Quality Management and Continuous Improvement | Google Project Management Certificate

Learn how to manage and meet quality standards in your project. Take a look at continuous improvement, how to use data-driven frameworks, conduct retrospectives, and maintain a positive, blameless tone throughout the process.
0:00 Introduction
0:25 Key Quality Management Concepts
7:12 Fostering Customer Relationships with Communication Skills
13:26 Measuring Customer Satisfaction
18:38 Ensuring Accessibility During Feedback Collection
21:27 Continuous Improvement and Process Improvement
24:56 Data-driven Improvement Frameworks
29:18 Differentiating Projects from Programs
34:30 The Purpose of a Retrospective
40:17 Conducting a Retrospective
This video is part of the Google Project Management Certificate, which introduces learners to project management fundamentals including various approaches, tools and templates, goal-setting, risk management, team dynamics, and data-driven decision making.
The program, created by Google employees in the field, is designed to provide you with job-ready skills in about 6 months to start or advance your career in Project Management.
Take the Certificate HERE: goo.gle/3R3IpIH
Subscribe HERE: bit.ly/SubscribeGCC
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Why earn a Google Career Certificate?
► No experience necessary: Learn job-ready skills, with no college degree required.
► Learn at your own pace: Complete the 100% online courses on your own terms.
► Stand out to employers: Make your resume competitive with a credential from Google.
► A path to in-demand jobs: Connect with top employers who are currently hiring.

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