RockAuto Sucks

[@nyeahgarner2420]

My fridge is full of their magnets. Never a problem. I could write a book about all the problems I've had with local parts stores.

[@ProctorSilex]

I've had good and bad with both. RA can be much more of a pain when things go wrong.

[@legion7193]

Company practices Bait And Switch tactics. The parts you buy are not always the parts you get. I have reported them to the Office of Consumers Bureau of Wisconsin. They stated they are and have been compliling evidence against them. Yet have failed to do so. Basically protecting them from punishment. That's why their bad business practices continue to go unpunished. ~A Veteran

[@cjevans2746]

"F&^# RockAuto" is what I say. I stopped doing business with them this year. I bought a CTM for a Dodge Dakota (Central Timer Module) for $400.00. When it arrived, it had a sticker over the wire terminals, which you have to remove to plug in the wiring harness. When you remove the sticker it leaves the word "VOID" on the CTM. Their website listed part numbers their part supposedly matched, too. (My part number was in that list so their part should have worked.) When I put it in the truck, it did not work properly. I mailed it back and RockAuto only paid me back $200 saying it was now a core charge due to the "void" on the CTM. I told them you have to pull that sticker off to install the damn part. I wrote several emails back and forth, got the BBB involved (what a joke, too) and to this day RockAuto still has the $200 they STOLE from me. They are a dishonest company and nothing but thieves! No phone number to talk to, it's all done by emails. LOUSY customer service.

[@1970chevelle396]

The best way is to dispute it on your credit card right away

[@cjevans2746]

@@1970chevelle396 Thanks.

[@mygtr2021]

Great prices on good parts has been my experience. However, it's the goofy shipping cost tricks they do. If you have ordered multiple parts at the same time you know what i mean. They deliver the parts from different locations to maximize the shipping and handling costs. By the end of the day it's cheaper ordering parts from somewhere else that has free shipping or ordering from a local parts retailer.

[@1970chevelle396]

I have accounts at all the local auto parts stores. So Rock Auto was only s little bit cheaper. But there no good since they have no customer service. Local auto parts stores will take care of any problems right away.

[@Chris-go9ti]

I am here for no customer service too. I added a truck icon part that says it will ship with the other items. It changes all the a and b to abcd adding 50 to shipping. Ashley was rude via email.

[@Tojen-pt8um]

Parts quality is fine for me. But man the shipping SUCKS. Gotta pay through the nose to get it "quicker" and it still doesn't guarantee squat as to when your parts will actually get there. Had a part go from Jersey to New Mexico back to Kansas City. No recourse whatsoever to get any kind of refund on paying extra for shipping. If you got a project that you are in absolutely no hurry to get parts or NOBODY else has the part besides them, pay the cheapest shipping option possible because it's just a big racket honestly.

[@corey5291]

I have had 10 years of success with rockauto and this last order just went to shit and still no customer service lol wtf

[@Cokie907]

Luckier than most. I went about 3 years (4 parts orders).

[@rustynkennedy]

I am dealing with this now with rockauto, they have a email only now and same thing shipping is not delivering and they just keep telling me to wait further and further. they now want me as of today to wait 30 days before they will do anything. I am calling my CC to dispute today!

[@1970chevelle396]

There horrible to deal with. I wont ever buy anything again from them.

[@fc4633]

NO CUSTOMER SERVICE !!!!!!!! IT IS NOT WORTH THE SAVINGS BECAUSE THEY WILL BE NEGATIVE. I have ordered gas struts for the hood and for the hatch on a land cruiser, and received the wrong ones, seeing their return system I decided to take the loss. Figured it was not worth the trouble. My dumbass needs a transfer case actuator for a 07 tundra and it arrives damaged, not in shipping but poorly handled at their warehouse because the component box was damaged not the component box so I immediately started a return and delay. I paid extra for faster shipping because of a time crunch and 3 days later, no email, no new tracking, no one to call. Rockauto is the slot machine of Autoparts stores. A bad gamble and it is a shame they have adopted such a crappy model to do business because they could still beat the pants off the competition if they dropped some execs at the top to hire a few dozens of customer service agents.

[@overtorque]

I've been a mechanic for 19+ years and I haven't heard ANYTHING good about Rock Auto between the parts or customer service.

[@1970chevelle396]

It’s so much better to pay a little more and use a local auto parts store that has customer service. I won’t ever use Rock Auto again.

[@overtorque]

@@1970chevelle396 I agree 100% with you!

[@SOUTHERNPACIFICGOD]

Don't count them out. They saved me from having to go to the dealership and pay top dollar for a taillight panel for my 2000 Jeep Grand Cherokee.

[@Cokie907]

The more parts you buy from them, the more risk you run of getting burned big time. I got lucky with about 4 orders in a row but on my last order it was a mild shit-show. One part was defective so I had to take the whole dang front end apart again. Another part didn’t fit properly, ugggh.

[@Val-xi4we]

Just had a issue with a order and discovered they have no way to contact them. Luckily it was only on a $15 part, but it opened my eyes to the danger of ordering from them. If this had been a large order I would have no way to contact anyone! I've also spent thousands with RA, but no longer. Its just not worth the risk.

[@1970chevelle396]

I had problems with Rock Auto 3 times over the years. But after this last problem I won’t ever use them again. I tried to save the customer money it ended I was out the money for a long time waiting for the refund.

[@stanleykania7184]

I had an order that was wrong. The website says it fits.

[@natedogg1238]

I’ve been buying rockauto parts for over 5 years,spent 5000$ plus on many different things for many different cars. If the parts you get don’t show up damaged from shipping they will be damaged from who ever rebuilt it,holes won’t line up,parts are the worst quality ever,if the part shows up right. When they don’t you’ll be paying to return them and then they will do whatever it takes to not return your money and you better believe there taking a percentage of that money for there failed or bad parts. I’ve got pictures,story’s and so much proof of them keeping my money and not caring about the damage there’s parts caused in what ever sense it is. ROCKAUTO is the worst parts company on the planet and I’ll never by parts there again.

[@1970chevelle396]

Rock auto sucks. It’s better just to pay a little bit more from local auto parts stores. You can also set up accounts at local auto parts stores and get a discount.

[@paulk6888]

had an '08 F150 which has a 2-piece driveshaft, which broke at the center carrier (very common). actually the center carrier was ok and it was the retainer that broke and its a non-service item. thanks ford. bought what rockauto claimed was a "made in the usa" driveshaft. upon arriving not only was it clear that it was some chineese bs with low quality welds, but the driveshaft looked odd... why do you ask... because it was missing the slider to compensate for any suspension movements, meaning the rear section could NOT slide into the center carrier like the oem, which meant first bump would cause something to break as there's no place for the driveshaft to move with the suspension. you'd think returning this would be easy... guess again. the box they shipped it in was cheap and pretty much a one way deal, so had to reinforce it with plywood, which i luckily had around, and then borrow a strapping tool to secure everything. they got it and refunded me for the driveshaft, but tried sticking it to me for the shipping, so filed and won with paypal. there's no way of speaking to a live person at rockauto... its all email communication.

[@paulk6888]

it gets better... i actually forgot about the above nightmare as it was back in 2019 and placed an order for some air filters for our mazdas. the order was placed on hold until get this.. "Unfortunately our records indicate that you filed a PayPal Claim against us on order xxxxxxxxx. Until we are repaid the $51.36 incurred from that reversal, we cannot ship any future orders.

[@oldfag_adventures]

it sounds like you ordered the wrong part 🤣🤣 can't fix user error

[@TerryHarris-x8r]

Wow! ... you guys are scaring me with these comments! Ordered two headlamps for my C230 this week!

[@ThomasBrooks-hu3qv]

I don't trust anyone I can't call

[@sixtyfiveford]

Had to do a credit card refund once with them and they blocked my email/account afterwords. I have ordered with them since with a new email/about a lot of times and most stuff is good but definitely some small issues. From my understanding they are just selling parts out of the backrooms of parts stores. So some may have been opened and or customer returned.

[@1970chevelle396]

It seems like your right . They probably have some deals set up with distributors and the parts are shipped direct. On that tracking number it shows I refused it. And now it shows it’s back on its way to me.

[@truth409]

I ordered 2 name brand items top quality and they both filled within 2 months and the metal looks different the color is different and the master cylinder plunder has completely frozen solid by sitting on a shelf for about 9 months I don't know what's about that...

[@1970chevelle396]

The biggest problem is no customer service when something goes wrong. That’s why I won’t ever use them again.

[@xxCablexx]

I ran into a similar situation, wish I saw your video before I ordered from them, never using them again

[@1970chevelle396]

Thanks

[@yzmoto80]

I’ve been ordering from Rock Auto for over five years now, only one issue with a leaked hydraulic motor mount in a sealed bag, in an undamaged box, there is no way they could have known. They had a replacement at my door in 2 days. Granted, it wasn’t for a customer that I had to explain a part delay to. Just sharing my experience. I don’t think they are out to do bad by anyone, but you have to remember, they aren’t the conglomerate that Amazon is, Amazon can refund your money as soon as they get a return shipment tracking number. Rock Auto is Mom and Pop compared to the Amazon.

[@kennygee2715]

I think I'm going to have to stop buying from them. It's been mostly a positive experience. Except today, a part failed after 2 months. apparently I can only send the defective part back and get a new one shipped. Well guess what, I have to go to work tomorrow, so I had to buy the part locally. So I guess I'll send the old part back and get an extra part to sit on my shelf for 20 years and probably never need it. I think I should just buy parts from locally owned NAPA and support local business, even if I do pay more. At least I can return the part if it fails in the warranty period.

[@1970chevelle396]

It’s definitely worth paying more to get the parts locally. Then if there is a problem you can get it taken care of right away.

[@davidjackson1073]

2nd issue is just a shipping problem ! Wrong part in box. Yeah. So. It happens. I love Rock Auto. Dave do much money!

[@1970chevelle396]

No customer support to correct anything.

[@clarence-fw7wr]

I used to use rock auto all the time but now I find it's cheaper too buy local because the part at Rock auto may be $10 but too get it to your door even if the part weighs next too nothing it could be almost $40, so most of the time no it's cheaper to buy the part where I live sometimes maybe spend $5 more locally and get it the SAME DAY! Rock auto has great prices but they are taking themselves out with sky high shipping prices, so for me, I opt out. I know that's where they make their money but it seems that Rock Auto is loosing their way and getting greedy.

[@wyattoneable]

I've had good luck so far but your right. You can't find any personal help.

[@1970chevelle396]

I’ve used them several times before. I forgot About the time I ordered a Honda water pump and there was one for a Suzuki in the box.

[@mickeldannheim283]

Been using rock auto for years, same parts as the parts houses in town and cheaper. Never had a problem. Ordered parts for several different vehicles over the years, always correct and good parts

[@frugalprepper]

I have bought a few things from them, and luckily I have gotten the right parts on time so far, but I don't spend anything with them I am not willing to loose. I have good luck usually just getting parts off of Amazon though.

[@1970chevelle396]

Now I just looked at the tracking number again which shows I refused it a few days ago. But now it says it’s back on its way to me.

[@MrObsvenchilde]

My wallet loves rock auto. $72 dollar autozone down to $32 dollars. $189 orielly's down to $35 dollars. This allows me to keep the fleet going.

[@Kohlphoto1]

Rockauto, way, way cheaper and better parts than the local shops. Still use the local shops for same day emergency though.

[@1970chevelle396]

Cheaper but no customer service. Not worth the hassle.

[@TheDisgruntledMechanic]

I buy some automotive parts from Amazon and for the most part they have been decent. But most of my GM stuff I will bite the bullet and buy locally from the dealership because I have never had a problem with them if I have to return an incorrect part. Rockauto cost more in return shipping for core charges then it is worth!

[@1970chevelle396]

You also need to be careful with Amazon. I’ve had customers buy parts there and they were no good right out of the box.

[@SteveStoltz]

I've been fortunate so far, but I've never had the need to contact support either.

[@SongSwan]

I ordered 280 dollars worth of parts and was told my shipping would be between 500 and 1800 dollars,no thanks.

[@matthewgraham2546]

I retired recently, I own two ten bay shops one being ASE Blue Seal. I would not order parts online I didn't want to be a parts house. I used NAPA almost always for quality and I could have my managers use their time for customers and not go through exactly what your talking about with the same type of parts distributors.

[@scottdonahue9193]

I've gotten a ton of parts from them.... earlier than estimated.... sounds like the problem is at FedEx, California tbh.. and I always cross-reference and read the info tabs to make double sure the parts ordered are correct(not saying that you didn't, I'm just saying in general).

[@1970chevelle396]

The times that i got the wrong part, it had the right part number on the box with the wrong part inside. The worst thing about Rock Auto is they have no customer service when there is a problem.

[@AntonioClaudioMichael]

I agree Ken rockauto sucks I also hate how Chinsy there website is like come on what 2 year old wrote the code for the website

[@1970chevelle396]

I won’t ever buy anything from them again. I thought I could save the customer some money.

[@roberteast4160]

50/50 chance of getting the right parts. No customer service means no returns. Have had good stuff and lots of bad. Ordered a front end rebuild kit for my wife's car, 1995 Mercury cougar Xr7. Got most of the parts but some end links but will not fit this car. Stick with a big name local shops where you can talk to someone in person. Never a problem at my local Auto zone.

[@1970chevelle396]

With Rock auto you order the right parts. But someone switched the parts around in the boxes. So you get the wrong part in the box with the correct part number on it. There definitely not worth dealing with to save a little money.

[@meblake7359]

That was a shipping issue from the manufacturer because Rock Auto drop ships.

[@1970chevelle396]

They have no customer service to contact when there is s problem. Rock Auto is no good without customer service.

[@cromaticdragon5079]

It's a JOKE rockauto has no HUMAN to speak to

[@1970chevelle396]

It’s definitely a joke. All businesses need someone to speak to if there is a problem.

[@chefshadetree3972]

Hummmmm, I've been using Rock Auto for 10 years now. Yes I've had a few problems with them but I actually have a number to talk to someone seeing that I have spent thousands of dollars with them. I'll keep using RA for all my parts needs.

[@1970chevelle396]

The number I found only had a recording and I wasn’t able to talk to an actual person.

[@tinali9200]

Post the number or it’s BS

[@bpassion4fashion581]

Yup!!!! They sucks !!!! They send the wrong parts for my Jeep. There is no way to insert Vin number of the car which would have made things easier. There is also no way to contact them and too bad I found this out when my car was dismantled at the Mecanic. Needless to say that I had to spend $700 extra as I had to repurchase the parts again at autozone right then and there .To top it off, they don’t have customer service bc they claim is to “ keep their parts at lower cost “ but that is BS. I bought the rotors for about same price at autozone . Then I go on the website to process the return and it is a complicated situation to any person who is non-computer savvy to get a pre paid label from them. It was extremely hard. I only got one label and so I was only able to return one box. I’m sitting with the other box bc I refuse to pay for shipping on my own at a regular price .

[@1970chevelle396]

Autozone is another place I don’t go to. Most of the people working there are inexperienced. Oriellys seems to be better

[@ypaulbrown]

thanks for the update....cheers from Orlando, Florida, Paul

[@1970chevelle396]

Thanks

[@noetrejo1251]

Apenas iba a comprar en esa tienda. Después de ver tantos comentarios negativos he decidido no comprar.

[@skidwarfarebo2171]

Yeah I’m having the same problem I have a pretty “rare” car 85 cavalier convertible so rock auto is the only place I can get parts no other places I’ve found carry them so far I’ve only had to replace small things windshield wiper pump etc it didn’t fit correctly but it’s the same voltage and amperage so I billy rigged it no leaks hope everything else I ordered is correct. Not to mention I just ordered 40+ parts from them pray for me that atleast 35 are correct 😂

[@RustyGlovebox]

I ordered a few parts from them but not much. I was afraid I would have the same experience you did at some time. So I stopped using them, Thanks Ken for this info

[@1970chevelle396]

Thanks

[@SuperFreelibya]

I always used them and I never had a problem with them.

[@1970chevelle396]

If you buy a lot from them sooner or later you will have a problem.

[@joehyundaitech7961]

the parts are cheap but they make up for it in the shipping I have seen the shipping cost be more then the parts cost I was going to by wiper blades from them they were a very low price like 10 bucks but after you put your zip code in you get your total price and it brought the final price to over 40 bucks I was like WTF sorry I bought them from another site instead for 20 bucks no shipping and it was a set of two

[@AdamsLogan]

Knowing whst to buy is key 😂

[@coolwiz7994]

I’ve ordered water pumps, struts, calipers/pads/disks, compressor, all sorts of sensors, motor mounts, fuel pump I could go on and on. Never a problem. You don’t speak for everyone homie.

[@1970chevelle396]

I bought parts from them for years. 3 times I had a problem. Not worth dealing with a company that has no customer service when there is a problem.

[@coolwiz7994]

Like I said I have received dozens of parts from them and had no issues. Call a spade a spade. I’ll always order from them and you never will. I’m just here to let others know that not everyone will experience them the way you did. I implore folks to order something not too expensive and see it for yourself.

[@xymox007]

You’ll eventually get screwed by RockAuto and then you’ll be singing a different tune, “homie”.

[@coolwiz7994]

Ooh dude here trying to sound tough. I wasn’t being disrespectful but now you’re here. Always fun to find some bitch ass keyboard warrior that would get double knocked if they came across me. Keep to yourself little boy. I’ve ordered from them for years. I don’t need some fake ass tough guy to tell me I’m wrong 😂😂

[@محمداسعد-و3ط]

The biggest mistake is to trust this company. It does not protect your rights as a customer. All it cares about is your money. Rock Auto is a disappointment.

[@jouseff_1293]

ive never had a problem with rockauto and ive ordered multiple big suspension kits for my vehicles, were talking about struts, full bushing sets (INDIVIDUALLY BOXED), control arms, never had a problem when shipping and with them handing over the wrong part, there was a time that when i worked for an autoparts store they made a mistake in ALMOST shipping the wrong part for a customer, but they cancelled it themselves, only thing is that they didnt let me know haha, but never ever had a problem with them sending the wrong part....

[@Buckswoodshop]

I agree Ken.

[@1970chevelle396]

Thanks

[@americoluevano1503]

Fan clutch

[@Lubbocksfinest]

One of the complaints whining about shipping issues even though they have nothing to do with that once it leaves their warehouse.

[@1970chevelle396]

They have no customer service when there is a problem. And since it looked like it was still coming to me they wanted me to keep waiting before they would refund the money.

[@ekim955yt]

Lol

[@jedd4635]

No disrespect or anything but I’ve been ordering parts from them for years and never had a hiccup. Sorry you didn’t get the same experience. Finding out they have no means on customer support is a bit of a wake up call.

[@xymox007]

When you do have a problem you’ll be SOL. ZERO customer service. Your only choice will be to dispute with your credit card company or take a loss. RockAuto doesn’t care.