Ross-Tech VCDS HEX-V2/HEX-NET - Fixing a failed firmware update

[@niston]

After VCDS crashed during a firmware update, the steps outlined in this video brought my Hex V2 interface back. Thanks from me, too!

[@alanwong928]

I bought Hex Net kit from you guys a couple of years ago and had the firmware problem today, VCDS froze while trying to update the firmware and your solution worked perfectly. Thank you 👍

[@stevenmarrocco8184]

Thank you Sir!! Your excellent resolution not only worked flawlessly, you quickly defused my anguish and frustration - wish Ross-Tech provided this kind of simple, quick and effective assistance! Well done Sir and again thank you!

[@m4cdemos]

Thanks - helpful and easy to watch with no annoying rock music soundtrack.

[@Moroccan-Bot-Squad]

Thank you, but i don't find interface in list after click on NEt!!

[@1hara1]

Hi, I recently bought a new diagnostic vcds hex v2 and when I plug the cable into the car and laptop I put the ignition on, test the usb ports and save it all. I leave and I get the error: "no response from controller". What could be wrong?

[@aberdeendeltaforce]

I'm at my wits end with this device, click on autoscan just get an eternal wheel, click on module, just get the loading wheel, lights flashing green on device, ended up paying dealer for diagnostics, don't waste your money on this.

[@1975Kombi1]

Need more info. Did you follow the update first? Did you do the test and save of your cable? Year and model vw?

[@nathanleitch7438]

Great video thanks 👍had firmware issue all sorted now 👍 😀

[@dalileddineslimani6399]

Man I have one when I test it it says interface is working but when I test led lights they don't light up is that normal but the interface is not connected when I do led test?

[@kb4104]

When I open my VCDS Interface Config I see the message “An interface must be connected by USB to use this program. If an interface is connected, try replugging it.” And that while the USB ledlight is on (when connected to car green, when not connected to car red)

[@mralpay8961]

Hello! why VCDS win 11 not working interface you can not help me ? nice video.

[@broskis80]

How to fix VCDS Hex + Can when it failed after update ? All work but show can not ready and wont comunicate to the car. All was fine with every update till last one in 2019.

[@GendanAuto]

Is it a genuine Ross-Tech HEX-USB+CAN, with a unique HCxxxxxx serial number on the label, or a clone?

[@broskis80]

@@GendanAuto ofcourse it is original ross tech. I've explained it has updates before with no issues. There was last update for them old cables that many people reported problem with. It simply need uninstalling this update but how ? Reinstalling software not helping coz it is firmware update in the cable that need to be turned down from 19 to 18 at least.

[@GendanAuto]

@@broskis80 If it's genuine, drop an email through to the company who supplied it, or Ross-Tech support, including your serial number and they should be able to help.

[@broskis80]

@@GendanAuto they aint interested to help. They like everyone to buy V2 and I have feeling that last update for hex+can was to damage cables on purpose.

[@GendanAuto]

@@broskis80 if it's genuine and registered in your name for support, Ross-Tech will help.

[@paultraynorbsc627]

Thanks for this was a bit of hit and miss i had go back to usb. In config for it to update

[@GendanAuto]

Glad it helped

[@CrashBashL]

Question. Hex V2 car limit is coded in the software on PC or in the interface firmware itself ?! 3VIN vs 10VIN vs Unlimited VIN.

[@andrealorusso9854]

Hi, at the vdcs loader app starting, i have a message: "hooking failed" . Could you help me?

[@uldza]

I was installed 17 version of vcds And it's updates on 19.6.2 And now it's crash sometimes in a car usb connection And showing interface not found When I restart pc it's works again till it's crashs Maybe I can try firmware update

[@GendanAuto]

Are you using a genuine Ross-Tech interface or a clone?

[@uldza]

I'm not sure My friend give me it

[@GendanAuto]

@@uldza What is the serial number (HCxxxxxx / Hxx-xxxxxx) of the interface?

[@uldza]

I will send you later on

[@uldza]

That's possibly is clone Cos when I'm trying to update interface Selection there is select interface not showing up nothing Even refresh interface list is not working

[@garethrees100]

Thanks very much .

[@smedrock4life86]

Hi while doing this update the transfer gets to 29% then restarts the transfer over and over, never goes above 29%. Any help would be great 👍

[@GendanAuto]

Try disabling any anti-virus/malware software that is running.

[@nultianeks]

I get absolutely zero when I press config. There's nothing there. Port status: OK Interface: Not Found!

[@calinsilaghi4550]

Hi mate, I've got a question! So I bought a VCDS but is a VAG KKL cable and I have an Audi A6 C7 2015 and I can't make it work, do you reckon I've bought a wrong 1? Thanks

[@GendanAuto]

Hi, a 2015 Audi is too new for a KKL/VCDS-Lite. You will need a HEX-V2 interface.

[@calinsilaghi4550]

Thank you

[@eritrea6255]

Thank you slot

[@Onry1]

I don't get the update after pressing config???

[@GendanAuto]

Please send us an email and include your interface Serial Number. We can try to help.

[@redaouriagliadel9040]

Sure i have a hex-v2 clone and plugged cable in a car click test and see interface does’t exist please help me ??

[@GendanAuto]

What's the serial number of the interface?

[@stitcha123]

Did you ever solve it?

[@juha2031]

Not working for me. I did the update and it said after the update that you are up to date. Then i went yo change tap to USB and pressed Test button.... interface not found. Should my HEX-V2 be inserted to my car at this point?

[@GendanAuto]

No, you don't need to connect to a car. What colour are the LEDs? If you're only plugged into the PC and they are green, unplug it for a while then plug in again. Then close and re-open VCIConfig. If working correctly, when plugged into the PC the LEDs will flash blue. If the firmware is corrupted (which this procedure should be able to fix) they will be red.

[@abdelilehbenaiche1911]

Hello, Iwhen I click on Test-->CAN: Not Ready!

[@GendanAuto]

Hi. If the car doesn't support CAN diagnostics, the interface test will show 'CAN: Not Ready'. When you connect to a CAN protocol car, the CAN test will report OK.

[@fatahjamal3797]

Hello I have seat ibiza 2013 year 6R0 I scan it by vcds hexv2 all control modules but only control module engine its can't reach it .please where is problem find

[@GendanAuto]

Hi Fatah. Is it a genuine Ross-Tech HEX-V2? Where did you purchase it?

[@fatahjamal3797]

@@GendanAuto no its copy not original but I had download it from website rosstech.

[@GendanAuto]

@@fatahjamal3797 If the interface is a copy it will not be a HEX-V2, no matter what the label says. If you run an interface test in VCDS you'll find it's a HEX-USB. We can't offer support on illegal clones.

[@fatahjamal3797]

@@GendanAuto no when I test option I see Hex-v2

[@florind4906]

Hello, I have Vcds hex + can Vag Com Genuine Ross tech Interface unlimited vins it is not detected in device manager on pc .led lights up green when plugged into vehicle. Can you please help me with this problem. Thanks

[@GendanAuto]

Hi Florin, If you purchased the interface from us we my be able to help. Please contact us by email with the serial number of the interface.

[@florind4906]

Gendan Swansea Hi, purchased from one friend, it is genius Ross Tech. Thanks

[@GendanAuto]

@@florind4906 - if you think it is a cable supplied by Gendan please email us the serial number. Otherwise you would have to speak to the original supplier.

[@lhosienouamou3940]

Thank you , very nice

[@ajdin7135]

Hi i get all ok but CAN NOT READY What to do ?

[@GendanAuto]

If this is on a genuine Ross-Tech interface, your best bet is to post on the Ross-Tech forums: forums.ross-tech.com/index.php

[@mirekwolny4041]

Hi there What if cable flashing in yellow colour?

[@GendanAuto]

Can a VCDS interface test see the interface? If so, what does it report?

[@mirekwolny4041]

@@GendanAuto Hi No it doesn't

[@mirekwolny4041]

@@GendanAuto I think i need to to something with USB port Because its shows no USB driver or something

[@mirekwolny4041]

@@GendanAuto if possible Im happy to share pictures i took yesterday Yes i difderent language But Ypu probably see everything as specialist

[@GendanAuto]

@@mirekwolny4041 what's the serial number (H10/H11/H12xxxxxx) of the interface?

[@forestgerstner5395]

Question; is it nassasary to register with Ross tech to be able to use the VCDS? Thank you for the info and the video. Forest

[@GendanAuto]

Hi Forest. Yes, with a HEX-V2 or HEX-NET you have to register the interface (for free) within the first 14 uses, or it will lock out until registration is completed. The previous generation interfaces (HEX+CAN, Micro-CAN etc.) didn't enforce registration, but you had to be registered to get any technical support.

[@Lumixster]

what cable do you recommend? could you please add a link please.

[@GendanAuto]

It would depend on how you intend to use it. We have a tool to help you choose the right package here: www.gendan.co.uk/vcds_chooser.php

[@promix_studio1001]

IT s original cable or clone?

[@GendanAuto]

Only genuine HEX-V2 / HEX-NET interfaces update the firmware this way. All the "HEX-V2" clones are old HEX+CAN interfaces in a different casing.

[@promix_studio1001]

@@GendanAuto you can help me, with vcds 12.12, appear error, "no interface found"

[@GendanAuto]

@@promix_studio1001 12.12 is a 2012 release of the software. The only reason to still be using it 8 years later would be if you have a clone. We can't help with clones. If you have a genuine interface it will always work with the latest release from the Ross-Tech website - currently 20.4.1

[@heitorbadotti4108]

My VCDS when plugged in computer flash BLUE, but after 3 flash, my windows make a sound like a usb disconnect sound.... In my car, it keeps flashing red.... Is it any cable problem?

[@GendanAuto]

Hi Heitor. Please email us directly with your interface details, we can offer support.

[@oguzhancelik8333]

Merhaba bende bu hata oluyor ne yapmalıyım

[@GendanAuto]

Please try following our instructions in the video to update the firmware in your interface.

[@GiorgosMardiris]

DEN MOU DOULEUI POS THA KANO ENGKATASTASI APO TO INTRNET

[@yo23890]

Vcds clone? Originals?

[@GendanAuto]

This will only work with a genuine Ross-Tech HEX-V2 or HEX-NET. if you brick a clone we can't help.

[@stitcha123]

@@GendanAuto how do you know if you’ve bricked a clone? I have a clone which has worked previously on a old laptop- tried a new laptop and can’t get from the test point of ‘interface not found.’

[@ApocTheLegend]

I love you

[@sollykhan2385]

you in love with YOU tube ? or feeling a bit gay towards the presenter ??

[@garcimore2825]

ne pas acheter la copie de vcds c est de la merde puissance 10