Auto Cutter Tips, Warnings & Troubleshooting

[@deborahrooney9226]

0:10 perfect thank you. Helped me fix my cutter which wasn't cutting the bottom thread. Opened it up as explained and found a rogue thread! Now working perfectly.

[@clairec1560]

Such an amazingly helpful video and I greatly appreciate the lack of music in the background. Most tutorials I can’t even hear them speaking! This is perfect. Subscribed ❤️

[@RoxanneStitches]

Glad it was helpful!

[@deborahbrown9581]

I bought this machine several years ago and would absolutely recommend it for a starter machine, or one to take to classes or retreats. It has every stitch you’d need and makes an easy, fabulous buttonhole.

[@RoxanneStitches]

Totally agree! The 9960 is so user friendly with lots of great features to learn and grow with. My favorite feature is the buttonholes also. They sew from the top down, whereas most other machines sew from the bottom up. Makes it easier to go from one to the next by just sliding down. Happy sewing.

[@kwright5853]

THANK YOU for this video!! My hubby & son are getting this dream machine for my birthday next week and I can't wait! Your camera shots & close-ups are superb!! Thank you for taking the time to make these videos. This will be my first computer sewing machine and I thank you for the "what not to do" lol.

[@RoxanneStitches]

Hi Kenya. Hope you love it as much as I do. Glad you found my videos helpful.

[@poptrt]

Thank you for showing how it's supposed to work.

[@RoxanneStitches]

Glad it was helpful!

[@ooohlaa13]

Thank you, your reassuring voice and savvy info really are encouraging me to go ahead with this purchase. On SS I spend very discriminately and there are so many complaints about this machine that I was intimidated, and buying this model mainly for the joy of the cutter fun.

[@RoxanneStitches]

Glad it was helpful! Just keep that cutter area below the bobbin clean and your cutter will last a long time.

[@klipsie1]

As always, your videos are super helpful. I finally got my machine apart and replaced the cutter. I found that when I got in there the blade was actually missing! Can’t imagine what happened to it. Nowhere to be found.

[@RoxanneStitches]

Hi Karen. Great to hear you were able to fix your cutter!

[@lareinedubois]

Roxanne you are sooooooo helpful! Subscribed AND I ordered this machine from Singer ! Your great! Singer should pay you! ♥️

[@RoxanneStitches]

Thanks. I appreciate the kind comment. I've been told that a million times, but no not a penny from Singer.

[@deborahwoodward7649]

Thanks Roxanne for another well done and needed video.

[@RoxanneStitches]

Thanks Deborah! Glad you found it helpful.

[@deborahwiles6158]

Wonderful tutorial My cutter must be the reason for the ddrrr jumping I am experiencing. I absolutely enjoy this machine although it is dorking out just now...so I will check out the other info🥰

[@RoxanneStitches]

Hi Deborah. Glad this video was helpful.

[@missyclifford7535]

Love this machine! Thank you for your tips!!

[@RoxanneStitches]

Thanks for watching!

[@MariesScrappyCreations]

I’ve watched all your videos and I appreciate each and every one! You’ve certainly taught us all about our machines. I do have a question, though. Yesterday, my machine stopped sewing in reverse. I cleaned the dust out (it was a bit dusty, but not terrible). Do you have any advice on what to check? I’m in the middle of Christmas sewing and this has been a nightmare. Thanks in advance for any help you can provide!

[@RoxanneStitches]

Hi Marie. Glad you've found my video's helpful. I'm not sure why your machine is not stitching in reverse. Probably best to bring it in for service and have it checked out.

[@zane9419]

Hi there! Great video. Glad I watched it now as a new user of a 9960. I am going to not use the auto thread cutter with metallic or clear thread.

[@RoxanneStitches]

Glad it helped

[@karengerman5651]

Thanks for the great videos. Very informative! My problem: Not only does the bobbin thread not cut, but the thread loops around the cutting mechanism & I have to take off the throat plate each time to get the stuck threads out. This issue began right after I broke a needle. I replaced it w another Singer needle, but saw tons of dust build-up, so I cleaned the dust from under the throat plate using canned air (which I now know is no-no). That was the one & only time I used canned air, though, & the cutter stopped working right after that. I followed all the steps in your cutter troubleshooting video & reassembled my machine w/o any problems, but still have the same issue. This is the only issue I'm having w my machine. It still sews beautifully. Any suggestions before I have to send it for repair? Like most of your other subscribers, this is one of my favorite functions of this machine. Thanks again for all your great videos!

[@RoxanneStitches]

Hi Karen. There is a point around the 12:00 min mark that is crucial. If those small pieces aren't reassembled correctly, the cutter still won't work. HTH

[@Doro128]

My cutter bent when I was sewing bulk fabric. I took it in to a sewing repair shop and I was told it wasn’t able to be fixed. So disappointed, I love that feature.

[@RoxanneStitches]

You can repair it yourself following this video. kzbin.info/www/bejne/kGfGg6GEp5Vqb9U

[@scalare70]

Awesome video with good instructions!! Thank you!! I've just bought my Quantum 9960 and will hopefully receive it around Dec 1st :)

[@RoxanneStitches]

Glad it was helpful!

[@annm.fuller453]

Your videos are wonderful, I have learned alot about my machine. How can we use the large stools of thread on the Singer Quantiun.

[@RoxanneStitches]

Hi Ann. Glad you've found my videos helpful. I would suggest you purchase an inexpensive thread stand. It's what I use when using larger cones of thread. amzn.to/3lJNEh6

[@MJBJ-cb2jd]

Thank you, going to check the repair video.

[@RoxanneStitches]

You're welcome. Hope it helps.

[@sherineal2444]

i watch all of your videos love love all of them.....Its actually why i made my fine choice of machines....just had one question can u use embroidery thread for some of the decortive stitches

[@RoxanneStitches]

Hi Sheri. Yes you can!

[@lorirapp426]

This was really amazing, as are all your videos. I can't seem to find one on my newest problem- suddenly my feed dogs aren't working, I can't get it up enough to stay up and can't use the machine at all. I see that the screw with the white plastic thingy in it at the back of the feed dogs (when the plate is off) is tight, I can move the whole mechanism up and down with my finger or the screwdriver, but it won't stay up or work with the up/down switch. Do you have any existing video that deals with this feed dog problem?

[@RoxanneStitches]

Hi Lori. You have knocked your feed dogs off their resting post that allows them to function properly. Gently raise them and place them back on the post. That should solve this problem. If not, the post may be broken which will require service.

[@lorirapp426]

@@RoxanneStitches thank you so, so much for your quick and professional reply... you're the greatest!!

[@loispessoa9737]

First let me say, thks for the tutorial . I recently purchased the Quantum 9960 machine mainly for buttonholes. So yesterday I set it up and started using today….it was working perfectly but then the bobbin started giving issues such as , not able to pull it up, it won’t go forward when stitching….instead it stay in one spot, which makes the thread boodle up etc… Help, help, help….. Thk you Lois

[@RoxanneStitches]

Hi Lois. My favorite feature of the 9960 is using the buttonholer. It's so easy and makes the most perfect buttonholes. Here's the video on how to use the buttonhole feature. kzbin.info/www/bejne/i5a0p6hpZtiamac

[@ginnyodonnell248]

Love your videos!! Thank you.

[@RoxanneStitches]

Glad you like them!

[@glad1948]

For some reason my bobbin thread has begun to catch on the cutting mechanism while I am sewing. It sews along just fine until I stop and try to use the cutter and then I can see the threads where they are caught. I watched your video showing how to replace the cutter just to become familiar with its parts. The thread is catching between the cutter case and the 'u' shaped case that envelopes the cutter case. Needless to say the cutter will not work when this happens, and I must remove the plate and bobbin and reach in with tweezers to remove the caught threads. I'm at a loss as to what to do, because I'm not sure that I would know what to do if I went through the process of taking the case apart and accessing the cutter box mechanism. Everything looks fine and I can't see how the bobbin thread is being pulled in. Do you have any suggestions? Thank you!

[@RoxanneStitches]

Sounds like your cutting mechanism is bent and not returning to the resting position properly.

[@glad1948]

Thank you. I guess I will watch your video again and take a look at it!

[@vickiejohnson2618]

Thank you for all your great videos. Do you know if there is a quilting ruler foot available for the 9960? I love to quilt with my machine and would like to try ruler quilting . If there is a ruler foot for this machine, i would be grateful for another one of your very useful videos.

[@RoxanneStitches]

Hi Vickie. I haven't tried it personally, but I've read about the Westalee Ruler system and that the low shank works well. Here's a link to the starter package which includes the foot and 12" template. amzn.to/34slEom

[@MMMM-ns2tg]

Hi Roxanne, do you still have your two 9960? Got one 2nd hand but need the accessory bunch... no buttonhole etc... Your videos are priceless!

[@RoxanneStitches]

Hi! I'm glad my videos have been helpful. No, I don't have 2 9960's anymore. I chose to keep my original machine.

[@MMMM-ns2tg]

@@RoxanneStitches Thank you

[@quiltingsista9724]

I love your videos & they really helped me when I bought my machine about 6 years ago! However, my throat plate seems to be torqued in because I can’t get out for nothing 🤔. Any recommendations?

[@RoxanneStitches]

Oh no! I've heard about the throat plate screws being very tight on some machines. Using that little tool that I showed in the video with a dot of oil should help. Does that mean you haven't cleaned your machine in 6 years Delores?

[@quiltingsista9724]

@@RoxanneStitches 😓😬 that would be about right - I know I should have my sewer license revoked!

[@RoxanneStitches]

Time to get on that Delores! ;-)

[@MarciaBaker1205]

Thanks for the info!

[@ellythompson4055]

Wonder why my cutter is jammed to the left and refuses to sew. At this point machine it’s useless. Been in the shop close to 2 months now. Any suggestions to fix myself??? Thank you Elly

[@RoxanneStitches]

Most likely it's bent and stuck in it's resting position. Here's a repair video: kzbin.info/www/bejne/kGfGg6GEp5Vqb9Usi=R9NPM_ed9j8b_Gr7

[@SaeSo83]

Is the pressure on the presser foot adjustable on the Quantum 9960?

[@RoxanneStitches]

Hi Sally. No the Singer 9960 doesn't have adjustable presser foot pressure.

[@SaeSo83]

@@RoxanneStitches Thanks for the info.

[@annesummers09]

What is the dif between Singer 9960 and the 8060? Thanks

[@RoxanneStitches]

From what I understand it's only the color of the faceplate. The 9960 is grey and the 8060 is red. The 8060 should still come with the extra presser feet as well.

[@annesummers09]

@@RoxanneStitches thanks

[@anjaeriksen]

Hi Roxanne! The display on my machine has stopped working. Do you have any idea what could cause it? Or what I can do to make it work again? Best regards Anja

[@RoxanneStitches]

Hi Anja. Sorry to hear, but this sounds like and electronics issue. Please call Singer directly and schedule service.

[@raeesakhan8951]

Hi Roxanne. I seem to have a problem with my machine and not sure what to do that it’s stressing me out. I found a small blade loose in that brush thing on the Bobbin holder (I’m assuming it’s the cutter) so I moved it back somewhere and now it fell into the machine and I can’t find it. What should I do? Will this affect my sewing? As I need to sew a few things before actually getting it checked up

[@RoxanneStitches]

Hi Raeesa. Sounds like your blade fell out. Here's the video to repair your auto cutter: kzbin.info/www/bejne/kGfGg6GEp5Vqb9U

[@lon_dawg]

Great video! Is the thread cutter on the 9960 the same as the C430?

[@RoxanneStitches]

Hi Lon. Yes, it is.

[@jenifferfoster4312]

Thank you so much, as always I very informative and helpful video. My two year old grandson pushed my butter button many times before I could stop him, he loves sewing with grandma and he actually sews pretty straightforward and good!! I was worried it messes it up because I had the fateful one thread cut!!! Noooo! Lol.... So I cleaned we out REALLY good, found few stray short threads caught under there, oiled her a little drop and now's and she's purring and cutting like a kitten!!! I do have a question, I had a kittens or cat chew my foot pedal cord so now it sometimes works and sometimes don't. I looked an Amazon for a replacement and they have a few different ones that will works for it, do you suggest getting one for amazon and is one better than the others? Thank you on advance, sorry for the lone message, MUCH LOVE and MANY PRAYERS 💕🙏 Jennifer

[@RoxanneStitches]

Hi Jeniffer. I use the foot control that came with my L-500. It's larger and I just like it more. Here's the link: amzn.to/2PfKseV

[@jenifferfoster4312]

Thank you so much, I knew there had to better options and I also figured you know them! Thank you and may God bless you and keep you and your family safe throughout these trying crazy times were all living in and through! Much love and many prayers from Jennifer 💕🙏

[@lindaandersen7919]

Roxanne!!!!! Thx for your videos - but I have a problem I cannot find an answer to!!! My thread cutter works/cuts great, BUT it cuts the thread and leaves WAY too short of a tail!! So, when you begin to sew and the needles goes up, the thread comes right out of the eye! DRIVING ME NUTS!!! I actually watched a tech change that length of thread before, but can't remember what he did exactly - but I do remember is was rather simple. PLEASE HELP!!!!!!!

[@RoxanneStitches]

Hi Linda! I've heard of this problem before but have not been unable to recreate it myself. I have a couple of ideas for you to check out: Check to make sure you're upper thread isn't too restricted. If it is, that could be causing your thread to spring back when you use the auto cutter. Also check the little brush that's attached to your bobbin casing. That brush stages the bobbin thread for the auto cutter so if that's out of place or damaged it may cause trouble. Hope this helps.

[@katel8321]

Is there a reason why you use reverse instead of tack button? Is there a problem with tack button?

[@RoxanneStitches]

Hi Kate. It's just a sewing habit dating back longer than I like to admit.

[@robertinman910]

Thank you for the info...

[@RoxanneStitches]

You're welcome Robert!

[@barblucas7099]

I noticed that you speed setting button is in the middle is that where it should be at all times

[@RoxanneStitches]

Hi Barbera. You can set the speed wherever you'd like. That's just another great feature of this machine.

[@billijohnson4942]

Which machine do you recommend? This one, the LIa from Mood, something different?

[@RoxanneStitches]

Hi Billi. I've owned, used and loved the Singer 9960 for over 9 years now, so I'm happy to recommend it. The Lia has a few features the 9960 doesn't, but doesn't come with as many accessories. Both nice reliable machines.

[@minitorestrepo7233]

Awesome video, thank you!

[@RoxanneStitches]

Hi Minito! Glad you liked it!

[@deecook8230]

Just received my new machine. Wound the bobbin and threaded the machine. When I try to bring up my bobbin thread the needle doesn’t move. It try’s to but appears stuck. What have I done? Thanks!

[@RoxanneStitches]

Hi Dee. That sounds strange. Please call Singer or your vendor ASAP.

[@dsen7212]

Hi, I have been using this machine for afew months and love it. Lately I am having an issue eher there is an extra loop of thread when I am stitching. Also there is puckering and the stictch is loose on the right side. What can I do. I have tried cleaning the bobbin area as per instructions. Please help.

[@RoxanneStitches]

Hi D. If you've tried all the usual troubleshooting from the manual, it might be time for professional service on your machine.

[@dsen7212]

@@RoxanneStitches I dont think the manual has any trouble shooting advice, other than how to use the different accessories. thanks

[@RoxanneStitches]

It has an entire page of helpful hints. Check through the issues and see if yours appears. Then follow the suggestion for a resolution. You can always call Singer and they will troubleshoot with you as well.

[@Bt234]

Do you still have this machine. Does the auto cutter in this machine still work? How long do you have this machine. I am planning to buy this machine

[@RoxanneStitches]

I still have my Singer 9960 and the auto cutter still functions properly. I do make sure my machine is cleaned out and follow the tips I shared in the video. Makes all the difference.

[@Bt234]

@@RoxanneStitches Thank you very much. I ordered one .☺️☺️

[@VerinhaG]

Hi Roxanne, thank you so much for your video. Is it possible to show how to assemble one of the front part, the one whith the number 5, there´s a little wire string and i dont know how to assemble it because the tension doesn´t work with all the option that i tryed. :( its the one behind the 3 little screws when you take of the left part.Please ask your husband, i don't know what else to do. I live in a little island and there's no service.

[@RoxanneStitches]

Hi Vera. Here's a video made by someone else that might help. kzbin.info/www/bejne/qoXHdnSmbMuaoKc

[@VerinhaG]

@@RoxanneStitches thank you 🙏 I already saw but he doesn't take of that 2 parts and don't have anyone that can help me. Is it possible to sent you some pictures so you can see?

[@RoxanneStitches]

Your best bet it to call Singer directly or to see if you can set up a Zoom call with an actual sewing machine repair technician. I'm not a repair tech and I'm not familiar with the inner workings of this machine. Try to reach out to the maker of that other video and see if he can help. Good luck!

[@ike7539]

What is a good *dual voltage* sewing machine to take to ✈️ Europe?

[@RoxanneStitches]

Hi Ike. I'm not sure of a dual voltage machine. Probably best to purchase in Europe to be safe.

[@amandarossouw493]

I'm just wondering what happened to your older 9960?

[@RoxanneStitches]

Hi Amanda. This is my original 9960. I will never give it up.

[@martinacavazos7097]

hi thanks i have a 340c it seems that if i put a certain tenson number on it it doesnt move the tenson its like the tension is not resoponding to tension level on the computer part do u know what i can do thank u for your time nk u for your time

[@RoxanneStitches]

Hi Marina. Sounds like there may be something wrong. Best to take it to a technician and have it checked out.

[@lesliebroussard6109]

Is there a way to contact you to ask questions?

[@RoxanneStitches]

Ask away!

[@lesliebroussard6109]

@Roxanne Stitches iwatched the video you shared, which was great, on checking the auto cutter, but now my bobbin thread keeps getting caught in the feed dogs

[@RoxanneStitches]

Check your needleplate for burrs from needle strikes. That will cause jamming.

[@lesliebroussard6109]

@Roxanne Stitches ok. Actually the bobbin thread is getting caught under the top of the cutter

[@RoxanneStitches]

Make sure your cutter is pushed back all the way to the left. Don't use it until it's cleaned out and functioning properly. Make sure your bobbin casing is positioned correctly as well. If this doesn't help, you will need to take it in for service.

[@martinacavazos7097]

Hi I wanted to know if u knew why my thread. under underneath gets really tangle I have a 340 c. I can't figure out to fix tension. Can u help than u

[@RoxanneStitches]

Hi martina. Usually tangles on the bottom means the machine isn't threaded properly. Make sure your presser foot is up when threading and follow your guide. Good luck!

[@jeanniescrochetcreations4978]

How do you fix the 9960 when it only runs in reverse?

[@RoxanneStitches]

Please call Singer or take your machine in for servicing.

[@solshine2510]

Your comment about not pressing the cut button repeatedly because it may work this time, which may result in damage, is very important. You cant repeat the same thing again and again expect different results, after all.

[@huguetteraymond7565]

Bonjour Roxanne! Pourrions nous avoir vos informations en français j'apprecierais beaucoup. Merci!

[@RoxanneStitches]

Sorry, I don't speak French.

[@suzannehandfield3731]

Ma machine allait bien .. Le tissus s'est coincé.. j'ai décoincer depuis elle ne veut plus avancer.. A la main avec la roulette le point lef ne se fait pas à l'arrière se fait J'ai nettoyer reenfiler plusieurs fois en haut en bas... niet elle ne veut pas avancer

[@RoxanneStitches]

If the feed dogs are raised and the machine is still not advancing, you probably broke something when you pulled out the fabric. Take it in for service or call Singer.