Why you shouldn’t fly United Airlines across America.

[@Paul_Lucas]

Have you flown United on a transcon route? What did you make of them? Do you think I’ll like the new 787-10 Polaris when it comes out? Happy Sunday 😁

[@mrbpdx]

Paul's Trip Reports When I was Premier Exec I did both Transcon and International trips. But this was way pre-merger and it was okay.

[@celovity_747]

It will be Alright. You should try the 787-9 -8 and the Boeing 777-300ER.

[@randolphclarke4674]

Paul's Trip Reports not a transcontinental but did a lhr-iah-pns-ord-yyz- lhr (yyz-Lhr air Canada). All the flights I took were significantly delayed and their planes feel extremely cramped in the back. It also seems that every united plane has a mechanical fault. The IFE screen on lhr-iah leg was so unresponsive I gave up an hour into the flight. However, after all that negativity I can say the cabin crew were really awesome. (Still, can’t complain about a £300 ticket booked 2 weeks before travel.)

[@kyjasehall]

Did Dayton to Dulles to Dubai and back. Should have rowed. United is the Greyhound Bus Lines of the skies.

[@bertinverhagen]

I have flown United for many time during the past 10 years and I never enjoyed their service. In my opinion United is just slightly better than low cost airlines. But I guess service is where all the American carriers can improve significantly.

[@SoloTravelerOffTheBeatenPath]

"Dark, dingy, and dated." You just described Newark.

[@jseden]

polifatts yep.. I grew up about 45 mins from it and have been through many times. Spot on

[@victoriabell9546]

Yeah... pretty much.

[@MichaelJW72]

The United terminal is palatial compared to Terminals A & B.

[@senortizzle]

*Correction* - The entire state of New Jersey.

[@unf3z4nt]

You described the whole of the United States. After two videos of this chap travelling the best part of the US, I am not very impressed by it.

[@JoseAlfonsoChavez]

Paul in 2018: "You will definitely never hear me complain about Ice cream onboard any flight.." Delta in 2019: "Hold my beer..."

[@polashisu4641]

@@donaldducktrump5508 Eh not great not terrible

[@bravo666]

What video was that?

[@jonaha.k.ashazam2535]

Alaska Airlines is the way to go

[@steve3ri]

If you live in the Newark area, United flies to most places non stop. People use United more for convenience rather than service. I fly business on United, and truthfully, it is better than the back, but their service is what economy used to be. It is a shame United and the other carriers really don't care.

[@pilotjonas8]

steve3ri true they should go back to Pan Am days (in terms of service)

[@cyndie26]

What if I filed Air Canada from EWR-YYZ-LAX?

[@steve3ri]

Air Canada is part of the United Alliance. You will receive the same service or lack there of.

[@cyndie26]

steve3ri So what about WestJet?

[@steve3ri]

Don't know much about them. I know someone who lives in Calgary who flies them and never said anything bad about the airline.

[@user-pf5xq3lq8i]

Giving your seat to someone else is dreadful. The last time they did that it ended in the biggest PR disaster in history, not learning any lessons it seems.

[@ADPeguero]

I'm glad United still allows one to listen to the ATC chatter. It was one of my favorite amenities when I used to fly for business quite a few years ago. So far as I can recall, only United allows this.

[@mattbartley2843]

The most recent United flights I was on had a connection in one of their other big hubs, Denver. We left about an hour late (from LAX - big surprise) and therefore got to Denver late. However as we were approaching the gate they asked everyone who didn't have an immediate connection to stay put for a few minutes. With just carry-on baggage, we got up and walked just across the concourse to our connecting flight, where one of the pilots was waiting for us at the top of the jetway. He followed us onboard, closed the door, and we left immediately. I thought it was pretty cool.

[@pajtimpacuku6831]

Jet blue min class new York to Los Angeles is 600 dollar plus on Airbus a321 with self cabine

[@nadirnawas6078]

I think it could have been worse, remember that Asian gambling doctor dragged out feet first, but he won millions so id prefer to experience Uniteds dragged out feet first option

[@wta1518]

He was dragged out by security.

[@sharronmiller5411]

Seat pitch in UA economy is inhumane! Business Class is reasonably comfortable. Used to fly UA across the US frequently on UA, but switched to Alaska Airlines because of overall better service and better seat pitch.

[@general_hammond]

Alaska Airlines is freakin amazing.

[@yourneighborhoodwierdo8349]

@@general_hammond jetblue is good too

[@edwinholcombe2741]

Seat pitch?

[@BayAreaLen]

If you think the business class experience with United is bad, try the basic economy. I cannot afford even regular economy, and thus always have to book by the lowest price when I fly, and I can tell you that United treat the basic economy passengers like cattle. I very politely once at the check-in counter, asked the attendant if I can check in. They asked me what class my ticket was, then directed me to the machine, saying "you have to use the machine sir. I can't help you." Then, when I flagged down another United employee to very politely ask if all the window seats were taken, I was given a very harsh and rude reminder that "that's what you get for buying the basic economy ticket." Now, I totally understand that I get what I pay for, so I'm not complaining that I didn't get a window, and when I asked, I didn't even expect that I could get one, but I figured that it couldn't hurt to ask. Wow, was I wrong! It was akin to "You'll sit where we damn well tell you to sit." The only advantage about flying United domestically in the US is if you happen to get the SFO-DEN leg, because they service that route in the afternoon with a 777-200 (non ER.) It's nice having a wide-body on such a short flight, but that's about as far as the praise goes, because it's like a museum inside, it feels so old. Oh well, I love to fly anyway, and I appreciate every take-off and landing I get to experience on a 777 of any variant. Delta is not as bad, but still a bit poor. At least you have a good chance of getting a very new 738 or 739 (my favorite narrow body,) but the older A320's are getting pretty dated inside. I fly to Southeast Asia a lot, as I live most of the year in Denpasar, and I can tell you the every Asian airline that I have flown is superior to the US big three. Give me a 77W across the pacific with either a window, or the emergency exit seat, and I'm a happy camper (or should I say, "flyer.")

[@traveldoc1234]

Yes, when you use Kayak.com, you get the cheap United prices, but basic economy which they charge you for everything. No early check in or assigned seating, bag fees $30 including your carry on! If I compare prices I alway add $30 to United then compare vs. American or others since they don’t charge that for carryon bags. Southwest would be more affordable for free check in bags up to 2. Alaska Air allows one carry on and assigned seats, free check in so I fly them the best I can!

[@alexandertraveler510]

What do you do in Denpasar?

[@TheLewistownTrainspotter8102]

​@@traveldoc1234 Well two things: 1) There's a reason they say you should book directly through the airline instead of through a travel agency. 2) American and Delta do the same thing as United.

[@keanubjorn]

BayAreaLen Classic true I flew from New York to Manchester and the treated us like shit didn’t even get an option for our food just the vegetarian option.Never flying with them again

[@billbarton63]

I flew ANA from Haneida to Okinawa and it was rather bland service. I remember the flight attendants walking around with little paper cups and a pouring a couple sips of water for each passenger.

[@RogEdwardsTV]

Great video. The 757 has always been my favourite aircraft. The sheer power of the take off. The last 757 flight I took was the second to last ever BA operated 757 flight and the pilot had permission for a total power take off rather than the the lower power take offs typically used.

[@sdpva1871]

I have not flown UA transcon, but had a great experience on their 787-8 from IAD to LHR earlier this year. Even though that AC didn’t feature the new Polaris seats the service was really really good, everyone was very friendly and attentive. I have often heard my colleagues talk about how they particularly avoid UA when they fly into NYC area.

[@fighter5583]

I'm gonna start working at IAD next week. Will be seeing plenty of them there.

[@emilyao4972]

I live 30 mins away from EWR and haven’t flown United for years either domestically and internationally. This video shows exactly why. Thank you for sharing!

[@woodsmc]

I've just moved to the same area, do you have a fave airline that I should look out for. Pref a full service one that I can use for work trips?

[@yousefnoori]

@@woodsmc Depends on where your trips are to. If they're international, or a mix between domestic and international, American is probably your best bet. Avoid United at all costs and measures unless you are willing to risk them improving (which seems to be happening but it's very slow progress)

[@shadowduck02]

@@woodsmc Jetblue is they fly where you need to go. Free broadband (20Mbps) Wifi on all flights gate to gate is a HUGE benefit.

[@dramafreee]

Yup, EWR is my closest airport, but I'll use JFK if I have to to fly JetBlue

[@americasdream1265]

I would love to hear the transmission between the flight crew and the air traffic controller in flight.

[@YEETMAN-dt9mb]

You can go to liveatc.net to listen to ATC transmissions. It allows you to select airports as well.

[@lookinup22]

I can't help but think of how great Continental Airlines was to fly and how their employees must feel now, hoping that things will improve. Again Paul, love your videos. Cheers from The 'Cuse.

[@diannewi]

I worked for Continental years ago. You're right, it's heartbreaking to see what happened with the "merger."

[@adammarjanovic]

lookinup22 Continental were a top notch airline, I was hoping that the merger would help them but it didn’t which sucks

[@andrewkenney1698]

We do realize the continental management took over in the merger with UA and thats when the decline took place? It wasnt until their current ceo that UA has started to rebound

[@diannewi]

I used to say he must've had to sleep in a different place every night, with his bodyguards. He literally was hated by the Continental employees. @@watershed44

[@WadersInAlaska]

I flew 1st class during his tenure as CEO and I got instant coffee and nothing else! Second time I ever flew continental and the last. You could tell the employees weren't normal happy people.

[@brabson97]

For United, that's a pretty successful journey! They didn't physically beat you or turn you into an internet meme... Well done UA! :/

[@largol33t1]

brabson, you need to STFU and stop believing everything you see on the "news." The AIRPORT COPS were the ones who dragged the guy off. United flight attendants did not attack him. They called the airport cops who got violent and dragged him out. I hate United but your comment was totally false.

[@BennyGeserit]

@@GermanAviation Delta is great but making connections in Atlanta is is awful.

[@p_e_t_e]

@largol33t1 so they were in fact the cause. why would they have airport security forcibly remove a paying customer? did airport security force the little dog into the overhead bin as well?

[@Kiraheffernan]

peter scozzari it wasn’t a United plane dumbass, it was a republic airlines

[@viksra]

Getting to listen to ATC while on board is COOL!

[@mcbrayerk]

Your experience with United is pretty much across the board, whether you fly long haul international or domestic. I'm 1K member because I have flown so much last year--partly flying monthly from HK to Guam to see my husband and 6 work trips from HK to the US, my overall experiences still echo yours.

[@theredneckbiker]

This is the only thing I’d love on United the air traffic control feature

[@randallcarter2305]

I will never book another flight on United Airlines. I booked my flight to Columbus, Ohio with a layover in Chicago. When I arrived at LAX for the first leg of my flight it was 5:30 am ( for an 8:30 flight). Shortly after I arrived, I was notified by text that my flight had been delayed due to weather by three and a half hours and that my flight would leave at 12:00 pm. Since I knew my connector flight from Chicago had to be changed, I spoke with a customer service agent for United at LAX. I was booked on two different connector flights in case one was canceled. Within 45 minutes, BOTH connector flights were "canceled". I changed airlines and told them to forward my bag to Columbus since it was already on the United flight. Knowing I would have a challenge to get my bag since the connector flights had been canceled, I settled in for my flight and would resolve my baggage issue when I arrived in Columbus. When I arrived in Columbus, my bag was waiting for me...neat trick considering both connector flights were "canceled". Chances are my seat was given to someone who uses United frequently. Garbage customer service. Fly anyone but United.

[@gregoryfoster8179]

My wife just ended a trip from Beijing with a flight from Newark. Baggage nightmare. Not only did they lose half of the passengers' luggage, they couldn't even get it all found and collected properly. Flight ended at DFW at 8:30 a.m. Thurs. after a 10 hr. delay at Newark. Was told they would be getting the luggage from an 11 o'clock flight and delivered to us by 4 pm or so. At 8 p.m., after not having received any luggage or communication from anyone I called and they had found one piece at 11 a.m., the other at 7:30 p.m. from another flight. They said it would be in the morning before they were able to deliver(today). Wife has diabetes and her med is in the luggage. United did say they would provide costs for immediate purchase of any necessities. But hey, when I travel I had better not be having to deal with these kind of annoyances. Especially for the costs of air travel today. United does indeed suck hot rocks! But so does AA. Still waiting.

[@patricadyson778]

I hate United Air Lines.The Staff on the plan are rude and ignorant.

[@kheperasekmet5197]

Whaaatt????

[@tessarix]

6:28 My favorite part! What a rush when you're pushed back into your seat and then soar!!

[@flywithhuddy]

I 100% agree with you. When I flew to Hawaii on one of United's domestic 777s, their was no IFE, no Food, and a 3-4-3 layout that was really uncomfortable. At the beginning of the Flight I asked the Flight Attendant if I could take a picture in the Cockpit, and she just screamed at me to get to my seat. If you ever want to fly in the U.S. Never fly United.

[@TheApplereviewer97]

I’m sure on there domestic flights they don’t always include IFE since you can use your devices for it. Also I don’t think they served food since it’s a domestic flight and you have to pay for that.

[@flywithhuddy]

TheApplereviewer97 but the thing is that the flight I was on was a 9 and a half hour flight from Chicago to Hawaii and having no IFE and no food served at all for a flight that long is probably the worst you could expect of a flight

[@TheApplereviewer97]

Forza Aviation that is very true but you kind of had IFE by using your own device & connecting to there WiFi onboard and they have films & tv shows you could watch. Well technically there was food but you had to pay for but unfortunately that’s how there domestic flights work

[@sheilasembly-crum8447]

No excuse for screaming at a passenger. What happened to manners and just basic (courteous) customer service???

[@kanyegrande4312]

Two years ago my my friends, family and I had to come back from Maui back to Phoenix. We ended up staying overnight at the airport for three consecutive and when we arrived at Phoenix, they had managed to send our friend's luggage to Rome (They took a different route from Maui to Honolulu then to Phoenix vs our route of stopping at LA first)

[@davidhutchinson5233]

Air travel just sucks in general. Ride the rails when you can I say. Not perfect...but all in all a better experience.

[@user-pf5xq3lq8i]

@@josfitz closed cup noise cancelling headphones. ¦>)

[@lisalentile177]

Me too I'd rather ride a train

[@cleaviation4409]

As for the air traffic control audio thing, this is a great touch (to an otherwise abysmal flight you seemed to have experienced haha) for an airline to have. I don’t think the ordinary passenger would care, but for those that are aviation enthusiasts, or Av Geeks, it is something these passengers would love! (Me included). I’m not a technology expert by any means, but to add air traffic control audio to the in flight entertainment would hardly be at any cost to the airline, but at the same time, a great benefit to the passenger, whether they are aviation enthusiasts or not. I recently flew on a Delta flight that had IFE, but did not have Air Traffic Control audio. Though I was quickly entertained by other options, the IFE would’ve been pretty cool to follow along with. Again, it’s not something an airline needs to incorporate, but some thing that would make the flying experience that much begter

[@daklakdigital3691]

If you think cross-USA flights are bad, the United offerings across the Pacific are even worse (I fly to VietNam). At least, after being fined for excessive use, the aeronautical Duct Tape United used to use by the mile / kilometre has been reduced. American carriers are easily surpassed by even economy Asian /Far East airlines. Try EVA!

[@soarandskor.aviation]

I always fly Delta, and I wish that they would give you atc like on United, sounds awesome!

[@fiddlyphuk6414]

I've pass-ridden on United international flights. Never had a problem and good service. The new 777s to Rome were a dream. Nothing like taking off on 4L at EWR on a clear moonlit night and the view of Manhattan and Times Square off to the right.

[@markholland5767]

I was flying home from thailand, with a layover in lax, I was somewhat I'll, drinking bad water in asia. Close to home I was seated in a good potision, that I had payed a little extra for. The stewardess ask if I would move back to another seat to accommodate a family. I declined since I was I'll, and payed extra for the seat. And was treated like a criminal. My my how the mighty have fallen. I would give them another chance though, simply because forgiveness is in my DNA. United is not what they used to be.

[@peterpetigrew2869]

My favourite channel on KZbin !!! 👍

[@TWTR4EVER]

Wingin' It Paul Lucas.......The moment the merger of Continental Airlines and United Airlines took place due to the labor dispute between their workforce and management of both companies integration the prescription for customer service disaster became obvious. Today I avoid both United and American like the plague. From the Legacy Carriers I remain loyal to Delta Airlines. Now on Transcontinental flights before their acquisition by Alaska Airlines, Virgin America FLL/SFO and JFK/LAX was the hidden gem on Transcontinental Flights in Business First or coach on their exquisitely appointed A320's :-)

[@reighngold]

Nothing you show here would make me want to not fly United. It does however make me never want to pay for their Polaris product. I'll keep using United the way I always do, as the product I book when they are the cheapest and most convenient airline (aka no 14+ hour overnight layovers). Then my only expectations on these flights is to arrive alive. Honestly, with how flying has gotten now a days I think the only expectation I can reasonably have for any economy flight is that they get me there and back in one piece.

[@yarinjeriah2372]

I am an Asian traveler, fly from Miami international airport to Denver international airport through United on 2017, I got an upgrade into their front seat, I have to say after that Asian doctor had been dragging out of United airplane, the staff looked better and showed more polite for Asian looking traveler than when I fly through Tokyo to Denver on United 2015. I also had an experience with American Airlines, it is better than united but worse than delta. For any trans-continental flight, Jet-blue is the most reasonable, Alaska and Delta have always on my bucket list. I try to get avoid taking United and AA as possible. Haven't got a chance to try southwest.

[@sbtjlhw111]

8:34 I couldn't stop imagining Paul doing a Gordon Ramsay's impressions, that food looks very depressing tho

[@december1to31]

At least it wasn't "RAAAW!!"

[@lowend5566]

Your United meal looks very good compared to the dross served up on my recent business class flights on Qantas Syd to Singapore return, and that cost me AU$3300!

[@letssuperfuntime]

All american airlines suck, my flight from DC to Istanbul on American(maybe Delta, I don't remember) back in 2015, had a plane that had ventilation issues, so the whole cabin smelled like fart, plus the food was easily the worst I've ever eaten in my life(beef burrito). Reading through the comments, I see that most Americans standards are quite low when it comes to what they expect from Airlines, why not try out a European or the middle eastern carrier, at least you'll be able to eat the Food without immediately hurling.

[@deltastransportadventures4083]

Accept Delta Airlines, JetBlue and Hawaiian.

[@polarix2314]

I advise Lufthansa

[@deltastransportadventures4083]

OneShotzz I'm flying Lufthansa from LHR To istumbal

[@deltastransportadventures4083]

@ubi dubium No, Lufthansa is one of the best airlines. It is a 5 star rated airline.

[@Paul_Lucas]

Lufthansa is rated 5 star by Skytrax, an agency which merely takes a fee from airlines to give them a rating. No realistic person rates Lufthansa alongside airlines like Qatar or Singapore.

[@richardbreed9810]

Flew United SFO-BOS in May. Perfectly fine, especially the chicken and noodles in cocoanut sauce. I find it disturbing to pay business class fare and have to check in, get my luggage tagged, and take it to the counter myself. I need a wheelchair for long distances and a cane to walk. I usually fly Delta, and I would be interested in their Polaris service.

[@cassiehaley4423]

Back in 2017 me and my husband was new at riding in a commercial airplane and we took united, and didn't know what to expect. So we waited in the seating area waiting to be called to get boarded and we find our seats and put our carry on away. My husband was the scared half to death but i do my best to calm him down and we went our way. We was flying economy , so i didn't think too much to look around the entertainment in front of us was working and we have free wifi so we had something to watch while on board. The staff was nice to us and didn't have any complaints from them and when we got half way and they were passing out drinks and peanuts. I took a half a cup because that is all i wanted at the time and they gave my husband a full can of soda that he wanted and along the peanuts of course!

[@meyou4843]

My wife just flew from New York to London Heathrow round trip on United and 8 hour return flight plane was half full and they had with no food on board none salad and rolls that were like days old she'll never fly them again

[@jeffmiller1159]

I once had a pilot tell me that his airline would put them up in Hampton inns on their layovers and the Newark hotel was the worst Hampton they had to stay

[@barrymason9104]

Hi Paul. Great video. This is a first for me and I really enjoyed your honest approach. I used to work for United in LHR and when travelling stand by I found that UAL really lacked compared to other US carriers I would travel on. I always put this down to being staff and not paying full fare but I would speak to other travelers who would say the same. Thanks for sharing this video.

[@samminardi9463]

I’ve flown United many times and never had a disappointing flight.

[@MichalIdesic]

I flew with them 3 months before economy class 1st leg Frankfurt-San francisco-honolulu 2nd leg Honolulu-new york-milan Worst was flights in US when was Only meals for purchase ( also 8hours flight hnl-ewr) we had also change of flight and we Only found it in app, also on Airport was old tíme.. Food was avarege.. But Only thing which was good was staff in planes..

[@iandunbar-reid6018]

Thanks for this, Paul. I have only flown on an American airline twice and that was in a TWA 747 in the 1980's, across the Atlantic. Economy was superior service, right down to being asked what sort of dressing you'd like on your salad. They made you feel very special. Now I come to read your trip report and I feel quite disillusioned by what could be on offer. BTW, the flight back on TWA might have been good too, if I hadn't slept all the way, from the moment I sat down. Terrible weather conditions in Detroit dictated long delays. It's sad that TWA are no longer in operation.

[@storminator60]

I flew United after having a horrible experience on Delta. United was just as bad, if not worse. I will try to NEVER use either of those awful airlines ever again.

[@joankarasik3421]

I would definitely be interested in listening to the Air Traffic Control!

[@cardiffflyer]

Great video! I think i'll be sticking to Delta!

[@semsemeini7905]

Delta is no better! LOL.

[@cardiffflyer]

@@semsemeini7905 better than that experience it would seem!

[@kdabaviation5032]

I haven't yet flown United and I do not plan on flying United until they get their act together.

[@torqued666]

I'd love to hear the ATC action.

[@HS-PGX]

Something I just noticed: at 5:01 they have Thai as a language option in their entertainment system even though they haven’t flown to Thailand for almost 20 years… I’m surprised.

[@whatsmichaeltravels1646]

As a New Jersey resident with EWR as my home airport, I’m usually forced to fly UA if you want to fly nonstop. United has continued to decline and to disappoint. A couple of years ago we flew in premium economy EWR-NRT-EWR and on the return trip the FAs Informed us that turbulence was expected so they handed out a sandwich and a bottle of water with the departure meal. Most then disappeared to the rest areas FOR 10 HOURS! Needless to say, the flight was perfectly smooth all the way. A few months ago we flew the same EWR-NRT-EWR but this time in Polaris business class. The hard product both in the EWR lounge and in the cabin were perfectly fine. But the United bad attitude, lack of caring for the customer, and lack of attention to detail stands out when compared to the international carriers.

[@PlanesAndEmergencyVehicles]

i flew with them back in july from lax to mco, we had 2 go arounds then we just went to west palm beach to refuel then headed to orlando. i personally love united i love their crew. loved the vid 👍

[@xyzzy2302]

Why would you ever think that UAL would be worth flying? That's insane!

[@dumbledan4016]

I recently flew United and found it a pleasant experience. We are no longer living in a great country and it’s not getting better.

[@mayanganggarani]

this video making me grateful with Garuda Indonesia and Sriwijaya airlines. in my experience, Alhamdulillah i never being treated with rudeness, broken bathroom or (visible) dirty pillow in economy class. although safety is most important in air travel, but cleanliness is also top priority. I always enjoy your video paul 👍🏻

[@williamnash6573]

Can't agree with you more, Mr. Lucas. I've yet to have a good experience with United since 1980. I avoid it at all cost. At one point in the early 1980s United's ad campaign slogan was, "We get you there." Yeah. That's the least they can do.

[@davidscmann7084]

From a former corporate travel agent, I must say that United is well known as the worst domestic carrier. It is such a shame because Continental was my absolute favourite before being merged into United. I recently flew United and the outbound flight was great. I checked with the flight attendant who confirmed my suspicion that it was a legacy continental flight. The return flight was Legacy United and it was horrendous as I had expected.

[@oleonard7319]

i'd rather walk than go on united

[@samanthamartin9254]

o leonard I’d rather walk drive take a train or fly with another airline

[@rxchamberlain]

Paul I like your vids. I was a Continental frequent flyer back in the day and United ruined it when they merged. BTW the ice cream parlor on wheels was Continental's idea. United does the bare minimum now days. But I live in a city that is one of their hubs so at their mercy most of the time.

[@aviationwithjeff]

I take JetBlue for my transcon. You might even find Mint fares, their business class, for lower than what you paid on United.

[@hihosilverlining9081]

ATC communication and the way the airplane reacts would be the only entertainment I would enjoy on every flight.

[@LisaMarli]

Most of my friends who fly a lot try to avoid United. I usually fly Southwest myself. 2 free bags, prices are good. They rarely have food, but people buy food before they go onboard if the flight is long.

[@brianwilson2169]

People also wear flip-flops and are disgusting on Southwest. That's my experience with that airline. But it's been about 15 years since I flown them. Maybe the people who fly Southwest are better now.

[@adriana516]

I love flying with southwest...the only thing that i dont like is that i cant choose my seat if im not paying for the extra....but i guess thats fine for buying a cheap flight with 2 free check bags and a snack...with better planes than some of the bigger companies...just wish that they travel to Panama....

[@GOLDVIOLINbowofdeath]

When I flew Southwest for the first time they refused to follow their own policy and let me, a member if the media, preboard with my large camera even though I was there before they even opened the counter at that gate. I think the guy dislikes gay people. When I complained to hus supervisor through another gate in Philadelphia, she threatened that if I got snippy with her I would not fly anywhere today. I think she was going to report me to TSA with a false story. After I filed a written complaint she lied and said I did not have a large camera and that I refused to show her my camera. Southwest offered me a $100 voucher which I declined. I have not flown them since. Far worse story than this United story.

[@Paul_Lucas]

Love Southwest - video already on the channel. Delivered great value MDW-HOU.

[@GOLDVIOLINbowofdeath]

Paul's Trip Reports And I can document my story about Southwest with emails

[@ax6070]

60K Paul, congrats!!!!!!!!!

[@47bullwinkle]

AX f

[@boatlover1875]

EWR is a dump first. United and Continental were both decent before they merged. The employees of each former airline did not like the other company. I was on a flight several months after the merger and the crew made it a point to tell us they were a Continental crew. That food did look dreadful. The one thing I did like on United when travelling on business was listening to the cockpit communications, it seemed to make time go by fast for some reason. Admittedly, I'm an avgeek. I was in coach with the government so pretzels and a soda or drink are pretty much the same everywhere.

[@markyyyyyyyy321]

Cowshed soap dispensers in the toilet on a cowshed airline in a cowshed aircraft

[@checkyoursix5623]

I'm a commercial pilot. I don't like to fly any longer. Everything reminds me of the seating in the Mitsubishi YS-11 many airlines used to use - all the seating was designed for average Japanese people - 4'10" to 5'4" ... that, plus the "head 'em up, move 'em out" attitude on the part of the entire airline ... all of 'em ... thanks, but I'll drive, bring my own trail mix & beverages, and stop when and where I want ...

[@MrL1mey]

I flew a million miled on Delta and managed to avoid United for more than a decade due to multiple repeat issues, including multiple issues at Newark

[@southpakrules]

I never had a bad experience with united. Because I never fly with them.

[@Rowan.PRT.7]

southpakrules, what???

[@hattrickster33]

BRUH

[@kylereyes7320]

*points finger at your own head

[@ger13nunyah56]

Haha

[@TheLindfamily]

Hahaha right ?

[@mpacker]

Who else winced when he touched the toilet seat

[@wldandcrzyguy]

I think we all did... lmao.. :)

[@vickimanning3900]

Could not believe my eyes.

[@PridefulGuide]

Yeah that was so gross. I take gloves & lysol wipes with me on flights 😂

[@michaelkitchin9665]

Screw it. There's a sink right there.

[@jerrysmith7449]

Thanks, Paul, for taking that bullet for us! How long did you scrub you hands before you decided they were clean? I’d would have taken at lease 20 minutes.

[@shayl1805]

United Airlines: Not enough seating, prepare for a BEATING.

[@Toasty_-jx6zk]

SHAYMOUSE06 SMILE MORE IS BEST shut up

[@shayl1805]

@@Toasty_-jx6zk You must work for United as well lol

[@Toasty_-jx6zk]

SHAYMOUSE06 SMILE MORE IS BEST nope.

[@justanotherasian4395]

Gordo even if it happened years ago, that’s not acceptable whatsoever and people should never stop reminding them of the shitty decisions they have made.

[@TheSjuris]

Amateur Asian just like don’t fly Malaysian Air your plane might never land anywhere.

[@RedWolfRun]

Me: This looks nice. Paul: This is rubbish. Me: Oh....

[@bensons1345]

Fxxk you off

[@Augfordpdoggie]

yea most people are whiny little bitches like this guy

[@dragonrider0079]

"You'll definitely never hear me complain about ice cream on any flight" *Goes back to the Delta video XD

[@lordwizrak1905]

*clack clack clack*

[@jayit6851]

$800 one way!? Holy crap that's a rip off for that flight....

[@netricmp4319]

Trenton Pottruff Ryanair has more tbh

[@samanthamartin9254]

Trenton Pottruff for a flight on united

[@leonardslape9935]

Not in business class! Perhaps an economy seat would have been, but business class is not given away!!!

[@williamnash6573]

Agreed. In 1980 I flew from LA to Kennedy for a whopping $99 in tourist. It was a 747. Food service was a self serve affair. I probably ate more in lox that the ticket cost. Of course, it was a special promotional fare, but still. :-)

[@wta1518]

William Nash was it business class? Because that fare is reasonable for business class.

[@zerochance1958]

That passive-aggressive thing is the normal customer 'service' stance for United. They actually threatened to have my wife arrested for reporting an issue with broken equipment on our last flight with them. Will NEVER EVER set foot onto a United plane ever again.

[@the.abhiram.r]

id argue that american's customer service is worse they were getting mad at us for wanting to reschedule a delayed flight that would have made us miss our connecting flight

[@bryce7488]

What the actual fuck! You should try Alaska, they’re pretty good.

[@issacjones4237]

@@bryce7488 delta or Alaska stay far away from United and aa

[@wta1518]

Issac Jones delta is even worse. Try JetBlue or United.

[@issacjones4237]

@@wta1518 not sure if you have flown recently but I had all good experiences with delta and United has been almost as bad aa and that's saying something JetBlue is pretty good except for arriving on time

[@veebrame9901]

Glad you called them out. This is pathetic.

[@Peachcreekmedia]

If you can fly foreign carriers for long haul in the US do it! Our infrastructure is third world.

[@dennis141288]

I was actually very surprised in what kind of state the US was when visiting a few years back. For a country that prides it self with being the very very best in the world (threw up in my mouth there), it's so far behind most western countries. ¯\_(ツ)_/¯

[@yourneighborhoodwierdo8349]

AmeWiCa bAd EuRoPE gOod

[@dennis141288]

@@yourneighborhoodwierdo8349 Yea, pretty much at this point, but best of luck anyway!

[@sethmaskovich6541]

@@dennis141288 That's because the infrastructure isn't broken. If it's not broken, dont fix it.

[@baronvonlimbourgh1716]

@@yourneighborhoodwierdo8349 very true.

[@lionelhuts875]

When you're from south of Buffalo watching a random KZbin video and unexpectedly see your house from 36,000 feet...

[@rowan1036]

Proof?

[@thefuckisjustiny.1609]

proof? look at the roof!

[@thefuckisjustiny.1609]

David Eldar yes

[@primeribgaming2681]

David Eldar Did someone say bomb?

[@XDrifter2]

When you're watching this video in your grand island home, 10 minutes away from the falls and you see your self driving home from a very long day of work that you contemplate quiting because your boss is an a-hole and wont give you off sundays from 36,000 ft...

[@jrreedve2825]

I feel like United is one step away from using Duck-tape to hold the outside together... and it’s slowly peeling off!

[@jcbaker10]

"Duct" tape. You're taping ducts together, not aquatic birds. :-)

[@Paul_Lucas]

They’re actually the same thing, and the tape was originally called duck tape, from the Dutch “doek” meaning cloth or canvas. It’s a woven tape. “Duct” is the corruption.

[@peterfriend8084]

@@Paul_Lucas "Pahhhdon me....!!"

[@lewis02754]

Lol

[@williamnash6573]

@@Paul_Lucas Bravo, good sir. Bravo. :-)

[@Gilbertmk2]

I avoid United whenever I can.

[@AuntieVeraCharles50]

Dude... you TOUCHED the toilet?!?!?!?! You're not making MY dinner! ;-)

[@4thHorsemanRides]

I will always avoid using airline toilets if possible because they're always disgusting. I flew from Newark to Amsterdam and held out till I could use the airport facilities there.

[@Ma1nguy]

I carry wipes when I travel to wipe down everything before I sit down and the over tables are the priority when being wiped down.

Quite disgusting, isn't it?

[@airmanma]

Bet you’ve had many meals prepared by those who didn’t wash their hands. Just saying.

[@misled1982]

I know right?? I use my freaking feet to lift the lid and if I ever go number two, i will cover the whole thing with toilet paper

[@larinvermont3271]

I had flown United for almost 50 years [starting before deregulation], during both the financial difficulties and the current financial flush. Service has deteriorated continually while prices have risen exponentially. Other than management's payroll, I do not know where the increased profits are going: the planes are banged like a child's playground, your experience with dirt is actually less than most experience, and food service resembles prison cafeterias. And if you think your travel experience was bad, you have no idea how badly a passenger can be treated until you're dependant upon crutches - seating is impossible in all 3 classes, and the cabin crew reactions are they wish you had never boarded. It may be slower and less convenient, but I have switched my travel services to Amtrak, where a disabled person is at least treated with respect and dignity.

[@punman5392]

I think we need to lobby the government for more high speed rail. It’s cheaper for the passengers and way better for the environment. Not to mention more frequent travel service

[@youririshaviator6782]

Wow good description

[@thecockerel86]

@@punman5392 THIS ☝️. If we had high speed rail as competition, the airlines would have to buck their ideas up quickly.

[@TransitAndTeslas]

Matt Bowen This is a good idea, leave the planes for international travel, and international flights usually treat you much better too, even on United

[@oldwest517]

I really think United out west must be way better than United in the eastern US. I don't recognize the negative comments, other than on tiny commuter hops, which suck on any airline.

[@Angeandrowan1]

My family and I just flew United in late August of 2019 to Las Vegas from Newark and we honestly had a great flight! We didn't fly business class so perhaps our expectations were a bit lower but... We also got a GREAT price on our 4 rt to keys so we can't complain. they even have us blankets on the return flight sice we didn't leave til 10 pm and we totally didn't expect that at all!! We plan to use United next year for our trip to California from Newark. I'm thinking your next trip using United will be better!!

[@Neozzzzz14]

Honestly

[@jkclash8559]

Same I fly United all the time, once 1st class and I think it is a great airline

[@DW_25]

Are blankets not standard?.......... On every single flight I've been on, even low cost carriers, crew will provide blankets at request if not already on seat.

[@jkclash8559]

@@DW_25 you get them sometimes, I really only got them on my ord to Hawaii flight

[@DW_25]

@@jkclash8559 weird, down in Australia we get blankets for even really short 3 hour flights

[@ohmyblindman]

The air traffic control was often a channel choice even on the old pre-tv screen days. I didn't understand one tenth, but it was nice to listen to the calm politeness of the chatter.

[@thomasdosborneii]

I appreciate your comment. My favorite KZbin channel is Matt Guthmiller (that's the name of his channel, "Matt Guthmiller" in case you want to check his channel out) who is a young man who flies all over (including being the youngest pilot to fly around the world solo) and makes the most wonderful videos of his travels. So, upon watching his videos a lot, I hear a TON of his communications with air traffic controllers and i swear, I don't think I could ever be a pilot, because I can't imagine understanding what anyone is saying. Apparently one doesn't say, "Excuse me, do you mind saying that again, slowly?" So your comment gave me a good laugh, and yes, there is something soothing about the calm politeness of the chatter!

[@ecclestonsangel]

@@thomasdosborneii At our local airport there is an upstairs viewing lounge, so you can watch the planes take off and land. There are speakers there, and they pipe in the conversations between the pilots and the control towers. Every so often I can figure out a tiny fraction of what they're saying. It's like a really bad drive thru speaker at a fast food joint! They all sound like they haven't a csre in the world, though. I'd like to know how they do that!

[@tristanw2211]

Channel 9!

[@SVSky]

@@thomasdosborneii You learn. It's a matter of listening carefully and getting used to the pace.

[@ricobhi]

Yes. Good ol' Channel 9. No channel was better for lulling you into a peaceful nap.

[@12345meb]

Didnt you you know United CEO sayimg, "You cant please everybody"

[@StonyRC]

My own experience with United (approx 7 years ago) put me off them for the rest of my life. They tried to bounce me and my wife off our connecting flight (booked 3 months earlier) having already boarded our luggage, telling us that the luggage would be "looked after at the destination" and that we could fly out (probably) the next day if they could find us a couple of seats (not much consolation for a two day visit to South Carolina). I had to remind them myself that the FAA (along with other International Flight Organisations) forbids boarding luggage if the passengers are not flying. Only then were we permitted to have our booked seats ... NEVER AGAIN!

[@jusdorange4720]

oh lord i really need to learn the rules!

[@flymarkfly]

The FAA doesn't forbid luggage from being boarded on an international flight without the passenger when the airline is the one that involuntarily separates the customer from their bag(s). In your case, the airline was bumping you off. They can do that without having to worry about your bags going or not. It is called PPBM (positive passenger bag match). If you initiated the separation from your luggage and it was an international flight, the bags can't go, they have to be pulled. On a domestic flight though, it doesn't matter. They didn't put you back on because of anything you reminded them about. They put you back on because they found another option. They probably found another person to be a "volunteer" and that is better than involuntarily denying you boarding. Better for them financially. They would have had to pay you real money and where as the volunteer receives the funny money voucher for a future flight.

[@Hercules718]

StonyRC United ground staff treated my family and I terribly. The worst service ever.

[@400heavy]

@@jusdorange4720 Not true--only on international flights will the airline remove a passenger's luggage if he does not board the flight...because of Pan Am Lockerbie.... It's unfortunate what happened to them, but I can assure you that it also happens on every airline.

[@BasedInBrazil]

@@flymarkfly Agreed, I would have asked " What's in it for me?" Of course I never get bumped In fun places like Montego Bay Jamaica: " 1 day, 2 days, 3 days, no problem, just give me a call when you have another flight."

[@thrillcraftmcg5804]

I would have said you get what you paid for but the fact you paid around $800 is CRAZY!!! You should have flown Delta for a better experience. But thanks a lot for this amazing trip report!

[@lisalentile177]

Yeah Delta is much better I flew with them I won't fly united I've heard nothing but bad about them

[@RB747domme]

ThrillcraftMCG I would like to agree with you, but sadly having flown delta a few times transcontinental, as well as from Cincinnati to Denver and back a few times, I haven't had much fun on delta either. United are the absolute worst hairline on the planet. I have flown budget Airlines in China, that make United business class look awful. I dread flying internally in the USA, like it's living hell. With the rude staff, and the absolute terrible aircraft, which are dated, as well as the terrible food onboard, it's something that I put up with rather than look forward to. Last year I chartered a private jet to fly from East Coast to West coast, because I really couldn't stomach the idea of flying internally. I used NetJets, and got a discount, which was actually not too dissimilar to what Paul paid on this trip. And I ain't kidding. Ok, so it was a little bit more, but all things considered, $1,120 including transfers is not bad for a private jet from East Coast to the West coast. That included a Mercedes limousine from downtown to the airport, as well as incredible 5 course dining on board, which was beautiful, and served by my own air steward (there were 3 crew onboard) who was polite and attentive for the entire trip. The flight was on a G550, and I shared the flight with two other couples (which they call Jetshare). Not only that, they did onboard security, and they told me on board, that for those flying internationally, they do on board customs and immigration as well. I told him, that I shall be using them again internationally, I was that impressed with the service. For those of you with the money, I would highly recommend joining NetJets as it's a fantastic experience.

[@DianeHasHopeInChrist]

Continental Airlines, is much better, awesome safety record. Delta has gone to crap over the last decade.

[@tessarix]

Clint Tapper: How much more money? It sounds possibly worth it.

[@RB747domme]

tessamersus well, it certainly isn't what you would call cheap, I will grant you that. However, if you want value for money, then there is no comparison to flying commercial. If you are lucky enough to use a jet share service, and fly with 4 to 6 other people to divide the cost, then it works out at around to $4,000 plus taxes and booking fees. I don't know how much it would be internationally as it would vary depending on where you're going to, and from, and aircraft used, and how many people flying on the Jetshare. But, I would imagine New York to London, that it would be no more than between $10,000-$15,000 each, if shared with say 6 other people. This sounds a lot, but compared to a full fare first class, over the same route on a good airline, then it might be worth thinking about if one can afford it. Limousine transfers, spectacular meals prepared on board, at least two or three crew serving just six people, free Wi-Fi, free onboard phone calls, a huge choice of pre-booked menus, prepared on board, security handled off apron, away from terminal buildings in VIP, Full insurance included, which, as far as I'm concerned, adds up to a spectacular way to fly. So in reality, you're comparing a $6 or $7,000 first class flight, to a $10 to $15,000 private jet. I don't think there's any comparison personally.

[@lindadavies6109]

Scenery? What scenery? All I saw was smog!

[@nickjames7365]

That's gross ass LA for you

[@Neville60001]

@@nickjames7365, I though that they'd cleaned up most of the smog.

[@nickjames7365]

Lol the wind blowing east to riverside, san Bernardino counties doesnt make it clean.

[@diamondrmp]

@@Neville60001 How do you clean up smog?

[@netricmp4319]

LMAO

[@kelisep_1547]

Woah that would be so cool to listen to the air traffic control!!!

[@SanBrunoBeacon]

How is saying, "For the benefit of those who weren't listening" rude or unacceptable?

[@Paul_Lucas]

You’re the first person in over 500,000 views to ask this question...

[@VictorySpeedway]

You should have been with the cattle in coach. Believe me, it's a whole lot worse than what you suffered in your (relatively) comfortable seat up front. Americans (and I've been one of them my whole life) have come to expect less and less from air carriers over the last 20-30 years. There was a time when one's vacation started at the airport. It was just a cool place to be, and everyone was excited to get on board and enjoy a relaxing flight. These days, the air travel is just something that must be endured in order to reach that exotic, fun destination. Flight attendants are all business. I haven't seen one smile in at least 10 years. They have a job to do (run through the safety demonstration, count the passengers, sling the food, prepare for landing, etc.), and they do it. Nothing more, nothing less. Passengers, for the most part, sit quietly like sheep. They know they'll be getting a microscopic-size bag of crunchy stuff and something to drink. There is no breakfast, no lunch and, usually, no dinner to speak of because there are now passenger seats in the space formerly reserved for meal preparation. Of course, passengers can purchase a box of sustenance, vintage two days ago, for the astronomical price of $8.00. This practice has been a boon to terminal food sellers, who charge about the same price for the same appetizing stuff. Better to load up before you board. First Class Lounges? Never saw the inside of one. I can sleep anywhere, so a seat by the gate is fine with me. The big benefit still remains: Air travel is faster than taking a bus. And that's the only difference. I do enjoy your videos, however. It's nice to see that some air carriers still give a thought to those they are carrying. But not in the U.S.

[@meinkrafthappy4177]

U.S. air travel sounds so depressing.

[@odeiraoloap]

So it's even worse than the *THIRD WORLD COUNTRIES,* then.

[@bas3q]

I fly jetBlue whenever possible, they charge a little more but the experience is nowhere near as bad as described above. I've enjoyed all of my flights on them over the past several years.

[@appleiphone69]

Flying in the US. Is either tolerable with Southwest & JetBlue. United, Delta, American are total crap. We jump for joy when the flight leaves on time and arrives on time has a gate and baggage is available 15 minutes after flight arrival.

[@odeiraoloap]

@@appleiphone69 TBF, Delta's *international* flights have supposedly good service, courteous staff (some of which were absorbed Northwest employees), and competitive product with Delta One. But, yeah, American Domestic products aren't really inspiring compared to what Southeast Asians can deliver...

[@egtravel]

I'm still in shock over the state of the lavatory!!! 😱

[@brianrothman7716]

The best experiences I’ve had with United are with former continental staff

[@chooch1995]

Beketc Murden - you’re one of the former Continental staff, aren’t you??

[@oldwest517]

This is a common observation from experienced road warriors.

[@oldwest517]

@@chooch1995 Nope, it's the truth. All you need to experience is the difference between friendly Denver and surly Chicago to figure that out.

[@rsybing]

​@@chooch1995 Plenty of former Continental travelers, this one included, are profoundly disappointed with United. Service was a lot more civilized pre-merger.

[@owenchau4719]

9:30 imagine chilling when suddenly you hear the pilot screaming mayday

[@raymundocrespo2757]

That’s funny stuff🤣

[@samirahjohnstone8008]

To be fair, the Polaris lounge in Chicago is said to be absolutely outstanding (I haven't gotten to visit it yet because I don't tend to ever travel through Chicago). The problem with Newark is, in general everyone is rude. I used to have to fly Continental through there to the UK at times (before the merger) and I hated the rudeness of staff at Newark (except for one Customs agent I kept going through who was Irish-American and always willing to have a laugh). I work for a company that handles travel insurance and so forth globally and United has been having a really bad 18 months in general. However, Delta actually was worse, though their newer CEO is desperately working to improve their abilities. I'm interested to see how you would feel the staff from SFO compares to that of EWR honestly.

[@WadersInAlaska]

American carriers, in general, have lost perspective of what good/quality service is. That is why I would like to see competition with foreign carriers come to the US. It will make the American carriers start treating their passengers with better amenities, cleaner service, and overall a better product or they with be finished. Competition, competition, competition....I can't say enough about it....a better product for the consumer is the result of more competition. Thanks Paul for showing United isn't changing fast enough. United doesn't care about the passengers; they care about the financial bottom line nothing more and it shows. More people need to speak up.

[@hanj31]

WaderII they do come to the states but international flights to and from their home country.

[@WadersInAlaska]

@@hanj31 Yes, I know that they fly into the United States, but what I was saying is, the foreign carriers would compete in the USA domestic market not just in the international segment.

[@hanj31]

@@WadersInAlaska I agree but laws here in the US prevent them from doing so!

[@WadersInAlaska]

@@hanj31 At the present time, yes, (due to the heavy lobbying of the US airlines), however, foreign carriers are in the US courts now trying to get permission from the FAA to fly US domestic. I can't wait for them to win!!! The US carriers will have to change their ways or they will cease to exist.

[@hanj31]

@@WadersInAlaska Those foreign airlines will be competing with the likes of Jet Blue Alaska and southwest who are low cost airlines that have top notch service. They either have to go the low cost route where they put planes in circulation constantly with minimal down time and no ideal connections for flights or go the expensive route where they use hubs so passengers can connect easily. we'll see what happens but I don't think foreign carriers will do well enough to be a viable thing for them. I'm sure if those airlines had domestic rights they would mostly just do a stop over flight from like Europe to LAX via JFK or East Asia to JFK via LAX and/ or SFO maybe even via Honolulu and let passengers in the US get on the trans continental leg of the flight.

[@cocobeandarla]

Newark sucks...trust me I lived there.

[@morskojvolk]

Worse than Hoboken?

[@cocobeandarla]

morskojvolk Most definitely! Where I lived it was trashed! Drugs, gang violence, pot holes, pollution, anything and everything bad Newark has it. I was living with my Grandparents and my grandmother doesn’t have a license so I would have to stay in the cellar home with her, because we rented Out the top 2 apartments. I wasn’t aloud in the backyard because she didn’t want anyone running up and taking me etc etc.. It’s not just a shitty place to live, it’s downright dangerous. My grandfather actually worked at this airport for United as one of those baggage people.

[@Arturo-sm1tb]

Very few travelers at Newark Airport ever set foot in Newark proper. Less than 5%. Sucks you had to live there, but it doesn't have anything to do with air travel. Thanks.

[@Monster33336]

Yes it does.

[@the.abhiram.r]

yeah fr, i'd go to jfk but the lyft is pretty expensive and it's just cheaper to pay more flying out newark

[@richardhazlett5973]

Like very much to listen to air traffic control on United. I recall a flight Chicago to LaGuardia. Thunderstorms and heavy traffic in New York area, continual transmission on holding pattern until pilot had to divert to Philadelphia.