P&O Arvia 7 Night Caribbean Cruise & Maleth Aero 16 Hour Delay (Part 3)

[@TravelBlogJamie]

It feels like this is the one many of you have been waiting for?! I’ve bleeped out the many profanities during the ‘delay’ segments so as not to offend your delicate ears!

[@KirstyG64]

We'll just lip read you 😂

[@TravelBlogJamie]

@@KirstyG64 lol 😆

[@valerieg5674]

I think very few of your followers have delicate ears, so just go for it! What a horrible experience for you all. I read somewhere that Maleth's contract with P&O ceases at the end of March but don't know how true that is. Apparently the bulk of their Caribbean flights for next year will revert to TUI.

[@billiericky9205]

Absolutely adore you! I live a hard life... wish I could go on a cruise...right now fighting for justice after being beaten left for dead in 2006...me against 4 attorney's I have none. I fight for change a trans women alone.

[@KmanCider]

Really enjoyed the first two episodes and seeing both of you enjoy the cruise. I was completely shocked when watched the third to see what happened, I hope there was some sort of compensation offered to everyone by P&O. Thank you to both of you for sharing all your experiences on all your cruises. I look forward to watching all your cruises this year.

[@TravelBlogJamie]

Nothing from the airline or P&O - we’ve had to take things further 😩

[@SherwoodRobyn]

Jamie that’s shocking! I came on here to ask the same. Me and Mum just watched all 3 videos this afternoon, shocking treatment of you both :-(

[@TravelBlogJamie]

@@SherwoodRobyn very bad isn’t it

[@DonnaCooper-ff3uf]

I'm actually exhausted just watching. Cruise did look amazing tho. Certainly put me off doing this certain fly cruise. Yes these things do happen but the way things were handled were shocking. About to watch the live I missed last week to see the outcome from p and o!! Love to u both x

[@TravelBlogJamie]

I think they have already decided to sever ties with Maleth

[@janerees8990]

WOW Jamie what a beyond awful experience for you and all the other pax. I was on the verge of booking another fly cruise to the Caribbean for next season but no way!! Love the Caribbean and that Rum Punch at Sneaky Pete’s is fabulous. Great you enjoyed Arvia. I do hope You are all compensated appropriately!

[@TravelBlogJamie]

Oh that rum punch was soooo good

[@carollinley7768]

After seeing this I am definitely waiting until I can do the 35 night round trip to the Caribbean from Southampton.

[@TravelBlogJamie]

Good move!!

[@gillianlupton9198]

Just booked this !!

[@TravelwithUsLynnePaul]

You were alot calmer than I thought you were going to be, not sure I could have been exercised the same restraint and Paul would have been ranting😂. Your cruise did look amazing though and really enjoyed watching.

[@TravelBlogJamie]

Just far too tired to be anything but…

[@julesnkev1]

We're really glad the cruise itself was so good, and hopefully, in time, those will be the memories you cherish. We really felt for you both, especially being stuck on the runway for so long, that's the absolute worst kind of delay. Bravo for highlighting all your issues to P&O, if they know what's good for them they will address everything you brought to their attention, they don't want to be upsetting one of youtubes top influencers now do they? 😉 Hope your next cruise is smooth sailing all the way xx

[@TravelBlogJamie]

Oh I hope the next one is smoother too - this Saturday - eeeek

[@sallybond9351]

Did Arvia may 23, wont be doing it again. Great video Jamie.

[@TravelBlogJamie]

👍

[@lynnmcgowan5227]

What a shame after a great cruise! I am a solo traveller and that would have been a nightmare not knowing what was going on. I am sure it was for you both too. Ship and ports looked amazing. Thanks for sharing your experience. I hope P&O and Maleth learn lessons from this.

[@TravelBlogJamie]

I hope they do too 🙏

[@deniselitchmore542]

Wow! What an amazing trip, and its made me look forward to visiting many Caribbean islands on my 14 day cruise next year even more! I'm so sorry you had such a disastrous ending! Appalling treatment and worrying issues with the plane too! I think my flight is with TUI when I go next year and I do hope that the flight situation and P&O's response has significantly improved now. I do hope that you got lots of compensation too!

[@TravelBlogJamie]

Their response remains awful and they are ignoring all of us affected

[@deniselitchmore542]

@TravelBlogJamie that's terrible! Perhaps group legal action may be required as it was a package deal, and they failed spectacularly in delivering the flight element. I hope your insurers were helpful.

[@TravelBlogJamie]

@@deniselitchmore542 yes it’s an option and I’ve had lawyers contact me directly

[@deniselitchmore542]

@@TravelBlogJamie Seriously considering cancelling as this is a mickey mouse situation! I'm cruising with Celebrity in April and may swap my 2025 December p&o cruise for another one with celebrity!

[@TravelBlogJamie]

@@deniselitchmore542 it really saddens me as I’ve been a big supporter of theirs over the years

[@jaynemorris7600]

Feel for you both with the horrendous journey home - I would have been in tears if that happened to me. Such a shame to end a great holiday like that as it will be the most memorable for all the wrong reasons. X

[@TravelBlogJamie]

Nearly in tears but I cried I’m a previous vlog so thought I’d go for quietly angry this time lol 😆

[@Rumchaser]

Just watched Part 3, and it sounds like a nightmare, Jamie. It's cemented my thoughts on P&O, never again. Unfortunately for me l got food poisoning after eating at the most expensive speciality restaurant on Brittania. So, I won't be sailing on P&O sometime soon. Keep those blogs coming. Jamie absolutely love them take care x

[@TravelBlogJamie]

Thank you 🙏

[@Rumchaser]

@@jampam-jf8mt hi there l had eaten at 2 others previously and was fine until then.

[@HelenJohnson-jx1vc]

OMG, I think I’d have just cried 😞 Glad you both eventually got home safe

[@TravelBlogJamie]

I was close to it!!

[@charlottegrant4367]

I was thinking that too. I would have just cried through sheer frustration.

[@TravelBlogJamie]

@@charlottegrant4367 🤗

[@Jammy14751]

Hey Jamie! Just wanted to say when you went on Sky Princess, I was there too!! I didn't even know your channel qt all but I hope we cross paths in he future!

[@TravelBlogJamie]

👍❤️👍❤️👍❤️👍

[@lynn47001]

Well… watched all three videos. As much as I love Arvia, Britannia and cruising round the Caribbean with P&O which I’ve done a few times, there’s no way I’m going again with them all the time they’re using Maleth for the flights! We didn’t go this Christmas as we are off to Oz 🇦🇺 in February but we want to go again in early 2025. Will wait and see who they sign up for the 24/25 Caribbean season! Really enjoyed the videos though - fabulous!

[@TravelBlogJamie]

You and me both 😂

[@annasutton8078]

Hi Jamie, just catching up with your Caribbean holiday. It looked fabulous and Arvia too. The flying in general and the delay plus the fault, would have really spooked me. It's a real shame this happend and yes P&O need to sort it out. We have booked with P&O in November to the Canaries. It's a shame when things go wrong especially after such a lovely holiday. Its good to see the good and bad side of cruising. Thank you.

[@alfred1393]

Just back from Azura- Canaries, all worked well ( jet2 flights good - just have to pick up one's luggage in Tenerife and take it to the coach, then it arrives in the cabin, on return usual - leave outside cabin- and see it next in home airport- worked perfect. Food good in the Peninsular, and Glass House, we prefer mdr for breakfast lunch and dinner, just our preference.

[@TravelBlogJamie]

I think we were so sleep deprived we just wanted to take off and rest ❤️

[@Dazalton]

This is another great vlog. I think your reflections are very fair and I agree you were treated badly for your journey home. I hope you get a satisfactory response from P&O. We have two cruises booked after a very good cruise last year, but none are fly cruises!

[@TravelBlogJamie]

It’s a shame as our precious fly cruises have worked very well but then none used Maleth

[@Sky-468]

I love it when u grumble because u tell the truth and I like that I hater liars so thank u for being so honest u both are great and we love watching ur blogs so keep them coming xx

[@TravelBlogJamie]

👍👍👍

[@jonathanlindley1]

Wow. I remember seeing your Facebook posts and I thought that looked horrendous. Watching this video first hand sealed the deal. We aren’t going on that P&O Caribbean cruise I mentioned. We are spending a week in a villa in Fuerteventura and week skiing in Northern Finland. We were 3 hours late leaving Manchester going to Barbados due to snow last Jan and Neil nearly went loopy. If this was us I think we’d be facing a jail term now. To be honest I think you both coped really well.

[@TravelBlogJamie]

I was quietly seething!!

[@peteonthemove]

OMG ! This was actually painful to watch. Felt for everyone on that flight. What a way to end a great holiday. Thanks for the bleeps. I honestly couldn't tell you were saying f*ck ! 😂

[@TravelBlogJamie]

Lololol 😆

[@SarahJohnson-lb5zo]

That was insane!! Poor you and Maffoo. xx

[@TravelBlogJamie]

Thank youuu

[@lucysheppard]

Sorry for all the problems you had with your flight back home the happened to me when I went Spain we were stuck along time we some music on at the airport, but people kept turning it off all the time Hope to see a new video soon

[@TravelBlogJamie]

New videos every Wednesday and Saturday

[@alfred1393]

Thanks Jamie for an informative view, ( we did p&O 2 yrs ago Caribbean and yes tui then ) suspected all along Maleth would be a disaster. We just back from Canaries - Azura- all went well with the Jet2 flights and cruise too.

[@TravelBlogJamie]

Strangely had so many people tell me Maleth would make things better too… 😆

[@pippaboyd88]

Fair play to you. I was delayed for around four or five hours in the summer at the airport. Boy was it taxing. Really does put a dampening on the travelling time. Well done to you both. I feel your pain

[@TravelBlogJamie]

🙏🙏🙏

[@dzung1969]

I love this airline. It’s the best

[@TravelBlogJamie]

I hope you have many years of happiness flying Maleth

[@dzung1969]

Joking aside Jamie, I would have cancelled this cruise a long time ago or flew out independently. I have never heard of this airline before and with the reviews online about it, I would not have taken any chances with them. What you both experienced was regrettable, but on the flip side, it has brought the attention to many cruisers about p&o and in particular the airline to AVOID. Sincerely hope this will never happen again in your lifetime. Once is enough don’t you think? God bless. Happy future cruising 2024 and beyond

[@TravelBlogJamie]

@@dzung1969 we couldn’t cancel without losing 1000s, unfortunately

[@KeithWUK]

I’m considering a transatlantic on Arvia in October but can’t bear the thought of flying back with Maleth. What a horrible experience you’ve both had! Got a week on Iona on 10th February to look forward to first though, I’ll keep a look out for you

[@TravelBlogJamie]

I’ll be there 👋

[@HenryWallace-uo6qj]

I feel for you & Matthew with the many problems you had to deal with the delays with your flight. I now know why I do not take fly cruises. I enjoyed your Xmas cruise Vlogg it was very good & entertaining . What beautiful destinations you both visited. I hope your pets were well cared for.

[@TravelBlogJamie]

Have loved our fly cruise experiences on the whole - it won’t stop me doing more, just not with Maleth

[@HenryWallace-uo6qj]

I will take your advice regarding Maleth. I do doubt if I will take a fly cruise. I'm very happy with my drive to Southampton & pre cruise stay.@@TravelBlogJamie

[@sharnieyorke]

You said in the 3rd vlog you’d let us know how much your bar bill was, I’m really interested to know how it compares to purchasing the drinks package?

[@TravelBlogJamie]

Whole week’s bill was £250 but that included some food and currency too - drinks package wouldn’t have been worth it for us

[@thelawgreens]

I don’t recall a vlog where I’ve been on the edge of my seat!! That segment in the theatre was genius….. Plus Matthew ‘They knew hours ago HOURS AGO’ ❤❤😂😂

[@TravelBlogJamie]

I’m moving into suspense and horror vlogging lol 😂

[@kateanderson2066]

Somehow I bet once you received notification that Maleth were to be the carriers, you just knew it didn’t bode well. As someone who worries if I’ve nothing to worry about, I reckon the return flight would’ve been niggling away at the back of my mind all through the cruise… you had such a lovely time, I hope you can erase the homecoming bit from your memory bank. Will watch later with a cuppa 👀☕️

[@TravelBlogJamie]

IT was exactly like this for Maffoo leading up to the last day 😖

[@kateanderson2066]

@@TravelBlogJamie ❤️

[@karenshepherd8475]

Shocking. Feel for you and other passengers on what you had to go through.

[@TravelBlogJamie]

Gah 😩

[@elainehirst]

OMG my friend and I have booked P&O Arvia March 2025 to the Caribbean from Gatwick! Seriously contemplating our options now 😫

[@TravelBlogJamie]

I’d fly with another carrier and go out day before / stay a night on the island personally

[@elainehirst]

@@TravelBlogJamie yes and it’ll be my last fly cruise with P&O, that’s for sure… luckily we’re sailing back to Southampton.

[@ledsi1]

Total nightmare! That's one of the reasons I've given up fly/cruises - I'll stick to port to port holidays. Horrible for you to have to experience that but its definitely highlighted a major problem with the charter. Thank you ... Jaime

[@TravelBlogJamie]

👍👍👍

[@darrenerskine8050]

Sorry to hear about that. Hav u taken your case to the. Obusman?

[@TravelBlogJamie]

It’s the Maltese courts it needs to go to now

[@imnotbeingfunnybut9448]

Looking forward to this - eeeeeeeeeeeeekkkkkkkk

[@TravelBlogJamie]

🙏🙏🙏

[@caroleceres]

Oh! Good to know that there is a Retreat area - Arcadia didn’t have one (or misnamed their Retreat experience)! I much prefer the Retreat. I’m too relaxed to get up at the crack of dawn to save a lounger… .

[@TravelBlogJamie]

👍

[@TravelBlogJamie]

Arcadia doesn’t have a retreat as in outdoor lounge area - it has a function room called the retreat

[@djbrits8563]

Why did some get off? Did they Just felt unsafe? Great content as always

[@TravelBlogJamie]

Some felt unsafe, others said there was a spillage from the toilet (but there were 50 spare seats so I don’t know why they didn’t take those). And of course everyone had had no sleep which didn’t help

[@ddsubvato]

What a nightmare, I noticed the flight board on ship listed one with BA and one with Virgin, is it just pot luck which airline you are assigned to fly back with? On Arvia in October for 22 nights, first ever fly cruise (one way back to UK)

[@TravelBlogJamie]

Flights to / from London / Manchester are with Maleth at the moment

[@darrenerskine8050]

Ok I wonder how long that going to take? I wish u and hubby luck wti your case😂

[@TravelBlogJamie]

👌

[@tonymarsh5449]

I can't imagine haw bad that was for you, I think you were very restrained, fingers crossed your compensation meets expectations.

[@TravelBlogJamie]

Was soooo tired so restrained more like exhausted

[@kathleencarter308]

OMG Jamie , I feel for you all , if that was us , I don’t think we could have been so patient , well done , but at least the truth is out , take care , I hope you get compensation , and more , so deserved

[@TravelBlogJamie]

Was soooo tired, couldn’t have been anything else 😂

[@callummaguire7317]

Surely can claim compensation through the EU 261 delay? Entitled up to 600 Euros usually!

[@TravelBlogJamie]

Yes of course, that’s not an issue

[@nadi275]

That delay must have been hell. Just sitting there would drive me crazy 😩

[@TravelBlogJamie]

It wasn’t very pleasant for sure

[@jacquitiffany7933]

Dear God! I'd have been climbing the bloody walls 😢 It doesnt matter how good the holiday is, once it's over, you just want and need to get home x

[@TravelBlogJamie]

Absolutely this

[@kenjackson6416]

So looking forward to hearing "my lovelies" 😂

[@TravelBlogJamie]

Oh gosh I hope I do say this in Part 3 in that case 😂

[@darrenerskine8050]

Did u and hub go back on the p&o cruise?

[@TravelBlogJamie]

We haven’t booked a P&O cruise since and they still haven’t resolved anything (currently refusing to engage with all those affected)

[@manchestermiss]

Delays of any length are a pain in the arse but this is something else. P&O literally not giving a **** about their customers. Totally puts me off doing a fly cruise with P&O cruise.

[@TravelBlogJamie]

Understand completely

[@breadyegg]

Every time I've been on p&o and something has not gone right, it's as if they have no procedure in place to cope with it. It's a complete shambles and disorganised scramble every single time!

[@Crewgotwings]

Hey this a a great video. When you were on the cruise was food available 24 hours a day?

[@TravelBlogJamie]

Available through the early hours via room service

[@jaynemorris7600]

I had same issue with keel and cow brekkie and the dreaded onions that weren’t on the menu very annoying.

[@TravelBlogJamie]

Yeh a bit weird since it’s not on the menu hehe

[@complexwoman]

Thanx for your video Jamie, I've cancelled my cruise with P&O, they actually took money from me for premium economy seats knowing full well they are using this terrible charter Maleth. So I'm booking with another cruise company now.

[@TravelBlogJamie]

👍👍👍

[@carolynrobinson4861]

Did this last year but not Maleth :-( Love Arvia

[@TravelBlogJamie]

Lucky escape lol 😆

[@suecameron3124]

Well.... to drive down to Southampton and hop onto the ship never seemed more inviting.....

[@TravelBlogJamie]

Although every other fly cruise we’ve gone has worked out, fortunately ❤️❤️❤️

[@suecameron3124]

I'm just trying to get some ideas for trips as we are doing Fjords in May. on Iona. looks like Haugasund is a bit boring Jamie, any ideas ?@@TravelBlogJamie

[@TravelBlogJamie]

@@suecameron3124 I haven’t been to Haugesund I’m afraid!

[@annetteminett8500]

Great review thank u. Had been considering the Arvia Caribbean cruise 14days over Xmas but am having 2nd thoughts now x

[@haroldbetterson1877]

So poor 😮 I bet you had a tired New Year’s Day, poor Jamie and Mathu ❤

[@TravelBlogJamie]

Oh we were zzzzzz lol 😂

[@burrell8nhp]

We feel your pain. Maleth was an awful experience, but we were so fortunate not to have had the delay yourselves and others have had. We were on Arvia Nov/Dec. Unfortunately the Maleth experience seems to be getting worse as time passes by :(

[@TravelBlogJamie]

It suffers severe delays regularly 😩

[@TravelBlogJamie]

@@jampam-jf8mt what are you talking about?

[@dave6018]

​@@jampam-jf8mt no p&o cost cutting

[@Sam-lh4em]

What airline was it?

[@akajasonbourne]

Maleth

[@TravelBlogJamie]

Oh did I mention it too many times?! 😆

[@percy1260]

Nightmare Jamie, you kept your cool though , well at least on camera , looking forward to meeting up on Iona ,, unfortunately I don't do Facebook but hopefully will meet to say hello.

[@TravelBlogJamie]

We will definitely bump into each other

[@rosiemallinson1733]

OMG 😮 the delays!!! Never known anything as bad 😢 I really hope P&O didn't charge you for any extra purchases you had onboard. I just can't believe how bad this has been 😮 Although I can kinda understand that maybe due to safety regulations, they may not have been able to keep you onboard once the other passengers arrived. That said, in my hubble opinion they should have at the very least put you in a hotel

[@TravelBlogJamie]

They should have put us in a hotel, absolutely 👍

[@susanburston587]

Great holiday with lovely videos BUT what a nightmare journey home. I’m like Matthew, can’t sleep on flights. We had an awful flight home from Mexico a couple of years ago with a crying baby next to us for six solid hours when she finally slept through exhaustion I think.

[@TravelBlogJamie]

Oh that would have upset us lol 😆

[@XZakthewacKX]

I thought you were due to fly to Bhx?

[@TravelBlogJamie]

No, I’ve never said this 🤔

[@carolchamberlain968]

Sound started now no sound?

[@TravelBlogJamie]

No idea, Carol

[@iloveanimals1964]

This has put me off a fly cruise😭😱😩😳

[@TravelBlogJamie]

It’s put me off flying with Maleth, not fly cruises - I’ve never had issues like this

[@marsharoberts1469]

Hopefully you can get a good compensation to pay for another trip.

[@TravelBlogJamie]

An acknowledgment and apology will be fine tbh ❤️

[@vickyhesson5720]

So disappointed, been looking at a last minute as we were on Britannia last March in Caribbean but I’m not going on Maleth 😒

[@TravelBlogJamie]

I wouldn’t advise it

[@elainegrant10]

What a nightmare of a journey, I hope you are well compensated

[@TravelBlogJamie]

An apology would be good 👍

[@bettycollins3960]

Confirms why I do UK ports departure/return cruises only! Would need a holiday to get over such a terrible experience. Negates the benefits you accumulated with a lovely relaxing cruise. I skipped forward to your Tui flight experience and so glad that one made up for it! ❤😊

[@TravelBlogJamie]

99% of my fly cruises have been great

[@Sky-468]

Hello to u both it look lovely their I watcher u both now tell Matfo we’re my coffee 😅 😂 it a shame what happened to u both and I hope it get sorted for u both talk to u later injoy your last day

[@TravelBlogJamie]

Thank you

[@TravelAnorak]

Why on earth would people get off the plane and have to go to further expense and delay to get home?!

[@TravelBlogJamie]

They had all sorts of reasons apparently…

[@JamieS1984]

This is what stops me doing a Caribbean cruise that involves a flight home. It’s bad enough when all is on schedule with dreading the last day, but for this nightmare to happen would just be soul destroying and I don’t blame you for not wanting to do it again! I like P&O but it feels like they make the cut backs in the wrong places.

[@TravelBlogJamie]

I don’t mind flying, I actually like it, I just don’t like flying with Maleth

[@JamieS1984]

@@TravelBlogJamie I don’t blame you having watched that video! I can get over the flight on the way out as it’s exciting to be going on holiday, but I dread the last day, out of the cabin early and a long wait until the even longer flight home. I was on Arvia in May 2023 and loved the ship itself! Keep the videos coming! 😊

[@Slaners100]

Departure time is the pushback time not the take off time, not that helps, makes the delays look worse. The whole situation is ridiculous. The cruise looks amazing though- I haven’t done a cruise but I think I would like to!

[@TravelBlogJamie]

👍

[@louisaL1980]

Got to make the most of a bad situation. No point getting worked up or stressed about things. We’re on Britannia in the Caribbean at the moment. We’re expecting a delayed flight not sure why, but know it’s just one of those things

[@TravelBlogJamie]

Oh I’ll be sure not to be annoyed in future lol

[@louisaL1980]

​​@@TravelBlogJamie lol you had every right. It effects us all differently 😂

[@KirstyG64]

I defy anybody to live thru that and not lose it!

[@louisaL1980]

@@KirstyG64 try 4 day ashcloud delays lol

[@juliamartin6004]

Im so sorry what happen when you want home

[@TravelBlogJamie]

🙏🙏🙏

[@neilbagshaw]

We have done many cruises with P&O, but we will not be booking a fly cruise with P&O again until i hear their reply to you and get rid of Maleth. What makes this worse is that the prices for next years fly cruises have gone up a lot.. Its a no from us. Id rather fly to Florida and pick up a Caribbean cruise from there.

[@TravelBlogJamie]

I did notice a big increase too 😫

[@sharnieyorke]

Omg 😢 I could feel maffoos anger in the theatre and your utter sense of despair on the plane - made we want to cry. Such a dispicable way to treat people 😡

[@TravelBlogJamie]

Despair is a good way of describing this

[@CruiseWithMe23]

This is why I never do a fly-cruise unless absolutely necessary. I wish P&O put Arvia on 35+ night round trip from Southampton itineraries to the Caribbean. Even though I love planes and flying, I can't deal with delays haha I'll be soooo p!ssed off lol. Arvia does do 22 night but they are still fly-cruises :( Anyway, round trips are amazing especially when you can bring so many bags hahaha. I remember bringing at least 5-6 bags on my 4 day trip to Amsterdam on Ventura back in October 2023. Hey I'm a woman so most of them bags was filled with clothes and makeup :D and a litre of cheeky booze.

[@TravelBlogJamie]

I’ve never had a problem doing fly cruises apart from with the notoriously bad Maleth (I’m actually in Bali right now and zero issues with flights either) - it would never put me off and we did a fly cruise a few weeks after this with, again, no problems. It’s Maleth through and through and thankfully P&O aren’t using them again after this month - phew 😮‍💨

[@CruiseWithMe23]

@@TravelBlogJamie Lots of people on the Facebook groups I am on are complaining how terrible Maleth Aero is. Good news P&O isn't using them again and i hope they get a better contract with another charter airline

[@CruiseWithMe23]

@@TravelBlogJamie also have an amazing time in Bali 😍 such a dream to visit

[@emilyh1408]

Oh Jamie, what a shame that awful return journey took the joy out of a great cruise! Did you manage to get any money back from P&O or the airline???

[@TravelBlogJamie]

In the process of!

[@kcorte1]

debarking in antigua is always a nightmare always best to embark and debark in barbados.

[@TravelBlogJamie]

Antigua wasn’t the issue here

[@breadyegg]

We finally ditched p&o after our last cruise on the Aurora - our favourite ship. Every aspect of the experience has sadly continued to decline since the previous two. It's such a shame as we used to love p&o. Great price but sadly no longer worth it. I really hope they get their act together.

[@TravelBlogJamie]

Me too 🙏

[@joanroberts5548]

Hiya just seen your blog on the delay ! I spoke to a lady on instagram about her flight on maleth Aero and after a conversation on the pro and cons I was banned from commenting on maleth . So P&O need to sort this terrible mess out and sack them before they make a massive loss . Love your blogs ! ❤

[@TravelBlogJamie]

I doubt they’ll be continuing

[@joanroberts5548]

Do you know when the contract is up ? Please 🙏 god let it be soon !

[@bristolishome8049]

What a horrible flight experience! Especially after spending time in the Caribbean beauty. Have P&O reached out at all or offered any type of compensation yet?

[@TravelBlogJamie]

Not yet - still ‘investigating’

[@frenchietj]

Jamie luv Antigua we have been four time. Amanda said if you’re treating her 2 breakfast eggs forentine please. Malath were terrible not sure I would trust P&0 if I were u

[@TravelBlogJamie]

Currently not trusting but forever hopeful

[@Mel_FlyDriveExplore]

That flight delay was a nightmare which is a massive shame as the rest of the cruise looked amazing

[@TravelBlogJamie]

Agreed - had a lovely cruise

[@dimplestraveldiary8954]

Hola Jamie! So I’ve been following along on your journey on IG. But when I saw this vlog, of how the horror was unfolding. All I kept saying was WOW with a shock face! That was horrible! That you and Maffoo had to sleep on loungers! Thank goodness it was hot weather but still! It’s such a shame to have such a fantastic cruise and have it end this way! The passengers were more civilized than other cruise line would have been! I hope you and the other passengers take legal actions.

[@TravelBlogJamie]

Could have been a lot worse - everyone was so tired we had no energy to be angry lol

[@dimplestraveldiary8954]

@@TravelBlogJamie Very true. They at least fed y’all lol

[@worthingboomer5161]

Jamie, I think P&O know that the Maleth Aero experience has been nothing short of a major disaster. I booked, some time ago, to fly out Arvia, for next Christmas and New Year and and the P&O Holiday Planner is already showing next years flights, and they all appear to be on TUI. Last Christmas the flights only appeared a few weeks before departure. I guess P&O are tied into a contract with Maleth Aero until the end of the winter season and will then dump Maleth. I wonder if we will see P&O suing Maleth for breach of contract.

[@TravelBlogJamie]

They absolutely know and are keeping very quiet

[@caroleceres]

FYI. The trouble with airport delays is it’s absolutely beyond the control of individual entities. Flight departures are strictly timetabled, so if a scheduled time slot is missed, there’s no way to guarantee when you can be next slotted in to depart. Add to that, the passengers who opted to leave the flight, airport staff have to be taken away from their scheduled tasks to retrieve the relevant luggage (this is a security issue, which wouldn’t have been in place prior to 9/11). However: If you are travelling with special needs, none of this is consoling!

[@TravelBlogJamie]

You’ll be aware they didn’t actually retrieve all the luggage and left it on our flight? My main issue, however, is we were taken to and left at an airport all night when we knew there was no flight scheduled to leave at 4.30am. Add to this Maleth’s record of departure times for these fly cruises has been shocking. I’ve only ever had a flight cancelled once and we were put in a hotel overnight.

[@valerieg5674]

What I dont understand is where the people who decided to get off the plane were going and what was their plan? In truth, they probably made a bad situation ten times worse, with their luggage having to be identified and offloaded. I've heard lots of negative feedback about how Maleth have performed these past few months but, as I mentioned earlier in these comments, I believe their contract with P&O is up at the end of March and they were a stopgap when TUI decided they couldnt fulfill the P&O flight programme this winter. They certainly seem like an airline to avoid!

[@TravelBlogJamie]

I believe they booked on to another carrier a couple days later so they had to pay for accommodation and flights themselves

[@timothysaul4478]

Wow ... Now I realise that Southampton to Southampton is the only way to cruise.

[@TravelBlogJamie]

It’s really not! We have just done a fly-cruise and it was fab. This is the only time it was like this thankfully! Maleth 😩😩😩

[@TravelBlogJamie]

It’s not - this is just poor decision making by the company. I’ve never had issues with flying / fly cruises until this one and Maleth is not fit to run routes like this. I’ve flown multiple times since this with no issues.

[@yvonnemulvihill4456]

Oh my goodness I think I would have cried 😢😢 absolutely disgraceful treatment.

[@TravelBlogJamie]

It’s poor treatment for sure

[@jonathansmith8862]

Most people including me would have never flown with them, even if I lost the money for the cruise, people knew this would happen.

[@TravelBlogJamie]

Most people knew there would be a 16 hour delay? Not to my knowledge. And no, we weren’t prepared to lose £4000 but thanks.

[@gerardmackay8909]

You were the picture of pain and misery, it was agony to watch that clock rack up such an appalling delay (was also imagining all those people with NYE plans totally scuppered too and a lot of people probably had a lot further to travel than Basingstoke - nightmare - AND try getting a last minute hotel on NYE and see how much THAT costs). I suppose in P&O’s defence re paying for stuff, if they announced everything was complimentary you might have had people ordering vintage champagne but they should have definitely given you all at least £20 credit. Keep us posted on the compensation.

[@TravelBlogJamie]

No I wasn’t suggesting Everything complimentary - access to some soft drinks would have more than sufficed

[@gerardmackay8909]

@@TravelBlogJamie 100%

[@joanneroberts855]

Imagine those with young ones and the disabled,I say this as im disabled plus look after my 2 yr old granddaughter. Nightmare :(

[@TravelBlogJamie]

And those with invisible disabilities too

[@TheSpanishChannel]

👀

[@TravelBlogJamie]

❤️❤️❤️

[@robertchantler6022]

Yes agreed with you there Jamie + Matthew not a nice experience, feel for you with that experience, I think P&O NEED to rethink their contract with Maleth Aero to save their custom and yes I hope you get the response your hoping for with your complaint!, I flew Virgin Last year and It was one if not the best airline I've flown with, this year its with TUI which I don't mind either, I would not have gone if Maleth was the option though, sounds like they chose a no-frills airline to cut costs and its backfired big time on them, so I hope to save their skin and reputation they drop Maleth ASAP!

[@TravelBlogJamie]

Also enjoy flying with Virgin!

[@carolchamberlain968]

Got sound again

[@akajasonbourne]

Probably due to all the bleeping out 😅

[@TravelBlogJamie]

Not sure what you mean, Carol?

[@carolchamberlain968]

Ok in the end

[@pauline__dickson]

Yikes, your journey to get home was dreadful. Definitely puts me off flying!

[@TravelBlogJamie]

Well, with Maleth at least lol

[@john07973]

Great video. I think P and O regularly pull a fast one with cessation of onboard internet access. On our Iona cruise in September my wife paid the GBP 12 or whatever it is per day. The disembarkation instructions clearly stated that you would remain connected until you left the ship, They pulled the plug on it at 5:30 am hoping nobody would notice but of course it becomes readily apparent if you're in a lower deck inside cabin. Up in reception after using UK mobile data for a couple of hours the staff member made some feeble excuses that my wife had messed up the phone settings, She hadn't touched them you're either connected to onboard internet or you're not. It took 1 month, a few emails and three phone calls for P&O to cough up £25 refund. Being left without internet was even more disgraceful in your situation which was of their and their shoddy charter airlines making.

[@TravelBlogJamie]

Thank you for all your comments and feedback

[@DouglasBaird]

I flew back to Newcastle the day you took off. Tui flight was great. Perfect . Now after so many bad reports about Malath I will never use P and o again You don`t know what Airline you getting to well after you book your cruise.

[@TravelBlogJamie]

👍

[@aviationadam_7386]

Safe to say Maleth won't be getting this contract again..

[@TravelBlogJamie]

I think that’s a fair assumption

[@malefic_aunt]

Such a shame that your lovely Christmas break had an ending like that, I'm not surprised that your faith in P&O has been shattered., shocking customer service!

[@TravelBlogJamie]

Absolutely this

[@davidhutton7709]

According to the solicitors dealing with the Maleth aero flight that had severe turbulence - other operators avoided the storm by going around it. The Maleth flight did not 😮

[@TravelBlogJamie]

Oh dear - not good

[@SheenaBerry-x6h]

Maleth are absolutely shocking airlines. The seats are extremely uncomfortable and look like they haven`t been cleaned since the 70`s. NO entertainment, poor meals, cold coffee, delays etc etc etc. P@O you are a disgrace for using this airline. As for the ship, in our opinion, there is not enough crew to deal with the amount of passengers, the buffet is total chaos, the app for booking meals etc doesn`t work properly. We will not be using this company again.

[@TravelBlogJamie]

Thanks for the comments / feedback