Royalton Riviera Cancun Tour and Review | New Marriott All-Inclusive in Mexico

[@JacksonJetsetting]

Let me know if you'd like help booking your vacation to the Royalton Riviera! www.jacksonjetsetting.com/book-a-vacation

[@andredesranleau5105]

Hey Jackson, you seem to be extremely picky in your comments,you expect everything to be 100% perfect but that 100% DOES NOT exist in this world,especially in a pandemic... I suggest that you stay home so you would be 100% satisfied I suspect ???

[@piggyplays_9426]

I remember I went there when I was 6 or 5 loved it best part of my child hood am now 12 but am going next year😁😎 met so many friends there and the people are so nice! , it was also my mum and dad anniversary and they put roses everywhere and made swan with the towels it was so cool!

[@JacksonJetsetting]

have fun!

[@6ixGudda]

Came here six years ago when I was 19. Good times, man. Will definitely be coming back soon.

[@JacksonJetsetting]

Have fun!

[@marlenesaini8394]

We are trying to go in march for spring break, my teens love to swim in the ocean, every resort we’ve been to the ocean has been excellent to swim in just sad this one is not.

[@JacksonJetsetting]

It could be better during your visit!

[@kevindukes9221]

We LOVE this resort!!!! My wife & I went here back when it was brand new & it was amazing!!! When the restaurants weren't serving at that time.. we just ordered room service. It didn't take long plus the food was delish and the service here were very friendly to us... we were treated like Royalty!!! #RoyaltonLife

[@JacksonJetsetting]

I loved the look of the property! Thanks for watching

[@domenicdowney]

Cap

[@newviewnc]

What’s the COVID protocol there? They still doing masks and vaccine proof???

[@kevindukes9221]

@@newviewnc I went when it first opened so there was no covid then

[@kevindukes9221]

@@domenicdowney no cap

[@lisafehrenbach1869]

Just returned, I can not recommend. It was busy, so many people! Sure, all inclusive, but if you wait in line for 10 minutes to get a drink, how great is that? Our room was terrible, the head manager said they were too full to find us a better one. I could give a list of 5 major things wrong with the room, use your imagination. Not clean, several things broken. Shop around, don't go there. We are Marriott members, they didn't care to help us. Like staying in a sub par motel with way too many people.

[@JacksonJetsetting]

I think i tried to capture some of that in my review of the property as well… sorry you had a bad stay. Reach out to Marriott customer service and share your experience

[@lisafehrenbach1869]

Can you tell me how to contact Marriott customer service? Such a large company. Thanks.@@JacksonJetsetting

[@adamhector831]

Been here twice. 1st time was absolutely amazing, second time was above average. Restaurant operating hours can be found in one of the TV menus

[@JacksonJetsetting]

Good to know!

[@zuleykaj1649]

Great review thank you for posting!

[@JacksonJetsetting]

Thanks for watching! Subscribe for more!

[@heroics6241]

250 for a room, that aged well, today rooms are like 700-1100$ (cad)

[@JacksonJetsetting]

I know, and it wasn’t that long ago!!’

[@sydneerivard5917]

Best resort. Diamond club is so worth it!! So much fun and I miss it a lot. Highly highly recommend!!

[@JacksonJetsetting]

Nothing wrong with Cancun!

[@JoseMejia-oh6mq]

I love the dog ❤

[@JacksonJetsetting]

Me too!

[@RileySirotkin]

Thanks for video! its helping us narrow down our resort! We will be travelling with 7 month old.... does this resort accommodate infants and strollers? thanks

[@JacksonJetsetting]

Yes it does!

[@edmonhan7476]

I heard that the restaurants don't turn on their AC, was it noticeable during ur stay?

[@JacksonJetsetting]

Didn't notice anything untoward during my stay!

[@rachelmarylani]

Thanks for sharing! I'm headed there next week for a wedding!

[@JacksonJetsetting]

Have fun!

[@alexuribe1126]

Thank you for the great video. Question does the diamond also get you into the hide away?

[@JacksonJetsetting]

I don’t believe so!

[@damienknox0714]

I will he here in june just left cancun last week I stayed at royalton chic had a blast there cant wait to get back

[@JacksonJetsetting]

Glad you had a good time!

[@theoriginalsnow8818]

Your butler gets you reservations whenever you want for the restaurants so I'm sure they would have told you times they were open? Unless it's changed. I went before it was Marriott.

[@JacksonJetsetting]

I'm sure they would, just seems odd they wouldn't have that listed around the resort. Others do!

[@westdeb100]

All the times for the restaurants and activities are on the tv in your room. You also use the tv to order room service.

[@theoriginalsnow8818]

@@westdeb100 Yes this too. I remember being able to plan and reserve so many things through the television.

[@patriziarosi]

looks like an airport. thanks for the video

[@JacksonJetsetting]

Thanks for watching!

[@Scotte5000]

Sounds like a barrel of fun. Anything you liked?

[@JacksonJetsetting]

Loved my upgrade!

[@freshprince130]

After 20 minutes that book would be in the trash 🗑️

[@JacksonJetsetting]

It’s a big resort!

[@braylanwyms7933]

Can you go to the water park in Royalton splash?

[@JacksonJetsetting]

I am not sure on that

[@rosas3054]

Can anyone advise on how to get to Cancun, apparently they charge you a lot for a cab as well as if you want to go out on a tour. It seems that they only allow taxis in the resort they work with, therefore the only option is to pay what they ask which is 5 times more expensive than the normal fee.

[@JacksonJetsetting]

You can book private transfers- usually the better deal. That’s what I did

[@na.09255]

Do the butlers speak English? Or do they only speak Spanish??

[@JacksonJetsetting]

English!

[@richardramfire3971]

Is this the royalton autograph collection

[@JacksonJetsetting]

Yep!

[@RicTone]

Excellent review

[@JacksonJetsetting]

Thanks!

[@TheGallowayClan]

Planning on staying at this resort in five months. Realistically, how early do I need to get down to the pool or beach area to "reserve" a lounger or two? I think this is so annoying.

[@JacksonJetsetting]

I agree with you. It’s annoying. I would say between 7 and 8

[@wallacedooley2797]

Dang how many times you gonna mention diamond club!

[@JacksonJetsetting]

As many as necessary! 😉

[@CalixtoSalinas]

It’s actually really important, it takes just one diamond club feature for someone who went with a regular suite to claim “hey, that wasn’t included in my stay”

[@tom-fp2fv]

😂😂😂😂

[@ImMerelyMelissa]

Supposed to go here for a wedding next month. I have never had an interest in going to Mexico because of the water situation. Was that an issue?

[@JacksonJetsetting]

I never worry about water at the resorts, but stick to bottled water and you’ll have no issues!

[@elsauced4085]

Going for a wedding this Thursday! It’s an Indian wedding with over 200 people confirmed!! So pumped. We booked the junior luxury suite bc my wife is in the wedding party and will be busy most of the trip. Is it hard to book reservations for dinners? Is there a way I can call now to schedule? Thanks a lot for the video. Peace & Love

[@JacksonJetsetting]

Only way to book dinners is through a butler in Diamond club. If you have that you’re good!

[@josephgabriel8464]

We got diamond club we didn’t got diamond club room

[@JacksonJetsetting]

Did you have a good time?

[@Timetravel755]

You still get the same room as the rest in your category. You would receive all the benefits that the diamond club offers! So it doesn't matter what area you stay in

[@thegman2658]

Sounds like unless you upgrade to Diamond Club a lot is missing :(

[@JacksonJetsetting]

Still an all inclusive!

[@TaeKat]

4:49 You can check the times of the restaurants on the tv

[@JacksonJetsetting]

thanks!

[@beatricesabou6822]

Did you have or hear of any issues with bedbugs? A lot of review mention them. I am scared because I booked this hotel for 2 weeks in December

[@JacksonJetsetting]

None for me

[@ulfednar8890]

I’ve heard a rumour that you’re a Marriott Titanium club member, is that true?

[@JacksonJetsetting]

I was at the time of this video, now Platinum!

[@jaystav]

What resorts do you recommend in Riveria Maya that would be slightly better overall and in terms of food?

[@JacksonJetsetting]

Anything with Hyatt in the name!

[@lisafehrenbach1869]

Did Marriott buy this resort about a year ago? Does anyone know how to reach Marriott Customer service? They would want to know it is not being run like a nice upscale Marriott yet. Thanks!

[@JacksonJetsetting]

It was a few years ago that Royalton joined Marriott’s program.

[@jessicaaxjean]

Did they have the white party or no ?

[@JacksonJetsetting]

they didn't during my visit.

[@TheRealBizWiz]

Is this the same hotel that goes by the name “Hideway” ? We are looking to book for next week.

[@JacksonJetsetting]

That's another section of the resort featured- i walk through part of it in this video!

[@TheRealBizWiz]

@@JacksonJetsetting Awesome, thank you! I was multitasking (working) as always. I will go back and watch it all carefully. Thank you.

[@yeseniabahena2994]

Curious - Does this hotel let you select your room in advance? I stayed at Planet Hollywood in November and I was able to select which tower and room I wanted to stay in.

[@JacksonJetsetting]

No, I was upgraded to the Diamond Club; My original room was booked through Marriott and wasn't able to choose my tower.

[@seanhickey8425]

They have an online room selector. If you go to the Royalton Riviera Cancun site, hover over the accommodations tab and drop down will show "online room selection". Click it and then enter your reservation info and hit "load my reservation". If there are rooms to choose from, you will be given a choice of rooms. If availability is short, you will receive this message: "Due to limited availability, room selection is not currently available for this room type".

[@JacksonJetsetting]

@@seanhickey8425 good to know! thanks for sharing!

[@lisbethgutierrez1145]

yes it does let you select you room in advance for $50 per person

[@JacksonJetsetting]

@@lisbethgutierrez1145 thanks!

[@josephgabriel8464]

I was there two days ago

[@JacksonJetsetting]

How was the weather?

[@felipealdoguevara3374]

How did you liked the resort ? We’re going next week .

[@alexisstar295]

Hi! I have a wedding to attend there in May. I’ll be there for a few days. I’m expecting and terrified of mosquitoes and Zika.. how were the mosquitoes on the resort or in general? I called and they did say they fumigate but I just want to be sure

[@JacksonJetsetting]

No worries for Zika and didn’t notice it was very buggy at all!

[@hardyatwal3760]

Loads of mosquitoes 🦟 seriously I would bit to hell even with all the sprays and creams

[@Bunnell0808]

As diamond club do you have access to the Hideway? Or no?

[@JacksonJetsetting]

Sadly, no.

[@jeanpauljeanpaul2530]

any thoughts on the gym and tennis facility .

[@JacksonJetsetting]

It’s in the video! Nice to have available for sure!!

[@theamazayn4]

Hello Jackson, in Cancun, do you recommend the Royalton Riviera or the Hyatt Ziva. I'm going with my wife, 8 year old (girl) and 2 year old (boy) so family oriented. TY

[@JacksonJetsetting]

Definitely the Hyatt Ziva! Worth the price! Check out both my videos

[@theamazayn4]

@@JacksonJetsetting yeah I checked them both out but the Ziva doesn’t look like it has the “kids” pool stuff that the Royalton does? I pretty much expect my kids to be in the pool the whole time we are in Mexico. Also, food is better at Ziva? Wife is a vegetarian so need to make sure there’s enough for her

[@JacksonJetsetting]

@@theamazayn4 the food is much better at the ziva. I did think the kid pool at the royalton was more extensive

[@theamazayn4]

@@JacksonJetsetting Hello, one more question...what is the difference b/w the Hyatt Ziva Cancun vs the Hyatt Ziva Rivera Cancun? Which one were you referring to in your comments?

[@rominavonmohr]

@@theamazayn4 The Ziva Cancun is on the point of the Cancun peninsula and has access to two gorgeous beaches. The Riviera one doesn’t have as pretty a beach. I recommend the Ziva Cancun all the way.

[@philbilly881]

What are some other resorts you recomend in the price range?

[@JacksonJetsetting]

Anything by Hyatt!

[@ps_83]

How does it compare to planet hollywood?

[@JacksonJetsetting]

Haven't been!

[@yellowonion]

Can someone confirm if platinum members get upgraded to diamond club? Planning for a trip in '23.

[@JacksonJetsetting]

I would think so. But only based on availability

[@soodee5629]

@@JacksonJetsetting is there late check out and early checkin for platinum?

[@132jamaican]

Do they have a club on the resort?

[@JacksonJetsetting]

It's all inclusive, but there are some "exclusive areas" depending on what tower you're staying in.

[@biancarosser3260]

What was the name of the room you stayed in?

[@JacksonJetsetting]

It was in the Diamond club, I believe a one bedroom

[@66treetop]

wheres the water slides

[@JacksonJetsetting]

Kids pool had small ones

[@66treetop]

@@JacksonJetsetting no there putting big water slides in..

[@JacksonJetsetting]

Ah- this was filmed in 2022!

[@vaughnstravel1735]

is this a laid back resort or a party resort

[@JacksonJetsetting]

Seemed to be more party

[@lazarev730]

Avoid going there. Ruined my son's wedding. service is terrible. the staff steals alcohol to fill the minibar, they need to be guarded under the door. vacation ruined.

[@JacksonJetsetting]

Sorry to hear!

[@damiengabis2932]

My man is fussy as hell

[@JacksonJetsetting]

?

[@twan0111]

This resort was terrible. Dirty. Old facilities. Food was horrible. Would not recommend.

[@JacksonJetsetting]

I agree

[@twistedsmilez]

@@JacksonJetsetting oh no…what changed for you since the video?

[@JacksonJetsetting]

@@twistedsmilezfood wasn’t great

[@shannonabel5370]

When did you travel?

[@JacksonJetsetting]

Last week!

[@buntaskunta]

Getting married here in June and this makes me regret my decision 😂 that steak was laughable so fucking thin and that pizza looked gross 💔

[@JacksonJetsetting]

@@buntaskunta as long as you have fun people your wedding will be awesome!

[@tommyeastberg123]

@@buntaskunta been there 3 times going back in 2 months love this place!

[@felipealdoguevara3374]

@@tommyeastberg123 how do you like this resort ? We’re going there next week .