Ring Doorbell Pro Not Working [How To Fix]

Having problems with your ring doorbell? Here are two solutions to fix the problems you are having with your Ring Doorbell. Below are transformers proven to work with the Ring.
Plug-In Transformer: www.google.com/search?q=Elk+24 volt+transformer
Wired In Transformer: www.google.com/search?q=edward...

[@alexreed7775]

RING lied saying it works with your existing bell. Lmao 🤣

[@themightyfleaforonce4656]

You, sir, are a genius. This completely solved my problem. 16 vac is apparently NOT enough to support a physical chime and a doorbell camera. Taking the chime out of the equation completely worked.

[@sellgooddeals-DIY]

Thank you for watching!

[@scottolive6648]

I was so frustrated until I decided to look up KZbin videos to answer my frustration. You’re a genius! Works like a charm. Thank you SO much.

[@sellgooddeals-DIY]

Thank you for watching and the kind words. I very much appreciate it.

[@BELECTRON]

You just need to upgrade you transformer to 24v or 16v at 30VA. Get the 24v 20VA from homedepot in the doorbell section.

[@tracyjeanmendoza4563]

Scott Olive you can contact ring customer support in case you have problem with your ring

[@josesanluis1192]

Thank you for the info... I have been having problems since I installed my Ring Doorbell Pro and this week it completely disconnected which ended up being a bad transformer but in the process I tried what you explained here of removing the mechanical Doorbell so I left it like that and now I have realized that I connect quicker and don't loose connection. Thank you very much...

[@krazthug]

Thank you for the video. I have that same exact mechanical chime and I installed the battery on it. The sound was off and upon watching this video the chime was set to digital. I switched it to mechanical and the chime works as it should. Did not have to upgrade the transformer. Hoping it doesn’t quit working as other people have mentioned.

[@dannygarcia6449]

thank you! Mine worked for maybe a month, and then NOTHING. And your commentary is hilarious!

[@worlukk]

this is a really good explanation of the biggest issue with these ring doorbell cameras. a chime pro won't solve an inefficient power issue. they just don't get enough power to operate well with a default installation ( i.e. swap out original old doorbell w/ cam, install wiring hack kit ). don't chase no network signal false errors when you know signal is quality, it's the doorbell not receiving enough power to function properly 9 out of 10 times.

[@sellgooddeals-DIY]

I appreciate the comment!

[@paulvann3589]

Thank you I have never ending problems till I saw your video!!

[@mairaisabel_life7639]

Omg!!! You’re a lifesaver! You made me understand everything so well! I helped my sister install hers!

[@sellgooddeals-DIY]

Thanks for watching!

[@jamespitchford7390]

Thank you for an informative video. I’m leaning towards acquiring the Ring Pro2 wired and also acquiring the 24v transformer and Ring chime as I have no existing doorbell at the front door. But I want a wired set up which is why I’m looking at a wired camera doorbell.

[@nbbistudent7]

I had an issue where I tried to replace my existing button with a video doorbell (Merkury with the Geeni app). The video & app notification when the doorbell button was pushed both worked great, but the mechanical chime (a NuTone from the early 60's) would not work. It tried to activate both of the plungers and it made a humming/buzzing noise. The existing transformer was showing 20VAC, but after watching some other videos online & reading what happened to others, I ended up getting one that was a 24VAC 40Va for more current. That fixed the problem of the chime not working when the video doorbell button was pushed. Many thanks to my stepdad for helping me with the wiring & the multimeter usage.

[@tusharsahney]

You, sir, are a rockstar. Thanks so much for taking the time to share this with others - helped me out big time!

[@MsSonya-cb9dt]

This solved my problem. Thank you so much.

[@arfift33n]

I'm assuming that the ring power kit is just a back up battery to boost? If that's the case can I wire it in series directly or in parallel into the doorbell itself to serve as an extra back up battery?

[@pasierbm]

Great video! I am surprised I could not get this information from the manufacturer.

[@sellgooddeals-DIY]

Thanks for watching!

[@mikerama4724]

Thanks for your video, I suspected it was the transformer but I tend to complicate things a bit. Replaced my transformer and it worked great I also removed the device from the doorbell. When I first installed the Ring system it worked great for several months then failed, I replaced my old transformer with a cheap 18vac from the hardware store, that to failed in about a few weeks. Now with 24vac 40amp I don’t foresee any power related problems. 👍

[@bc1016]

I have an opposite problem, I have a Ring 2nd generation (2020 release), it works great after replacing my existing doorbell. The problem is my existing digital chime now won't stop ringing. And everytime I press the Ring the chime would stop but it would come back again. I have to take the battery out of the chime for it to stop. I read somewhere there is something called a diode for digital chimes but it's supposedly only needed for the 1st gen Rings. And mine doesn't come with it. I'm going to call support to see if that's the problem and if they can send me the diode...

[@simon359]

Wow, thank you! I’ve been struggling with this for years and along comes this video! 😜🖖

[@patriciaterranova1074]

I had an electrician install a new 24v transformer into the electric panel. I removed the small white driver just like you did. It worked for a few days, with a clear video but I noticed it had a slight humming noise at the bell connection. Today my power went out for a few seconds, I noticed the pro doorbells stopped working/froze at two different times of day. Seems odd. The back door stopped/froze with a still image during the afternoon. Later, the front doorbell stopped/froze an image at night time. Geez. Early January 2023, I upgraded my modem and router because they were old. I’m still experiencing WiFi and router problems. I called the provider who told me the new equipment should also get a firmware update. So once the internet company firmware was updated the Ring-Pro-door Bells reconnected without any adjustment from me. Yeah!!! I hope my experience will help others.

[@christophercastaldi3649]

This totally worked. Thank you so much.

[@sellgooddeals-DIY]

Great to hear!

[@John-wc5kt]

Thanks! This has been driving me crazy!!

[@sellgooddeals-DIY]

Glad the video helped! Thank you for watching!

[@rickwoz9304]

Is there anyway to check the ring doorbell pro power kit for functionality? Thanks!

[@seguridadtotal5706]

Very helpful videos, Thank you very much from zacatecas Mexico : ) I think the problem is in the amp of the transformer !! I’m goin to install one for a client .. goin to use a 16 VAC 40 amp , that we use to power alarms . I hop it work

[@sellgooddeals-DIY]

Thanks for watching! A 16v 40va transformer should work great for you. Good luck!!

[@TonyRatkovicDC]

Great video. Thank you.

[@captainofouterspace]

I have the ring doorbell pro and a 24v transformer. Do I have to use the pro power kit v2 they supplied? I don't want the mechanical chime to ring. Do I do the bypass method with the power kit v2 or just leave the power kit out?

[@JB-pw9sp]

Great video help me out with my problem!

[@dd911]

Can you show me how this would work with a Ring Doorbell 2? We replaced the transformer and it’s now 18v but still not enough. Thanks so much.

[@susanralph7990]

I have three doorbells. I have a front door ring and my basement and back door have the same ring. How would I wire nut those together. Thanks

[@chadcurtis5438]

Thanks! This solved my problem.

[@sellgooddeals-DIY]

Glad it got your doorbell working.

[@carlpeters8690]

There is a small 602025 or 602030 LiPo battery inside the Ring Pro. After a year I could still view the camera - unless I'm trying to answer a ring - answering motion still worked fine. Another year later and the battery is now so weak that my doorbell reboots when someone rings the bell. Simply leaving the ringer type as "mechanical" (which mine is) then setting the "Ring my in-home doorbell" setting to off fixes the problem for me. "Settings > Device Settings > General Settings > Doorbell Chime Type > Ring my in-home doorbell > off". I am, however, concerned about the dead battery eventually causing problems.

[@sdapana]

Thank you - very well done video. Can I install just the Ring Pro Doorbell only and skip making any changes to the mechanical chime (don't even open it) and just buy a Ring Chime? I don't care of the mechanical chime works or not. Thank you!

[@sellgooddeals-DIY]

That should work try not to hit the Ring Doorbell Button while setting it up. Then go into settings go to doorbell kit settings and select none. That will turn off the mechanical chime. Thank you for watching!

[@mahachooev894]

Works great just as it should

[@jimkiilsgaard8907]

I'm experiencing audio issue with new ring pro. Video is great and I can hear visitor but when I speak (android galaxy 9) sound is real muffled. Unit health checks out fine. Would this rewiring work to correct... Thoughts? Thnx

[@jupitersjunk4718]

What about if there’s no power at all going to ring pro. Could it possibly be the ring pro?

[@dillionkenny4370]

It worked! Thank you so much!!

[@sellgooddeals-DIY]

Great job! Thanks for watching!

[@luisacevedo324]

It's a ring flaw.. I had to do the same thing.. upgrade my trans.. not right they should have made that system work with 12v.. that would have solved everything..

[@thedeciderer43]

Can you run two wired rings doorbells on a 16V 30 VA transformer?

[@ninolopez8900]

I am trying to install my video doorbell pro that I got from my moms house but it seems that they did not have the power kit installed. My home need the power kit. Is there any way you can help me... would you have am extra power kit handy.

[@sunnyli3137]

I have same video doorbell connection as yours , need to remove it charge battery every couple of months, it’s ring doorbell 2nd generation, anyway it can charge without removing doorbell?

[@alekhinepahang1042]

Thank you... this helps a lot.

[@sellgooddeals-DIY]

Thank you for watching!!

[@AngelicaMichele85]

Did this and now my Ring is offline. It does state that it has power, but the mv hasn’t changed since I unplugged the kit. Is this supposed to be happening?

[@HouseOfCecil]

Thanks for the video. After removing the kit, my door works.

[@sellgooddeals-DIY]

Glad it helped

[@kcp91]

Had to double tap my comments with a few other pro tips. 1 - Enable Two Factor Authentication. The recent news about the little girl that was harassed by someone that hacked the ring was due to the owner not having two factor authentication enabled. All known hacked Ring systems were because of that. 2 - Under Device Health in the settings, tap the Voltage rating itself (i.e. Good) and you will get the actual mV reading the Ring is getting. This number should be 3900-4300. If it's too low, you are under powered and will have issues, too high and you run the risk of frying the doorbell. My doorbell is running on 24 v 40 amp and sharing the load with a thermostat. My reading is consistently 4000-4050 mV, and no issues. 3 - Once you are past all your voltage/amperage issues and running OK, install the Rapid Ring application on your phone. It is a companion app to the main Ring app. Once installed, it will turn off the Ring notifications to your phone and enable them through the Rapid Ring app. In the app settings, not IN THE APP itself, (at least on Android) you can customize the notifications (I like the dogs barking). When you get a notification from Rapid Ring, when you hit the notification you are immediately taken to the Live View, bypassing the delays of Ring uploading video and the extra clicks to get to live view from the normal app. This allows you to actually see what's going on immediately. enjoy!

[@wyosundancer]

Did the trick. Was having trouble with setting up and staying connected. Initial install done through Amazon repair. Doorbell transformer was replaced, but used the standard rather than slightly higher voltage and amperage. Replaced that transformer and wiring. Almost instant connection.

[@klutch14u]

I'm getting 20volts at the Ring Pro device itself but does not work (does not illuminate at all like yours does) pressing the button or within the app. Doorbell is 1.5 years old. Assuming the Ring itself has bit the dust?

[@kamsiu7342]

Those newer mechanical chime doorbell use 16v AC, the Hampton Bay requires only 16v. My problem was my old house 24v (actually 30v) burn mechanical chime. They make tri volt transformer that do 8v, 16v and 24v to handle older and newer systems. A voltage meter on the AC setting will tell you.

[@GraceCA101]

And I shouldn’t have to charge my battery separately if I do that?

[@RandenMcD57]

Just tried to install ring pro, worked for a bit (motion, surveillance, but wouldn’t ring inside doorbell) then it quit working and went offline WiFi. Ring entered setup mode circling white light and that’s it. Got a new one and same. I have 19 v at the outside doorbell button. I’ve tried to bypass the inside mechanical chime- when I put the trans and front wires together I don’t get power at the button. Put the wires back on the chime and I get power. What’s your thoughts on how I can bypass the mechanical chime? Thanks and great videos!

[@chief121]

kzbin.info/www/bejne/h3qqeY2Ja89mf8U

[@tyronecooke6095]

can you try the video doorbell for swann and use a 24v transformer with a mechanical bell??

[@selfaware982]

You've

[@jeremysargent5037]

Measure the voltage at the door bell just before you swap out the door bell button.

[@patriciaterranova1074]

Good job. I located my transformer on the side of my electric panel box in my basement. How can I change the transformer to a 24 volt? The circuits are all live and the panel is full where the transformer is located. Since I only have a 16-volt unit and I think my problems are from having too much equipment on the small 16-volt transformer. I have a front pro video bell and back ring pro video and one chime servicing both. I own a voltmeter but can't tell where you are touching to activate the meter. Thank you.

[@douglaslambert579]

Home Depot has a transformer 16 vac 30va transformer that says it’s compatible with Ring doorbell pro.

[@fanman1981]

Hi have similar problem.. when I first got the ring pro a year ago it worked fine with my musical digital chime and its compatible with the ring.. now it doesn’t ring the chime and that power kit when connected powers the ring fine but seems to cut the power for chime.. note: I disconnected the ring and chime works fine.. will try upping the transformer to 24v.. but I don’t get is why it worked fine b4...

[@sellgooddeals-DIY]

Try checking the settings to see if the doorbell may have been turned off. Dashboard> Doorbell (Name)> Settings top right> Click on doorbell kit settings > see if digital is selected. It does really sound like a power issue is causing your problem. You can pretty much tell that you have a power problem the first week you get it. Unless the transformer is on its way out. Which usually cause lockups when you have a power issue.

[@roqueherrera2692]

Is this in any way compatible with the ring alarm wireless home security, and are we able to get notifications via phone?

[@misterkota1252]

Roque Herrera why would you ask such a dumb question in a comment section? Do you seriously check back here occasionally for the answer? Are you tired of waiting? I don’t get why people do this.

[@marcselders2781]

Thanks for the video. I have a question. My transformer is a 16v 10a but I have 2 doorbells. My next option to change to 24v 20a, or should I get another one at 16v30a and still connect the part from ring to my doorbell? Do I need two of this part, one for each doorbell? Thanks again.

[@sellgooddeals-DIY]

Sorry, I didn't see your question come through. One quick question do you currently have 2 or just one transformer? I assume you would like to keep the mechanical doorbell for both the Ring and your second door?

[@marcselders2781]

@@sellgooddeals-DIY I recently purchased a 24v 20a transformer. Everything is still hook to the 1 trans, 16v 10a trans. 2 mechanical doorbells, not digital( don't play music) So should I hook both to the 24v trans, or should I just run both trans with one bell on each trans? I also was told to install the required power kit to the closet doorbell to the front door, when using one transformer.This made little sense to me. Yes I'll like to keep both doorbell.

[@robinjackson4436]

Our ring pro was working fine for a few months now it want ring or record it only says not internet connection what do we need to do

[@DaveDugdaleColorado]

Thanks for doing this, it helped me!

[@sellgooddeals-DIY]

I am very glad it helped. Thank you for watching!

[@tcott13]

Thanks this fixed my issue.

[@sellgooddeals-DIY]

Glad it helped. Thank you for watching!

[@ivan7549]

Is there a way to make to work the exciting chime with the ring doorbell or a video doorbell? With out have to buy the plug in chime? And how about if I buy a 30 volts transformer. That can make work the video doorbell directly with the exciting chime?

[@sellgooddeals-DIY]

Yes, you need to upgrade your wired transformer to at least a 16v30va transformer.

[@FM-qm7qr]

I’m installing the Ring Doorbell Pro soon. Current doorbell transformer is 16v 10va and multimeter shows 20v out. Since I want to keep using my current mechanical doorbell chime (don’t want to bypass it)…..and don’t want a Ring Chime, I assume I’ll need to replace the current transformer with a new 16v 30va transformer….yes? And…can this higher voltage transformer potentially damage the mechanical doorbell? Anything else I need to do? Thank you for your video.

[@sellgooddeals-DIY]

You have done your homework. A 16VAC 30va transformer should be sufficient to power the doorbell. Also, make sure you install the power kit that is included with the Ring Doorbell Pro. Since you will be keeping the doorbell chime. Let us know how it turns out.

[@getbent1738]

You are correct, you need a 16v 30va transformer. 24 VOLTS IS TOO MUCH.

[@Tchairdjian]

Is 24V 30A really too much? Will it hurt anything? I already ordered it. In one of the videos you did for the Nest you showed how the voltage is dropping every time someone rings the doorbell. If I keep it at 16V and increase the 10A to 30A isn’t that still 16V and subject to the same drop?

[@BELECTRON]

@@getbent1738 All of electrical components are in series ( Doorbell, Ring) plus the wire resistance, so the voltage that each components sees its a lot smaller.

[@GuidoLoko]

Awesome Video! Like many others, I was having issues too. (with low power) I also have 2 sets of wires at my front door (4 wires total) but at the mechanical chime, there is only 1 set, that was wired to Front and Trans. I've tried hooking it up in every way possible. I think I need a new transformer, Do you think it could be located in my garage on the wall (with the breaker box on the other side of the wall, outside) I might upgrade that transformer......i've spent so many hours with this stupid Ring Pro!!! UGHHH I knew it wouldn't be as easy as they made it look. Thanks for the video tho, at least I have an idea of what I can try next to see if it works. I might just buy the power adapter and plug it in the outlet that's right below where the doorbell is located....kinda ghetto but lol I wasted enough time on this!!

[@rocxylemmon8535]

mine is located in the attic right above the doorbell box

[@GuidoLoko]

I gave up and bought the power supply and have a wire running down the wall, I guess ONE plus is that my house was built with some outdoor plugs and one is right below the doorbell. It looks horrible with the wire hanging down... BUT... I refuse to waste anymore time on this $hi* It's a damn "DOORBELL"! None of us should have to be wasting this amount of time on something so "Simple" 😤😤🙄 I honestly HATE ring more than ever now! I definitely KNOW for the future not to screw with them n there crappy products! LoL

[@anothersomebody8195]

@@GuidoLoko I am thinking the same on not wasting time and money on them too. I upgrsded my transformer and the chime STILL won't work. I woke the kid up switching them out and at about 3 hours of research, shopping and "working" on it. It pisses me off. All they needed was a built in capacitor in the unit to power the doorbell too. What a shitty product

[@exposurebyvideo1209]

Wow ur amazing

[@elcoqee]

Great video. Does this also fix WiFi connection issues. My WiFi is at 180 download and 14 upload right at the doorbell. The house chime works and doorbell works. It also connects to my phone or iPad but it won’t connect to the internet . I’ve checked it and rebooted.

[@sellgooddeals-DIY]

Sorry, for the late reply I have been in Yellowstone. My up/down speeds are really close to what your speeds are. That is a really good signal that you are getting at the doorbell. I'm not sure with your specific situation. The biggest common problem is the voltage drop that you get when the button is pressed and the doorbell chime dings. The voltage definitely drops below the required amount that the Ring Doorbell Pro needs. Once that occurs the doorbell won't work correctly. The original Ring doorbell and ring doorbell 2 don't have this problem because they have a battery. Since they have a battery when the voltage drops because the button is pressed the battery supplies the required voltage without a problem. I can say your problem sounds similar to what I was having with my Ring Pro.

[@kylerichards1795]

So I bought a ring pro from a friend. Disclaimer; I asked her and her husband if they had any issues with the unit and both claimed it worked flawlessly. Figured it would work right away being a one year old home and builder offered this as an option. However I found the transformer was to small. Purchased a 16v 30vac transformer to run the mechanical chime and ring, it doesn’t matter if I have it bypass the chime with the transformer tied straight to the doorbell wires, it still won’t power on. Won’t power on with the chime connected with the pro power kit that came with it or the updated one ring support sent me. I checked and I have 18vac at the doorbell itself, so I’m wondering if it’s the unit. The pro has a micro USB port. Does this allow it to be plugged in and charged. Just wondering if the internal battery could be so dead that the hardwire power won’t even charge it. I’ve been fighting this thing for weeks when I have time and I’m about to throw in the towel and just go back to my plain Jane doorbell button. TIA

[@chief121]

kzbin.info/www/bejne/h3qqeY2Ja89mf8U

[@itsj0hnnyb0y]

Hi, can you do a video of how to upgrade your transformer to a 24V

[@computeraddic675]

You just have to buy a 24 volt transformer instead of the 16 volt.

[@psha8178]

Where is the transformer located? How do I get to it to replace it? TIA

[@Dreden77]

Mine worked at first. But I just recently realized that it rings my phone, but the wired chime inside isn’t working anymore. Could that be the same issue with the transformer?

[@rocxylemmon8535]

yes

[@arturoayala3783]

No

[@CB7Jay]

You ever figure this out? Lol 4 years later

[@donhgr]

If you don’t have voltage to run a mechanical doorbell, if you installed a digital would it possibly work?

[@sellgooddeals-DIY]

Yes, great idea! If you install a digital doorbell don't forget to install the diode. Also, change the doorbell kit to digital in the settings in the Ring app. Below is a link to Rings website that list known compatible digital doorbells.

[@Tchairdjian]

Could you please do a video illustrating how to change the transformer? Mine and most people’s are attached to the main fuse box. Scared to open that big box. What do I expect once I open it and how?

[@sellgooddeals-DIY]

I can do that. Just not sure how fast I can get to it. How soon will you be doing your project?

[@Tchairdjian]

Thanks. I could probably figure it out now on my own but I looked high and low on You Tube a month ago and there was absolutely nothing about it. I think give the fact that a lot of people are installing video doorbell these days and are having to deal with this inadequate transformer issue, they would be very grateful to anyone who can show them how to do it. LOL. I like how you explained things in layman’s language. I think you’re the right person to do it.

[@anothersomebody8195]

@@Tchairdjian i upgraded transformers and it still didn't work

[@Tchairdjian]

@@anothersomebody8195 maybe your wifi signal isn’t strong enough by the time it reaches there. I recently also upgraded to a Google Router with 3 pucks and everything is working much better.

[@anothersomebody8195]

@@Tchairdjian I am using the ring doorbell and the original mechanical chime so I'm thinking if I press the ring button, then the chime should ring. Was wifi causing issues with this?

[@phongpham3771]

Hi 👋, I was wondering if the 24v 10va transformer work with a video doorbell that rated at 12-24v? Will it power both of them?

[@sellgooddeals-DIY]

The 10va is on the low side. I don’t think it has enough amperage. I think 20va should be used as a minimum rating. So that the voltage doesn’t drop too low. However, if your doorbell has a battery like original Ring or Ring 2 you should be fine.

[@phongpham3771]

sellgooddeals DIY the video doorbell that I about to get is from AliExpress, and it also got batteries but I don’t know if the battery can hold up in the Canada winter that can get up to -40 degrees. I was wondering if I can put the battery in it while using the power supply that rated at 24v 10va at the same time

[@erikcane8414]

Hey can you help me? My transformer is a 10v 5va. Can I bypass the chime and will it still work. Or do I have to upgrade the transformer. What do you suggest?

[@sellgooddeals-DIY]

Sorry, your transformer is going to be way undersized to power the Ring Pro. If you want to keep the chime you would need a 16V 30va transformer. If you want to bypass the chime you can go with a 16V 10va transformer. This video will show you the difference between the 16V 10va and the 16V 30va when using the chime. kzbin.info/www/bejne/h4ayaKKVq9d4g9k

[@dhflannagan1]

I like the demo board!

[@McFly-guitars-n-stuff]

My ring Pro is connected directly to the power supply. No doorbell just the power supply like what you have in the video here the Transformer. 10 months later it was dead. The internal battery died.

[@BrianLeeSFSUVideos]

I'm having the same issue. If using a 24v transformer to make the Ring work, will this blow up the doorbell? I'd like to keep the mechanical doorbell. Great video. Thank you.

[@sellgooddeals-DIY]

Thank you for watching! If you upgrade your transformer to the 24VAC your doorbell won't blow up. However, the chime is designed to work with a 16VAC transformer. This will likely lead to premature failure of the doorbell chime over time. Ring does a good job of only sending a fraction of a second pulse to the chime. It won't send a pulse through again until it completes a cycle. So, It really isn't exposed to voltage all that long. My daughter would go to my mothers house and ring the doorbell constantly until my mom would answer the door. Now that is some real abuse on a doorbell chime. The best case scenario is to take the chime out of the equation as the voltage drop on the Ring Doorbell is very hard on it.

[@BrianLeeSFSUVideos]

This was very helpful. I’m surprised Ring Doorbell doesn’t mention anything about the voltage, and allow the customer to go through lots of hassle. I’ll change out the transformer, and buy their chime doorbell ringer. Thank you again for your advice and your video.

[@sellgooddeals-DIY]

If you decide to not use your existing doorbell chime and bypass it. You shouldn't have to change the transformer out as long as it is suppling at least 16-18VAC.

[@sellgooddeals-DIY]

That is great question! They should put a warning sticker on the box that states get ready for frustration and hassle. At least you would know what you are buying. Once you get it working it does work very well.

[@BrianLeeSFSUVideos]

@@sellgooddeals-DIY I'll do this step by step rather than changing everything thing out. Thanks again.

[@kykypenn]

Mines doesn’t seem loud enough with the door chime it rings but sounds so low

[@Mike_5]

Very informative video but the very common issue here is VA (Volts multiplied by Amps) not the actual AC Voltage supplied by the transformer (Typically specified as VAC - Voltage AC)

[@BELECTRON]

You just need to upgrade you transformer to 24v or 16v at 30VA. Get the 24v 20VA from homedepot in the doorbell section.

[@Navysealsniperfifty]

Got one mine still lost wifi connections

[@natecollins5275]

Do you disconnect the power booster from the doorbell that came with the ring ?

[@anothersomebody8195]

I did, the bell still doesn't ring. I think the ring is broken and not connecting power to the bell. Waste of time and money.

[@JuanIsaac666]

Im just having low power issue but only at night which is weird will eliminating the old doorbell help? Transformer is new

[@sellgooddeals-DIY]

That is very odd that it only is happening at night. If it's only happening at night perhaps you have some sort of light that is tied into the transformer. Do you happen to have a lit address sign?

[@fredtrabulsi7341]

I have an ADT system and they just installed their video bell. Left my house without it not working properly. Said I had to get my own electrician....Believe that. I have a mechanical bell with front and side door rings. Can you please help me. I fooled with the wiring on the transformer trying to get everything working and got a strong electrical odor. Believe blew out my transformer as no more juice. What is your suggestions....size of transformer. etc. I paralleled wired my old front door button to the new ADT video bell so I would have both. Thank you

[@sellgooddeals-DIY]

That is a bummer! I am surprised they didn’t take care of it for you. Looking at the specs it shows that it needs to be at least 8V to 24V. I would think that a 16V 30va transformer would work for you. Take a look at this video it will show you the difference between the most common transformer 16V 10va VS a 16V 30va. kzbin.info/www/bejne/h4ayaKKVq9d4g9k

[@firehousedog27]

I just installed it yesterday and set and worked fine for about 4 hours, then the ring tells my phone its not connected to the internet. Would changing out my transformer do the trick?

[@bob218]

Hey did you ever solve your problem? This same thing happened to me and I checked everything I could. My multimeter doesn't seem to indicate I even have power. Let me know if you figured anything out.

[@jacoblynch6977]

Hey, I'm quite confused with my doorbell chime setup. There are 2 red wires connected to "front" and then a white and a black wire connected to "trans". Do I have to wire nut all 4 together??

[@felixhunglee5436]

Did you figure this out? My 2 reds are going to the front and trans. The 2 white cables were nut together.

[@jacoblynch6977]

@@felixhunglee5436, I did. For me it appears someone may have had it wired so there could be either a garage or back door second bell. I'm not really sure. What I did is connected the wires at the front of the house and then used my multimeter to find the wires at the chime that completed that circuit (the other 2 had no power). I wire nutted the two that completed the circuit together and voila I had power at the front for the new doorbell. I taped off the other two wires individually since there was no power to them anyway.

[@davem7722]

Ring actually has a list of mechanical doorbells that are recommend to work

[@justdissin7340]

I recently got the ring chime pro can i use it to ring doorbell if i eliminate mechanical chime?

[@sellgooddeals-DIY]

Yes, you won't have to upgrade your transformer. Watch this video kzbin.info/www/bejne/bIm1knttdqprq8U

[@tdz69]

Video is three years old. About the same amount of time I’ve been looking for the damn transformer. Lol.

[@RitaFieldsRacing]

Did you ever try the 24V transformer?

[@sellgooddeals-DIY]

Worked fine. The best option is to buy a 16v30va transformer.

[@sdg326]

Upgrading from a 10volt to a 24volt transformer. Should I be concerned about the higher voltage with the existing mechanical chime? Is the existing wiring ok?

[@sellgooddeals-DIY]

Which video doorbell are you installing?

[@sdg326]

Remo+

[@sellgooddeals-DIY]

You should be able to use a 16V 30va transformer. If you would like to know the difference between a 16V 10va and a 16V 30va look at this video kzbin.info/www/bejne/h4ayaKKVq9d4g9k

[@pauld8604]

how about wiring it with just the transformer without going through the bell in the middle, What wires go where ...you only have one wire on transformer

[@sellgooddeals-DIY]

The yellow jacketed cable that you can see actually does contain two wires within it. If you are going to hookup the Ring directly to the transformer: The transformer has two wire terminals attach one wire on each terminal, the Ring doorbell has two terminals that you will attach one wire on each terminal from the transformer. Since this is low voltage AC it doesn't matter which wire goes on the terminals as long as there is one per terminal.

[@beowulf555]

If you upgrade transformer to 24v, what happens to the chime? Don’t they usually work on 16v? Will it burn out due to higher voltage?

[@sellgooddeals-DIY]

This video is old, upgrade to a 16V 30VA transformer. The 24V will work but the 16V 30VA is a better option.

[@katieealey1247]

My doorbell is digital and plays a song when the button is pushed. When I attached the power pack, it is causing the chimes to slowly play continuously even though the button has not been pushed. It also has 2 wires going to the transformer and another 2 wires going to the front. The power pack only allows yo to connect to a total of 2 wires, not 4. What do you suggest?

[@Maxxout889]

So your answer or solution is to bypass the chime?

[@sellgooddeals-DIY]

You need to either upgrade your transformer to at least a 16 volt 30 va transformer or bypass the chime.

[@richewilliams9586]

Every time someone rings the doorbell it goes offline and I have to reset it So would you suggest that I do exactly what the video you just showed Thanks for the video by the way

[@sellgooddeals-DIY]

So you really have two choices for it to work right. One is upgrade your doorbell transformer to a 16V30VA or bypass your chime. If you would like to know why you need to upgrade your transformer check out this video kzbin.info/www/bejne/h4ayaKKVq9d4g9k If you want to bypass your doorbell check out this video kzbin.info/www/bejne/bIm1knttdqprq8U

[@kyledaugherty7763]

Could you tell us the exact issues you were having? I replaced my transformer with a 16v/30va model and my ring doorbell still won't power on (I can't even set it up yet)... If I follow these instructions it should work, correct... Thanks for the video!

[@sellgooddeals-DIY]

Yes, either upgrading the transformer to 24V or bypassing the chime should solve your power problems with the Ring Pro. The voltage drop that you get when the button is pressed and the chime chimes is the problem. I'm a little surprised that you have been unable to link to your account. How far along do you get in the process? Are you able to connect to the Ring's SSID (wifi)?

[@kyledaugherty7763]

sellgooddeals DIY No, I can't connect to the Ring wifi... That's where it stops... I'm thinking I may have a faulty device...I was able to try your solution in this video and it unfortunately did not work.

[@sellgooddeals-DIY]

Hmm, is it broadcasting and your phone won't connect or is it not broadcasting at all?

[@hidekigomi]

Kyle Daugherty I purchased the pro today - it asked to join the network but it failed, I didn’t see the network in the list of WiFi’s available, either. The same issue for you? I even did something similar as in this video, bypassing the chime, connected the cables directly to the pro power kit. Still didn’t work. I ended up being with the customer service for 5 hours, they couldn’t figure out so they are sending me a new one. I asked if the power wasn’t enough, and what kind of solutions the others who had the similar issues took - they couldn’t even answer (??)

[@kyledaugherty7763]

Update: I spent some time on the phone with support and they are sending a new unit...they suggested something that I had read on a reddit forum; plugging it in via usb cable to charge it...I couldn’t even get that to work.

[@paulntx]

I'm not getting why people are spending $50 for a new chime when you can simply fix all your problems by buying a $15 (I got it for $12) transformer that will power your Ring Pro AND ring your regular doorbell. Your problem is not your transformers Volts rating. The problem is your transformers Volt/Amps rating. You MUST have a 16V 30VA transformer to power BOTH your Ring Pro AND your original doorbell. Buy at Amazon Newhouse Hardware 30TR Door Bell Transformer, 16v 30va

[@maeu59]

With the transformer upgrade do I still need the pro power kit?

[@gutsbriones]

I replaced my transformer with at 16v 30a ang my ring pro still turns off. I dont know what to do.

[@maeu59]

gutsbriones you can also have it ring through an Alexa

[@paulntx]

@@maeu59 If you have an AC system with the mechanical doorbell you need the pro power kit. The ring needs a constant power source to operate the camera. That's the purpose of the power kit.

[@paulntx]

@@gutsbriones do both your ring and your doorbell chime when you press the doorbell? If so, then your camera is turning off because of no power. Check to ensure the pro power kit is properly installed. Use a volt meter to check for continuity and correct voltage.

[@acseventyone]

My Ring Pro worked perfect for over a year on a 16V 10VA transformer, using the red Ring "Pro Power Cable" which is a unit Ring sends out that basically connects the "Transformer" and "Front" leads from the original mechanical door chime (since my chime hums when I use the Ring "Pro Power kit" (the little white box unit). Last month the fuse (1 amp) in the red Ring "Pro Power Cable" blew. This is odd because nothing in my wiring setup had been touched (I suspect a Ring had a firmware update or something over WiFi?). I replace the 1 amp fuse and each time it pops, mystified I called Ring for support. First we deduced that the transformer was incorrect and should be a 16V 30VA unit, so off to the store I went to obtain one-upon installation, the same thing happened, blown 1 amp fuse(s), so I thought, let's try the Ring "Pro Power kit" (the little white box unit) and add the original mechanical door chime back in the loop and see what happens? Everything worked great, except the "hum" on the original door chime returned, which is unacceptable. It appears in your video that you connected (nutted) the wires that were for the "Front" and "Transformer" on the original mechanical chime together, without a fuse-Is that correct? And in my case should I be concerned to wire my Ring direct like yours, since the 1 amp fuses keep blowing out? Great video BTW, thanks!

[@misterkota1252]

Aaron Chapman how you doing waiting for your answer? You think this is customer freaking service here?

[@misterkota1252]

And it wasn’t a great video. It was 240p and there’s no excuse for posting such horrible resolution

[@Loren.C]

This video is a little misleading. Not every 16 volt transformer is the same. Most home 16 volt transformers are either 16v(volts) 10VA(watts) or 16V 15VA. On a 16 volt transformer, the ring pro requires one that is 16v 30VA(watts). Thats all you had to do is buy a 16v 30va transformer and you could have still utilized the doorbell without buying the chime

[@robertgregory2618]

You are exactly right on.

[@usmarshals7521]

I had the same problem I replaced the transformer to 24 volts and then I went to the settings for the door bell pro and switch to mechanical and everything works.

[@sellgooddeals-DIY]

Great job getting it working, it can be frustrating.

[@isaacgarcia5613]

Good morning, I have generation one it won't stop ringing my doorbell for my house

[@sellgooddeals-DIY]

It has been a long time since I used the first gen, I don't really recall how to troubleshoot it. However, seams like if you hold the doorbell button in for 30 seconds it does a soft reset. If nothing works you can do a hard reset holding the orange button for 20 seconds on the back. This will reset back to factory defaults and you would have to set it up again as a new device.

[@chiefcaptainmoroni1]

Gosh-almighty, we have the questions.

[@user-ch5jp1xl5n]

Why is the chime not working?

[@MWDAdventures]

It worked great for 1 year. then I started loosing wifi and can't connect to video then I lost wifi and finally it won't chime. my transformer reads 21 seems like its to high compared to the 16 recommended.

[@MWDAdventures]

update. I have a 24 volt like the one in your picture and that explains why I get the bell to work one time then it quits. its 24 volt and running 20-21 .

[@MWDAdventures]

@B B I contacted Ring and they sent me a new pack for the ringer.

[@steve03260]

Our doorbell didn't work so we got the Ring pro and did what you said to do with the two wires and wire nutted them together but still, a No-Go at this station, the transformer is 16V do I need to pull the 16V and put in a 20V transformer even is bypassing the mechanical bell? Do transformers go bad, we assume it was original to the house so about 10 years old. Thanks

[@sellgooddeals-DIY]

Bummer! Yes, transformers do go bad I am guessing that your transformer has stopped working. There is a light ring around the doorbell button on the Ring Video Doorbell Pro. Did that light up when the Ring Video Doorbell Pro was installed? Also, your old doorbell did the button light up on it? If the answer is no it is a very good chance that it has quit working. The only way to know for sure is to use a multimeter on the transformer.

[@steve03260]

@@sellgooddeals-DIY Thank you, and you are correct no light on pro or the old button either I was thinking the same thing. I just re-wired it like in your video and again nothing. So would you recommend the 24 Volt or the 16 and just forego the mechanical doorbell as we already have the chime?

[@sellgooddeals-DIY]

It is your preference if you keep the mechanical doorbell you should probably go the 24V route. I personally would bypass the mechanical doorbell and go with a 16V 30va transformer. Either way would work but the mechanical doorbell is hard on the Ring Video Doorbell. Thank you for watching! Have a happy holidays!

[@steve03260]

@@sellgooddeals-DIY went with the 16V and by passed that mechanical but still a NO GO will keep looking, thanks and Merry Christmas to you and yours.

[@sellgooddeals-DIY]

Did you check out the breaker? If that is good is there a GFI tripped that perhaps it is tied into? Where is the transformer located?