Rules for a Successful Guitar Repair Business - Rule 1: Underpromise and Overdeliver

In this series of videos I give my own thoughts and opinions on running a guitar repair business; how to deal with customers, how to gain a positive reputation; how to stay productive, how to market yourself to the musician community etc...
In this episode I discuss the first rule: Underpromise and overdeliver.
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[@faithdunn252]

You said it all, Integrity, be honest above all.

[@alandust2188]

This is a great technique for any business!

[@curtsilva4391]

Great video again Eric. The in depth information that you just shared in under 10 minutes was just full of deep insights into your experience as an independent Luthier and business owner. I like the "cause and effect" explanations, helps put your decision making process into a clearer perspective. Also, I totally agree with your take on integrity and honesty when it comes to a standard of practice for your business. We are all consumers and at sometime will need to seek the expertise of someone who we hope operates with the same standard towards us. Thank you again for sharing your knowledge and experience, look forward to your next video that will fill in your other rules and considerations......I'm wondering about the naive customer with deep pockets you mentioned.

[@walterrider9600]

thank you Eric good info . you are right at 66 i seen lots and picked the bad ones ( yup i am that age group ) lol

[@jamestunedflat8942]

I'm wanting to get started by repairing pawn shop guitars and building new instruments then selling them so I can build my skill level and not disappoint customers. It can also be quite profitable from what I've seen. Right now I'm working on an upgrading my old guitars. Any advice or words of caution?

[@kiillabytez]

I sent my guitar for repair of a backbowed neck where the single action truss rod was completely loose. The shop had it for a week, but claimed they couldn't repair it, but waited the 6th day to inform me they only filed some frets down and it still buzzes. Should I pay them for a job they didn't completely fix?

[@courier11sec]

Hi, Eric. Just found your channel. I'm new in the business of repair, set ups, and improvements. So far so good, but I am really struggling with pricing and quoting the work. Are there any resources you can point me to with maybe standardized inspection and pricing guidelines for common repairs? I realize this is an old video, so I hope you see this. Thanks.

[@tonypistilli7111]

I have the exact same issue! Would love a video on this.

[@jeffreybuckingham3782]

Last I checked, every self-respecting Luthier in America is worth $50.00/Hr. Invariably.