ANGRY Technician! | Customer Really Chapped My a$$ with this one!

[@bigclivedotcom]

I know what's wrong - here's the random component that won't fix the issue because it's not the actual problem and is from an unknown source. But when it doesn't work it's your fault.

[@RainmanRaysRepairs]

He was right about the sound however there were other issues that I found very quickly. Lack of oil in the system a 100% discharge for who knows what length of time and nobody ever discovered if and where the leak was. This is why we diagnose and evaluate systems before throwing parts at them.

[@MrMikey1273]

Dam I was going to comment that maybe he should have it checked out for leaks before throwing money at it but you addressed that. Best of Luck with the guy.

[@7iMPY7]

But the customer is always r i g h t, right?

[@VinchenAdenca]

Hot damn didn't expect to see Clive on this side of KZbin lol. Love watching you make things go 'pop'. Letting people with more experience in the field diagnose issues can be very helpful for your pocketbook in the long run. You don't have to fix everything immediately but you should be aware so you can extend the life of your vehicle. $500 in parts plus labour is better than 8k for a new used vehicle

[@stevejette2329]

@@7iMPY7 Yes, even when wrong.

[@junkyard_kahrs]

‘Hey, want to watch Dune?’ ‘Nah, I’m totally engrossed in this video of a dude changing an AC compressor in an old Crown Vic.’

[@MrKornnugget]

You and me both brother.

[@American_Gunpla]

Same lol

[@chrisfoxwell4128]

The Crown Vic will be much easier to follow.

[@emanuelgaydou9895]

I need that on a tshirt for my wife to know👍

[@dub537h5]

Old Dune>New Dune

[@gb5uq]

I just retired after 45 years in the industry and all I came away with is a dark sense of humor and a very cynical attitude to people, I feel your pain. Great videos Ray thanks for sharing.

[@philipmorgan5050]

Couldn't have said it better, people suck the newer cars are overloaded with stupid shit that just isn't necessary

[@mykleryan5999]

You should have cleared the oil charge in the new compressor PRIOR to engagement of the clutch. All the oil was discharged into the system thus creating high side- high pressure till oil was distributed in the rest of the system . What is usually done is to measure the the amount of oil in compressor . Then split it into parts ,4 oz in compressor 2 oz in accumulator, and 2 oz in the evaporator . Then while in vacuum procedure take a 8mm - 5/16 socket and rotate the clutch plate to clear the compressor heads as.... not to hydro lock the new compressor. This will prematurely damage the internals of the new compressor and shorten the lifespan of it.....

[@6stringgunner511]

😂🤣😅🤣😂 ROTFLMAO 😆!!! GREAT comment!!! I feel your pain brother!!! Have a great weekend!!!

[@saltycreole2673]

As a barber of 42 years I've heard every complaint behind the chair from mechanics to CO'S to salesmrn to waiters to lazy ass government workers. I learned what and what not to say or do to every one of 'em if I wanted good service. Got screwed once or twice anyway but, that's life yeah?

[@jinx0192]

@@philipmorgan5050 like tpms sensor's!

[@rickr530]

That was "flying off the handle?" Dude I wake up and start the day at about that level of agitation. You are a zen master.

[@speed150mph]

It’s really good by any mechanics standards. I call it flying off the handle the second tools start getting thrown, especially if they’re thrown at people

[@eric63377]

Yes I can relate. Example monday mourning Ohio rusty 2015 f150 3.5 turbo failure.. Or better yet 2010 5.4 hole in exhaust manafold on a Monday at 7am😑🤬🤬.

[@eric63377]

@J Hemphill We as Technicians try not to but it seems like every other day they are trying something shady to try and make us do things for free🤬.. So that's why a good bit of customers end of with a novel on ther car.

[@eric63377]

@J Hemphill That's exactly correct. Any corporate shop does not cover their techs. Hence why I don't work for a corporate shop anymore and it's basically in the highest income area of Cols but you still have your 1 off customers every now and again. At home I do the side/performance builds.

[@eric63377]

@J Hemphill It would be nice if I got all that easiness. I get 4-5 (4 corners) a week mainly diags and fix or updates all the way to valve bodies/tcms or anything you can imagine. It was good talking at you lol have a good one. P.S. I will add that these people sometimes won't get it when you tell them hey its time for a new car the $$ of this repair double exceeds the cars value and they still want it done and anything else when it's a complete rust box. (Now that's 💩😑🙄😔).

[@soundmixerporter]

As a business owner, I've never been hesitant to fire a bad client.

[@surveyorslife7638]

Amen.

[@bigpicturethinking5620]

Something every business owner learns at some point along the path.

[@steventrostle1825]

YEP after running a print shop for 35 years I fired just 1 customer after she told me that we would do the impossible or she would stop doing business with us so I ACCOMMODATED her. She pushed me too hard one last time, not surprisingly her business failed.

[@idontno0]

Do you fire a client or let them go? Isn't it more of a mutual thing? Like a lawyer and his client. His client becomes a real pain in the ass, so he says he won't represent him anymore. Is that firing?

[@charlesreid9337]

I'm betting you don't have a lot of business and there's a reason you didn't ppp mention what kind of business. Contractor I'm thinking

[@earnestp.worrell5389]

You know you're getting old when you hurt yourself sleeping.

[@bigsparky8888]

HA!!! SO THATS WHY I W WAKE UP BLEEDING...HAHAHAHA

[@oobaka1967]

Know what I mean, Vern?

[@theyetirulrs]

@ivan schafeldt haven’t you heard, 50 is the new 50!

[@boondocker7964]

Yeah, I know.

[@falcon8553]

How true Earnest. 🤣

[@ralger]

I do DIY and constantly impressed watching professionals do jobs that would take me days of cursing to do a quarter as well , hats off to you sir ☺

[@brad3741]

I didn't go to school for automotive, but was a pretty competent diy when I first started working at a dealership. Within the first few months I realized I knew very little about working on cars, especially diagnosis. Guys like Ray have a wealth of knowledge and experience that takes a long time to build.

[@CynHicks]

@@brad3741 Exactly that. Working on your current "baby" is very different than working on everyone elses current "whatever they call it and treat it like." It's easy to get cocky once you know a particular vehicle in and out and while that knowledge can be usefully applied to others it just won't cut it in a professional environment. Old vehicles, new vehicles; 1000s of them with 1000000000s of different problems. I'm not one myself btw. Which is why I appreciate the good ones so much.

[@michaelshuey9670]

I had my transmission rebuilt in my Honda Accord several years ago and I had it done right and it did include a warranty and cost me $2,000. While I was there someone else with a car exactly like mine came in with a used transmission to put in it and after they put it in his car it didn't work so they pulled it back out and used parts from that transmission and the one originally in the car and got it working but the job ended up costing him almost $1,800. He should have just went ahead and had it rebuilt and he'd had a car that shifts perfectly and would've had a two year warranty like I got. It rarely pays off putting used parts on a car especially if it's something that takes a hell of a lot of work to change. Go ahead and spend the money and have it done right, you won't be sorry. But also do your research on mechanics too cause a bad one can cause all kinds of issues

[@thomasdavison7184]

I'm the same way. I will always do my own wrenching but professional mechanics amaze me.

[@thomasdavison7184]

If he brought the wrong compressor I'd bolt that bitch to whatever it will bolt to...

[@martyb3783]

Great video! Who ever coined the term "The customer is always right" never dealt with customers on a routine basis.

[@gerardjones7881]

you can't win a fight with a customer but I found there were some I didn't want .

[@surferdude4487]

The customer is always right in matters of taste. A lot of people forget that last part. There are some toxic customers that your business will do better without. Just remember that businesses are private property. If you want to tell a customer to get lost, you can back it up.

[@bigtuna9529]

“It only has 3 bolts?” “Ah, weight saving” That quip made me lol!

[@davidvoinier6008]

My grandfather hated working on Chrysler cars. He said they were held together with too many bolts!

[@50_foot_punch99]

@@davidvoinier6008 that's because it was only thing holding them together, Chrysler welds were pretty shit for years until they made robots better at it

[@williamjones4483]

Actually more like money saving. Leaving out one small item such as this leads to tremendous savings to the auto manufacturer but not the buyer.

[@ian_b5518]

"I am in fight or flight mode and I ain't going anywhere" - brilliant!

[@DavidEdwards9801]

Yes !! The adrenaline from being upset numbs your senses for a bit. Notice how the effect wore off as soon as he vented?

[@RockingBro_Frank]

I really enjoy watching you fix your vehicles. I can only imagine the BS you guys have to deal with. I do want to let you know from a customer's perspective someone who doesn't know a lot about repairs. I truly value a mechanic who takes the time to be thorough let me know about any other problems and even sometimes automatically fix them if it doesn't cost them anything to do so.

[@michaelpressman7203]

I understand and I agree some customers are better than others hate to say it all pays the same I dealt with them for years and at the bottom line is it all pays the same the best thing you can do is do the job the best your ability and move on and say see you later bye

[@cullenmiller8170]

HAHAHA. You went from your usual "I'm doing what I'm told do" to cranky angry mechanic that hates his job in under six seconds. 😂😂

[@bhaebe6671]

grow up just a bit, on a bad day, especially when you are videoing.

[@stringbeanrg]

That would have been every day thing with my job before I broke my back

[@williamoneal2763]

When you deal with such stupid customers day in a day out, you just have to “vent” to keep your sanity. You will not understand until you have walked in his shoes so to speak.

[@stringbeanrg]

I have walked in his boots for 30 years between pepboys Firestone and Sears first and foremost truck drivers for 18 years I think drivers that own their trucks are worse than company drivers because they watch and see who knows this trade or not I was one who knew my trade and got things done in half the time most times replacement of entire ac systems under warranty thru freightliner complete care for 70 k miles under new used truck sales of Freightliner and it was free to the owner but they act like their paying for it and those are the ones that fuss the most

[@thomashaley5284]

Hey, I can respect that attitude!

[@UTubeHandlesSuck]

_"I am very, very...perturbed...right now."_ Level with us, Ray- how red-tinted was your vision at that moment? I've been there myself, and I'm guessing pure red light levels myself. I feel ya. 👍

[@Laurelinad]

i guess just shy of the black kind of red

[@shindukess]

Kill Bill ironside siren.

[@petecockett8291]

You sound like Marvin Martian....being very perturbed🤣🤣🤣your patience is unreal!!!

[@sdluam09]

As a mechanic, I love how you say "gravity" every time something falls.

[@ScottSchindewolf]

as a human who has dropped things i love that

[@OgeyTheTerrible]

Yeah, there's so many catchphrases I learned from this channel that I'm unapologetically using from now on.

[@beardsntools]

Yeah I hate it when I drop the stuff, but it happens all the time.

[@Xtino1989X]

So agree lol

[@Xtino1989X]

And prolly the only mechanic video out there where he don’t have to search for a 10mm for a hr n half 🤣🤣🤣

[@alanfenick1103]

Remember the most important rule when dealing with idiots: “Never, Never let them see you sweat or lose it!” From a former ER Psych Nurse.

[@alakani]

Or, really let them see you lose it. From a former.. um.. I've had a lot of different jobs for some reason

[@bluethunder4542]

Who cares if crazy people see you sweat whackado??

[@michaelpressman7203]

I used to use a sledgehammer to take my molds apart because they were rusted and crusted and that's the way it had to be done I ended up losing a rotator cup in my right arm but I got it fixed now but it felt so good when I beat the heck out of that mole I thought all the people that aggravated me

[@saggioculo5386]

My dad was a mechanic for 60 years. Went to school throughout his career to keep up to date on changing technology of new car models. He said what they don't teach is the changing attitudes of of customers...from people who appreciate your knowledge and good work to arrogant, self entitle people who think working on their cars is a privilege.

[@robbirobson7330]

yes that happens in every type of business now, thats why i only work on my own stuff now and quit working a regular job completely

[@inawrocki207]

Yep. It's honestly hilarious how little the average human understands about these basic machines. One pedal means go, the other means stop. That's all they know. Being that ignorant on any subject matter immediately renders your feelings and/or opinions completely moot. I'm not a professional mechanic, I just tinker on the easier stuff myself. I love watching you guys work, seeing your knowledge in action. My brother is a master mechanic and when he helps me on my Jeep, it just blows my mind. He may as well be performing magic. Keep up the good work, Ray.

[@rustyrobinson8027]

Giggity

[@vw5056]

@@robbirobson7330 especially if he works on daily driver run-of-the-mill beaters. Specialize in a premium brand and you'll deal with a premium customer base. The Car Wizard figured this out and stated he does not accept twenty year old thousand dollar cars into his shop.

[@robbirobson7330]

@@vw5056 yes but even the better clients try to screw you over now. Even ten years ago was like that already.

[@kellyx57]

If you're gonna drive an old beater like that, you should be able to DIY most of the repairs. Doesn't seem cost effective to pay somebody to keep it on the road. Seems there's always something going wrong with an older car like that.

[@andy16666]

By the time a car hits 20 years, it's no longer a matter of diagnosing "the problem". There's always deferred maintenance and it becomes an exercise in restoration rather than repair. I've got a '77 Mark V, and it's never just 1 thing. Went to do my brakes, ended up doing control arm bushings, new wheel bearings, rebuilt callipers, new brake hoses, steering coupling, etc..

[@uzaiyaro]

My car is getting on for 20 years old, has getting on for 300,000 on the clock, but underneath, basically all of it is brand new. Funnily, it drives like it’s new. No idea why, I must just be lucky. That is to say, if you don’t defer maintenance, you don’t have laundry lists of problems.

[@cypeman8037]

Couldn’t agree more, there comes a time you either have to do the work yourself or scrap it.

[@andy16666]

@@uzaiyaro Mine is well past 40 years, so I'm basically seeing anything rubber in the engine bay up for replacement. All the vacuum diaphragms needed replacement, and that made a pretty massive difference in performance. Don't get me wrong. It's rust free and is 90% original, but at this age, it's generally a good idea to just replace everything that looks worn in a given system while you're in there. Of course, I live in Canada where no car driven in the winter lasts 20 years. Typical replacement time here is 10-15 years tops. The only reason my Mark is still kicking is that it's never been driven in the rain or with salt on the roads.

[@uzaiyaro]

@@andy16666 you are always going to have parts that expire over time. Your rubber stuff is one of those things. You’ve kinda just gotta suck it up and do it. Materials have improved over the years (or tend to), so bits and pieces may be made better and last longer, but some still require replacement over time. For your suspension bits, chuck polyurethane stuff in. It lasts basically forever, because it’s (very soft and pliable) plastic, not rubber. It can firm things up just a tad, though. The McLaren F1 has stuff like this. Some parts are not only mileage-expired, but time-expired. Even if you haven’t driven the thing an inch, it’s irrelevant, it’s still gotta be replaced. The fuel tanks are one of these, for example.

[@jasonbw3581]

True pro! Even though you had every right to be upset, you still looked after the car when you spotted the Schrader valve that needed some love. PS I'm no mechanic, but got to wonder why you cant charge an extra 0.5 for cool down time, it's the customers ignorance that just needs clearing up, couldn't the front desk explain why the ordering of work is important and his change shouldn't be your problem? Anyway much respect to you Ray and everyone out here watching this awesomeness.

[@Mad-Lad-Chad]

8 months late and I'm certainly no mechanic, but my last job was being the counter guy he talks about a lot (not the specific one he works with, just that same position). And while yes, this is entirely possible and likely far more fair, it would never happen because people won't take responsibility for their actions. The customer would simply refuse to pay it most likely, saying that it's not like they don't have other work they can do while the car cools down. Or would just say "it's not THAT hot!" and insist the technician start anyways. People are disgusting. Customers will almost never appreciate you clearing up their ignorance, and will get confrontational if you attempt to.

[@MrWhitestew]

Tell him you will do it after the hot bits cool off. And don't forget to have a great day!

[@dasteraw]

i would have done that tbh, dont owe that brat nothing.

[@scottmiller3025]

I was a garage mechanic for about 2yrs and I loved when u would tell someone a job called for 2hrs by the book and they would come back in an hour asking why the vehicle isn't done...

[@dave1135]

Had to replace a evaporator, book time was 14 hours. Customer argued with us he wanted it as a will wait, meaning he would wait in the waiting room. We finally convinced him to leave it by giving him a loaner.

[@bullypopful]

Every day of my bloody life

[@sherrodford955]

Why are you stopping doing garage mechanic? I’m wondering

[@scottmiller3025]

@@sherrodford955 at the time the pay sucked and I didn't want robbed by tool trucks that came by the garage, I had basically wrenched on something one way or another for most of my life, it became too much bull, so I just do my own .

[@mikeworkman3593]

@@scottmiller3025 Robbed by tool trucks? That sounds like your fault. You know you can buy tools off amazon, right? I haven't bought off a tool truck in over 5 years. Once you have your basic Snap on ratchets and torque wrenches, the rest can be made in china. If the pay sucked, sounds like you were at some tire shop. I make $67k a year. 4% pay increases each year, in 5 years I'll be making $80k, as a mechanic.

[@torstenpersson5629]

The angry plier is a standard item in (almost) every Swedish household. In Swedish it's "rörtång" (pipe plier).

[@TheHansoost]

In Dutch the general word for pliers is "tang." (Pronounced like "tongue. A "knijptang" (knijppen = to pinch or nip) uses a pincer movement. 2 fairly wide pincers, each in the shape of a half oval (to provide clearance and leverage), when closed come together. Good for pulling nails and pinching things....

[@matthomer1224]

Take breath man, step away and find your internal balance again. Getting angry ends up with you getting clumsy, that's when accidents happen.

[@chriseast6123]

Getting angry Ray just hurts you, just think of this as a different vehicle and a dfferent customer. You will not get so angry. Don't forget, have a great day

[@MrKornnugget]

This is so true. I really messed myself up when I was angry and working on a generator.

[@blueovalfan23]

i've got a warning sticker on my toolbox that say something to the effect of danger flying tools lol.

[@TotallyVeracious]

"antique of a ride"....generous. It's ok to fire customers. I was a dentist for 35 years and it took me awhile, but once I realized that some patients need to be "fired" and go elsewhere my mindset improved dramatically. A demanding chump driving a crown vic with duct tape on the dash sends up red flags to me. Is it worth it getting explosive diarrhea every time you see this guy's name on the schedule? I don't think so

[@teacfan1080]

YOu can only have so much patience with your patients!

[@chuckmarch5552]

I think the cliche "the customer is always right " should be banned from our language. Obviously doesn't apply to automotive mechanics. KUTGW Ray

[@andyruse4670]

@@chuckmarch5552 doesn’t apply to anything. The kind of entitled dickheads who say “the customer is always right” unironically probably aren’t the best customers. The staff isn’t always wrong, which is what that phrase would require. The customer might be right, they might be wrong. They might also be more trouble than they’re worth.

[@ripperace]

“The customer is always right” is a statement made by chucklefucks who’ve never had to deal with the general public. Mechanics in general are always expected to do something for nothing it seems. I work on peoples boats, as I gave up on cars about 20 years ago. But in some instances, boat customers can be WORSE than automotive customers in the way of making demands, and being surprised by cost. I’ve had to cut a couple customers loose in my time, and it doesn’t bother me 15 minutes after they leave. It’s been an invaluable way of thinking. I also won’t use a customer supplied part if they want a warranty. Not only is quality suspect, but you don’t know how many times they’ve brought me stuff that wasn’t even for their application.

[@Wishes890]

@@andyruse4670 True. Those are the ones looking to bend you over to get something they didn't deserve. They are called bullies. I have fired a few in my time. It didn't close me a dime. Your staff see that you respect them enough to make a stand, and the shop attitude improves.

[@jenniferb3266]

I'm amazed at everything mechanics need to know. You guys earn your pay and then some. Congrats!!

[@OverlandOne]

As I am sure you know Ray, using a customer supplied part is a bad thing to do because, if you get it all apart and the part does not fit, or it is a bad part (which is happening a lot these days) then you have to put it all back together and the customer will not want to pay anything for the labor because nothing was fixed. If it is a good part and it does fit but it goes out 3 months from now, the customer will blame you and want it fixed for free even though you told them there is no warranty on this repair. All this makes both you and the customer angry so many shops do not allow this to happen for these reasons. It is like a customer goes into a restaurant and hands the waitress 2 eggs and some bacon and says he wants this cooked but, he is not paying the $5 for the breakfast special, then refuses to pay because the eggs were bad.

[@tarstarkusz]

The worst part is that that oil gauge isn't working. This is like a 17yo car with thousands of hours of idle time (former cop car). A car with 150k miles on it, will have an average of about 2500 (150k/65mph) hours of run time, but being a cop car, you can triple that and more.. Having the oil pressure gauge not working in such an old car with so many hours on it is begging for a total disaster should the oil pressure actually drop.

[@OverlandOne]

@@tarstarkusz IF the oil pressure drops out for some reason, he will know shortly.

[@tarstarkusz]

@@OverlandOne Not in time to keep the engine from seizing.

[@OverlandOne]

@@tarstarkusz That's what I meant...when the engine seizes, he will know the oil pressure must have dropped. That's more accurate than a gauge because gauges fail sometimes, ha ha.

[@danmackintosh6325]

@@OverlandOne Also more use than Ford's "idiot gauge" system. Look at the testing procedure, short the sender wire (note word sender, not sensor) to ground and check for gauge to read normal... Basically it always shows halfway on the gauge until the pressure drops below a certain threshold (5psi? 6?) and then hits the floor...

[@kennythomas1107]

You’re a great mechanic bro..... and smart as hell...... but what tops it all off imo is your attitude and your way of putting people right there with you and explaining every detail of what you’re doing and it’s sooo enjoyable to watch and listen to. You should try opening up new horizons as far as content goes, you would be successful and I’ll put money on it. 💯💯💯👊🏻✌🏼

[@randyporter3491]

I throw a bigger fit over getting a garden hose stuck under a tire, than Ray does over "real" issues ! Ray's anger-release is like meditation compared to mine.

[@Riverrockphotos]

Mine too.

[@jeffsyvertsen]

"I don't always Giggity, but when I do, it's worth it." Truer words could not have been spoken!

[@beebug97]

"I'm in fight or flight mode and I don't feel like going anywhere." This is the mechanic's version of "I'm here to kick ass and drink beer and I'm all out of beer."

[@1gerard47]

What the he'll does that MEAN?

[@DavidEdwards9801]

@@1gerard47 A Fight or Flight response usually refers to a person or creature in a Very stressful situation where they get a sudden rush of adrenaline to either fight off an attacker or run away from danger. beebug97 was just translating that to mechanic speak where there is nowhere to go (no beer) I guess I'll just have to fight this problem.

[@wendull811]

@@DavidEdwards9801 it's also a rip off of a movie quote from the movie "They Live" the quote is actually " I came here to kick ass and chew bubble gum... and I am all out of bubble gum" I am sure the movie ripped it off from another movie but I don't know of any other movie that uses that line.

[@williamjones4483]

My favorite is "Your ass is grass and I'm the lawnmower".

[@NaruSanavai]

@@1gerard47 Basically, he was ready to throw hands.

[@pumpupjam9648]

Wow, am sure you were angry and overwhelmed. If only more people like the way you handled your anger were like you, this world would go a bit more calmer. You did an excellent job (as always) in whatever you do for customers with old vehicles, that are on their last leg. Thank you for doing this video, you got my thumb up for this one!

[@raylansall6764]

Being a mechanic for over 40 years, I feel your pain with some of your customers sometimes… I found that if I just walked away, grit my teeth, said a few nasty words, took a deep breath and then just said to hell with it, dove right in and got it done did the trick. Good for you for putting up with people like that.

[@DevJB]

And he didn't even turn his hat backwards.. Master level.

[@adotintheshark4848]

"I've been here six times and your food has sucked every time". Me: "That means you've been a dufus at least five times" Also: "so what if I can't tell if the car has oil pressure, I want another air conditioner compressor".

[@Z-Ack]

Had a dude tell me that the compressor is what makes the pressure.. called me ignorant, said its in the name com pressure.. lol.. i asked him how he thinks the ac makes cold.. he said the heat exchanger is what does it “ you know that smaller radiator in the front, i know wtf im talking about i graduated witg a masters”. I told him whatever you wish sir ill replace the compressor and make sure its oiled up right.. he said “i just put new oil in it so dont charge me for more”. I really wanted to run the pressure side of the compressor to the oil pressure sensor hole and T it off.. it would have oil pressure then but i dunno if itd blow up like immediately or run until it blows the pistons out the head.. lol..

[@Z-Ack]

Had a dude tell me that the compressor is what makes the pressure.. called me ignorant, said its in the name com pressure.. lol.. i asked him how he thinks the ac makes cold.. he said the heat exchanger is what does it “ you know that smaller radiator in the front, i know wtf im talking about i graduated witg a masters”. I told him whatever you wish sir ill replace the compressor and make sure its oiled up right.. he said “i just put new oil in it so dont charge me for more”. I really wanted to run the pressure side of the compressor to the oil pressure sensor hole and T it off.. it would have oil pressure then but i dunno if itd blow up like immediately or run until it blows the pistons out the head.. lol..

[@kevindavis6042]

We can't fix stupid

[@donaldsmartt8532]

@@kevindavis6042 we can.....but it will hurt 😄

[@kevindavis6042]

@@donaldsmartt8532 them not me

[@vicespiritu]

Quickly becoming my favourite auto repair KZbin channel! You’re awesome!

[@scoutdynamics3272]

I was a mechanic at Precision Tune. One quickly learns that when people have their mechanics horror stories, Mechanics have their customer horror stories

[@2pugman]

When a job just doesn't smell right, toss it.

[@ODST_SSGT]

My old boss told me "its just fine to fire some customers who aren't worth the time to deal with."

[@kfat2290]

My shop owner has one for us. A lady whose been 86ed from every shop in a 10 mile radius. And he took her in. Every day she comes through, it makes my skin crawl.

[@dennyj8650]

Impressed with your patience, endurance and memory - as well as your standards. College was easy compared to what you're doing, Ray!

[@MrPropanePete]

Many decades ago in the late 60's we had a bloke (guy) supply his own complete used long motor to replace the existing motor in his clapped out 1956 FC Holden station wagon (Australian car). He was a very pushy and arrogant bloke, gave us all a hard time, insisted the second hand motor was in "really good nick" so the boss caved in and booked the job in on the condition none of the work would be guaranteed. A filthy dirty motor (they were a straight six and called "grey" motors) arrived on a trailer so we cleaned it up and threw it in. Fired it up and it had more blowby and rattles than a 1920's steam engine. Parked it outside, the owner picked it up at 6pm closing time, paid the bill and drove away. He came back furious the next day but the boss pointed to his signature on the guarantee waiver form. After ten minutes of screaming profanity he stormed off in a fury and we never saw him again. That was the first and last time we ever accepted customer supplied parts.

[@sheridanoleary3017]

Yikes sounds horrible! How long did it take y'all to install the motor? I reckon it took all day or so aye? But more than anything at least you and the lads didn't have to see that bloke again! 😅

[@MrPropanePete]

@@sheridanoleary3017 It only took a day, very straightforward and those cars were very easy to work on. Spent a fair bit of time cleaning everything. It's funny how I remember that job after all these years.

[@Drunk_Karen]

Sooo if I need lets say a rotor, and run down to napa and gives u one still in package u won't accept it?

[@businessbear4076]

@@Drunk_Karen I think most places won't accept customer supplied parts because it could have come from anywhere. If a part is faulty, shops can go back directly to their supplier to sort it out. If customer supplied, the shop can blame the part and the supplier can blame the shop. Customer gets stuck in the middle with no real solution.

[@mikedee8876]

a bad review from a known a$$hole might be good for business....

[@jkurl15]

I am calling it now. He will be back complaining that Ray didn’t fix his car and wants his money back.

[@stringbeanrg]

No warranty on customer supplied parts if it fails file a claim with the vendor who sold it good luck on that one if a junk yard or eBay they will replace the part of defective but any warranty went out the garage door after you paid the bill you got the 5 min 5 feet warranty that expires after the 5 min you leave shop

[@brianbackes4551]

I was thinking the same thing.

[@brnmcc01]

@@stringbeanrg 5 min?? That's generous. I'd give them 30 feet or 30 seconds, whichever comes first. * disclaimer * said warranty period begins when the repairs are completed and invoiced. Failure to pay invoice at time of service does not constitute an extension of the warranty period. No other warranties are given, expressed or implied. /s

[@stringbeanrg]

@@brnmcc01 as many shops I have worked at as a mechanic and a service writer I my self have been thru many a issue of warranty issues as for customer supplied parts most places won't allow that customers supply their own parts for issues with warranty 8f manager approves of that it's labor only on install and if part fails I has to be done again at full price and that was made known prior to the repair

[@ericg4915]

You seem like a nice honest guy, I wish all mechanics were like you

[@terrypyke3562]

Most of are

[@terrypyke3562]

Most us are, unfortunately you will have the good and the not so good in all trades and professions

[@stephenhood2948]

Theres bad in every group of people, find the good ones and stick with them.

[@brucecoleman7412]

Every compressor I’ve ever installed came with paperwork stating that the expansion valve/orfice tube and drier/ accumulator must be replaced along with a system flush for there to be any warranty on the compressor. I sure hope he signed the absolutely no warranty whatsoever clause on the repair order since he didn’t bring enough parts.

[@waleyefish9026]

That's Right!👍

[@Neishy4AGTE]

nobody does that with a compressor change though except the drier.

[@benjaminkline4855]

Not to mention cleaning parallel condensers is nearly impossible

[@garyboardwine3349]

Yep document everthing

[@leebarnes655]

Recent experience with an old car showed that the oil left via the front seal on the worthless compressor and there were none in the system. Suspicious that might be the case, I bought two oil charges at first and used them both with the eBay compressor installed. I had a horrible result in that the AC worked but just a little bit and mostly only good at a stop light. Started changing out orfice tubes and settled on one that would adjust itself and in the process of doing that came to the realization that the system must have had zero oil in it to begin with, so added two more oil charges and overcharged with freon because this was the first year that buick misused the variable displacement compressor concept to make it cool at a stop light due to overheating the condenser to give it outrageous back pressure which only THEN worked the swash plate for more displacement. Probably because it still had a R-12 spring in it instead of one for R134a - just a WAG there. I eventually put an extra two full cans in it so I could have some decent AC running down the road instead of just at the stop lights. And the AC is pretty decent going on three years now. Old compressor was checked for oil and nothing was found, not even a drop.

[@hotsoup1001]

Imagine him going to the doctor. "I want you to remove my left lung, I'm not paying you to diagnose my cough, just do what I tell you."

[@CynHicks]

Did I miss something? I didn't think that the reason for his frustration was simply because the guy showed up with a part that he wanted replaced. IF that was what peed him then I would say he was in the wrong. Do the job, get payed. It's not a guys lung it's a part to a thing he owns.

[@dasteraw]

@@CynHicks he was angry because the costumer gave him wrong information causing him to heat up the car and diagnose another issue before his end of shift, only for the costumer to come back and ask to do other job on the same hot vehicle without paying the shop for the mechanic time, in short he now have to work on a hot car over his shift for an entitled costumer without the shop refusing the work for him since the costumer doesnt wanna pay for the privious bill.

[@CynHicks]

@@dasteraw That's what I thought.

[@gdwnet]

@@CynHicks paid. Not "payed".

[@CynHicks]

@@gdwnet Paid; not "paid." 🙄

[@ey6008]

Ray. I really appreciate your common sense. Humour but keeping it real and sensible as well as educational, it is now an addiction

[@leeswift4967]

You are a very respectful technician, just like retail, assholes everywhere. Go to the grocery store, holy crap. You. Did good Ray, hold your head high.

[@michaelpressman7203]

As I've gotten older I think they're multiplying by

[@darrelladams4188]

People in retail and service keep forgetting the most important part of their job. “The customer is always wrong “., and you have the right to refuse service for any reason.

[@argtv1007]

Right! Keep in mind that most of these arrogant drones are corporate cubicle clowns working hard at cheating you and yours out of money and freedom at the behest of elites. They know nothing and can do less. Make 'em pay for your expertise. When they make it harder ... they pay more.

[@poiu477]

@@argtv1007 Cannot wait for the fall of capitalism

[@garygood6804]

You have tye right to refuse service for any reason...just some reasons for refusal will lead to getting sued. XD

[@tird108]

Why so everyone gets one vehicle and has to wear the same haircut and clothes the world wouldnt be where it is at today if it were without capitalism because people compete to make better products if you have ever been to jail or prison that's literally what communism Is you have option to choose what u wear or what u eat but only limited options.....

[@poiu477]

@@tird108 Some products are currently developed through a capitalist framework, sure, I'd be crazy to ignore that. But honestly, the two fields I'm most familiar with, food and software design, would probably see MORE innovation outside a capitalist model. People would have more time and resources available to hone their craft, and the open source software model clearly shows people are willing to innovate simply out of a desire to improve things.We could have the same amount of luxuries, just produced in a more efficient manner. Like one megapizza shop offering 15 variations of the pizza, instead of having 15 pizza shops all wasting resources and being inefficient you have one. Overhead uses less resources, and service can be improved.

[@charlescrampton5119]

I used to work and race but I have m.s. now and can't do either anymore.. So I just found you and got 1\4 way thru the first vid I watch and said to myself,now here's a guy who enjoys his work,cares about safety and customers! So of course I hit the like,subscribed and have been watching non stop! Thanks for giving me an outlet! Blessings brother!

[@FlyEaglesFly19111]

So people like this are thee reason to do what and how you do. Video is 110% the perfect way to go. No disputing the process in which you have taken. Remember.. don sweat the petty stuff.. just pet the sweaty muff..lol. Have a greatvrest of your day Ray! Thank you for all you do

[@ALEX-xd7ko]

Wow ray you made shot work of that ac pump. That dam upper manifold bolt is a pita . I swear i spent a good hr in the driveway teying to get that dam thing in and out .

[@timothylindsay8486]

I run an independent carquest in Oklahoma. I'm happy to see you using our filters, and buying from omega(a company I use) Keep up the good work

[@coaldigger1998]

Helped my dad work on cars since I was 7 years old Liked it very much. so I went to work at a gas station at 16. By 18 I realized working with public was not for me.

[@fhuber7507]

"I'm not paying for diagnosis, just do this." OK, do exactly what he asked. No diags. And hope it grenades.

[@StephenFasciani]

that’s exactly what Ray said xD

[@leemoore8154]

@@StephenFasciani But if the request was "replace the compressor" and the system was at zero pressure at the beginning, shouldn't it be returned at zero pressure?

[@xephael3485]

@@leemoore8154 yes

[@annasstorybox7906]

That's the same like people going to the doctor with random symptoms and demanding no diagnosis but just some medication that might help if it is that one specific condition but doesn't do a flying flip if it's something else... Commonly happens with people demanding antibiotics as if they magically kill all germs and therefore cure everything that's not a broken bone.

[@tomweir3857]

If the customer knew what the problem was they should have fixed it themselves. Don't have to accept every one that walks in the door either. Protect your reputation and your buisiness will only benefit

[@Streamer687]

Never ever ever.... let any customer change your own shop process... if they DONT like you way of serving the customer.. show them the door stating, "I do quality work here, your obviously looking for a CUT RATE garage, and thats not what my Garage does in any way"

[@MrMattDat]

Kind of refreshing to see you vent a bit. You'll be back to your positive self in no time!

[@micmichaeladflak6373]

Just wanted to share about your wrist.. I have dealt with sharp pain in my right wrist (dominate hand) for thirty years on/off.. Mine gets inflamed from over use and it also feels like a gravel in the joint when I roll it around. I use a wrist brace from the local drug store... the rigid kind that look like a bowling glove. I would wear it at night and when not at work.. you need to let it rest and get the inflammation to subside. My wife also turned me on to a rub/balm. called ARNICA it is sold online and in health / holistic stores. It reduces inflammation and muscle soreness.... I work on my own vehicles and your video showing start to finish what you are doing are of inestimable value the rest of us.... Thank you for the effort and time you invest to share your knowledge and expertise with a DIY wrench turner like me... And remember..... Have a great day.

[@Taz6688]

Tiger balm is good for some relief, just don't rub your eyes after putting it on, or go to the toilet without washing your hands very well.

[@thomashuckaby8867]

Great video, I appreciate your attitude in spite of the frustration of the event. I thank you also for, in spite of all the frustration, you kept the conversation clean. Very interning as well as educational. Good job!

[@funkenstienjones8918]

I love the boss of my garage he just won't install customer parts. To much of a liability, and it never fixes the issue. plus if you get our parts we give a 3 year warranty with every repair. Normally they let us get the part. And that 3/8 quarter inch ratchet is an amazing tool I don't have the bendy head on tho.

[@richardluce775]

As a marine mechanic I always “appreciated” the customer “sourced” starter from the auto store and his “joy” at why I wouldn’t install a bic lighter in an area that was capable of holding explosive fumes.

[@alakani]

What like taping it to the wall?

[@yahwehvii6059]

Are all those starters junk? I had to change one twice cause the first part we got was a dud. I think may have been refurbished parts.

[@wpistol]

Dude deserves a Doctorate in Physics for the many demonstrations of gravity.

[@dustcommander100]

Even when you're mad, you are super entertaining!!!! When you have your own shop (which should be soon IMHO), you could entertain the customers as you repair their vehicles! Hey, you could even have your own playlist going - stuff like "Radar Love", "I Can't Drive 55", "Interstate Love Song"..... Seriously, your ability to handle the situations is amazing. I worked many years in industrial settings, and the Operators rarely knew as much as they thought. I had some pretty crazy suggestions and descriptions of problems. The one that comes to mind first was the Operator telling me the machine "didn't have enough suckage" to handle the chopped fiber coming out......

[@kevinbarry71]

You said the customer wanted the compressor replaced only; so I was surprised to see you recharging the system. Customer has to be specific. Frankly, not surprised by the customers attitude looking at that car

[@mattsunblade367]

Honestly, he probably did it to cover his own ass. I’m pretty sure he said that he was getting no warranty anyway, but imagine how much worse of a crap show this turns into if customer overfills the system on their own and burns out the compressor in a week and then blames shop/him. Plus labor wise they probably charged him for A/C job so all that would be included anyways.

[@kevinbarry71]

@@mattsunblade367 perhaps but refrigerant costs money

[@jwwalker688]

Heck, any job unless procedures are practiced, it'd be all mere quackery.

[@daos3300]

the biggest drawback of working in a service industry - having to constantly deal with other people.

[@davidskinner6765]

Just relax, it's ok . His eBay compressor will last 2 months. Keep up the great work 🤘

[@TL-wy1nk]

Thank you for reaffirming how much human beings suck. I am a psychiatrist, and often say," my auto mechanic gets more respect than I do." One patient even said after treating him for 7yrs that "he isn't even a real doctor" to my office manager.

[@Renee_R343]

I can see that. People really think of a doctor as someone that physically treats you. I wouldn't call a psychiatrist a doctor either in a traditional sense. I get what you do and understand it is difficult and needs a good education and a lot of practice to get good at it. It is a needed service but still too different from a medical doctor.

[@jajupa78]

Thats a him problem not a u problem. U know you're a doctor. He's probably works a 7/11. He couldn't even possibly begin to comprehend what you have achieved. We dont all suck tho, just those that haven't even tried not to...

[@halfassranch8363]

Sounds like you're in the wrong profession.....I mean who would have thought treatment of the mentally ill might be a bit difficult 🤔

[@bratsnite32]

hello ray. enjoy your content just wanted to share a amazon review ( Rainman Ray's angry pliers Reviewed in the United Kingdom on February 5, 2022 Size: 430mmVerified Purchase Rainman Ray is a KZbin auto mechanic's channel. When jobs get really ugly, he pulls out "the angry pliers" and they seemed very effective. So I had to get some and see for myself. They're absolutely ferocious. Massive gripping power with long leverage, far better than the traditional pipe wrench style. )

[@MikeClowder]

I don't know what it is, but we've had a bunch of customers like that over the last month or so. I'd normally assume it's a full moon or something but it's been going on longer than that.

[@slash11lipo]

New subscriber. Love your videos and thank you for being an honest mechanic. There is a huge shortage of great techs like you and hopefully your videos will inspire some of our youth to learn this trade.

[@AntonioClaudioMichael]

Well the Compressor has No oil in it That causes failure that system so bone dry it probably hasn't had ac in a decade lol 😆 🤣 @Rainman Ray's Repairs

[@silicon212]

This all seems so familiar to me ... I have an '05 Vic and I just did a compressor replacement on it, two weeks ago, for the same reason. I also discovered that with a transmission extension (24" 3/8 extension I use for trans work) and a wiggly bit, you can get that bolt for the hoses right through the top.

[@tiller3237]

BTW, gauge cluster, oil sending unit is working. It's a one wire so it's technically a switch. Basically it either is closed or open, you would typically find these on models with "lights" instead of "gauges" but Ford...... Odds are oil change place, customer failed to realize that the police,taxi models have a big oil cooler tube and didn't put enough oil in to close the switch. Could also be consumption as you stated however. Have a great day Ray!

[@SYH653]

The cop Caprices had an honest gauge tied to one pin of the three-pin sender (the other two were a switch for the fuel pump); the civvie models had a 68Ω resistor in the wiring harness to show great pressure (2/3rds sweep IIRC) whenever the engine was running.

[@_Delta_P_]

I just watched the video where you got fired.... I think you are the type of person who LIKES THINGS DONE THE RIGHT WAY and a lot of people take short cuts. I think thats the issue and its not your issue.

[@Bags2723]

Only the third video I've seen but I had to subscribe. Great content! You're obviously a very skilled mechanic that cares about your work. It's not just about the money with you, and In my experience it's hard to find people like that these days. You explain things in a detailed manner that's easy for everyone to understand and I look forward to seeing more. Well done. Ontario, Canada.

[@user-cl5ov9dx5o]

it is never just about the money, but how long would you do this job without it. People with the attitude of mechanics rip you off are the ones that pay the most for repairs. It is a hard truth, but you will get a better price on repairs you cannot do by being a little more respectfuI, The last time I was insulted was by a customer who wanted to save $5 using another mechanic. Understand that if that customer's vehicle had a major problem, they could not afford to fix it. Use to make sure they did when I heard little comments like I hope your repair lasts longer than the last mechanic. Usually that is my choice to be the Last time I worked to repair their vehicle. I have been in the repair business for a long time and most of my customers do NOT ask how much.........All anyone wants is a good repair at a fair price....A good steak at a fair price. Do a good job at anything for a fair price...live happy.

[@airborne63]

See my comment on the 27 October video....where you pulled the dash apart. YOU DID FIX IT. That gauge is either 'on' or 'off'...off being zero and on being the middle of the scale. It is not an oil pressure 'sender', it's a switch.

[@peterromano1911]

Its still not fixed. If you notice in the video, when the ignition is turned off, the needle remains in place and does not go to L.

[@airborne63]

@@peterromano1911 When the engine is running, it's at mid-point..where it's supposed to be. When the engine is turned off, key ON...Key on engine OFF....there is still enough remaining oil pressure to turn the 'sensor' (an on-off SWITCH) on. It goes away after a few minutes, and the needle returns to zero....no pressure. In this video, when he moves the car back into the bay, the needle is where it's supposed to be....mid-point (it never WILL go any higher, that's the design) and when he turns the key OFF...at 1:04 in THIS video, the needle goes to zero....as it's supposed to. It's just connected to a 'pressure or no pressure' SWITCH on the engine. The gauge has two positions.....half-way for pressure....off for no pressure.

[@peterromano1911]

@@airborne63 KOEO there is NO POWER to the cluster. It does not matter if there is pressure or not, the sender and the gauge are electrical, not hydraulic.

[@airborne63]

@@peterromano1911 Key On Engine OFF there IS power to the cluster....and everything else, as well. Otherwise, you just said exactly what I said. The SENDER is on the engine, it is a switch...with the KEY ON, if there is ANY pressure, it turns the switch ON...and the gauge goes to halfway. If there is NO pressure (after a minute or so with the engine off) it goes to zero....with the KEY ON. IT DOES NOT MEASURE OIL PRESSURE....just 'any or none'...on or off.

[@airborne63]

@@peterromano1911 kzbin.info/www/bejne/o2bOd2Cbh7F6b9E KOEO is Key On Engine Off. KOER is Key On Engine Running on Fords. I have the same year of Crown Vic....

[@AntonioClaudioMichael]

There is a reason we do Diagnostics to make sure we actually fix the problem woe at these customers your getting Ray @RainMan Ray's Repairs

[@B.E.Greatful]

The dreaded "oh just one more thing" guy 🤬 those clients drive me insane 🤬 I feel your pain brother

[@stephenrogers4537]

Hello again Ray sometimes people need to sit back relax evaluate their communication skills!🤔🤷

[@dk-bw4gk]

We have a saying at work, "There's never time to do it right the first time but there's always time to do it again".

[@tjbrower]

Unlisted but a good one! ANGRY PLIERS MATCH THE ANGRY TECHNICIAN!

[@NemoConsequentae]

But any relation to the Angry Drummer? kzbin.info/www/bejne/f6W9qpSFodeVbac

[@davidduarte5218]

Nice job as usual Ray. Just wish you had replaced the o ring on suction and discharge ports on compressor those have a tendency to fail and of course the dryer and the orifice tube will probably be an issue but that's all the customer wanted

[@andgate2000]

Im sure ray appreciated that comment.

[@nightdan7096]

The new compressor had o-rings in it at 11:47, but he should have definitely cleaned of the old green o-rings from the manifold lines.

[@captinbeyond]

I admire your mechanical skills as well as your patience. I don't think I could work in any job for the public because I have zero patience for rude people.

[@tjsogmc]

I never change a compressor without also replacing the dryer, expansion valve, and condenser. I've learned my lesson a long time ago, so for me it's all or nothing.

[@aberobinson1]

Learned my lesson too.. if it's not a burn out i can skip the condensor, but if it is the condensor has to be done too. If i change the compressor due to it leaking then I don't do the condensor, but i always do the orifice tube or expansion valve and the dryer

[@tjsogmc]

@@aberobinson1 I don't like replacing the compressor for any reason without doing all the rest of it. The issue is that you never really know what's going on inside of the system until you open it up, and at that point you are committed to the repair. I can get a full AC kit with compressor, dryer, expansion valve, and condenser for only a little bit more than the cost of the compressor by itself. I know it's "more work" to replace the condenser since you have to take the bumper off most modern cars to get to it, but it's worth the extra hour that it takes. And if I replace only the compressor and then find out something else was wrong, I have to do the job over again. If I change everything up front, then I know for certain that the AC will last at least 10 years, possibly more and the customer is happy. I don't work flat-rate anymore. That system encourages short cuts - I'm straight salary and free to do what I want to get the job done. I do the job properly for what the customer agreed to pay, whether or not it takes me an hour or 3 days. I ensure each fitting is absolutely clean, and each O-ring or gasket is properly seated. Although to be honest, doing those "extra" steps only takes a few minutes and can save a hundred hours of headaches. I guess it's a matter of finding the time to do the job right the first time instead of finding the time to do it again a second time. Same idea with everything else like front end work or diagnostics. If I do any front end work that involved removing struts, then new ones are being installed since I already have them out and struts don't cost much. Brakes same way, always new hoses with installing new calipers and rotors, never put old rubber back on the car. It keeps the customer happy and prevents problems later on.

[@JerryEHamby]

He can only do what the customer wants

[@tjsogmc]

@@JerryEHamby thats true, and its why I no longer work for customers or shops like that. I refuse more jobs than I accept nowadays. The liability is simply not worth the money.

[@Scriptorsilentum]

@@tjsogmc not a mechanic. could you explain what liability you would face as a mechanic?

[@aaronbritt2025]

Service writers should say, "no" in this situation. We ALWAYS charge diag. Even if the customers says they know what's wrong. If they don't like it, they can go somewhere else.

[@aaronhall7740]

Too right!

[@r.m.5548]

I would go elsewhere. Plenty of shops that will do free diagnostic.

[@AntonioClaudioMichael]

Customers like this aggrivate all of us Techs Bro @RainMan Ray's Repairs

[@pdschu6599]

Your right wrist is possibly due to tendonitis from use. Try Aleve two twice a day for a few days and see if it is much better.

[@waleyefish9026]

Don't take Aleve for more then a week! It will mess up your KIDNEY function. There's no fix for that...

[@mailmanjoe]

The way that you go about your rant is gold. I liked your analogy about the guy going to the restaurant. Lol

[@horacecomegna335]

I usually find that people of a darker skin color or of an oriental persuasion fail to maintain their vehicles! 25 years experience have shown me this! Now, they’d buy all of the custom rims and tires, window tint, remote starters, security systems, and stereos that our neighbor’s shop could sell! 🤣🤣🤣

[@MrSlientdeath]

reeee to appease the algorithm

[@jessiemae6873]

I'm sure glad you have gravity in the shop. I'd hate to see you using the car lift or a ladder to grab your dropped tools, nuts, bolts, etc. floating near the ceiling🙃.

[@tuloko16]

Every time he drops something reminds me working on army helicopters. When a machanic dropps something, everyone just stopped in place and looked his way. Not only to laugh at his misfortune, but to help and make sure whatever dropped was found. If there was a lost piece of hardware, that aircraft was not fliying until it was found. If it was a tool, any aircraft that mechanic touched would not fly, or be called back until the tool was found. Aircraft can not just pull over on the side of the road when a washer or a tool finds its way to the flight controls of the turbine engine.

[@imagseer]

You explained why you were pi**ed about procedures not being followed, didn't throw a real hissy fit like almost anyone else would have, got on with the job calmly, fixed it and taught us a thing or two about maintaining AC compressors. 1.3M views from it a year later too.

[@matthewrichmond5179]

This is one of those: "Sir, I didn't wake up this morning wanting to be a jackass... But you just pushed my Jackass Button". Keep up the great work and excellent vids.

[@chriswhoop]

This is exactly one good reason why I chose to leave my career as a technician.

[@poppiarlin5612]

And because most shops and dealerships don’t appreciate great mechanics/technicians

[@inawrocki207]

@@poppiarlin5612 Yep. A passionate, skilled mechanic will never see his work appreciated completely. I personally enjoy dipping my car regularly (check out my vids!). When people ask me if I'll do their cars, I say hell no. I will not be held responsible for anything they think is wrong with their car after I touch it. And I'm not even popping the hood to do that work, lol.

[@tommyemler1763]

I was fired for being sick with covid...... But when he told me I was fired I said I thought you would never ask...... And rolled my box the hell out of there.... I've been a tech for 28 years .. happier than I've been in years

[@f62darkstar]

The shop I worked at would NOT install parts supplied by the customer....period....You buy the parts....you put them on.

[@patgibboney8077]

You are a great mechanic, I hope others follow your lead. Nice to see an honest man.

[@Schmitty71]

Man, I could feel the frustration too! Cool of you to share the struggles we all run into. Now, about that ratcheting crow's foot.......yeah, that's on the wish list now! 😄 Had not seen one before. Thanks Ray, much appreciated 🙏

[@brucemadden1626]

was on mine too--just ordered them from Snap-On!!

[@Iknowonlywhatimtaught]

Come on Rainman, You have been chapped before. We all know sometimes people suck! Anyone thinks of going into business should really think of the worst possible torture. Then you will come close to what it will be like😂😂😂😂😂😂

[@jackburnell3209]

I would never pull that compressor, or any other part, until I had the replacement in hand and inspected. It's a mistake to assume that the customer has the right part or a working part. You lucked out.

[@catwoman2596]

Not his problem...

[@TheChosenTarnishedQc]

watching this video made me realise how human mecanics really are. It makes me wanna go buy some donuts for the whole garage I usally go to just to thank them for the good service I always get.

[@TheMiKeOfAllTrades]

You should! Won't even cost you $20 for a dozen, and you'll make their day.

[@jajupa78]

Get something healthier we definitely don't need doughnuts.)

[@Carlitosway211]

I love when they bring their own parts and say they're not paying for diag. Ok bub. 185/hr, cash money, no invoice, no warranty.

[@ThisIsStartingToAnnoyMe]

When I worked in a doctors office, a lady came in one day for her first visit. I went in with the doctor. She started giving her whole life history and every doctor she had been to, which were all crooks and charlatans, one by one. The was about 80 years old and had multiple complaints, all of which were made worse by bad doctors. My doctor listened quietly to her for about 15 minutes (a long time anyway). Then, he interrupted her and said: "I went to the same school and read the same books as those other doctors. I don't think I will be able to help you." and walked out. It was amazing how fast she backtracked, following him down the hall, apologizing, saying she didn't mean "him". He accepted her as a patient, and in the end she became a regular, and fairly pleasant, patient. Nothing ever completely satisfied her though. True story.

[@oldmaninthecave]

In any business, but especially in automotive repair, one of the best things you can do for your business is fire certain customers. There is never enough profit from some customers to offset the aggravation and risk of working on their crap, and when I was in the business I would refuse to install parts purchased elsewhere. When things go south it's never a bad part, it's always the installer's fault.

[@russell4370]

Welcome to the real world, Ray ! This is why they have psychologist, as they say the customer is always right, especially those who are clueless, it's like putting transmission fluid in the windshield washer tank, take deep breathing in and out ~ were all on your side , it's a crazy world out there these days 😜

[@ricbarker4829]

Whenever we change a compressor, especially one that is making a noise and has no oil, we flush the system prior to fitting the new compressor. 9 times out of 10, we get metal. If you don't flush the system, this metal will definitely effect the lifespan of your shiny new compressor.....considerably. It is also a good time to replace the dryer and T valve.

[@chadblechinger5746]

And the chassis,block, engine frame,engine, tires, windows, valve stems, and springs, wipers, antenna, power center/box train and locks, gas cap, etc

[@Watchout1010]

Orafice tube??

[@ricbarker4829]

@@chadblechinger5746 Does your drivel have a point?

[@chadblechinger5746]

@@ricbarker4829 yes

[@ricbarker4829]

@@chadblechinger5746 Wrong answer.