Space Mountain Ride Evacuation from Top Floor, Lights On | Emergency services called!

[@neilengel3715]

I was a Space Mountain operator back in 1979. Watching this video I cannot believe that the breakdown/evacuation protocols of those old days were not followed. First, the work lights should have come on before your train even stopped. Second, there should have been operations personnel at your train within 90 seconds of your train stopping. The thought of leaving people in a stopped train in the dark for as long as you were is patently unthinkable! Shame Shame on Disney for putting you through this with no compensatory action. Truly shocking to see this and makes me very sad.

[@nealvance2506]

This corporate Disney evolution just spits in the face of Walt Disney.

[@lifequest7453]

Well, as I have heard comments,, there are tons of budget cuts and Cast members being laid off. Those that are hired, no longer go through the extensive training, they go through a quick coarse to get them working. So, it is evident that the cast members were following some kind of protocal, they knew what they were doing and what safety measures had to be started. As for lights coming on when the ride failed and running up the stairs in 90 seconds, things in the di$ney parks have changed, though I dont understand why it would change protocal in the mountain, but it did. Lighting has been changed for xmas showing and it could have easily delayed or abandoned any instant on lighting when the coaster stops. As for the cast members being slow to get to the top of the mountain, that could be in the quick training modifications again. Systems and transportation is so complicated in this company that they need people who KNOW the protocals to make changes. However, they are moving people around or letting them go and replacing with new people so it is no surprise there are alarming problems popping up such as this.; Enjoy, this won't be the last one that has similar problems.

[@gaerekxenos]

I see a few more carts rolling through on another track or part of the track. So they were waiting for those to finish rolling through before turning on the lights to not break immersion for those last riders to finish before getting back to the people who were stuck. This is what happens when you have too many carts rolling on the track at once. The lights probably should have come on as soon as there were any issues discovered that required stopping the ride though [And they definitely should have tried to get people up and through the ride faster to check on who was stuck]*

[@neilengel3715]

The Space Mt. ride is 2 minutes and 28 seconds from the point of dispatch. Operators should not dispatch trains on either track when there is a breakdown. And it certainly makes no sense to keep dispatching trains when the other track is stopped in the dark. As for the elevator, its express purpose is to a. Get personnel to stuck trains quickly and b. To use for evacuation purposes. I have reset the tracks (which has to be done by climbing and following the track) hundreds of times. And it doesn’t take long to get to the top as there are several stair towers strategically built into the system. Know before you go,

[@stevenmurphy1334]

Climb all those stairs 90 SECONDS? 🙃

[@nandoginkaku7610]

I would not be mad. I'd be honored to see the curtain pulled away for me to see how the magic happens for myself

[@especiallyleslie5052]

Same!

[@batshevanivylerner8582]

i can't believe the CM didn't have some sort of compensation on your way out, saying you could try guest services (where no doubt there's a half hour line). That's crazy and a huge change from how they used to do things.

[@mirage2600]

These rides stop often. Its a treat to see these rides with the lights on. How are you not afraid to hop on that ride but you're terrified of stairs?

[@kioku119]

These rides are much more controlled and safe than stairs are.

[@rocketcat2]

When i used to go to disney as a kid about 5 years ago our whole family would get free instant fastpasses for another ride in the park if a evacuation occured i guess those days are over thanks to the company now not giving any care for their customers while still charging them more and more money to experience their park

[@hughmann1908]

Just be glad you weren’t upside down when it stopped ❤

[@kimberlyrose8483]

Space mountain doesn't go upside down

[@lifequest7453]

I just saw a vid of a coaster with a loop that put the brakes on and the coaster was at the top of the loop, upside down. These riders were up there for over an hour before they could get the coaster to move.

[@SteelBuckeye]

@@lifequest7453 No you didn’t. Nobody would put breaks in the apex of a loop.

[@kioku119]

It doesn't go upside down.

[@lifequest7453]

@@SteelBuckeye you dont watch much news clips, do you?

[@especiallyleslie5052]

😱💯 Wow, that footage was intense! You could really feel the fear in your voice. Impressive job capturing such an incredible moment!

[@karstpyrod9992]

You walked down a staircase with nice railings

[@lauriegood9607]

I have been on the Matterhorn when it broke down and Pirates of the Caribbean. Believe me you're one of the few that are privileged to see the inside of Space Mountain. So no worries. They do have elevators to take those with disabilities down.

[@lifequest7453]

This person told them repeatedly that she was uncomfortable at the top. I am sort of surprised they didnt shove her into the elevator. I worked ina factory that had an elevator that opened to a open deck about 4 times as high as this location. It takes your breath away the first time you see it.

[@mickeyhead9770]

The first time we went to the Magic Kingdom back in 1974, we waited for hours to get on Space Mountain. As we were waiting to be loaded the ride went down and they turned on all of the lights inside. We were able to see that it was a giant indoor rollercoaster. Things never change. 😅

[@twoblacklabs904]

What did you initially think it was? A real rocket ride?

[@shelleD87]

Wow! That was something. I understand your nervousness. Glad everyone was safe.

[@NatraFAN]

If it is any consolation, my 8 year old daughter and I were stuck on Spaceship Earth in Epcot prior to its renovation for an hour. They left all of the passengers in total darkness during rhe wait. I was so happy my child did not have a panic attack. Once the power was restored, the ride continued as if nothing had happened. Nine years later she has no recollection of the event.

[@addieschmit9366]

Yesss this happened to us too! We didn’t get evacuated, we were only stopped for 5 mins but we were on an incline

[@jason_kucera]

After 10 minutes I’m calling 911.

[@heisrisen7585]

If you can get on a ride that's that fast and steep, there's no way you should be scared about going down some safe metal stairs.

[@dawnieb.7394]

Not true. It's one thing to be riding a ride that you know you're safely strapped into (and in this particular case, where you know that you won't really see just how high up you are because it's a dark ride); it's another to suddenly see exactly how high up you are and then realize you have to get yourself down.

[@lifequest7453]

@@dawnieb.7394 Then dont get on the ride

[@kioku119]

I think it is true that that is a safe and normal break zone / a better spot to stop than many and staying seated there's no real danger, it's just that any time you are dealing with getting people out of something that has mechanical moving parts that isn't in standard functioning mode and at its standard load/unload spot or on the groynd (be it an elevator, a roller coaster, whatever) it's important to have the safety experts there in case.

[@steelman86]

What a treat to be able to see the inside of space mountain!! Ramps and steps not a big deal at all...

[@disneyparksloveraz]

Oh Kristen! I felt your pain of being stuck so high up and then having to jump out! But how fun to see the inside with the lights on! I'm one of those Disney fans who WANTS to get evac'd from a ride, but maybe not that one from so high up! Lol! 😬😀

[@litz13]

Remember that the cast members helping the guests here had to climb UP five and a half stories to get to them; that takes time.

[@neilengel3715]

Did you not see the elevator?

[@litz13]

@neilengel3715 I did, and also saw they didn't use it

[@dawnieb.7394]

@@neilengel3715 could you not guess that they didn't take it because it wasn't working?

[@jeffreykellum]

We broke down at the very top of the main lift and waited forever while they cycled cars on the other side before they brought the lights up. It was right at park close and we walked out to an almost empty park.

[@moose9117]

I'm glad u are all safe. Last time we were at Disneyland space mountain was 6 seats 2 side by side? Maybe Disney World has single seats?

[@sandyfore8011]

I’m only part way through, and oh my Billy Bob!!!

[@themeparksadventure]

You are so lucky this is my bucket list. I have been evacuated off Rock n Roller Coaster before but it was at the 1st stage and once from Atlantas at Sea World near the end.

[@mauiskater]

Wow kind of fascinating to see. And to think it feels so scary with the lights off. 😮

[@disneygrandma7541]

Then they take you right past the elevator lol

[@mjmmorales]

This happens at Disneyland in California and they Got it down! Immediately the light comes on . Upon hearing what's going on frequently With your situation cast members come out and have the Whole situation under control. They talk frequently back to the station. With only one track to deal with they continue to Move from the bottom catwalk to the top top catwalk and push each train. Upon pushing each train 1 at a time all trains arrives back at the station Within fifteen minutes of the breakdown. Seems from this video.Disney world needs a new system with their breakdowns🤷‍♀️

[@jameshartkopf2843]

Kristen you did awesome. If someone has not been evacuated from a ride they don’t understand how nerve wrecking it can be. Watching live I felt you handled it very well.

[@NeutralTea]

The Christmas rock Space mountain is awesome! I love it! One time Runaway Railway stopped at the end and we all got free passes! I hope you got something!

[@coasters_bgw]

At least you got to see it with the cool Christmas light show for an extended amount of time

[@disneygrandma7541]

This is my favorite ride, but I’m scared of the pipes. Also, I don’t even know if I could’ve got out of my car.

[@SPYDEE1956]

WE BROKE DOWN ON SPLASH MOUNTAIN ON TOP RAMP ALSO....WALKED US DOWN THROUGH FAKE MOUNTAIN AND OUT BACK OF SHOW BUILDING...TOOK FOREVER TO GET BACK TO ENTRANCE AREA. GOT FAST PASS FOR OTHER RIDES...THATS IT...HAHA

[@rw4022]

I was on California Screaming when it broke. Our train stopped at one of the high points and it was plain scary. We had to get out of the car with no safety harness and walk down several flights of stairs.

[@jameshartkopf2843]

I am glad Adam was not in the park to cut too. We got to see the whole thing this way😊

[@JCW1013]

This would be a dream come true for me.

[@markbunge1957]

Awesome what a cool experience

[@sancellevance7864]

I was stuck on Space Mountain Grad Night and the lights came on. We were there about 20 minutes saw everything

[@LendMe-v4e]

It happened to me back in 1987…it was so messy on the ground filled with junk..we just walked down..there are stairs it wasn’t a big deal…rides break down all the time…

[@mr.cheez-its1732]

We had to walk down from the very top of Spaceship Earth when the ride stopped going by the computer room.

[@ParkPassTV]

Wow. That’s my ultimate bucket list evac

[@jeffmorrow1095]

She was just a bit dramatic

[@TheHouseboat1]

This is not an uncommon occurrence on this ride. Happed to our family over 10 year ago too. All the lights came on and we walked up, down, around and out, pretty cool seeing all the inter workings.

[@Msfeathers7]

Why couldn't they take the lift (elevator) down? There seems to be one on every floor. Or was that not working either?

[@dougbriglmen716]

If one of the vehicles/ cars stops on a block break stop, then you just walk along the evacuation platforms and back down, but because it’s stuck in a spot where it doesn’t have that as such that’s probably why they’re having to get the Fire Brigade to help you out.

[@Disneylover024]

Space Mountain opened in 1977 it 47 year old its going to have problems. Even the newer rudes will have issues.

[@litz13]

Btw, some interesting things to note in this video (rare because of the height) - the twin lift hills, each dispatching to one of the twin layouts in the Mountain. Literally one spills off to the left, the other to the right, in a mirrored arrangement. Also, apparently, the core of the Mountain has an elevator. Why it wasn't used for the evacuation? 🤷‍♂️ As for the cause, they run many many trains at once on the system with multiple block sections. Only one train can ever be in a block at once; if the system ever detects more than one it means a train is running too fast or too slow and ALL the trains immediately get stopped; each block has a brake run to effect this stop. The issue in the video was it appeared the train didn't get all the way into the brake run before it stopped -- this area, right off the top of the lift, is perhaps the slowest speed of the run. So the cast members were cautious about releasing the passengers until (apparently) they got three burly maintenance folks to physically hold the train for safety.

[@ParkPassTV]

That’s so interesting. Thanks for the info!

[@litz13]

@ParkPassTV no problem!

[@YouTubeuseless]

Train stops suddenly, sit in the dark for an age without explanation. Because you paid a fortune for a Christmas party, we can’t give you a lightning lane or even an apology but you could swing by Guest Services to see if they give a **** 😂

[@shibalyss]

That elevator is small and is likely not the most reliable thing ever considering how old this ride is. You’d only fit so many people in that thing im sure

[@litz13]

@@shibalyss elevators are one thing where it doesn't matter how old it is, as long as it's maintained and passes inspection it is "supposed" to be reliable. Might surprise you to know they're the most powerful industrial machine we all interact with daily, absent our cars/transit.

[@robertbraun7155]

Terrified of what??? You were 100Xs more safe in that scenario than you were in your car on your way to Disneyland..

[@dawnieb.7394]

I don't know why this is so difficult for people to understand ... I myself do not like heights at ALL, yet I enjoy rides because 1) I know I'm strapped in and safe; and 2) there is a BIG difference between riding a ride that goes up high but which is over relatively fast, versus needing to get out of your ride vehicle at that high point and get yourself back down to the ground. YES, walking down those stairs was reasonably safe; it's not like she was on the edge of a cliff with no railings or anything like that. But for someone who does not like heights in general (and if you also happen to not love stairs - I ALWAYS feel unstable on them, even if it's a completely enclosed stairway with huge railings), it can be VERY scary walking yourself down several flights when you can see the entire way to the concrete ground.

[@jenniferp5996]

As someone who doesn’t like HEIGHTS you did amazing!! ❤

[@Stitchandkirby2]

I remember getting evacuated of the figment ride everyone was just sing imagination lol

[@angelgirlny4256]

The fact that there are no workers there yet has me uptight. I would not be a happy camper!

[@jackw3302]

Was the elevator broken or something?

[@melissawinters569]

Crazy how long is going to get guest off do they bring in fire trucks

[@ParkPassTV]

Just the firemen

[@lifequest7453]

They bring the ropes to lower you down the side

[@jeffreykellum]

We broke down on the other track at the same spot a few years ago too.

[@BlastOutWEST]

Why are you so nervous walking down a few flights of stairs? Lol

[@dawnieb.7394]

Why do you care?

[@Gloria00082]

Girl you was so scared yet wanted to stop for pics 😂😂😂😂

[@CeCe-fs9ed]

Wow interesting

[@michelekidwill3767]

That was a crazy night! Glad Kristen was okay and she was so brave!! And I know Adam was jealous as he would have loved that to happen to him. 😂

[@Bubblesrv81]

You're on a roller coaster but terrified umm okay

[@da40flyer]

I'm curious how its handled when someone who is visually impaired needs to be walked down.

[@ParkPassTV]

Good question

[@kioku119]

I'm sure the firefighters are trained on that.

[@michaelkeene588]

I think to a certain extent, it would be kinda fun to be stuck on Space Mountain! 😊

[@seafreek]

Wow that was exciting to watch! You did great!

[@EloiseFlight]

SO brave!!!

[@elizabethdaley]

So sorry this happened! What day was this? We were at Magic Kingdom on the 21st and were evacuated from the tron queue because of a breakdown! We went on the peoplemover (which had also broken down for a minute while riding), and noticed space mountain was lights on and had been evacuated! I guess Tomorrowland is having a string of bad luck!

[@ParkPassTV]

It was a few weeks ago

[@BLINDELEMENT]

That ride is always breaking down.

[@brucemannjr]

I have a question when was recorded?

[@ParkPassTV]

Last Sunday! 12pm

[@musicmanray1]

So dramatic. 😂

[@markmasser5074]

Did you get any compensation

[@ParkPassTV]

We got a LL.

[@kathyquandt3246]

Will you ever ride it again?

[@ParkPassTV]

Yup

[@kathyquandt3246]

@@ParkPassTV brave girl! I will not.

[@lifequest7453]

ABSOLUTELY

[@amyd.gagliardi9177]

You will be ok. Take deep breaths. It will be over soon. You are very brave!

[@lifequest7453]

she was whining throughout. brave?

[@dawnieb.7394]

@@lifequest7453 ok that was NOT whining. Whining is what 2 & 3 year olds do when they're tired and cranky. She was pretty calm throughout. People aren't allowed to be a little freaked out when they find themselves unexpectedly stuck several stories off the ground? Cut them some slack.

[@seaneduardodiaz9894]

AWWW MAAN, you did not use the special limited access and rare space mountain SPACEVATOR?!?! dang. :P

[@rickslife]

Very dramatic

[@reneecarlson7124]

I'm terrified but don't want to put my phone down so I can use both hands to hold onto this rail... must keep recording😂

[@lifequest7453]

And SUBSCRIBE

[@Gloria00082]

Yea that part was a lil annoying I won’t lie and when she was still freaking out on level 2 gets off then wants to hold up the ppl w taking pictures 😂😂😂

[@dawnieb.7394]

Umm ... her phone was strapped to her chest. She was using an approved chest mount (see the video description). She only took it out of the mount when she was on the ground.

[@gailbug007]

THIS NEEDS TO BE ON THE LOCAL NEWS!!!!

[@dougbriglmen716]

Standard ride evacuation procedure.

[@michaelsmiley15]

It's been well speculated that it could cost up to 100 million dollars to fix what's wrong with both rides The in FL being the worst of the 2 Also they just kept the lights on for a number of weeks because of the issues with the ride Normally they manually release the brakes and you would continue on the ride This required and evacuation Interesting

[@Bubblesrv81]

She is literally doing the most! Its annoying

[@imbowser]

what did you get for this from disney

[@ashleymitts]

Was this video live?

[@jameshartkopf2843]

This did happen at a holiday party while Kristen was live. I was watching.

[@amrice62]

Odd how people don’t talk to each other - the guy in front of her , she to him etc… is everyone is in their own bubble - reach out to others

[@Eric-qe1bx]

I think the cast members took too long. They were cool and collective. Very important to keep calm.

[@johnhinojos1907]

I am Autistic and this is the reason I do not ride Space Mountain any more. First to be trapped with the lights and music would have sent me into a meltdown. Not being rescued immediately would do me in entirely. I love going to Disney parks, but I hate the state the Corporate greed and left the parks. For what they are charging, rides should not be constantly breaking.

[@melissawinters569]

I would be so scared

[@kathyquandt3246]

Yep never riding this again

[@lifequest7453]

Can't wait to get back on. The stopping is the best part

[@MLPMaverick89]

interesting that they didn't use the elevator...

[@jwood188]

This is absurd. A half hour sitting there almost.

[@melissawinters569]

In the first time in forever

[@nolangillentine773]

What a freaking drama queen...

[@erniet253]

The cast members took too long way too long

[@jameshartkopf2843]

I am guessing they were trying to see about getting it going again. When the lights came on is when they decided it could not start again. It also sounded like when they got up there the ride cast member was not sure if the ride was in a safe place to get the people off.

[@lifequest7453]

This was nothing, some rides take 60 minutes to get you out.

[@billcooper4525]

@@lifequest7453Which ones? I shall avoid them.

[@lifequest7453]

@@billcooper4525 If you are paying for lightening lane, go for it and enjoy

[@lifequest7453]

@@billcooper4525 On second thought, YOU should avoid them all.

[@juliec1257]

People saying cast members took too long do realize how far they had to go right? Why they don’t have people posted there I will never know

[@dawnieb.7394]

Standing in the dark at the top of the lift hill? I would hate to be the CM stuck with that job.

[@kathyquandt3246]

Are you on this right now???

[@Shelbyj304]

No

[@ParkPassTV]

No sorry. This was streamed live last week

[@patrickreed6896]

well that sucks I I

[@Just_Nita-i2q]

It's appalling that no cast member has even showed up Wow this is the worst evacuation I've ever seen What if there had been a fire this is unfathomable inexcusable and unforgivable

[@bloxeys8047]

Fire men only came to get the riders out of the ride vehicle, because they need a key to open the restraints so that the guest can come out.

[@jameshartkopf2843]

They didn’t need the firemen for the key. They wanted to make sure the train could be secured. You could hear the person that came up saying it was secure in the brake. If it had been not secure it would have been even longer while they secured the train. I am not even sure that is a fire fighter that came. I thought it was maintenance.

[@pennyannquintana8995]

😱

[@GR8FLMD3AD]

Not even a random ride or food voucher?! Disney is anti-consumer.

[@lifequest7453]

If you don't know di$ney by now, you never will

[@shereeschumacher8849]

I think its a disgrace how disney doesn't put enough into maintenance. These rides beeak down too much

[@coasters_bgw]

The thing is, if they refurbed it more often then people would complain that "ticket prices are too expensive" (they'd have to raise them to do this maintenance) and "why is it always closed!"

[@lifequest7453]

@@coasters_bgw di$ney is the most over priced park there is. How much is IGER taking home, and how about the 10 million dollar bonuses that they give high management??? This was in the news so dont throw fire at me. They are cutting maintenance to save money and that is what affects the rides and attractions. Price wise, di$ney is out of the middle Americas price range now. OK - in December, to stay one night at Fort Wilderness campground, in a RV with water, elec and sewer, you pay $250 per night. That might be ok with you, but for most of us, that is crazy. The highest I ever paid was $67 per night. And remember, they used to book you, say $35 per night, and if you went through a price period where they would charge more money per night, YOU would stay at the $35 rate. They don't do that anymore either. It's all money with di$ney now and the attractions are starting to show it.

[@disneygal200016]

Very scary! Don’t think I’d ride that again. Even more so sense seeing the innards.

[@sammieserio8327]

Hi

[@phillipwest4352]

Wow this is not a rare thing..happens quite a bit...Are you or were you afraid....

[@fredl1071]

Kristen is soo brave 😄👍. Fantastic 😄😄👍

[@Tinasallada]

I remember going on space mountain because in 1982 on my class trip. That building and ride in old.

[@adamxcix1620]

Space mountain is the oldest operating rollercoaster in Florida, made by the same manufacturer of “sandblaster” on Daytona beach boardwalk that derailed and severely injured riders

[@known1443]

No it's not. Sandblaster was made by Pinfari. Space mountain was made Arrow and Disney. They are entirely seperate designs, manufacturer and pretty much everything about them is different.

[@lifequest7453]

@@known1443 Disneyland Space mountain has had an entrie track rebuild done. Space Mountain in Florida was scheduled for one but I think IGER killed it

[@coasters_bgw]

@@lifequest7453 He would do it if it was necessary, which it is not. Evidence: the fact they're doing one on BTMRR where it is necessary

[@lifequest7453]

@@coasters_bgw ?

[@lifequest7453]

@@coasters_bgw They didn't reconstruct Disneylands Space Mountain Coaster because it was necessary, they did it because new technology came out and they could put in a smoother ride. Space Mountain in the Magic Kingdom, WDW was built first so it has the original track technology.

[@sleepyboyuk]

Bit of an over reaction to safety doing its job, better than it ending in a crash dont you think? Not the end of the world but It sounded like it was, moan moan moan.

[@kjyochum2840]

I no longer enjoy any ride I cannot walk off of. Been stuck on many rides. No thanks. Plus, the lights and music would have driven me nuts. Why are the lights not on?

[@lifequest7453]

lights not on? how long did you watch the vid?

[@nickvideos123]

it's f'in stairs and she's terrified???

[@dawnieb.7394]

is it really that difficult to understand that different circumstances affect people in different ways?