✅ HOW I Got The Newest Gateway with External Antenna Ports! - T-Mobile 5G Arcadyan TMO-G4AR - FAQ #6

[@patrickwheatcroft5507]

I went to a T-Mobile store the other day and got them to swap out my Arcadyan for a Sagemcom, citing the Arcadyan's sluggish speeds as justification. The Sagemcom gave an immediate improvement in performance right out of the box. Thanks for making this video, otherwise I wouldn't have known it was that simple.

[@NaterTater]

Great to hear!

[@AAtta-3286]

Perfectly said Nate! Having the Nokia I called T-Mobile and they wanted to replace my old one with ANOTHER Nokia. Great point also about calling sales versus tech support at T Mobile. I learn more with each video of yours! Many thanks. Anthony

[@NaterTater]

You're welcome, thanks as always for tuning in

[@lisaduarte7534]

Thank you for this video. I'm housesitting for a neighbor that got THI recently. They had this TMO-G4AR white sitting on a stool in the corner. They said they had to leave town to get remote work done at their kids house because the new internet service was too slow. Speed test showed 600 Kbps! Moved it 10 ft to kitchen window and BOOM...we are rocking 680 Mbps now. So just a reminder that location is still important.

[@NaterTater]

Wow! Yes crazy difference sometimes but that's huge for 10ft on the same floor.

[@odotstef]

Wow, great tip on reaching out to the Sales number, every other number was unable to get me the new gateway, but sales took care of the job. I did not have to open a new line and was able to exchange my old black gateway tower.

[@NaterTater]

Glad you got it ordered 👍

[@sagreene70]

Thanks!

[@NaterTater]

You're welcome!

[@redbullbundy]

Man these videos are so informative. I am in Asheville NC. We are devastated from the storm. My fiber internet has been out for over 20days so I went with t mobile 5g home internet. I got the white gateway. It is faster than my fiber it is more reliable and my cell service only went out for one day. The tower was flooded and cut the generator. The second water receded they had it on. No other company has customer support like then either. I can play call of duty on a European server with zero lag. My latency is around 10-40 Ms. No where near lagging range.

[@NaterTater]

@redbullbundy sorry about all the devastation down there! I have family in GA and NC (including Ashville area). Glad tmo is working well fro you!

[@davidjernigan7576]

Probably be best to wait a few months. The new gateway might help in my situation (metal roor and lots of trees) since it is easier to add an outdoor antenna.

[@JudgeKW]

Same problem here, all metal roof and siding. If the gateway isn't in the window the signal is terrible.

[@therookienomore88]

Have you got an external antenna yet and how?

[@PEC9905]

I asked for it thanks to advice from the Community!! I will be sending the last one back as soon as I get the new one going.

[@kiyanski]

Hi did you get it yet? And what specific advice did you get from the community? :)

[@2LadyDi]

I'm still using the black model and since having it replaced because the last one died unexpectedly, this one has been on 5 bars since. Did get some random texts that my table was ready and another weird message but tech support on the highest level sat down for almost 2 hours to help me clear that up. Thank you for a great video on the newer model. Not trying to do anything until I forced to

[@NaterTater]

Good idea!

[@tdkleffman]

I still have the Nokia gateway and would like an upgrade. Given that this latest model provides access to way more 5G channels, T-Mobile should offer us long term customers a free upgrade, or minimal cost changeout for the latest model.

[@VTWINWILLY]

Nate, really like your videos a lot. I was a little confused on this one as you never said exactly who you contacted or how. Maybe I just missed it, but I couldn't tell if you went through the website, or called sales, or both. I have a KVD21, and am still in the 15 free return window. I called the T-Mobile store where got it and asked if I could exchange it for the G4AR. They said they would, but only had the KVD21 in stock. They directed me to Customer Support, who passed me around until I ended up with TMHI Customer Support, who told me they would exchange it, but had no control over which gateway would be sent to replace my existing gateway, and it would probably just be another KVD21. I'm really after the external antenna ports as I believe an external antenna would really help in my somewhat unique situation.

[@NaterTater]

I called sales and ordered a new line.

[@CommodoreFan64]

Thanks for being a voice of reason, i'll wait till i see one pop up on eBay. 👍🏻

[@skoVBA2]

As a former manager for a TPR(what you call a reseller) and now working at corporate. Your statement of "one has more access to do X is completely incorrect" they are identical in what they can and can not do. Its correct that we have not received any of the new ones in store yet. Im hoping we can get some in. Ill do a search for the sku to see if any surrounding stores have any, but being in a high volume store, we usually get the latest stuff first.

[@AAtta-3286]

Isn't it true though that the newer models receive more bands?

[@skoVBA2]

@AAtta-3286 I haven't delved deep into the specs on newer models yet. In terms of bands and what you can pickup is relegated to location, there's certain towers that run X, vs older ones running Y. Obviously, tmobile is trying to upgrade most towers, but that takes time. My interest in this modem comes down to I want to add it into a camper, so I have connection in more places.

[@NaterTater]

if the same capability exists in the computer/system then the resellers dont know or dont care to do some of the more complex things. only interested in selling more service/devices.

[@skoVBA2]

@Bryan-Hensley your statements not incorrect. But you also don't understand how the system works either.

[@skoVBA2]

@Bryan-Hensley you sure you weren't a hall monitor in school? Sound super salty about it.

[@Jooglesberry]

My KVD21 just got blown up by lightning. Brought it to a t-mobile store and they exchanged it for a TMO-G4AR. Immediately had WAN-002 error on it and spent a while with support dealing with that. Yay.

[@NaterTater]

bummer

[@mikebrock1965]

I'm signing up now in Las Vegas and I'm getting a Sercomm TMO-G4SE that looks like an Arcadyan clone and has external antenna ports. A review of it (TMO Report) says it comes with a T-Mobile branded antenna.

[@Nenad-ICXC-Shuput-GFAMMA]

6:00 G4aR it's on 6th min

[@johnbeardmore8190]

Nader....I love your "How To's". Always informative and well-choreographed. Question. I have the Nokia 5g21 gateway (w/ SureCall Ext Boost Antenna). If I purchased the new G4AR gateway on eBay (et.al.), can I swap the SIM card from my Nokia to the G4AR and be up and running? Thx

[@NaterTater]

@johnbeardmore8190 you might. The issue with the gray market gateways is their IMEI might be blacklisted by T-mobile.

[@meanjeanslo]

I placed my order over the weekend and asked for the white one (couldn't remember model# at the time) and was told by the rep that the "black model" was the latest version. Yet, when the email came through, looks like it is the old Sagecom you have. :/ The local T-mobile store is in a Costco (weird, right?) but they wanted to charge me $10 more per month.

[@MichaelJimenez10]

Have you ever disassembled the G4AR gateway? I’m so curious to see the innards of it

[@NaterTater]

I have not

[@larrybyrum3343]

Found that if you go to a Brick and Mortar Store you can ask for the Arcadyan G4AR and see if they have it at any store in the area. Also I just did my order test and found that the said unit is the one shipping per the order document! Wanted to post the picture, no idea how to do that in KZbin... >

[@NaterTater]

Sounds like you got it! Let us know how it works.

[@larrybyrum3343]

@@NaterTater will do!

[@larrybyrum3343]

@@NaterTater Unit is working like a charm! Thank you once again for pointing out this unit and helping guide me (and hopefully others as well) to this!!!

[@bparkinson1234]

I just got the new one. Using in rv. Do you have a video with a single coax mimo Omni antenna connected to just one port? Thanks

[@NaterTater]

I dont

[@salsachevy1]

Decided to give Tmobile home internet another shot. (06/2024) sepifically requested the white one and they gave it to me with no hassle. Paired with Waveform mini getting great consistent speeds right now

[@NaterTater]

Great!

[@PiterStreak]

Great video! I have the nokia and the first month it was great. Now the thing reboots 1 to 3 times a day at random. Its oretty annoying. Looking forward to your video to see of it worth the hassle of cancelling and opening ip a new line to get the new one

[@the-gadgeteer]

Great video Nate! This past week I had to get a replacement for my Nokia "trash can" gateway. I was hoping for something newer but I got a refurb of the same one. :)

[@AAtta-3286]

They wanted to do the same for me with my 2 1/2 year old Nokia. No thanks! I knew what I had didn't want someone else's problem. I broke down an bought a first generation Arcadyan new on eBay. I pulled out my sim card from the Nokia and put it in the Arcadyan. More stable but a little slower speeds, in the 200's but for stability, I'll take it. I should have tried a T Mobile store for the swap but I was thinking they would just give me a refurbished Nokia.

[@maddenchamp33]

@@AAtta-3286 thought you could only swap at corporate stores

[@AAtta-3286]

@@maddenchamp33 Yes you can but they kind of want you to stick to the unit you already have . In my case it was a Nokia and I didn't want another Nokia but I should have tried . I only asked T Mobile technical support and they would only send me another Nokia and probably a refurbished one at that.

[@ruffu3]

Thanks! Just seen it in the order to know which one.. Now on how to see if need external antenna.. Can you send the link to your video.. Is it an app?

[@lakedays3708]

Friends plz smash the 👍 button bcz there isn’t anyone on KZbin that is providing this high level of info on this subject. He deserves your 👍 button smash. Thanks everyone. 💯😎

[@NaterTater]

Thanks for your support!

[@earlt911]

Great info Nate!!! I also noticed that on the T-Mobile store locater map the ones in Pink I think are corporate and the ones in Gray are non-corporate? Greetings from SE Michigan (Macomb)...

[@NaterTater]

sounds right, if i click on them it also says "t-mobile store" or "reseller"

[@elderrob]

Thanks for all the great videos. You may have addressed this in another video, I would appreciate your help with this. We have a mobile STEM lab in Atlanta and was highly considering getting this T-Mobile unit. Thinking of pairing it with a Peplink 4x4 flat round exterior 42G antenna. Will require signal all over GA and will be in different locations weekly. Would you recommend this fixed antenna? Or do you have another suggestion?

[@NaterTater]

Hey Elder Rob, awesome! I went to Georgia Tech for engineering. You can save a few bucks and get the 40G amzn.to/4aKru4J which is the same as 42G but without the WiFi antenna which you dont need if you're using the T-mobile gateway's wifi. I tested the 40G and was impressed with its performance given its small size: kzbin.info/www/bejne/bmrRqWRmmsuXrrc

[@elderrob]

@@NaterTater thanks so much for the reply.

[@Connie-B]

I have the new white one..Arcadyan TMOG4SE which is even newer than the one on here. I'm not real happy with it. Won't connect with wireless printer and I only get 2 bars 3 if I am real lucky. Speeds the first day was 900+ next day it was around 100 or less.Today it's running around 200. I know others around me that have the older black one and they are getting speeds of 400+. It also gets really hot and tech support told me I needed to return it only they are out of stock on these and don't know when they will have any back in stock. So told me I had to call all the T-Mobile stores til I found one that had one in stock. The closest store is an hr drive. And no, they don't have it either, neither did anyone else. Was looking into getting the $99 antenna for it but they are also out of stock everywhere too.

[@jsr-uz3oj]

I got mine because my old Nokia died. I had to remove my external connectors on it. I was so happy to see external connectors on this one.

[@NaterTater]

How is the new one working for you?

[@jsr-uz3oj]

@@NaterTater Fantastic. I had to remove the pig tails from the old one. I watched your video on how to add an external, that really increased the signal. So I was very happy to see it already had the connections. Your videos have really helped me understand they work much appreciation. Thank you for all your help.

[@karchibald4395]

I just ordered a new one - my current Arcadyan seems to be dying. I so wish I had watched this first. Looks like I'm getting a direct exchange - and the one I have now is hacked and set up with a 4x4 Mimo antenna on the roof. I will see if I can somehow exchange the new one for this one with the ext. antenna ports. Hoping I can call and convince them to exchange but I haven't let them know I moved it to my new house in a rural area with a metal roof. When I tried to get one for here they said they had no internet service in the area.

[@NaterTater]

You wont be able to convince them to exchange with a different gateway. It will have to be a new line.

[@ericbennett-j6d]

Hi Nate enjoy your channel. I want to use the waveform 4 x 4 but I want to buy one without all the accessories included. Does the SMA Type cable hook up to most of the waveform antennas and also the T-Mobile Gateway? And also do you recommend any certain type of cable?

[@NaterTater]

The tmobile G4AR and G4SE gateways have SMA connectors on them. The waveform antennas have N-Type on them. Waveform can provide a custom cable length if desired. Cable quality is important, especially if doing a longer run. Waveform includes RS240 cable. 30ft.

[@paula1493]

Do you know if the modem can be put into a pass through mode to disable the router function?

[@NaterTater]

It cannot.

[@gilaleman5889]

Is there a newer modem coming out soon for the Cheeta router?

[@VNV67]

Hello Nate I would like to add a comment here. If you are customer in a fringe area for the service, you might want to tell them that. Also tell them you are in a house like I am with metal siding and a metal roof and the external antenna ports would allow you to put up external antennas for better service. I have three accounts there for tablet plans and all three have external antennas. Without them my speeds are as bad or worse that DSL more like Dial Up at 56KBS. My house looks like a FCC monitoring station with all the antennas and towers.

[@cmcolfax1]

That is an interesting take. You are kinda requesting a specific device, without requesting a specific device. If TMHI wants you to have the best customer experience they may authorize the exchange/"upgrade" to the new gateway.

[@Antoniocool86]

What speeds are you getting?

[@bonddav007]

I must have lucked out I just order new service on 1/17/24 and the white one showed up . I though I was getting the black tower I never new about the new one

[@ronebtd6043]

Not available in the East coast 😢

[@Byrd21590]

Do you have the new WRC-CR200A for Verizon? Can you do a guide for making just a modem? Please?

[@NaterTater]

I have that on my to-do list!

[@coolfool13w]

stand alone no antenna is the white one better at getting a signal ?

[@NaterTater]

Similar. Same modem.

[@drmalak]

Hey Nate, thanks for the informative video, If you return the opend gateway (due to Antenna hooks) won't that void the warranty and maybe they will charge you full price?

[@NaterTater]

I have not had a problem. I recommend going to a corporate tmobile store for the return as they will process the return and give you a receipt on the spot.

[@jbgearhead]

Great stuff. Your videos have been very helpful. I got lucky and got mine when I signed up a couple of weeks ago. Loving my T-Mobile so far. One issue I am having is it disconnects from my cameras and home thermostat after a few days. I created a 2ghz only network for them but still the same issue. Computers are working great though.

[@NaterTater]

my assumption is it could be a DNS issue and the solution is using a personal wifi router with optional DNS server put in

[@zackjennings4355]

curious on returning a gateway that has the "warranty void" sticker removed. How has T Mobile felt about that?

[@NaterTater]

They've been fine so far for me. I return at a corporate store in person and they provide a verified reciept before I leave.

[@zackjennings4355]

@@NaterTater ohh I remember you saying that I guess I misunderstood what you meant. cool

[@binglassiter1732]

Thanks Nate. Great video and explanation.

[@NaterTater]

Glad it was helpful!

[@robd3842]

Subsequent to viewing this video I contacted the sales number provided and requested the G4AR White gateway. The sales rep, out of Kansas City, stated he could see a white gateway was assigned and waived the activation fee. Upon receiving, it was the Sercomm G4SE with external antenna ports. A brief test showed 750 down 120 up without external antenna via 3/4 mile cell tower. Additionally, the HINT app running on Windows 10 via Ethernet was able to function properly and turn off and on wifi. An error was shown, however, restarting the app showed it did indeed toggle off or on wifi. The same results were obtained with HINT running on Linux mint. With Wi-Fi disabled, the Asus mesh connected and provided 590 down on iphone connected to the 5g radio. Seems almost a clone of G4AR. Thank you for the great content!

[@NaterTater]

Great to hear!

[@Sith-Vicious]

I have a question Abt my gateway device and you may The only one who can help no tech person with t-moblie seems to know what is going . Long story short I have an issue with my PS5 and IP fragmentation which causes lag I have change my mtu and I still get the error would u know anyway I can fix this issue? Sorry to bother you but I've pretty much have exhausted my options

[@NaterTater]

Did you see this video on MTU? kzbin.info/www/bejne/rGPVgIqdfNp7eNE for tmobile its likely 1420

[@JMSynthetics]

So Nate you have had all four devices. In there stock form how would you rate them?

[@NaterTater]

I'd pick a 3rd party gateway over any of them. With no external antenna I'd pick Sagemcom 5688w. With external antenna I'd pick G4AR. And I'd pick the nokia with 3rd party fan over Arcadyan KVD21.

[@JMSynthetics]

@@NaterTater thanks I used to have 2 Nokias on a residential account and a Arc on a business account. We recently had fiber to the home installed in our area so I got rid of one of the Nokias. Going to keep one of the gateways as a backup just trying to figure out which one to keep.

[@Bryan-Hensley]

My Nokia is dropping the 5g signal over and over. I got another one off eBay but it won't upgrade firmware from original (no WiFi calling, many glitches, it's not dropping the signal though). Now I'm facing with getting another gateway off eBay or swapping this Nokia out. I can't sign up for a new line, nothing available. I don't know if I should wait or go ahead and swap for something I'm probably not going to like. Does anyone know if the stores are getting these yet?

[@tommyis13]

Hey Tater. I just got the G4AR am getting great speeds, i want to put my Asus mesh router back in place, is there a way to turn off wifi on this model?

[@NaterTater]

yes, this works: kzbin.info/www/bejne/h6qQl2uum7WeatU

[@palak543]

When you returned your Arcadyan did they give you a hard time about taking it apart?

[@NaterTater]

what are you talking about, i never took it apart. 😉

[@palak543]

@@NaterTater LOL

[@batista7190]

Hello Nate, in your opinion if I already have the Arcadyan KVD21 and is using a standalone router with it basically turned the gateway into a modem and getting good speeds and pings, is it worth trying to get the new white gateway to use by itself with its external antennas? Thank you

[@roybertalotto6355]

Following...

[@Bryan-Hensley]

I've seen several people say the kvd21 is the best in weaker signal areas, not comparing with the new one though.

[@AAtta-3286]

​@@Bryan-HensleyTotally agree about better reception with Arcadyan. I had Nokia for almost 3 years and finally got my hands on the first Arcadyan. Better reception but a little slower speeds but less connection issues. For me, I'll take the trade-off rather then having to reboot once a week.

[@glin930]

Hi Nate, I just got this new white T mobile gateway. Can I use the previous script to disable the built in gateway wifi?

[@NaterTater]

No, but you can use the hint app.

[@RedMarsupial]

Does the G4AR support bridge mode?

[@NaterTater]

No

[@MrOhnoitsthesoundguy]

Pixel 8 pro here using this white T-Mobile router. What app works on control for the router. The T-Mobile app sucks. I use Netgear, Ubiquiti and Cisco in my work. They are a different world. What app do you recommend? Enjoy your content. Charlie

[@NaterTater]

@@MrOhnoitsthesoundguy I use TP-Link Omada as my network (plugged into TMHI gateway). kzbin.info/www/bejne/aWWxi6qAnZmBbpY

[@izgoy-club]

Nate, did you ever review the Inseego gateway?

[@NaterTater]

sorta, with this now unlisted video kzbin.info/www/bejne/apPchqhqnMyFjJo Nomad is a scam so dont use them

[@marcustoney7762]

I still have the old round grey nokia gateway. I have had trouble with that one twice, and they replaced it with the same one!👿👿👿🤦🏾‍♂️ Im pissed! Im going to get the new unit somehow.

[@NaterTater]

@@marcustoney7762 might have success going to a tmobile corporate store.

[@andrewmorris7230]

Hey Nate. Great content. I am trying to validate when placing an order on T-Mobile and I don’t see anywhere to identify a model number when placing the order? Any place on the order page I need to be looking at?

[@NaterTater]

Before the final checkout submit it will say something like "5G Home Internet Gateway A" as the device.

[@andrewmorris7230]

@@NaterTater thanks. Wish I could post a picture reply. They must have changed their system because on the submit page all I see is “T-Mobile 5G Gateway”

[@NaterTater]

@@andrewmorris7230 you can call and talk to sales

[@maddenchamp33]

Any idea when these will roll out I’m trying to get my hands on one

[@NaterTater]

Start of Sept 2023

[@Notyou5556]

Time 4:31 the codes are listed, a is kvd21, s is sagemcon, n is nokia, and we want code g4ar On line order, u can see this in order details, next to a box that has a T on it and a wifi symbol, I see this: 5g gateway A (included), so if i hit agree and submit order, they will send me the arc kvd21 The A is the short hand code for arc kvd21

[@NaterTater]

Yes

[@jessenhartman]

Opened a new tmhi line this morning. This is what is showing up on the order (T-Mobile-5G Gateway A2) is this the newest one with external antenna ports?

[@RonKris]

Does not appear to be. Listen to the show again starting around 3:20

[@NaterTater]

thanks @ronkris

[@jessenhartman]

Anywho. Maybe this is better than the Nokia trash can I been wanting to throw in the pond last couple years. External antennas are required where I live. Watching the potato disassemble the black Arcadyan now. I assume that's what I'll be getting.

[@jessenhartman]

​@@Bryan-Hensley I can concur kind of. I've heard not to run without an antenna hooked up to the board. I got some dummy loads to use on the connectors that aren't being used. Before I knew this I ran my first Nokia without antennas on two ports and had all kinds of issues.

[@dorkultra]

i'm curious why it would allow me to order more than 1 home internet service and gateway for my address to begin with

[@NaterTater]

probably for replacements. intended for temporary use.

[@JPREEDY77]

Still wondering if I can hack together a lipo power supply and see if it works while mobile.

[@NaterTater]

Yes of course

[@atom10001]

For cheetah can I add external antenna on it or I don’t need too ??

[@NaterTater]

It's optional

[@atom10001]

For the cheetah does it actually boost my 5G speeds a lot

[@Vyraxium]

I tried to do that and they sent me the wrong modem two times after confirming I would get that one. Even got a second line still did not get it again even after confirming that I would their customer support is the worst

[@thatguy7085]

I requested it, because I tried the other and it didn’t work well. I was told they couldn’t tell me which one I would get

[@TomohawkInsanity]

Are you able to give us the SKU number to the gateway?

[@NaterTater]

610214678294

[@josephbourque1032]

Very informative. Thanks.

[@NaterTater]

You're welcome!

[@stevengoossen6019]

I tried getting the new gateway, even though I talked the lady into it. But when it arrived in the mail, no go, got the old gateway. I didn't have a previous internet account.

[@suzannebarry5945]

Mine is stuck at 10% and 4g same thing .

[@gregdevine9630]

Called T Mobile sales on 11/22/23 and requested it specifically after visiting the local corporate store. It will be delivered on 11/27/23. Good bye AT&T.

[@poppinaclip9059]

Any way to turn of wifi on this one yet?

[@NaterTater]

Yes, the HINT app should work kzbin.info/www/bejne/h6qQl2uum7WeatU

[@brandonholmes4350]

Can I cancel my current service and sign back up

[@NaterTater]

You'd want to add a 2nd line and then cancel the existing once your new gateway comes in.

[@JunkerDC]

Might be losing internet access pretty soon T-Mobile home internet keeps going out and there are no other providers where I live I'm too poor to move as well

[@NaterTater]

Oh no!

[@gijoe20261]

Great video Nate. Any idea if the 2X2 antenna would work with the new gateway or do i need to upgrade to the 4X4 which i dont want to do because of the added cost.

[@NaterTater]

I test it here kzbin.info/www/bejne/iIaTqqWGh5eksMk It technically works but appears to be slower than the stock internal antennas (only exception would be if you cant physically locate the gateway where it gets signal but your 2x2 is outdoors or something).

[@gijoe20261]

@@NaterTater I'll definitely watch the video. Right now my issue is that the signal is barely making it inside the house. If I place my gateway outside the signal gets a bit better so I was hoping to be able to get the new gateway and was hoping the 2X2 waveform mimo antenna would increase the almost non-existent signal. Thank you

[@titusalfano1440]

Would one work from eBay?

[@NaterTater]

@@titusalfano1440 so long as it isn't blacklisted by tmobile (ie lost/stolen).

[@uknownicky357]

so i ordered this but it said 32 gb what does that mean??

[@NaterTater]

What else did it say besides 32GB?

[@ceninant]

Autodraft date is based on when you ordered the service. This date has been a problem, last date of the month. Can get a new account closer to deposit date to change autodraft date. Two birds, one stone.

[@bonddav007]

how can you have 2 5g modem gateway on one account

[@NaterTater]

Sign up for a 2nd line and they send you a 2nd gateway

[@poreric1]

I guess I got lucky. I have the trash can for like two and a half years now. It gave out and they sent me this new one. Now I just need to purchase the external antenna.

[@chineatajackson6132]

Can I buy it from another company?

[@NaterTater]

You can use 3rd party gateways. 5G Cellular Router Modem Gateways - Tested and Reviewed: kzbin.info/aero/PL8d9FovK2dNS2ihT56gySpU49V4kRHn_U

[@jinn91]

When i went to T-Mobile they told me straight up i can bring my old one and get the new one caue i got the black box and thy said i can get the white one

[@NaterTater]

Good to hear! They change to that once availability is there.

[@MsDanielle1283]

That white one would fit in my window perfectly

[@NaterTater]

It's the G4AR model, there is an identical looking one that is the G4SE model as well.

[@btb6011]

I just checked their website and says my address not available. Boo!! Had it over one year now, then it got bad and not dependable, so when Starlink said my dish was ready for me now (that I signed up for over 2 years ago and waited). Have both, but perfect world would be this new gateway and get the antenna. Tower is 1 1/2 miles away, I live out in the woods down in a drawl, nothing but trees and leaves in the way. T-Mobile is king when working.....and cheaper.

[@chudze6001]

What do I need to get into my company Citrx.. verizon 5g works t mobile doesnt

[@black_dog_barks]

At least the new is white... because they work best near a window, and the black absorbs the suns heat...

[@NaterTater]

yes, should be cooler

[@timmturner]

T-Mobile should have a upgrade path if they don't want people cancelling service and opening new lines. Even if it's a paid upgrade or with some fee. Doing so would save them time and money when new gateways are released.

[@NaterTater]

True

[@maddenchamp33]

Or they should build a solid gateway instead

[@timmturner]

@@maddenchamp33 even if they did frequency acquisitions and whatnot create the need for updated hardware

[@crazedmonk8u]

​@@timmturneryes but not at the rate that t-mobile is going through gateways. This would be 4 different variations over what, 1-2 years? Where cable the last shift was from docisis 2.0 to 3.0. And you had exactly 2 modem you got provided from comcast. Motorola (arris if you got em after they got bought out) or surfboard.

[@MrTehJunky]

So wait, we don't own the gateway? The guy at my metro store told me that I was purchasing the gateway and if I ever cancelled, to just keep it Incase I ever wanted to start the plan back up again. I already modded the case with a couple holes for my waveform, how screwed am I 🤣

[@NaterTater]

this video is for the TMHI, you are correct that metro makes you buy the gateway upfront so you are not screwed.

[@MrTehJunky]

@NaterTater Thanks for getting back, yeah they had some sale and it was only 35$ for the gateway, so I got real concerned when I heard you saying people are getting charged 300+. Can't wait to get my new G4AR, I'm rural and even with waveform can't get past 30mbps, probably won't help with the horrible ping I get when they start deprioritizing though.

[@btb6011]

Was unsubscribed from your channel AND I didn't do it. I've seen mention of this on other channels but???

[@NaterTater]

Oh no! That's odd. I certainly dont want viewers being unintentionally unsubscribed. Glad you noticed.

[@johnsgm2]

T-mobile home internet told me to go piss up a rope when I asked for an upgrade. said WE CANT DO IT. pisses me off

[@TheRealSnooch]

Not true at all. I talked to tech and demanded they exchange my gateway and 15 min later went to the store down the road to pick up a different model (the one i chose)

[@RouterRelated]

Wake and Nate

[@brandonholmes4350]

So the customers who have been supporting them and signed up when it first started just get a crapvgateway

[@NaterTater]

Yea

[@joshs1981]

I called they won't send it or sell it to an existing customer. Guess I'll have to leave

[@TomohawkInsanity]

Can you give us the SKU number, please?

[@NaterTater]

610214678294