What happens at the RAC's Breakdown Assistance Centre?

[@kayharker712]

Last week I attended an AA meeting, and to my horror, each person present stood up and openly admitted to being an alcoholic. I'm not having these boastful drunkards repairing my car. I can only hope the RAC have more responsible employees.

[@richedmonds9650]

Lucky you the RAC are much better than the AA.

[@Landybandy1]

Yes I like this 😂

[@ramsey633]

rac were trying to charge me £250 for my breakdown cover but were selling it for 149 online thats how they treat a customer of 10 years,so ive gone with another company

[@FitFrLife]

I am completely appalled and disappointed with RAC I've reported that my car keys are locked inside my car, yesterday 5th September 2023, 14:00 they are still not here and it's 10:31 6th sept 2023 they told me last night to get a hotel, so I did and I'm still waiting!

[@fabrob2363]

RAC left 2 disabled people with Autism, ADHD cancer and replacement knees and having had 3 spinal fusions in a broken down car for over 9.5 hrs with our pet dog in temperatures around 7 degrees. Failed to update us at any stage until after the 9.5 hr point. Shared our data (phone numbers) with taxi companies without our permission. Then had car moved 20 mins down the road to a services and left us there for a further 2 hrs (at least we managed to eat just before food outlets shut). Then we're told that we would get another lift to another services a further 1/2 hr down the road where we would have to wait again. When we asked where we are supposed to leave the key to our car when we were ovvered a 4th taxi, the first refusing to take luggage or pets, we were told to leave it on top of the wheel of the car in a dark car park where therre are warnings everywhere telling us theives operated in the car park and that vehicles left to long would be fined. Thankfully a recovery vehicle turned up (Not RAC) that took us all the way home with no input from the RAC (all organised by the sub contractor). We were told that the RAC would only use sub contractors as a last resort as it costs so much which is lost profit to them, also that they are woefully understaffed as they pay their operatives the bare minimum. The RACs failure caused me to miss a cancer appointment, caused me to breakdown in tears due to having no pain meds. Given that we gave the RAC 4 days notice of the need for their services (we just arrived in a car park, setting off on our holidays when the car broke down). Made it clear what the failure codes were (cylinder 3 circuit A high) meaning either the injector or the wiring to it had failed. The injectors are buried under the windscreen and therefore accessible at the road side. Told them from the outset that recovery to our home address would be required. In the end it took the RAC some 16 hrs to get us home.

[@peterholland1060]

I was a RAC member but after a recient breakdown and a 4 hour wait with zero contact from the call centre I made other arrangements and am now a AA member because they come to deep space to help people and the RAC would not come to Killingworth.

[@richedmonds9650]

They got a lot of work mate so you gonna to be patient.

[@peterholland1060]

The RAC could not organise a one ticket raffle.

[@rebeccacharles2325]

WOW I'M ACTUALLY WITH THE RAC UNTIL NEXT YEAR AND DEFINITELY ENDING THE CONTRACT NOW I'VE BEEN WAITING SINCE 13.44 AND IT IS NOW 19.50 AFTER BEING ON THE PHONE A FEW TIMES AND TOLD A LOAD OF CRAP THEY HAVE JUST SAUUED TO RECOVER ME WOULD COST £780 FOR MY CAMPERVAN AND JETSKI IT ALL BOILS DOWN TO THE FACT THEY DONT HAVE THE TRUCKS TO RECOVER AND BULLSHIT CUSTOMERS I AM ABSOLUTELY FUMING AND ALSO GOING BACK TO THE AA PROPER CUSTOMER SERVICE GOT TO GET MY FRIEND COME OUT TO US NOW ANOTHER 2 HRS 👍👍

[@Colin623]

Does this direct contact with the help centre still apply ? my partner who is Chinese lady was with the AA but they use a digital/menu system, which is difficult for her to navigate through, so she is looking for a breakdown provider that allows her to call direct to a person via the breakdown number ! Thanks.

[@seltaeb9691]

I have RAC cover via Saga car insurance. After 4 clear years I broke down, I rang the Saga breakdown no. & got a voice saying you will be sent a email link, well I don't have data on my phone & expect to SPEAK to someone! It took 75 mins to speak to RAC via my saga home insurance who initially said they couldn't help me & finally relented & connected me. Poor & I won't renew my policy as this is how Saga now operates.

[@colinclarke4285]

I was a member since 1998. .I've been trying to get my renewal sorted for FIVE days ..its now lapsed and can I get anyone to help? ..I keep getting promised a call back and it doesn't come. ..poor service. .I expect better

[@lorettaplunkett9919]

I have been trying since 31/08/2018 to get a resolution to the problem with my vehicle OY59XGO & all they do is come back to me with further silly questions. I'm only dealing with RAC because RAC are the company used by my insurers Aviva who refuse to deal with the problemPrevious experiences with AA & Green Flag could not be faulted. It is looking now as if I will need to take a legal case against them

[@rebeccacharles2325]

If you're with the rac don't bother m8 I've been waiting just over 6hrs to recover my campervan and jetski and then rac say to recover me would cost £780 Don't please don't bother I just hope your on about AA cause I'm going back to them 👍

[@timfly767]

I wouldn't renew with them. I had three different patrols over the past two months. The first was vaguely interested and at least made some effort. The second couldn't be bothered at all, simply telling me to take my car to a garage. The third just bemoaned his lot in life and how unappreciated and overworked he was. I urge everyone to think again before enrolling with RAC.

[@FITZYIS]

i`m a disabled man with various medical conditions and like yourself my car was making a noise , i pulled off the main road and pulled on to a road that wasnt so busy , this was 8pm on sat night , i tried to phone but kept getting the link through the phone to deal with on line , fortunatly i am able to use my phone to carry on with the call out , i too have full breakdown cover home start relay+ ect car hire , you get the idea , well i was waiting 16 and half hours untill i was picked up by a taxi and then another 2 and half hour drive through traffic jams home my car arrived home tues afternoon . the apologies where plenty but my rump and back where just glad to be on a bed , i`d had no food i had half small bottle of water and 3 pieces of gum , after complaining and receiving a written apoplogy i got an offer of £80 compensation , 19hrs of sheer incompetance and i get offered £80 please tell me what you would have said , i am taking legal advice , a billion pound company like the RAC and cant get a recovery truck to the customers , its false advertising for a start , they dont do what it says on the tin

[@seltaeb9691]

I have RAC via Saga car ins. After 4 clear years I broke down & rang the breakdown no. A voice said I will be sent a email link msg, well I don't have any data on my phone & expect to speak to someone, it took 75 mins to get thru via my Saga Home policy! who were reluctant to help me but finally relented. Saga are pretty poor now cutting back on everything, but like you I'm disabled & they just don't care. The RAC patrol came after a small wait & helped fine but if you breakdown you need to speak to a person not emails. I won't renew come Dec either Saga or RAC.

[@Rahmanurrahim1]

6 hours waiting no turned up one of the worst recovery services

[@AdamB786]

I hv RAC membership for last 10 plus years. But last nigh for the first time in my life my car broken down called RAC for on hold for 2 and a half stuck on M1 at 1.30 am. At last gave up and called local recovery company to recover for £180. So paying 120 a yrsr for ten plus years 1200 plus for what. Its better not to hv and recovery cover waste of space. I m cancelling it today at least i am ready for that to call local recovery company when broke down without wasting and f ing money and time.

[@seltaeb9691]

I have RAC via Saga car ins. After 4 clear years I finally broke down & rang breakdown no. to be told I will be sent a email link, well I don't have data on my phone & expect to speak to someone. I finally did after 75mins via my Saga Home ins. who said they couldn't help but finally did. Saga & RAC are pretty poor & this was my first ever help wanted after 5 clear years. Will not renew this year.

[@hughkremlin]

The RAC in Bentley stole my partner's car. She broke down and RAC assist took her car, and after telling her that there was a water pump problem, they told her her car was irrepariable. They then convinced her to sign over a $10,000 VW Jetta to them for $300. They provided her with no reports of the car issue or and documents relating to the sale. They refused only yesterday to provide a single document relating to this scam. Absolute thieves.

[@امامرضاعلیہسلامامامھشتم]

Same happened to me

[@publicartcritic7993]

RAC has systemic issues. My family and I were stranded for over 12 hours. A real second rate company

[@muzaffarhussain6557]

Vehicle was never offered lol

[@muzaffarhussain6557]

The worst breakdown ever -- 45 mins Then 2 hours Then another 2 hours And no one turned up wtf hahahaha lmoa

[@lukestevenson6465]

I'm sorry but I have had terrible experiences with rac, you have a total disregard for people and there safety. if your so sophisticated as you maintain by your own admittance, why can't you give people an accurate time, why can't you be honest! It's ok you sitting there bragging, but it's not the way your doing things, your talking about your absolute maximum potential, when your running at 5 %. I apologise if this seems unfair, but it's 100% genuine, rac have repeatedly offended me, so now it's everyman for himself.

[@rlane63]

Sadly. the only 'happy' RAC customer is one who hasn't broken down yet! I've been let down by the RAC on too many occasions and their broken promises have left me very frustrated. It didn't used to be like this. The RAC still has great patrols but maximises its profits by providing a cut price and overstretched service that regularly fails its customers by leaving them stranded for many hours and even for days. The RAC knows that avoiding their responsibilities results in untold chaos and misery, but undertrained and uncaring call centre staff break promises and let motorists down day in day out. 'Customer care' effectively manage this shambles by using complex terms and conditions and a range of 'cut and pasted' excuses to ignore or dismiss any complaint in any circumstance.