Recovering data from a Samsung phone with sudden death or hung on boot - An easy method!

[@alleycat300669]

Im so glad you are uploading content again, just love the way you are as a person, calm collected and a really nice chap !

[@DanKies-ii7nt]

Your antics add so much to your videos. I love how you make everything look so darn easy. Keep on making these awesome videos.

[@zytechnology]

Always good to see a real technician an not a parts swapper !!! 😊 Thank you for sharing !

[@joseph_donovan]

Phew! An edge-of-the-seat scary movie! But what an outcome! What a finale! What a feast of the finest master in the business showing us his ineluctable searing skills! Loved it! Bravo!

[@oscarleite7109]

I'm so glad KZbin recommended me to watch one your videos! Since then, I can't stop to watch them all, one by one :-)! I spent 15 years working as an HW developer but working at a mobile phone scale (and most of the time WITHOUT the schematic) is a completely different level! My greatest respect for your work while keeping that marvellous professionalism, sense of humor... and the sun glasses on your head!! 👏

[@ststele]

Thank you! I really appreciate the compliments. The sun glasses are necessary even if they're not over my eyes. Lol 😂

[@rickkamp2]

Always great to learn more about Samsung phones and repairs! You are a miracle worker 🙂

[@allanmowz]

Big fan of not having hundreds of GB kept on a phone. 'Cause you know at that size most people aren't going to take the long amount of time to do regular backups. I learnt this same lesson the fun way back in the day when 300GB HDD was a top spec pc drive and it died within the first year taking a full 300GB of my uncopied video editing and personal data with it. Uncopied because of the amount of time it would take to copy on those old drives, and the fact I had more data than available space. Your recovery escapades impress me with the amount of stuff that can be bypassed to get what you need out of it. Side note, I got decent at recovering data off dying mechanical HDDs for friends in software, including 500GB of family photos after a head crash.

[@ststele]

Thank you! Yes, I have a hard time falling asleep if I know my phone hasn't been backed up since having anything I wanted to keep saved on it.

[@theultimateriptide5184]

my A72 has the same problem kinda but what was happening was that everytime i tried to restart or open it it just pops up random pixels like the whole screen is just a mumbo jumbo of pixels then it just stopped opening and it wasnt recognized by my laptop when it did open and it instead just said "other"

[@ARI-og5ze]

I enjoy watching everything u post never regret ❤ all love from Algeria 🇩🇿

[@VCCBoardRepairs]

That's funny you posted this, as I literally posted a video of the same model & same issue, although I followed a different technique, which involved reballing UFS. I'll have to give this a try on my next one.

[@ststele]

Its crazy how widespread these faults are! For the dead ones, if I get ~150mA without USB connect, I go for RAM/CPU. If it's detected as Qualcomm device, I go for flash memory -- those normally have some level of physical damage tho. The last one I did had the flash memory physically pulled from the board from being hit with something!

[@VCCBoardRepairs]

@@ststele Haha yeah, I get these on a regular basis, along with S7's dealing with the same problem

[@mecyanned]

Hey man, do you have schematics for an s21 ultra g998B

[@haakmeer]

a great job again, you are the Phone master

[@ststele]

Thank you!

[@RG6Snipers]

How are you backing up the filesystem?

[@nightsaber2272]

It seems that current meter like small oscillograph that shows current in graph mode and volts in digits.

[@godsownlunatics9650]

how much do you charge to recover data off a Motorola XT2052-1? I might have a picture of my build. it is all I want or need of my once toilet sunk phone. its bin on dry land 3 years now so as far as water goes, there is none...I've tried local repair shops they refuse to even acknowledge me its like I m a ghost

[@josephking6515]

You have magic hands Jason. 👍👍 I used to 💩bricks when flashing the BIOS on desktop machines 30 years ago so I can feel what you are going through. I massively reduced the callouses caused by those bricks and purchased a UPS just for flashing. Why do idiots not backup their critical data so this crap doesn't happen. I have nothing on my phone that I can't afford to lose. When I ran my own IT business I used to have *four* backup onto different media. Yeah I was a paranoid basturd but once I did have three of those four backups fail and I was cacking myself while I was restoring the last option. *Thank You* for the video. Must be a pain having to lose your workbench for so long while the backup is happening.

[@kennethpaulcalangi4122]

I'm just curious, would electro magnetic intereference have any negative effect on iPhone's wireless charging? and would an iPhone like the XR work normally even without the chaging coil connected?

[@zialicious86]

can you help me with my Samsung note 20, the battery was swollen and since then it cannot re-open, even after changing battery, now the shop says need to change motherboard but i cant afford to loose any data in the phone. i am willing to pay :(

[@MaxReckless99]

great video and helpfull. but how much something like this cost the customer ?

[@allenulrich3023]

What is the device called that you use to charge with graph looking for something similar to that thanks!

[@08_crown_vic]

is it possible to access the drive of the phone without it powering on? my s22 ultra was going in a loop and now when it finally powers on it doesn't want to unlock, and when it finally does unlock, the apps don't start which means no access to files etc... and the PC doesn't read it as a drive like it regularly does

[@nodoubt46able]

same question

[@Rtube-b1l]

Hello , Simon from Australia. I just started watching your videos recently. I have a FLIR Ocean Scout Thermal scope and I can’t find anyone to fix it. It stopped charging and Flir in Australia had a look and said that it isn’t the battery. Unfortunately they didn’t have your skill set . Do you have any contacts in Australia that can fix my Thermal Scope ?

[@onesnxeroz]

Succes recovered some photos from my S10 after phone got sunk in the sea. Respect man

[@bdy5678]

hello, what software do you use to copy the data ?

[@RK_MOBILE_REPAIR]

amazing work👏 , learned something new today !! 😍

[@Swenser]

I got one where back came off real easy and no other evidence to suggest its been opened. Think glue just degraded. I'm trying to replace s5200 but keep getting short show after soldering aliexpress replacement chip in place. Am I crap at soldering or many s5200 faulty reballs chips from Ali being sold?

[@ststele]

Hmmm, I'm not sure which component s5200 is! I hope you get it working.

[@Swenser]

@@ststele s5200 is pmic on S10 plus. I got hold of a working motherboard so will practice soldering a s5200 from Ali. If it goes faulty I'll resolder the original chip and see if I can see what's going on. My crap soldering or Dodgy ics. Would like to do more electronics but got other crap going on. Such is life. Thanks for sharing expertise and the odd silly joke.

[@joelkist6493]

You sir are a magician... Nice job!

[@ststele]

Thank you!

[@kuripotech461]

That means reballing could be just a 50/50 percent chance of saving your phone data?

[@rokiedecentra9656]

i have noticed it consistently, old phones run very hot. My LG G6 which i retired a few years ago also ran very hot just before i stopped using it. Currently on a Huawei P30 which is kinda old now but it is yet to have the same issue

[@mils232]

Hey awesome videos. I have an s22 ultra that doesn’t even turn on after u took it to 2 repair shops. Do you think you can fix it or at least swap the chips to get my data off. Idk if the nand chip failed or something else. I have called many places and no one does what you do and most repair shops say they can’t fix it. One tried and I think messed it up more. Please help.

[@cdt1983]

Really enjoy you videos. I have a Samsung s22 that boots to the "Phone is loading..." screen but won't proceed any further. Have you seen this? Any tips?

[@mogwopjr]

is there any way to capture a block level image of the storage on these S10's? I am looking for a way to gather a raw image for potential data carving. pardon me if this doesn't make sense for this type of storage. had a friend factory reset "accidentally" and looking to get anything back if possible. i carved the microSD and managed to get a bunch of photos back, of course some were corrupted but better than nothing. hoping something similar might be possible with the onboard storage but i know nothing about UFS yet.

[@ststele]

Honestly, I'm not sure! On older models I could use dd and make a full image of the emmc. I only have old hardware and haven't tried on newer models though - I've just heard that you can't. I've always thought UFS was just a different filesystem/format. I suspect it could still be read directly but is encrypted. I may be misunderstanding tho!

[@mogwopjr]

​@@ststele Thanks for the response! That's been my experience with the S10 and UFS as well - "oh, its UFS? Yah you can't" On most devices, even if the device is dead, I can recover the image by pulling the emmc and just using dd to capture an image of it. I kind of gave up on this S10 - the device is still 100% functional and my rule #1 is "don't make it worse", so I'll sit on it for a while longer till I look for a solution. If I find something I'll report back ;) Thanks for the fantastic content too!

[@RG6Snipers]

Not without forensic tools or the phone being rooted. It has file based encryption (FBE).

[@CM-ng4sf]

How can I contact you for my phone?

[@abdulwahidpopal]

Hello i hope you doing well my question is here. If every phone have the same problem we can solve the problem with this way.or no it’s defense please let me know.

[@TboneLoyal]

Do you have training videos? I would subscribe or purchase those. For in depth.

[@eyalyagendanino8906]

What is user file's?

[@fabrepariphone5739]

Hello, very good video as always. Small question of curiosity, can you tell me, how you fixed the microscope arm directly on your desk, I would like to do an identical installation;)

[@davebonney5210]

Hi a good little usb meter with a current and volt graph is makerfire N20

[@CantPickTheNameIwant]

Yesterday, I got the same signs on Galaxy A32: total freeze with strange noise for about 45 seconds then the phone became flat dead. I gave it to the service center, will see what they gonna do

[@GregM]

what if you put the phone on a warming/heat plate at low temp to keep the phone warm enough?

[@ststele]

It may work! I'm always worried about getting everything else hot. I can live with baking the board. :-)

[@mistab-nice4933]

Can I send my iPhone 12 to you for water damage?

[@daviduzdil5417]

This kind of issue i’ve met recently on Xiaomi POCO X3/X3pro. For data backup I have had to do same think as you. When i got phone to boot, cpu with ram on top was hot AF…so i temporarily put thermalpad with heathsink on top of ram…after that i was able to do full 64gb backup

[@safiullahrahimi7261]

Nice work. By the way, I have an A53. Samsung has the same problem how you can help me with that.

[@mrsemifixit]

Do you do the PC backup using the backup made on the sd card?

[@ststele]

No, it's a separate backup that usually forces me to update smart switch on the phone before it will run.

[@mrsemifixit]

@@ststele Oh so you have to make sure the phone stays on long enough for that backup as well?

[@ItsNotRaphi]

Hi. Can you recommend a good power supply? I also want to do repairs but I am missing a Power Supply. And sorry I didn't comment on the last Videos but I had a brain injury.

[@ststele]

Hello, I hope you are healing good. No worries on not commenting. It's completely ok! 🙏 For DC power supply even cheap ones work pretty good. I think I spent around $60 on the one that got me started! I don't have a good recommendation though as I haven't used anything different for a long time! Mine now is a Siglent SPD3303X-E but is really more than is needed for those repairs. I appreciate you watching!

[@ItsNotRaphi]

@@ststele Thank you

[@LVCMS]

KZbin algorithm didn't recommend your last two videos. It has been serving up other videos. Weird

[@ststele]

Probably caused by me not posting consistently and having less flashy content. :-)

[@svetlinbarzev9110]

Great video! :) I come across a lot of samsungs lately, different models but about five years old like this one, never opened but the adhesive has lost its strength and they open just like this one.

[@CrazyMan_Engineer]

I had an s8 last 2 weeks from provider die overnight while fast charging. had to buy one with a broken screen to be able to fix it so i could use phone service.

[@andythomas7931]

Wow that was fun to watch thank you very much indeed!

[@amundson1942]

I back up my iPhone once a week. Would this eliminate the back up work you're going though? Great Video!

[@prathmeshdk]

I had one plus 7t. Used for more than 4 years. It had the same issue of CPU & ram. I initially tried to flash it via my laptop and lost all the data unknowingly (It was stuck on boot logo). And lateron I sent it to repair it to local repair shop. Local shop reballed the ram and CPU and it worked for couple of days. Again sent back to same shop, they repaired it again in the warranty and the phone died in the same way. I noticed after repairing the phone was getting extremely hot while doing simple tasks of browsing internet, watching videos,etc. so learned that reballing doesn't work with almost any android devices...

[@ststele]

I've reballed tons of these (some after accidently overheating while trying this workaround) but many of them don't last. Some go directly back to the same problem just moments after getting the backups!

[@warriorplutotrent3827]

So at this point you replace the chip? ​@@ststele

[@phoenixmobile74]

Hai am from India tamilnadu am also have mobile shop u r my inspiration can you put video for what are the tools ur ursing

[@MrPnew1]

All Jason's tools are in the video description

[@ozgard7035]

Good Job Sir! please make more samsung videos ❤

[@dadihe9947]

Same thing just happened to my Samsung😢 Same request here, would want a approximate price if possible cuz I’m really thinking about mail-in my phone to you

[@chosipian]

Genius!!! Nice job

[@_Initial_D_Universe]

@16.24 "49 jigabytes" 😂😋

[@mrbjop9810]

Same video was done by vcc board repair 2 days ago what a coincidence 😮😮

[@ststele]

Yikes! This video was recorded in February! Took me this long to make time to get it posted. More videos coming that are recent tho. Will be easy to tell by the new monitor added to the bench. :-)

[@MrPnew1]

@@ststele always one step ahead of Jesse 😂 sorry Jesse, you guys can duke it out (two of the best phone techs on KZbin)

[@Tim.Stotelmeyer]

Thanks for the video. I did not know my Samsung phone had a backup feature like Smart Switch. I'll be using if from now on.

[@Payder]

It makes switching phones really easy, too

[@ststele]

You're welcome! Yes, I really like Smart Switch for migrating to a new phone.

[@UserUser-ww2nj]

@@ststele Oneplus has a similar app

[@Green_House]

Great work ! ! !

[@Dutch_off_grid_homesteading]

Heya, very nice that you got all the data of of that foon. have heart that galaxy has more of this kind of problems but I'm not sure if this is true

[@ststele]

Hey, thanks! It's difficult to say if spontaneous Galaxy phone failure is more common than iPhone. I see a lot of both! Many Samsung phones come in with this exact problem though.

[@linedancer111]

Wow you are good at your job!

[@ststele]

Thank u!

[@dhavaltikariya3020]

Sir try to CPU and Ram reball and make video put it in you tube

[@ststele]

I normally do RAM first and if no difference then CPU + RAM again. I find these much easier than iPhone CPUs!

[@dhavaltikariya3020]

@@ststele ok I think is the permanent solution

[@rickchowsr2532]

I have apple so…. lol Great vid Jason 👊🏼

[@ststele]

Thanks! I can count on one hand the number of times I've ever did something similar to get data from an Apple device! iPhone 6 series I can recall adding a big ole aluminum heatsink to the CPU to keep it cool enough to get data. These Samsung phones just wanna be hot! 🔥

[@baghdadiabdellatif1581]

Great work

[@75hilmar]

I was already thinking the bet for a cpu soldering problem would be an oddly specific and very lucky case 😂

[@SCL_ELETRONICS]

Bravo, Jason👏👏👏👏 I hope you got to Eat your Popcorn before the butter solidified!!!

[@ststele]

Oh I did! It was cold tho. :-)

[@mechsupernova]

I have a 512gb Samsung and I'm using like 450gb of it🤣 good thing is I have a program that saves 90% of it to my Google drive and all my pictures are backed up by Google photos. The only thing that I have to manually backup is text messages and call logs and Google might be automatically doing that now, I'm not sure.

[@andyvitz]

By the way, thought I'd Bring this up sometime. Sometimes it's things that have been put on the phone. That caused this problem, especially Samsung's. OK so you might want to scan to see if there's anything in the back up. That's gonna cause problems for the new device, for an example. I have a friend that keeps Restoring from his older device and all it does is cause his newer device not to charge unless it's shut off and then plug in and then turn back on and happens to every single device.He has because he doesn't pay attention to it.'s something that he actually has them back up so this Crashing. Issue might happen to the new one too if it's something that's in.The actual store it's causing the problem

[@rachaelarsenal]

I have the same issue on galaxy S9, but my phone is detected as Qualcomm device on PC. I guess i'll be baking the flash memory :D

[@hawaiisidecar]

Hey bro I hope all is well with you!

[@ststele]

Hey thanks, you too!

[@ronlevin2339]

data recovery for Android is a rare thing. You have backup set up automatically, as soon as it connected to Wi-Fi it to backup , specially when charging. The only reason when android will not have backup when you do not have enough space in a cloud. This is one of the reason when I preferer android for IOS.

[@ststele]

I think Android users are more data conscious - They tend to be more mindful of backups! That's not saying that many Apple users are too though. 🙂

[@XENONPLASMA]

Could it be the battery? Samsung is famous or infamous for using badly manufactured batteries. Didn't Samsung get sued for bad batteries awhile back?

[@ststele]

I think they may be at least one reason phones are arriving here with HAZMAT Surface Transportation Only stickers now!

[@johnh1192]

Nice job! -now I want popcorn,,,

[@jackyho5949]

RAM problem

[@ststele]

I think you may be right!

[@DEADPOOL-fm1bz]

you are the best

[@cool-jd8hg]

It really sucks knowing a phone can die either because of its flash memory, cpu or ram, yet they stop including a sd card slot to make you pay for cloud storage

[@abiaslaurian9331]

These phones are always very hot you should not worry about it just reball the CPU then booom... even you swap with different board it will remain being hot as hell....

[@abdiamin8987]

I will not last long it is better to reball Cpu and ufs❤

[@darkscreenwithadeepvoice7313]

I wish I could send my mom’s phone to you all our picture , our memories was in this phone

[@Ed31003]

YEAH!!! 😁😁

[@hammerfallrex]

damn you just gave me the problem i had on my own S10e that died today

[@ststele]

@@hammerfallrex this is VERY common on S10e!

[@dashingriggs]

@@ststele Dang, that sucks. Just encountered this exact (or one very similar) problem this morning actually. I was on a call with my friend and looked up somethign on the firefox browser and it just froze and played a high pitch sound. It didn't shut off on it's own, but instead I held down the power button to shut it off. looking on how to open recovery mode, I found "SS RDX" and it showed two errors, being "CPU HANG," and something along the lines of "TEM AUTH" (I can't exactly remember what the error was since it seemed to random when it happened" Also I got it to go into the download mode and also (more rarely,) I figured how to get into the recovery mode. I haven't gotten to reset the phone since I would really love some advice to see if there's any possible way to keep the pictures before doing anything like resetting it. While I very much wish it is a software issue, it probably is a hardware issue. It sounds like it'll be more money than it would cost to get a new phone, so it sounds like I'm gonna have to lose all the memories i've had on it. I've had the phone for two years after getting it refurbished from backmarket. And no, the warranty was only a year long which also sucks. Would it be worth taking this phone to a repair shop? Or should I part it out or something similar? since the screen is almost perfect besides a single very small dot of a scratch that's below the screen protector. If I part it out, I could probably sell the parts to help pay for a new phone. The phone cost like 140 bucks when i got it, if that helps.

[@Swenser]

Im guessing you do other work for money? Surely repairs slowing down because of obvious reasons. With cloud backups becoming popular and phones cheap as chips I'm amazed.

[@ststele]

No, full time at this bench! The repairs have gotten a lot more difficult but are still pretty steady. It is a struggle to charge reasonable prices though.

[@sunflowers6612]

👍👍

[@BWRMGR]

nice

[@thaiexodus2916]

Tech here. Just to mention. I had an exotic Panasonic sound system that has the exact same symptoms, hot kept warm it worked etc etc. Turned out to be..................... a capacitor. Intermittent break-over that went off due to thermal shock. Kept at steady temp it was fine. I shotgunned all the caps, around 50, and happy customer. And bench tested each cap. Heat and freeze spray revealed the culprit.

[@ststele]

Many times in this case when I start removing RAM/CPU I've wondered, "oh man, what if it's just a cap someqhwre!?". 😁

[@thaiexodus2916]

@@ststele I think of those ceramic caps as along the same lines of a (maybe) cold solder joint. Thermal screw up waiting to happen. Freeze spray can be your best friend when searching for as intermittent. Or a heat camera. The old 'Can't fix something that isn't broken' headache. With that Panasonic I mentioned, the offending cap was such a sweetheart. When it blipped it took two $85 output transistors with it. Worked fine on the bench for hours, then WHAM. Class A bias assured major catastrophic destruction.

[@josephchileshe2356]

Thumbs up 👍,

[@bobspurloc]

or it can be like iphones where everytime an ios release comes the phone mysteriously runs hotter... ive experienced that so many times that I can say without a doubt apple does it on purpose to trick you into updating the ios. i lug around at min 2 iphones all day and both exhibited this behavior many times in the past

[@Foxx_69]

Nice 👍. Kiss rule. Best kind

[@CezarPokorski-x2q]

"Easy method"... NOPE.

[@καΝενας-δ6λ]

next time use thermal pads to keep it alive

[@xephael3485]

Repairing an S10 is like repairing a raspberry pi2... Its pointless

[@1RebelDog1]

Data...

[@aceace5457]

lol good to see you jason , i watched your video although i watched loads and loads lol still interesting lol why dont the people buy new phones out there lol

[@ststele]

Hey good to see you too! I'd be happy to see people backing up their phones! Even the new ones. :-)

[@aceace5457]

@@ststele mines never left the charger only when i go out to get some milk lol

[@aceace5457]

@@ststele lol not everyone knows about how to back it up , ermmmm why dont we try tell them and charge them for it lol.