One Plus Open (Broken): A Painful One Month Review

[@Horvath0819]

This is why I went with the Fold 5 instead. Have a feeling a lot more of these cases will be popping up in the coming months

[@DavidAVelez1]

Hopefully not! But agreed that my Fold 5 has been a tank!

[@Horvath0819]

@@DavidAVelez1 I hope not too but Samsung definitely got it right with the Fold 5. I'm loving this phone

[@Perfectly_imperfect1]

Same reason I went with fold 5 as well. Way to many unknowns if damage does occur. I do however wish it charged fast like the one plus open

[@iamsadiq4343]

​@@Perfectly_imperfect1but OnePlus isn't unknown

[@Yeehaaa]

I did the opposite and went with Oneplus open after a two months fight with Samsung who didn't honor me a repair for my zolf5 and falsely blaming me for internal unauthorized modification to the phone!! I never ever opened a phone in my life.

[@eaglehunter1802]

Did the phone get fixed/ replaced in the end....im thinking about buying this phone but would like to know what customer care is like

[@DRcatscratch]

You can use tent mode.. just open camera app and turn on the cover display view and swipe up to homescreen, boom phone is opened and can be used in tent mode

[@alexrtop]

This incident scares me the most about getting a foldable from other brands. I had a screen issue with my s21 and samsung service replaced it in a few hours. Foldables are more fragile for a fact, and good warranty and customer care is a must. Hope you get your fixed. Thank you for your videos!

[@DavidAVelez1]

Hey, Alex! The Fold 4 and 5 have been durable, so a bit dissapoint with this but hopefully it's resolved!

[@c.carrillo7813]

Had my inner screen replaced on both my fold 4 and fold 5 the inner crease screen protector falls apart after 6 months and rather than replace just the plastic film protector, they replace the entire screen and battery under warranty(not 3rd party insurance) Both repairs took about 3 1/2 in total. But in all fairness they have a stock pile of parts laying around for all Samsung models

[@HSHIN19]

​@David.AVelez my fold 4 inner screen completely broke. Didn't turn on. I had to get a replacement after a year. Will probably get the s24 ultra

[@migueltrujillo341]

So it’s been six months what happened?

[@garycornhouse4276]

Well I have just gone over to the fold 5 from being a long term iPhone user. I dropped the fold from chest height onto a tarmac road, and had the s-pen case on from Samsung the hinge was exposed and it has small chips on the top and bottom of the hinge, but apart from a slight resistance when I opened it after it was fine and I bought a new Speigan case with hinge protection after that. It's was a fall onto hard road and was fine, very impressed. Also the charging is so fast on the fold it charges from 0 to 100% in just a little over an hour with the Anker charger, that's pretty good. I would wait for the Fold 6 rather then then the one plus tbh if you are looking to upgrade.

[@soldieroftheking3096]

Listen ....im so conflicted in which phone im going to switch to , im an s21 ultra owner and you and a few other reviewers have been my go to guys to help me with my decision. Despite what people are saying that"YOU dropped it" is irrelevant i want to thank you for reporting a real world phone fall on a not so crazy height or crazy hard surface i need all the help i can get to properly make my decision....thanks bro ill be watching for more update on your one plus open experience

[@Warrior-USA]

Which phone will you buy?

[@toddm.walker14]

You're a brilliant reviewer. I really enjoy all the angles and creativity. I'm sorry about your Oneplus Open. I hope it's a quick and easy replacement, so we can keep getting these great videos. And if not, we may have to take up a collection to get you a new one. Your videos are helping us. Have a great day man!

[@DavidAVelez1]

Oh wow, thank you so much Todd! I enjoy making content for you all so am happy you enjoy the content 😊 Haha, no collection! I appreciate the sentiment, however! May you have a great day also! Your comment made my day!

[@DavidAVelez1]

How are you guys feeling about your OP Open or about getting one? Ill have more updates over on X and a follow up video if you guys want that!

[@majtechtings]

I was already babying it and then I saw this... Now I'm extra babying it. Lol.

[@franciscob7555]

I used my one plus for 2 month primary for gaming now inner screen scratch at first I thought it was inner screen protector that was damage I sent in open plus had a10 days with cell they sent it back with the inner screen still damaged I sent it back to them now they have a total of 31 days haven’t fixed it they waiting on parts very disappointed I sent a dispute with my credit card let’s see what’s going to happen.

[@andrewrix6065]

Yup, the same thing happened to my Oppo Find N, that's why I went with the Pixel Fold , I lost faith after that experience

[@DavidAVelez1]

With your OPPO too?! Nooooo 😭

[@mariatyrrell4208]

So sorry about the broken screen!!! Definitely shouldn’t have broken on when dropped on a padded surface. Also, great review!! (As always)

[@dons1643]

yes for the breakability reason - I purchased at checkout - on their site the Quick or instant replacement phone,,, they discounted it from $99 to 39 and I figured I'd try it to avoid long delays if something happened... Usually I don't get that stuff but I don't know their track record for fixing things... So, I will be interested to follow up on this story and the way they take care of your issue. Thanks for the Great video, and I love they way you change scenery and continue talking like you just walked into another room... ha

[@thelaststand1977]

Dont blame open. Every foldables are fragile. One Samsung engineer in service center adviced me not to buy fold as he is getting 4 to 5 defective fold every month for repair. He told me not to waste money. Foldables are still luxurious item.

[@DavidAVelez1]

Oh wow, that's crazy! Thanks for sharing that! Thankfully my Fold 4 and 5 have been tanks.

[@simptrix007]

Samsung Care+ is a must.

[@peacelove8395]

Of course he is getting defective devices every month..... he's an engineer in a SERVICE CENTRE 🤣🤣 A Cancer treatment specialist see multiple cases a month, so I guess we all have cancer.

[@DavidAVelez1]

@@peacelove8395 Haha! Sample Size bias, good call!

[@liam45506]

@@peacelove8395 I would assume that the service specialist had a reason to point out the fact that there were a much larger amount of service requests for the fold vs other phones.

[@omgitzisrael]

I needed a video like this. Most videos from this KZbin channels sound like paid ads by OnePlus

[@DavidAVelez1]

😂😂😂😂😂 I always try and be objective! This scenario has been a pain, but I do like the phone a ton

[@omgitzisrael]

@@DavidAVelez1 I like the design. Samsung should copy the design in terms of when folded the screen should be almost the size of the 23 ultra

[@GOTgoodoldtech-1964]

Did you do a follow-up video with the rest of the story with the OnePlus Open Service? I had an issue with a green line that just appeared. They've had my phone for over a month now. I'm told it will be repaired in a couple weeks. Very slow service.

[@kramdens1967]

DID YOU HEAR BACK?? You did drop it, so anything could happen. I remember when I dropped my phone from the couch to the carpeted floor, and the screen literally cracked!! Sometimes it's just the way it falls!! But definitely still frustrating!!

[@Cypher_NZ]

Another great video David. Please keep us updated on the OPO support.

[@DavidAVelez1]

Great to see you again, Cypher! Absolutely will do!

[@Melody2004.]

I guess now you could call it the One Plus Broken

[@DavidAVelez1]

Long time no see, Melody! I hope you have been doing well! One Plus Broken indeed 😂

[@Melody2004.]

@@DavidAVelez1 Hey!👋 Nice to see you too! Thanks for asking, but unfortunately, I'm not really doing all that well...

[@syedchain]

I owned samsung fold 4 and fold 5 before. Both ended up with some internal issues with flex cables that rendered s pen features useless/unusable and the phone failed to start or stuck on the boot logo. Fortunately they all happened under warranty and samsung actually had to replace the whole frame that comes with the new main foldable display just to resolve the flex cable issues despite everything else external was actually remained pristine even after half year of use…my lesson learned..never buy a phone with parts that move..it won’t last long

[@solo1shyne]

So this guy just never updated this video. Cool of him....

[@DavidAVelez1]

Hey, Doug! Sorry about that. A lot of other content came up, But I did update on my Twitter like a week afterward (which I wouldn't expect you to know of course) That OnePlus thankfully was cool about the entire thing, apologized for the faulty unit and refunded me which I appreciated

[@solo1shyne]

Thanks for replying.

[@BrianMadMak15]

I have the open and had the same problem. I dropped it on the floor from not very high and my inside screen broke. I dropped my z fold 5 at least 3 times with no issue

[@MrGanbat84]

Oneplus open passed durability tests in many videos. It is fantastic. ❤❤❤

[@brent3522]

Marques from MKBHD also had dead pixels on the crease area of his Open, but he said he didn't drop it, just appeared out of nowhere. This is looking to be a bad trend.

[@seanjmccall9055]

Wow hmmm didnt you say you prefer this better than the Z fold 5??? Z fold 5 working well hey? just saying....

[@harishramaiah2503]

I dropped my oppo Find N2 Fold version three times and once from 5 ft almost , thank god nothing happened to it, after seeing this from now I will be more careful, I really appreciate the leather back case I got from Ebay for keeping it well

[@arvandvarahram]

Dropping on a cushioned mat should not break a Foldable. And it will definitely not break a Z Fold. My Z Fold4 had tens of such drops and the Fold5 already a few times. I think the problem is Open's hinge design. The hinge of Z Fold5 does not move on its own: it neither snaps inwards nor outwards, but that of Open does. It is simply not that robust. The hinge tests demonstrated by OnePlus with machines are complete BS becaause the phone never opens or closes that way. In real life it always snaps which means a much higher pressure on display and hinge.

[@Bios101]

Even though this is "technically One plus 3rd gen folding phone" because of Oppo partnership, it's not on the level of Samsung just yet. I think the hinge that *snaps* open and shut is causing the screen to break

[@chris7077]

I’d love to see just one Open video w/out some nerd screaming in the comments about how this is “technically” a 3rd gen

[@Bios101]

@@chris7077 r u complaining about my comment?

[@DUICE08]

@@chris7077 😂😂😂

[@Bios101]

@melissabenoistlovesbacon does no one know how to read. Yes I am very aware that the original first fold had screen issues, in my comment I quote how people say its "One plus 3rd gen since they are partnered with Oppo" who has been making folding phones for a Lil while now. Samsung has had a longer time to reduce the issues. I have the galaxy fold 5, previously 4 and 3, with no issues. I'm just saying one plus/oppo isn't at the point yet where their phone screen won't fail as soon as they do. I also think it's probably because of the snapping hinge design they have. I'm not saying anything negative against them because the Open is a very cool phone, and I hope Samsung takes notes on their design for the cover display and multitasking UI. You guys are too quick to type and not read

[@DUICE08]

@@Bios101 😂😂 this not like the forums,I don't expect much contextual reading in KZbin comments.

[@samzidane6973]

same thing happened to my Vivo x fold 😢😢😢, unfortunately it's CN version and the screen replacement cost are 750$ 😢😢😢i decided to buy a new fold

[@DavidAVelez1]

OH. NO! That sounds so painful 😭 I am so sorry :(

[@samzidane6973]

@@DavidAVelez1 It's okay bro, thanks for responding to me 🙏

[@ompong1993]

Another KZbinr dropped his Open on the concrete while riding a bike, other than the deep scratch on the edge of the device.. The screen was just fine. Like every foldable phone.. There's bound to be faulty ones.

[@DavidAVelez1]

My thoughts also! Likely a faulty device which is why I'm not crucifying OP yet. The hope is to just raise awareness, let everyone know I like the phone, and if enough people pay attention,/they see it, then hopefully they tighten production of a bit. But there's definitely always going to be faulty products sometimes, even with IPhones

[@cheatcodes1228]

did you have insurance? I just purchased the protection plan but can't find any information on how good the process is of getting your device fixed and sent back or replaced. Please keep us informed I'm very interested!

[@DavidAVelez1]

No insurance 🤦🏽‍♂️ I never had a problem with the Fold 4 or 5 and so didn't consider it. Will buy it at a Best Buy here if OP refunds me appropriately. Best Buy has the best insurance policy around! Will keep you guys updated!

[@scrumbsciouscrispybuns5026]

That sucks bro. I have the 1+open for about a month now and loving it. Also this is my 1st android phone after switching from apple.

[@blacknight1234]

David - Excellent review. One thing to point out is that you can in fact use tent mode on the OPO. You just have to set it down on the table then the gyro sensor will turn the outside screen on.

[@DavidAVelez1]

Thanks for this! @Kendrelewis5465 Poointed this out also which is great! Mine never worked I suppose then 🤔 Perhaps an all around faulty unit, haha! Thanks for the notice!

[@Mrtrojano]

you do not understand ? He just wants to look for defects in the One Plus phone.

[@The_Brimada]

​@@Mrtrojanowhy would he be looking for defects when he says he actually likes using the phone? Just because he had an issue with his doesn't mean he's trying to find reasons to bash the Open. You must have one, don't you? Otherwise, you wouldn't be defending it so hard right now lol. Everyone knows this is a thing that happens with any foldable or device in general. There's always gonna be some faulty units. Put your pitchfork down.

[@georgblom2622]

I can confirm that Tent Mode works. It does so on mine as well.

[@gamelord]

Keep up the great work, man. I know it’s been a minute since I commented. My uncle wants the OnePlus Open.

[@DavidAVelez1]

Hey, Teejay! Great to see you again! I appreciate you dropping in anytime 😁 I honestly love the Open as a whole, this was just unfortunate. Is he getting one?

[@donniethesportsguy893]

Same thing happen to me after 10 days with one plus open so I returned it. No drops no damages.

[@ppietrukaniec2]

My oneplus open got a white line horizontally and vertically on the inner display just 2 days into owning it, and was not dropped at all. I just got my replacement yesterday (1 week after sending back the phone) and am definately very afraid of it breaking again especially after seeing this video. Had a z fold 4 that had an inner display issue 2 months into owning it as well.

[@livebundtrading8962]

I had the same.. line going down left of the middle and a white horizontal top right.. so seems like it is not an isolated incident. I had mine for 2 months so past the 30 day mark for a replacement.. been waitinfg 3 weeks for the service centre to receive components for repair =/

[@ppietrukaniec2]

@@livebundtrading8962 I ended up purchasing the drop/liquid damage insurance through oneplus last month, hopefully that helps if my replacement screen gets messed up :/

[@ChrisVideoNet]

That' stinks. TBH that Samsung pedigree is really something to have.

[@DavidAVelez1]

Really unfortunate. I've enjoyed the phone a ton as a whole, but this isn't acceptable especially for the price point. Hoping OP takes care of things here properly

[@efechief2659]

Drops are unpredictable. Especially on this type of device with moving parts. You could drop it today and the affects may not show until later. They might accommodate you because of your social media presence, but I can assure you Samsung would not replace this device for free if you admitted to dropping it. With that being said, I doubt the Z would break if you dropped it on a mat with cushion.

[@MahammadFalah]

Same thing happened to me, my screen start acting up 2 weeks after i git the phone, and what makes me more upset is the customer service and the fact that you have to send it in for them to fix but they are not willing to just replace it with other device, and why should i have to get another phone to use until they fix it especially after i paid about $2000 between the phone and the watch! When i had my Motorola that i paid $230 for it and the power button start acting up, they sent me a new one and said transfer your information to the new one then send yours to us to look at it, then they decided that i can keep the new one they sent, and that is a very good customer service. I'm very disappointed with oneplus especially after i referred so many people to buy their products. By the way its been over 2 weeks and i haven't got hhe phone back and they didn't even bother to call or email with an update on whats going on.

[@lordforex]

I've been lucky so far. My Open has had some small drops onto my wooden floor (I'm using the included case) with no ill effects. 🎉

[@ahmedal-maamari3305]

I just had issue in internal screen . Top quarter becoming completely white and black bar around all 4 sides of screen. The phone was in case from 1st day. I have not drop it or exposed it to any abnormal condition . I used only for 3 months so far. I know folding phones has problem with internal screen and was mentally prepared to accept after 1 year at least but not after 3 month only. I have sent email for OnePlus support and waiting for feedback.

[@piotrkruczek5400]

Hi David! Not really a person, that likes commenting and spending time in this section, but I found your videos pleasant to watch. Got OnePlus like a week ago and phone is great, but definitely camera is lacking. Not really sure, why all (or most) youtubers are giving high scores for this camera. I had few Onepluses (3, 3T, 5, 6, 7 Pro, 8 Pro) and it's the same problem all the time - moving subjects are always blurry - even during the day. It's Companies like Samsung or especially Google are able to fix it in post production, but Oneplus always struggle. Also - selfie camera is producing good looking pictures, but oversharpened. The difference is clearly visible right after taking a shot - when post production kicks in. It changes picture a lot. Overall I'm pretty happy with my phone, but I value productivity aspect mostly. Camera in my opinion is in low midrange territory with good optics that helps to hide problem with software and optimisation.

[@DavidAVelez1]

Hey there! Thanks so much for taking the time to share your thoughts! This is one of my favorite parts of YT and I'm happy you enjoy the content here :) You know, I'll say the cameras definitely aren't the best out on the market right now. I think it captures still pretty well, however. But moving subjects do have a hard time on this camera for sure. I'm glad you enjoy the phone overall, though! I agree. The productivity is big for me also. A commenter told me that OP is getting Microsoft support for the Open a bit later on that will work like Samsung Dex, so that's cool!

[@siddheshshivraj3534]

Have been using the one Plus open without a cover case and it has survived 2 falls till date. Some people are just unlucky or paid by rivals 😅

[@jor4n767]

Tent mode works perfectly... Have you tried setting it down in tent mode? Because it only switches to tent mode when you put it down.

[@user-ut3qe1om2b]

No matter what the brand Fold, whenever I see these broken screen videos, they are all the same story. We never know "how" it became to occur. We always get the same story of surprise. They never did anything wrong. Only the manufacturer is "bad" for not fixing it right away...

[@kmptrckshn]

Torn between open and samsung fold before. dont like the samsung fold but i bought one coz of their samsung care+ No case since day 1 last month

[@DavidAVelez1]

What don't you like about the Samsung Fold? Thankfully my 4 was very sturdy and my 5 has been also!

[@kmptrckshn]

​@@DavidAVelez1the unfold screen easily gets scratches but the repairguy at samsung said its just the pet protector and can be easily replaced a new one

[@austinreiter2594]

I had this exact scenario happen to me with my OnePlus Open, only about 1 week into buying it. Look I get the "you dropped your phone bro what did you expect?" comments, but let's be real. 1) if you spend this much on the phone, even as an early adopter and being tolerant to imperfect tech, and you are keeping the protective case on the phone thhat is given by the compay, it should NOT be the expecation that any little drop (let's be real--no one is smashiing the phone on the floor or dropping it from a 2-story window) completely breaks a phone. 2) if we ever hope to get folding phones to be at the point where they are mainstream, companies need to be sensitive to this issue beyond "its your problem". 3) every other mainstream phone can be casually dropped and not made completely unusable. So it's not unreasonable to be frustrated by the situation and wish the company did more to make it right. There are lots of these scenarios on reddit so these aren't one-offs.

[@cplg2111usmc]

This is nuts, my screen died in my hands. I was watching a show and then the whole screen went white the flashed green and black. Now only the outside screen works. Tried setting up a repair ticket and right as i hit submit i was greeted with they cant ship to my business? Im really confused hopefully ill talk to a real person and get this resolved sooner rather than later. I really liked the phone but in 1month and 3 days time this is the result forget it ill go back to the asung note 20 ultra vs dealing with this

[@Rolexenforcer]

This is funny if you ask me lol. The phone didn't break on its own, you dropped it. It doesn't matter if the phone fell on a bed of pillows, you dropped it and it broke, then you call it faulty, what a joke!

[@DavidAVelez1]

So you're okay with your $1,700 phone breaking if it falls on pillows? I'm also not the only one having issues with the internal display. I like the phone as a whole, but the internal screen dying on a $1700 phone breaking from falling on a cushion is not acceptable. I like the phone, and am not going to bash the company, but that's not acceptable no matter what way you look at it.

[@SirenitaHermosa]

@@DavidAVelez1I have this phone , I think is not ok , it sucks like you have to take extra care , hope they solve it

[@protonjicari5990]

​@@DavidAVelez1 I also had internal screen damage with Samsung fold 4, 10 months in to it, luckily i bought it with free insurance.

[@batista7190]

My tent mode works just fine. The phone has sensors that know when the phone is not sitting down versus you holding it so you have to put the phone down first then tent mode clicks in and works fine.

[@bluedevils81]

One time when I had a s21 ultra I dropped it on my carpet at home and green lines were going across the screen. It sucked. It’s not a foldable issue imo

[@simptrix007]

You missed something very important. If you were silent about it and did RMA without elevating your influencer status and made video about your RMA experience like regular person that would help many people looking for foldable. There is not enough data for customers about how 1+ is going to handle inner display issues.

[@DavidAVelez1]

You know what, this is actually a really fair point. I honestly didn't consider it that way because realistically I'm still a small channel with not a super significant following. I figured they'd handle me the way they would handle anyone else (because my Twitter isn't large, only JUST hit 1k followers, and 400 of them were from the posts haha) I'll consider that going forward if something like this happens again. Thank you so much

[@TheMnwlkr]

It's unfortunate for you. But I would say yours might actually be one of those "faulty" devices. I don't have the One Plus Open, but I have its Asian equivalent the Oppo Find N3. I have dropped it twice on concrete floor, including once from nearly 1m above ground. Not even a dent. I was so scared when it dropped because I only had it for a few day. Seeing there are quite a few people having same issue as you with the OPO, I am thinking maybe the QC with OnePlus is less than excellent. Hopefully Oppo would do better on that end. Finger crossed. But I do have a little suggestion for those who have it or are considering. The whole shell of the phone is pretty smooth and slippery, and with the big camera bump, it will sit on a surface tilted. So you want to keep it away from edges. When my two drops happened, I swear I had it resting very stable on the surfaces, only to find it slid down the edges and hit the floor. So be ware. Keep it a few inches from edges, esp. if you have vibrations on.

[@steffdia7080]

Probably there is sharp metal inside in the middle that cut the oled lines.

[@DavidAVelez1]

That's what I'm thinking also!

[@BombDesignz]

you absolutely can use tent mode! Play a video and put the device in tent mode. It will start playing on the outer screen

[@iAfroTech]

Sorry for your device. I think this format foldable is great, multitasking ... but whatever it's a Google, Samsung, OnePlus, Xiaomi, i'm too afraid of screen or hinge issues. Also those brands don't have physical repair stores. I also think that's why Apple don't release foldable : issues with foldable are bad in terms of reputation and they cost money. I hope OnePlus will fix your device

[@omgitzisrael]

I love their multitasking style

[@samuelmojica9704]

Jerry rig everything just tortured one of these phones and it passed wonderfully

[@DavidAVelez1]

I saw that! And honestly super happy it did. I just got a deceive one, honestly. Love the phone, eager to get it back

[@josue_kay]

Same thing happened to my phone after just 3 days out of the box. I mean I did drop it 40 feet from my 4th floor balcony, but who takes accountability for their own mishaps nowadays, right!?!

[@doomy_doomy2225]

Happens all the time with folding phones. Say them all the time with the fold 3 and 4 working wireless. Always encouraged the insurance. Not surprised to see the damage. As awful on the flip 3. Would black every 9 months for customers.

[@blacar3270]

Luckily, you still have a Samsung Z Fold 5, the best foldable, in my opinion,

[@DavidAVelez1]

Fold 5 is definitely a beast!

[@dr.emilyacevedo812]

Was it in a case? I just realized that it wasn't in a case. Maybe if it was, it wouldn't have gotten damaged.

[@DavidAVelez1]

Hi, Dr. E! Good point, no case. But honestly it should not have broken falling on a cushion when there is no other damage anywhere on the device you know? My Fold 4 was very durable, and so has my Fold 4 been without a case. These are expensive devices. But we'll see how they handle it! Sometimes faulty products happen in production

[@dr.emilyacevedo812]

Good luck.

[@localblackman427]

The background music is sending me lol. This is all so sad 😔😔😔 time to come back to samsung fold until you get a lemon replacement

[@jimmcnevin9367]

You need to watch Ben's Gadget Reviews where he dropped it while riding his bike in LA and outside of dent and scratches to the frame of the phone, nothing happened to the phone. Both Ben and TK Bay were flown to China to actually see the stress/drop/water testing they put the phone through. You must have done something to it.

[@DavidAVelez1]

Hey, Jim! That's great that there's held up from the impact! I'm not saying that the Open is I herently weak or flawed in that way, but it's something to note for the company and this really is mostly to see how they handle this process. Genuinely, it fell on that same cushioned mat while closed and when I went to pick it up the screen began to die. Production errors and faulty devices happen allll the time with mass production of tech. I'm not crucifying them at all, I love the device as a whole for sure

[@jimmcnevin9367]

@@DavidAVelez1 All I am saying is that these phones can handle extreme drops. I have personally dropped mine onto a carpeted floor from a table (about 3-4 ft) without so much as scratch. You must have done something more than a simple drop, but it sure makes the Samsung knights happy.

[@DavidAVelez1]

@jimmcnevin9367 For sure! I don't doubt they can take a beating and I would hope so at this price point. My buddy had an iPhone that was faulty at launch also before, sometimes it just happens you know. I love the phone and will definitely be getting another one! Have you had you're since launch?

[@jimmcnevin9367]

@@DavidAVelez1 Yes, I have mine since launch and only $262.00 with my trade in of a Z Fold 4. Great Price for a great phone.

[@laoking8553]

Love your "half" review since you weren't even able to use the phone to it's full capabilities. I have the Open myself for a month now and dropped it accidentally a few times on my tile floor and it's been a champ. Sucks that it looks like you have a faulty device and I'm interested on how quickly they resolve your issue, a follow up video would be great. I did opt in for the oneplus care plan because I know how fragile foldables are. It's so weird though that these One Plus fanboys are accusing you of sabotaging your own device, lmao! I appreciate how you are being respectful in all your replies to them.

[@SPJonez]

Been there with my Z Fold 4 which turned out to be a bank account busting out-of-warranty repair. Still love it though.

[@DavidAVelez1]

Out of warranty repair 😭 I'm glad you are still loving it, though! Great phone!

[@snaredrummer0123]

No follow up video?

[@Emtbtoday]

But it's not faulty, they all do it! It doesn't matter what brand it is, glass isn't meant to be folded, period! Folds need to be halted until they find a flubber-like flexible material they can make an LCD from! Adding more toughened layers on each new model isn't working; they're breaking faster! Mine popped when I opened it on my Fold 5! My Fold 4 was when I closed it; I heard that glass shatter; I couldn't believe it! Right down the fold line all the time they are not ment to be folded! Stop ripping us off! The Fold 5 warranty replacement i got is still in its box; I've never opened it! I'm not interested in it anymore and went back to a normal phone, the S24 Ultra! But I did love my Folds; unfortunately, I'll never have another! 100% disposable items with a 2-year lifespan, maybe!

[@anthony2558]

Oneplus customer service and repair sucks. There correspondence with emails, is horrendous. Chat is even worse. I requested a rear glass repiar, they have to approve, then they never let you know it was approved untill you hit them back up. They dont send the shipping labels, untill you contact them back a second time. I paid for the repiar via their repair payment portal, 28 days later i got my phone back and it was still messed up. They replaced the back glass but marred up the frame with sometype of metal tool. After a couple days of use the adhesive was failing and the back glass was coming off. I contacted them about the issue and basically they wanted to start an entire repiar order all over again. Needless to say i never sent it back. Id rather deal with the glass coming off then to send it back to them.

[@kennethjoseph9309]

Hello Dave. I was completely in distraught when your phone dropped and it stopped responding and I was like "wow that's all it took for the Fold to be unresponsive." Jeez, they need to improve on it's robustness. Anyhow my online classes are ending this Friday (it's next Monday). And so far my grades are in good shape, so today and tomorrow I'm giving it everything I have (I'm doing a speech bonus to boost it to atleast a C or a B as my final act. Overall, I'll keep you posted.

[@DavidAVelez1]

Hey, Ken! Super unfortunate circumstance. Hope it resolved quickly! And congrats on the online classes being over and for putting in the extra effort to get grade boost, Ken! Hard work goes a long way!

[@makdrumz]

Can you please elaborate on how did the device fell and hit the floor? Was it in a case? Unfolded or folded? Face down/up? 😮

[@mdrcross100]

So what was the end result?

[@ooharloo]

Late this video but there is a loud 1% on even the samssung foldables have this issue. Lucklily for me ive had my Fold 5 since release and still no screen issue but it does creek very audibly when its been closed for a bit then opening it up.

[@FoxyDrew]

You can spend $30,000 on a faberge egg. Price doesn't necessarily mean durability. If you want a phone with a hinge, gears, and a giant opening down the entire side of it, thats STILL as durable as a sealed up iPhone. Please travel to an alternate timeline, or adjust the laws of physics. Also: The video evidence you provided obviously isn't sufficient. What about checking for water damage? Or damage to gears in the hinge that could only be caused by a drop?

[@nsrcfitness7328]

What is their return policy?

[@DavidAVelez1]

14 days but speaking with them took me out of that window. BUT, the ticket they provided overrides that it seems

[@TheVickieyshady]

You can buy protection plan from them no?? Just like iPhone or Samsung just to be in the safe

[@FrankCalderon-c3m]

So what's the update on the phone?

[@PeterCPRail8748]

Foldables and flips are still a waste of money as they are fragile as heck. My wife's Samsung flip 4s hinge skewed out of allianment when it fell on our carpeted floor from her hand. Thankfully, our carrier fixed it, no questions asked. But the fact that these phones no matter the manufacturer brake this easy is not acceptable for the price. Until they become as robust as current gen slab phones, Foldables are not a good idea for heavy phone users.

[@Luiggie_OD]

Any updates on the phone? Did customer service fix it?

[@TryingYourLvck]

one thing i dont see many people compare is samsungs camera stability vs OnePlus. it looks like samsung has better stability, but oneplus has a better wide camera.

[@dons1643]

let us know how it goes...

[@jebaker2]

Great video as always!

[@DavidAVelez1]

Thanks a ton, James! I appreciate your other comment also, your insight and l perspectives are always appreciated here!

[@imm1960]

Why are you not using a case on it?

[@nitinsolanke1520]

Absolutely disappointed with my experience with OnePlus! My OnePlus Open's main screen suddenly went completely black, and despite no visible damage marks on the phone, OnePlus refused to repair it for free, and asking half the phone's cost for it. Talk about terrible customer service! #OnePlusFail #DisappointedCustomer

[@Thepowerof2190]

Now its like the microsoft duo, there is black at the center (Wow i feel so bad for you)😢

[@abrahamroberts2040]

I feel like Cleo would judge me too much 😂😂😂

[@DavidAVelez1]

🤣🤣🤣🤣 She is very sassy haha!

[@abrahamroberts2040]

Hi beautiful David, yikes!!!! Between your screen issues and Marques Brownlee having dead pixels on his Open - I'm no longer interested until I see how well they handle your issue. I still wish Samsung would widen the Z Fold and brighten the screens. My Z Fold 4 is still in perfect condition even after dropping it a couple times.

[@shadowfallenable]

You do know that most of these physical problems got to do with the USER... not the phone itself. 🤦‍♂ 🤦‍♂

[@DavidAVelez1]

I've only had it for 6-7 days at that point and the ONE drop was on a cushion from pocket height 😂 I'm not bashing the phone or company, but it's not something you want to see out of a 1700 device you know? The video was made to give you guys an inside look on how the company handles these things. The video is for your guys' information and insight is all. As I mentioned numerous times in the video, I love the phone a lot.

[@masterkiller990]

Unfortunate to hear. It isnt the best phone in the world but its definitely the only phone im sticking with for a few years currently looking for a case for how expensive it is. Got this phone for Christmas and out of all the phone that are out currently only american flagship phone that took my interest i got it in December

[@tomshariat4167]

very random comment, but your video is really well shot! the audio is kinda too grainy, If you fix the audio, this would look so much more professional, but you have alot of talent, keep going brother!

[@DavidAVelez1]

Thank you so much, Tom! I appreciate the feedback a ton. The grainy audio is me trying to get away with using the cameras built in microphone vs using my actual mic haha. Doesn't work out too well 😆

[@chivalrous86]

❤ is there any update on this issue,hv u got any satisfactory reply from OnePlus,brother i have been watching ur video ever since u posted this video,so please suggest me should I go for OnePlus open or wait?

[@GeologicFM]

This is nuts. I've accidentally dropped my Samsung Fold4 a handful of times on tiles (thanks to tequila lol), and it didn't break. For an expensive phone, I would expect it to be hardy.

[@ramsyla460]

Ie have the same problem with the screen broken the phone never fail down end Ie open today end surprise it’s broken when Ie open.when Ie open Ie. Heard the crack end after a this Ie see the black line in the. Middle end the left side like your phone don’t work the touch screen don’t work

[@markkendall6144]

Pixel fold 8 SOT i cant kill it in a day Also screen on pixel much nicer than both had the open and sent it back oneplus have not been the same since oneplus 7pro loved them then

[@Blitzer1234]

The first thing u do when ur phone breaks is to go on X? Weird world tbh.

[@DavidAVelez1]

Hahahah, well not the very first thing 😆

[@kendrelewis5465]

It has Tent mode, it's activated once you open it up and place it on a surface. You say the cameras isn't better than the S23u or iPhone 15 Pro Max how about you do an unbiased camera comparison test to support your claims that the Open cameras aren't better? I'm sure other viewers will love to see that video.

[@DavidAVelez1]

Hey, Kendre! Thanks for chiming in. Is it a setting I have to enable? Every time I tried it would just go straight to the internal screen 🤔

[@kendrelewis5465]

@@DavidAVelez1 on my OnePlus Open I just Open it up in tent mode and just sit it down and it works.

[@DavidAVelez1]

@@kendrelewis5465 Great to know, thank you! Maybe just a faulty device overall. Will check it when I get a replacement !

[@gagewyant7886]

Great video. I am hoping One Plus does the right thing here.

[@DavidAVelez1]

Great to see you, Gage! And me too 😭 Thank you!

[@Infinitelight8888]

I’m an iPhone user and would love to see a foldable iPhone. But no matter what people think this is one of the reason why Apple is not making them yet. Imagine having this issue on a few million foldable!?!

[@Kazeemola-r9f]

Like the iPhone 15 pro didn't have issues lol

[@cmlosaria]

That's why I went for a Duo... This folding phones are ticking timebombs

[@Emtbtoday]

OnePlus open 2 will be exactly the same! Same as Samsung's screens, etc. Folds are great, but they are not ready for the market! They really need to find a flexible material from alien technology for glass to fold! I'm sick of it!

[@jebaker2]

This is why I sold my Open and stuck with my Pixel Fold. I felt like the support for the Open was too much of an unknown. Can any outlets in the US even fix this phone? Will OnePlus stand behind it? Maybe next year I'll give them another try after I see how other folk's first year goes.

[@DavidAVelez1]

Hey, James! Fair points and concerns! I know that over here in the US, Best Buy ahs some of the best insurance on devices around. Basically, short of it being lost or stolen they have your back and will fix or replace with no fuss.

[@SirenitaHermosa]

I HAVE THIS PHONE , AND YES THEY ARE WAY TO FRAGILE , MINE IS FINE , BUT I WILL BUY THE S24 ULTRA AND LEAVE THIIS ONEPLUS HOME , EVEN WHEN IM IN BED I FEEL LIKE ITS VERY FRAGILE

[@DavidAVelez1]

Hi there! I'm glad you enjoy it! Foldables can feel a bit fragile 😅 Hopefully nothing happens to yours!

[@pattybelletete3524]

Did they give you an option to send you a new phone why your phone is being repaired? I could not be without a phone so that would worry me if I had to send my phone back and they didn't give me one to use in the meantime. Let me know if you know if that would be an option or if you asked him that question to send you a phone and they would repair yours?

[@ppietrukaniec2]

They don't send a replacement until the faulty unit is inspected. Took me a little over 1 week from shipping my faulty open back to them to get a replacement. Had to buy a burner phone in the meantime.