The video demonstrates a standard operating procedure practised by the hotel front office department in registering guests with a reservation.
Пікірлер: 34
@veronnica6985 жыл бұрын
He did a good job for his Practical Assignment. I know this video was taken and upload for their Practical classes assessment. And they are the Hospitality student. Sure once they get in to the real work environment they will perform much better. The trainer / lecturer did a good job as well. Well done Taylor.
@martinalicciardi32166 жыл бұрын
he didn't check her ID and said her CC number out loud. The two main things you should know!
@iwayanadnanraditya98074 жыл бұрын
I think for reservation in a hotel, the guest must receive a confirmation letter from hotel or voucher from travel agent,, and the guest must show this to receiption staff upon arrival time or the staff ask the guest about the letter or voucher, just to ensure that we serve the right person
@MrVee246 жыл бұрын
brilliant for refresher training.
@user-ht1zn2sx5e Жыл бұрын
Great I am familiar with this sistem because I am working as receptionist it is a good sistem really
@christiantrombley37776 жыл бұрын
Lol he says the credit number out loud bad idea haha
@miriamalfonso642 жыл бұрын
Yeah , we don’t suppose to do that . Now days the system is connected to the card reader and you don’t have to call the bank .
@ImranAli-lk4fi10 ай бұрын
Impressive video
@Adrax_5603 жыл бұрын
Nice very nice video here shwo everything in detail at check in process thanks
@MrDiegoSoldan6 жыл бұрын
6 minutes to check in is too much! more quickly to improve the service!
@petraskvarc3173 жыл бұрын
this only works in theory - when we have full and correct details (sometimes the guest is not who booked it and the booker didn’t bother to tell us), when there is no issues with payment (declined card for example), when they don’t query the location of the room (if we’re nearly full, finding an alternative may be a lengthy process, but we do our best) and similar. if you’re really unlucky, all three happen with the same guest. these are only quick examples, i’m sure thinking about it would bring all sorts of my memories back.
@sohailsaifi7505 Жыл бұрын
India 🇮🇳
@alexanderc6068 Жыл бұрын
I have Opera experience, and I'm looking for a job.
@egi84394 жыл бұрын
Handsome lua🌹
@egi84393 жыл бұрын
@@shobhiniibhowal2314 he is my bf. Dont bother me
@shobhiniibhowal23143 жыл бұрын
@@egi8439 no one is interested in you or him. You can keep him for yourself... N u r not good looking to be bothered...
@juanasimon86806 жыл бұрын
OnQ is more quick with check-in and check-out...6mins seems too long .
@chantreaboeun6 жыл бұрын
The overall is good however you need to engage more with the guest by starting with small talk.
@giorgiosalutogirsang27656 жыл бұрын
it literally depends. You need to feel the mood of the guest if they are in a rush and tired just get the job done and be as polite as you can. Best advice is to get the job done fast and do short small talks, but be impeccable.
@rezasastro23093 жыл бұрын
Shouldn't it he asked for her ID?
@anilkapoor72756 жыл бұрын
Will you please send me the download link for opera hotel management software
@annumomin27732 жыл бұрын
Are you working in somewhere currently please let me know 😊
@ibetchan98662 жыл бұрын
What kind program are u use?
@sohailsaifi7505 Жыл бұрын
Vivanta by Taj hotel
@em-oh-ji38535 жыл бұрын
Jeez. 6mins check-in per 1guest, they will get smash for sure in busy season!
@EmmanuelPhilosopherStar5 жыл бұрын
He did good job but the only area he was not supposed to say my bellman, better to say my colleage from Bell Desk or bellman will bring it up right away.
@sohailsaifi7505 Жыл бұрын
You from
@sohailsaifi7505 Жыл бұрын
How are you
@minhmrhoang14003 жыл бұрын
hotel registration
@user-un2hc8wl9u3 жыл бұрын
You're so handsome!
@sohailsaifi7505 Жыл бұрын
Hello
@sandrikgevorkyan36922 жыл бұрын
This dude didnt specify her room number in programme lol
@ABDULAZEEZ-wd5xk Жыл бұрын
Please never share guest card details to anyone, it’s guest privacy