Perform an HP System Recovery in Windows 10 | HP Computers | HP Support

[@WantBadtime]

If you have a problem to where windows or the Bios can’t find the Recovery partition (D: partition), sometimes updating the Bios can help you. It helped me.

[@NexuSYT1906]

Whats the difference between this and cloud recovery

[@buzzmann3971]

after doing recovery my laptop seems to be in a loop where it gets to 'welcome administrator' and then goes back to software installation. It has done this a number of times. Is this normal? How long should the whole process take?

[@HPComputingSupport]

+Grant Busarello Please follow the guidelines in this document to fix this issue: hp.care/2kI05sb

[@SanjeevSingh-lv2yf]

Grant Busarello Was the problem solved?

[@aapka_apna_mani]

@@HPComputingSupport link is not opening

[@JoeySlikk]

Will backing up using auto or user selection copy and, or replace some files that are in an external hard drive? I'm using Windows 10, so I wonder if that would work.

[@HPSupport]

+Joey Slikk A system recovery completely erases all files, programs, and saved work on the hard drive. Always back up important information before attempting a recovery. If additional hard drives are connected to the computer, for example an HP Media Drive, disconnect the data and power cables from the back of the extra drive before performing a system recovery. This prevents possible data loss on the additional drive.

[@santigamez4085]

How long does it take for the system recovery to finished off if you are not backing up any files?

[@HPSupport]

+Santi Gamez The complete recovery process can take 4 to 6 hours or more to complete. For best results, the computer should not be connected to the Internet. The computer restarts several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows displays.

[@bearly1727]

I just did this and it worked great but it took awhile and now of course I have to reinstall everything. I got my computer back though.

[@HPSupport]

+Steve Taylor I am glad to know that the video has helped you fix the issue.

[@aliridayaghi2260]

What is the difference between Reset and system recovery, and how many times can i do System recovery? I have a laptop Omen 8th gen

[@HPSupport]

+Ali Rida Yaghi System Recovery: This option reformats the system drive (usually C:), reinstalls the original operating system, and reinstalls all the original hardware drivers and software. ... The Factory Reset option returns all of the computer's software to the condition it was in at the time of purchase. There is no limit to the number of times you can reinstall Windows. You can do it as often as you want to or need to.

[@gauravraut9739]

By following this process, is it only format C drive or entire hard disk? I have HP Pavilion 15 bc406tx laptop. My laptop has recovery partition. Is it required to create another recovery files on USB drive? Thank you in advance.....!!!!

[@HPComputingSupport]

+Gaurav Raut Your computer might have three types of System Recovery available, or it might have only two. Use the recovery type that resolves your issue without making more changes than necessary. Please refer 'Types of system recovery' under this document for more information: bitly.com/2O0X5bi HP strongly recommends that you create recovery discs or create a recovery USB flash drive as soon as you receive your computer.

[@NexuSYT1906]

Does this work on windows 11?

[@anakwatan617]

Dear HP. I have done restorepoints to all my hp computers. Is recovery will bring back the computer performance back to the original and get rid off viruses trojans malvares? Tqvm

[@HPComputingSupport]

+ANAK WATAN If your computer is infected by virus, please perform the steps mentioned in this document: hp.care/2rJ7VVq After that the performance will also improve.

[@malikmohammed5659]

Hi HP can i used external drive for correct any error. I mean which u used for back up

[@HPComputingSupport]

+malik mohammed Please follow the guidelines in this document to perform system recovery on your HP computer: hp.care/2kI05sb

[@Zly-Porucznik]

Hi there, I’m doing software installation right now on my HP Envy 17 laptop, it already takes 9 hours. I’m not even 1/4 through. 😞

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue in installing software on your notebook. I will do my best to assist you. May I know which software you are trying to insatll? Binu - Social Media Tech Support

[@Zly-Porucznik]

@@HPSupport Windows 10 from recovery drive.

[@HPSupport]

Thanks for the reply. Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. Binu - Social Media Tech Support

[@Heighway09]

Hi, I am hoping you are able to help. I have a Compaq Presario CQ61 which I've been using while my other laptop is repaired. After a number of programs were deleted in error, leading to the screen blacking out and windows 10 not rebooting I was able to reset to a previous backup and recover. It crashed again last night and now it's not showing any recovery points or previous backups. Any advice please?

[@HPSupport]

+Scott Evans Let's try a system restore. Please follow these steps: 1) Turn off the computer and wait at least 5 seconds with the computer in a full off state. 2) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 3) Now press the F11 key to access Recovery manager. 4) If a language selection screen opens, select the language you want to use to continue. 5) On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type. 6) On the Choose an option screen, click Troubleshoot. 7) On the Troubleshoot screen, click Advanced Options. 8) On the Advanced options screen, click System Restore. 9) Click Windows 10 as the target operating system. 10) The System Restore window opens. 11) Click Next. 12) Click the restore point that you want to use, and then click Next. The Confirm Restore Point window opens. 13) Click Finish to restore your computer to a previous point. 14) Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears. 15) System Restore returns the computer configuration to a previous point in time and restarts. Check this link for more details: hp.care/2pBwbHg

[@zeeshannadeemawan7875]

Hello,,,i have only one C partition,,,all my personal data is also stored in this partition,,,if i do recover my pc through recovery manager,,,and i also choose auto selection option of backup befor recover my pc,,,would this auto selection option of backup completely backup my whole data stored in partition C,,or this auto selection option will not bakup my some personal data? Because i donot have any external usb drive to perform user selection option.

[@HPSupport]

+Zeeshan Nadeem Awan Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@nishasaxena8898]

@HP Support how much time will it take during this process

[@HPSupport]

+Nisha Saxena The complete recovery process can take 4 to 6 hours or more to complete. For best results, the computer should be connected to the Internet. The computer restarts several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows displays.

[@nishasaxena8898]

@@HPSupport please help me my I can't find my product key and due to virus I also lost my genuine windows I have reseted it 2 to 3 times but it remains the same the data cleared but genuine windows is not recovered

[@legacyxenon2422]

Hello hp, does this application work with any version of win 10 ?, can this software reset my pc If my windows is pro and original windows was home edition will it reset ?

[@HPSupport]

+Rochan Singh It should work with any version of Windows 10.

[@legacyxenon2422]

@@HPSupport ok thanx

[@dexterjones8071]

that work tho danm son👍

[@HPComputingSupport]

+Dexter Jones I am glad to know that the video has helped you fix this issue.

[@santigamez4085]

How would i know if this procedure worked ? and what is the outcome ?

[@HPSupport]

+Santi Gamez You will get the prompt that the process is complete. The computer restarts. Follow any on-screen instructions and do not interrupt it during the process. The computer might restart a number of times during the recovery process.

[@dawnscales3005]

@@HPSupport I used my laptop last night. Today it shows a light screen and curser but no display

[@150rupiyadega2]

How long does it takes?

[@HPSupport]

+Legendary King The recovery process can take from 30 minutes to two hours or more to complete. The computer will appear to stop working for long periods of time and will then restart several times.

[@kimhayoon9041]

Hello what if i dont fix windows/system32/logfiles/srt/srtTrail.txt btw i factory reset my computer but it didnt help if i dont fix the above problem will it cause any effect?

[@HPSupport]

+Mannat Moin In that case, I would suggest you perform the hard drive test and check. 1) Shutdown the computer. 2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3) Press F2 once. 4) Go to Component test. 5) From the list, run the Hard Drive (extensive) test. If the test is passed, you have to perform the recovery. hp.care/2somvp7

[@kimhayoon9041]

Hello pls help me umm the probllem is when i did startup toubleshoot it says couldnt repair pc Windows/system32/logfiles/srt/srtTrail.txt

[@HPSupport]

+Mannat Moin I would suggest you perform the hard drive test and check. 1) Shutdown the computer. 2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3) Press F2 once. 4) Go to Component test. 5) From the list, run the Hard Drive (extensive) test. If the test is passed, you have to perform the recovery: hp.care/2somvp7

[@kimhayoon9041]

@@HPSupport i factory reset the pc but it didnt help and what if i just dont fis this windows/system32/logfiles/srt/srtTrail.txt

[@amz2lavish176]

How do you get back your files after restoring to your usb?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Well if you have performed the backup process and backed up the files on a USB drive then the backup should be on your USB drive. Let me know! Regards, HP Support

[@maheshwalake3375]

If we RESET Laptop from F11 >reset this pc >> remove everything > all drives > Fully clean the drive ... Is it right way to reset . Do we use this way rather than recovery manager ?? I have recovery partition drive on HDD also so does it remain after reset by F11 .... And Does that affect windows liscence ?? CAN U PLEASE Answer this ...

[@HPSupport]

Hi Mahesh, thanks for contacting! I understand that you need to know about recovering your computer. I will do my best to assist you. Please perform recovery as mentioned here. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. Binu - Social Media Tech Support

[@maheshwalake3375]

@@HPSupport Thank you so much for this reply ... you cleared all my doubts in single reply . This is nice way to communicate. Thank you Binu

[@HPSupport]

If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@maheshwalake3375]

@@HPSupport yes of course .. thanks

[@HPSupport]

Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@raushanprajapati540]

In this method my all personal files in the drive will backup and it will work perfect? Or not? Please reply

[@HPSupport]

+Raushan Prajapati A system recovery completely erases all files, programs, and saved work on the hard drive. Always back up important information before attempting a recovery. If additional hard drives are connected to the computer, for example an HP Media Drive, disconnect the data and power cables from the back of the extra drive before performing a system recovery. This prevents possible data loss on the additional drive.

[@darshanpaudel6396]

I cannot get out of the screen, I have a hp notebook 15. Please help

[@HPSupport]

+MCD Follow these steps to Perform an HP System Recovery in Windows 10: - To perform an HP system recovery in Windows 10, first power off your computer. - Disconnect all peripheral devices, except the keyboard, mouse, power cord, and monitor. - Power on your computer. - Select the Start button. - Enter HP Recovery Manager and select it from the results. - If prompted by a User Account Control, select Yes to continue. - Under Help, select Windows Recovery Environment. - Select OK to reboot into the Windows Recovery environment. - Select Troubleshoot, and then select Recovery Manager. - If you have any files on the hard drive you would like to keep, you must back them up at this point. - Select the option to Back up your files first. - Select the Auto Selection option to have Recovery Manager automatically identify the files to back up. - Select Next. - Select the types of files to back up, and then select Next. - Recovery Manager identifies all files to back up. - When prompted to choose where you want to save the backup, insert a USB drive or external hard drive into any available USB port on your computer. - Select the drive to save your files, and then select Next. - Select Next to copy your personal backup files to the selected drive. - The files finish backing up to the drive. - Select Next. - With the files backed up, select Recover without backing up your files, and then select Next. - Select Next. - System Recovery erases all contents on the hard drive and then restores the drive back to its original factory image. - This includes reinstalling all original software and drivers. - The recovery preparation completes. - Follow any prompts to restart the computer. - System recovery might install software that was previously installed on your computer. - With the software installation completed, the computer restarts. - Follow the onscreen prompts to complete setting up Windows. - To complete setting up your computer, HP recommends following these remaining steps. - First, connect your computer to the Internet. - Run Windows update to get the latest updates and security patches for your computer. - Set up and install any security software. Install any other applications. - Copy any personal backup files that were saved during the recovery process to your computer.

[@manypaji]

Is it possible to do partitions ?

[@HPSupport]

+Kryz Cha This document explains what drives, partitions, and volumes are, as well as how to add and delete partitions: hp.care/2s5YCCM

[@anjanagopakumar3954]

did it only work only for windows 10 or it may work for windows 11 also

[@HPSupport]

+ANJANA GOPAKUMAR After you have installed Windows 11, there is a 10-day period where you can switch back to Windows 10 while keeping your files and data. After the 10-day period, you’ll need to back up your data and do a clean install or full recovery to return to Windows 10.

[@narendrathombare4213]

After having a system recovery will I get my original copy of windows back will problem get solved

[@HPSupport]

+narendra thombare Your computer will be restored to factory settings after performing system recovery.

[@allenj170]

How long is it estimated for this to take in all

[@HPSupport]

+kailen taylor The complete recovery process can take 4 to 6 hours or more to complete. For best results, the computer should not be connected to the Internet. The computer restarts several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows displays.

[@Shoemas17]

I want to put a bigger hard drive in my laptop, will this work to recover windows 10?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in installing new hard drive. I will do my best to assist you. Please refer this document to know about installing new hard drive: bit.ly/3VSsZGn Binu - Social Media Tech Support

[@Shoemas17]

@@HPSupport Hi, thanks for getting back to me. I do not need help installing a new hard drive, what I need help with is recovery windows 10 after the hard drive install.

[@HPSupport]

Please try using HP cloud recovery tool as mentioned here: bit.ly/317XDob Binu - Social Media Tech Support

[@kimhayoon9041]

Hello can u help me when i put my pc to sleep after when i want to turn it on i press any key on keyboard but it doesnt response can u pls help me

[@HPSupport]

+Mannat Moin Please refer to the instructions under this document to fix this issue: bit.ly/2TYYXDu

[@kimhayoon9041]

@@HPSupport ty

[@aleksandarstamatovic3864]

Hi HP. At what point should USB recovery be removed?

[@HPSupport]

+Aleksandar Stamatovic When the computer reboots, then you can remove the USB.

[@balaraman.r1797]

Thanks 🙂

[@HPSupport]

+Balaraman .R You're welcome.

[@jamesmichael2753]

I still have recovery partition, but unable to find HP Recovery Manager. What should I do?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in finding HP recovery manager. I will do my best to assist you. If your PC does not have the Recovery Manager software, and you want to factory reset the PC, it should be supported by the HP Cloud Recovery Tool which you can use to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook. Here is an info link for how to use that utility: bit.ly/3V0yKo4 Regards, HP Support

[@jamesmichael2753]

@@HPSupport the thing is, my Laptop is not supported anymore (Pavilion Gaming 15 ak-035tx). Is there a substitute firmware/pack (released around 2016), which can be used as recovery media? Or is there any method other than creating Media Creation Tool. Thanks

[@HPSupport]

HP and Microsoft provide several software recovery options for your computer. Knowing which option is best to use before you begin can save you time and effort. Please refer this document for complete information: hp.care/3wz82sz Regards, HP Support

[@OnlyLaxy]

When I select the file it says "A backup can be saved only to am external hard drive or USB flash drive in NTFS format. Please ensure the desired device is connected and the file system is NTFS before continuing the backup process." I don't understand 😕

[@JeevanRohit]

It's easy ... If you have a pendrive ... Search how to convert pendrive to NTFS ... It is 2 mins process

[@antirunsyou5034]

For some reason I don’t have that option only have maintenance precautions and support

[@HPSupport]

+KingZaddyy Please perform recovery as mentioned below: 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@Zayan_XD]

I have a doubt my pc 's factory os is windows 7 . I upgarded it to windows 10 . Then deleted old windows folder too. Will it go back to windows 7 or stay on windows 10?

[@HPSupport]

+Zenha Saheer It will fo back to Windows 7.

[@rezkaajeng1878]

Dear HP, If I do this recovery, it would delete my windows license or not ?

[@HPSupport]

+Rezka Ajeng Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. It will not effect the license.

[@aryangupta767]

How. Much time it will take

[@HPSupport]

+Aryan Gupta It will take 30 - 40 minutes. Please follow these steps to do a system recovery: 1) Turn off the computer. 2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. 3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 4) Now press the F11 key to access Recovery manager. 5) On the Choose an Option screen, click Troubleshoot. 6) On the Troubleshoot screen, click Recovery Manager. 7) Under Help, click System Recovery. 8) Follow the on screen instructions to complete the recovery process.

[@ABHINAV-em9fg]

Hi when my pc is starts, it opens into advanced startup settings and I click the continue button to windows, it shows automatic repair couldn't repair the pc .I tried this for more times but not any change.what can be do for this.my pc is not opening 😭😭😭 pls reply

[@HPSupport]

+Abhinav M Please try hard restart/hard reset. Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely. Remove and unplug any external peripherals and accessories. Press once the power-on button to turn on the PC and wait if it will start now. Wait... If it still fails to load properly, go ahead with the next steps: Please try system restore as mentioned here: hp.care/2pBwbHg

[@futuregalaxy787fortnitelat8]

Dear hp, after trying to do a Recovery, at the end it tells me (the recovery attempt has failed) how do i fix that, i have the Recovery Media i ordered from HP customer service

[@HPSupport]

+Christian Alicea Select the section in the document provided that best describes the recovery problem on your computer: bitly.com/2Vzzxey

[@ycaaaaa6448]

Hi HP I’m HP user can i ask is this work? If i want to downgrade my windows 11 to 10?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! Well, you can get a copy of Windows 10 and boot it using a flash drive in order to go back to Windows 10 from Windows 11. Let me know! Regards, HP Support

[@BigMiiike]

my HP Z800 can't install Windows 10 GPU: Gtx 1060 3gb CPU: Xeon X5550 2,67ghz RAM : 96 GB

[@HPSupport]

+DrVenom Please follow the guidelines in this document to fix this issue: bitly.com/2UQSTvo

[@aapka_apna_mani]

Hello Plz help me after the spftware installation it is going on welcome administrator again and again in a loop...can u tell me is this a normal process or something else

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue in performing recovery. I will do my best to assist you. Please perform recovery as mentioned here. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. Binu - Social Media Tech Support

[@myusman2827]

does HP recovery wipe other partitions besides windows partition?

[@HPSupport]

+M Yusman Nope. It will not delete the partition. A system recovery completely erases all files, programs, and saved work on the hard drive. Always back up important information before attempting a recovery. If additional hard drives are connected to the computer, for example an HP Media Drive, disconnect the data and power cables from the back of the extra drive before performing a system recovery. This prevents possible data loss on the additional drive.

[@thienhoang9874]

@@HPSupport it actually did delete and merge all other partitions of mine, together with my data on that. In your guidance, you picked up the automatic backing up choice, I followed you to choose automatic backing up option, and do you know what? it turned out with the file backing up process for only the OS containing partition, which is useless in my case when I have to reset to factory status. Now, I am suffering from data lost and painful recovering process for my whole 2Tb data. Such a mess up. Thank you for your thoughtless guidance!

[@tanthiennguyen9133]

Was möchten Sie mich Erklärungen ? Dass Gerenation M vor mir sein.....?

[@HPSupport]

+Tan Thien Nguyen thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: kzbin.info

[@mrcheezcat]

HP, my windows is corrupted and would like to reinstall it. Does doing this would return it my laptop exactly the same when I first turned it on?

[@HPSupport]

+Bo8uf AAAR Yes. It will restore your notebook to the factory settings.

[@mrcheezcat]

@@HPSupport It worked, thanks for your customer support!

[@sheelavarma1566]

i have used orginal recovery disk but i have error show on my laptop "the recovery attempted failed selected one the following" error show how to fix please give solution

[@HPSupport]

+Sheela Varma Please try using HP cloud recovery tool as mentioned here to fix this issue: bit.ly/2I4gWSi

[@anshumandeb1824]

What if recovery manager option isn't available 🤔

[@HPSupport]

+Anshuman Deb Please perform recovery as mentioned here to fix this issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@vishwajeetsingh27]

How do I install windows 10 in my new ssd installed in laptop with original OEM hp windows with all hp driver and software which is installed in HDD. Because I want to remove the HDD as it was corrupted.

[@HPSupport]

+Vishwajeet Singh Please follow below steps to fix this issue: 1) SSD size (capacity). The easiest transfer is to an SSD with the same capacity as the hard drive. This can be done quickly and flawlessly as it involves no partition resizing. If you get a smaller SSD, you will have to use Disk Management to shrink the main (OS) partition to be small enough so that it, and all the other partitions you want to migrate, easily fit on the SSD. 2) Migration approach: The quickest way is to attach the SSD to the PC using a USB-to-Drive adapter. This will allow you to migrate the HDD contents in just one step. Otherwise, you have to a) make a backup of the HDD to an external drive, b) insert the SSD into the PC, c) boot from some disk/USB media, d) restore the backup to the SSD. 3) Software used: My recommendation, which I use, is the free version of Macrium Reflect. What I recommend is the following: 1) Download and install Macrium Reflect (MR) 2) Connect the new drive to the PC using a USB drive adapter 3) Run MR and choose the option: "Backup --> Image Selected Disks" to clone the current drive onto the new drive. 4) Shutdown the PC when done 5) Swap the drives and reboot the PC. You should boot from the new drive without any problems. Since Win10 on your PC is already registered with the MS Activation servers, then don't mess around with installing Win7 and Upgrading -- that's a lot of unnecessary work.

[@whimsiverse_official]

Why i cant find recovery maneger.I used f11 method too.My recovery maneger missing

[@HPSupport]

+Si Tech Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@whimsiverse_official]

@@HPSupport i do that.I cant find hp recovery maneger

[@DSECYuvaRajaPhaniKumar]

Hp team, I don't see Hp recovery option at all on my laptop.Can you suggest me how to proceed now?

[@HPSupport]

+1DS19EC085 Yuva Raja Phani Kumar Please do a system recovery as mentioned below to fix this issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@DSECYuvaRajaPhaniKumar]

@@HPSupport Delighted with your response but I'm still not able to find the recovery manager option upon choosing troubleshoot option only two choices were displayed 1. Reset this PC 2.Advanced options Even on clicking advanced options I couldn't find the recovery option.Please help me.

[@Monitosjr]

If I wish replace my original disk with a new SSD, what I must to do in first step? how can backup and restore the original recovery image in the new disk? is this possible?

[@HPSupport]

+TurnDown4What Please refer this document to know about reinstalling all system and program files after the main hard drive has been replaced: bit.ly/2Oac0xd

[@SanjeevSingh-lv2yf]

While doing recovery my laptop is stuck in a loop between welcome administrator and software installation, how long does it take?

[@HPComputingSupport]

+Sanjeev Singh Please perform the steps mentioned in this document to fix this issue: hp.care/2kI05sb

[@sushantchadda5313]

@@HPComputingSupport does it formate only windows installation partition or all partition???

[@HPComputingSupport]

+Sushant Chadda A system recovery completely erases all files, programs, and saved work on the hard drive. Always back up important information before attempting a recovery. If additional hard drives are connected to the computer, for example an HP Media Drive, disconnect the data and power cables from the back of the extra drive before performing a system recovery. This prevents possible data loss on the additional drive.

[@ajaxtyson]

I have a HP laptop, I tried updating windows to the latest version, however I don't know what happened but when the system restarted after completing the download to install the updates, the laptop by default starts with a HP Recovery Manager. I am terrified. How do I restore my computer to the point how it was before the window update I tried? Can someone help please?

[@HPSupport]

Hi there, thanks for contacting! I understand that you are experiencing an issue on your notebook after the updates. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3R7u8bw Binu - Social Media Tech Support

[@revnecro1273]

recovery manager does not appear when i click troubleshoot...the only options that are there are "rest this pc" and "advanced options"...any idea what to do? i got this error "3F0 Boot Device Not Found or Hard Disk Error" and the tried a few suggestions from the videos on here and they did not work, so would like to try reinstall windows, but i don't want to do the "reset this pc" as i would like to save the files that are on the hard drive.,...can you help me please?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving 'Hard disk 3F0 boot device not found error' on your computer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3KJJEqY Binu - Social Media Tech Support

[@revnecro1273]

@@HPSupport i went through all of that and nothing worked...i tried resetting the PC and I got this message There was a problem resetting your pc, no changes were made. any suggestions as to what to do?

[@HPSupport]

Thanks for the reply. Please try using HP Cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob Binu - Social Media Tech Support

[@scarmidz9997]

When i do this process it will also delete my new volume g drive will be deleted???????????

[@HPSupport]

+Scar Midz If you are using the Recovery Media then you will have an option of what partition to install it on. As long as you choose the C: partition, then any other partitions will be untouched. Just be aware that anything you 'installed' on your computer will likely need to be re-installed.

[@scarmidz9997]

@@HPSupport okay sir/maam thankyou godbless and keepsafe

[@user-ri5tp8yz7w]

My f11 wont work is there a way i can do it without any items or tools

[@HPSupport]

+cor Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@xucaen]

I tried to set up a dual boot with linux so I could try it out and now I can't boot to windows a all. How to I reinstall windows from the hidden partition?

[@HPSupport]

Hi James, thanks for contacting! I understand that you are experiencing an issue with your computer as it is not booting. I will do my best to assist you. Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. Binu - Social Media Tech Support

[@peppermintfreya]

Will doing this delete the partition I created?

[@HPComputingSupport]

+peppermintfreya Performing system recovery will not delete the partitions.

[@alfidzaa]

Hello, HP Computing Support Team. I am so glad watching this helpful video. But unfortunately, i can not find 'HP Recovery Manager' in Windows 10. When i type 'HP System Recovery' in Windows's column, i find nothing. Can you help me solving this problem? Thank you.

[@HPComputingSupport]

+Alya N Learn how to reinstall or restore an HP computer with Windows 10 to an earlier state. Also, learn how to perform a system recovery using HP Recovery Manager. The complete information can be found in this document: hp.care/2nIw2k6

[@ShivamSharma-rq9ne]

hello. pls help. I deleted SWsetup folder and i think it leads to my d drive being emptied. D drive had my windows images. Now how to create a new image backup? My laptop doesnt show any app named hp recovery and bckp mngr.

[@steyn5723]

bro doWNload recovery manager

[@ShivamSharma-rq9ne]

@@steyn5723 any specific name? and should i recover the d drive with it?

[@HPSupport]

+Shivam Sharma Please perform recovery as mentioned below to fix this issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@kenkaneki9656]

No recovery manager option in windows recovery environment. Help

[@HPSupport]

+Ken Kaneki Please perform system recovery as mentioned below to fix this issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@paulettebajangal]

Does this process take hours? I've been stuck on the screen with the HP logo for about an hour. Not sure if it's working correctly or if I'm going nowhere. Seems like it deleted all the files and then went to that screen.

[@HPComputingSupport]

+Dahlia Soleil Please follow the guidelines in this document to fix this issue: hp.care/2kI05sb

[@paulettebajangal]

@@HPComputingSupport tried all of those already and none worked. The software installation screen just keeps looping. Is there a way to start the computer in safe mode? Seems like HP15 makes it really difficult to even choose safe mode.

[@HPComputingSupport]

+Dahlia Soleil You can enter Safe Mode from Windows using the steps in following document: hp.care/2pPjGI7

[@tlhfim2146]

@@HPComputingSupport hello how are you ..mine is a Windows 8 ..i just did recovery system but it stuck for overnight till now it is morning it only says "finalizing settings " what must I do ? please help me?...i did a reset a few weeks ago and was interrupted and the electric current was stopped... and when i send to computer technician it says hard disk can't be detected

[@mandeepaujla6786]

Mine says restoration incomplete what do I do need reply ASAP

[@HPComputingSupport]

+mandeep aujla Please follow the guidelines in this document to fix this issue: hp.care/2kI05sb

[@ABHINAV-em9fg]

Hi when I open the pc it shows automatic repair loop and doesn't open into windows 10

[@HPSupport]

+Abhinav M Please try hard restart/hard reset. Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely. Remove and unplug any external peripherals and accessories. Press once the power-on button to turn on the PC and wait if it will start now. Wait... If it still fails to load properly, go ahead with the next steps: Please try system restore as mentioned here: hp.care/2pBwbHg

[@xbabybluex]

How does this work if you cant get past a bsod bad system config info issue and cant actually access your account and home screen? I know how to get to it and i have but my issue is where is hp gonna download the software and everything else from if mine is possibly corrupted? I also dont have anyway to have a wifi connection due to this. My computer wont reset, commands arent arent working and this is seemingly the last thing i can do but i dont wanna wipe my computer without knowing if it actually has the things to redownload first

[@HPSupport]

+BabyBlue Please perform recovery as mentioned below to fix this issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@Billsingsong]

I did all that several times but it will not do a complete factory reset how come? I have a HP windows 10 desktop and I have tried over and over to reset it completely to factory where the blue Microsoft logo squares appear and I even use my three recovery disks but in the end my old desktop appears with the photo and my favorites are still there at some history data how come I can’t completely clear everything clean it up

[@HPSupport]

+Bill Last thanks for reaching out! I understand that you are experiencing an issue in performing system recovery. I'll do my best to assist you. Please follow these steps to do a system recovery: 1) Turn off the computer. 2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. 3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 4) Now press the F11 key to access Recovery manager. 5) On the Choose an Option screen, click Troubleshoot. 6) On the Troubleshoot screen, click Recovery Manager. 7) Under Help, click System Recovery. 8) Follow the on screen instructions to complete the recovery process. Let us know how it goes.

[@shivamkushwah5351]

My account is currupted. How can I get my all files and data stored in c drive? Or how can I recover my account?

[@HPSupport]

+Shivam Kushwah Please refer this document to know about backing up your files: hp.care/2qFXuEs

[@malik11765]

Hp recovery manager option used only one time or more ...

[@HPSupport]

+Pramod Malik You can use any number of times. HP Recovery Manager prepares the computer for recovery. note: This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.

[@malik11765]

@@HPSupport but second time only reset option available.. Hp recovery manager not showing in search bar

[@faysal5783]

Hp recovery manager not found in my device. What should i do now??

[@HPSupport]

+Faysal Ahmmad Please try using HP cloud recovery tool as mentioned here to fix this issue: bit.ly/2Z5CTbk

[@TechnicalIssuesOfficial]

Hi np support when I try to use my laptop on recovery it says Drive is too small. Please help me

[@HPSupport]

+Rainbowzhone Fan Please refer to the instructions under this document to fix this issue: bit.ly/3bgwgL8

[@FPSC_CLUB]

Sir i need your help Sir i am facing an issue When i go to recover my Windows 10 from recovery partition , We restart and press F11 then click on troubleshoot , so in my laptop there no recovery manager option, what can i do sir??????? Please answer

[@HPSupport]

+FPSC Club Please try using HP cloud recovery tool as mentioned here to fix the issue: bit.ly/317XDob

[@TerryBadger]

I had an infected OS and it mandated that I Format the OS drive and will take it back to work tomorrow to reinsert the HD. How do I reach the Recovery Process from BIOS or BOOT?

[@HPSupport]

+Terry Badger Please follow these steps to do a system recovery: 1) Turn off the computer. 2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. 3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 4) Now press the F11 key to access Recovery manager. 5) On the Choose an Option screen, click Troubleshoot. 6) On the Troubleshoot screen, click Recovery Manager. 7) Under Help, click System Recovery. 8) Follow the on screen instructions to complete the recovery process.

[@faysal5783]

Accidentally i have deleted pre installed Recovery partition, therefore can not find hp recovery manager. Is any way to recreate that partition and then get back hp recover manager option in my device??

[@HPSupport]

+Faysal Ahmmad Please follow the guidelines under this document to fix this issue: hp.care/2oUzUlF

[@AppleCold]

I don't have the recovery hp program thing is there a way to get back the or link to download the recovery hp program?

[@HPComputingSupport]

+CoolEnder400 Please perform the steps mentioned in this document to fix this issue: hp.care/2kI05sb

[@tabbytabrez6767]

there are discs provided by HP for recovery .. i have followed the instructions and it asked me to insert discs one by one ... but as i inserted 3rd disk .. it is not reading that.. what could be the solution

[@HPSupport]

+Tabby Tabrez Please try using HP cloud recovery tool as mentioned here to fix this issue: bit.ly/3uBF5Y7

[@MubarakAli-rg6ke]

Please help me if anyone, I can't make a backup how can i restore to factory default mode on my computer, because my computer EliteDesk 800 G1 Sff can't load to normal mode it goes to Automatic Repair and I can't restore the default factory system.

[@HPSupport]

+Mubarak Ali Please follow these steps to do a system recovery: 1) Turn off the computer. 2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. 3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 4) Now press the F11 key to access Recovery manager. 5) On the Choose an Option screen, click Troubleshoot. 6) On the Troubleshoot screen, click Recovery Manager. 7) Under Help, click System Recovery. 8) Follow the on screen instructions to complete the recovery process.

[@riyapant1371]

Hello team Hp, unfortunately my genuine windows 10 got corrupted..if I follow the same steps would it help in recovering it??

[@HPSupport]

+Riya Pant Please try using HP cloud recovery tool as mentioned here to fix this issue: bit.ly/2I4gWSi

[@samiyaaden8631]

my desktop doesn’t have HP recovery manager what should i do? i’m trying to fix the audio on my desktop because i can’t hear it that well

[@HPSupport]

+Crvfnhy Vdhvffh Use this document to resolve audio issues such as no sound coming from the speakers (no volume or the audio is not working), or the sound is muffled, intermittent, crackling/popping, or otherwise distorted: hp.care/2oFuQTA

[@lexiblaze1223]

i have to factory reset my computer because every 6-8 months or so, I get stuck in an unfixable BSoD loop and I've tryed everything with this being the only method that works unfortunately

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in resetting your computer. I will do my best to assist you. Please refer to the instructions mentioned under this document to recover your computer: bit.ly/3h4TQ3j Regards, HP Support

[@Nitin-zg1du]

I want to reset it 😓 getting too much trouble

[@HPSupport]

+Nitin Dumaga Please refer to the instructions under this document to fix this issue: hp.care/2nB7Wrv

[@joelreji9418]

Hello, at that part software is being installed i by mistakenly turn off my computer and after power on the computer it says restoration is incomplete please tell what should i do?

[@HPSupport]

+Reji Koshy Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@joelreji9418]

Thank you! @HPSupport. I was waiting for 1 days for your reply. My Computer has been restored successfully.

[@alfredolibreros6106]

I cannot find the HP recovery manager, it’s not in my windows and not even when I press esc when it’s booting and then F11... nothing happens. And I’ve tried installing that program and nothing happens :/

[@HPSupport]

+Alfredo Libreros Please perform system recovery as mentioned below to fix this issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@alfredolibreros6106]

@@HPSupport that’s the problem, it doesn’t work. When I press esc and then F11 it starts normally, it doesn’t take me to the System recovery section. The rest options: F1, F2, F10, etc. They all work, except F11 (Recovery manager). Why this is happening or what can I do?

[@TheDark1965]

I do not have the "Recovery" partition neither HP Recovery Manager. Can you Help Me?

[@HPComputingSupport]

+SkunK' 2 You can try system recovery with recovery disc as mentioned in steps in this document: bitly.com/2LP24az

[@eyad7377]

I Have the Recovery partition (14.4GB) HP Recovery Manager is not installed I tried HP Cloud Recovery Tool . My device is not supported My device is HP Pavilion Gaming Laptop 15-cx0005nx what should I do??? plz plz

[@HPSupport]

+Hi There Kindly download the HP Recovery Manager here: support.hp.com/us-en/document/c04758961

[@bennymaru7418]

Hey my laptop is stuck with a black screen with only the cursor what should i do

[@HPSupport]

+kabir choudhury This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@asfahulmuhib2835]

Mine, there is no recovery manager. My windows did not start correctly.. when I follow the instruction I can not find Recovery manager after clicking troubleshot

[@HPSupport]

+Asfahul Muhib Please try using HP cloud recovery tool as mentioned here to fix this issue: bit.ly/3ky2Kmn

[@PlanetIscandar]

The problem is my monitor is damaged (only a small left-vertical part 25% is working) and my ENVY doesn't support external monitor in System recovery mode.. and the HP menu/Window is not moving and therefore it's impossible to see what i am doing!!

[@HPSupport]

+Planet Iscandar This seems to be a hardware issue with your computer. Please contact our phone support team to fix this issue: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

[@PlanetIscandar]

@@HPSupport Thank you, but i meant something different. Due to the fact that my monitor is not working, i can't do what you show in your video, because this mode doesn't support external monitor.

[@peterb6118]

Hi HP, how I would reinstall windows 10 with HP applications in another drive of my Notebook? (And save the recovery mode in the original HDD)

[@HPComputingSupport]

+Peter B Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This can be done either while preserving your personal data and customizations, or removing all your personal data. Please perform the steps mentioned in this document to reinstall Windows 10: bitly.com/2KM5H4T

[@narendrathombare4213]

I had a reset in my windows 10 and lost original genuine windows how should I recover it

[@HPSupport]

+narendra thombare Please perform recovery as mentioned here to fix this issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@narendrathombare4213]

Then will my old data get recovered specifically my original license of windows

[@canadiannationalrailfanner2453]

Help, I don't see the Recovery Manager!!

[@HPSupport]

+Michael Copley Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@canadiannationalrailfanner2453]

@@HPSupport I don't even see keyboard layout

[@Leenmajdy]

Hello, when trying to backup the files it says not enough space available on the system partition on the hard drive What can I do to not loose the files ?

[@HPSupport]

+Leen Use these procedures to resolve these issues and errors: bit.ly/3bACzIB

[@pragyapriya9049]

My laptop is of US but I am in India. So after recovery, should I select country as India. By default it is of US. Please reply.

[@HPSupport]

+Pragya Priya You can keep the default settings.

[@KrishnaMainali]

Why there is no any click in window recovery environment?

[@HPComputingSupport]

+Sagar Enter TV System recovery is performed in command prompt.

[@KrishnaMainali]

HP Computing Support it says that it doesnot work in updated when I try to click there

[@HPComputingSupport]

+Sagar Enter TV If your PC does not have a Windows Recovery Environment to reset the PC or greyed out. You can try using windows recovery media (back up personal data before performing any task)

[@adambriceland6588]

It won't work for me it takes forever and it says administrator instead of my name for my domain log in...I can't get it back to my original system to log in with my pin number i always log in with...should I take it to a tech shop to get fixed?

[@HPComputingSupport]

+Adam Briceland Learn how to reinstall or restore an HP computer with Windows 10 to an earlier state. Also, learn how to perform a system recovery using HP Recovery Manager from this document: hp.care/2nIw2k6

[@cucngo2458]

Nice

[@antoinet6340]

Hello hp team, I have a problem : I can't click on "windows recovery environment" I mean the option is in grey and unselectionnable, I hope u will be able to help me.

[@HPSupport]

+Eniotna Nolat Follow these steps to Perform an HP System Recovery in Windows 10: - To perform an HP system recovery in Windows 10, first power off your computer. - Disconnect all peripheral devices, except the keyboard, mouse, power cord, and monitor. - Power on your computer. - Select the Start button. - Enter HP Recovery Manager and select it from the results. - If prompted by a User Account Control, select Yes to continue. - Under Help, select Windows Recovery Environment. - Select OK to reboot into the Windows Recovery environment. - Select Troubleshoot, and then select Recovery Manager. - If you have any files on the hard drive you would like to keep, you must back them up at this point. - Select the option to Back up your files first. - Select the Auto Selection option to have Recovery Manager automatically identify the files to back up. - Select Next. - Select the types of files to back up, and then select Next. - Recovery Manager identifies all files to back up. - When prompted to choose where you want to save the backup, insert a USB drive or external hard drive into any available USB port on your computer. - Select the drive to save your files, and then select Next. - Select Next to copy your personal backup files to the selected drive. - The files finish backing up to the drive. - Select Next. - With the files backed up, select Recover without backing up your files, and then select Next. - Select Next. - System Recovery erases all contents on the hard drive and then restores the drive back to its original factory image. - This includes reinstalling all original software and drivers. - The recovery preparation completes. - Follow any prompts to restart the computer. - System recovery might install software that was previously installed on your computer. - With the software installation completed, the computer restarts. - Follow the onscreen prompts to complete setting up Windows. - To complete setting up your computer, HP recommends following these remaining steps. - First, connect your computer to the Internet. - Run Windows update to get the latest updates and security patches for your computer. - Set up and install any security software. Install any other applications. - Copy any personal backup files that were saved during the recovery process to your computer.

[@sarahmiller2577]

So I followed step by step of the reset without backing up my file which is fine but now it seems to be stuck in a loop of software installation and Hp administration power up screen… now what

[@HPSupport]

+Sarah Miller Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

[@berkemetin873]

Please Help,my laptop crashes in software installation part.And starts from at the beginning(recovery manager) , Sorry for my bad english but pls help :/

[@berkemetin873]

I cant open my pc btw,i just reset from the usb

[@HPSupport]

+BERKEMTN thanks for reaching out! I understand that you are experiencing an issue in performing system recovery. I'll do my best to assist you. Please follow these steps to do a system recovery: 1) Turn off the computer. 2) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. 3) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 4) Now press the F11 key to access Recovery manager. 5) On the Choose an Option screen, click Troubleshoot. 6) On the Troubleshoot screen, click Recovery Manager. 7) Under Help, click System Recovery. 8) Follow the on screen instructions to complete the recovery process. Let us know how it goes.

[@berkemetin873]

@@HPSupport thanks for helping , i restarted like 4 times and it suprisingly worked :D. Thanks for quick response :) Love y'all