Repairing the faulty touch sensor on a VW head unit.

[@cytechelectronics]

If you want to use this technique is the easy way and it works perfectly but to make it even better use an anti glare film on the first screen because I believe that if you just put a glass on a glass it will have some reflection problems.I do these repairs the normal way I was just thinking about this reflection prob.Good and simple job 👍

[@lindagao-t4i]

I've never commented before but Wish to express my gratitude to the KZbinr. The 4S store quoted for $1400 and I followed this protocol to change the touchscreen, spending only $15. I wish you be awarded Nobel prize for this discovery.

[@juliedartangels654]

I just ordered the part. Any advice on taking out the stereo and putting it back in?

[@greywanderer82]

Thanks, saved me hundreds of dollars, almost $2k if I wanted to go through VW. A few notes: You will need T6, T7, and T20 Torx screwdrivers, the T20s take the stereo out of the car, the T7 removes the casing, and the T6 is for the circuit board. He also skips a few steps, presumably because it's hard to do them while holding a phone to record. Only one thing really stumped me for a few minutes until I figured it out: When you get the part where you are removing the circuit board/screen from the outer casing, there are clips next to the SD card readers that you have to press in order to release the board. You CAN remove the SD cards as he says, but you do not need to. Still, I found it easier to just take them out as this made accessing the clips easier for both removal and replacement. I spent in total about $25 dollars on this repair, and that cost included a $10 Torx screwdriver set. Be sure not to overtighten the screws affixing the board to the screen as this will apply pressure to the screen and give you white spots on the screen while you're using it. It's annoying, because by the time you realize you tightened them too much, you've already plugged everything back in.

[@NeilJohn-r5v]

What a find, thought it would cost me hundreds of pounds , but just like in the video it cost less than 30 with a bit of elbow grease and a couple of hours to do the job. I can't recommend this guy enough. Thank you Thank you.

[@David-nh7px]

This video helped me out tremendously. A few notes for people that are doing this or about to: 1. You do have to remove the SD card readers. 2. When you are putting things back together, you do not need to put the metal shield back on the front of the display, this just adds extra girth with no benefit. 3. DO NOT tighten screws all the way. Tighten them as lightly as you can. Tightening them too much will make the screen go white/light on the sides where the buttons are. That last point can be an exercise in patience. Tighten, reassemble radio, test. Disassemble, loosen, reassemble and test again until you get it good enough for your liking. The buttons can be a little rattle-y if you leave the screws a little loose, but that I think is a good price to pay. Good luck guys!

[@jaredosullivan6967]

Also, to add to your list, you need three sizes of Torx screws: T20, T8 and T6. The deeper you get into the radio unit the smaller the Torx gets.

[@КонстантинШейгус]

Дополню, сорри, что на русском. Имел сегодня секс с этим процессом. Выводы: - Если ставить сенсор поверх старого - будьте готовы к тому что на прямом солнечном свете экран заметно бледнеет, но в общем не критично. Видно нормально, да и прямое солнце светит редко. - экран начинает не сильно, но отражать. Тоже, чем больше солнца, тем больше бликов. Но тоже не критично. - причина - воздух между слоями. Почему нельзя сделать «полный-клей» на подобии защитных стекол, как на телефонах - не понятно. Уверен, это сняло бы обозначенные вопросы. - снимать металлическую рамку экрана - нет никакого смысла, так как экран упирается в лицевую панель именно сенсором, а не рамкой. Высоту «пирога» это не уменьшает совершенно, но рамка, если она есть - хорошо центрует экран в лицевой панели. - новый сенсор добавляет этой сборке лишних 1,5-2 мм и это действительно проблема. Можно конечно недожать болты, но если плата не станет на свое место, а она не станет, это выльется в следующие проблемы. Кнопки будут болтаться, карт-ридеры уйдут вглубь облицовки, плата будет перетянутая и перекошенная и может даже сломаться, особенно в зоне «крутилок», и вы не поставите не перетянув плату на место верхний металлический щиток этого экранного модуля. А следовательно - не соберете нормально устройство. - решение есть! Нормально встать плате на место мешает не экран! Плате мешают крепления рамы экрана, которые из-за дополнительной толщины сенсора поднимаются на 2 мм. Сам экран плате не мешает. Он ниже. Нужно эти крепления немного модифицировать, так, чтобы они стали на старое место. Нужно разогнуть эти крепления вверх, расточить отверстия к низу, и согнуть обратно, чуть ниже чем было. Лишнее отрезать. Рама алюминиевая и все это делается аккуратно, но не сложно. В итоге - всё становится на место как положено, «бутерброд» собирается, винты затягиваются, всё на месте, всё готово. В общем, схема рабочая, но надо иметь в виду первые два пункта. Если вас это не смущает - все это делается за час. Китайцам - отдельное пожелание, сделать всё тоже самое на липучке «полный клей». Цены не будет этому изобретению. Удачи! 👍🇺🇦

[@boejoss]

THanks for the tip, found that if the screws aren't tight enough then the buttons are mushy . Unfortunately reassembled the radio to find (as you say) I've got white spots on the screen. So reassembling it all again now.

[@carlosrafael7904]

Hola, so what is your advice about the correct tight of screws? Thank you in advance!

[@boejoss]

@@carlosrafael7904 unfortunately, exactly to David's point, you'll get used to taking the front off the radio and plugging it in several times before you get it right. My 'Radio' button is still mushy and I think two of the plastic standoffs are probably not doing much holding anymore. But my screen works at least.

[@pikey6258]

Hey there - thank you very much for the guide. I ordered a new screen 9 days ago from your link below ($14 delivered to Sydney), it arrived today and took me 25mins to fit. Its fantastic to have control of my radio after 10 months since the touch screen failed. I've placed this one over the top without breaking into the screen unit like you (@ 5:35). The new screen comes with a glued edge and attaches to the alloy border on the old unit - I needed to remove the glue protection (paper) and place it accurately first time, no second chance. I can now use Android Auto again as was not possible to add a new android auto device without touching the screen (android auto/screen mirror selection) - that's been a major headache for a long time. I'd been quoted $3000+ for a new unit, or $800 for a stolen one with no security codes..... Duncan you're a legend sir.

[@DuncanLaw]

Thanks for taking the time to let me know! Saving someone else fro the pain i went through trying to work out how to fix this makes taking the time to document it worth while. Thanks!

[@RobinHarris-zq1vi]

Duncan, I have been searching for a solution for nearly a year - standard "you need to replace it" nonsense. Now it's fixed and fully functional for £11 thanks to you taking the time to explain and share! THANK YOU

[@NewEire]

Just want to add I've been having the same issue for ages, going to give this a go. Thanks to OP for posting Part Numbers and even a direct link!

[@josevieira422]

Hi there. Would you be kind to let me know where did you get the part? Thanks

[@ashleyhouse9690]

@@josevieira422 AliExpress, it's in the video description

[@philyoung5434]

Thanks so much; I've just spent a good portion of a Bank Holiday Monday successfully repairing the screen on my partners 2016 Yeti with the help of your video. Not only does the head unit now work perfectly, the level of smug satisfaction I've got from fixing a thing properly is through the roof - she's already fed up with me prancing around the house like I'm the god of car audio repairs.

[@kimberleyaxxxx934]

Okay Briit Girl 55 yrs old. I did it myself - and IT WORKED!! had screws left over tho ! hahaha.. Thank you so much Duncan - Dealer quoted £650 to fix of money I just have not got. . Now tho'....am very happy! Thank you TONS! VW Skoda = Feck'em.

[@neilmunro3854]

Brilliant cheap and straightforward fix. Been living with stations jumping about and the odd random calls for over 2 years now, but wasn't parting with £800 for new unit. Part came from Aliexpress in less than 2 weeks, 2 hours work this morning and working as new. Thank you....

[@graemewalton428]

Strange how everyone’s digitiser goes on the right hand side, isn’t it? Mine too! Wouldn’t have dared to try tackling this without this video. Shame that at the critical bits the video stops and then restarts when the dismantling has been done. However, really useful to show you what you need to do and I understand that when you are trying to video what you are doing you can’t do both at once! Once you’re in there it’s quite self explanatory. A lot of little torque screws to remove but just take a photo at each stage and you’ll know which hole they need to go back in. A bit nerve wracking and of course you don’t know if it’s worked until you’ve put it all back together, but it did so well pleased. Thanks a lot Duncan. Keep up the good work!

[@RainbirdTheElder]

I wanna chime in on all the praise you've been getting for this replacement guide. Because it also helped me out a lot. Not only did it give me the idea in the first place that a fault like this could be fixed instead of replacing the whole thing. Also the idea of simply placing the new over the old touch screen is ingenious. I have watched your linked videos with the guy going the full mile, and I could never have done that. Neither equipment nor capability wise. But now the unit works perfectly again. Thank you so much!

[@peterdollar]

Great job Duncan! I was offered a replacement unit by VW for $1700. That included 60% goodwill from them. In other words a new unit with instalation would cost about $4k. I decided for $1700 I'd be better off buying a 3rd party replacement unit -- until I saw your solution. Now after spending less than $20, I have a fully working unit again. Thanks for the clear instructions and the link to the touch screen vendor. WELL DONE MATE!

[@ChrisWigmore-bw2gp]

This saved me a fortune! I bought my Cali aware of this issue from the seller, who took £1500 off the purchase price. VW wanted £2400 saying I needed a new head unit and I was quoted £1250 for a new alpine unit from a car radio specialist. So I followed Duncan’s video, thinking this can’t work… paid £10.98 for screen, £10 on some torx screwdrivers as you need T10 to remove unit, T8 & T6 to unscrew the unit and it works as it should again, thanks to Duncan.

[@lovetobe77]

Hello Can you advise me please, who to purchase the screen from ?

[@nicolabird4658]

0:04 Hi, I’ve swapped the new LCD screen I. And now have touch sensitivity back but a black screen. Do you know whether it is the black or gold ribbon connector responsible for screen illumination. If it’s the gold I will give up as I did stress that. If it’s the black I have some hope that persistant wiggling might work. Thanks so much!

[@DuncanLaw]

It's the orangey gold one that works the actual screen. If you've damaged that one then try having a good look on the screen for a part number. It's likely you can find a replacement somewhere online if you can work out what the part number is. If you can't see a part number, maybe it's written underneath the (glued on) touch sensor? Since it's broken anyway, try separating the touch sensor from the screen. I don't know how strong the glue is; I was too chicken to try separating mine since the screen still worked. Heating it up a bit will likely make the glue softer. (Hot hairdryer? Oven at a low temperature?) Good luck and let us know if you find an alternative screen part number!

[@nicolabird4658]

Thanks for getting back to me… this post is certainly keeping you busy! Before I read you reply I wondered about replacing the gold ribbon connector but it’s not easy to get to without munting the whole thing. I will let you know if any success to report. Atm weighing up possible basic replacement head unit for £60 & for now at least I have radio controls from memory! The cautionary tale for anyone doing this is don’t mess with the gold ribbon!

[@liopiga2713]

One of the best youtuber of the world 👍 Je viens d'effectuer la réparation, sauf que je n'ai pas remis le cadre métallique ni le scotch, par choix perso, et ça fonctionne au top, réparation rapide et invisible. J'ai pris le tactile finition brillante, et c'est parfait à mon goût Thanks thanks thanks a lot man, i love toi 🥰😁

[@MariyaBektchieva]

Just performed the install and it works perfectly! Just make sure to keep your screws organized. Thank you for the clear and concise instructions. I also bought the same screen off of AliExpress but selected the matte version to keep the same finish as the original screen.

[@carlosrafael7904]

You mean you choose the frosted versión o what? Thank you in advance

[@MariyaBektchieva]

@@carlosrafael7904yes I bought the frosted version. It matches the original finish of the screen

[@jamesallinson4372]

Top man, worked a treat! Little tip - I put some foam tape on the backs of the rubber button covers, which removed any rattles. Also left the metal shroud off. Thanks again! Good to have a working radio back. Done in 1hr :)

[@MrWicklow1]

VW told me I needed a new head unit which would cost €2,700! Fixed it myself with the part suggested by Duncan. Thanks Duncan!

[@fob3664]

Thank-you so much for this! After years of putting up with the screen ghosting and not willing to pay £690 for someone to fix it, I found your video through the forum. 30 minutes later and it's all sorted! Thanks again

[@bhimshanker]

Dear please tell me is it working good for you. I have also touch problem.

[@fob3664]

Yes it's working perfectly. Back to normal after the new digitiser was fitted

[@bhimshanker]

@@fob3664 No need to remove old touch just by putting new over old ?

[@DuncanLaw]

Exactly. There is just enough space for the new one without removing the old one.

[@michalilasml]

Pls where can I buy new one? Thx for answer

[@Natephnda]

Thank you for taking the time to do this video. You’ve saved me so much time, effort and money! I did this fix on a 2017 Seat Alhambra with a touchscreen that was partially non responsive and driving me mad. Your fix worked a treat. Thank you again for this!

[@zakariamoutawakil3837]

Hello, i have the same probem in my alhambra. could you tell me, witch model did you buy ? thanks

[@johnmellors1187]

Hey Duncan, I just had the same problem with my tiguan. Found your posting and followed the link for Ali express. Took 2 weeks, not bad from China! Thanks for the instructions, it really is a straightforward procedure and is now working perfectly. Volkswagon are infuriating! Will not accept the unit is substandard but is repairable and just want to sell you another unit for an unbelievable price. Seems this is happening world over on a regular basis but same old response from VW. Again, many thanks for your research.

[@ade7163]

My Tiguan is the same, VW said prob be over £2000 for them to replace. It went crazy, first started dialling my contacts randomly, then deleted all radio stations along with icons, then satnav went crazy putting me in middle of Europe! A guy in a repair shop who VW sales rep told me to contact still wanted £400 just to send it off to see what was wrong with it. I'm ordering this, if it works, this guy is a genius! 😁

[@jonathangould8061]

Same as others on here, I was quoted 1500 plus to replace the unit by the dealership. This cost me about £25, very satisfying repair, many thanks!

[@Mark-ob9bk]

What part was it im looking to change mine

[@TheBarnylondon]

Duncan thank you so much for this, many little tips you gave helped massively . Just a couple of things that may improve. 1. Remove the metal shroud totally which gives you almost the extra gap you need to double layer the digitiser. 2.If you follow no.1 then clean both pieces and use the sticky to glue then together. When reassembled i did the screw up fully bit very minor torque and screen has no white spots or anything else and buttons do not rattle. the only way you'd know it had been carried out was a slightly dimmer screen. Once again many thanks , i ordered the same as you from aliexpress for my 6.5 and it came in 10 days and cost £8.50.😍

[@pte170]

Thank you so much for sharing that fantastic solution. A 15$ job instead of 350$ to replace the screen or 2400$ + labor to replace the radio at the dealer. The most difficult part is to remove the plastic frame around the radio. It helps to have good plastic tools for that.

[@WithFlavorCrystals]

Like others, I found this video to be incredibly helpful! Thank you so much for posting it. And shame on Volkswagen for making it necessary. You made it much easier with this video

[@andrewphillips3699]

Thanks for the vid. As others have said, worked perfectly and saved a fortune. The only bit that’s missing and that caught me out slightly were the little clips next to the SD card readers. They needed unclipping before the board came away from the screen. Other than that, all fairly straight forward.

[@99Crell]

Thanks for taking the time to post this. Really easy to follow. I have a Discovery nav (2017 California Beach ) with an ALPS chip set next to the SD Card reader. To remove the screen from the PCB I had to remove both the vertical SD card readers as there’s a small pressure clip on each that needed to be pushed to release the touchscreen. One other build - reset the head unit after reinstalling (on mine it was just pressing the power button and holding for 10+ seconds until the unit restarts. The new digitiser didn’t work until I did this.

[@davidfowler5538]

Thanks very much for posting this video really useful. I found that once the screws were removed that secure the circuit board, I had to release plastic clip retaining each sd card readers in order to withdraw the circuit.

[@knowcera]

This is exactly what I had to do for my 2017 VW Jetta. Your instructions were 100% accurate. Thanks so much. It cost me $25 for the part which was mostly shipping.

[@sunnygee3712]

Thank you so much from Australia.. I learned from your video that the problem could be fixed cheaply and I immediately followed link to order the part from Aliexpress. Local VW dealer quoted me AUS $3919 ( $3519 for parts and $400 service fee) to replace it for my 6 years old Caddy. Touch screen stopped working a year ago. The touch screen arrived today from China after 2 weeks. I also used another video from "neuromangler" for a lot more details in the repairing process. I ended up spending AUS $20 plus 2 hours of my time. It is now working like a new one. Huge thanks!!! Duncan!

[@redbutcher74]

Just started experiencing issues with my screen and so glad I found your vid. Replacement screen ordered and looking forward to a fully functioning screen again! Thanks for the vid!

[@therealtomjones]

You were the first video I seen that suggested leaving the old screen on. Worked perfect. Thanks. Only thing to add is make sure anyone doing this orders a small precision torex screw driver set along with the replacement screen. Torex head sizes for the internal radio screws were very small T 5 I think. I chanced a small flathead and got away with it luckily.

[@sherrylandau6657]

Thank you! I just fixed my broken Jetta radio with this video. Putting the new screen on over the old screen worked perfectly. I'm so grateful. Good job!!!

[@claudioscola]

Success! The right half of the screen failed to respond to touch and this fix worked a treat! Struggling to get the trim fitted on again, around the AC controls though. Thanks so much for this!!!!!

[@andrewflounders2500]

Thank-you so much for posting this video and the link to Ali Express.I have a 2017 Seat Alhambra fitted with the same head unit and I was quoted over £3,500 (!) to repair or replace the touch screen (probably would have replaced the entire unit). So your tutorial allowed me to fix the faulty touch screen for £12.......RESULT !!

[@Spektugalo]

Holey moley! Duncan, I can't thank you enough! The ghost touches / not at all responsive faulty original screen were driving me crazy for about two years, skipping tracks back and forth and dialing extra numbers while talking on the phone. My local dealer said all they could do was to replace the whole unit and quoted me €1100 just for a new unit, with additional labor cost etc. Then I stumbled upon some mail-in online offers, which still were ranging from €300-€450... I was almost willing to save up that money just to get a working touch screen again. I recently got a new mobile phone - while my old phone always connected automatically via bluetooth the new phone hasn't been paired yet. Even though it's possible to use the physical buttons to navigate to the bluetooth pairing mode and select a phone, the very last step to confirm a pairing code can only be done via touch screen - and the old one just wouldn't react at all (except for two spots in the very bottom left and right corner - but far away from the confirmation box). Then, just by chance, this video popped up in my recommendations. I watched it, was very intrigued and mailed the same vendor that you linked to with photos of my unit and he pointed me towards the proper touch screen I needed. I also ordered some tools to remove the faceplate surrounding the radio unit. About 11 days later the new touch screen finally arrived - thanks to this video it was quite easy to follow the steps shown and just put the new touch screen on top - just as @pikey6258 described, I put the screen on the frame of the whole screen unit (not directly on top of the other touch screen inside the screen unit). Half an hour later I was back sitting in my car, really really excited and nervous if this will finally end the suffering of not having a fully functioning radio unit - but then it registered every touch right away and I could access all the menus I couldn't anymore before. It was such a relief! I could also finally connect my new mobile phone, so listening to podcasts while commuting while be very convenient again! So thank you again so so much! Without this video I might have spent 12-15 times more money to get this fixed! You sir are awesome! THANK YOU! ❤

[@miguelycatia]

I never make comments on KZbin videos. But this one is awesome. Shame on VW for asking for a lot of money for something that I managed to repair for 15€. Many thanks for the tutorial

[@gaetan_goo]

Same case for me. Thank you very much 🙏🙏

[@DrHungerer]

The video is perfect - I just repaired my T6 touchscreen with a alibaba part from China - works perfect for 13 € - thanks a billion for the video! 👍

[@pauledwards9042]

A great father and son opportunity to repair the unit for £25. Thanks for the awesome post!

[@randyne]

AWESOME!!!! I got it resolved thanks to your video. It was easy and within 20 minutes I had my VW Passat 2016 stereo functioning as intended. The dealership wanted $800 for a new radio. Thanks again!!!!

[@danielyawn8753]

Daniel in Nashville. 2017 VW Beetle vert. Took about 2.5 hours. Ordered the same screen off of ali Baba. Toughest part was getting the whole unit back in as there is little slack in the wiring harness. Note: Cleaned the original screen very well as there was a combination of grime and finger oil all around the edge once the metal frame was off. Wondered if this was cause of issue (right side of screen did not work, left- hit or miss) and if I could just clean it good and NOT put new screen over. Did put new screen over. All who do this need to also have a very clean environment. Clean the screens with sterile water and a microfiber, let dry, and try not to get anything between the two glass screens. I wore disposable plastic gloves and used a antistatic mat to keep things from sticking to the glass. Still, I found a tiny dust fiber in one corner after install and looking at it under a magnifier. Unit works though and wife is happy. This video NEEDS to be relabeled as "VW Discovery Media MIB2 faulty touch screen repair" and you will get a lot of hits. Thank you. Thank you Thank you! Also, separate issue, when I put the V 10 SD card in for navigation update, the screen says" This card has the navigation database. " Then: loading Navigation Database. Then there is a blue circle that spins round and does not stop. Have left for hours. Still just a spinning circle. Any clue as to how long it takes to update the navigation database? I saw a video of someone loading ad there is a progress bar displayed . I don't get that, just the stupid blue spinning circle. Anyone?

[@AdrianPhenol]

Fantastic. That saved my 5 year old head unit from going in the trash.

[@yondergirl83]

Duncan, thank you for posting this detailed video. I ordered the screen, will update here the outcome. God bless you man!

[@andrej7964]

Красава…я не додумался даже что тупо положить новый сенсорный экран на старый сработает. Сомневался до конца. Тема реально работает, по сути всё просто. Только что сам заменил и радуюсь. Респект автору!

[@daruksdioma7205]

это действительно работает?

[@andrej7964]

@@daruksdioma7205 да…я думал тоже что ерунда. А оказалось что без проблем. Я думал будет виден старый экран и т.д. Но абсолютно всё как и раньше. Ставите второй сверху и всё. Удачи

[@КонстантинШейгус]

@@andrej7964при сборке дополнительная толщина не сильно парит мозги? Ну в смысле, что винты надо недотягивать и типа кнопки болтаются? На сколько это на самом деле проблема, если ставить новый поверх старого? Спасибо

[@andrej7964]

@@КонстантинШейгус Кнопки не болтаются, при затягивании болтов никаких перекосов или еще чего нибудь...Внешне, да и внутренне разницы не видно...Если б сам не ставил, не написал бы...Я тоже сомневался, пока не поставил...Делайте смело

[@КонстантинШейгус]

@@andrej7964 понял, спасибо. Уже заказал, вот только теперь думаю, трогать ли старый тач.

[@ecceben]

Wow, thanks for the video! I'm definitely going to give this a try. My 2016 VW CC's screen started randomly beeping and clicking as if it were being used about two months ago. Completely unable to use navigation or even stay on a single radio station for long periods of time. I didn't even know this was a possible repair option until I found your video. Looks like it'll be around $10 to the US for me, much more affordable than the $1,100 my local dealer quoted me for replacing the entire unit!

[@jaredosullivan6967]

Ha! Same story here, bud. Except, they wanted €2000 from us.

[@ericandbex1]

Thanks for this video. Followed it with my son and it works! And saved a small fortune. You’re a genius 😁

[@JamesMorrell-i2x]

Thanks Duncan - a definite wallet saver. Just changed the screen on my 2017 Alhambra. Took a couple of hours and now works perfectly. Your video helped greatly.

[@neillightfoot6569]

Hi Duncan, thank you fo posting this video. I have replaced the digitizer on my unit and it's now working perfectly again. Used the the exact one you had refrenced for my 2018 Amarok - MIB STD2 PQ +/NAV

[@bazfr6937]

I can’t thank you enough, I’ve just followed your instructions to do this and it worked perfectly. Fantastic tutorial. 😊

[@deathtoll206]

Just did this today, thanks buddy I was doubting myself but she worked great!

[@zipper121]

Hi. Thanks for such an illustrative video. I have exactly the same unit with same codes on the side. Please could you share your purchase link? Thanks

[@DuncanLaw]

The link is in the description.

[@clem59249]

Thank you from France, this video saved my dad from a 2000€ replacement for his 2017 Skoda yeti

[@pietromatarazzo1619]

great job Duncan. I have the same issue on my Seat Alhambra 2016. May I ask you how to remove the unit (i.e. going from 1:35 to 1:40) ? Thank you very much

[@DuncanLaw]

So dashboards are held together with stiff clips. It looks like it's all one piece but it isn't. In my van I was able to get my fingers under a bit of trim and popped the first clip. Try anywhere that looks like a groove or 2 different types of plastic meet. I think the proper tool is made out of stiff plastic so it doesn't scratch. Once the first clip is open the rest are easier, partly because you know you are on the right track. Try looking online for information on your model of car. Every model is going to be different.

[@hulk3503]

Thank you!! This worked perfectly for my 2017 Jetta. Screen only took a week to get here. Mine head unit is a little different as the release tabs are on the inside and I had to remove that small daughter board as well. I had to run to Home Depot to get a Torx key set, I needed T6 & T8. I advise anyone doing this to make sure to have all smaller Torx sizes before beginning.

[@MrWhitebud]

Thank you very much, saved me money by watching your video had to watch a couple more to see how to remove the player Thanks

[@kiteboardkid]

Just bought new screen from the link you suggest..£10. Arrived in just 5 days from China to me, that is seriously fast for this time of year! Whole job took 1hr, very simple, works perfectly again! Thank you Duncan and Merry Christmas to you 🙂

[@ac1970petrolhead]

Thank you very much Duncan, this has saved me a lot of money as I was contemplating a replacement unit altogether, I bought the screen as per your recommendation and bought some precision torx screwdrivers at a total cost of about £20 for the two items and have just finished the job and put the unit back in my CC and hey presto.....it all works again. Thanks again 💯👌👍

[@janpetersen471]

Thank you very much, Duncan! Very good solution for an otherwise really expensive problem. It took some time for me to find out how to separate the circuit board from the display assembly. There are some plastic clips at the SD-cardreaders.

[@iainatkinson9239]

dude your video works thanks for taking the time to share this did mine in well under an hour

[@45ziger]

Just followed this great instruction and fixed my Discover Media Radio! Thank you so much!

[@d8rk349]

Awesome fix, my Tiguan unit has just started having random fits, bought new sensor panel. Thanks for the video.

[@paulcronin1853]

Thanks Duncan, great video fixed in under 2 hours taking my time with a few cups of tea.

[@HenrikHalen-sz5me]

Were is the link to order the screen?

[@DuncanLaw]

Read the video description.

[@911Cabriolet]

Thanks for the video, did you go for clear or frosted glass?

[@blind_spark2698]

Perfect guide thanks, just followed! Including removal just under 1hr

[@JoeFowler-kk9ji]

Followed your instructions to the letter and it worked. Thank you so much.

[@melvega1903]

Question: I have my original radio with a bad screen (unresponsive) and I have another radio with a perfect screen, same item number, same radio. Once I separate the part that has the screen, the big square thing with the buttons, can I just swap that with the old one or do I need to continue to take apart the actual screen to have everything working without the need for programing.????

[@DuncanLaw]

So there's nothing magic about these parts as far as i know. If the whole donor head unit works, try using that as it is. If there's something else broken with the donor head unit, yes, try just swapping the whole assembled screen as you suggest.

[@fernandoalvarado4923]

@@DuncanLaw I have the same situation as @melvega1903. The Touchscreen of my 2018 VW Amarok V6 stopped working. The VW dealer in Costa Rica wants US$6,600.00 for "the only unit they have in inventory (yes, you read that right: Six Thousand Six Hundred US Dollars). I bought an identical brand new unit on eBay for US$330.00. I installed it but unfortunately the new unit is locked and although I bought the code on some internet site, there's no way to input it in any menu in the radio unit and it can only be input by the dealer with their VW scanner. Of course, the dealer won't do that because I didn't buy the new radio from them, regardless of the one I bought being OEM. So, after watching your video, I was wondering (same as @melvega1903) if rather than just sticking a new screen in front of the bad one as you did, I could just replace the whole frame and screen assembly from the new one into the old one. I hope that the "intelligence" that required the unit to be unlocked in not in the screen assembly but rather somewhere in the main board inside the metal box...Any idea? I guess I will give it a try and see if it works.

[@rolfdemohn2696]

Hallo Duncan, herzlichen Dank aus Deutschland für Dein sehr hilfreiches Video und den Link zum Ersatzteil. Die Reparatur ist mit Deinem Video einfach. 😊

[@pbuck14]

Nice video, thankyou. Quite an easy repair, having seen the video, to give me confidence. My ocd would have liked me to remove old screen.... I did attempt it, 5 mins in oven on 80 degrees, but chickened out, too tight/afraid of having to buy new lcd. This repair cost me about £15 👍👍

[@DuncanLaw]

Yea, before i realised we don't need to remove the old touch sensor i was going to take the screen into a mobile phone repair shop; They will have the tools and experience for working with glued on sensors.

[@ailisobrien9595]

So glad i found this video. I've ordered the new touch screen so hopefully I can manage the installation steps... fingers crossed

[@ailisobrien9595]

Well my new touch screen arrived today and it all went perfectly. I’m absolutely thrilled!

[@r.h.885]

Das funktioniert. Danke. Der Platz ist knapp aber wenn man die kleinen Torx Schrauben vorsichtig anzieht gehts. Am Ende von aussen nicht sichtbar. This works. Thank you. The space is bit tight but if you are careful when you fix it back (dont overscrew the small torx screws) then it goes. From outside your see nothing.

[@spea111]

Hello, Great Video Duncan! Do you know if this work on a 2017 VW Wolfsburg Tiguan?

[@DuncanLaw]

As far as i know, if it looks like the same unit, it is the same unit. VW put the same component in all their vehicles and 2017 is arround the right age for this part. If it doesn't look the same, try taking it apart and seeing if there is a part number on the display and/or touch sensor. Search ALiexpress for the part number and see what comes up. Make a video and post on KZbin. It gives me great satisfaction knowing i've saved so many people so much.

[@spea111]

@@DuncanLaw Awesome, thank you! I found it on Amazon. it's a bit more but delivers in one day so felt it's worth the convenience. If I run into any issues I will be in touch.

[@h3r5on5o5a]

@@spea111 i also have a 2017 tiguan. Did you have success? if so, please share! Thank you!

[@spea111]

@@h3r5on5o5a Hello! And @duncanlaw great video. Yes, it was a success. I have a 2017 Tiguan (Wolfsburg) and the touchscreen stopped working. The buttons were OK, but no touch functions were available. It's a super simple process - just a bunch of screens. I placed towels on my workbench to ensure I didn't scratch the radio and to keep the screws in one place. All in it took me under an hour to re-install the radio. HOWEVER, what's not super apparent from the video is that when you place the new screen atop the old one - you create some 'space' internally. What happened is that a few of the buttons did not 'reach' their contact when reinstalled (i.e. clicking "Band" did nothing). I had to remove the radio and retighten all the screws, which I found had been loose in certain locations. That helped to tighten the space between the contacts in order to ensure a smooth experience. So with that extra bump, all in about 90 minutes. Still, on a scale of 1-10 in terms of difficulty, I'd give this a 6 and only because you're dealing with electrical ribbon which is very sensitive. Hope this helps and happy to discuss more!

[@carlosrafael7904]

Hi! so for Tiguan 2017 finally you buy the same items that recommend Mr Duncan in the description of the video and it worked? Thank you in advance!!

Yes!!!! Fixed my onw van as well, that's an amazing video!!!! Thankssss

[@justindownie8298]

You have saved me a lot of time and money!!! Thank you so much.

[@MegaKDUB1]

Hi Duncan, firstly this a superb informative video that is easy to digest! Secondly, do you know if the link you provided for this screen would fit a Skoda Yeti from late 2015 unit? I believe my unit in mine is a Armudsen 2?? And yes, it has just started "ghosting"!! I would be able to put this repair on myself. Cheers in advance. Kyle from Scotland.

[@DuncanLaw]

So if it looks like the same head unit as mine, it probably is. Even if it's not, try taking it apart and see if there's a part number written on the display. Once you have a part number it will be available somewhere online.

[@MegaKDUB1]

Hi Duncan. Thank you for the speedy reply! Yes, it does look exactly the same minus the CD insert at the top. I will check the part numbers. Also let you know the outcome incase you buy a Yeti in the future😊 Cheers.

[@svengebert8690]

What a awesome Job Duncan! Thanks for the help! Worked like a charm!

[@robpinder3626]

Fantastic video. I I now have a fully working head unit once again.

[@NoelConroy-q5v]

Fair play Duncan, and thanks for the video, everything back working as it should and most of all at a fraction of the cost to any alternative

[@divenick]

Thanks so much! One hour of interesting Work, this Video was amazingly helpful and everything works again. Thumbs up!!!

[@jamesmaloney9593]

Just saved a grand doing this - thank you so much for the guide and the link! Amazing!

[@willesloco]

Great helpful video thanks! Did you have any issues to refit the stereo? I read it may require a code? Also did you need to disconnect the battery at all before removing the radio? Thanks

[@DuncanLaw]

The cables are a bit fiddly to reattach when putting the unit back in the dashboard. There was no enable code to type. I did not remove the vehicle battery.

[@bigfoot47-jc2xg]

Duncan-Thanks for this-Did you stick the new digitizer to the old screen using the attached adhesive strip around the new digitzer screen or just use this as a spacer and leave the new screen loose behind the frame?

[@DuncanLaw]

So i didn't even bother sticking it down. I thought i'd put it back together unstuck first to see if it worked on and never bothered taking it apart again to stick it down.

[@alanmills5843]

Very helpful video helped me with enough confidence to fix my own stereo touchscreen

[@CRChannelurl]

Do you know of a way to power on on the bench, or does it require being connected to the vehicle computer to turn on? Thanks.

[@r1mick75]

Hey Duncan.. Any chance you know what size torx is needed for the back of the face plate? I dont have anything small enough here in AUS

[@andycmtb4funni]

It's a t6 needed for the smaller screws m8 as I'm taking mine apart at this very second lol

[@DuncanLaw]

I can't remember what size exactly. This is the set i own and it definitely has the correct size: www.amazon.de/-/en/gp/product/B07VRYGKFJ

[@rickymcculloch2803]

Works perfectly, you can remove the old touch screen just has alot of glue that needs to be removed

[@pbuck14]

Did you remove the old one? If so, how long did you warm it up for and at what heat level?

[@ade7163]

I saw one video where they heat it up on a bed then use like string, cotton or dental floss from side to side in a sawing motion starting at 1 corner. Looked very easy once heated.

[@romanbis4807]

Thank you very very very much. they ask 400€ to repair it. I watched your video and I did it myself.

[@marchisio4639]

Is it necessary to glue the new one with the glued edge stripes on the old one, or is it enough only to put it on? Background is, that i would like to test the digitizer first, if its working. Or are the glued edges not that strong, so i can detach the new one again, if the worst case of non working takes place? Thank you very much

[@marchisio4639]

Ahh, i now find the same question in the comments below. So, you didn't use the glued edges (not taking off the paper), only put the new one one the old one, and back to the case, right? What is your experience on the long run so far? Do you have any cons to tell without using the glue? Thanks😅

[@DuncanLaw]

@@marchisio4639 it's working fine without sticking it down for me so far. i don't see how it can move much with the little alloy frame around it. If it ever is a problem, it's relatively quick to dismantle, stick and re-assemble.

[@marchisio4639]

@@DuncanLaw thank you very much🤗👍🏆 This was my supposition, too. I will try it the same way this weekend and will report. Additionally if the hardkey buttonproblem also dissapear with this fix, although not related physically👍

[@marchisio4639]

So, i did the modification in your way without using the the glued edges (only put the new one onto the old one) and the frame on top. This package back to the frontcover, which hold the package on the sides and front. In combination with screwing tight the backcover, it is "bombproof" without any moving so far. The not working hardkeybuttons are also working now again. Longrun experience excluded of course, but i' m optimistic💪 Thank you again for you great video and your additional willing to answer and helping us🏆🏆👍

[@2000archie]

Thank you so much Duncan.......absolutely amazing. Now works perfectly.

[@BobLovespam]

I appreciate you posting this!! It totally works

[@eceraag]

It really worked for my 2017 VW california. Amazing Duncan! just remember to disconnect the memory reader and not to close the clip the frame with the two displays. You rock!

[@rocketfixer]

Great vid. Can any one tell me where I can buy a touch screen, or address to get it repaired. Thanks

[@DuncanLaw]

Link to an online reseller in the video description. No affiliation, it's just who i got mine from. From the comments here others seem to have had good luck with the same seller.

[@bigtonytomtom]

Brilliant video - saved me a small fortune. Thank you! 🎉

[@TheRivacus]

Hello, I have a radio exactly like that, the touch screen fails me on almost the entire screen, what was the final result? Did I close the radio well? How does it work?

[@DuncanLaw]

It is ~1 month later and it's still and it's working perfectly. Closing the unit with the both the old sensor and the new one installed was easy. I thought the extra thickness might be a problem but it wasn't. I'd recommend giving this a try. It's much cheaper than any of the alternatives.

[@andrewbutcher2097]

Thank you for this video. My screen wouldn’t respond to any commands on one side, weird. Now works perfectly.

[@alexkonradi3371]

Thank you very much. I saved 1800 Euros. It cost me 16 Euros to repair it.

[@davidlewis9679]

Hero, thank you Sir! It was driving me crazy. Hope it lasts fingers crossed.

[@saadashraf5757]

Thanks Duncan, have been dealing with this nonsense for a while.

[@pha4614]

How about another video on how to get the unit out of the car to fix ?