" I JUST WORK HERE " 1960s CUSTOMER SERVICE TRAINING FILM HUMAN UNDERSTANDING GG45695

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This customer service training film from Roundtable Productions "I Just Work Here" (1963) was written by Marvin Wald and directed by Leon Gold. The film takes on the opinion that "the customer is always right", and presents a series of dialogues and scenarios illustrating the importance of empathy, understanding, and effective communication in customer service. It includes various interactions in different settings, such as a service company, a library, and a bank. Each scenario highlights the challenges and frustrations customers face and how service representatives can address these issues by being empathetic, understanding, and willing to help. The overall message emphasizes that seeing things from the customer's perspective and making an extra effort can lead to better outcomes and more positive interactions.
0:12 - 0:30: The film begins with a rhetorical question about setting a lamp in a window to help a neighbor, followed by another question about giving a neighbor a stone instead of bread or a serpent instead of fish.
0:52 - 1:00: Transition to a scene with Mr. Whipple, who is disputing a service charge he believes he shouldn't have to pay because he requested the service be discontinued while he was away.
1:00 - 2:00: Mr. Whipple argues with a service representative named Mr. Shephard about the lack of record for his cancellation request. Shephard explains their process for handling service requests and insists there's no record of Mr. Whipple's call.
2:00 - 3:00: Mr. Whipple becomes increasingly frustrated, insisting he made the call and accusing the company of trying to cheat him. The representative remains calm, explaining the company's procedures.
3:00 - 4:00: The scene shifts to a library where the customer care agent is looking for a book about killing weeds but doesn't know the title or author. The librarian is initially unhelpful, making the man feel stupid.
4:00 - 5:00: The librarian eventually helps the man find the book, showing a more positive attitude and making the task a challenge rather than a chore. The librarian's willingness to go the extra mile to help the customer find the book is highlighted, showing the impact of a positive attitude in customer service.
5:00 - 6:00: The scene changes to a bank where Mr. Shephard is trying to get a loan to improve his house. The banker initially refuses due to Mr. Shephard's existing commitments but eventually offers a solution involving a loan against his life insurance policy.
At 5:27, a large mainframe computer is shown. Shephard complains about errors in the computer outputs. He is told my the employee Mr. Beuller that he has to wait his turn. He thinks to himself, "everybody's just a number nowadays...impersonal...can't we have all these new mechanical brains and still have some feeling for the other fellow and his feelings" at 7:00.
7:00 - 8:00: The film returns to the issue with Mr. Whipple, who asks for a supervisor. Shepard tries to explain the company's rules and procedures, drawing a parallel to Mr. Whipple's own business practices.
8:00 - 9:00: Mr. Whipple begins to understand the representative's point of view and admits he might have been wrong. Shephard reflects back on his interaction with the librarian, and thinks about how she might have done things differently. If she made a little difference in her attitude it would help all parties.
10:30: back to the interaction with the banker, Mr. Hix. Hix emphasizes the bank's commitment to Shephard, and suggests how Shephard can get a loan using his life insurance policy. Mr. Whipple appreciates the effort and leaves feeling more positive about the interaction.
12:30 Shephard flashes back to the interaction with the computer clerk, Mr. Beuller. They two reach a compromise as to how to work out the problem, by each juggling their schedule.
14:00 Shephard tries to work with Whipple, and manages to get Mr. Whipple to admit he might not have called. He asks for an exception. The two men apologize to one another. Shephard offers to discuss the issue with supervisors to see if an exception can be made, showing a willingness to help despite the company's rules.
16:00 - 17:00: The film concludes with a reflection on the importance of empathy and understanding in customer service, emphasizing that seeing things from the customer's perspective can lead to better outcomes for everyone involved.
This film is part of the Periscope Film LLC archive, one of the largest historic military, transportation, and aviation stock footage collections in the USA. Entirely film backed, this material is available for licensing in 24p HD, 2k and 4k. For more information visit www.PeriscopeFi...

[@osagejon8972]

The first job I had was at the local hardware store. Behind the counter was a sign that only the employees could see that read "The customer is always right... in their own mind." I struggled with that for a while until I realized that we needed to think about the customers perspective and do what we can for the owner and the customer.

[@petergolia386]

When the company you work for doesn't put as much effort into helping you help their customer, then yes, I just work here.

[@Wfc2736]

Amen to that!

[@ShakespeareCafe]

The customer is always right, only in matters of taste...

[@TheLightFish]

'I admit I was wrong...' said no customer ever.

[@8BitNaptime]

I love the magical harp sound effect

[@jaminova_1969]

Worked for Star Trek!

[@rumpstatefiasco]

Every company effs up. If they handle it well, they can turn their mistake into a pleasant experience for their client, I’ve had customers say that they wish I’d mess up more often, because I make sure that they come out farther ahead than if I’d not made a mistake. It’s not about the error, it’s how you deal with it!

[@ChristopherBix]

When I worked as a waiter in a high end restaurant, I got much better tips when I messed up than when everything went smoothly. I think because I was sincerely sorry and was good at apologizing. Ha.

[@Ctrl-XYZ]

Mr. Sherman, the customer service rep, is Anthony Eisley (“The Hawaiian Eye”). Copyright date in the end credits is 1963.

[@rockytrocadero]

He was also on Dragnet quite a few times, usually as a sleazy crook, a drunk, or a combination of both.

[@SlapthePissouttayew]

@@rockytrocadero That's what I came here to say.

[@themagus5906]

Step One in sales training: you've got to "win the customer over". Show interest, be their advocate. Make a friend first, then sell him something. I once did a mock sales training exercise where I had to get a customer to sign an agreement. It was a deal too good to refuse by any measure. He said "That's great, but I don't even have a pen right now; call my office in the morning." I pulled out a company logo Cross pen and said, "Here you go; keep the pen..." I didn't sell him the contract; I sold him the pen for $10,000. I used to be a genius at suggesting to my boss a good idea, and making him think that it was HIS idea. Skills like sales and customer service are learned skills, but you have to have the right aptitude first, like acting.

[@thejanitor769]

Lowe's customer: "Quick question!" Me: (i just work here)

[@markdanielczyk944]

Add in the language barrier, and you've got my job!

[@tsf5-productions]

Seems like this fellow had a "bad day" with denials/turn-downs "attitudes" of the first half of this film. It was nice to see "attitude changes" come through in the second half. That last half makes life worth while even more. I was in retail work - part-time and mostly full - that I hope in the several decades I worked that I wasn't "the first half of the turn-downers". A lesson to remember: Compromise and end with a Truthful Handshake. This is a very good topic to share...especially seeing for a very long time people in businesses that seem to don't care.

[@KrisRyanStallard]

Walmart still uses videos on customer service recorded by Sam Walton in their employee orientation. Mr. Sam says that anytime a customer asks you where something is located, you're to immediately stop what you're doing (unless you're a cashier or it would create a safety hazard) and walk thr customer to the item and point it out on the shelf and then ask if there's anything else you can do before returning to your job. Me and the HR person were the only people at our store who did it 🤣

[@Testbug-dy6tj]

Ad Blocker 💪 💪 💪 💪

[@bestfriendhank1424]

In my customer relations, I find most customers will do just about anything to get something for free or to scam.

[@DougKing-bn2bz]

I liked the “religious opening”. Shows class and intelligence.

[@henlokinty]

If you're attempting to respond to someone else's comment about the "religious opening" without replying directly to them, that doesn't do much in the way of showing class... or intelligence.

[@KrisRyanStallard]

​@@henlokintymaybe they were making a general comment? Maybe you could have taken a lesson from the video before writing your comment...

[@henlokinty]

@@KrisRyanStallard keyword in my first comment: “if”. if what you’re saying is the case, then it doesn’t apply to them. ironically, if we’re following your logic, that means you could take a lesson from it yourself.

[@KrisRyanStallard]

@@henlokinty dude, my only logic is you could have said the same thing without being a jerk. It's clear you didn't make the comment in good faith, you just wanted to be crummy to someone who said something you didn't like. I'm sure you'll just dismiss this saying "I'm just being direct with the truth, if you can't handle it blah, blah, blah." The thing is, the truth can be told in a way that doesn't involve you inflicting your bad mood and attitude on other people. I'm not saying you have to be syrup sweet. I'm just saying be direct without being a jerk. And not every truth needs to be spoken, and if nobody asked for your input maybe keep your truth to your self. Doug made a comment in good faith. It's a public forum, so it's cool to say you disagree. But do it in good faith and help make the world slightly less toxic.

[@henlokinty]

@KrisRyanStallard your entire response is the exact opposite message of the video. immediately in the first words, you're dictating to me through a screen what my own thoughts and intentions are and calling names, instead of making any attempt to understand whatsoever. I hope you have a pleasant day or evening, and maybe begin trying to understand the points of views of others instead of lashing out at them over your own assumptions. That would make the world quite a bit less toxic. (P.S., I actually was trying to approach this in good faith...but thanks for calling me a jerk, I guess.)

[@deadreaver666]

This one was REALLY good.

[@doughnutzz]

Is it me or does the lead actor in this film look exactly like Cosmo Kramer????

[@robertpage2023]

Nah.........He's a Ronald Regan CLONE.

[@frankwrenchman4573]

That guy trying to to get the loan use to be on a TV show

[@rahulvats95]

Is he still alive??

[@frankwrenchman4573]

@rahulvats95 Lord no

[@rahulvats95]

Actually good

[@robertpage2023]

He's a Ronald Regan CLONE!!!!! Probably got another job as a 20 Mule Team Borax wagon driver. Love that intro theme that is indicative of "things" moving and shaking in a montage of scenes. From now on, whenever I'm out getting things done, that music will be in my head..........................

[@SimirJohnson]

Minimum work for minimum pay

[@thomassaehler9038]

Why isn't Mr Whipple squeezing The Charmin?

[@xusmico187]

i see the logi when a call taker DOES NOT make the note...

[@ashdallis6701]

he's so handsome

[@toddsmith1617]

Not anymore.

[@rahulvats95]

He still is in the film ​@@toddsmith1617

[@bluejedi723]

back when companies paid their employees enough to care

[@gustavsorensen9301]

Facts, after the Republican, Reagan revolution in 1980, companies stopped caring about their employees

[@henlokinty]

Yes, this was during an era where store clerks got benefits and many were even able to retire comfortably, it was considered a "profession".

[@CSmith-gb1sl]

I'm sorry, I can't help you. I apologize for your inconvenience.

[@vicepresidentmikepence889]

3:37.. You're wife doesn't have a cellphone?????

[@mariekatherine5238]

I don’t care HOW your company processes customer requests.

[@Todd-qs4si]

Awwww

[@georgegeorgakopoulos5956]

Ante gamisou stoiximan

[@georgegeorgakopoulos5956]

Ante gamisou novibet

[@dannydougin3925]

Too religious an opening..... 🙄 But the lead actor is handsome...

[@Drinksfromtap]

Oh noes 😏

[@KrisRyanStallard]

Probably for a modern video on customer service. Considering the time and target audience (white Christian Americans) it makes sense. And they didn't explicitly quote the parable as scripture or pray or explicitly mention Christianity. If you didn't know the parable came from Bible, you probably wouldn't give it a second thought. The writers were likely a little culturally encapsulated, but most people today are 🤷

[@rahulvats95]

​@@KrisRyanStallardI didn't know that had anything to do with Christianity. I just thought they were talking from the pov of a good Samaritan who is helpful to people around.

[@ge_mail]

👉 Respect