Hi, I've had this (my fault) and managed to reset and get them back working as follows: Got them at 100% charge, took back from the case, put back in, Wait for THE CASE to breath blue the two dots on the side,tap both 5 times simultaneosly (pay attention if the earphone flashes 2x, if don't, repeat it all), then HOLD the both phones for about 10s until the case lights turn white. You can take them out and pair now