Pimax Play Planning & Update on Quality Control: August Progress Update

[@PimaxVR]

Join our Discord here: pimax.com/discord/?ref=imc

[@daniel.arenas.trujillo]

Are the Pimax Crystal super part of the exchange program for the pimax 12 k reality?

[@paulct91]

Pimax keeps screwing around so nothing we are told actually matters, and a lot 'ends up' not coming true... like Pimax's execution of all of the 12K's frontier reveal and MANY products being released before it and even not all of those getting real long term support like the Crystal OG (Crystal Light basically takes its place), barely any support for Portal (let alone its VR mode, games for it, Android in general, the 'Retro' last ditch), WiGiG so far only working with Crystal OG (maybe 12K in a 'reduced' resolution/'upscaled' mode), their Sword/Shield VR controllers, barely/no 1st party Pimax apps/games for their Reality series, weird support issues, and the forever wait for if the 12K comes 'maybe' in 2025 (or just even more excuses for no GPU being able to run it.... just like the 8K X.) These 'updates' are 'okay' but, where is that hype for the 12K, and where is that pursuit of "VR 3.0" and how it has to have all elements of VR 3.0 to bring the next generation forward? Has even Pimax compromised on those values?

[@paulct91]

​@@daniel.arenas.trujilloProbably not because, why do that? Then basically all of their 'next-gen' headsets can be traded towards the 12K... seems cash problematic... but hey they've done less brilliant moves before, so maybe??

[@PaulMcDonagh-rv6vc]

Update on PCL orders made post June 1st ? I am still waiting, week 12 now. (Local dim version/No controllers). UK.

[@UTubeSL]

That RMA improvement stat is outstanding! Credit to you.

[@HeadsetHistorian]

No other VR company is this transparent and committed to direct communication, seriously Pimax has grown and matured so much. The last year in particular has been a massive improvement. Huge congrats to everyone at Pimax and especially Calvin and Jaap!!

[@danceoffAsh]

I think our feedback to do these types of videos really helped them get their act together. Previously it was a struggle to get them to communicate even on blogs. So kudos to the team for stepping up and bringing assurance to their customers.

[@raphaelprivate9519]

guys, your product is amazing!!! I've ordered (through amazon) the Pimax Crystal tuesday and just got it this morning already (2days!!!) to replace my all so beloved HP Reverb G2.... it was a BIG WOOOOOW aslike a few years ago when I jumped from the rift S to the actual HP G2..... Damn, now we're finally at a stage where the image nearly reflects the screen... I just LOVE it, AMAZING product!!!!

[@gilchecksix]

Your communication and support issues correction have been improved since the release of the Pima Crystal Light. Well done. Continue like this.

[@MedusaSquadron]

OpenXR, Quad View, PimaxXR, absolutely You must carry on the MBucchia work or playing sim like DCS will become impossible at the resolution and clarity that the Crystal actually achieve. Thx.

[@sg0101010]

Also, Pimax is way behind, I am watching videos of Quest 3 with clear pass through using VD to view physical mfds etc. I have a $1500+ OG Crystal that can’t do something but a Quest 3 can

[@HeadsetHistorian]

I think that might be what the runtime hint was, hopefully!

[@a5cent]

You may have heard about it first from MBuccia, but it's not his work that is being continued here. Foveated Quad View rendering is something Varjo invented. It is natively supported in OpenXR 1.1. MBuccia just hacked into that render pipeline to add the feature to headsets that don't natively support it. Pimax headsets just need to that themselves, which will be better than what MBuccia was able to do. This is a continuation of Varjo's work, not MBuccia's. That's not to discredit MBuccia's. His work was amazing and I have no doubt pushed Pimax to probably do this earlier than they otherwise would have. That's great. The VR community owes him a lot. I just also want to give credit to Varjo. Credit where credit is due.

[@Will_Dragon]

You should be integrating the Pimax OpenXR and OpenXR Tools runtimes.

[@CaptainBiggles.]

Great work, can’t wait to get my Crystal Light! That 95% reduction in RMA is truly impressive and a great testament to your dedication as a company

[@Themisterdee]

Bet the reduction is from people refunding rather than waiting.

[@KoRNeRd]

Honestly, taking the time to report to users or potential clients is amazing! Even if seemingly it may not achieve some groundbreaking success or sales, it DOES bring back trust between humans, which most companies have lost. I am so cinical towards greedy companies that I forget they are humans which want to be useful and produce good quality for the customers. Thanks for bringing back a more humane approach!

[@farmertrueVR]

Thank you all for the monthly update videos! Your teams effort to improve is paying off and is evident. Pimax has done a wonderful job at improving their quality assurance and customer support over the past year and the community sees this. Looking forward to the Crystal wide FOV lenses to finally release though!!

[@R1jerome]

Video highly appreciated (original crystal user here). Thx guys

[@Chucky90tt1]

Update for the wide FOV lenses for the Crystal would would be great. Shipping date?

[@fan2hd277]

They will let it die

[@HighAspect]

Another false promise

[@christianhofmann7182]

Again great to see this transparency and appreciation for us customers. I think you already are aware of the bug that at some starts the Crystal is shown as not connected (connection failed) but indeed is connected to Pimax Play

[@christopherditchburn4769]

This is VERY encouraging. Well done Pimax crew! Keep up the excellent work 🙂

[@jpwoodbu]

Always love to see these updates! I just got my PCL yesterday and the QC was perfect! No trouble at all getting it going. Excited to see the new desktop feature! I hope to see it it (and SteamVR too) be usable without controllers. Lots of us simmers don't use VR controllers; we just have racing/flight controls and sometimes a keyboard and mouse. I would love to see the power button on the HMD get repurposed as a controller button. Maybe make the power on/off require a long press. I'm coming from a Valve Index and it had a button on the HMD that made using the SteamVR menu possible without controllers. And since I'm in a cockpit with no monitors, I can't just take the HMD off to look at my monitor across the room.

[@ruleslawyer]

I'd like to see user mapping for both buttons honestly. a/b from a controller would be nice for many many experiences. I'd love to map it to reset VR orientation on many games as that's the first thing I do when setting up and its really annoying when the UI is off in some random spot. I'm sure people would find uses for mapping it keyboard as well. I never use either button on the PCL and the normal active button doesn't seem to work most of the time.

[@British_Dragon-4K-Simulations]

I bought the Sim Crystal with no VR controllers. It's frustrating not being able to select things on a VR menu. You could select things with a button on the HMD in the Vive Pro I believe. They should at least allow us to select things with the Enter key on the keyboard or even the Mouse.

[@DramaFreeGaming]

I receive my headset today! Can't wait to jump into MSFS and DOF sim rig and be blown away! Thanks again for all your hard work.

[@ShallowDepression]

Ordered a Crystal Light 4 days ago. No idea when it gets here, but am very much looking forward to my very first VR experience 😀

[@JohnHowellg]

Nice update. All good. Cannot wait for the Super. One question though, what is the "Pimax Crystal Super Protocal"?

[@videos4mydad]

yeah, these videos will do wonders for trust building. i am definitely a fan of this.

[@TonyDrecaps]

Good updates. Looking forward to the 12k

[@MintDoe]

I love that you guys want feed back that's refreshing from a company! I'm So close to getting the Pimax Crystal Light but the removal of the eye tracking is a deal breaker for me and many others, To have that as a option or bring it back would be amazing hope you see the feed back

[@DP-xz8xr]

Great work Pimax. I'm waiting on the release and reviews of the Pimax Super before deciding whether to go for the Crystal Light or Super - but I cannot wait to get my head in one of the other!!

[@DavidSunshineTT120]

It would be better if presenters spoke more slowly. The clarity is more important than having a longer video. I appreciate your efforts to be honest about Pimax!

[@gr-skil]

Thanks for the updates guys!👍

[@L33R1C3]

Hi Pimax, Could you clarify that RMAs have not been reduced by 95% via offsets in the number of refunds increasing? Does this RMA reduction also account for Pimax recruiting customers to make their own diagnoses and to fix their own headsets with replacement parts from Pimax such as lenses and DP cables?

[@venti1822]

im waiting on replacement lenses because i have bad barrel distortion on mine...like so many others who need lens replacements idk how its at 95%

[@AlejandroLopez-wy2st]

Hello guys, glad to see that you are looking into the audio delay issue of the Crystal and fixing all the bugs that remains in the software. About this topic, I would like to share one thing: Lighthouse controllers ignore the settings in SteamVR about shutdown and power save. They always shutdown after some minutes if you don't use them, even if you have selected this thing Off in SteamVR. People complain that is annoying when they are watching films or are relaxed with friends in VRChat. Pimax software takes the control over controllers and they always save energy.

[@audiomatt]

Oh my god. So direct, informative, honest, no fluff. THANK YOU.

[@a5cent]

Congrats on reducing RMA's. That's a staggering success!

[@seadersn]

you're really making great process, pimax 😊✌️almost everything (be it easy usage of the hw, or the sw / fw, service, communication and more) is massively improved and now in some kind reminds me of old wine: it only gets better and better after time. I'm happy that I bought the crystal a year ago, I think choosing this company was a good decision 👌👍 which obviously is something I already thought a year ago, otherwise I'd purchased another product. thanks!

[@Kommentar_Roboter]

Keep up the good work. This is exactly the kind of customer communication I want.

[@csammy123]

Really looking forward to the OLED Crystal, hope that comes out sooner than later.

[@tomc1380]

Ya, same here. I’ve preordered a super oled and would appreciate an update on this.

[@CSOCSO]

Need a lot more info about the upscale. Cant wait for it. I hope it works great

[@AFI4541]

Can we get a transparency option for the volume UI? Or a minimalistic version that moves it to an upper or lower third location. Being bold and in the center can be distracting.

[@JaapGrolleman]

good idea, I'll put this to the Bezos meeting

[@Rlmfx]

Is the crystal super still on track for the end of this year? Only a few months to go now, and would be good in next update to clarify how solid this date is. Considering crystal light when in stock on amazon, but also considering super, and of course, don't want to buy both. If super is delayed to next year I might consider getting Light when it's available on amazon. But if Super is due in a few months I would wait for that

[@billybash01]

I enjoy the monthly town hall meetings.

[@HighAspect]

Thanks for the videos and keeping us up to date Right now VD with Q3 and it’s really nice MR makes me quite jealous. Especially some,one who uses a OG Crystal with DCS. Hope,the super includes this

[@djp1234]

The most important software problem that needs to be fixed in VR is dynamic foveated rendering. It has to actually work. It has to at least double the frame rate.

[@PimaxVR]

please send a log to jaap at pimax dot com

[@hybridsimrig]

Good work guys 👍

[@MrPeperoni79]

Great improvement on the RMA rate. I am looking forward to be a "onepercenter" soon. I will stick such a rocker on my PCL.

[@honcoop283]

thank you for these videos

[@pierrebroccoli.9396]

Question - will the upscaling improvements be ported over to the 8K-X and 5K series headsets? The Crystal doesn't interest me as I like the FOV of the 8K-X but I do notice that clarity of the headset suffers if running it at lower FOV settings. Full FOV gives the best clarity and having more recent Upscale tech to help with running that FOV would be great. Maybe if a lite version of the 12K comes out - I would be interested in upgrading my headset. Thanks.

[@liebesmaennchen]

Looking good boys :D Greetings from Austria, which should be your next holiday stop :) good ice cream here, just ask Nico :).

[@JaapGrolleman]

hey you sold me on the gluten-free schnitzel today

[@liebesmaennchen]

​@@JaapGrollemanyou will get one for free ❤ also finest drinks

[@keithbriscoe99]

Desktop feature??? How do I do this? Didn't know it existed. Can I use even if I don't have hand controllers?

[@liebesmaennchen]

Right now... No 😂 I also would love this feature for user's without controllers

[@TheCyberSecurityRecruite-gy5yf]

Received my Pimax Crystal Light two days ago, have submitted multiple tickets as I have blurry vision, tech said it is a software problem that will be fixed later this week... As of right now I have a $800 lead weight that I can't use without getting sick from the distortion.

[@Kryojenix]

Are you going to re-commence production of the original Crystal? I'm mentally choosing betweeen original Crystal with WiGig module (and wide FoV lenses) OR Crystal Super for upcoming order. (Though, I really want 12K...) But I await reviews of the final Crystal+WiGig and Crystal Super before I can finalise my decision.

[@SmallLilDemon]

Do we know if seeing flickering lines and weird arbitrations in the lenses and the hot swappable battery no longer working is being addressed? The hot swappable option stopped working after the latest Pimax play update. Multiple Pimax crystal users have reported the same issue and this was marked as an issue to be looked into in the discord server.

[@DP-xz8xr]

Have @pimax stopped doing these updates? It's all gone a bit radio silent on the Pimax Super...

[@mousepd]

Thank you!

[@GoMArkkrAM]

Sharpening slide/tool to choose how we like how the image crispier, exactly as Virtual Desktop has

[@ochsosfollies]

95% is impressive but how many RMAs have you actually processed ? 7 Weeks for me and still no replacement My ticket has been running Twice as long as I had a working headset. And still no end in sight

[@PimaxVR]

please email me at jaap at pimax dot com with a ticket number

[@richardnoall3758]

@@PimaxVR But customers shouldn't have to do this should they. Your support team should be dealing with this proactively.

[@ochsosfollies]

@@richardnoall3758Very very true : Unfortunately "Talk is cheap" for Pimax . Im prefer a "Actions speak louder than words" approach I emailed but am not expecting anything productive from them. Its all showmanship and to be 'seen' to care..

[@ochsosfollies]

Just as an update. The RMA has now been resolved. And I can enjoy some of the features I had missed during the process. I have no way in knowing if the plea I made nudged the boat or not . But just a Thank you for those Pimax members who assisted.

[@gopherbar]

Hi will the upgrades be a firmware update or would i have to purchase a new crystal light? Thanks for the video

[@R9CVG]

Can we have a non local dimming version without controllers please. If my calculations are correct it should be $599. Thanks

[@Rlmfx]

can you work on an image sharpening feature, like somnium? You are using the same panel and res, but others are saying somnium looks sharper because of an algorithm they apply

[@zeroaviation]

Will we ever get a Mixed Reality faceplate for original crystal?

[@drmikehuntphd7905]

I love the new presenters, so much more authentic than PR men like kevin/josh.

[@paulct91]

Josh was fine but, Pimax kept screwing around so nothing he was told to say actually matter, and a lot 'ended up' not coming true... like Pimax's execution of all of the 12K's frontier reveal and MANY products being released before it and even not all of those getting real long term support like the Crystal OG (Crystal Light basically takes its place), barely any support for Portal (let alone its VR mode, games for it, Android in general, the 'Retro' last ditch), WiGiG so far only working with Crystal OG (maybe 12K in a 'reduced' resolution/'upscaled' mode), their Sword/Shield VR controllers, barely/no 1st party Pimax apps/games for their Reality series, weird support issues, and the forever wait for if the 12K comes 'maybe' in 2025 (or just even more excuses for no GPU being able to run it.... just like the 8K X.)

[@drmikehuntphd7905]

@@paulct91 Yeah fair enough, i still prefer hearing from actual engineers/users than generic PR dudes. Not saying he did anything particularly wrong.

[@GoMArkkrAM]

8KX any good news?

[@Locutus720]

Ordered on Aug 16 still no shipping, which is fine I guess as I received a very generalized email stating that it would ship from china at the end of the month (Aug). Nothing has updated so I hope they stick with the estimate as I’m starting to get a little antsy.

[@paulct91]

3:31 - Many companies don't have inside-out tracked headsets... so?

[@iamstarman7]

When will the upscale feature be released for PCL?

[@leedrinkwater3780]

I had to roll back my install of Pimax Play 1.28 due to connectivity issues that aren't in 1.18. I see that there is a 1.29 but I'll keep a copy of 1.18 just incase..

[@thestageplan]

I also have audio delay on a crystal purchased 9/3/24

[@liborbena1892]

it's just sad that cheaper version of Pimax crystal light has in the MENU possibility to do upscaling directly - not for twice more expensive crystal ! Also since I own crystal for 15 months, Pimax still did not fixed the major and basic issue of height and calibration in space - most of the time I am too high or too low. I need to reset room setup so many times - some time I need to reset whole device.... and before every game do it again and again ..... so annoying !!!

[@paulcadden-g4p]

Have you managed a 95% reduction due to No Stock or eta for replacement headsets in UK? Still awaiting word ,getting v close to refunding!!!!!

[@thestageplan]

I was really let down by the quality build construction of the crystal . The clarity is not that great even with liquid cooled 4090 rog and 14k series intel. Im sending it back a going back to the quest 3. If only we can get an American made Vr headset 🇺🇸

[@Lahuppia_Noire]

When a company communicates so much about its problems, it's because there really is a problem.

[@JohnTheBodge]

Hopefully won't have yet another frustrating month waiting for the headset to arrive.

[@ruleslawyer]

There is a reason not many companies choose to develop their own SLAM.

[@bjrnchrstn]

My order through local supplier is postponed due to quality control (is what they say). What is this about?

[@CSOCSO]

Lmao @ the 3 names popping up from discord

[@studioNIR]

Great Job!!!

[@x32i77]

Hurry with crystal super because Somnium vr1 is very near to release

[@waynecatton7997]

With unreal VR mod does anyone know how to remap dpad as the pimax doesn't have touchpad functionality? It works amazing otherwise. I know that is an unreal mod setting but not too many users in their discord have pimax devices as most run with quests

[@aj2228]

"rma is decreased", uhm, care to share what RMA is ?

[@rogerfed6240]

What it is RMA ????

[@tommytherookie]

Return Merchandise Authorization. Needed to return an item for a refund or repair.

[@Iionmask]

And 60Hz?

[@Malamutefirst]

Hey Pimax Team! What about Smart Smoothing? Still not working well. Thx

[@JaapGrolleman]

Let me check the status of this on Monday.

[@calvin7799]

The development team is aware of the inconsistencies with Smart Smoothing and has plans to rework this feature.

[@Kam_MD11]

As an original Crystal owner I feel PIMAX has abandoned this headset. Please say it ain't so!

[@claytonyoung1351]

Pimax portal vr???

[@PimaxVR]

We covered Portal in our July Progress Update.

[@borg2dog]

I have trouble understanding what he's saying

[@nrosko]

Can you consider not ripping off light house faceplate customers might then purchase a pimax.

[@cadergator]

Please explain?

[@nrosko]

@@cadergator They removed the option to have have a lighthouse faceplate instead of controllers so essentially its a $100 price increase.

[@paulcadden-g4p]

Another disgruntled customer here!, numerous faults on mine, sent back after numerous days an days of no reply on ticket, they have now awaiting replacement, giving it a week then I'm pursuing a refund.its been a pretty terrible experience tbh.

[@PaulMcDonagh-rv6vc]

What faults have you got? If you dont mind sharing.

[@PimaxVR]

please send your ticket number to jaap at pimax dot com

[@paulcadden-g4p]

Tracking off, environments in games suddenly tipping over a axis while I stay still or other way round, uneven image over lens,ripple effect at sweet spot edge,juddering and studdering even in pimax menus,controller locking onto menu as if I'm pressing grip constantly, I could go on tbh....

[@paulcadden-g4p]

Where is my ticket no. ?I can't find it. Nothing in emails,pimax site no info....

[@ochsosfollies]

Your ticket number will be the # xxxxxx number in all the titles of the emails you will have recieved with replies from Pimax Log into the pimax main site then support centre where you will see the tickets and ticket numbers you have created.

[@FierceFire14]

Please continue talks with Amalence, couldnt try it but the improvements sound so worth it

[@Boss_VR]

🍿💪💪

[@alg2394]

Sorry but your quality control is very poor. Received my Crystal light today after waiting 2.5 months. Left eye good, right eye blurry. Found that the right lens was sitting high and was very loose. Reseated lens and screwed in properly, seems to have fixed problem. Most of the people in the same shipment as mine have had similar problems or worse.

[@borg2dog]

I have so much trouble deciphering what this guy is saying have to listen to it over and over again just to figure out what he's trying to say. Not good

[@vosi88]

Protocol*. Prototype :D