Ray-Ban Meta Glasses | Battery Dead

In this video, I share my experience with the Ray-Ban Meta smart glasses, which unfortunately ran into a battery issue just under a month of use. I demonstrate the problem - the glasses only power on when inside the case and connected to the Meta app, but the LED turns off the moment they are removed from the case. Ray-Ban is sending a return label and box for me to send the glasses back in exchange for a replacement. I'll be documenting and sharing the entire replacement process, from shipping back the defective pair to receiving and unboxing the new one. Join me on this journey, and let's find out how well Ray-Ban handles their warranty service!

[@AVAutoTech]

Rayban 10$ Referal link: ray-ban.mention-me.com/m/ol/qo1nx-avinash-bunga

[@crazytom]

When they are in the case, the power pins are getting their voltage from the battery in the case. When you remove them, the power from the battery in the glasses has failed probably because of a failure in the BMS or you left them discharged for too long and the cell fell below li-ion lower cut-off voltage. I don't beleive the battery is an FRU, but it would be easy to fix if you can get at it.

[@skjain2]

thanks for this. When they were working did you like them / find them useful?

[@AVAutoTech]

Yes I just love them! It’s definitely worth the investment if you like tech!

[@robobass25]

Can you have the glasses in the case wile it’s charging?

[@AVAutoTech]

Yes absolutely 👍🏽

[@yardencohen3913]

can you update about the process of shipping it back to them for a repair? I need to ship mine as well and I'm struggling with it.. can you explain the process? whom did you contact with and how does it go?

[@AVAutoTech]

I went to my order page and contacted support, I’ll post my updated video tomorrow.

[@AVAutoTech]

Did you call the customer support team? They will email you the return label 🏷️ Ray-ban Customer Support 866-472-9226 Monday - Friday 8:30 AM - 5:30 PM Saturday 9:00 AM - 5:30 PM www.ray-ban.com/usa/contact-us

[@xavisallent]

@@AVAutoTech Can you update us on the process please? I'm in the same situation

[@AVAutoTech]

@@xavisallent call customer support team, They will email you the return label Once you get the email, pack it in the box 📦 and send it back to RayBan. Ray-ban Customer Support 866-472-9226 Monday - Friday 8:30 AM - 5:30 PM Saturday 9:00 AM - 5:30 PM www.ray-ban.com/usa/contact-us

[@autosheen]

@@AVAutoTech Rayban gave me a $600 code to replace mines.

[@vstroh]

Where to send them for repair? I can't find the right contacts. My battery stopped working too.

[@AVAutoTech]

call customer support team. Ray-ban Customer Support 866-472-9226 Monday - Friday 8:30 AM - 5:30 PM Saturday 9:00 AM - 5:30 PM www.ray-ban.com/usa/contact-us

[@user-zb8jd2xi8w]

me too

[@AVAutoTech]

@@user-zb8jd2xi8w did it get fixed ?