Printify Personalized Order Fulfillment - Manual Order Import

Quick tutorial on setting personalized or special product variants to import manually in your Printify account, allowing you to edit them before sending to production.
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[@PODinsights]

I want to point out a potential downside to this method that was shared with me: if your customer purchases a personalized AND non-personalized item in the same order, Printify will import the non-personalized one by itself and your order will be submitted to production if you have automatic order submission enabled. This could happen before you notice, unfortunately. So keep this in mind if you try out this method! You may want to keep automatic orders submission set to "in 24hrs" to give yourself a chance to check your orders each day.

[@papije]

Would that mean that only the non-personalized will be automatically submitted to production, but the personalized will stay "on hold"? If so, beside maybe that the customer will not receive the personalized and non-personalized item at the same time, I don't see a real downside...

[@rribeirog]

Great tutorial! Thank you so much! Just to clarify, you meant both orders will be submitted automatically right? The non-personalized and the personalized one. So we are back to manual regardless of this new option unless it's clearly specified to the visitor that they can't make both different requests in one order... :/

[@WayShowers]

Great info! What about using PrintFul for all personalized orders? Is the cost on the products a lot more?

[@karlamurphy9934]

This just happened to me. I only see the auto order. how do I add the personalized order to it?

[@jenniferjusino1087]

@@karlamurphy9934this happened to me. How did you add on the personalized order?

[@trent797]

Ha, thanks for trying out my suggestion :) My comment was just a theory, so it is awesome to see you go through and iron out all the details. Can't wait to put this into practice myself!

[@PODinsights]

Thanks for sharing the idea!

[@DaliaDarwish]

do you always need some kind of SKU on their in order to have it show up on the Other Order tab? Can you just list the item on Etsy itself then create a manual order on Printify? Would you have an option to import then?

[@waheedakhan6911]

Thank you!!! it was very helpful

[@harvettaporter9382]

Thanks for the awesome idea. I will definitely try it.

[@Jillberful]

This is such great information, I was hoping there was something like this out there. Thank you so much!

[@handmadesandmore]

Thanks, Trent. And thanks for another great, detailed tutorial.

[@pollipic]

Thanks Trent! And thanks to you Jeff for showing us how to do it. 👍😎

[@jammarketingco]

Thanks--received my 1st order today and your video was just what I needed to see/hear!

[@fabioespositovlog]

This is EXACTLY what I was looking for. I am going to use this also in the case where I want to fulfill an object from a different fulfillment center depending on where the product is purchased.

[@samantham642]

No one could answer this question for me and now I have my answer! Thanks Trent and POD!

[@darleecar]

Thanks, I set-up an other without a SKU. It went just as you said and seemed to work.

[@debbieramirez1529]

This video is EXACTLY what I have been looking for. Thank you!

[@ramonscurrah1796]

oh awesome. I'm just about to set up my first customization and this solution look perfect! Thank You so much

[@user-lx9xl6xr6o]

Finally was able to complete a custom order. Thank you for your help.

[@TheLuminaryPassage]

Exactly what i was looking for today and this happened to pop up on my feed without even searching. Thank you for this valuable info! Way less of a hassle I think. Will give it a go!

[@JMTivis]

Thank you for all of your awesome content. I love how detailed you are with step by step instructions so us newbies can follow along. I use Hello Custom for a simple customization but there is still a lot you can’t do with them. This is a total game changer. I’m not afraid to do more complex customizations anymore. Also a big shout out and thank you to Trent!!👏🎉

[@CruiseCharmer]

Thanks 100 times. The first person to explain manual prior to fulfillment!! You made my day!

[@2ndchanceforstrays]

Thank you so much for this! The only other way I found besides setting it on manual order submissions, involves adding your product manually to Etsy, which includes having to enter every variant, color, size, prices, ect. that is normally done for you by Printify, plus creating an unpublished placeholder product in Printify.. So, a bit complex, more room for error, and very time consuming.. This way is much easier! I just have to remember to change the sku before publishing the personalized product to my Etsy Store. Thanks to Trent for coming up with the idea! You can thank him for bringing you a new subscriber too, me! 😊

[@user-vn2ox7em5b]

I think this is a great option I'm going to use. Thank you!

[@lisajobe9311]

Thank you Trent! Great idea!

[@Gardene]

Excellent video!

[@rocketgrowthstrategiesdigi4535]

Thanks Trent! Great suggestion. I’m wondering if there might be a way to use an automation software, like Apple’s Automator app. I never used it but maybe it could check for orders daily, make the revisions and submit them for you. Just a thought.

[@originalrahmble]

Great info!

[@KarlaZamudio]

You are an excellent teacher. 🙌

[@PODinsights]

Thank you so much!

[@ranaabid2918]

Well done 👍

[@dodalton1]

This was very helpful, thanks so much.

[@Jothp-br6yk]

Thanks to both of you!!

[@robertkirk4766]

Great idea! Thanks , Trent and thanks POD. Trying to workout out how to apply this to t-shirts where you might have 60 or more SKUs. Looking for the easiest way to get personalization to work.

[@fhurt5]

Have you figured out how to do this>? i was thinking the same thing. if you have a t-shirt with many colors and sizes you can easily have 60+ sku's and editing each sku one by one is a lot of work so hoping you or someone has figured out how to automate this process. something like exporting and important the sku. i would rather edit it in excel if im able to paste it back in

[@estrellaherrera4927]

Thank you, excellent tutorial.

[@MileyonDisney]

Cool. Hopefully, Printify will get the personalization option soon. They don't seem to spend much time on development.

[@P-Funk69]

Awesome. I actually figured that out on my own bc the manual submission was too hard for me and I’d forget to go in and submit them ( I’m a tbi survivor so I need less things to have to remember, not more….. ). I’d add though that you can just delete the sku and it be blank that’s easier than making another sku. Now my workflow is to publish from printify so I have the mock-ups etc, then delete the sku, I’m glad some other folks were able to figure this out as well bc to me the manual submission makes it not passive enough for me. 😂

[@ghilly_one1720]

this is wonderful and timely. i expect printify may find customized order holds to be challenging to implement because of so many print/fulfillment partners, whereas printful is self-contained. so this is a good workaround. i have to admit i've been hesitant to incorporate customization into my store for this reason. now i can give it a go and not dread it. thank you Trent and POD Insights.

[@PODinsights]

Glad that it was helpful!

[@ghilly_one1720]

@@PODinsights could you explain why you choose Manual Update in Etsy renewal options instead of Automatic? Is there an effect on how fees are assessed in one versus the other?

[@christiannilsen2835]

I love your channel

[@PODinsights]

Thank you so much!

[@geovanatolentino8625]

Hi! I've watched some of your videos and they've been very helpful. I've been working on setting up my Etsy + Printify store and it takes a lot of tutorials to try to figure this out! A few questions on this video. So, if I understood correctly, you: 1) Created your listing on Printify FIRST 2) Then published that listing to your Etsy store 3) Then edited that listing in your Etsy store and changed the SKU number there?

[@ineslaos6444]

THANKS YOU !! was very helpfull , appreciate.

[@lschiz-photography1765]

Excellent again!! Thank you Question Would it work to keep the SKU numbers BUT add for example an “x” in the front of the sky so it does not mated and would that send it to “other orders” where you could make the personalized change to the one Printify order then submit?

[@roamwithdory]

This is super helpful/ thank you!

[@dorothynusser6392]

Thank you so much everyone for your comments I read them all and get a lot of good information looks like we're all thinking the same thing trying to work it through I am going to set up automatic 24-hours and remove sku's from my eBay and Etsy which I have linked to printify life is good

[@Jeanne88B]

Thanks Trent!❤

[@carpeomnia6545]

Exactly the video I was looking for. On min 6, you said that you created a published version and edited the name...how did you make a copy of it after you get a personalized order? Thanks

[@JustHenry]

Excellent video! I've created a new brand of personalized mugs and this is exactly what I was looking for. I've subscribed to your channel!! Thank you 😃

[@keiths6185]

Your videos are excellent (I always turn to them when I have questions). I had two questions on the personalization. First, if I offer shirts in S, M, L and Black, Grey, do I need to have my customized SKU different for each one? Or can it be the same customized SKU for each one? Second, if I offered a discount on Etsy for the product, do I need to manually change the price to what they paid when I'm making my new draft/their customized shirt in Printify? Hopefully my questions make sense!

[@user-di7tw1gm2f]

Hi, thank you for your great and explicit content!!! It looks like there is not such "Order View" settings at the moment. Do you know if they completely took it off? Thanks for any update!

[@SpacePizza247]

Im wondering this too

[@user-dv8ki2wf7s]

hello and thank you for this video. Just a question after the request of the customer in your example John, you modified your basic design before submit your order of production to printify ? how do you create a sku properly on etsy ? do you have a video on it ?

[@user-ij6rb9cr6m]

Once again, Jeff, your video took a complex idea (for a newbie) and made it understandable. Thanks, Trent, for the idea! Only problem is I can't find the Order View Settings > Show All Orders. Any ideas?

[@PODinsights]

Thanks! I noticed that too, but I think they removed that option and now just always show the "other orders" tab in your Orders page rather than giving you control over showing/hiding it.

[@user-xl9tb8fy9j]

Hi there! Love your videos! I have a quick question: If I'm using a T-shirt with multiple colors and sizes (84 variants), do I need to change the SKU 84 times in Etsy, or is it a one-time SKU for all variants? Also, when a customer orders a specific color and size, will that show in the 'Other Orders' tab?

[@executiveexhalecoaching]

This seems like a simple adjustment for Printify to compete (in terms of functionality) with their competitors. Seems like this option should be made in Printify so that the seller can come in and handle personalized items differently than the other non-personalized areas....I wonder how long before Printify does this too

[@MileyonDisney]

Maybe someone could suggest to Printify that they include a star or number next to 'Printify Orders' and 'Other Orders' to let a person know there are orders that need attention. You'd still need to do all of this, but it would at least alert you.

[@williamgibson9994]

Does changing the SKU work if you're on Shopify and not Etsy? Thx!

[@NadeekaSeneviratne]

Very useful 💜️😍💪💪

[@ediskujovic898]

So I can manualy then add two more poster to the postere for exampel. If I sell single posters but have few sets of 3 I can redirect those with costum sku and then manualy add listings to the order? Thank you such a cool and helpful tutorals 👌👌

[@PODinsights]

Yes you can! Any variant that you create that doesn't match to your Printify account will give you the opportunity to edit when you fulfill the order, so you can use this method to sell custom bundles or sets!

[@j348011]

I'm assuming because you didn't mention it, this means that Printify doesn't send you a email letting you know you have a personalized order? I think that Printful does? Or at least they have sent me emails when a order comes in. I haven't tried doing personalized orders yet, but want to add them to my shop on some products. Thank you for doing this video. I've been delaying adding personalization, because not understanding how it worked with both Printify and Printful. This was a huge help and ease my pain about doing it.

[@TheMiguelBarata]

Hi! Can you show how to make a listing on printful or printify, with a set of prints? Not to choose between the set, the listing is to sale a set of two different designs. Its possible to do that? Thank you so much!

[@ewelinakrokos]

What if someone places an order for multiple custom orders let’s say Christmas shirts. It comes up in my printify orders tab. Can I still edit it or do I have to completely make a new order with new customs?

[@InfiniteTriztan1111]

Great tutorial on this topic👍. My question..how do you change the SKU number of a product, do you mean i can change the SKU number to whatever i like or is there any rule for that?

[@PODinsights]

Thanks! You can do whatever is the fastest method for you - anything that alters the SKU number (deleting/adding) will prevent it from matching up on Printify.

[@sushifridayspod]

If you have different variations, would you change the SKU for each one?

[@dulceortiz9730]

I have different colors for some custom mugs i tried changing the sku number and it didnt change to my other orders so im thinking to just cancel the order and make another one with the customers info and send it

Thank you for this tutorial. I have a question, what happens if you receive more than one custom order in the same day of the same customizable product? When you send each item to production on Printify but it has not been printed yet, can you then modify the product to fit the next custom order and this won't affect the previous order? Or do you need to duplicate it? What I mean is... does Printify grab the design from the moment of submission or from the listing at the moment they go to actually print it? Thanks!

[@onsitereflexology5581]

That is what I am trying to find too. Will have have pages upon pages of dupicated “My products”? When is the earliest I can delete the duplicated listing?

[@CassiieMay]

If someone purchases 1 personalised product, and one normal product that auto fulfills, will they hold that whole order or will they fulfil the product that is not personalised and then the personalised one once you’ve submitted it?

[@GlennSloves]

I’m new to Etsy and am learning a lot from your videos. Thanks so much! I’m confused about what if anything I have to do if I list let’s say a white T shirt with black lettering and also make the shirt available in black with white lettering. If the original mock up in printify was black ink on white shirt, if a black shirt is ordered do I then have to go into Other Orders and edit the design for the black shirt with white lettering? Thanks!

[@PODinsights]

Hi! Actually you can do that within one product listing right in the printify listing creation process. When you are in the design editor view if you select both black & white color options for the t-shirt, you can then select the blue box right below the color option that says "Make a specific design for [COLOR]". This will allow you to upload a different graphic onto that color only, so you can add your white text to the black shirt and black text to the white shirt. If you set it up this way on Printify then you won't have to worry about any manual processes and the correct print files will automatically come through on your orders. I hope that helps!

[@GlennSloves]

Thanks so much! I knew there had to be a simpler way!!!

[@abim5604]

Hi! For some reason I don’t have that “Order View Settings” in any of my stores on printify.

[@stephanieMordal]

Hello who pays the order, are there any advances to pay the customer's order

[@kristinkeller5705]

I received my 1st custom order but its not under the other orders tab. Idk how to fix it. Should i go in and edit the sku in Etsy in hopes it will upload in Printify under other orders?

[@kaylasilver105]

how do you put in a Sku when someone already placed the order? It wont let me edit the listing

[@Jenn_OfAllTrades]

Do you have a video showing how to combine orders that have come in so you only pay the original shipping fee and then the other items ship at the add-on cost? Like when someone buys adult and kids shirts shipped to the same address, same order. This happened to me and I paid full shipping on each item front the print provider and it was sent out in 3 different packages. Idk why

[@moviemusicvideos2805]

I have a question! If someone orders a non personalized item and a personalized item in one order and the personalized order does not show up in other orders what do I do?

[@robinboogaerts2828]

This is great info thank you. However, there is not option to "see all orders" as of august 2023. Anyone knows if it's now a default setting, or if it changed location?

[@PODinsights]

A few months back they removed that option from your settings and it seems that the "other orders" tab just shows by default for everyone now, so nothing you need to do!

[@lschiz-photography1765]

Hello Jeff Excellent as always, your info and training. Question So could we use Printify and print ful w our account and route only personalized orders to printful? I’m assuming not because if so this would be an option you would have made us aware of. But just thought I’d ask. Thank you again!!

[@PODinsights]

Hi! You can do that if you also use Printful, however it's not an option you would enable on the Etsy side of things. Basically you would need to create and publish all products that are going to be personalized from Printful if you only want to use Printful for personalized items. That certainly is something you can do if you would prefer to use Printful for your personalized products.

[@lschiz-photography1765]

@@PODinsights thank you Jeff. I sincerely appreciate your time to reply and your wisdom in all this. I believe I’ll Look into Printful and learn the ropes w them In personalized mugs to start with. Thank you again!!😊👍

[@lmelyakim]

Hi,what is the best price to sell ceramic mugs?

[@hollyalequin4905]

Hi Jeff. Have you done any videos on how to fulfill more than one order? I’m trying to sell group shirts and not very clear on how to do it.

[@PODinsights]

Hi! By group orders, can you tell me a little more about what you are looking to do? Your orders will come over to Printify according to how they are placed on Etsy, so if a customer orders several items from your shop in a single order, it will come over to Printify as one order. If you receive separate orders from several individuals who are part of a group, they will come over to Printify as separate orders. You could combine them on Printify, but only if they are all shipping to the same location. If you had something specific in mind for coordinating group orders, let me know!

[@Wedow12]

QUESTION PLEASE: This is excellent and I just completed my first order using the change of SKU method. If another order comes in with the same design into Other Orders, but of course, wants a different name, can I use the same unpublished design, editing it with the new name? Or do I have to do a completely new 'duplicated' product from my original design that is published, and then edit it with the new name?

[@PODinsights]

That's awesome! If your previous order has been fulfilled, you can edit the existing draft for the next order and change the personalization. If you get a new order before a recent has been fulfilled, I personally create a new copy to edit just to be extra sure the edits don't somehow get applied to the previous order.

[@Wedow12]

@@PODinsights Thanks, that makes sense! I think I will err caution and create a new copy to edit. - Thanks for your video, I couldn't have done it without you!

[@ndabox17311]

Newbie here, when I set up my personalized items, I created them in Prinyify then sent them to Etsy. This means I have specific skews for each Item. I have Manual set in my Printify settings. I think this is wrong after watching your video. Is there a specific way the skew neede to be changed in Etsy like you showed in order to have it go to other orders? Any help is appreciated. Do I need to relist all these again the other way? thanks.

[@chloepham8661]

Thank you so much. I just opened my shop and this means a lot to me. I have another question. So every time you get a personalized order, you have to duplicate, make a new copy with new design for each customer. Let’s say if we have 50 personalized orders, then you have to duplicate 50 copies, edit it and save as draft for 50 copies. Is that correct? I’m looking forward to hearing from you. Again Thank you so much.

[@PODinsights]

Hi! You can reuse the drafts that you have saved on Printify for future orders. If you get several orders at one time, then you would want to have separate drafts to personalize to make sure each order is fulfilled correctly, but once an order is shipped, it is safe to reuse the same draft to personalize a different order. How many drafts you need to actually keep in your Printify account will depend on your order volume, but you shouldn't have to keep creating new ones perpetually.

[@chloepham8661]

Thank you so much for your help. I appreciate it ❤

[@jackywong6098]

would this still work if i have 2 different POD linked to buy shop? I am just starting out and have Printbest and Printify linked to my account. I'm seeing which POD is better as I am in canada

[@chloepham8661]

I just opened my shop for 2 months, my customer order 2 items of the same design., but I can't change the quantity. Should I create a manual order for that?

[@trentbennett2264]

Is the Order View Settings still available in Printify? I cannot find it anywhere? thanks....

[@vvignesh1102]

does we have to pay for every fulfillment or just pay full on the month end?

[@PODinsights]

Thank you!

[@ChloeintheUS]

Hi, I have a question about how to fulfill on Etsy side. Because this is a a personalized orders, do I have to manually enter the tracking number to each order on Etsy. Otherwise, my Etsy orders tabs keep open and not completed. Then how can my customers know when it’s shipped? Please advise with this. Thank you so much. I appreciate it.

[@fernandaflo]

would it be the same process for shopify?

[@lienerodeguero]

The "order view settings" is no longer available. =(

[@julie5786]

Since you're changing the SKU, will you need to change it back to the original SKU after you change the name? How will Printify know which product to personalize?

[@PODinsights]

Hi! Actually the reason we are changing the SKU for the personalized products is to intentionally avoid it syncing to your Printify account. To fulfill the order, you follow the steps in the video using your "Other Orders" tab in Printify to manually import each personalized order and submit it, so you do not change the SKU number on the Etsy listing. If your entire store is personalized products, then you would just use the "manual" order fulfillment option in your Printify account and not bother with this process because every order would need to be edited. I hope that helps!

[@foxdogs1st]

Does Printify have a 800 number?

[@susangutnik7010]

Do you send proofs to customers on Etsy for personalized items? How do you do it?

[@PODinsights]

I do not always send the personalized graphic to the customer before submitting the order. I usually only do it if what they requested does not fit perfectly so I had to make some adjustments and want to make sure they are ok with it. To show them the sample, I upload it to Printify and then download one of the mockups from the "preview" view and attach it to a message through Etsy. One thing you could do would be to add a mockup image with some instructions and also put in the description to please message you if they would like to see a sample before the order is fulfilled.

[@tinaanastasia363]

TY for this video. However being new to this platform I am a little confused. If I have a personalized item with 5 colors and MANY sizes to choose from would i then erase all variations in my profile for that order? I am asking because when i click the quick edit sku it shows all my variations and i am not sure where to go from here? I dont want to do this incorrectly? :)

[@PODinsights]

Hi! If you are using this method to prevent your personalized products from going to your regular orders page on Printify, then all the variations should be altered/deleted. The SKU is how Printify matches them up to your account, so if you leave some un-altered, orders for those variants will sync to your Printify account. I hope that helps!

[@tinaanastasia363]

@@PODinsights YES THANK YOU!!

[@DOCSUNRAY]

@@PODinsights Hi Jeff, read your reply, I had the same question as Tina A. But am still confused if I need to delete the variants under the Inventory and Pricing section altogether(this doesn't seem the right way) or alter all the SKU #s under the Variations section on Etsy?

[@sonz4205]

Thank you. Does this apply if I want to sell matching mugs instead of a single one? If I change the sku number, can I add a second mug before it goes to production? Printify onky offer single mugs. Thank you for this information 😊

[@PODinsights]

Hi! Yes, you can create a custom variation in your listing to indicate that it is a set of mugs and either delete or change the SKU so that orders go to the "Other Orders" page, then edit and import the order. You will be able to add the additional mug before submitting it to production. You will need to create your own variation so you can edit the name/description of it so it's clear to customers they are buying a set vs. just one.

[@sonz4205]

Thank you so much for coming back to me. I was trying to work this out for a while. I really appreciate your answer and videos ☺️

[@KimRoche-yg6fh]

@@PODinsights And will Printify just add those mugs to the order, and ship them all together? So a customer buys 2 mugs on etsy, say, for $20. We go into Printify Other Orders, add another mug - is Printify expecting us to pay for an additional mug at that same price ($20)? Or they don't care what you add to the order, and assume you know what you're doing? Lol. I guess I'm wondering what happens in Printify, when we add 1,2.3 more mugs (bundle an item) .

[@CruiseCharmer]

I do not see SHow all orders on Printify. Can you help?

[@motionmix2523]

Very helpful video, But I have questions regarding listing with multiple type of products. For example I want to sell customized arts, so i want to give option to sell them either in Canvas, Framed Art or Poster, since these are 3 separate products in Printify, is it posible to apply same method as in the video?

[@PODinsights]

Hi! You can create a combination listing by adding the product variants for each type of wall art into the same listing. However the shipping cost difference makes it tricky to include all the wall art types in one listing. You can only have one shipping profile per listing, so you can either do free shipping and build the cost into the products, or charge one shipping price for all products in the listing. Posters have a much lower shipping cost on Printify ($6.29) compared to framed posters ($12.39) - prices from provider Sensaria, so you won't be able to charge a price that makes sense for both in the same shipping profile. But in general, yes! You definitely can offer different products in the same listing.

[@motionmix2523]

@@PODinsights wow, thank you! That was very helpful!!!

[@dealemuria]

I had to change the settings, order settings - for Manuel but.I can't find i Printify the section - "Order view settings" why? Did they change something?

[@lowellirish]

Thank you Jeff. And thank YOU, Trent!! Jeff...I have a short question for you regarding this method that I would rather send to you confidentially, since it's a unique idea of mine, and it's the basis for why I began Printify...Do you have an email I can send this to? 😀

[@PODinsights]

Hi! I do have a contact form on the bottom of the homepage of my website: podinsights.net/

[@wendyon4517]

Are these methods still current? I'm making designs for an event. People can have their name on the back. It's my first time trying personalization.

[@kateshort2368]

How does printify send the tracking info to Etsy if the items don’t line up? Would we need to manually enter it or something?

[@PODinsights]

Hi! When an order goes to your "Other Orders" page on Printify, you then import the order and send it to production. Because you imported the order on Printify, it will automatically upload tracking to Etsy when the order is fulfilled.

[@kateshort2368]

@@PODinsights Awesome! Thanks for all the great videos and quick response. :)

[@chrisodonnell5039]

Does it take a little while for the order to show in the other orders tab in Printify? I tried this method and have an order in my Etsy account but it is not showing in Printify at all.

[@chrisodonnell5039]

Ha! Never mind. I just checked it again and the order is there! It just takes a little while longer to show up in Printify.

[@PODinsights]

Nice! Yeah it varies sometimes, I've had it take anywhere from 5min to 30min for orders to show up in my Printify account. No idea why it varies like that but normally I'd say the average is maybe 10ish minutes.

[@shawndrew6830]

I tried to go into Printful last night under "OTHER" and I did not have that option or any others. Is it only for paid plans?

[@PODinsights]

Hi, if you're using Printful you will not see the same options - this scenario applies for Printify only.

[@shawndrew6830]

@@PODinsights using both, but was talking about that last button option inside the Orders menu

[@TatyanaValdaBelindaHill]

Do you save the drafts, for each new personalisation or delete them once you fulfill? It seems like common sense to save every draft for each new personalization, but then you would end up with 100's leading on to1000's of look-alike products in the drafts folder (assuming the products are selling). No? Maybe I am misunderstanding, as I find the entire process between Etsy & Printify extremely confusing. Thank you for your video 😘

[@onsitereflexology5581]

Did you find the answer? I am looking for exact thing

[@TatyanaValdaBelindaHill]

@@onsitereflexology5581 Hi. No, I didn't find the answer - only more questions to other things, unfortunately. 😐

[@blissessentials524]

So what if a customer made an order, paid, and wrote a note saying she wants all printings on the back of shirts only? I have the listings only in front on printify, is there a way to edit just for her? I don't think there's a way on printify. I might have to cancel her order and refund

[@PODinsights]

Hi! As long as the order is not submitted on Printify yet, you can make those changes for the customer without cancelling the order. You just need to create the products as drafts in your Printify account and move the design to the back of the shirt. Then go into the order on your Printify orders page, and edit the order. Remove the front-design products and add the matching ones you created with the design on the back, and submit the order. I do not believe the cost will be different since it will still be printed on one side. I hope that helps!

[@RailinX]

I copy my previous customized listings on Etsy to create a new listing so don't even have to think about SKU numbers, there are none.

[@PODinsights]

Another great option!

[@bbubarker]

I'm curious about something, you seem to have extensive experience with Etsy from all your videos, but when I visit Etsy and PODinsights, I only see 12 products?

[@PODinsights]

Hi! I created the POD Insights Etsy account just to make my tutorials and keep it separate from my actual Etsy business so I don't have to blur out as much personal information on the screens. I've been selling print on demand on Etsy in my main account since 2020.

[@bbubarker]

@@PODinsights can you share your main account name?

[@dontworrybeecrafty84]

A problem. Someone wants a quantity of 2 customized items, each with a different image. There is no way for printify to recognize this? A customer has to a separate order for each image.

[@funnytoks3425]

I've been using this method for a while but had to stop because of one major flaw that you didn't cover here. If a customer buys 2 items in the same order, one which is a regular item and synced to printify and the second is a personalized item with a sky that's not synced to printify here is what would happen: printify will treat the order as if it only contains 1 item, they will automatically fulfill the one non-personalized item and completely ignore the second one! It will NOT show up in your "other orders" tab! Unfortunately I had to learn this the hard way, I wish you covered in the video to be very very careful of this because I'm afraid a lot of your subscribers will only realize this after the buyer opens a case against your shop for missing items or leaves a negative review 😢

[@PODinsights]

You are absolutely right! I will pin a comment on this video to try to call attention to it. If you check your orders once per day it could still work with the automatic "in 24hrs" fulfillment option because you might still catch it but I can definitely see how you can miss this happening if your orders are submitted to production immediately. Thank you for sharing!

[@stephanierarick224]

Yes I had the same exact problem, so how does this get solved?

[@chrisodonnell5039]

Hey! So I'm just realizing this is an issue as well. I had a customer place an order for a bunch of various items in my shop, 2 were personalized items. Those 2 do not show up in Printify even under the "other orders" tab. But all the other items are there in Printify. I guess the only solution is to create the order myself for the personalized items in Printify? Not sure how to handle this.

[@rocketgrowthstrategiesdigi4535]

I wonder if customization on Printify is a problem because you aren’t dealing with a single vendor.

[@PODinsights]

I do think that's a factor. Printify does not own the software that all their print providers use for their order management/production systems, they can only control programming for their platform that feeds order information out to the providers. I'm sure there are complexities behind the scenes when it comes to making sure the order data flows accurately to all providers. At the same time, anything that happens with an order before it gets submitted to a provider is theoretically within their control, so you would think they could give us some more options/flexibility on how the order workflow works before being sent to the provider.

[@user-ys4rn7ne2w]

well, guess what dude. I switched to manual and printify started the process and will ship them with no personalization. I'll end up refunding. So switching to manual doesn't seem to do anything or I'm missing something...

[@joshuahr]

Can you just delete the skus, or do you need to put something different than what Printify gave you. With like 96 variations… Be gentle, I’m brand new to this.

[@PODinsights]

Hi! You definitely can delete them, whatever you find to be the fastest method for you. The only thing that matters is that they no longer match to your Printify account if you want orders to go to the "other orders" tab.