outstanding service! How an airport employee should guide someone who is blind with a guide dog!

[@JoyRoss]

As a completely blind individual, traveling like this with my guide dog through crowded airports without eyesight can be extremely stressful and challenging. The airport always provides assistance for me to get to and from my gates, find restrooms, food etc., but not everyone is as helpful as James! James did an exceptional job clearing the crowd of people in front of me and guide dog Arabella. He provided me great audible cues and feedback for me and Arabella to follow, and was just a joyful personality to help make the chaotic situation less stressful. When you have no eyesight whatsoever, and you are trying to travel through a chaotic environment, all of the noise that surrounds you can be overwhelming. During this video I was trying to pay attention to James voice, handling my guide dog and keeping her on track, all the while videoing with my iPhone in landscape mode in my right hand trying to remain steady and aiming the camera lens in the direction of things I hear. I know I didn’t sound stressed in this video, but trust me, adventures like this can be exhausting. I have learned to take a lot of deep breath’s and stay present in the moment. I’m never afraid of traveling blindly alone, but it does require a lot of patience, strength, a positive attitude, and a lot of faith! I find my joyful attitude is also key to having a positive and rewarding experience! Thank you James, you definitely made this leg of my trip a joyful one! Other airport employees could learn a lesson from your awesome guiding skills! 💛

[@JoyRoss]

And if you were wondering, this was at the Charlotte Douglas international airport in North Carolina. American Airlines. I put in a call to his department this evening and will be calling them back in the morning to speak with his managers. Want to give credit where credit is due!

[@tslady12]

Joy Ross you are amazing my dear , so inspirational!!!

[@erinnbrown9662]

@@JoyRoss You can really tell when people like there job, and I'm so glad you are going to talk to his mangers because I think we need more people like that when it comes to customer service!! So many people don't pride themselves or there employees with customer service anymore!!

[@analarson2920]

@@JoyRoss You were all awesome, and shame on the folks wizzing by you all, one snatched up a pet while running past you on the narrow ramp, another cut Arabella off in the main hallway after the bathroom, These folks are so rude and self-absorbed, both were men, I will pray for them as they think it is no big deal, and James has a huge bright orange visit so it is not like you can miss you guys, Maybe you should bring your big white cane and stick it out there to keep folks at bay, sorry to say but really they have nerve. Maybe put a bright orange tag on your bag so Arabella knows who ever carries it she should follow and make sure that tag has a carabiner so you can easily remove it and hand it to other folks who may lead you, just a thought, I am sure you can come up with better stuff. The airport helpers were very good, especially when each one was on either side of Arabella to help block the busy folks and make you more visible. Do you have a video to go over and explain all of the equipment Arabella has on? It looks like she has a head harness, martingale collar, and body harness, as a lot of us do not know about it or why it is being used. Also your experience with your other dog how one item maybe helping one dog better than another? I know you mention it briefly but a dedicated video could educate a little better and demonstrate, it is fascinating and such a blessing for those that need them. I am all for tools for training(safe ones of course), but a lot of folks just think a guide or service dog just gets trained so fast and that is so not the case especially in our very busy and fast-paced world. I know for my SD we train, do well, and then have to back off as there will be something new we need to work with or some old habit that may need fixing. Like Arabella my pup wants to see and smell everything, but she is also assessing the area so we can pass as humans are doing weird things. It is a difficult thing to train your dog to take in information but not be too doggy about it, something I pray on daily especially with people always interrupting the work. Shouts of thanks to the great employees all along the way that helped. I love your videos they teach so much, lots of prayers to you and all the fam.

[@gabebell2374]

Ay yeo who typed this

[@aksu3029]

I like the fact that he looks you to your eyes even tho you are blind

[@Tamaraalkhateeb]

@A K S U I'm not trying to be disrespectful, but I noticed she liked your comment. So this question is for her: do you have someone read out the comments or some kind of online reader? Just curious.

[@cbf9871]

@@Tamaraalkhateeb she has someone who monitors the channel

[@spendalyn]

Tamara You can change the settings on your computer and phone so that comments are read to you

[@montanelas6716]

@@spendalyn how? i want it

[@justjello7599]

@@montanelas6716 TTS is actually really annoying lol

[@katieh837]

Counting the times that someone “sneakily” pets the dog. Your guide dog does a wonderful job ignoring these people.

[@noodlepoodle3582]

The fact that they do it “sneakily” means they KNOW they shouldn’t do it, but these dickheads don’t care smh...

[@babycakes6786]

Here"s the thing. If you want to pet the dog ask first

[@LadyBern]

I remember a service dog nudged me once. I jumped away while saying "sorry you're working." I probably shouldn't have spoken to it causing further distraction but it was one part habit and me not wanting its handler thinking I hated dogs and had a problem with service dogs like some people do.

[@arianacabrera9443]

Bern baby Bern ik one time i went up to a couple with a service dog and i said “I can’t pet your dog bcuz he is working. I wanted to say that they are soooo cute and when they are off duty give them a few pats for me.” It was probably weird but the dog was a Rottie and it took every nerve in my body not to give pets.

[@LadyBern]

@@arianacabrera9443 aw I love rotties. I can see why you did that.

[@charliehaug2734]

James protec, he attac, but most importantly he make people step back.

[@aidenlakata7662]

Charlie Haug I love it😂😂

[@saphfailey1169]

hahahaha that’s good lol

[@650FlyS]

Bacc”

[@suppersdinner119]

Take a step back 𝗕𝗪𝗪𝗪𝗪𝗪𝗢𝗢𝗢𝗢𝗪𝗪𝗢𝗢𝗢𝗪𝗪

[@Cheezball]

This was very clever Nice job I love that meme.

[@madikayla1861]

He said it was his first time leading a blind individual and he did fantastic. Didn’t assume, asked questions, and reassured you!

[@iddkd]

Madi kayla 👍🏻

[@youtubeisbroken241]

It was a bit humorous watching him look at her and point at things, then realizing it wasn’t working. It’s difficult but can be an entertaining challenge communicating with deaf or blind individuals. You have to find work arounds that handle the needs of both parties and the situation.

[@Sierralovescharles]

Amazing job

[@judyives1832]

Madi kayla Yes. He did great. Even warning about doorways and changes in elevation. Not many think to do that

[@succ1e49]

@@youtubeisbroken241 im deaf and well it sometimes happend that hearing people get confuse when i ask for pen or ask for information, but otherwiser no becaus we don,t need help.

[@placeholder8392]

Not finished with the video yet, but you should email the airport and compliment them and tell them that James did really well so that he can maybe be rewarded somehow!

[@devonkelly44]

place holder I just saw a reply where she said she called and the management is going to put a good word in to corporate!

[@Mike-vs3dv]

place holder yeah sure go email them, like you could actually see what is happening on the screen

[@coenogo]

Mestari Tick Ever think about the fact that most OS have blind-assistance?

[@RasMatHam02]

@@coenogo You could also just ask someone else to write it for you.

[@eoinduggan2253]

Rewarded for doing his job? Yeah he was nice and professional but that's nothing to get excited over, he gets paid to do this. Take action if he did something wrong but this is expected

[@brittk489]

I cannot believe the amount of people who don’t naturally get out of the way....

[@f8tal_156]

I wouldn't be quick to judge :P. Last year i was coming home from math classes and i saw two blind people trying to get into the nearby office of an NGO that helped blind people and i offered to help them get there and i choked and did stupid things like not warning them about upcoming steps and the ultimate retard thing i did was point at the entrace and i said go there but they just smilled and asked me where exactly and i realised and held their hand and guided them

[@missfrubby7814]

@@f8tal_156 what does that have to do with people who already have sight and aren't really getting out the way? Even if she wasn't blind, she has two airport escorts and a guide dog. It's so obvious to just move out the way.

[@MoonLiteNite]

I think it may be the camera is throwing people off. If i saw this in the airport i would think they were in training. I live in a city with many blind people and i often see dogs in training with a sighted person. So without glasses on, or cane in hand, and a cell phone out, clearly recording, i would think training :)

[@linolium4814]

I'm a wheelchair user and this happens to me a lot as well, people just won't move it's soooo annoying

[@KaigaiProject]

Airports are crazy.

[@alessandraabb]

When I saw that people weren’t moving to the side I was literally screaming “MOOVEE”

[@anjola3354]

same ! People are acting like it’s a free movie 💀

[@ajordan1847]

Same, lol! I was so frustrated.

[@IsabelleSelimGallo]

I'd also be the one to follow and help her through and TELL mofos to STOP touching the pup too she's s working. Not playing

[@LoeNateDogg]

On God. It's like they are dumb as fuck. Like u see she's blind and a dog is guiding. Move out the damn way. Smh. People are so weird

[@Xellarina]

I’m surprised to see so many people unwilling to move to the side after seeing an incoming service dog.

[@Kamboshin]

That's kinda fucked up, especially when you think it takes basically zero effort to do

[@fessy4]

For sure, but also like someone else said in a comment, airports are crazy enough without being blind theres usually so much noise and people its hard to focus on all your surroundings. However there certainly were a few where it looked like they were watching her approach and still didnt move

[@racheloldham6939]

It almost feels intentional, it's all I could focus on.

[@xblowsmokex]

People are so involved in their own little world they may not even notice.

[@phoenixgate007]

That drove me crazy! Pay bloody attention! There is a man in an orange vest leading a woman with a clearly marked service dog, people should have been kind and graciously moved out of their way.

[@splats9671]

When you gave James permission to give her a little pat he just gently scratched the back of her right ear for like two seconds, that's so precious and respectful!

[@laurenbruges8784]

Splats Yes! Some people when a person says ‘yes you can pay her’ immediately are rough and try to get the dog excited which distracts them. He was very respectful

[@Koda716]

Hes probably scared of dogs 😂

[@noah321]

Alexa Cannon If they’d let me pay her I’d be getting my wallet out

[@mepixxie]

That was my favorite 😍

[@Luffi98]

When a blind person records better than people who can see

[@cbf9871]

I think it's a gopro

[@hyenite]

more like, how does she know what she is typing

[@jordanbarrett7754]

@@hyenite there's speech to text programs for blind people

[@julz8996]

Hyenite she probably doesn’t she’s telling people what to write

[@28291973]

Hyenite you know that there’s a speech to text feature on most phones, tablets and Computers right?

[@skodbolle]

What ever James is getting payed, give him a raise! :D

[@Tamaraalkhateeb]

Why? He's just doing his job. Maybe just come recognition or a compliment. James is just one of the few who are recorded doing kind acts. If everyone who did a kind act got a raise, then the whole world economy would be unbalanced.

[@skodbolle]

@@Tamaraalkhateeb It's a figure of speech... get the sand out from wherever it is.. and that by the way is another figure of speech.. just so you know ;)

[@strandkvarn00]

@@Tamaraalkhateeb Customers will prefer companies that supply helpful staff. Therefore serviceminded employees become a greater asset for the company, who will profit from their improved reputation = More income. I think it's a bit dramatic to even incinuate that the whole world economy would be effected negatively just because you recognize a good effort.

[@kennyeverett3201]

@Tamara take a moment. Think about your last great customer service experience. Now pretend you are the owner of that company. Customer service is what will make your business grow or fail. Recognising the talent that keeps you growing is in the best interest of your company. James is that talent. It’s that simple. Reward talent when you see it. Have a great day!

[@rodrigocisneros3770]

@@Tamaraalkhateeb dude,come on dont ruin it

[@aishamohammed9178]

James is a star. He should be in charge of airport transportation. He protected you. Well done to the airport staff. And well done to Arabella. Brilliant!

[@davidrogers3423]

Feels weird watching a video from the perspective of someone who cannot watch the video. Nonetheless, this guy is a true professional.

[@Cam12369]

David Rogers thought the same thing, it’s beautiful honestly. An audience will be able to see and enjoy what she can’t.

[@Filmwithpurpose]

Same here like I comment on how smooth the quality is and I’m just like damn. :/

[@cristinasolanghe211]

Esto le ayuda a ella en caso d q le pueda pasar algo malo a su guía o a la muchacha. Este video le sirve d evidencia y para familias q no tienen idea d como PUEDEN ser tratadas. Y esto es una esperanza.

[@iamthehamburglar5606]

"i want to get her as close to the gate as possible" what a MAN

[@luasimon]

Gold medal to him

[@BlueBabyAkaAj]

Yes he wasnt playing any games!

[@jhopsi]

James deserves a promotion. To the Airline; Please send him for the training he needs to become a leader/manager in customer relations/service.

[@prunerd4744]

He did get an award !

[@jennamcdaniel2851]

Absolutely he should be recognized for his service to you & Arabella. And promoted! He should train airline employees how to assist people with disabilities & how to act toward service animals. Kudos to James!

[@argyelanadam]

Good idea

[@argyelanadam]

@@prunerd4744 how do you know that? I wanna read about it too

[@bri348]

Although I agree with James' supreme service, we should all be striving for this standard. For every individual to be as compassionate and helpful no matter where you work or who you are.

[@WoopWoopItsKate]

Ugh and people almost running their luggage into arabella just crushes me. How much people don’t pay attention just blows my mind.

[@flclub54]

Oh they're paying attention. Ppl are just so rude. Manners are a rare thing nowadays.

[@c.b5996]

@@flclub54 I agree with that. They see what they are doing and they choose not to move. Absolutely disgusting and not very courteous

[@llamacannon1714]

@wut something uhhhh what

[@karenmessinger9609]

@wut something Not her fault either that the last few generations have been raised to be self absorbed disrespectful narcassists. Maybe she can help remind some of them that the world doesn't revolve completely around them.

[@TestedChunk]

I love watching people seeing things from only one perspective and talking down to everyone else

[@angelawashington2883]

Being kind shouldn't be rare.

[@johnnyjonjohn8443]

Unfortunately it is.

[@hidayat1999]

Thank you. It shouldn't be rare, it shouldn't be praised

[@lunarialoonatic]

Angela Washington unfortunately nowadays kindness isn’t praised so much as success is

[@angelawashington2883]

@@lunarialoonatic that is absolutely true!

[@emilyantimo8077]

But it is

[@its_only_karma7440]

The holy grale of youtube algorithm has brought me here and I can only applaud James for his fine work

[@JoyRoss]

So glad for KZbin’s algorithm LOL, hope you have subscribed :-)

[@valeriecc307]

Same, youtube knows what i want better than me

[@Candy7la3Creme]

Same here, just a half hour ago

[@melcupcakeofdoom]

Also same with algorithm. He did do an extent job especially for his first time.

[@laloe7510]

They got me too

[@panzergaming9108]

pretty good camera work for some one who is blind

[@readerwolf16]

I think the camera may be on her head, and she is following the sounds

[@user-zy1yt7xj7i]

Blind people can still tell what’s in front of them as well as what direction sounds are coming from lol

[@Luffi98]

@@readerwolf16 Its on his right hand

[@panzergaming9108]

@@user-zy1yt7xj7i I was complimenting her just so you know....... she films better than most who have full vision even held the camera horizontal

[@panzergaming9108]

@@Luffi98 Ummm this is a woman in the video my friend

[@CrownAthena]

The fact that James wasn’t playing any games lol anytime someone walked too close he effectively let them know to keep their distance and move around! Amazing learning experience for James as well!

[@Cervidae]

the ignorance in these comments is astounding. a blind person using a phone doesn't mean they're faking their blindness. nowadays technology has accessibility features. she uses speech to text, which also reads back what she said and also reads aloud what's on the screen. it isn't rocket science, ffs.

[@flufflepuffle]

Also, some people are partially blind, like this guy who always takes the bus near my house. He still needs a stick to make sure he doesn't walk into stuff, but on cloudy days he can sort of see.

[@sirv8233]

I wonder how she liked this comment.... just curious

[@patja89]

@@sirv8233 If you go to the settings on your phone there's accessibility settings that read out any text on the phone screen, it's a really useful feature that's on basically all smartphone 😊

[@myrecommendedisallmemes]

@@sirv8233 are you actually that dumb? He literally just mentioned in his comment about accessibility features for people who are blind or have limited sight. These features let people who can't see screens use the device pretty much like anyone else would.

[@alelausic]

@@sirv8233 maybe someone is managing the account for her/ idk how advanced blind technology is today, but she has recorded her self taking her prostetic eyes out, so she is definitely blind

[@MrYehaha]

That other worker (guessing a supervisor) came to help James but he was like nah gtfo I got this. He was truly awesome!

[@annother3350]

Maybe she was a trainee

[@beekeeper2036]

Or maybe she was there to help clear the way for them?

[@lizzie77997]

I think he said he was calling her to make sure she had no troubles in the bathrooms since he couldn't help her in there

[@richardlacey4923]

She was there to clear a path

[@WoopWoopItsKate]

It bugs me that people aren’t courteous enough to give you and arabella enough SPACE! He was saying “excuse us” over and over because people were constantly walking in your way.

[@charlottehanna4339]

People often put blinders on and get so into what theyre doing that they often forget there is a world around them.

[@WoopWoopItsKate]

Charlotte Hanna I get what you’re saying, but they could have easily even ran over a child. It’s not necessarily an excuse in my book because Joy has more obstacles to jump through as it is, and I feel it is so important we all try to pay a little bit more attention to help make her life (and everyone else’s) easier.

[@charlottehanna4339]

@@WoopWoopItsKate I was just saying that is likely what is happening. An airport is a busy, bustling place. I'm well aware that it isn't an excuse as I use two prosthetic legs to get around and even when I'm in a wheelchair, people just don't see it. They'll step directly in front of people without a thought because they're engrossed in their phones or conversation. People aren't aware of their surroundings more often than not. Most aren't trying to be purposefully rude about it. They just are trying to multitask in a busy airport and forget there are others out there. You are correct in that it isn't an excuse, but more of an observation. Sadly, until the world gets out of this "me, me, me" mind frame, I don't think we'll see a change of behavior.

[@aalldldakekjs8981]

Well they are just living their daily lives. Of course he has to repeat something since not everyone in the airport is present when he says it once. Also they dont owe anything to anyone so they can walk around as they please. Obviosly they arent doing it intentional its an airport and there will be people not everyone is gonna pay attention to what happens behind them or in front of them espwcially when one is stressed. Just because shes blind doesnt make her an godly being that should be looked after 24/7. Once again these people OWE NoTHInG to her.

[@MrNexis3]

That's just how the world works. People have their own lifes, they don't care about random people in the airport, no matter if disabled or not.

[@rowebil00]

I think Ellen needs to bring James, Joy, and Arabella on the show! I always see these videos where people don't know how to guide a blind person - never saw one where someone did it correctly, so James should be acknowledged so that we can spread the knowledge. Like yesterday a deaf guy came into the gas station and the attendants didn't know what he was saying so I started doing sign language as I knew it. He was more comfortable knowing that someone knew it rather than having to ask for a pen and paper.

[@MinnieLitty]

Billy Rowe omg yes!!!

[@williamphillips2671]

This sounds like you’re lying to get people to focus on you. I seriously doubt that happened at all

[@ambers3200]

I agree!!!

[@embee8333]

@@fishgladiator what a nice way to cut someone off, i'll use it next time ^^

[@embee8333]

@@fishgladiator what you said didn't sound rude at all is what im saying, you cut him off in a nicer way lol dw about it xd

[@screechypterodactyl8104]

Man this airline staff were all so professional and nice and I'm so happy they actually looked at you when they were speaking and asked if there was anything you needed like the bathroom / food & such. And he did so great making sure nobody bumped into you and such. I recently watched one of Molly Burkes videos of her flying alone and the airline was not as accommodating.

[@JoyRoss]

Yes, most of the time I do receive such wonderful assistance when traveling. Of course, there are those occasional moments that are frustrating, but The lovely ones weigh out the bad :-)

[@rebexxa]

It’s really sad when people speak to the disabled (mainly blind, deaf, mute, things like that) like children. It’s like... Blindness doesn’t hinder her ability to understand your voice and process what you’re saying like a normal person... She just can’t see you...

[@Roadent1241]

Whenever I've gone on a plane with mother (who has to use a wheelchair instead of a scooter in an airport and I can't carry bags AND push her) at both ends the assistance is great. When they actually arrive and do their job, that is. We've arrived at several airports having arranged assistance only to find no-one waiting at the other end and having to wait for them. Given I have Hearing and learning disabilities I find them great though I do worry they think I'm faking on the learning disabilities since when given instructions I can follow (go to desk, check in, give bag and have electronics ready for security is as far as I can handle, GETTING to security is a different thing to me) I don't seem to have anything wrong, but I do have my nan's sense of direction so no use leaving me in the middle of somewhere I don't know. I would honestly rather not get lost and panicked as that would only make things worse for everybody. It is better for me to have a guide. I find it annoying to be talked to like a child but it works as I can understand them and be obedient in a timely manner. Not to mention obviously with the hearing problem I can't hear tannoys, it's all just muffled echoey chaos to me.

[@paleblueeyesxx4433]

Dang my 5yr old knows she ALWAYS has to ask before touching ANY dog. Service dog or not.

[@Kryptix]

Priscilla ff when I was a kid too my mum was always like don’t pet any random dogs, don’t know if they’ll bite etc and it’s annoying for the owner

[@KFC_Official_]

Priscilla ff I’ve learned many lessons when it came to dogs that were mine. Always ask, always keep your hands away from your face/food until you’ve cleaned your hands before and after, and always say “good boy/girl”

[@nghtblccd]

I learned that as a little kid too. Now I have a dog and always people are touching him without asking for permission. And the problem is that he bites, because he is scared when a stranger is communicating with him, verbale and non-verbale. So it's always very annoying and then they attack you for not having the dog under control. I have my dog under control, but if he is free in the dogpark and you just touch him while I'm 10 metres aways, I can't do much to help you or stop the dog when he is barking at you.

[@ladydede88]

I learned when I was 13 in the mall with my friend and I asked a lady who sat next to me could I pet her dog. She was so nice and explained her dog was at work and wasn’t allowed to be pet. And explained why. Everyone learns at a different time. But I’ll never forget. They should start offering programs to school kids on the subject.

[@xxpheonixequestrianxxxd1141]

@@ladydede88 I learned at like a kid that any dog with a vest cant be pet. I never knew why. I always just followed that. Obviously i know now that I'm older.

[@sydannchris97]

I didn’t see where you told James to watch for steps or ramps and I’m not sure you even said anything to him. I am just very glad he took the initiative to tell you when there were steps and ramps. Very caring.

[@SamEllens]

at 0:55

[@EjvindGEMDark]

@@SamEllens He did it before the prompt too though! Good bloke.

[@ArcherAdventures]

It annoyed me to see one of the guys getting off the plane pet her head :( But you did have a great guy there helping you :)

[@홍홍홍-f8d]

Harry Samson it doesn’t matter if it was quick as it’s a distraction regardless. Guide dogs are on duty and they need to give their full attention to their handler otherwise accidents can happen

[@water1zero982]

How did she read this lol

[@deadphoenixrising]

@@water1zero982 there's software that reads text out loud.

[@eireyouok101]

It was so quick that I don't even know of the guy realised she was a guide dog, she doesn't have a hi vis on or anything, could have been a mistake

[@bambii-_]

the dog was kind of in the way at some parts of the people leaving the airplane. seemed more like the guy used his hand to nudge the dogs head out of the way honestly

[@tryingtomatch1059]

Lady doesn’t move out of the way James: *excuse us* Me: atta boy james :,)

[@ShanaLawson]

Yes! I noticed him doing that!

[@curtisjetton3645]

Like he was fixing to flex on her too

[@ArJayDM]

That lady was so annoying, I hate people that have 0 awareness like that. It's pretty easy to ascertain what's happening just by glancing around you. Gtfo the way

[@cmeflywva]

I work with a blind person and I'm amazed of the amount of people who will not move out of the way despite realizing she is blind.

[@katherineshideouslaughter]

James is an angel, even when you said that he could pet Arabella, he was really hesitant about it and barely touched her when he did, he definitely deserves a raise.

[@marialindell9874]

We officially stan James. He shall be included to the fandom as a VIP member.

[@analithica4336]

I'm studying for being a flight attendant and this helps me a lot so I can know how to treat blind people, thank you so much!!!

[@sneepsnorp1404]

I'm sure you will do great. The fact that you are going in educated will do wonders.

[@ArawnFR]

lol me too :) see you soon my colleague

[@analithica4336]

@@ArawnFR You seem nice!, see ya~

[@analithica4336]

@@sneepsnorp1404 thank you sm, I'm doing my best!!!

[@dizzynoodles1758]

Just be careful people who are blind usually do not like to be touched, grabbed, or pulled, its very uncomfortable for them.

[@purselmer5931]

I just watched this and I'm exhausted. I can't imagine how much energy this takes from you on a daily basis. Kudos to you both!

[@JoyRoss]

Yes, it definitely can be exhausting every time I go on adventures outside of my home. However, I do really good at maintaining my composure even though I am stressed at times. Are you a new subscriber? I posted a video a couple of nights ago of me trying to navigate a public restroom at a shopping mall, so challenging doing it alone with my guide dog but we did it. Navigating the mall LOL, that’s another story ha ha, even more challenging but we still do that as well :-)

[@randomperson4560]

That’s the comment I was looking for cause i just feel exactly the same

[@angelikazavadska6117]

It honestly looks like a workout. That airport stroll to cafe and to gate would have taken me 3 minutes.. I had a revelation just now.. 😬

[@purselmer5931]

@@angelikazavadska6117 lol

[@myvlogs9477]

That airport employee did a great job including your dog. Stay safe dear.

[@surfingthedarkness]

exactly: he wasn't just kind towards the lady but also towards the dog! He kept saying "good girl" and speaking kindly aswell as assuringly. I also loved how he said all the helpful stuff like "about 60 steps" or "I got your boarding pass".

[@Enoxix.]

+1000 for James’ service and what an outstanding job from Arabella! If every person would just be so kind for every individual, man this world would be good.

[@JoyRoss]

I won hundred percent agree! :-)

[@msmakos1]

I totally agree. We need more kindness and equality in this world. James didn’t let the race difference interfere because he seems like one to help anyone and everyone no matter their skin or gender. Just like God says. “I love everyone, no matter their skin, gender or culture. I love them as my children.” James you rock!

[@YuubiTimberwolf]

ALWAYS ask before petting a dog, why do people not know this simple rule? Dogs you dont know can be aggressive, fearful or uncomfortable around stranger and its a danger to you and the dog when they feel like they have to snap at you. Working dogs also are not safe to pet, you put the owner in danger.

[@BbyKiS2y]

Do not touch service dogs at all. Don't even ask. They are not pets, they are working to keep their owners safe. People need to be educated.

[@charshepherd1384]

You can ask.

[@BlizzardGhost]

Most teams like it when you ask to pet, because it gives them socialization options and yeah. So just ask, most won't mind.

[@ALovelyBunny]

My dog is not a service dog but when I walk her on the streets her vest((not a service vest)) say “do not pet dog may bite” in bold letters. Some kid ran up to her and went to pet her. My dog is scared and jumpy because she has been through abuse by my father((i own her now)) and her being how she is she will bite when scared to protect her. My dog snapped at the kid and her mother started throwing a fit. Parents need to teach their kids to ask before they touch

[@pinkhoty1]

Idk why people insist upon it. I’m wary of children bc I have husky and I watched a kid continue to smack her face after I told him to stop(she tried to jump on him but I pulled her back toward me) and then he got upset and proceeded to yank on her tail luckily I was watching the entire time and brought her back towards me before she could bite at him.

[@gphillimo]

I think it's rude to pet any dog without asking permission, service dog or not.

[@williemccloud9176]

Shii even if it friendly I ask

[@ZeviraArt]

agreed, I bought a seperate label for my dog's harnas that litterally states "do not pet" so little children & parents dont just go n pet her, she's a small dog so "shes cute" but always had problems trusting strangers straight away, Just don't touch her and she's fine! I wish people woud honestly just Think before they do D:

[@brooklynnbailey4356]

Seriously. You don't know the dog or it's personality, so don't pet it.

[@vickyandersen8660]

That’s why I teach my kids not to pet dogs. Especially if they’re service dogs, I tell my kids that those dogs are “working” so should be ignored because they need to focus on their job.

[@KaMafo28]

My dog Wylie is a rescue and she doesn't like kids, so I always try to avoid kids on walks because she'll start to panic and I never want to put her in that state. Whenever I can't avoid kids, I always tell the parents this, and some will tell their kids no, others won't care and will let their kids be all over her as I try to guide her away. One mom even called me a bitch when I picked Wylie up and told her kids no.

[@toetoegan8999]

Damn he even took her to starbucks😂

[@viperdemonz-jenkins]

his parents raised him right.

[@1014perry]

Toe Toegan I would have got him a coffee too haha.such a gentleman. Men like that are rare these days but kindness shouldn’t be.

[@stephanieledogar4471]

Such a kind man. Excellent worker and a delightful human being.

[@YuSoMadBra]

Anyone else come to find James' comment? Damn James if you ever having a bad day, just come by this comment section to be reminded how amazing you are!!!

[@27emilka]

Where is his comment, I would love to read it but I can’t find it

[@colorscream]

James is a person who is dedicated to his work. Great job James, I wish we had more people like you!

[@marianna3253]

He really did an outstanding job! Giving out little verbal things like here's a wall to your right or when to stop to wait for people to pass.

[@macdonald581]

airports are horrible even when you can see yikes

[@bepo3157]

I'd say it's worse in some cases cause some people are just really gross

[@LucidDream]

Whatever this dude gets paid, he deserves some more. Good guy. Good service. And the dog deserves a nice scooby snack.

[@asialynn224]

Seeing people feel too entitled to their undesignated path truly is awakening a new rage within me. If you see someone with a guide and a DOG , MOVE all the way out of the way.

[@DBDG0499]

There's a lot of people, not everyone will see the dog clearly if people are blocking other people's view, so don't blame a crowded air port for not making way, so have common sense before judging others, Also the world doesn't revolve around guide dogs, no one has a James to guide them 24/7, how does this person go out in public without James to guide her? Oh, Right, the dog guides her, so if the dog See's someone ahead, the dog can go around the people GUIDING their Blind Owner!!!

[@asialynn224]

DBDG0499 stfu😂 you wasted your own time typings all this

[@MrNexis3]

Because people don't really expect to run into a blind person. And sometimes there's too big of a crowd or they are focused on something else. Seems pretty natural.

[@brookebarnhart1588]

Kudos to his team member too for being a second eye 👁 and helping guide the way as well

[@JoyRoss]

Yes, I wasn’t even aware that she was in front helping clear the crowd. I met her for a brief moment, but I never heard her voice again so I didn’t know she was still walking with us. However now knowing this information makes me feel like I had VIP treatment!

[@vayermenoviko0linixD]

@@JoyRoss she definitely walked in front of you three for quite a bit! She was there from around 2:20 until James got the ticket (or whatever it is called), right before you went into the "cooler" hallway. She seemed to be one of the quiet and maybe shy people though, so that's probably why you didn't realize she was there all that time. But she definitely did help! She cleared the way, at times she was right next to you trying to keep people from bumping into you and Arabella etc. They both were great, honestly! All that help was, without a doubt, needed because the place was packed with people and a lot of them were on their phones while walking or were looking for things, so they weren't focused on trying to not bump into you. Airports are like that, everyone is confused and stressed and there's chaos all around lol 😂

[@aracelirivas3187]

I was looking for this comment!! She had a soft voice so I cringed when Joy asked him if he had ever helped a blind person and she responded but got ignored😔!! But with so much noice I knew Joy probably wasn’t aware she was helping out too!!

[@anthonyrenteria909]

They should make a path through all airports just for people with disabilities

[@paytonwright3314]

Anthony Renteria I was thinking the same thing, I would really be helpful.

[@SweetestHoney86]

I imagine entitled people abusing them. I'm all for it though. I couldn't imagine this. Air travel is already stressful.

[@Tingling10]

Anthony Renteria They should have a specific seating room on the airplane just for the disabled. Some people are mean to the disabled honestly.

[@lola789ify1]

yess yes yes!!

[@MinnieLitty]

Yes! It was really crowded

[@ponponpattapon]

James at the end dropping the "I'll see you".... haha jokes aside. James seemed like a genuinely nice guy

[@JoyRoss]

LOL, I know it’s funny saying that to a blind person, but in all honesty, he will see me again, especially through my videos, now me on the other hand LOL, that’s a different story ha ha! But yes, James was such a respectful nice gentleman with a kind heart :-)

[@JAVONEETHEMOMMY]

Joy Ross it's a sAyin, nothin personal n I'm so happy ur not offended

[@rebexxa]

Joy Ross Just out of curiosity, how do blind people actually feel when people intentionally makes jokes about that. Like, “you’ll see me again! Well... you know, hahahaha” do you actually think that’s funny or do you take offense?

[@hanselmagne3570]

I've been to a training where we learn to teach the visually impaired how to use a cellphone (using the talkback assistive mode). Our trainors were all completely blind. They have told us that phrases like "have you seen my water bottle?" Or "did you watch the show last night?" Isn't really offensive for them. They have already accepted the fact that they cannot see, and a little misuse of sight words doesn't affect them even a bit. They also said that besides, asking questions with sight words is better than "have you felt my water bottle?" Or "did you listen to the show last night?". They use questions like those when talking to each other. It's perfectly normal for them to hear sighted words/phrases/questions. Hope this becomes informative for those who doesn't know yet! More power to you Miss Joy

[@letmetellyoumyexperiencesi9775]

At least he didn't say "well see each other again"😂😁

[@codysanders5004]

"I'll see you"... damnit James ya killed it until then.

[@Peace_and_Love_777.....]

I don't get it?!

[@S_Carol]

Well... It's not a lie... *He* could see her.... 😅😅😅

[@nephthys7473]

Pftttttt

[@itsjustarainyday]

@@Peace_and_Love_777..... my man, really?....

[@ArJayDM]

@@Peace_and_Love_777..... see. blind.

[@Swiftray]

i learned something today, never ever do anything to an dog doing his job unless you ask the person who carries him. Never thought about that but i will remember that for sure!

[@JoyRoss]

Thank you, it is greatly appreciated. These dogs have a very important job, and if you were blind like me, you would want them to be so extremely focused to ensure your safety.

[@ElizabethT45]

@@JoyRoss I explain it like this - imagine if the dog's job was to alert you that you were about to have a seizure. Someone distracting the dog for a second might be all it would take for you not to get that alert. Someone distracting Arabella during this trip might have caused you to walk face-first into one of those people wearing huge backpacks that James and Arabella got you to go around.

[@andrewallen215]

My friend has a service animal and she has a patch stating " Do Not Pet" and "Beware of Owner" and people still try to pet the dog. Uggh

[@dankay7982]

That's a start. The problem is that often you don't see if it's a working dog. I train seizure dogs and they usually don't wear a vest or a special collar. Yet they're working :)

[@RiverWoods111]

It is so frustrating when someone reaches out and touches your service dog. My dog's job was to keep me from falling, what if you distract that dog for even a second and I were to suddenly lose balance and fall on my face. Never touch a service dog without permission and never ask to touch them when they are working whether guide dog or medical dog!

[@gomiladroogies5951]

Joy was actually great at guiding the guide to guide the guide dog to guide Joy.

[@country522]

Sameee!!! Lol

[@AmehaPulir]

I had to read that out loud @-@ makin' my head spin lol.

[@zachhood5100]

Hahaha this is great and so true! I audible laughed

[@meisha3475]

..true 😂

[@ryzen89]

#english

[@LeeAnneRMT]

You might have missed your calling as a teacher. You are so good at positive reinforcement and gentle direction. Thanks for sharing the world through your perspective.

[@rhondamadgirl]

Lee-Anne RMT She gets to be a wonderful teacher-on-the-go!

[@miavictoria9156]

I love that after a while he was more confident in telling them peoples to MOVE!!! and that sometimes he would point at things then quietly remember that he cannot not use his words and then would be relived that he was the only one to notice 😂 so cute and he did a wonderful job

[@yugotito9990]

I really hope James sees this video and all the comments praising him! Great job James

[@beckybarnes1484]

Love the way James said ' c'mon girl' to Arabella......what a nice guy.......I giggled when Arabella planted her nose on a few unsuspecting people's legs as you were walking through the airport. 😍

[@rekozma]

James is a super hero. As someone with prefect eye vision I would never know how hard this would be. But I have family members that are also blind and I know they have difficulty just going to the store. Good bless James. May the blessings of an angle be with him . Thank you for sharing

[@NinjaxiaHD]

angle

[@marianna3253]

For me even as a sighted person, it's stressful to go through airports (bad anxiety with spaces with a lot of people) so I can't even imagine being blind. James did truly a great job guiding her and her dog

[@alexanderchristopher6237]

Not all heroes wear capes. Some wear orange airport vests.

[@BlackieSootfur]

Gosh the number of people who didn't get out of your way... i know it's crowded and not everyone is paying attention but I'd be so anxious and hyperaware of everyone around me that if i saw you coming I'd start nudging people out of your way 😂

[@philnaegely]

@j88 because just because they have a dog doesn't mean they are blind either. could be emotional support or medical reasoning.

[@likuz88]

Yeah i can understand you , but you know we often in our own Bubble. Which i mean, how can i say it hmmm. We watching more on us often , or to often :(

[@TheWendable]

In hindsight they would have moved, at that moment they’re only concerned about their phone, connecting flight, coffee, duty free which is completely natural.

[@FeArClapz]

What a nice employee how nice of him🙂 Edit: OMG 😮 How Did U Get This Much Likes

[@JoyRoss]

He was simply amazing! This is a great example of how to guide someone who is completely blind and their guide dog. I really do think airports should train their employees on this technique.

[@Thomas-of6xm]

Itz Jake I bet she didn’t notice that she moved them to the handicapped seats

[@christianalbarran6544]

He’s not a security guard he’s just an employee

[@weeham9647]

Itz Jake how does she edit post and reply and type?

[@juice_tyn2239]

weeham 9 Text to Speech to hear the message, Braille keyboard to type and she could’ve also had someone help her with editing or with all of the above

[@Robynn.m]

James deserves a raise. That man is amazing. We need more people in the world like him! Treat people with patience and adapt to others disabilities. It seriously means so much to people that have difficulty making their way through the day. Keep it up, James!

[@Robynn.m]

@TheRedsun111 No. I don't know the airport name and I'm only 15. I don't think I could do too much. It's not my experience to recognize, so I don't think I am responsible to recognize him. If I ever come across him I will definitely make the effort to recognize him.

[@irving9352]

@TheRedsun111 she already called the airport to give him a good word.

[@blackwaterblades2098]

people like james is exactly why I still have atleast some respect for the human race. he even was respectful enough and kind enough to warn about even a transition

[@jonasgrant]

They need one of the buckingham palace guards doing this job, just stomping through, shouting "MAKE WAY!" and shoving people who aren't paying attention.

[@spoofking9347]

Replacing guide dogs with palace guards who lead the blind and clear a path, best idea I've ever heard

[@LinnieAlexis]

Heartwarming 😊 I like how he turns toword her and smiles, and turns to talk to her. People tend to not think about how soundwaves travel when talking to people in crowded spaces. Him turning to make it as easy as possible to hear him really sais alot about his character

[@barrythebrilliant2150]

I have never seen this from the perspective of a blind person. Very interesting. Also you yourself are very informative.

[@RibbitHopX]

What a lovely man and his beard is awesome!

[@Rums0-k8j]

He has a James beard get it his beard is like LeBron James and his name is James no only me ok

[@elliotwehrstein4524]

Also did you see his nails in the beginning of the video!💕😊 they were amazing!!!

[@dragonsember]

A sweet gentleman

[@imajoketoyou1894]

And hes skin color

[@luismarcos3167]

Uhm.. I didnt notice his fingernails lol

[@jennawilemon846]

I love how even when y’all were at Starbucks petting her she was still alert and working. What an amazing dog 🥺

[@docholiday5766]

Arabella didn't try to smell anyone until the very end, so close! She is a really good pup, and that places was very crowded and she had several people try and distract her.

[@Iceblinkwolfsong]

Andrew Cox Yes! She is an incredibly well trained guide dog for someone who is blind and can’t correct her mistakes.

[@MR_ii_5150]

Can I be hired to do this? This seems like something I would really enjoy doing. This was MAGNIFICENT service

[@Kloppsserialbottlers]

I imagine this is just one of various jobs that James does every day, its not a specific role. but sure, I'd imagine theres plenty of similar roles about the place

[@OPJuiceBox]

What A carer? Look for blind people that need people like James!

[@i.i.iiii.i.i]

So you want to become a service dog? ;)

[@OPJuiceBox]

I 🤮

[@wintershock]

I yes.

[@arantxa._.8139]

Guys don’t ever pet a service dog. It distracts them! Edit: Thanks for the likes! ❤️

[@tombennett6390]

They distract me

[@nisargdoshi2640]

@@tombennett6390 too bad ... Control your self ...stay ...stay .....good boy 😂😂😂

[@tombennett6390]

@@nisargdoshi2640 give me a treat and I will be a good boy

[@nisargdoshi2640]

@@tombennett6390 😂😂😂 here a cookie for you tommy 🍪 Anyways have a nice day man :)

[@theanimalkeaper]

Unless the owner says it’s ok

[@qwerf4508]

If I escorted her I would scream “ make way for the queens guards” the whole time.

[@chouseonlee]

This man deserves a raise! He did so wonderfully, listening to your cues as well as a lot of attentiveness which is hard to come by in some employees in many places. This was so pleasing to see someone make something thats normally stressful so much easier.

[@Mordecai0]

Damn. James rises to the occasion. I love his growing confidence. She's stressed as hell and communicates and encourages James. Good stuff.

[@johnathanhenley2251]

James should be canonized as a saint. I wish everyone of us could show the same care and compassion for each other as James for each other.

[@martintreffers813]

I really can't believe how ignorant some people are, either keep walking or get out of the way.

[@marianna3253]

And don't touch a working dog!

[@No1reallydies]

James needs a raise ! What a respectable gentleman. He was clearing everyone out of the way making sure no one ran into you or the dog! Need more people with his expertise at the airport

[@ONIGIRIKINGU]

He dosent need a raise its part of his normal job. Maybe a compliment or a small gift but not a damn raise

[@No1reallydies]

suigintou101 maybe you are right not a raise but they should definitely be doing weekly checks of the workers at the airport There’s been plenty of times they have messed up my stuff and seems like most have no care in the world . James was the opposite

[@ONIGIRIKINGU]

@@No1reallydies yea i get what you are saying that he should be recognized and I agree. However the hard part is how they do it

[@No1reallydies]

suigintou101 well I’m one who doesn’t believe in minimum wage and I believe the boss of the company should be able to decide whether he deserves a raise or not , Him getting a raise would be good for other workers also because they would see that working hard can get them MORE money. It really sucks when u go above and beyond and you get a flare rate minim wage Think about the single moms who come in to work early and stay late just to get paid the same amount as the teenagers who come late etc

[@bocatcc]

He already makes $57 an hour.

[@janeavila8674]

I can barely travel with sight I don't want to imagine how difficult it must be to do it without sight

[@amberbeaulieu950]

James was also handling your bag very carefully!

[@F1SHB1TCH]

My blood started boiling in the beginning when the man who walked past just pet the dog without asking YOU DONT EVER TOUCH A GUIDE DOG OR ANY DOG THAT IS WORKIIIIINNGGG

[@joshuagumpert8910]

They’ll try to pet the wrong dog without permission one day.

[@queentargaryen9389]

I wouldn't even want randos touching my non-service dog. it is rude and equal to randomly touching someone's child.

[@yep8109]

I just realised she has never seen her dog...

[@EarthToMe001]

But I bet she feels her more than any other pet doggo 😊

[@egan_sketch1153]

Well it really depends on how much she can see.

[@yep8109]

@@egan_sketch1153 Shes Blind..

[@egan_sketch1153]

Shreks Desert sausages there are different severities of blindness.

[@kinggdom_5960]

in another video, she said she was completely blind

[@adenineful]

It's so aggravating to see people not making way for you and Arabella. I'm an emotional mess everytime I fly due to horrible anxiety and I'd still make sure not to stand in anybody's way, let alone if they're being accompanied by a service dog! Glad everything worked out for you :)

[@jonki1980]

James was absolutely brilliant! Awesome was the word i was thinking when watching it. Fantastic! Arabella was so patient with him. Whilst it work for Arabella does she see it as fun? There was definitely a spring and wag in her step. ♥️♥️ 🐶

[@jonki1980]

I would also like to mention how good James was from final boarding gate and on the plane itself. Right to your seat

[@NyeGills]

Dogs LOVE pleasing their humans and doing work for them! Dogs evolved along side humans and work very well with us!

[@whitneypickle]

i still can't believe how close people get to running straight into you guys and your dog. Airports are always hard, and as someone who is new to your channel, but has watched a lot of Molly Burke, it is really eye opening even to me to see more of a POV perspective like this of how difficult and scary it must be. I applaud the employee for trying his hardest, and for you taking such a stressful time and turning it into a teachable moment.

[@MrPupsi]

Ohhh, you gave him permission to pet her. Thats a big honour i think :)

[@AT16]

I think you really brightened up James’s day - could tell when he had to say goodbye.

[@lcoco1084]

Agree! He felt accomplished. Always makes you have a good day knowing you helped someone out.

[@o_p0tterhead]

It's basically ten minutes watching people and a dog walking around but for some reason I enjoy your videos so much so I thought I'd tell you:) Also, James did a great job helping you guys^-^

[@danielraymond9631]

James just made that experience a whole lot easier. For his first time escorting a blind person through a busy airport he did a great job.

[@angelfishluva291]

I love how he ended his conversation them... "I'll see you"

[@JoyRoss]

LOL, I heard that too, but in honesty, he will see me I just might not see him ha ha

[@JoyRoss]

Blind jokes are my favorite, I love using visual puns. A lot of times when I’m saying goodbye to my friends I will say “it’s so glad you got to see me again“ LOL

[@JAVONEETHEMOMMY]

Joy Ross 😊

[@JustJake77]

@@JoyRoss if you can't laugh at yourself once and while. Who can you laugh at? It keeps ya humble haha.

[@Kojayo55]

Ooh I was pissed when I saw that person sneak a head pat on his way out.

[@TheSavannahhhhhh]

This would be so difficult. She is so strong and confident.

[@JoyRoss]

Thank you, yes it is challenging, but I have learned to take a lot of deep breath‘s and find the blessings in the mist of my obstacles :-)

[@RachelKermit]

This just got recommended. .. but i'm kinda put off by the amount of people who nearly walked into you.. I mean james is walking with a vest and its pretty obvious with bella that somethin is up. I find it rather rude, I mean when someone walks into you with that speed they will knock you over. James did great, go james. He should be the standard go to guy, to guide people.

[@lyra9988]

It’s because they’re on their phones dawdling around. Maybe they should put their phones away.

[@mmvxi7104]

This was a great video! There was a person who petted Arabella in the beginning of the video and I got scared that it might affect her working but she was amazing!

[@Sakine-animate]

i like how the female worker stomped over to the wall at star backs so she had an idea of where to go

[@clown7339]

Best part of the video is the "see you" at the end

[@yaboiferny]

As a previous service dog trainer it frustrates me to see people pet the dogs whilst they are working, tho Arabela is very good at ignoring them good for her !!

[@rahulsreekumar2562]

James you smiling comforting handsome legend. Respect man!

[@aly27]

You are amazing. That crowded airport would have given me a panic attack if I couldn’t see. I wish you could hire someone you trust to travel with you. I really admire you and your courage! I’m so glad you don’t let anything stop you from living your life!

[@OPJuiceBox]

Faronthefiddler he already has a job But I guess so

[@mosu8779]

Faronthefiddler literally anyone else in James position would’ve been the same.

[@CR604]

I am more impressed by how this woman edited and uploaded the video to her youtube channel LOL

[@jaistinson2799]

She didnt

[@joelluv]

It’s her daughters who do all the KZbin uploading and stuff

[@avertisel329]

@@joelluv but how'd she record with her phone

[@DoctorEvil]

@@avertisel329 I'm fairly certain she has a camera strapped to her head.

[@kupferknochen]

@@avertisel329 She says in the video description that she tries to aim the camera in the direction of what she's hearing, which works really well actually

[@JH-kw8zy]

James wanted to say MOVE so bad! 😂 He did really well, though. My mom is visually impaired and I appreciate all the James' out there that have helped her.

[@Whyohwhymybrain]

When I was younger I had unexplained pain that made it hard to walk and it happened at an airport and they put me in a wheelchair and a super helpful employee wheeled me to the bathroom to get food and go to my gate, James being so kind reminded me of how nice some people can be when you really need help

[@sarahsedmot1682]

I read it wrong and thought you wrote that James was the person who helped you and I was like "wOaH wHaT a CoInCiDeNcE"

[@fabianflemm8480]

0:10 some poor soul lost his charger cable on the floor

[@woogusboogus9947]

The poor soul 😩

[@eternallyidyll]

Lol how did you even notice that!

[@whyme6307]

That looks more like a wireless earbud charger, but that would still be horrible.

[@jimbarbwe1985]

My partner requires special assistance and depending on who you get can make or break a holiday or trip. It can really be a stressful time for her, James did an amazing job and treated you like a human, top man.

[@aubrieditmer7181]

I literally throw my body out the way of someone who has a service dog scared to distract the dog from working or bothering the owner

[@alyssaruiz6585]

Yeet

[@Cloudsonlover666]

Yeet skedeet out the way indeed. I greatly appreciate that there are people out there who do that and I bet Arabella does too

[@Cloudsonlover666]

@The Random Reign of Vanilla I continued at first but wanted to say my full comment too

[@Cloudsonlover666]

@The Random Reign of Vanilla lol