Retired Flight Attendant Reveals Industry Secrets | TODAY

Kicking off a new TODAY series, “Consumer Confidential,” Sara Keagle, a retired flight attendant with more than 20 years of experience, reveals secrets of the flight industry - such as how often planes are actually cleaned.
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Retired Flight Attendant Reveals Industry Secrets | TODAY

[@Daleylife]

I'll save you the time. 1. The plane is clean. (But watch the armrests.) 2. the bathroom is small.

[@Eli-ho1zv]

Thanks mom

[@jorgenvonstrangle000]

welcome taco

[@theothertroll]

I'll save you even more time - don't fly or use public transportation.

[@hello838]

I hate it when people hog the armrests >:(

[@Zreknarf]

3. the flight attendants don't actually care if you're having sex in the bathroom. enjoy!

[@dobsonironmonger2414]

industry secrets? alot of these are just common sense lol

[@asmartbajan]

Yeah, but did you know the reason for the dimming of the lights?

[@tracyd27]

I did

[@Draylogic]

yup

[@enigma067]

I clicked for the legs. ;-)

[@crisyorke1328]

Those white legs are sexy!

[@AdamDaley1]

Wait sooo where are the "secretes revealed" she just kinda smiled/laughed and nodded... ummm "so the bathrooms they are small? "yes" - WOAH no way! what a secret!

[@worldtravel101]

My thoughts exactly!

[@jonathandpg6115]

those are econ seats just they're not sitting one next to another and art taking up more space. If they all sat next to each other you'd notice it more. ALso you obviously don't know what first class seats are

[@hutch1197]

I'm sorry, is this a children's show?

[@eshjane]

LOL!!!

[@gogogoode]

Very awkward way to conduct an interview.

[@AllenMQuinn]

+xercesawake Agreed. 5 people doing an interview?! I mean so unnecessary.

[@MarcusLeepapi]

I am glad I have flown my many years. I am a former Purser Flight Attendant from United Airlines. I was based in Chicago and I am glad I have flown for just under ten years. And yes, it is really for the Mile High Club...Yes, that has happened. Life as a Flight Attendant is really really interesting.

[@Mike7O7O]

ugh, boring. what useless questions!

[@yourtravelswithbruce]

more like what STUPID questions. "what should we not drink off of the drink cart?"

[@cadenrolland5250]

Wow, Mat Lousy actually had a list of these useless questions that any 3 grader could have asked off the top of their head.

[@eshjane]

+Caden Rolland lol

[@richardscott181]

TheManInDboX l

[@ourblueheavendesign]

Travels With Bruce questions may have been a little boring but the Flight Attendant answered them intelligently.

[@pol1250]

Why is this on youtube ??? That is exactly why I stopped watching TV 5 years ago !!

[@fazalrahaman5910]

Now I am gonna have to stop watching KZbin as well!!!

[@manofiske3318]

There's no such thing as, "watching KZbin". You may watch whatever you choose to watch among material that users have uploaded to the service.

[@studiopapa5874]

mano fiske the

[@matthewrammig]

Amen

[@opheliarolle5393]

To show up in your recommendations during a pandemic. Have a pleasant day😷

[@karlagb1186]

Nimber of secrets revealed = 0 Give me my 4:15 time back

[@Jez2008UK]

Here, I've given you 5:00 - keep the change.....

[@sapbwguru]

loooooooooool

[@crisyorke1328]

HAHAHAHA, how American of you.....

[@OnlyANickel]

the woman in the gray dress with the killer legs.. her face the whole way through this omg so funny

[@JasonB95]

Tamron looks stunning. Hair, makeup, outfit and shoes are all on point.

[@MikeyJoJo6385]

+Jason Barnes nah, who's that blonde chick beside her?

[@ronvavra]

wow, pretty amazing 'secrets'. bathrooms are small. who knew!

[@jennythomas8032]

Its so different seeing Matt since he's been fired lol

[@marclaval5573]

Matt looks like an old closeted flight attendant.

[@marquisdejustin]

nailed it

[@PetiteKeyboardist]

Sometimes I bring chocolates on for the flight crew. They appreciate it.

[@MarcusLeepapi]

That is nice to do that for flight crew. Enjoy traveling. Happy Holidays to you...

[@Jez2008UK]

So when they're so fat they can't squeeze out the door in an emergency, we can thank you for that ;)

[@rjb073]

Yes, I always hand the F/A's a Hershey bar. They generally are appreciative of it.

[@oldredgirl]

whenever I fly, I always make sure to thank the pilots and flight crew.

[@youhavethisnametoo]

so whats the secret? all common sense to me..

[@RobertXPhotography]

Make friends with a ramp agent... they'll tell you everything! lol

[@user-ii6xq4ke7v]

It's not the flight attendant's fault for sharing common sense facts, it's the interviewers fault for asking boring non sense question

[@rarbiart]

misleading video title. this is just clickbait. There is nothing in the show which a normal living person would not already know about.

[@AllGreyEverything]

In 10 years I have never seen another flight attendant fill a water bottle with water from a tap and tipping is just fine if we are making a lot of drinks for you, you received some help beyond the normal scope of our duties(lifting your bags, watching your kids, cleaning up your vomit...)or if you just like us. Simple tips: Know what you want to drink including how you take your coffee before the cart gets to you(especially on short flights). Buy some inexpensive earbuds and keep them in your luggage or purse-we don't want to charge you for our terrible ones, so don't make us. Pee and poop in the airport terminal before you get on the plane. If you want more snacks than we hand you, just say so. Unless you work with children, no one grabs or pokes you at work when they want your attention-so don't do it to us. Use your words, raise a hand or both.

[@ChrisRoy87]

OMG! This video is so informative, look ma! I am crying. You didn't tell me anything about flights.

[@ipKonfig]

Gosh she is just adorable! Very attractive women. Gorgeous!

[@mozartjpn137]

I agree with you.

[@ForsythJC]

Her mind the entire time: "Are these people for real? Why am I here?"

[@perryellis5611]

Did anyone else notice that she was expecting an applause but no one clapped 😂

[@MattTonite]

Wthat entire clip didn't include one "secret". Tell me how to upgrade without cashing in miles. Tell me how to get a free ticket for future travel. Don't waste time telling me "airplane lavatories are small".

[@mizzyroro]

That would be more for reservations or ticketing or even the check in counter people. Flight attendants don't have much to do with that.

[@MattTonite]

+uriahms "flight attendants reveal industry secrects" is the title. my point is....there are no secrets revealed. unless you count "we run out of bottled water rarely but once in a while" a secret.

[@ThinkLascivious]

Lol... I was thinking along the same lines. We learned pretty much nothing from this clip.

[@Jez2008UK]

No, you learnt lots - that flight attendants and these schmuck interviewers really are retarded. But you probably felt that was the case anyway.....

[@clary7935]

I saw flight attendants playing what am i with sticky notes one there heads 😂

[@NoahStakes]

LOL Finding videos with Mr Lauer in them.

[@Burps___]

Makes one appreciate Boudain’s breathtakingly honest Kitchen Confidential; this Airplane Confidential is a celebration of the obvious.

[@tillyboos]

I am ALWAYS super nice to FA's. This is because I know they don't get paid until the doors close.

[@CandyisAwesome86]

People are animals. You're so hot you go in a nasty airplane bathroom to get busy? Control yourself!

[@ourblueheavendesign]

Love this Flight Attendant!

[@davesun6265]

Been on a lot of flights. Many airlines calls the beginning seats to line up. First class should go first then the very last row goes in next. To me is the best thing to start from the end of the row because nobody will be in the way getting through their seats

[@CookingLessonsforDad]

The flight staff doesn't get paid until the doors close. That explains a lot! Sometimes they shut the door and then go sit on the tarmac for ever!

[@ThuNguyen-um5qq]

Flight attendant can’t decide when to close the door. That’s gate agents and operation’s decision. So the idea of they want to close the door and sit there waiting to get paid is not true. Plus, they probably don’t want to be stuck inside a plane full of angry people if the plane doesn’t get going...

[@Marlabella]

I LOVE 💗 THIS APP AND THE APP IS ALWAYS GREAT 👍🏽 WAS A GREAT

[@kenji4861]

What was the secret?

[@Dafastso]

lol i love how this lady is just like "uhhh theyre small?" like wtf shes not the designer of the plane or the ceo of the company or anything

[@AmericanPride1234]

My sister is a flight attendant Going on 19 years. Started with Alaska. Now she's witg United for like last 17 years. I think living half your life at 40,000 ft must get tiring. I asked her one day. She said tgat living out of her suit case gets old. 9-8-16

[@judithc4258]

How did I end up at this side of KZbin?😂

[@HighMaintenanceMinimalist]

Tamron's skin is like butter. How does she get it to look so amazing?!

[@worldaviation4k]

Real Secret: I sat down on a stool next to the door because a japanese airline flight attendant was kind enough to do that for me when i wanted to see the sunset. now that's a secret because i never told anyone oh wait

[@hellasowb3036]

The pilots and flight attendants should get paid at all time including boarding and landing. If they are doing work why would they not get paid?

[@rjb073]

Someone should have asked about the air quality on-board. It is actually better than in most other common areas that we walk through or sit in.

[@hoderharris]

Wow,this was really bad.

[@darrenlynch9047]

After this taping Matt Lauer asked her to show him how she performs 'Keagles' :)

[@thebrain678]

I've never been on a plane and I knew this. 🤣

[@northseabrent]

Flight crew don't get paid until the doors are closed cross checked and armed, so check in, meet at greet at the gate, the walk down the air bridge to the aircraft, getting the cabin ready for clients is all off the clock. This lady is 20 years service conservative estimates of 10 hours a week of off clock time before doors closed over 20 years 9600 hours of unpaid work @ $21 to $28 USD an hour that's around $240,300 that's a lot of unpaid work.

[@toojkool4984]

You can clean all you want, but you're still going to be breathing recycled air.

[@deezynar]

Yes, and no. The air is recirculated like in a building, but also like in a building they introduce outside air in a set percentage of volume per hour. That's an obvious requirement or everyone would suffocate.

[@ss87935]

Spoiler alert. You're been breathing recycled air and drinking recycled water your whole life.

[@newyyykkll]

Flight attendant seems to be a really arduous job

[@hannahh.285]

2:07 the girl in the back is relatable as frick

[@danielonn2002]

To open the lavratory from the outside there is a hidden lever where the "No Smoking sign is" that cover lifts up and you can slide the lock and the door will push in.

[@MrCarp2]

Now, that is a real piece of info. Thanks Daniel.

[@VWGTI2013]

Dam that flight attendant is hot!

[@rowelle]

I want to know if they pump the food smell through the air vents when they're preparing meals to hopefully entice passengers to buy food.

[@the3spirit]

Hey Today show, how about you let your guest actually talk?! XOXO ;)

[@FransceneJK98]

the3spirit right?? They interrupted her with constant stupid questions

[@Capecodham]

He kept his hands off her

[@alanhamama9994]

Industry Secrets? How stupid. I was a Flight Attendant for over 20 years and I have witnessed so much drama among Flight Attendants and also the supervisors and some pilots at United which would blow your mind. Dont' do anything crazy in the bathroom? Is this a children's show??? I am sure at her airline she saw lots of gossip, drama and cat fights between air waiters and waitresses that she could have talked about. Perhaps they should have shown a tape of the crew rest area on the 747 on United where they squeeze in two extra sleeping area in between 6, so the crew can have two breaks instead of three so they can sleep for 5 hours during the flight and leave the cabin empty, a recipe for disaster! They should interview me... but I am sure airlines do not want the truth to come out...

[@gauravmitm18]

YOU ARE FLYING!!!-- CK Lewis

[@tonydetuna1923]

So interesting

[@pinaylife4242]

she didnt tell us anything

[@TravisPlaysYT]

Did anyone else notice the Air New Zealand seats?

[@icedbannanas]

Awesome secrets.

[@MissRemedy082012]

I want wonder if Matt harassed her

[@RoxanneGutierrez010]

What about air quality!? Do they filter/clean the air that is recirculated?

[@smokybirch6626]

The air coming from the AC vents is a mix of recirculated and fresh air drawn in from the engines. The air in the cabin is exchanged several times per hour (some documents say 20-30 times per hour). Recirculated air is generally filtered through a HEPA filter. Here's a short write-up from the World Health Organization about it: www.who.int/ith/mode_of_travel/tcd_aircraft/en/

[@TrondMeier]

Flightattendants in shitty companies like Ryanair don't get paid before the aircraft is airborn.. While in good companies like most other European ones they get a fixed salary + comp for nights and weekends. Not getting paid before the door close is just horrible also.

[@LindsayKipka]

Most US airline in flight employees get paid from door close to door open plus a small per diem (it doesn't amount to much even though it's supposed to help with meals and such). They are not paid if your flight is delayed and they are forced to sit for hours, technically on duty. The whole pay system for airline employees needs a major overhaul. It's horrible.

[@Jez2008UK]

What ????? Please explain. That really doesn't sound right/good etc. Unbelievable.

[@LindsayKipka]

If a flight crew has to sit in the airport while waiting for a delayed flight or has to sit at the gate with the door open (which in my husband's company happens a good amount of the time)they are not getting paid. They may be doing work, helping passengers figure out other routes that get them to their destination on time, or serving beverages or snacks, they are not getting paid. You would be amazed at the amount of time Flight Attendants and Pilots are actually working without being paid. All of the preboarding stuff (including all safety checks of the aircraft) are not paid. The airline industry as a whole needs a big overhaul with the pay. It looks like they get paid alot (by hour) but when you figure they are in the airports and on planes 10 hours a day and only being paid for 4 or 5 hours of it- that is wrong. They are paid a per diem amount to offset the cost of food and such. My husband's company per diem is not enough to pay for it (or even close) so I send him to work with homemade meals I freeze. He can only take so many though because they won't stay frozen for 6 days (which is how long he is gone at a time). The airlines are pretty corrupt.

[@Jez2008UK]

Lindsay Kipka Wow - I am so sorry to hear about this - this needs to be made public, as I'm sure I'm in the majority of people who are simply ignorant about this method of payment. To be honest, I don't even know what Per Diem means. I'll have to look it up.

[@lord_hypebeast457]

5 interviewers versus 1 flight attendant?She must've been very nervous.

[@Levi-xo6lo]

One time my mom had to call the airport to have the flight delayed a few minutes bc I have cp and epilepsy.

[@StacyPowerhouse]

I just love her sweet personality. I wonder what she's doing now.

[@308_Negra_Arroyo_Lane]

Custodian = Janitor Flight Attendant = Waitress

[@Ch8312012]

She looks so young!!!!!!!!

[@kenmorgan6641]

Nice legs Ms.Flight attendant

[@steve2275]

unlike the waxed legs on the middle 2

[@mz610]

it took 5 interviewers for that? seriously?

[@meraki54]

what is the age of retirement

[@21whichiswhich]

The irony is I've never been in a Plane my whole life. Never ride one.

[@90quiroz]

She's obviously not going to reveal major secrets or the truth on national television

[@AA-rm1tu]

nope, this wasnt uploaded on April 1st

[@genericwhitemale1114]

I was on a flight recently. The flight attendant was beautiful. I really wanted to talk to her but sadly I didn't get a chance to. Beautiful smile.

[@jaychambers821]

this wasn't a waste! looks like I'll be joining the mile high club, I had no idea there wasn't rules against it

[@JonathanGrahamVideo]

These weren't really secrets... the only one I didn't know before this was why they dim the lights

[@evecasey6366]

Is that the Air New Zealand logo on those seats?

[@Ashwekar]

What a sweet lady

[@salikking3159]

i don't see any secret here

[@aarulf]

I don't think a lot of people know why they dim the lights when the plane is landing

[@Draylogic]

I did

[@MiikaKousa]

USA is probably the only country with airlines where mile high club actually exists. I'm sure that won't happen on Emirates for example.

[@M3RRY]

Lies

[@kostumeman]

Do you live under a rock and never left the county/city where you were born? Riight...like the US would be the only nation with aroused fliers wanting to get it on -- gee, what about nationalities such as Canada, Australia, Japan, Brazil, and any European nation?

[@Skoben2000]

Pfft. IDIOT! It happens on European Airlines ALL the time. South American countries have airlines too and of COURSE they do this as well. Airlines of Africa, and islands (caribean and others), Austrailia, New Zealand the more I type and know it happens the more stupid I find you! I understand POSSIBLY Emirates, or at least certain cultures that fly on Emirates, but ALL nationalities, races and cultures fly on them (and even work on them - [pilots and Flight attendants..and YES they do things on the plane too. Lots of places on the huge aircrafts] so I highly doubt that it wouldn't happen on Emirates at all. How about stop and think a little bit before posting such a moronic statement.

[@andrefaaoso912]

The airline seats they’re sitting in are Air New Zealand seats.

[@thomasmurphy1039]

She was HOT, Normal looking, pretty smile, nice legs, cute, laid back type, girl next door type

[@jraymond1988]

The woman on the left had amazing legs.

[@ConstantXplorer]

Foxy ladies. TAMRON HALL I'm such a fan of.

[@ronaldjohnston5800]

I'm a pilot and the reasons for the delays on my flights is because I forgot the key that starts the engines

[@nybsbfan18]

She's not ready to spill the tea...lol

[@onemercilessming1342]

There was not ONE "secret" revealed in this bit of blather. Typical for the NBC morning show talking heads. Oh, but they're just soooo much more sophisticated, educated, and uppah-clahss than you or I am.

[@mk-nj7rr]

Awesome… I'm going back to watching "cats eat ice cream" videos. More informative than this segment.

[@pathologicallydead7210]

They had Air New Zealand seats :)

[@nethanprasad]

JSMMOVIE 😂 yozah

[@luketrese7525]

The tray table, lavatories, headrest, armrest and seat back pockets are the dirtiest things. What is left? The cockpit?

[@AnneDosBeauty]

I bring wipes with me and wipe down everything my body's going to touch I even inspect my hotel rooms before settling and I clean everything with Lysol wipes travel packs

[@kentky95]

who would have thought the planes are dirty and the bathrooms are filthy? Shocking secrets.

[@youraveragegamercan]

waste of 4 minutes

[@tariqtariqtariq88]

I thought they were going to share things such as how to get a free upgrade on your seat or how to avoid paying for extra weight

[@ClevelandAreaBodyCamera]

HEY LOOK, fired Matt Lower

[@antonchamberlin4585]

0:17 she tried to shake his hand

[@gabrieru1983]

wow!!! so many confidential secrets! ......hahaha

[@SanT-mi8ng]

A Flight attendance is a overpaid waitress.... let that sink in