear that V neck top which is that deep. Like i get the idea behind it and it's cool but there is a really small market for folks who are comfortable wearing something like that. Also, that coat genuinely did look like a trashbag. Sure it can be a look but it definitely gives trashbag vibes. And that shoulder hoodie sort of a thing is also another piece of clothing which i don't think works for most folks. Also, is saying "i don't like dress" hate now 😅😅 most of these comments were simply not at all hate. I liked a lot of your designs and approach to customer service but boy was this off putting to see.

[@gracedee5274]

True

[@jjiujju]

I personally think “I dont like it” or “That looks ugly” are all unnecessary comments that don’t really need to be said. Unless they are like “I think it would be more reasonable for athletic wears if the shirt covered the front more”, which would count as feedback and should be taken note of (you also did make a note of it so your comment would not be hare for sure) Aside from those, the blatant opinions are unnecessary rude comments imo

[@haillie6267]

You took time out of your life just to say that and the v neck is not to wear out it’s to work out

[@sony8591]

@@haillie6267 And most folks won't be comfortable wearing that for a workout.

[@jadevt1939]

If this how you respond to the usual criticism then I can't wait to see what happens with the real hate comments.

[@Chaos5810]

Bro it’s 2023, this is how its done now a days 😭

[@GK-qs5tl]

they just delete those lol

[@jadevt1939]

@@GK-qs5tl 😂😂😂😂

[@IAmSuzieMka]

They choose to respond to the most take comments because they can’t even address comments that are valid criticisms.

[@hijibiji1998]

🤣🤣🤣🤣🤣 I just noticed this as well. Either don't comment at all or address the major topic of the comments.

[@TyLee96]

Not a good look for the brand when you say you care so much about what customers want. Some of the criticism was pretty valid.

[@animicat6688]

True

[@mmmmmmmmaria]

very true

[@sherylsiana2252]

popflex: "tell me what you think in the comment section below!" also popflex: *this video*

[@GDMendezWrites]

None of these comments were criticism, though. Criticism is specific and aims to improve something. "This is ugly" and "This looks like it's from Forever 21" is not specific and offers no way to improve. When customers want changes to the way a waist band looks or want a design to not have camel toe or want a gym bag to have solid colored fabric instead of patterned fabric, that is specific and aimed towards improving the product. And this company listens to that criticism and applies it where they agree that it helps the product.

[@TyLee96]

@@GDMendezWrites Yes, that's why I wrote "some". The one with the trash bag for example criticizes unflattering design and fabric choice.

[@franson7452]

If people don’t like the design, they don’t like it. It’s not a mean comment it’s just them being honest about their feelings. What’s the point if the only appreciated opinions are the positive ones?? This was just kinda petty in my opinion ngh 😅

[@Bae.99]

Some of these comments are not mean they're just sharing their opinions 💀

[@soniclpslover1]

I am not going to fully drop you guys yet or anything but this video feels very misguided. I understand if it was all hate comments but some people were actually bringing up valid criticism and normally you accommodate to everyone and make items that fit everyone's style. So for you guys to put these people on blast and get upset with them for maybe suggesting different ideas when your motto is to listen to the customers and find new designs is really mean spirited. It also loses the trust in your consumers because you're showing that you genuinely don't fully care about every single person if they don't like certain pieces. I think it is just wrong to do this tbh.

[@EeshaG]

Not popflex replying to only positive comments Sis creative criticism is a huge part of creative fields like clothing design; if you want to grow, learn to take it in a good way rather than as "hate".

[@thisismyusernameidk]

doesn’t she ask for critiques in every video..? most of these comments were so tame and necessary… kind of an embarrassing move

[@icedtea-1819]

This 🤦

[@texasgypsi]

I mean, someone saying they have a different preference isn't a mean comment. That's just saying their personal preference, so they're not going to buy that item but I'm not sure that counts as a mean comment. You could take it as oh maybe they would prefer a similar top without a v neck...

[@yilingpatriarch4474]

How bad do you want attention? Them: YES

[@sherylsiana2252]

😂😂

[@JoJo-ie2fz]

I think the only people being mean here were the Popflex people replying, because honestly, most of those comments weren't even people hating on the brand. "I don't wear V-Necks" - sure, that sounds like a You problem, but it's not directed at Popflex specifically. It's just a person saying "Okay, but this product's not for me." Same way that the button comment was a complaint. Popflex was the one being unnecessarily sassy and snappy at them.

[@deoleiii]

i thought you’re meant to focus on customer needs - that person didnt like the buttons so how are you gonna drag them for that?? i get that they didnt say it in the nicest way but its the internet not everyone cares that much 💀

[@Clair-ds8fm]

The comments were just giving there opinion they weren’t even rude only the last one was mean but they were just kinda childish with how they handled that 😐

[@sparrow5400]

“this comment kinda ugly ngl” it’s the internet. a clothing can be called ugly, a comment thats not about that serious of an issue cannot. let people talk bruh

[@kiiiii2406]

well it can yes the comment wasn't that mean but really i would probaby have said the same as she did because really the commenter only said that but instead of saying "maybe you could do that to make it better" they straight out hated there is a diffrence between things and words even such simple hurt (because they work so hard for this and then people just being like this is shitty and such things are subjective)

[@FeliciaJYB]

lmao that was so childish like what? as a brand you are supposed to behave professional and of course there is ALWAYS gonna be hate and the way they dealt with it make them look highly unprofessional😂😂 cringe, what was even the point of this video?

[@sparrow5400]

@@kiiiii2406 yes but the commenter isn’t the face of a brand the video is supposed to promote. i mean, who are we kidding, the comment wasn’t even that bad, blog girl’s reply gave no witty insight, it was just petty and childish.

[@samanthaho7713]

How to ruin your brand image 101: this video

[@ealpacaf.7463]

​@@sparrow5400 and so was the comment. Where are we getting at here?

[@MJoy-to5mt]

I don’t think this video was done very tastefully. Some of these criticisms weren’t even mean. They were just opinions. All the videos I’ve seen on this channel before have been so positive. It was very uncomfortable to see a company and creator l like respond to criticism in such a publicly dismissive and rude way.

[@im_amother_first7893]

Honestly I don’t think I ever want to know your opinions on your customers views after watching this🥴 not good for business really! Love how you usually market yourself!

[@txyn9072]

As a professional brand are you really gonna take every comment as hate lol time to grow up

[@mehjabinayesha7007]

None of the comments were extremely rude. In fact this entire video was very unprofessional

[@jaimelowe4246]

Tell me you can’t handle criticism without saying “I can’t handle criticism”

[@Li-00]

I dont think saying the buttons look ugly is mean at all Honestly, i had a lot more respect for the company before i saw this video. Criticism is not mean or hateful, and i thought these people before most would see it that way, i guess not

[@anotherrandomperson9174]

some of these rly were just opinions… like maybe they didn’t need to be volunteered but the whiplash from “these buttons are ugly” to “these products look like copied from shein” is so wild

[@chandulovespurple]

I do agree, it's pretty expensive. I don't know about you guys, but don't catch me wearing INR 5000-7000 range clothes (without adding the shipping charges) when I can get it the same on Amazon within INR 2000. The prices are steep.

[@zoeyd8493]

Yikes this goes against all her other ad campaigns and can’t help but agree w some of their ‘opinions’

[@brooke9225]

This isnt a good business move. Take the criticism and move on and improve from some of it. This is how you lose customers not gain them.

[@sleepywalrus]

As someone who has bought a lot from them I won't be buying anything else from them after this video. I completely agree with your comment.

[@brooke9225]

@@sleepywalrus I used to really like her but she's so stuck up now and acts she's all that. And it's pathetic for someone who sells the most basic ass sh*t

[@mabelv3155]

@sleepywalrus same with me.

[@brooke9225]

@@karla.karla. exactly. I think she's forgetting that the very people giving her criticism are the exact people who've made her business money. No customers no money

[@katiaotero2392]

​@@sleepywalrus no one cares

[@bunnyluvspie]

"I can shop at marshals" is not criticism idk what you guys are talking about

[@frumpusnumpus]

This video was not it, boo. Some of those comments were not mean at all. It wasn't personal attacks, either. Yikes!

[@ykwsophiaz]

"baby... shein could never" MARRY ME

[@procrastinating_celery4994]

Okay wow I've been a huge fan of poplex for quite some time now. But ngl this video kinda left a bad taste in my mouth. For a brand that cares so much about customer feedbacks, it's extremely ironic that you'd do this. More than half of those comments raised valid criticisms and weren't half as mean as your responses to those comments. This just insinuates that you only care about criticisms that you agree with and honestly it's not a good look on the brand. Edit: Just went through the comment section. Doesn't seem like I'm the only one who feels this way. And popflex not adressing the criticisms and just replying to positive comments only goes to prove my point.

[@abcdefghijklmnopqrstuvwxyz1496]

they accept criticism that isn't just insults. all of the comments they responded to were obviously intended to be rude as apposed to give advice.

[@Notjust-T]

a lot of these aren’t really hate comments there just comments 🤷🏽‍♀️ btw luv ur vids💗

[@E45985]

This feels like an over reaction to critiques.

[@arusu1806]

Yikes when you can’t take criticism…this wasn’t even that funny if it was a joke lol all those comments DO BE TRUEEEEE

[@salinabeachy6379]

"nope.... not a man" at the end had me rolling😂 Also Susie is a mood I love her sm!!! Slayyyy

[@vengeance523]

I’ve never seen a business throw a tantrum because some people don’t like what they’re selling. Guess you’re just not as professional as you like to think.

[@ChasingPunchlines]

This video did not pass the vibe check. Cassey, I’ve always admired you for being an authentic unbothered queen, please don’t make me question that 😪

[@delicias.p8405]

I agree, this video made me lose respect for the brand and Casey

[@IAmSuzieMka]

From what I’ve seen on the website and content, the team is so social media marketing focused. There is so much money and effort invested in social media marketing and not nearly enough on actual design and quality control.

[@giadagiuggiola0272]

take criticisms and improve instead of being butthurted, geez these influencers

[@StormiGenshin]

This video seems like a netflix show that opens with 5 diverse/inclusive cast members to show you they are woke and make “witty remarks” to show you this show will be not only inclusive but “funny”

[@fairies-kill]

Some of these aren’t mean they’re just opinions 😭

[@DaRosaWitch]

Everyone has opinions. You know what else everybody has? Something that was said in the video😃(😳) And that’s not the only thing they have in common.

[@avril.227]

Agree … and some of the items honestly don’t look very high value. That’s the reality of sales and marketing - customer feedback.

[@fairies-kill]

@@DaRosaWitch but like if you want to potentially buy something you don't just look at the good reviews you also gotta look at the bad to see if theres something that some other don't care about but you do

[@Loomzy]

A lot of these are unsolicited tho. These comments seemed to be from videos were they show the product off ,so what's the point of saying the design is ugly or the buttons are ugly when everyone can see it and decide for themselves if they wanna buy it😕

[@froggywithaheart]

​@@Loomzy i get what u mean but like... comments on socials are (mostly) gonna be unsolicited lmao😭

[@radioaktivpok]

you guys could be greatful for the kind of “haters” you have 😅 the majority of these comments are just opinions, which you asked for😃 tbh i dont really like any of your clothes, but thats just MY opinion and MY style choices, im pretty sure plenty of people do like them, so what is the problem exactly? if someone doesn’t like it then they’re the devil?😃 geez, i thought you’re more professional

[@taylorgaskins3449]

I agree with most of the statements I don’t think that everyone should just 100% be in love with everything you put out !!! Constructive criticism is a good thing lady’s

[@amrithai.5705]

I agree that some of these comments were not entirely constructive or helpful but calling them "hate" is entirely misleading. They were offhanded opinions bc u have an advertising platform upon which you accept these "non customer" reviews. the weird shady "comebacks" were just in bad taste overall. for a brand that upholds listening to consumers, y'all went way out of your way to address meaningless garbage in exchange for content

[@starzies]

Shein steals from creatives 😭, it's not popflex giving shein..it's shein trying to be popflex

[@popflexactive]

this

[@dawn7528]

Honestly I really agree with a lot of those comments.

[@erxnga]

why're they getting mad over people's valid opinions though 😭😭 "i don't wear v-necks"... "that sounds like a you problem" bro let them wear what they want my guy...

[@Mary-Ann_B_Mabaet]

Yeah. But would you legit buy something you don't want, then review / comment on how much you don't like it? LOL

[@erxnga]

@@Mary-Ann_B_Mabaeti don't think these are reviews, it says "comments" 🤷‍♀️

[@kaoryakasaka6835]

I think the thing is that the person went to a v-neck post specifically to comment that. It was just kinda unnecessary? Like, no one has offered them a v-neck, so if they didn't want one, they always had the option to just not buy it. I honestly don't know why they bothered to respond to that comment tho.

[@erxnga]

@@kaoryakasaka6835 i mean, they are the consumers. if you're a vendor, you don't just bash their style when they comment their opinion on their choice of style.

[@kaoryakasaka6835]

@@erxnga you're right! I honestly didn't understand neither the comment nor the response

[@pretenderscrown]

yay for showing this company's true colors. thank you for helping me avoid a mistake.

[@XenaAndKin]

Yeah this disappoints me a lot and I regret ever having given them money

[@icedtea-1819]

This, make me realize some things

[@Thebeststar8585]

@@XenaAndKinwhy?

[@Sophwithaloaf]

Yep. Save some money i guess

[@theanxiouscatechist2504]

The one about not wearing V necks isn't really a mean comment tho. It just sound like, well, that: a comment. I don't wear them either. Perhaps she felt bad that she'd feel uncomfortable in that design?

[@sherylsiana2252]

and they could implement it buy coming up with a product line that doesn't not have v-necks. i didn't like the v-neck design either

[@Artnadhd]

is this the best marketing tactic when they’re not even mean comments 😟

[@Wiktoria-eo7ou]

How do you want to improve if you react in such a way to the opinions of your audience. You can still choose for yourself what you do, but looking at the comments, some do agree with what was said here

[@sherylsiana2252]

that's the problem right? i see so many videos of their businesses receiving "hate" comments when most of them are just opinions and feedback. its the same as "tell me what you think in the comment section down below!" and then turning the comment section off 😂😂😭 like, no business is perfect, you want to increase your sales and retain customers, you need the ability to react to ALL SORTS of comments with humility. this video honestly looks like bait for their fakeass supporters to take their side... not cool

[@nickeni3050]

"Let me guess, $40 for this forever 21 looking item" "This is very much giving shrink fast fashion" So on and so forth Aren't really feedbacks, advices nor " harmless opinions", just so you know. If you can't tell the difference between words said out of malice and words of feedback or advice then I feel sorry for the people around you coz you might end up hurting someone thinking your words were advice when they were simply spite filled.. Now I'm not some big supporter of hers but It's obvious that most of those comments were definitely posted with mean intentions, less than 3 or even 2 sounded remotely like advice or just personal opinion or constructive criticism. Also they didn't say they were hate comments, they said mean. While you can comment something without hate, the way you say it can be mean That being said, the only fault I'd say that they had in this video is them dragging the person whom the product didn't satisfy their personal preference

[@Woxlf88]

Exactly. I’ve had a huge problem with buying from them, because the entitled and disregarding way that they speak about and react to customers

[@nickeni3050]

@@sherylsiana2252 "Let me guess, $40 for this forever 21 looking item" "This is very much giving shrink fast fashion" So on and so forth Aren't really feedbacks, advices nor " harmless opinions", just so you know. If you can't tell the difference between words said out of malice and words of feedback or advice then I feel sorry for the people around you coz you might end up hurting someone thinking your words were advice when all they were simply spite filled.. Now I'm not some big supporter of hers but It's obvious that most of those comments were definitely posted with mean intentions, less than 3 or even 2 sounded remotely like advice or just personal opinion or constructive criticism. Also they didn't say they were hate comments, they said mean. While you can comment something without hate, the way you say it can be mean That being said, the only fault I'd say that they had in this video is them dragging the person whom the product didn't satisfy their personal preference

[@sherylsiana2252]

@@nickeni3050 hi! i didn't say particularly that "they" said they were hate comments, i said that there are videos of other businesses receiving hate comments when they actually aren't hate. maybe read what i said? why yes, i can in fact tell the difference between spite and feedback, and yes, some comments were mean, but some of them weren't. whatever the case, i think businesses should be respectful to all the clients, both good and bad. you can't find all the customers giving you respect, telling good about your products, or wording criticism correctly. surprise! not everyone are critiques! if they want to retain their customers or increase their sales, businesses must approach these comments with humility and respect. take the root of the problem, and think how you can improve. comparing brands is what customers do, it's how consumerism works. it's a customer oriented market. that said, i agree with your last statement. but the fact they included in the category of "mean" comments was not a good move.

[@ShojJiaNyurrr]

knowing the difference between opinions and hate comments is necessary

[@scarlettetrigoso1596]

I’m not trying to be mean, I genuinely love your work and know how much you put into it and would love to buy it but it is way out of my price range. I just don’t have that kind of money to spend unfortunately.

[@yashanjalinehere8391]

Them responding to only comments that favour them....again they aren't replying to comments stating that they were unprofessional and petty I really liked blogilates as she improves her design with public opinion but this wasn't expected from them ..irony....they are literally opinions, some of them might help you grow

[@popcornparam]

Never say shop at another store .. if every one person decides to shop elsewhere ..then you wouldn't be in business ... If you are catering to PPL wearing cloths - literally everyone is your coustomer.

[@c3qqrt]

Tbh most of those werent even rude or mesn

[@Mary-Ann_B_Mabaet]

You're not a Designer targeted by Shein whose designs were stolen. It's widely known Shein does that to a lot of Designers.

[@c3qqrt]

@@Mary-Ann_B_Mabaet im not talking about the shein part, i’m talking about people who literally just criticize the look of the clothes cause it’s not pretty in their opinion. that’s not rude.

[@Mary-Ann_B_Mabaet]

@lalalalalala.lalalalalala To Criticize, you need to have points for potential improvement, such as "maybe make it with a halter cut. Or use silk fabric for the sleeves". These are pure opinions with no criticisms, such as "I don't like V-Necks". Therefore, they are NOT critiques. Since they are pure opinions with no critiques, these comments are often rude; therefore, POPFLEX just gave them "opinions" back.

[@Woxlf88]

Exactly as they always do they literally ignore customer feedback as much as possible just like they basically made an entire video about how to ignore customer feedback, they literally only interacting and engaging with comments that are overlooking the negatives about this video and giving them compliments ☠️ brand reputation down the fucking drain

[@delicias.p8405]

And she says she read comments and makes changes for the people 😂 really makes you wonder whether that’s just A sales trick now 😂

[@babette.ate.oatmeal]

susie is literally amazing, j was laughing my head off because of her

[@popflexactive]

she is such a mood

[@blogilates]

She needs her own show seriously

[@babette.ate.oatmeal]

@@blogilates oml you replied!!! i 🤍 your brand sm

[@Gay_Vodka]

@@blogilates omg! Hi cassey!

[@SkyueQuoxxQ]

​@@blogilates since you refuse to reply to the other comments, let me tagg you here. Why did you think this video was a good idea? You are painting yourself AND YOUR TEAM as mean bitches. This really is bad move on the company. People will simply not always like your designs and this is how you respond?

[@nobody_knows536]

Girl take a chill pill.. Coz I don't find them as harsh as you think.. Mostly they are just opinions you don't need to feel offended that easily bcoz in any business you have to keep your self very calm and composed.

[@smalachit1571]

How to say "I'm easily offended" without saying you're easily offended. It's just critique, grow up.

[@sherylsiana2252]

best thing ive seen all day ❤️

[@rheabelafonte1913]

Ikr

[@gloriakim4936]

It’s not ‘critique’. ‘The buttons are kinda ugly’ okay, then in what way should they change according to the style or how would you improve it? ‘I could get better stuff at marshalls’ what makes it different and how would changing certain elements improve the quality? ‘It looks like a trash bag’ Is that a bad thing or how would you change it? None of those comments were critiques or ‘constructive criticism’ as ya’ll love to say. They were just meaningless comments of opinions with no real intention to improve the quality or pinpoint exactly what was wrong.

[@Shrinedgrimp]

You were offended by them responding tho...

[@Shrinedgrimp]

​@@gloriakim4936fr, finally someone who knows the difference between critiquing and criticism.

[@arusu1806]

Not small businesses thinking they’re special for copying pre-existing designs already.

[@NarayaniKT-gd4sr]

Small businesses? Which one?

[@kns6958]

I mean the comments weren't exactly wrong.

[@dailyanimalshortsplanet_27]

Blogilates is known for can't handle the critisism, any good or bad. And this is another example. Those comments are not even mean or hate. Those people gives their opinion. Opinion is not bad.

[@ira6605]

Now this is one video which was definitely not done in good taste. Some of these comments were product criticisms, and usually you take them in and work on them. For example, some people complained about the crop length hoodies so you took that positively and made the lengthier version as well. How is that different from some people not wanting V necks? Or how is the button comment different from the embroidery comment on the caps? Idk this video kind of gave egoistical vibes, probably now that the brand has become very big....I guess whatever works for you though...

[@Artnadhd]

An alternate title for this could be “The Popflex team unnecessarily claps back at valid consumer feedback”

[@WigglyWillowWorm]

I just don’t get why they’re so damn expensive lol Like this is something I’m going to sweat in and get dirty??

[@rainy-matcha]

Exactly, I feel like their designs really aren't that innovative or special, could get similar quality/design for half the price :/

[@dawn7528]

This is honestly just constructive criticism and people’s opinions, half of which I agree with. This was very unprofessional of yall

[@nierealna1182]

…some of those were just sharing their opinions, that’s what you literally ask for every single time

[@jazzy1120]

I love this video! If y'all make more like it I'll definitely watch em.

[@massetozacarias5693]

I admit some of the comments are valid as much as i love your work

[@SelaLucero]

I love how they leave out all the these are overpriced for the item you are getting comments out. Like every piece is like $70+ a tank $70 shorts $85 like get real with these prices. Its bad enough housing is expensive AF but for garments that’s ridiculous

[@sherylsiana2252]

​@@The-Cool-Cat "if you don't like it, don't buy it" is not really helping the business if you think about it yk. OF COURSE if this person finds something expensive, they won't buy it. they are just pointing out the fact that the price factor is holding back a huge portion of their customer base, thay could be regained by lowering their prices. the prices really don't make sense, and if they want to survive in the business, they need to set their prices properly. this comment has nothing to do with "oooh i can't buy them" lmao. the prices really aren't that realistic.

[@sherylsiana2252]

​@@The-Cool-Cat also, it's not "the best" thing about only her shop. no shop forces you to buy, that's the best thing about the customer-oriented market it has evolved to...

[@LovelyLittleLillies]

Having a bit of sense of humour about these comments instead of getting really offended would've given you lots of flattery. To actually respond to negative comments in this fashion was not a cute look. Nothing fun about watching keyboard warriors going at each other.

[@Muffins.O_o]

The comments restored my faith in humanity

[@Mspuff710]

“I don’t wear v necks” “sounds like a u-problem” 😭💀

[@subarna1976]

If you don't want opinions on your brand, then turn off the comment section. It's really like childish to call someone's opinion mean or rude. Those comments make you improve your quality. I expect better from you Cassie about handling such situations. 😒😒

[@nanelikahya9949]

This is kinda cringe ngl