Rockaway Residential Maintenance Service Process

Nick Bonn, provides an overview of the Rockaway residential maintenance program process.
After your initial contact:
-You speak with our client experience coordinator who relays call to Nick.
-Our department representative calls you back to discuss needs and concerns.
-Consultation scheduled.
-During Consultation:
-Your department representative does property walk-through with you to address your concerns.
-Determines scope of work and service discussion.
-Creates report with notes, markings, and crew instructions.
-Creates proposal and scheduling and estimate based on report and time needed.
-Proposal, report, and other information is sent to you the client.
-We call to answer questions.
-We schedule your services upon approval.
-Account manager accompanies crew for initial service.
-The manager introduces them to the property and specifics.
-We follow-up and quality assurance:
-We schedule a meeting with you in 30-45 days to address any concerns.
-Account manager performs quarterly quality assurance visits:
-We monitor crew quality and property appearance and assess and deficiencies and warranty issues.
At year-end we schedule a meeting with you and the account manager to:
-Review past year's service and discuss future plans.
And we always strive to maintain open communications with you and build a lasting relationship.

[@GeorgeHanwell]

Nicely explained. Good production value here