Cellular Data Not Working On iPhone? Here's The Fix!

David and David explain what to do when Cellular Data is not working on your iPhone. This can be a tricky issue to troubleshoot, but the good news is that you can probably fix the problem at home. The first step is to figure out whether your iPhone or wireless carrier is the cause of the problem.
We'll start by troubleshooting simple iPhone software problems, then minor issues with your carrier. If Cellular Data still won't work, we'll discuss some more in-depth troubleshooting steps.
1. Introduction [0:00]
2. Make Sure Cellular Data Is Turned On [0:27]
3. Switch Up Your Voice And Data Setting [0:55]
4. Check For A Carrier Settings Update [1:41]
5. Check For An iOS Update [2:21]
6. Remove And Replace Your SIM Card [2:51]
7. Check For Extra Configuration Profiles [3:31]
8. Contact Your Wireless Carrier [4:26]
9. Reset Network Settings [4:58]
10. Check Your Cellular Coverage [5:41]
11. Why A DFU Restore Won’t Work [6:07]
12. Back Up Your iPhone Before You Go To The Apple Store [6:23]
Join this channel to get access to perks:
/ @payetteforward
Note: We may make a commission if you make a purchase after clicking a link in our video. We only recommend products and services we truly believe in!
Compare every cell phone, every plan, and coverage maps on UpPhone: www.upphone.com
Compare wireless coverage: www.upphone.co...
Visit www.payettefor... for more iPhone help, tips, and tricks!
Get Social With Payette Forward:
On Facebook: / payetteforwardinc
On Twitter: / payetteforward
On Instagram: / payetteforward

[@mz610]

None of these worked for me until.....I turned my VPN off and magically everything loaded and refreshed etc....this was AFTER I reset netowrk settings, ejected the SIM, factory reset my phone entirely and then threw it against a wall 15x.

[@Bichota_210]

Lmao I hope it works for me 😢😅

[@giao2380]

Hahahaah

[@brooklynleblanc181]

just did the same 😔

[@bakedeggplant7203]

Still doesn’t work for me

[@Lorena-mj6dv]

thank you so much you solved my issue!

[@louiszemek5058]

You guys are the greatest. My wife’s and my iPhone both went down at the same time. Could not make or receive calls. Watched this video, did the reset thing, just carrier portion, and, boom we had service back. Weird that both of our phones went down. We are on my sons plan and his other phones were fine! Thank you for the fix.

[@jimgleeson1695]

You guys saved the day for me as well. I noticed that I was getting "some" data, but not all data. I would be able to get mail, but using Uber, or using my browser was a bridge too far. I was stuck at a doctor's office for about an hour until someone gave me a wifi password. Anyhow, the carrier profiles was what worked for me. Once I deleted the one for cellular service the internet just started working like magic. Many thanks!

[@rosylives]

Mine was a VPN problem created by blockada, an ad blocker I installed a few month ago. You video helped me identify the issue, than you!

[@bodartcherry]

Same thing with me!!!

[@tamaki5982]

Thank you for existing mate mines was the same thing 😭

[@nilsonr3101]

Thank you. I had the same problem with an app that I installed to block adds

[@vinnyrodriguez4222]

Wow I was abouta click off this video than saw this comment turns out it was blockada the whole time

[@gottenks1365]

Yooo you saved my life! I thought I was gonna have to switch carriers

[@temporalpassage]

For me, physical SIM card cellular data stopped working with the iPad Pro 11 after updated to iOS 15.1. None of the mentioned methods worked, short from going to Apple or the phone network supplier. There was no profile to be deleted. The Cellular Data screen only shows a few Network names that is not local to here along with "Other..." for some network provider settings with provision to scan network provider QR code presumably for setting up the eSIM, as if the physical SIM wasn't even in the iPad. I have checked the old SIM cellular data still works on my other mobile devices. So no, taking the SIM out and put back into the iPad did not work either. What actually worked was I tried putting another SIM card which also has cellular data activated. It worked with the new SIM right away! And when I put back in the old SIM the iPad Pro asked for a Network Update soon as I put the SIM into the iPad, and cellular data works after the update! Other than that, even resetting Network Settings didn't. Go figure.

[@jrswon]

I was on call with t mobile tech support for an hour but then I decided to watch this video. In less than 1 minute my phone is working perfectly fine again. Fastest sub in my life :)

[@dariareader9562]

Thanks so much! I just came back from the UK and my data wasn’t working. Spent hours on the phone with Verizon without a solution. Your tip #6 saved me! I just needed to delete the UK data profile. Super helpful!!

[@RclFortniteYt167]

I wanted to say thank you to you for helping me cuz my phone wasn’t loading a video so I just checked the comments for this video and your comment helped me check if I was connected to another country and it turns out I was so I turned it off and now my phone works again so thank you very much.

[@astralisoffthechain8588]

Can’t call my carrier because my phone doesn’t work smh

[@stacymai]

You guys have saved the day again. You’ve prevented many mini-meltdowns for me when my phone decides to go wonky. I always go straight to your channel now when I have a question or problem. Thank You!!!

[@Zirofol]

Thank you so much for this! The extra configuration profile was incredibly sneaky

[@Best74260]

Switching to Samsung I’m getting tired of everything going wrong on every iPhone I have

[@kellycuckoo3143]

The technology department in Verizon were no where near as helpful as you both. Thank you so much!

[@sergiogarcia7567]

Thank you! Deleting the profile solved my problem! I spent HOURS over several days with tech support! They had me do everything you did except for the profile part. It was so easy once you showed it!

[@godsaidw.5879]

Nothing worked for me. In the last 2 days, I have gone twice to my carrier (carrier candor and corporate office), called carriers tech support yesterday and today, I just left apple store. Not sure why I thought with googling a video on it would help! Nothing helped! I feel stuck with a $1000+ (payed cash) iPhone 14 pro because carrier sends me to apple and apple sends me to carrier!! Frustrating to say the least.

[@lovetobecolouring2]

I had data roaming turned off for some reason, and yay turning it on resolved my problems ! I try to use wifi when possible but in those rare times, cellular is needed thanks guys!

[@danielpearson4992]

Just wanna say.. YOU GUYS ARE AWESOME!! You’re video just solved a month old problem with a easy fix. Thank you!!!

[@purdu3]

Check for a baseband issue: Settings/General/About/Modem Firmware. If no version appears, you have a baseband issue.

[@Bowhunter91135]

And what do i do if i have a baseband issue?

[@Lifestylerefined]

You guys ROCK! You take time and you show step by step moves and explain why. Crazy how all the money I pay Verizon monthly and all of the money I spent for my latest Apple phone... they really don't know Sh** when there is an issue or do they, smdh. Hours on the phone and you guys solve the issue in less than 10 minutes.

[@faithaltameemi9511]

The 7th step did it for me and it’s been about a week since I last used my data. I called t-mobile for so long and went to the store and I couldn’t find out the issue. Thank you for this video.

[@nicholasnoble7364]

Thanks Guys, the ''Check For Extra Configuration Profiles [3:31]'' option worked for me. Grateful

[@lilianamartinez5229]

It seems like #6 finally worked for me. I had tried everything (restarting, airplane mode off/on, reset network settings, got a new iphone REALLY - i had an old one upgraded to iphone13) and #6 is the only one that has seemed to work so thank you thank you

[@karencastoldi1291]

Wow. Love you guys. I discovered you today in your video on saving data usage on your phone. I was able to do everything but turn off my Wifi Assist. I saw a random comment in my search suggesting turning on cellular data. So, I searched for a youtube video. Because I now subscribe to you, this video came up. Easy peasy ( Im 62 ) Sure enough, now my Wifi Assist is able to be turned off. Thanks again!!!

[@user-tu8xg7ti9y]

Oh my god my data wasn't working for over a MONTH after my visit to Japan. After endless calls back and forth with my cellphone carrier who who couldn't figure out what was wrong, this video finally helped me conclude that it was my configuration profiles from my Japanese SIM that was messing with my cellular data. Thanks!!!

[@southerncomfortuk]

Thank you thank you thank you 🙏 fixed with network reset.

[@armaniidavis]

Thank you so much I don’t know how I turned that off I been so mad 😂😂 thank you again

[@prudencerafapa]

Thank you so much, tip 4 worked for me🤭😊

[@AtotehZ]

I like how adamant they are that dealing with the Apple store should be the last thing on your list. I'm not saying it's that much different for other brands, but Apple prides themselves of being customer service minded.

[@mixedn2441]

I have tmobile, should i have data roaming on all of the time?

[@darlenerichardson8664]

I’ve done all the steps up to VPN which says not connected…. There are no profiles….. what do I do now?

[@Kingsley_williams]

I got a question this worked for me but how will I call my service provider if I don’t have service?

[@Phariseer]

Nothing pops up on my cellular data button I can’t even click on it

[@PayetteForward]

Parental controls could be the source of that problem. Check to make sure they are disabled. Thanks for watching!

[@substorandompeople3901]

Same

[@Phariseer]

I forgot I posted a comment but it was a hardware issue and I ended up getting a new one

[@IMOO1896]

I needed this, may as well have my WiFi only IPad.

[@nathanielwilliams9149]

I have a n iphone 13 pro max, not upgraded yet out of fear of battery issues with new software, what do you two recommend upgrade or not?

[@saba722]

This video was great! I was desperate to figure out why my phone was having so many connectivity issues and by following your steps I was able to figure it out. Thank you so much!!!

[@davidwayneherrera4267]

I am Customer care and now am able to do this step with our client. Also those who in the comment section thank u guys.

[@mv_devonkrisp8559]

I cant even access the cellular data settings

[@drawwithbeektor6329]

I think the SIM card tip actually worked! Thank you guys so much!

[@TheDobby11]

Thanks. Looks like we have had a win. Network reset was for the win. Cheers Dave

[@annegraham280]

Thank you so much I have managed to clear my issue with removing my SIM card great job

[@cruisepaige]

Hi Bros! Thanks so much. I am travelling overseas tomorrow and I could not connect to the internet. Was literally breaking out in a sweat. All is fixed. Thanks!

[@anxgelzz]

Will resetting all settings on my iPhone erase everything on it? I’ve had a cellular data problem for a long time, and now it’s even worst because I can no longer receive phone calls or text messages. I also have an IPhone 7, and it will not update or show no update for me much of anymore, and even if there was an update it will not let me update my phone.

[@Lucassiti]

turned off my VPN and it fixed my connection issue. Thanks video helped

[@KCOLON-kc2js]

Wow you guys are life savers. For me it was the VPN. Just so you know my phone company blamed my service company and I spent 2 days and they were all useless

[@Iceman-gm1fu]

Data roaming. Wow. I've been struggling and you had The solution that nobody else did. Thank you!!

[@chrissywashington2186]

Thanks so much I’ve been dealing with cellular issues for months and tip 6 worked for me 😁

[@javieryoguez3179]

This video helped me thank u guys so much, all other videos on KZbin weren’t so helpful but this was the one 🔥stay blessed !

[@danespilman8213]

Thank you so much, the date roaming was switched off and I was super stressed. Thanks a lot guys

[@Kevin-ee5vo]

I'd like to fix LTE on my Xs... help me plz! Always 3G or edge

[@allblackfan5152]

Thank you 🙏🏽 4 years in Japan to NZ VPN was my problem 🙌🏽

[@utp9745]

Thank you!! Removing the profile worked!!

[@openthedoorevents]

THANK YOU SO SO MUCH!!! STEP 6 DID IT FOR ME SO HAPPY :) I couldn't use sim cards every time I travelled such a pain and now I can!

[@PahoaSean]

In 1 minute you fixed my problem when the rest of the world couldn’t! ❤😂

[@FlaminpieSpain]

Deleting the profiles did it for me, many thanks🎉

[@jakedunlap8809]

Great advice! My mom had issues with her phone a few years ago which was a hand me down that I gave her. It turned out that she needed a new Sim card. How often should you replace the Sim card in your phone?

[@philleotardo8760]

That’s a good question

[@basetwo1053]

You actually fixed my phone. From the get go my phones cell data never showed up. I just got a new one. Turns out the sim card was damaged, and I got a replacement.

[@lesliebooth8392]

Your video is promising in that you may have the answer to my question based on the first few minutes. All of a sudden I have no cellular data and that “Cellular” circle is, as you called it, “gray”. What happened or what did I do wrong and how do I get it back please??

[@juliaexton1778]

Brilliant, Restore Network settings saved the day 👏🏻👏🏻

[@Horik]

I had been trying so many things, but nobody ever suggested popping out the simcard. Tried it and it worked!

[@ANiceGuy]

NO WAY, REMOVING A PROFILE MADE IT WORK?? my cellular for some reason suddenly stopped working at the most random time and I used my sim on another device but it worked, and when I turned on roaming it worked for a few seconds but not after that. I then went and removed a Nielsen mobile profile thing, and it now works. Thanks! And yeah I could do messages and calls but not use the internet.

[@Tazzyfan]

Changed Roaming setting - I didn’t realize turning off was no longer necessary for the carrier I use. Thanks! 😎

[@flanerpete2040]

Good info, as always! You mentioned setting up a profile to use a different carrier when you went to Ireland. As a frequent traveler to Europe, what are the procedures to set this up? Thanks.

[@keqigan1923]

each carrier is different so no standard answer here. Non risposta al tua domanda

[@bridgetholling]

Y’all are amazing! I had 2 different stores with 4 different techs work on my phone with no success… #7 worked for me. Thank you!

[@jilldenise1233]

You saved me a trip to Verizon! The last option finally worked, resetting my network settings. I have no clue what happened to my phone to not let me receive calls or make any calls, but thank you!!

[@shackriff]

You guys fixed my phone when AT&T tech support Couldn’t ! Thanks again

[@joehunt4506]

Since the 15.0.2 iso update on my XR, I have no internet connection when on a phone call. 🤬🤬

[@tisaacify]

I love how quick you guys are. great job

[@NycKhayrullo]

This worked so well when I reset the network settings

[@marcothondorf4828]

Hell yeah guys, helped me a lot! Went to my carrier and Apple none helped, in 5 minutes of video I sorted the issue!

[@mxrtiinez]

For me on the last part it only says “Reset” and “Erase All Content and Settings”

[@QDEZY187]

The 5G setting on my iPhone 12 would not allow Metro By T-Mobile data to pass thru for the past 6 months (I could only get data thru the LTE setting an even then it was shaky, slow an sometimes spotty) until I looked under "VPN & Device Management" an realized I had NORD VPN attached an even though the VPN was not connected it must have still caused the problem because as soon as I deleted it, switched the phone back to "5G AUTO" then hit volume up, volume down an held the power button till I seen the apple logo an it rebooted then 5G worked just fine. Before I watched this video I thought I had a manufacture defective phone caused by a faulty 5G antenna. Thank You for the help! I also enjoyed one of your previous videos about setting up an iPhone to get more out of your battery life!

[@courteneyhall9640]

You guys are awesome !!! My cellular icon after swiping down was gray! How? I don’t remember ever turning it off. Thank you so much!!! 🎉🎉🎉🎉🎉

[@franzvictorino3229]

iPhone cellular data and hotspot is really buggy. 😑

[@edbeastgaming]

thanks, i ended up just taking out my sim card and puting it back in. worked like charm!

[@tris421]

restting network settings worked thanks guys.

[@imagoatgaming8812]

I have xfinity mobile which is covered by Verizon. Should I still have data roaming on??. Also should I keep using lte instead of 5g auto

[@user-ui9iw3vn2k]

Network reset worked for me. Great video. Thank you 🙏🏻

[@numberonebullshitguy]

you guys are absolute legends thank you so much

[@jessicaphan3096]

Resetting the network settings worked! Thank you!!

[@Pokefan8263]

I woke up today and my iPhone XE was on 1x instead of the usual 3G. I did some of the things suggested here and it started working after I did an update. But now it’s on LTE instead of 3G and I’m not sure how to turn it back but it’s working so I’m happy.

[@tristanbennett2686]

i cant even click on cellular data

[@Trd2020]

I’ve done everything and it keeps happening. It works for a little while then it starts happening again

[@sublimebites]

Thank you. I called att last evening. My phone wouldn’t work unless it was on WiFi. Was on the phone for over 90 minutes and they said well we’ll open a ticket and look into it. Still didn’t work. Watched this video and working three minutes my phone is normal again. Mine was the vpn. It had xfinity listed as a WiFi. I removed it and all is well. I shouldn’t have called att first, no one there knows what they’re doing. Thank you!!!

[@Rollers27]

Thank you. I have had issues since Friday and AT&T did not help me after 2 hours on the phone. With your help I found out what was causing my issue of no data. 😊

[@kycbs1598]

how did u fix it?!?🙁

[@smolko08]

You two saved me! The Reset Network Settings fixed my data issue. Thank you again, you guys are awesome 😎

[@EduardoOrz12]

what happened to your phone?

[@byrongaum]

Resetting my network settings worked! Thanks guys!

[@snxgs8841]

was about to give up but 9 saved me🙏

[@paulcummins1608]

Installed latest IOS update, fixed the issue. Great video, covers all possibilities. Thanks guys!

[@epic5945]

Thank you so very much for your easy to follow tips. I had to go to Reset Network Settings and it worked. I'm so glad to be a subscriber of your channel. I trust your advice.

[@jimbauer5560]

Another great informational VLOG! Thanks guys!

[@MasterYoda389]

They are literally just reading from the apple support page..... what's wrong with you.

[@jamessummerlin9516]

You guys are great. Simply tapping on LTE solved my connectivity issues. I had been having problems ever since I bought my new iPhone a year ago and it was set to 5G. Lately it had gotten so bad it left me stranded away from home unable to get an Uber. 👍

[@Monicamcs]

Hi! I’m having trouble downloading photos from iCloud while retaining the original date. Please please help! 🙂

[@clynshortz8591]

My problem is quite unique the data works fine but when I open an online game or it’s on charge boom they say no service

[@user-xo5ts5sx8j]

Thank you the last one worked for me

[@lahaza6515]

I love you guys, but when I tapped on cellular options it didn't give me those choices.

[@christiansaavedra103]

Thank you guys my phone was not working but thanks to you my cellular data finally works

[@maicelmaedomiquel7186]

iPhone 6s?

[@Aditya-wg3lp]

Reset network settings did it for me tysm

[@KelThaFunkeeGaming]

Reset network settings worked. Threw in a reboot for good measure

[@jove8998]

For me it when I go on KZbin I get a white screen I have tried ever steps and I can only use phone to call someone can anyone help me

[@queencrimsonxo5841]

I consider myself pretty tech savvy and knowledgeable about iPhones, and even I had this problem and my fix was so simple. I have auto software updates on but it asks me permission to do it. I think I must’ve just pressed not now and not downloaded the software update and then I had this problem but then after the software update everything turned on.

[@Sirmonkethe28th621]

Hi! I just got the new iOS update and now for some reason, system settings is taking up 33.5 KB! And I’m just like really freaked out man!