Rental Car Co Charged Woman for Driving 22,000 Miles in 3 Days

It wasn't Hertz!
www.lehtoslaw.com

[@Meh-j9s]

She had to drive over 300 mph for 72 hours straight. She’s the greatest driver ever

[@cmorris9494]

And on a lot of something

[@Meh-j9s]

@@cmorris9494 enough cocaine and a jet fuel. Drink the jet fuel and out the coke in gas tank. You win the Indy 500

[@SeanPat1001]

She might be able to do it but I’m pretty sure the car can’t.

[@muhdiversity7409]

Probably "the greatest dancer" too. Sister Sledge have a song by that name.

[@callak_9974]

Impressive since that's not including oil changes, refueling, tire replacement. And various other required maintenance.

[@mrbob4u495]

This is why I always takes pictures of the car when I pick it up AND when I drop it off.

[@hughmccurdy3348]

Correctly engineered software would have automatically rejected the incoming data for being outside the reasonable range.

[@charleshines5700]

Usually Hertz has been the rental company getting the crazy stories that make you ask WTF!

[@sistakia33]

Love how they “can’t” do anything about it until the media becomes involved! Suddenly a little bad press and then solutions seem to fall from the sky! 😂

[@TheCpadron19]

I deliver instacart for a living, and I couldn't even go that many miles in 3 days.

[@RyanGralinski]

22k on a yukon without doing an oil change, definitely needs a motor now

[@michaelslee4336]

Always use your phone to video the condition of the car by doing a walk around and also if doing a non person drop off.

[@theodoreolson8529]

2:45 Only 91% of the earth's circumference. What an underachiever.

[@XtreeM_FaiL]

You can't drive fast on water.

[@theodoreolson8529]

@@XtreeM_FaiL Oh...that.

[@tyree9055]

I know. She could've been a record-breaker! 🤯😳🤷🤦

[@timothyjohnson6258]

A slacker for sure.

[@vipervidsgamingplus5723]

Should have just found an extra gear. I mean, it's not like that hard.

[@knghtbrd]

The problems this woman had were entirely deliberate. Because for Avis, this wasn't a problem until she got through to the news.

[@anthonyegreene]

She should have told customer service that the company claims she drove the truck at over 300mph for 72hrs straight. Don't talk about the miles. Talk about the speed. That's more obviously impossible.

[@Awalker5000]

Reminds me of a time where I rented a car, I checked and looked over the car, it had some weather damage (dents caused by hail). I had them sign a piece of paper (rental employee and the shift manager) saying I wasn't responsible before I took the car off the lot and placed it in the file. I returned the car, sure enough, they tried to blame me for the damage. I showed them the signed piece of paper, that 'shut them up', and left. They tried to fine me over 6500 dollars..

[@johniwan1]

When I pickup I ALWAYS make them note even the smallest ding/scratch/booger because of that same issue!

[@gregbrunner599]

I video record the entire car with the worker in view of camera. They never gave me a problem when returning

[@DavidRavenMoon]

I bet they do that all the time.

[@liwojenkins]

@@gregbrunner599 Yup, me too! Who is renting a car but doesn't have a cellphone? People take films and pictures of trivial things al the time, why not protect yourself?

[@frotoe9289]

Rent a Lambo, say, and you'll find the rental company themself often doing that video walkthrough. "Tires are pristine, no scratches on wheels, bumpers are perfect, lights are perfect, etc, etc" Come back with the slightest hairline anything on any part of the car and you learn just how much parts for a Lamborghini cost.

[@kennethwilson4316]

333 mph, no slowing, stopping, no food drinks or bathroom breaks? You would have to drive 400 mph to make up this time. No speeding tickets?

[@callak_9974]

What cop could catch her though? And any road block she might not be able to react in time either without a catastrophic and deadly accident.

[@TheLuceon]

You would have to get caught to get a ticket.

[@davidrosing5788]

And no fuel stops, either? How much would the gas have cost? You'd need 2500 gallons to do a trip like that, at that speed. Edit: The Piper Malibu Meridian flies at about the speed we need here, about 261 kt. Its fuel consumption at that speed is 37 gallons per hour at about 25,000 feet where the atmospheric drag is lower than at sea level. Even so, the Meridian would need 2664 gallons of fuel for a 72 hour continuous trip. At sea level the fuel consumption would double that because of the increased air density, so a Yukon (assuming it has the same aerodynamic drag as a Meridian which I'm sure it doesn't) would be over 5330 gallons, and that's assuming the engine could put out the requisite power (it can't) and the tires would last a full 22,000 miles at that speed (they can't)

[@gregculverwell]

​​@@callak_9974are you thinking of the movie 'Vanishing Point'? One of my favourites as a kid.

[@muhdiversity7409]

"Where we're going we don't need no stinking roads." That's why -Avis- Hertz, sorry Avis justifiably wrote the bill. Back to the future V the rental corporation is always right.

[@ianbattles7290]

Why does it take media attention for them to correct a mathematically-impossible mistake???

[@maxxcarver5502]

because I they Don't Care!

[@AngelaMerici12]

If the situation benefited her instead, they'll be suing her 😂!

[@sanangelo7926]

Because they are working a job not taking part of a career. Different mindset

[@dave-kt7sj]

At least it's a private company and not the government. The government would just throw out the evidence as being not substantial enough, even if the worker admitted to fat fingering the odometer on purpose.

[@TheQUBANQT]

I truly believe it’s purposeful.

[@michaelperine2780]

I rented a Budget car for a vacation in Arizona. Coming down a long, dark, narrow road in a storm, there were downed tree branches on the road. The next day I noticed a 10 inch patch of scrapes on the right front quarter panel. I showed the agent when I returned the car, expecting to pay my insurance deductible. To my surprise, the agent said the I didn't do it. He showed me photos on a laptop of the damage that Budget had taken from the previous rental. Wow, was I impressed.

[@JonnyBoy07a]

I haven't rented a car or moving truck that many times over the years but I'll always use Budget because it was quick and easy and they always gave me good service. The one time I used Enterprise it was a pain.

[@sidneyvandykeii3169]

​@@JonnyBoy07aMy wife worked for Budget for 6 years. She always rents from Enterprise the few times we've needed a rental.

[@bobmorgan1575]

That's why you need to do a thorough inspection BEFORE you take the vehicle.

[@grayrabbit2211]

​@@JonnyBoy07ayou've never rented from Budget PHL or LAX.

[@longshot7601]

I use Budget. When I return the vehicle I take photos of the exterior and the light dash to document the condition and milage of the car.

[@maxspeed57]

Put all the Cannon Ball run records to shame! Drove coast to coast 7 times in 3 days.

[@stolennimbus]

I rented a car a couple of years ago for about a week and put around 150 miles on it. When I got home, I received a bill for an $8 toll bridge charge in NJ from a 3rd party company associated with the car rental company. I disputed the charge because I rented the car in Las Vegas, NV. I would have to use a wormhole to get to NJ from NV when I had only driven 150 miles. They agreed and dismissed the charge. I took a video of the rental car before I left the rental car lot and I noticed the front license plate was missing. My guess is someone stole the front plate and it's being used on a ghost car on the East Coast.

[@hotlavatube]

I'm reminded of Leito's video "Police Use Stolen Plate, Run Up $1600 in Tolls for Original Owner". However that was in Colorado.

[@Gold-Standard]

This toll error is way more common than you'd think. It is usually caused by the toll reader or license plate reader sending incorrect information back to the rental agency.

[@hotlavatube]

​ @Gold-Standard That reminds me. Have you heard the stories of when some idiot gets a vanity plate of "NOPLATE", "NOTAG", "XXXXXXX", "UNKNOWN", "NONE", "MISSING", "VOID", or "NULL"? Apparently in some jurisdictions, it can cause all the tickets with missing information to go to the person with that plate. Snopes cited a half dozen cases where this problem cropped up. They thought they were being clever, but they weren't laughing when they had to sort out hundreds of tickets for months and change their plate.

[@johnpublic6582]

My next vanity plate will be "a; drop table citation;"

[@hotlavatube]

@@johnpublic6582 A classic!

[@floridaboz1]

"ITS NOT HERTZ" LOL

[@danielgoodrich264]

Hertz: Hold my beer

[@Razmoudah]

Yeah, at first, I was expecting it to be Hertz. This is just the type of thing I expect from them now.

[@floridaboz1]

@@Razmoudah I was waiting for him to say.. Hertz is in the news again

[@LivvieLynn]

Waht a twist!

[@NScherdin]

But Hertz did this very same thing a few years back.

[@danielhurst8863]

They could easily catch errors like this, but they deliberately do not, because they got to charge her $8,000 and keep that money for a more than 10 days and make interest on it. It's nothing more than a way to steal from for a while and not get charged with a crime.

[@braddl9442]

yup its banking scam.

[@bobwatson8754]

@@danielhurst8863 That works out to just a couple of bucks. The headache that this is costing them will cost a lot more.

[@NeeNee_B.]

Didn't think of it that way, great point

[@remytherat1357]

at a 7% annual return, they could make about $15 by holding $8000 for 10 days.

[@youtubeuseronlywatches]

Yeh I doubt Avis cares about the tiny interest this would generate. This just sounds like a mostly automated process combined with disinterested staff who don't care enough to put the effort in to resolve it.

[@jeffreymontgomery7516]

they don't want to "catch" the errors because they're hoping that YOU don't "catch" the giant charge until the timeframe to dispute has passed.

[@hugegamer5988]

They never counted on her actually being able to drive 400 mph so she could easily catch the error.

[@xonx209]

My bank would probably flag the charge and call me to verify it.

[@amyeastman8764]

EXACTLY

[@shawnblanchette7228]

Please, everyone, we carry cameras in our pockets. Whenever you rent a truck or car, take pictures of the outside and inside of the vehicle, including the dash with the key turned on, when you both pick up the vehicle and when you drop it off. Make sure the dealership is visible in at least one of the pictures. That advice saved my former boss' butt once.

[@danielweston9188]

I used those disposable cameras (you could get cheap if you didn't prebuy processing) before digitals came along - only had them processed if there was a problem ($12) for things like this. Rented a boat once and they sent me a letter demanding $2k for damages. I sent back the pre-photos and a note that said No.

[@tioswift3676]

Excellent advice

[@ninehundreddollarluxuryyac5958]

Love how they refused to do anything about it until the news got involved.

[@valarianne2284]

Makes you wonder how many people got screwed over with ridiculous bills before social media. Let's see - physically and mathematically impossible? Go ahead with the charge. Maybe they won't notice. SMH

[@nemo227]

@@valarianne2284 I agree. It's likely just the "tip of the iceberg."

[@ddlar56]

Many years ago I rented a car for several hours. When I returned it I was handed a receipt that said I had the car for 2 days. I pointed this out at the time and was told that they could not correct it and that I had to call the main office in the morning. My point is getting a receipt and inspecting did no good whatsoever. I took me a couple of weeks to get my money back.

[@henlohenlo689]

so broke laws there. main offive may be liable to coerce lower employees to do dirty practices. they cant just put false info on reciepts then make it hard to correct it.

[@sasukedemon888888888]

​@henlohenlo689 they can and they do? What are you going to do about it? Spend over $10,000 to sue over a hundred bucks?

[@theincredibleshrunkenbeegu7084]

OK lady. Prove to us that you DIDN'T drive 300mph for 72 hours! PROVE IT!!

[@-Katastrophe]

"Well, this jalopy can only go 135, sooooo"

[@theincredibleshrunkenbeegu7084]

@@-Katastrophe ...so she could only go 9000 miles. The rental company is still wrong.

[@DKNguyen3.1415]

I know they say you can't prove a negative...but...

[@ralphscholz9533]

I still want on of those cars.

[@cmorris9494]

We were doing a siblings trip to vegas. I told my brother don't rent from hertz. He said why? I listen to a lawyer and i decided never to rent from hertz. I also will never buy an rv and carry any cash when flying or driving through kansas. I forgot buying a home from a hoa or buying a condo.

[@NeeNee_B.]

Or buy property in Florida or Texas, due to all the insurance madness going on right now

[@2Fast4Mellow]

A home with HOA is not per se an issue. Just read the statutes of the HOA before you sign on the dotted line! Usually if there is not or a very low monthly HOA fee, walk away, than you're dealing with a for-profit HOA organization and they are responsible for 95% of the horror stories because those companies live on the fines.

[@CaptainMisery86]

@@2Fast4Mellow Don't defend HOAs. As long as joining them can be a requirement to buy a house, none of them deserve any respect

[@CCB249]

@@NeeNee_B. Insurance will eventually hit all the states, since wild fires are becoming a major concern and insurance companies are nationwide.

[@cmorris9494]

@CCB249 my neighboring town got hit by massive flooding. Anything new built in the town requires flood insurance. I live in Pennsylvania.

[@jimaperkins]

She should submit the receipt to the Guinness Book of Records. If they accept it, the $8000 is worth it. If not, she could use that rejection to her benefit during her dispute.

[@mimiso516]

Good idea

[@wcm469]

I rented a car from Avis. At drop off, my flight left 2 hours before they opened. I followed the instructions for early drop off. I did take pictures of the car from all sides when I dropped it off and a pic of the odometer. On my layover in Atlanta, I get a notice from my credit card that Avis had tried to charge me for 18K. I tried calling the airport and no one picked up so I called the national number. They told me that I hadn’t returned the car so they billed me for it. I asked them if the airport had checked their dropped key box at the airport desk and looked in spot X in the parking lot. They put me on hold and about 20 minutes later came back and said sorry. The car is there and everything was settled with no additional money due.

[@scottmcshannon6821]

does anyone working for rental agencies ever do any real work?

[@solandri69]

@@scottmcshannon6821 Last time I rented a car, there was one worker. She literally received an incoming car, checked the person out, drove the car through the on-site car wash, vacuumed the interior, came back in to check in the next person renting, went out with them to the just-cleaned car, walked them through everything, and saw them off. I was next in line and had reserved a 15-passenger van. While she was checking me in, she mentioned that she'd gone across town that morning to pick up the van from another branch office. Her boss came in halfway through all this. Went to his room, closed his door, and got on his computer (visible through the window). I'm guessing he's the one who drove her that morning. I tried giving her a tip but she said they weren't allowed to accept tips.

[@tioswift3676]

@@scottmcshannon6821Zero work.

[@Kevin-bl6lg]

I actually had some nice experiences with the female staff. On arrival/ drop off ask when they finish work. They did amazing work overnight. ​@@scottmcshannon6821

[@infinitybeyond6357]

Cannonball Run is ~2800 miles. That woman did ~10 Cannonball Runs in 3 days. Average, 1 Cannonball Run in 7 hours. The best Cannonball Run record was over 25 hours.

[@AzraelThanatos]

Is that the standard run or the one from 2020 for the times?

[@ChewieDefense]

Ed Bolian somewhere punching at the air right now.

[@WeChallenge]

Yeah the 2020 record was made easy by the highways being virtually empty due to covid. ​@AzraelThanatos

[@AzraelThanatos]

@@WeChallenge There's an interesting documentary on the challenge which had a LOT of people disgusted about that one

[@ronabitz5156]

At what point does bills like this become fraud if they refuse to fix or adjust it or they make it so hard to contact anyone that can actually help you with such a dispute.

[@Canaris_Kiss]

Are you asking for an individual or a corporation?

[@herseem]

That's a good question: the threshold of how difficult it is and / or how long it takes to get the money back to be classified as fraud i guess would be decided by a judge. But how often it happens might also be a factor.

[@dmdx86]

Fraud requires intent to deceive for gain. This isn't so much fraud as it is bad business practices coupled with poor customer service.

[@herseem]

@@dmdx86 It may be in this specific case, but the point the other guy was making was that there comes a point where it becomes deliberate. And it if happens more than once there is a point where it definitely becomes intentional for them not to fix it. The question is, where is that threshold? It will depend on the specific circumstances.

[@ZeldagigafanMatthew]

@@dmdx86 Not fraud? They charged her for things that were impossible unless it was an aircraft! 36000 kilometers over the course of 3 days is 500 km/h, a bit over half what a typical jet plane can achieve at cruising altitude.

[@ChrisBeallDCB]

The fact that they wouldn’t fix it until they got attention says a lot.

[@ZeldagigafanMatthew]

It says that whoever runs this company should probably face charges of extortion.

[@TheHiredGun187]

Holy Mackrel...That chick won The Cannonball Run!!!

[@davidg3944]

No, it's the updated event: The ICBM Run!

[@EfEmDee]

It's not Hertz? This is a "Man Bites Dog" headline! 😂

[@h.766]

🤣🤣🤣🤣

[@GeorgeWashingtonLaserMusket]

Something I learned from being a travel technician in which I would get a rented car every week for about a year and a half. Always, always get your receipt from the car company. That was actually my company policy because if there was a dispute after you left, well, it gets difficult. Versus if there's a mistake when you're there, you can dispute it right there and most of the time they're much more reasonable.

[@HariSeldon913]

I also do a video walkaround of the car and take a picture of the dash that shows gas and odometer both at pickup and dropoff.

[@crusherbev]

Steve, you don't rent from Hertz, because it hurts too much!😂

[@starchitin]

The companies aren't the only ones that can document the condition of the car when it's returned. We all carry phones with cameras in them these days, take time-stamped pics of the car and odometer in case you have to dispute charges like this... esp if you have to leave the keys in a drop box cause no one's there. Also, I can see how a mistake like this could happen, but the moment the company refused to correct such an obvious error it ought to be considered fraud and investigated as such. If it's not, we need some changes to the law to make it so.

[@Razmoudah]

I absolutely agree.

[@Emation7]

Yeah. I learned the same lesson with express drop off. The attendant was too busy moving cars. I reluctantly left the car with keys inside as instructed. I got a bill a week later that showed I rented the car for 10 days when my work trip rental was only two days. I will always leave the car with an attendant and verify the paperwork before I leave from now on.

[@marsranch6722]

It happened to me once last year when I rented a 20 foot box truck from Uhaul just for one day. I drove it a total of 40 miles and returned it same day, I was shocked when they sent me the final bill of $501 when it should have been $139 I desputed it right away and they recognized their error and corrected it.The attendant read the mileage backward, maybe because of dyslexia

[@Hatbox948]

I've had my issues with U-Haul.

[@michaelgarrison688]

I rented a car from Enterprise and drove 2,600 miles. I always get the unlimited mileage. I was not planning to drive more than 100 miles, but kept getting calls from companies when they found out I was in the area. My 2 day business trip turned into 3 weeks.

[@reddrockingeezer]

They should refund the entire bill, not just the over - charges. It's a cheap way to show goodwill, and possibly save a customer.

[@Razmoudah]

Now to mention, showing up other rental companies like that would get them more business than that bit off loss would cost them. At least, if the situation hadn't made it to the news. Now, it'd just be a face-saving measure so that they don't look as bad as Hertz.

[@JT-lq4yd]

Once the bill me, such a charge for something that is impossible, they already lost me as a customer.

[@jacksprat418-ju5qo]

Remedial common sense lessons need to be implemented in EVERY community.

[@monkemode8128]

I like this. Just like how they make drunk drivers go to treatment or domestic abusers take anger management, they should make the people who charged this bill take some logic classes at the local university.

[@berthaadamson1225]

Except common sense is still often overridden by baser human instincts like greed and disinterest (not my problem).

[@PopsSinging]

Surprised they didn't also fine her for speeding as well.

[@TheMrKristens]

My husband has always thought I was a bit overboard by taking pictures and video of the vehicles we rent. I do this at pick up and drop off. This includes the display with mileage and the full interior. I was told once that I dinged the vehicle. Well, I had proof I picked it up in that condition simply due to this routine. I sent a quick email and photo proof with all documentation while on the phone. Not sure how many times they charge customers for little dings, but I wonder if it keeps them afloat at times...? It may seem excessive, but boy has it really helped me a couple of times. I highly recommend over documenting your rental car. 😁💯💯

[@conscientiousobserver8772]

One thing my friend and I failed to check were the tires. A bald one blew out and left us stranded in the middle of nowhere. A trucker driving by saw our plight, got out, zipped up, and helped change the tire.

[@ChrisBeallDCB]

Take photos of the car on all four sides. Take photos of the odometer and how much gas is in it.

[@Canaris_Kiss]

I'm not saying you're wrong, but I want to "rent a car" not "get a second job."

[@henlohenlo689]

​@@Canaris_Kissif ur gonna rent a car its good to protect urself. im a trucker i have to do this stuff before and after each shift. a long library of self protecting evidence.

[@codemiesterbeats]

​​@@Canaris_KissI totally agree with the sentiment but you can't be too careful. Especially these days AND they essentially have carte Blanche on your credit card. I have gotten more and more cynical with age and it has saved me many head aches.

[@Canaris_Kiss]

@@codemiesterbeats I know, I know. Trial by combat?

[@cdrone4066]

Take a picture of the odometer when you pick up the car and again when you drop it off. Trust no one.

[@daviemaclean61]

Bet Hertz are kicking themselves they didn't think of this one

[@BrandHilton]

My bet is, on the previous rental of that car, they entered the estimated range as the odometer reading. I base this on the fact that I just returned a car to Avis/Budget and the clerk at the counter made that exact mistake. The system prevented her from entering it, and she was in the process of getting a supervisor to override it when I pointed out her error and showed her a picture of the dash with the correct odometer reading, which, as it happens, was around 20k miles.

[@mexicanspec]

Or they used the tenths as a full kilometer. That turns a 4 digit reading into a 5 digit reading.

[@rayarsenault4774]

There should be sanity checking in the system. Like it shouldn't accept more than say 2400 miles per day.

[@stuartegrin7543]

This almost happened to me years ago. The people at the car rental agency were so stupid. They couldn’t do basic math.

[@hughmccurdy3348]

Yes but the people who wrote the software can do math. Problem is they appear to have been too lazy to do a good job designing and developing software.

[@robertoney5665]

Perhaps AVIS hired a experience Hertz employee at their rental company.

[@raybrensike42]

I bought a used van which was originally bought by a rental company. It's odometer and speedometer were quite a bit off, racking up miles much faster than reality.

[@maxxcarver5502]

interesting 🤔 sounds like they Like fraud

[@codemiesterbeats]

Surely a fluke right?😅😉 Which is an excellent reason to have a gps dashcam to create an evidence trail if necessary.

[@valarianne2284]

Why am I NOT surprised? Sometimes using cell phones for tracking and trip history can be quite valuable. Normally I hate the idea that my every move is being tracked and recorded so I try not to use it as much as I can. In this case it would be evidence to support your argument.

[@JohnSmith-pl2bk]

Wrong tyre size will do that... undersized compared to OEM.......

[@sueregan2782]

@@JohnSmith-pl2bkI bought a new Oldsmobile van from the dealer. Later discovered that it was recording more miles than my phone app recorded. So, OEM tires undersized.

[@JohnSmith-ug5ci]

You have to question where these companies get the people that work for them.

[@Hatbox948]

So true. That's like the story I saw the other day whereby a USPS worker threw away 1,200 pieces of mail into a dumpster, drove home in the mail van, then quit.

[@berthaadamson1225]

@@Hatbox948 Mail work is hard. You’re on probation for a long time and assigned the worse jobs at the beginning. USPS is a great service for everyone but needs better management not people who think it should be a business.

[@berthaadamson1225]

Many of these jobs require hard work for not much money, irregular hours, and no respect. Not surprised it’s hard to get employees who care.

[@paulettek3682]

Years ago I wanted to apply for a car rental agent position. I needed a four year college degree. I didn't have one. I never got one and worked in accounting, and computer programming. I was smarter than many with the blessed diploma that their parents paid for. A friend's son has a degree in history. He is in management at a nursing home. Weird world.

[@JohnSmith-pl2bk]

As an example of caring management at a car rental outfit: People who washed and cleaned these cars needing to share wet weather gear when pressure washing cars in winter.... when asked for individual gear for individual people the management said only one person could wash cars so one set of gear... so you went straight into gear worn by another person for the previous 8 hours.. soaking wet and smelly... day after day.....

[@elpuerco6059]

I rented from Avis at Toronto Pearson and it wasn't quite this nightmare...but it was close. It's a horrible setup compared to most large metro airports. DO NOT RECOMMEND!

[@muddobber6863]

Pearson is easily the worst airport I've ever been in. 1.5 hours to get through security and customs. One is better off driving to Buffalo and flying from there.

[@dougbotimer8005]

Had the phone company, a monopoly at the time, cash my check, wrong numbers, right words, for a much larger amount than I owed. Their customer service told me the error wasn’t caught because people often pay their phone bill more than a year in advance. Maybe Avis thought she was prepaying future rentals.

[@daintonrainford2391]

If the credit card was declined they would have caught the problem it was approved and they were hoping she wouldn't notice the charges

[@amyeastman8764]

Right?! They hope people don’t notice the charges. Just like when I went skiing last year and stayed near Breckinridge. I paid in full months before and verified that at check in. Did express check out, got home and saw they charged my card for the full amount. After 10 phone calls they admitted their mistake and refunded me. But the refund took weeks.

[@Bobs-Wrigles5555]

Ben laying behind US Coast Guard, Steve's LHS

[@user-no1cares]

Y’er on it today! I’m trying to think up a valid excuse. G’nite Bob.

[@jim22444]

Am I the only one that goes around the entire inside and outside of the car that I rent on pick up and drop off? I felt good about doing it until Steve didn't bring that up as a measure to prevent them from doing this...

[@bommyTomTim]

If you have pictures then it's well worth it, otherwise it's your word vs theirs.

[@daemonhat]

you are not the only one. got a jeep from enterprise and a plastic cover on one of the hinges was missing and they didn't write it down until i told them about it.

[@marksparks8852]

305.6 mph is possible in a top fuel car. Just have my doubts about the engine lasting that long or the gas tank holding out that long.

[@johnridout6540]

It's more than double the winning speed for Le Mans 2024

[@marksparks8852]

@@johnridout6540 Of I can pick one up from Avis for $50 for 20 miles I'm in.

[@Asmodis4]

@@johnridout6540 that speed gives a whole new meaningf to "drive in" i mean three days without something to eat?

[@Dr.Claw_M.A.D.]

Bugatti Veyron has gone that fast. Captain Slow did it in top gear. However you will destroy the tires in thirty minutes and run out of gas in twelve minutes

[@IANCHARLES1965]

And they have to rebuild the engine after each run!😮

[@bawintermage8351]

Always check your receipt at airport drop offs, had Avis claim that I returned a car a full day late, fortunately I had cellphone pictures of me returning car and return slip

[@idristaylor5093]

Ben is preventing the Barrister Dog from enlisting with the US Coastguard.

[@Bobs-Wrigles5555]

As I run out of witty things to write, here you are just getting started, Well Done😁

[@Boa_Omega]

I thought law dog and Ben are well guarded.

[@bobwatson8754]

That's when you get your credit card company involved.

[@HH-ru4bj]

Yeah, cancel payment and let them sort it out.

[@jamesodell3064]

For her it depends on the laws in Canada which of course are different then here in U.S.

[@callak_9974]

The credit card company would more likely listen to reason for the outrageous charge.

[@HariSeldon913]

I'm pretty sure he said that she did.

[@Razmoudah]

​@HariSeldon913 She did, but it was four days later and the dispute process with the card issuer was going to take 45 days. Avis should be glad she isn't like me. I would've gone straight to a lawyer after customer service hung up on me.

[@Sunstar808]

It shouldn’t take media coverage, but oftentimes it does. Is Avis gonna discipline the employees who hung up on this woman?

[@tomifost]

I think the feds need to start an over sight for car rental companies. They seem to be grossly incompetent and not worried about it.

[@AlanTheBeast100]

Quibble: it is _mathematically_ possible. It is physically extremely improbable.

[@fetchstixRHD]

Si, this here, point of order! Of course, not to mention whether she'd have the endurance to drive that fast consistently and without it being noticed by someone...

[@user-no1cares]

Finally see Ben hanging out with the COAST GUARD on Steve’s left elbow.

[@Bobs-Wrigles5555]

Last in, worst dressed... Mornin' Bill

[@kens.3729]

It may be Avis but there is a Strong Possibility that the Avis Employee who caused this Cluster**** of a Billing Mess was once Employed by Hertz Company. 🤪👎

[@bartcartmanthesaltyraven]

I rented a car in SLC several years ago & dropped it off w/ no damage. A few days later I got a notice they were charging me for roof dents & sent pics. The dents looked to be from magnetic ski racks they offer, which I did not even rent (I put my skis inside the car). I raised a stink, they pushed back, but a few weeks later they said it was an error & dropped the matter. I believe that was Budget.

[@frozencanary4522]

Too bad there aren't any penalties for breaking the laws of physics.

[@hotlavatube]

"Lisa! In this house we obey the laws of thermodynamics!" -- Homer

[@theonlywoody2shoes]

22,369 miles in 68 hours (listen at 1:33) so she would have needed to cover that distance at a constant 329MPH, and that’s before any bathroom breaks and refuelling stops - it’s not going to go that far without some fuel, and it certainly wasn’t an EV!

[@theonlywoody2shoes]

Rented a car from Orlando International - family vacation from the U.K. On returning the vehicle the rental agents hip printer wasn’t working - they said if I wanted a receipt to go to the booth. Thankfully I did so, as around a month later I got a phone call back in the U.K. asking when I was going to return the black Jeep I was driving. I sent a scan of the receipt id obtained for the white coloured Jeep I had returned on the agreed date. I ended up sending a photo of the car I had rented parked outside our vacation rental, and only after this did they stop pestering me.

[@allenfrost2051]

It took them 5 minutes to charge her but 3-5 days to get the money back thats not right

[@craigc1879]

That’s everywhere when’s it’s your money. It’s more like 4-6 weeks.

[@lilsuzq32]

Ben Hundo's hiding behind the U.S. Coast Guard, 3rd shelf down, right side

[@stephenmackay9762]

I wander about the fact they took her money without the right to do so. I guess she did not authorise the charge.

[@mexicanspec]

It says in the contract she signed they can charge her card for additional charges if necessary.

[@snm-u4e]

​@@mexicanspec It is never acceptable to take someone's money for no valid reason. The excuse they charged the card for driving 22000 miles is not valid. I would argue it is fraud because they failed to disclose the actual mileage to her (the truth) and in NOT doing so they made a financial gain and exposed the lady to a risk of loss. They have a duty to bill her correctly, so she should be compensated.

[@mexicanspec]

@@snm-u4e I would agree, but since it is a company that would complicate things.

[@theCodyReeder]

I wonder what they would do if I took the sensor out of the transmission and spun it with a drill ( or whatever I would need to do to modern cars) and make it rack up a hundred thousand miles in a couple days.

[@n1gak]

Whenever I see an error that is a multiple of 9000 off, I immediately assume "transposition error" ... Someone keys 51123 instead of 15123 and you end up with a bill that is 36,000 km more than she actually drove.

[@douglaswilkinson5700]

I learned learned this while taking accounting 50 years ago. Your tip is spot-on!

[@ChuckvdL]

Except 22 isn’t a multiple of 9. And the giveaway of transposition errors is that the error is divisible by 9 (as in your example)

[@dmitripogosian5084]

@@ChuckvdL It was in Canada, and odometer was in km, she was charged for 36,000 km. Steve recomputed it into miles for US audience. Interesting is that if it was transposition error, the recomputation threw away the essential hint in the case !

[@ChuckvdL]

@@dmitripogosian5084 I missed that detail good catch. And I completely agreed it seems like a transcription error at this point.

[@n1gak]

@@ChuckvdL But 36,000 *is* and that was what the error was. Remember that the staggering majority of Canadian odometers read in kilometers

[@coldlakealta4043]

a rental company in Toronto billed a customer for hundreds of dollars of damages when a catalytic converter was stolen from a car he had dropped off on their lot after hours. He needed lawyers.

[@57WillysCJ]

She's the greatest Cannonballer ever. Might be a good idea to video the outside of the vehicle before and after. Then snap an odometer picture when you get the vehicle and when you drop it off.

[@monkemode8128]

I always do that. I always take photos of any little scratch, dent, stain, or any other damage before I leave the rental center after I got screwed once. You should too.

[@borcuse]

I saw the title and immediately thought "Hertz again?!?" Thanks for clarification that it wasn't them.

[@BenLeitch]

Ben is behind the USCG plaque. Steve's LHS

[@krookedliptv9852]

300 plus mph that's one hell of a rental car where do I get that.

[@Yoruichi__Shihouin]

lol it ain’t Hurtz for once

[@user-no1cares]

Yeah, but it still Hertz so bad…

[@redneckcoder]

I rolled an Enterprise car over the 50,000 mile mark on the odometer last week. 50K miles on a Chevy Malibu is a miracle. I used a drop off at the airport but the person who received my car showed my the final charges on their screen before I left.

[@dmitripogosian5084]

Over last two years I drove 4 months worth of rentals from one lesser car rental place at LAX - cars were two Toyota Camry's, one Corrolla, and one Nissan Altima. All in 60,000 miles range on odomenter.

[@redneckcoder]

@@dmitripogosian5084 all depends on how well they take care of them. Honestly, it was in pretty good shape - for being a POS Chevy Malibu. (My goodness those CVTs suck, terrible rubber banding at low speed.)

[@eaglepep1]

Buggati Chrion: Top speed 304 MPH, fuel capacity 22 gallons, 1.84 MPG at 300 MPH... That would involve refueling every 40 miles after about 10 minutes of driving!

[@johnwiley8417]

Ben behind the Coast Guard plaque.

[@eightysea3780]

The past few years I've seen rental cars with 30,000, 40,000 even 50,000 miles now. A few month ago I picked one up from Budget with a Carmax sticker on the back, so they're getting cars from anywhere.

[@CristianNazare]

The company should be investigated by the FTC. How can they say the woman circled the earth in 3 days in a minivan? And then shut the phone in her face...? This company should not be in business, any kind of business..

[@cmorris9494]

It's Canada

[@mrcryptozoic817]

@@cmorris9494 There must be an equivalent in Canada.

[@acidangel111]

Steve why is it mind boggling? MANY companies don't answer the phone . If I call a local verizon store and they don't answer, it doesn't forward on to anywhere. If I call mcdonalds - guess what? Same thing. If I call coca cola , same thing..... This is NORMAL sir. Perhaps- you should brush up on some things sir.

[@ronwatkins5775]

More like a physical improbability rather than mathematically impossible.

[@valarianne2284]

Jim and I always rented from Rent-A-Wreck and NEVER had one problem. We usually rented a van to go camping at a blue grass or music festival every summer. The vans were always nice, very clean, problem free. The added benefit was if the weather was truly unbearable we could always sleep in the back of the van with the AC on. Love Rent-A-Wreck! Great customer service - they even advise you to take your own pictures when you pick your vehicle up. I don't know if they have them outside of NJ but I can definitely recommend them. 😊

[@Bobs-Wrigles5555]

Shouldn't there have been a alarm of some sort at her bank because of the large single withdrawal $8K ?????

[@itsnotme07]

300 mph, plus stops for gas every 90 minutes. LOL I did that once, it wasn't 36000 kms, it was around 5000 miles. At the time I was working for Avis, assisting them moving their vehicles around. The mileage was written down incorrectly on checkout from the remote location. Most likely this is a human error. Question is....did she have unlimited kilometers?

[@ChillyJack]

Refusing to correct mistakes like this needs to start resulting in criminal fraud charges.

[@jamesodell3064]

It is a low level employee probably in India or some other low wage country that does not have the authority to fix it. The problem is Avis and other companies don't have a way to escalate to someone with the authority to properly handle the problem.

[@WizardOfWhoopee]

I rented a car at 1pm, actually drove 1200 miles round trip to deliver a buddy home and returned the car at 1p the next day. Clerk said "it says you went 1200 miles". I said "wow, impossible, that's not right". They bought it.

[@gregculverwell]

Avis can also be quite incompetent. Some years ago I was the project manager for a mining project in South Africa - way out in the middle of nowhere. I used fly into the nearest airport every 2 weeks or so and pick up a Toyota 4x4 I had reserved. The "road" to the site included 80 miles of un maintained dirt roads - rock sand and mud. About every 5th trip the vehicle was not there so they would have to give me normal car. I would remind them of where I was going but they would just shrug and hand me the keys. Cars didn't do well on that road. The one that made me cry was the time they gave me a brand new Audi A6. I returned it missing the catalytic converter and the front chin spoiler. I drove the whole way muttering "sorry Avis" This went on for 11 months. They never said a word because I had warned them and besides I was working for a very big international company who had a worldwide contract with them . 😂

[@wallykramer7566]

Steve, you said you would translate kilometers and Canadian dollars for "American Viewers"! Don't you know that Canadians *are* Americans? Probably you mean United States viewers!

[@joeblow8593]

This sounds so familiar, you covered this 2 years ago. August 21 2022.....Avis Charged Woman for Driving Rental 22K Miles in 3 Days

[@gearjamor]

Charged $6,200? My charge card would've automatically flagged that and challenged it immediately. But, she's in Canada.

[@nigelcox1451]

The employees aren't the brightest. Someone mistyped the odometer reading, either on her return, or on her departure. Then the employee did not query the excessive charge, and is not bright enough to think it might not be physically possible. Credit card charge is automated. No malice, just incompetence. Refusing to refund immediately, that is malice. A poor attitude of "we never make mistakes". Easy to look back at the car's history, and see where the mileage discrepancy occurred, and recalculate the charges. Can be done in less than an hour, but that requires a caring attitude. Strange, the US has always been vocal about good customer service, but my limited experience of dealing with a few US companies, is that they will always fight.

[@michaelrizzo5492]

We got a $15,000 phone bill from AT&T. It did take several phone calls and several weeks before they resolved it. The frustrating thing was they saw the mistake on their end and said they might not be able to fix it.😂🤬

[@gregorylewis8471]

Well maybe she should have tried Hertz! 🤣🤣🤣 Seriously, when I rent, I never leave the lot after a return without a receipt. The larger airports (and Pearson in Toronto is one of them!) You pull up, the guy gets your mileage from the odometer, prints out your receipt from the hand held device he has, and you're on your way. That vehicle is no longer your problem. If there is a discrepancy, go to the desk and let them figure out why. Years ago I rented a midsize car at Baltimore's airport from Avis and they gave me the keys to some fancy import. It had a major problem. The throttle would stick. Scared the hell out of me a few times, but was able to get to my destination and back OK. Upon returning the vehicle there was a guy who received the car, got the odometer reading and printed out the receipt. I told him very emphatically that the car's throttle would stick, and to be very careful moving it. He waved me off, got in the car and immediately slammed into the car in front of him. His supervisor showed up almost immediately and the receiving guy fessed up that I had told him about the throttle, but he wanted to "check it himself." They were very lucky, because minutes before the returning car in front of me had people removing luggage from the trunk. The supervisor stated that it was "just another day in the rental car business."

[@markeccleston2896]

I had a similar issue with Budget. I rented a cube van to move some of my father's possessions. 55km round trip. 3 hours. Budget said I did 650 km even with moving the stuff and returning it with a full tank they said I averaged over 200km/hr in rush hour in a cube van. I had to dispute it as they were sticking to their guns.

[@FoamCrusher]

Always use your cell phone to take a video that shows any dings, scratches, in short any damage, as well as the rest of the car with good enough resolution that shows the undamaged areas are in fact undamaged BEFORE driving away AND when you drop it off. Keep those videos and the paperwork for at least 90 days.

[@johnkim1079]

I think you did this article 2 years ago. Video Titled "Avis Charged Woman for Driving Rental 22K Miles in 3 Days"