Paper jam errors MFCJ5340DW MFCJ6540DW or MFCJ6940DW

Learn how to clear the “Paper Jam Front,” “Paper Jam Rear,” “Paper Jam Front Rear,” “No Paper Feed “Jam MP Tray,” or “Jam Manual Feed Slot” errors on your Brother MFC-J5340DW, MFC-J6540DW or MFC-J6940DW inkjet all-in-one printer.
Models covered:
Brother MFCJ5340DW
Brother MFCJ6540DW
Brother MFCJ6940DW
Errors covered:
Jam Front
Jam Rear
Jam Front Rear
Jam MP Tray
Jam Manual Feed Slot
No Paper Fed
For more information on recommended paper types click here: help.brother-u...
For more videos, tutorials, and FAQs visit our support site at: www.brother-usa...
Quick Links / Table of Contents:
Models covered 00:09
Remove paper tray 00:20
Check tray opening 00:40
Check rear cover area 00:51
Check Multi-Purpose tray 01:03
Check the platen 01:14
Check paper tray and paper 02:00
Run maintenance sheet 02:40
Check for paper scraps 03:31
Print quality check sheet 04:00
Transcript:
Welcome, today we are going to learn how to learn paper jam errors in your Brother MFCJ5340DW
This video will cover multiple models. Even though your machine may not match the model referred to on the screen the overall process will be the same. (Covers MFC-J5855DW XL paper jams too.)
We will begin by pulling the paper tray completely out of the machine. If there is any paper loaded in the multi-purpose tray or manual feed slot remove it as well.
Next lift slightly upward on the paper support and gently remove it from the machine.
If there is jammed paper in the tray opening, remove it using both hands. Locate the green flap at the top of the paper cavity and tilt it up and out of the way. Then check for additional jammed paper or paper scraps and remove any found.
Turn to the back of the machine and open the jam clear cover. Remove any jammed paper by gently pulling with both hands. Check for paper scraps and remove any found. Close the jam clear cover, listening for it to lock into place. Next open the multi-purpose tray or manual feed slot and gently remove any paper or paper scraps found.
Now open the scanner cover. Check the platen area and remove any jammed paper or paper scraps. Verify that all blue packing tape has been removed the print head.
If the print head is in the locked position on the right side of the platen, press and hold the red X on the control panel for 5 seconds. When the print head moves to the center, check the right side of the platen for jammed paper. Gently slide the print head left and right and check for paper scraps trapped underneath the print head.
Close the scanner cover. Replace the paper support by fitting it into the channels on the either side of the paper cavity and gently pushing it into place. Remove the paper from the paper tray and verify that the tray guides are set to the correct paper size.
Check the paper for damage or irregularities that could prevent it from feeding properly. Also verify the weight and thickness of the paper. Follow the link on the screen for more information on paper specifications.
Next fan the paper…and reload it into the paper tray. Ensure the tray guides are not pushed too tightly against the paper which can cause jamming. Also verify that the paper is not loaded above the maximum fill line. Now replace the paper tray.
Next we will clean out any other paper scraps in the paper path of your machine.
Locate the maintenance sheet that came with your Brother machine. If you do not have the maintenance sheet you can also use a letter-size sheet of card stock or photo paper. Regular paper cannot be used.
On the touchscreen press the red X to interrupt the jam error message. Press the Setup icon. Then press “Maintenance,” now press “Remove Paper Scraps.” Press “Next.” You will prompted to insert the maintenance sheet.
Insert the maintenance sheet into the space below the MP tray. Now press “Start.” The maintenance sheet will be pulled though the paper path dislodging any hidden paper scraps. Pull out the paper tray and remove any paper scraps found. Reinstall the paper tray and press “Next” on the touch screen. Open the scanner cover and remove any paper scraps in the platen area. Close the cover and press “Close.”
Reinstall any paper removed from the MP tray or manual feed slot fanning it and making sure that it is free from damage and meets machine specifications. Ensure the paper guides are not pushed too tightly against the paper.
Next we will print a Quality Check Sheet
On the touchscreen press the Ink icon.
Then press “Improve Print Quality”
Now press “Check Print Quality”
Then press “Start”
Once the quality check sheet prints correctly the procedure is complete.
For more Tutorials, FAQ's and Videos, visit us at www.brother-usa.com
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