What is Cost to Serve? - A Great Example

[@supplychainsecrets]

This video is brought to you by Logistics Bureau - Management Consultants, who reduce costs and improve service for organisations Worldwide. If you need any assistance on any of the topics on this channel, just visit us at: www.logisticsbureau.com/

[@martinhultberg3987]

Just wanted to give a thanks for the good and detailed video. - I hope the flight and lunch was both equally good and matched you service expectations. Regards a danish economy student.

[@supplychainsecrets]

Indeed the flight and meal were great 🙂

[@aymericduprez9951]

Thanks for this video. I'm always amazed by the importance of perceived level of service. The major part of an airline's service is to bring you from A to B, and every passenger will arrive at the exact same moment, whaterver the price they paid. Don't you think the additional features are incredibly overrated ? The cost to serve one additional passenger (marginal cost) is almost zero...

[@supplychainsecrets]

It's a really question of what we value in time and comfort I think. For people who can afford it, flying Business or First means they will arrive at an important meting fresher and be more effective perhaps. I try to travel Business on long flights (using Air Miles) and I can get off an overnight flight and go straight into a meeting feeling quite fresh. A lot harder when I fly economy. Maybe I'm just getting to old? LOL